JP2005108122A - System and support apparatus for event management, its control method and computer program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To quickly perform reception processing comparing to conventional reception methods, in which names and their company names are registered, and prevent leakage of personal information from non-contact type IC cards. <P>SOLUTION: A reception terminal 105 acquires bar code information from invitations and identification IDs of non-contact type IC cards from the non-contact type IC cards that are lent to those who come, and then transmits them to a participant management server 104. The participant management server 104 retrieves participant data corresponding to customer IDs that are indicated in bar code information from a participant DB, and sets identification IDs of the non-contact type IC cards to the retrieved participant data. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an event management system, an event management support apparatus, a control method therefor, and a computer program that can be applied to events such as exhibitions for invitations with invitations and product presentations.

  In a visitor invitation type event, in order to confirm a visitor, it is widely and generally requested to submit a business card or the like along with an invitation or to make a name, company name, etc. recorded. Therefore, the event organizer can grasp the information of the visitors who actually visited the person who sent the invitation, and has used the information for the next event or the like.

  However, at the reception desk, if business cards are still submitted, the name and company name etc. will be recorded, and there will be a problem that visitors will stay at the reception desk. If the scale of the event becomes large, it will take time to see all the exhibits, so there will be many visitors even though they want to finish the reception and enter the event venue as soon as possible. , It takes time to complete the reception.

  In such an invitation-type event, there is also a wide variety of events where visitors are assigned explanation staff at the event venue for each visitor and visit the venue while giving guidance. In such a case, it is necessary for the instructor to meet with a visitor who is in charge of explanation near the reception. It has become.

  Furthermore, there is no means to obtain suitable information about the visitor's preferences and areas of interest, such as what kind of booth they visited and what kind of exhibition they were interested in until they left the event venue after the reception was completed. The results could not be applied to sales more effectively. In order to solve such a problem, inventions as described in Patent Document 1 and Patent Document 2 have been made.

Japanese Patent Laid-Open No. 2001-282296 Japanese Patent Laid-Open No. 10-198728

  In the above-mentioned Patent Document 2, an IC card, an IC tag, and an IC label (hereinafter referred to as “non-contact type IC card”) capable of reading and writing data by wireless communication such as RFID are used for admission management in such an event. An invention for investigating visitors' behavior is disclosed, and a visitor's personal information is stored in a contactless IC card. Non-contact type IC cards are often loaned, and from the viewpoint of personal information protection, if personal information is recorded on non-contact type IC cards, the personal information must be erased and returned at the time of return. Don't be. This is because if personal information is returned without being erased, personal information may be leaked.

  The present invention has been made in view of the above-described problems, and enables a quick reception process and a non-contact type IC card as compared with a conventional reception method for recording a name, a company name, and the like. An object of the present invention is to provide an event management system, an event management support device, a control method thereof, and a computer program that can prevent personal information from leaking from the computer.

  In order to achieve such an object, an event management system according to the present invention is an event management system including a plurality of information processing terminals having a first input means and a second input means, and a management server. The plurality of information processing terminals respectively include first transmission means for transmitting the first data input by the first input means to the management server, and the second input means. Second input means for transmitting the input second data to the management server, wherein the management server includes first storage means for storing visitor data relating to an event attendee. , Receiving the first data transmitted from the first transmission means of any one of the plurality of information processing terminals, and receiving one visitor data matching the first data as the first data Search means for searching from one storage means; Setting means for receiving the second data transmitted from the second transmission means of the one information processing terminal and setting the second data as a predetermined setting item in the one visitor data; It is characterized by having.

  Another aspect of the event management system according to the present invention includes a plurality of first information processing terminals having first input means, a plurality of second information processing terminals having second input means, a management server, And a plurality of first information processing terminals each transmitting first data input from the first input means to the management server. Each of the plurality of second information processing terminals has second transmission means for transmitting the second data input from the second input means to the management server, The management server includes a first storage unit that stores visitor data related to an event attendee, and a first transmission of any one of the plurality of first information processing terminals. Receiving the first data transmitted by the means, Search means for searching for one visitor data that matches one data from the first storage means, and the first information processing terminal among the plurality of second information processing terminals in a correspondence relationship. When the second data transmitted from the second transmission means of a certain second information processing terminal is received, the second data is set as a predetermined setting item in the one visitor data And a setting means.

  An event management support device according to the present invention is an event management support device connected to a plurality of information processing terminals via a network, and a first storage means for storing visitor data related to an event visitor, The first data transmitted from any one of the plurality of information processing terminals is received via the network, and one visitor data that matches the first data is stored in the first storage. Receiving the second data transmitted from the one information processing terminal via the network, and setting the second data as a predetermined setting item in the one visitor data And a setting means.

  Another aspect of the event management support apparatus according to the present invention is an event management support apparatus connected to a plurality of first information processing terminals and a plurality of second information processing apparatuses via a network, First data transmitted from any one of the plurality of first information processing terminals among the plurality of first information processing terminals via the network. Search means for searching one visitor data that matches the first data from the first storage means, and the one information processing terminal among the plurality of second information processing terminals; When the second data transmitted from one second information processing terminal having a correspondence relationship is received via the network, the second data is set as a predetermined setting item in the one visitor data. Setting means to And wherein the Rukoto.

  A control method for an event management support apparatus according to the present invention is a control method for an event management support apparatus connected to a plurality of information processing terminals via a network, and the information processing method of any one of the plurality of information processing terminals First storage means for receiving first data transmitted from a terminal via the network, and storing visitor data relating to a visitor of the event as one visitor data that matches the first data A search step for further searching, and second data transmitted from the one information processing terminal is received via the network, and the second data is set as a predetermined setting item in the one visitor data. And a setting step.

  A computer program according to the present invention is a computer program for controlling an event management support apparatus connected to a plurality of information processing terminals via a network, wherein the computer program includes any one of the plurality of information processing terminals. The first data transmitted from the information processing terminal is received via the network, and one visitor data that matches the first data is stored as the visitor data related to the attendee of the event. A search procedure for searching from the storage means and the second data transmitted from the one information processing terminal are received via the network, and the second data is used as a predetermined setting item in the one visitor data. A setting procedure for setting is executed.

  According to the present invention, when the first and second data are input to the information processing terminal, the management server (event management support device) searches the corresponding visitor data based on the first data, and the second data Is set in the visitor data so that the event of the visitor can be received, so that it is possible to perform a quick reception process compared to the conventional reception method of recording the name, company name, etc. It becomes possible.

  In addition, when the present invention is applied to a reception method for lending a non-contact type IC card to a visitor at the time of reception, for example, the other type of data is used as identification information of the non-contact type IC card, and the management server corresponds By setting in the visitor data, the identification information of the non-contact type IC card lent to the visitor is associated in the management server, and when the management server manages information related to the trend of the visitor thereafter, It is possible to manage information related to the behavior of the visitor using the identification information of the non-contact type IC card possessed by the visitor as a key. Therefore, it is not necessary to store personal information in the non-contact type IC card for the management of visitors as in the conventional case, and leakage of personal information from the non-contact type IC card can be prevented. Furthermore, if the identification information is stored in the non-contact type IC card, it is possible to manage the trends of the reception and the subsequent visitor. There is no need to rewrite personal information in the IC card. Therefore, it is possible to save the trouble of rewriting the stored information when using the non-contact type IC card, and the convenience can be improved.

  In addition, according to the present invention, since the authority to change the visitor data searched based on the first data is given to only one information processing terminal, the other information processing terminal is used for each visitor. It is possible to prevent duplicate acceptance.

  According to another feature of the present invention, the communication device acquires, for example, identification information of the information storage device stored in the information storage device possessed by the visitor, and identifies the information storage device together with the identification information of the communication device. Since the information is configured to be transmitted to the management server, by installing a communication device at each booth or exit, for example, in the event venue, the management server determines which booth the visitor has visited or exited. It is possible to manage within.

  According to still another feature of the present invention, since the management server notifies the sales employee that the visitor has visited, the sales employee explaining the event to the visitor waits for the visitor near the reception. It becomes unnecessary, and it becomes possible to eliminate the congestion near the reception.

  DESCRIPTION OF EXEMPLARY EMBODIMENTS Hereinafter, preferred embodiments to which the invention is applied will be described in detail with reference to the accompanying drawings.

  FIG. 1 is a diagram showing a system configuration of an event management system according to an embodiment of the present invention. Note that the configuration of various terminals connected via the network 101 in FIG. 1 is merely an example, and it is needless to say that various configurations can be taken according to the purpose and application. A communication network 101 includes the Internet, a LAN, and the like. Reference numeral 102 denotes a registration management server installed at the event sponsoring company's office, a Web server function for exchanging information via the user's terminal 103 possessed by the event applicant and the Internet home page, and an event visitor It has a database server function for managing data registration and a FAX server function for exchanging information with a person who wants to participate in an event via FAX. It also has an e-mail transmission / reception function. Of course, the functions of the registration management server 102 can be configured by a plurality of server devices as necessary.

  Reference numerals 103-1 and 103-2 denote user terminals used by the user. Reference numeral 104 denotes a visitor management server installed at the event venue. Reference numeral 105 denotes a reception terminal installed at the reception of the event venue. Reference numeral 106 denotes a booth terminal that is systematically installed in the event venue so that movement information of each exhibition booth at the event venue or visitors can be efficiently acquired. Reference numeral 107 denotes an exit terminal installed at the exit of the event venue. The functions of the registration management server 102 and the visitor management server 104 can be implemented by a single server device.

FIG. 2 is a hardware configuration diagram of the registration management server 102. The user terminals 103-1 and 103-2 and the visitor management server 104 have the same configuration.
A central processing unit (CPU) 201 performs various controls and operations of the registration management server 102 (the user terminal 103, the visitor management server 104 (hereinafter, only the registration management server 102 will be described)). Do. Reference numeral 202 denotes a random access memory (RAM), which functions as a main memory of the CPU 201 and also as an execution program storage area, a program execution area, and a data area. A read-only memory (ROM) 203 stores a basic program for controlling each unit in the registration management server 102, that is, a basic input / output system (BIOS). A hard disk 204 is used for storing application programs and various data. For example, the hard disk 204 stores programs necessary for causing the registration management server 102 to execute the processes shown in FIGS. 5, 6, and 8. .

  A recording medium drive 205 performs data input / output, and performs data input / output of a removable external recording medium such as a flexible disk or a CD-ROM. Reference numeral 206 denotes a video I / F (interface) for inputting / outputting image data to / from a display device 210 described later. Reference numeral 207 denotes a network I / F, which performs control and diagnosis of connection status for the registration management server 102 to transmit and receive data via the network. Reference numeral 208 denotes a pointing device for an operator of the registration management server 102 to perform an input operation. Reference numeral 209 denotes a keyboard for an operator of the registration management server 102 to perform an input operation. Reference numeral 210 denotes a display device that displays image data. A system bus 211 is a transmission path for transmitting data and control information between units.

FIG. 3 is a hardware configuration diagram of the reception terminal 105.
Reference numeral 301 denotes a central processing unit (CPU) that performs various controls and calculations of the reception terminal 105. Reference numeral 302 denotes a random access memory (RAM), which functions as a main memory of the CPU 301 and also as an execution program storage area, a program execution area, and a data area. A read only memory (ROM) 303 stores a basic program for controlling each unit in the receiving terminal 105, that is, a basic input / output system (BIOS). A hard disk 304 is used for storing application programs and various data, and stores, for example, programs necessary for causing the receiving terminal 105 to execute the processes shown in FIGS. 7 and 18.

  A recording medium drive 305 performs data input / output, and performs data input / output of a removable external recording medium such as a flexible disk or a CD-ROM. Reference numeral 306 denotes an external device I / F (interface) that inputs barcode information from a barcode reader device 312 described later. Reference numeral 307 denotes an external device I / C that controls a reader device 313 to be described later, performs communication with the non-contact type IC card, and acquires the identification ID of the non-contact type IC card recorded on the non-contact type IC card. F. Reference numeral 308 denotes a video I / F for inputting / outputting image data to / from a display device 314 described later. Reference numeral 309 denotes a network I / F, which performs control for the reception terminal 105 to transmit and receive data via the network and diagnoses connection status. A pointing device 310 is used by the operator of the reception terminal 105 to perform an input operation. Reference numeral 311 denotes a keyboard for an operator of the reception terminal 105 to perform an input operation. Reference numeral 312 denotes a barcode reader device that reads barcode information recorded on the invitation. Reference numeral 313 denotes a reader device that includes an antenna and a communication controller, performs wireless communication with a non-contact type IC card possessed by a visitor, and reads an identification ID recorded in the non-contact type IC card. Of course, an apparatus having a writing function may be used, but the writing function is not used in the present invention. Reference numeral 314 denotes a display device that displays image data. A system bus 315 is a transmission path for transmitting data and control information between units. It is of course possible to configure the function of the reception terminal 105 with two terminals, that is, a terminal to which only a barcode reader device is connected and a terminal to which only the reader device is connected. Is stored as an additional item in the terminal DB (FIG. 19E) stored in the hard disk 204 of the visitor management server 104.

  FIG. 4 is a hardware configuration diagram of the booth terminal 106 and the exit terminal 107. A central processing unit (CPU) 401 performs various controls and calculations of the booth terminal 106 (exit terminal 107). Reference numeral 402 denotes a random access memory (RAM), which functions as a main memory of the CPU 401, and as an execution program storage area, a program execution area, and a data area. A read-only memory (ROM) 403 stores a basic program for controlling each unit in the booth terminal 106 (exit terminal 107), that is, a BIOS (Basic Input / Output System) and the like. A hard disk 404 is used for storing application programs and various data, and stores, for example, programs necessary for causing the booth terminal 106 (the exit terminal 107) to execute the processes shown in FIGS. To do.

  A recording medium drive 405 performs data input / output, and performs data input / output of a removable external recording medium such as a flexible disk or a CD-ROM. An external device I / F 406 controls a reader device 411, which will be described later, performs communication with the non-contact type IC card, and acquires the identification ID of the non-contact type IC card recorded on the non-contact type IC card. (Interface). Reference numeral 407 denotes a video I / F for inputting / outputting image data to / from a display device 412 described later. Reference numeral 408 denotes a network I / F, which controls the booth terminal 106 (exit terminal 107) to transmit and receive data and diagnoses the connection status via the network. Reference numeral 409 denotes a pointing device for an operator of the booth terminal 106 (the exit terminal 107) to perform an input operation. A keyboard 410 is used by the operator of the booth terminal 106 (exit terminal 107) to perform an input operation. Reference numeral 411 denotes a reader device that includes an antenna and a communication controller, performs wireless communication with a non-contact type IC card possessed by a visitor, and reads an identification ID recorded in the non-contact type IC card. Of course, an apparatus having a writing function may be used, but the writing function is not used in the present invention. Reference numeral 412 denotes a display device that displays image data. Reference numeral 413 denotes a system bus which is a transmission path for transmitting data and control information between units.

Next, the operation of the event management system according to this embodiment will be described.
<< Issuance of Guidance >>
FIG. 5 is a flowchart relating to a guide letter issuing process for an event held for a customer, which is performed by the CPU 201 of the registration management server 102. Here, a guide letter is issued to the customer stored as customer data in the customer DB (FIG. 19B) stored in the storage unit (for example, hard disk 204) of the registration management server 102, and e-mail is sent. Etc. to be notified. The process will be described with reference to FIG.

  First, the customer DB will be described. The customer DB is a database of customer information stored in the registration management server 102 or a database server (not shown) connected to the registration management server 102 via a network such as a LAN. It is not created especially for events to be held, but is used for normal sales activities. For example, a sales employee registers a person in charge of a sales representative in charge (based on exchanged business card information, etc.) ), Or based on customer information that sent responses to product questionnaires. The saved items are as shown in FIG. The sales employee information is also stored in the hard disk 204 of the registration management server 102 as a sales employee DB (FIG. 19A). In the guide letter issuing process, the CPU 201 of the registration management server 102 performs the following process.

  First, the CPU 201 of the registration management server 102 refers to the customer DB (FIG. 19 (b)), and from the stored customer data, data that has not obtained the consent of the customer for issuing the event guide letter (FIG. 19 (b)). ) Event guide flag item 1917 of “0”) is acquired (S501). In particular, in the case of customer data obtained through questionnaires on products, etc., if the customer data is not used for event guidance at the time of the questionnaire, the information may be used for event guidance notifications. This processing is performed because there is a risk that it will be used for other purposes. If the event guide flag item 1917 is set to “0”, the customer does not understand the customer information regarding the issuance of the event guide letter, and if “1” is set, it is accepted. It is shown that it is data. Of the data stored in the customer DB (FIG. 19B) stored in the hard disk 204 of the registration management server 102, the data to be acquired in this processing is the customer ID 0012 and customer ID 0013 customer data.

  Then, the CPU 201 gives the guidance indicated by the customer to the customer indicated in the customer data acquired in S501 (guidance method flag item 1813 in FIG. 19B: “1” is E-Mail, “2” ("FAX" and "3" indicates mail)), a use permission request for use of customer data for event guidance is transmitted (S502). With regard to E-Mail notification and FAX notification, the E-Mail transmission function and FAX transmission function of the registration management server 102 are controlled, and the CPU 201 of the registration management server 102 performs the processing, and in the case of mail processing. Is a guideline information and information necessary for mailing a guide letter (name name item 1907, company name item 1909, department name item 1910, postal mail in the customer DB) to a server of a company that performs mailing agency (not shown). Number item 1911 and address item 1912) are transmitted via a network such as the Internet. In this case, in consideration of security and the like, data is transmitted using a protocol capable of encrypted communication such as SSL (Secure Socket Layer). Thereafter, the state shifts to a reply to use permission request (S503). The CPU 201 waits for a reply from the user terminal 103-1 used by the customer until it is determined that the reply deadline has been reached (S507: YES).

  If the customer wishes to receive guidance on E-Mail, the CPU 201 issues a use permission request in the form of a link to a customer data use permission web page (not shown) in the text of the E-Mail. Send. For example, when the customer operates the pointing device 208 of the user terminal 103-1, for example, and clicks the link, the CPU 201 of the user terminal 103-1 controls the network I / F 207 to establish the network 101 such as the Internet. The customer data use permission Web page is accessed via the customer data use permission Web page.

  The customer data use permission Web page has a permission button / reject button, and the CPU 201 of the user terminal 103-1 transmits a reply based on the operation of the pointing device 208, the keyboard 209, and the like of the user terminal 103-1 by the customer. It will be. When a FAX guide is received, a FAX is returned. When a mail guide is received, a reply to the guide is mailed to complete the reply.

  When the reply from the user terminal 103-1 is received (S504: YES), the CPU 201 of the registration management server 102 confirms the content of the reply and confirms whether the customer has permitted the use of customer data for issuing the event guide letter. A determination is made (S505). Regarding a reply by FAX or mail, the CPU 201 of the registration management server 102 acquires reply data by an input operation using the pointing device 208 or the keyboard 209 of the operator who operates the registration management server 102. If the reply content permits issuance of a guide letter regarding the event (S505: YES), the event guide flag item 1917 of the customer data in the customer DB (FIG. 19B) is set to “1” ( S506). On the other hand, if the reply content does not permit the use of customer data regarding the issue of the event guide letter (S505: NO), nothing is done (the event guide flag item 1917 remains “0”) and a transition is made to a reply wait state. (S503). The CPU 201 of the registration management server 102 performs the processing from S503 to S506 until it is determined that the reply deadline has been reached.

  If it is determined that the reply deadline has been reached (S507: YES), the CPU 201 of the registration management server 102 creates a guide letter (S508). Then, a guide letter is sent to the customer by means designated by each customer (S509). The guide letter transmitted by E-Mail is as shown in FIG. 10, and has a link to the event participation application Web page (FIG. 11).

<< Invitation card issuance >>
FIG. 6 is a flowchart relating to an invitation issuance process for an event attendee who is performed by the CPU 201 of the registration management server 102. The invitation issuing process will be described with reference to FIG. The explanation here is processing for issuing an invitation to a customer whose guidance method flag item 1917 (FIG. 19B) is “1”. The customer data of customer IDs 0011, 0014, and 0015 in FIG. 19B is the target data.

  When the guidance issuance process described with reference to FIG. 5 ends, the CPU 201 of the registration management server 102 first creates a blank visitor DB (FIG. 19C) (S601). Then, the CPU 201 of the registration management server 102 shifts to a guidance reply waiting state (S602). And when the reply from the user terminal which the customer who issued the event guide letter uses is received (S603: YES), the received content is confirmed, and when the invitation is desired to be sent ("Invitation letter of FIG. 11"). When the “Want to send” radio button is selected and the registration button is pressed to send a reply (S604: YES), the customer is registered in the visitor DB (FIG. 19C) as visitor data (S605). . The registration items are as shown in FIG. 19 (c). The customer ID in the customer DB corresponding to the customer, the visit date specified on the screen of FIG. Based on the presence / absence, the customer ID item 1920, the visit date item 1921, and the explainer desired item 1922 are registered in the visitor DB. In the item for requesting explanation staff, "1" is shown if "I want to explain to a sales employee on the day of the forum" is checked. “0” is set in (indicating that an explanatory staff is not desired). The identification ID item 1919, the visit time item 1923, and the exit time item 1924 are not registered here.

  The CPU 201 of the registration management server 102 performs the above processing until it is determined that the guide letter reply deadline has been reached (S606: YES). After the deadline for replying to the invitation is reached, the CPU 201 of the registration management server 102 creates an invitation including a customer ID for all customers stored and saved in the visitor DB (S607). It is transmitted by the means (S608). An E-Mail as shown in FIG. 12 is transmitted from the registration management server 102 to a customer whose guide method is set to E-Mail. When the customer operates the user terminal 103-1 to be used and clicks the link of the invitation URL shown in FIG. 12, the CPU 201 of the user terminal 103-1 accesses the invitation print web page shown in FIG. It is possible to print invitations. The customer will bring the invitation to the venue on the day of the event. The barcode information here indicates the customer ID. It is desirable that this barcode information is not the customer ID itself but is information obtained by adding a process based on an algorithm (for example, an encryption process) to the customer ID. In the following description, the barcode information is not necessarily the customer ID itself, but the barcode information is treated as indicating the customer ID in FIG. 19B for convenience. When the customer is requesting guidance by means such as FAX or mail, guidance with such print information is provided.

<< Visitor Reception-1 >>
FIG. 7 is a flowchart regarding the event attendee acceptance process performed by the CPU 201 of the attendee management server 104 and the CPU 301 of the acceptance terminal 105. The processing will be described with reference to FIG.

  The visitor DB (FIG. 19C) created by the CPU 201 of the registration management server 102 is copied to the hard disk 204 of the visitor management server 104 in the invitation issuing process. In step S <b> 701, the CPU 301 of the reception terminal 105 determines whether the customer ID can be read. The CPU 301 makes this determination based on the operation of the input device such as the pointing device 310 and the keyboard 311 by the operator of the reception terminal 105. If it is determined in S701 that the visitor information can be read (YES), the CPU 301 of the reception terminal 105 controls the barcode reader device 312 via the external device I / F 306 to indicate the customer ID of the visitor. A barcode information reading process is performed (S702).

  In step S <b> 703, the CPU 301 of the reception terminal 105 determines whether the customer ID reading process performed in step S <b> 702 has been successful. In S <b> 702, when the reading is successful (S <b> 703: YES), the CPU 301 of the reception terminal 105 controls the network I / F 309 and transmits the customer ID read in S <b> 702 to the visitor management server 104.

  CPU201 of visitor management server 104 which received customer ID from reception terminal 105 (S721) searches visitor DB (Drawing 19 (c)) memorized by hard disk 204, and visitor with the customer ID Person data is acquired (S722). Note that the CPU 201 of the visitor management server 104 determines from which receiving terminal the customer ID is sent based on the source address information of the received packet. Of course, when the CPU 301 of the reception terminal 105 transmits the customer ID, the terminal ID of the reception terminal 105 itself (stored in the terminal DB (stored in the hard disk 204 of the visitor management server 104) shown in FIG. 19 (e)). The terminal ID item 1928) can also be transmitted together.

  Then, the CPU 201 of the visitor management server 104 searches the visitor DB (FIG. 19C), acquires visitor data having the received customer ID (S722), and transmits the change authority to the customer ID. This is given to the reception terminal 105 (S723). The CPU 201 of the visitor management server stores in the RAM 202 information indicating which reception terminal has been given change authority for which data. Thereby, it becomes possible to change the corresponding visitor data in the visitor DB only from the reception terminal 105. When the function of the reception terminal 105 is composed of a set of two terminals, that is, a terminal to which only the barcode reader device is connected and a terminal to which only the reader device is connected, the barcode reader that transmits the customer ID The change authority is given to the terminal to which the reader device paired with the terminal to which the device is connected is connected.

  Then, the CPU 201 of the visitor management server 104 creates search result screen information, controls the network I / F 309, and transmits screen information to the reception terminal 105 that has transmitted the customer ID (S724). The screen information at that time is as shown in FIG.

  If it is determined in S701 that the customer ID cannot be read (S701: NO), or if the customer ID reading in S702 fails (S703: NO), that fact is displayed on the display device 314, and a visitor or reception terminal The operator of 105 operates the input device such as the pointing device 310 and the keyboard 311 and shifts the processing of the receiving terminal 105 to S705.

  In S <b> 705, the CPU 301 of the reception terminal 105 controls the video I / F 308 to display the visitor information input screen in FIG. 14 on the display device 314. A visitor or an operator of the reception terminal 105 operates the input device such as the pointing device 310 or the keyboard 311 to input the visitor information. In FIG. 14, all items are input, but it is also possible to input only data that can uniquely identify visitors (for example, E-Mail addresses). The CPU 301 of the reception terminal 105 acquires input information based on the operation (S705) and transmits the visitor information to the visitor management server 104.

  Upon receiving the visitor information (S725), the CPU 201 of the visitor management server 104 transmits the received visitor information to the registration management server 102. The CPU 201 of the registration management server 102 that has received the visitor information searches the customer DB (FIG. 19B) stored in the hard disk 204, and if there is customer data that matches the received visitor information. Transmits the customer ID in the data to the visitor management server 104. The CPU 201 of the visitor management server 104 that has received the customer ID searches the visitor DB stored in the hard disk 204 based on the customer ID (S726), and when there is no identical data (S727: NO). Sends an error notification to the reception terminal 105 and ends the reception process. As another processing example after S727, a new registration screen for visitor information is transmitted to the reception terminal 105, and the visitor data is newly stored in the visitor DB based on the contents registered on the new registration screen. You can also register.

  The customer search is based on the visitor information received from the reception terminal 105. The customer DB stored in the hard disk 204 of the registration management server 102 is copied to the hard disk 204 of the visitor management server 104 to manage the visitor. Of course, it is also possible for the CPU 201 of the server 104 to search the customer DB stored in the hard disk 204.

  When the visitor data having the visitor information exists in the visitor DB (S727: YES), the authority to change the visitor data is given to the reception terminal 105 that has transmitted the visitor information. (S723). Then, the CPU 201 of the visitor management server stores in the RAM 202 information indicating which reception terminal is given the change authority for which data. Thereby, it becomes possible to change the corresponding visitor data in the visitor DB only from the reception terminal, and suitably prevent duplicate reception for the visitor by other reception terminals. Can do.

  Then, the CPU 201 of the visitor management server 104 creates search result screen information, controls the network I / F 207, and sends the search result screen information (FIG. 15) to the reception terminal 105 that has transmitted the visitor information. Transmit (S724). The CPU 301 of the reception terminal 105 receives the search result screen information, controls the video I / F 308, and displays it on the display device 314 (S707).

  Thereafter, the person in charge of the reception gives the attendee a pass in the hall where the contactless IC card is embedded. In the non-contact type IC card, unique identification information (identification ID) indicating the non-contact type IC card is recorded in advance. The reception person in charge causes the non-contact type IC card embedded in the in-venue path to communicate with the reader device 313 connected to the receiving terminal 105 when handing over the in-hall pass. At that time, the CPU 301 of the reception terminal 105 controls the reader device 313 via the external device I / F 307 and the identification information of the non-contact type IC card recorded in the non-contact type IC card in the reader device 313. The ID information read by the reader device 313 is acquired via the external device I / F 307 (S708).

  When the reader device 313 has successfully read the identification information stored in the non-contact type IC card (S709: YES), the CPU 301 of the receiving terminal 105 displays a screen similar to FIG. 15 as shown in FIG. Then, the identification information of the non-contact type IC card is set as the identification ID and the reading time is set as the visit time, and the screen information is redrawn on the display device 314 so that the receptionist can recognize that the reading is successful. Then, the identification ID and reading time of the non-contact type IC card read in S708 are transmitted to the visitor management server 104 (S710). When reading fails (S709: NO), the processing of S708 is repeated.

  The CPU 201 of the visitor management server 104 sets the read time as the identification ID 1919 of the received visitor data in the visitor DB to which the change authority is given in S723 (S728). Recorded as visit time data 1923 of the visitor (S729). Then, the change authority given to the reception terminal 105 is revoked so that the visitor data cannot be changed from the reception terminal 105 (S730). Then, the reception process ends. The CPU 301 of the reception terminal 105 and the CPU 201 of the visitor management server 104 perform the above processing every time a visitor comes.

  In this embodiment, the reception terminal 105 transmits the reading time together with the identification ID, so that the visitor management server 104 can manage the visit time of the visitor. However, the present invention is not limited to this method. By receiving only the identification ID from the reception terminal 105 and the CPU 201 of the visitor management server 104 sets the reception time of the identification ID as the attendance time of the visitor, it is possible to obtain an equivalent effect. is there.

  By adopting such a configuration, the reception process can be performed by an easy operation of only reading a barcode and reading the identification ID of the non-contact type IC card in communication with the non-contact type IC card. Can be done. In addition, the personal information of the visitors is not written on the contactless IC card embedded in the venue pass that the visitors carry when viewing the exhibition in the venue. Nor. Further, according to the present embodiment, when the non-contact type IC card is reused, the trouble of rewriting the recorded information can be saved, so that the convenience can be improved.

<< Reception process-2 >>
FIG. 18 is a flowchart showing another embodiment of the event attendee reception process performed by the CPU 201 of the visitor management server 104 and the CPU 301 of the reception terminal 105. The processing will be described with reference to FIG.

  The visitor DB (FIG. 19C) created by the CPU 201 of the registration management server 102 in the invitation issuing process is copied to the hard disk 204 of the visitor management server 104. In step S1801, the CPU 301 of the reception terminal 105 determines whether the customer ID can be read. The CPU 301 makes this determination based on the operation of the input device such as the pointing device 310 and the keyboard 311 by the operator of the reception terminal 105. If it is determined in S1801 that the visitor information can be read (YES), the CPU 301 of the reception terminal 105 controls the barcode reader device 312 via the external device I / F 306 to indicate the customer ID of the visitor. A barcode reading process is performed (S1802).

  In step S1803, the CPU 301 of the reception terminal 105 determines whether the customer ID reading process performed in step S1802 has been successful. If the reading is successful in S1802 (S1803: YES), the CPU 301 of the receiving terminal 105 controls the network I / F 309 to acquire the customer ID read in S1802 and store it in the RAM 302 (S1804).

  If it is determined in S1801 that the customer ID cannot be read (S1801: NO) and if the customer ID reading in S1802 fails (S1803: NO), the process proceeds to S1805.

  In step S <b> 1805, the CPU 301 of the reception terminal 105 controls the video I / F 308 to display the visitor information input screen in FIG. 14 on the display device 314. A visitor or an operator of the reception terminal 105 operates the input device such as the pointing device 310 or the keyboard 311 to input the visitor information. In FIG. 14, all items are input, but it is also possible to input only data that can uniquely identify visitors (for example, E-Mail addresses). The CPU 301 of the reception terminal 105 acquires input information based on the operation and stores it in the RAM 302 (S1805).

  After the processing of S1804 or the processing of S1805 is completed, the receptionist communicates with the reader device 313 connected to the non-contact type IC card embedded in the in-venue path handed over to the visitor and the reception terminal 105. Let Through this communication, the CPU 301 of the reception terminal 105 acquires a unique identification ID indicating the non-contact type IC card recorded on the non-contact type IC card (S1806).

  When the reading of the identification ID in S1806 fails (S1807: NO), the reading process is performed again. If the reading is successful (S1807: YES), the customer ID data acquired in S1804 or the visitor information data acquired in S1805, the identification ID acquired from the noncontact IC card, and the noncontact IC card are displayed. Information on the time of successful communication is transmitted to the visitor management server 104 (S1808).

  The customer ID data or the visitor information data, the identification ID, and the time information are received from the reception terminal 105 (S1821). The CPU 201 of the visitor management server 104 uses the customer ID as a key to determine whether the corresponding data exists in the visitor DB. Is searched (S1822). When the visitor information is received, the CPU 201 of the visitor management server 104 transmits the received visitor information to the registration management server 102. The CPU 201 of the registration management server 102 that has received the visitor information searches the customer DB (FIG. 19B) stored in the hard disk 204, and if there is customer data that matches the received visitor information. Transmits the customer ID in the data to the visitor management server 104. The CPU 201 of the visitor management server 104 performs the search process of S1822 using the customer ID received from the registration management server 102 as a key. The customer search is based on the visitor information received from the reception terminal 105. The customer DB stored in the hard disk 204 of the registration management server 102 is copied to the hard disk 204 of the visitor management server, and the visitor management server. Of course, it is possible for the CPU 201 of 104 to search the customer DB stored in the hard disk 204. As a result of the search, if the corresponding data exists in the visitor DB (S1823: YES), the relevant visitor data is acquired (S1824), and the identification ID item 1919 and the visit time item 1923 in the data are respectively displayed. The identification ID and time information received in S1821 are updated (S1825). Then, the processing result is transmitted to the receiving terminal 105 that has transmitted each data received in S1821.

  If it is determined in S1823 that there is no corresponding data (S1823: NO), the processing result is transmitted without performing the data update process (S1826). The processing result at that time is an error notification. Instead of the processing of S1826, a new registration screen for visitor data may be transmitted to the reception terminal 105, and new visitor data may be registered in the visitor DB based on the contents registered on the new registration screen. it can.

<< Visitor notice >>
FIG. 8 is a flowchart relating to the event visitor notification process performed by the CPU 201 of the visitor management server 104. The processing will be described with reference to FIG.
After the reception process shown in FIG. 7 is completed (S801), the CPU 201 of the visitor management server 104 sets the explanatory staff request setting in the visitor data of the visitor who received the reception process (the visitor shown in FIG. 19C). It is confirmed whether the desired item 1904 in the DB is “1” (S802). In S802, when it is determined that the explanation member desired item is not set (S802: NO), the process is ended without performing the attendee notification. If it is determined in S802 that the instructor request is set (S802: YES), sales employee data set as an instructor for the visitor is acquired (S803). At that time, the CPU 201 of the visitor management server 104 controls the network I / F 207 to transmit the visitor's customer ID to the registration management server 102. The CPU 201 of the registration management server 102 that has received the customer ID from the visitor management server, based on the sales employee DB (FIG. 19 (a)) and customer DB (FIG. 19 (b)) stored in the hard disk 204. The E-Mail information set in the E-Mail item 1905 of the sales employee in charge of the customer is acquired, and the acquired E-Mail information is controlled by the network I / F 207 to the visitor management server 104. Will be sent.

  Next, the CPU 201 of the visitor terminal server 104 acquires the E-Mail address (E-Mail 1905 in FIG. 19A) item registered in the E-Mail item in the sales employee data from the registration management 102 server, The attendee is notified to the E-Mail address (S804). The E-Mail address information is preferably an E-Mail address of a mobile phone owned by a sales employee.

  Then, after a certain period of time, the system shifts to a state of waiting for reception confirmation from the sales employee in charge (S805). After a certain period of time, if there is no E-Mail reply indicating confirmation of reception from the mobile phone owned by the sales representative in charge (S806: NO), the process proceeds to S804 again, and the sales representative is again contacted by the visitor. Notification of visits. If an E-Mail indicating reception confirmation is returned from the mobile phone owned by the sales representative in charge (S806: YES), the process is terminated. It should be noted that it is possible to adopt a method in which data necessary for acquiring sales employee information is copied in advance onto the hard disk 204 of the visitor management server 104, and the sales employee information search is performed by the CPU 201 of the visitor management server 104. .

<< Acquisition of Visitor Behavior Information-1 >>
FIG. 9 is a flowchart showing the processing of the booth terminal 106, the exit terminal 107, and the visitor management server 104 for acquiring information on how the visitors moved within the event venue and viewed the exhibition.

  A booth terminal 106 is installed at each exhibition booth and exhibition corner at the event venue, and an exit terminal 107 is installed at each exit, and each CPU 401 periodically receives a reader device 411 via an external device I / F 406. To communicate with the non-contact type IC card embedded in the in-venue pass that the visitor brings.

  First, the CPU 401 of the booth terminal 106 and the exit terminal 107 controls the reader device 411 via the external device I / F 406 and attempts wireless communication with an unspecified non-contact IC card at regular intervals (S901). ). If the response from the non-contact type IC card is received as a result of S901 and communication is successful (S902: YES), the CPU 401 of the booth terminal 106 and the CPU 401 of the exit terminal 107 are either the booth terminal 106 or the exit terminal. The terminal ID 107, the contactless IC card information that has been successfully communicated, and the time information that has been successfully communicated are transmitted to the visitor management server 104 (S903, S904, S905).

  The CPU 104 of the visitor management server 104 that has received the above information from the booth terminal 106 or the exit terminal 107 displays the category item 1929 in the terminal DB shown in FIG. 19E that matches the terminal ID included in the received information. By confirming, it is determined whether the terminal that transmitted each piece of information is the booth terminal 106 or the exit terminal 107 (S906). This terminal DB is stored in the hard disk 204 of the visitor management server 104. A terminal set as “1” in the category item 1929 indicates a reception terminal, “2” indicates a booth terminal, and “3” indicates an exit terminal.

  When the visitor management server 104 determines that the data is transmitted from the exit terminal 107 (S906: YES), the attendee management server 104 acquires and receives the visitor data having the received identification ID in the visitor DB. Time information is set in the exit time item 1924 (S907). When it is determined that the data is transmitted from the booth terminal 106 (S906: NO), the CPU 201 of the visitor management server 104 sets the received time information in the time item 1927 of the event management DB shown in FIG. (S908). The CPU 201 of the visitor management server 104, the booth terminal 106, and the exit terminal 107 respectively repeat these processes from the event start time to the event end time. Thus, by setting the time information in association with the identification ID of the booth terminal 106 or the exit terminal 107 in the visitor data, it is possible to manage the booth where the visitor stopped and the time and exit time. By adopting such a configuration, the identification information recorded on the non-contact type IC card when the visitor leaves the venue pass that was given to a visitor and then reuses it for another visitor. Even if no change is made, it is possible to grasp information indicating which visitor has visited which booth based on the identification ID and time information stored in the visitor DB and the event management DB. .

<< Visitor behavior information acquisition -2 >>
Next, another embodiment of the booth terminal 106 will be described.
In this embodiment, the booth terminal 106 does not transmit the identification ID and communication time to the visitor management server 104 every time communication with the non-contact IC card is successful, but the non-contact IC having a certain identification ID. When communication with the card is interrupted, the identification ID, communication start time, and communication end time of the contactless IC card are transmitted to the visitor management server 104. Only the booth terminal 106 performs this operation, and the exit terminal 107 does not perform such processing.

  Hereinafter, the operation of the booth terminal 106 according to the present embodiment will be described with reference to FIG. The flowchart in FIG. 17 is a flowchart showing processing performed by the CPU 401 of the booth terminal 106.

  First, the CPU 401 of the booth terminal 106 communicates with a non-contact type IC card embedded in a venue pass that a visitor brings in the venue via the external device I / F 406 (S1701). When the connection with the non-contact type IC card is successful (S1702), the identification ID recorded in the non-contact type IC card and the communication time information with the non-contact type IC card are acquired (S1703). Note that the number of non-contact type IC cards to be communicated to the booth terminal 106 in the communication process of step S1701 is not necessarily limited to one, and a plurality of non-contact type IC cards can be selected from a plurality of non-contact type IC cards by a single communication process of step S1701. It is possible to acquire the identification ID.

  Next, whether or not communication with the non-contact type IC card has been newly performed is confirmed based on the identification ID of the non-contact type IC card (S1704). When communication is newly performed (S1704: YES), the CPU 401 of the booth terminal 106 creates communication data for the identification ID and records it in the RAM 402 or the hard disk 404 of the booth terminal 106 (S1705). Data items include an identification ID, a communication start time, and a communication end time. Then, the communication start time and communication end time with the non-contact type IC card having the identification ID are set and recorded (S1706, S1707). At this time, the same time data is set for the communication start time and the communication end time. When communication with the non-contact type IC card having the identification ID has already been performed (S1704: NO), only the communication end time with the identification ID is changed (S1707).

  Next, the process proceeds to S1708, and it is determined whether there is communication data of a non-contact type IC card that has not been in communication for a certain time among non-contact type IC cards that have already started communication (S1708). At this time, the end time in the communication data is used as a key, and the data whose difference from the current time is equal to or longer than a certain time is set as the relevant data. If there is such data (S1708: YES), communication data with the non-contact type IC card is acquired (S1709). Then, the acquired data is notified to the visitor management server 104 (S1710). The data items notified at this time are the identification information of the booth terminal 106, the identification ID of the non-contact IC card, and the communication start time and communication end time between the booth terminal 106 and the non-contact IC card. Then, the communication data is deleted from the RAM 402 (or hard disk 404) (S1711). Upon receiving the data notification from the booth terminal 106 in S1710, the CPU 201 of the event management server 104 acquires the data and stores it in the hard disk 204. The above processing is performed until it is determined that the event end time has come (S1712: YES). By managing the communication start time and the communication end time in the visitor management server 104 together with the identification information recorded on the non-contact type IC card carried by the visitor in this way, The stay time can be managed. From this staying time information, it becomes possible to understand the visitor's preferences, etc. (if the staying time is long, interested / not interested, etc.), and obtain the data obtained from the visitor's behavior at the event. , It can be used for subsequent sales activities.

  The embodiment described above can be realized by a computer executing a program. The means for supplying the program to the computer may be a computer-readable recording medium such as a CD-ROM recording the program or a transmission medium such as the Internet for transmitting the program. As mentioned above, although embodiment of this invention has been explained in full detail with reference to drawings, a concrete structure is not restricted to said embodiment, In the range which does not deviate from the summary of this invention, it can change suitably.

It is a figure which shows the system configuration | structure of the event management system which concerns on one Embodiment of this invention. It is a figure which shows the hardware constitutions of a registration management server, a user terminal, and a visitor management server. It is a figure which shows the hardware constitutions of a reception terminal. It is a figure which shows the hardware constitutions of a booth terminal and an exit terminal. It is a flowchart regarding the guide letter issuing process about event holding with respect to a customer performed by CPU of a registration management server. It is a flowchart regarding the invitation issuing process with respect to the event attendant who is performed by CPU of a registration management server. It is a flowchart regarding the reception process of the attendee of an event performed by CPU of a visitor management server and CPU of a reception terminal. It is a flowchart regarding the event visitor notification process performed by CPU of a visitor management server. It is a flowchart which shows the process performed by CPU of a booth terminal, CPU of an exit terminal, and CPU of a visitor management server for acquiring the information on how the visitor moved in the event hall and saw the exhibition. . It is a figure which shows the guidance letter transmitted by E-Mail. It is a figure which shows an event participation application Web page. It is a figure which shows the invitation sent by E-Mail. It is a figure which shows an invitation print web page. It is a figure which shows a visitor information input screen. It is a figure which shows a search result screen. It is a figure which shows an identification information reading confirmation screen. It is a flowchart which shows the process performed by CPU of a booth terminal. It is a flowchart which shows other embodiment which concerns on the reception process of the attendee of an event performed by CPU of a visitor management server and CPU of a reception terminal. It is a figure which shows the setting item of each database (DB).

Explanation of symbols

DESCRIPTION OF SYMBOLS 101 Communication network 102 Registration management server 103 User terminal 104 Visitor management server 105 Reception terminal 106 Booth terminal 107 Exit terminal

Claims (17)

An event management system comprising a plurality of information processing terminals having a first input means and a second input means and a management server,
The plurality of information processing terminals are respectively
First transmission means for transmitting the first data input by the first input means to the management server;
A second transmission means for transmitting the second data input by the second input means to the management server;
The management server
First storage means for storing visitor data relating to the attendees of the event;
The first data transmitted from the first transmission means of any one of the plurality of information processing terminals is received, and one visitor data that matches the first data is received as the first data Search means for searching from the storage means,
Setting means for receiving the second data transmitted from the second transmission means of the one information processing terminal and setting the second data as a predetermined setting item in the one visitor data; An event management system comprising: The information processing terminal
After the data input by each of the first input means and the second input means is completed, the respective data input from the first input means and the second input means are sent to the first transmission means and The event management system according to claim 1, wherein the second transmission unit transmits the event to the management server. An event management system comprising a plurality of first information processing terminals having first input means, a plurality of second information processing terminals having second input means, and a management server,
Each of the plurality of first information processing terminals is
First transmission means for transmitting the first data input from the first input means to the management server;
The plurality of second information processing terminals are respectively
Second transmission means for transmitting the second data input from the second input means to the management server;
The management server
First storage means for storing visitor data relating to the attendees of the event;
One visit that receives the first data transmitted by the first transmission means of any one of the plurality of first information processing terminals and matches the first data Retrieval means for retrieving person data from the first storage means;
Of the plurality of second information processing terminals, the second data transmitted from the second transmission means of one second information processing terminal having a correspondence relationship with the one first information processing terminal. An event management system comprising: setting means for setting the second data to a predetermined setting item in the one visitor data. The first data is barcode information that uniquely identifies an event attendee,
4. The event management system according to claim 1, wherein the first input unit is a barcode reader device that reads the barcode information connected to the information processing terminal. 5. The second data is first identification information for uniquely identifying the information storage device stored in the information storage device held by the event attendee in the event venue,
The said 2nd input means performs wireless communication with the said information storage device, and inputs said 2nd data memorize | stored in this information storage device. Event management system described in. The event management system includes first identification information for uniquely identifying the information storage device stored in the information storage device by communication processing with an information storage device held by the event attendee in the event venue. It further comprises a plurality of communication devices that can be acquired,
The plurality of communication devices are respectively
A third transmission unit configured to transmit the first identification information acquired by the communication process with the information storage device to the management server together with the second identification information which is identification information of the communication device;
The management server further includes:
6. The apparatus according to claim 1, further comprising a second storage unit that receives the first identification information and the second identification information from the communication device and stores the received information as event management data. The event management system described. The third communication means further transmits communication time information with the information storage device together with the first identification information and the second identification information,
The event management system according to claim 6, wherein the second storage unit sets the communication time information in a predetermined setting item in the event management data.   The event management system according to claim 7, wherein the communication time information includes communication start time information and communication end time information between the information storage device and the communication device. The management server
9. The information processing apparatus according to claim 1, further comprising notification means for notifying a person in charge that the visitor has visited based on a setting content of another setting item in the visitor data. Event management system described in the section. An event management support apparatus connected to a plurality of information processing terminals via a network,
First storage means for storing visitor data relating to the attendees of the event;
The first data transmitted from any one of the plurality of information processing terminals is received via the network, and one visitor data that matches the first data is stored in the first storage. Search means for searching by means;
Receiving second data transmitted from the one information processing terminal via a network, and setting means for setting the second data to a predetermined setting item in the one visitor data. A featured event management support device. An event management support device connected to a plurality of first information processing terminals and a plurality of second information processing devices via a network,
First storage means for storing visitor data relating to the attendees of the event;
One visitor who receives the first data transmitted from any one of the first information processing terminals among the plurality of first information processing terminals via the network and matches the first data. Retrieval means for retrieving data from the first storage means;
When the second data transmitted from one second information processing terminal corresponding to the one information processing terminal among the plurality of second information processing terminals is received via the network, An event management support apparatus comprising: setting means for setting second data to a predetermined setting item in the one visitor data.   12. The event management support apparatus according to claim 10, wherein the first data is barcode information for uniquely identifying a visitor of an event read by a barcode reader apparatus.   The second data is obtained by uniquely identifying the information storage device stored in the information storage device acquired from a reader device having a wireless communication function with an information storage device possessed by the event attendee in the event venue. The event management support apparatus according to claim 10, wherein the identification information is first identification information to be identified. A plurality of communications capable of acquiring first identification information for uniquely identifying the information storage device stored in the information storage device by communication processing with the information storage device possessed by the event attendee in the event venue Further connected to the device via the network,
First identification information acquired from the information storage device by the communication device through communication processing, second identification information that is identification information of the communication device, and communication time information between the communication device and the information storage device The event management support according to any one of claims 10 to 13, further comprising second storage means for receiving data received from a communication apparatus via the network and storing the received data as event management data. apparatus.   It further comprises notification means for notifying the person in charge that the visitor has visited based on the setting contents of other setting items in the visitor data stored in the first storage means. The event management support device according to any one of claims 10 to 14. A method for controlling an event management support apparatus connected to a plurality of information processing terminals via a network,
The first data transmitted from any one of the plurality of information processing terminals is received via the network, and one visitor data that matches the first data is received as an event visitor. A search step for searching from first storage means for storing visitor data according to
Receiving a second data transmitted from the one information processing terminal via a network, and setting the second data to a predetermined setting item in the one visitor data. A control method for an event management support apparatus, which is characterized. A computer program for controlling an event management support apparatus connected to a plurality of information processing terminals via a network,
On the computer,
The first data transmitted from any one of the plurality of information processing terminals is received via the network, and one visitor data that matches the first data is received as an event visitor. A search procedure for searching from first storage means for storing visitor data according to
Receiving a second data transmitted from the one information processing terminal via a network, and executing a setting procedure for setting the second data to a predetermined setting item in the one visitor data Computer program.

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