JP2005108025A - Ability development support system, its method, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an ability development system capable of properly giving an advice matching an ability level of an ability development objective person for effectively improving skill in compliance with ability change of the individual person. <P>SOLUTION: This ability development system is provided with a competency database, which stores target competency data numerizing attributes of a plurality of kinds of competency serving as a success factors for each job type and stores object competency data for respective ability development objective persons similarly, a competency data extraction means reading the object competency data of the ability development objective person from the competency database based on an identification number, determining a job type, and reading matching target competency data, a competency difference computing part computing differential data between the target competency data and the object competency data, and an advice outputting part outputting advice data to the ability development objective person according to the differential data. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention quantifies a clear effort target, and based on this numerical value, a capability development support system and method for supporting skill improvement corresponding to each worker using a portable information terminal or the like in actual work And the program.

In the enterprise, it is indispensable to acquire high skills for each specialization in order for employees to achieve higher results.
Vocational skills development is familiar, such as an in-house training system, which educates new employees about the company's work.
For this reason, the type and level of skill for each employee's specialization is confirmed, each person is checked to see what should be improved, and the vocational ability development necessary for skill improvement is examined. While receiving advice, it is necessary to circulate training corresponding to this vocational ability development.

Therefore, in vocational training, etc., a support system has been developed to select courses for training and retraining and to create a curriculum for the purpose of developing and improving the skills necessary for the performance of workers according to the purpose and goals of the business. (For example, refer to Patent Document 1).
In addition, in terms of skill improvement, a system has been developed to support workers who want to find employment in selecting a profession that contributes to their skill improvement when selecting a profession, and to support their own skill improvement. .
JP 2003-15514 A JP 2003-114925 A

  However, in companies where educators in charge of actual work training do not have enough time, systems such as Patent Documents 1 and 2 are used, but this is a uniform education for general occupational processing. Education and training corresponding to individual abilities are not performed, and in these systems, as in OJT (On The Job Training), the person in charge of education responds to changes in the abilities of each individual employee. Training for development is not possible.

  The present invention has been made in view of such circumstances, and compares the competence of success factors with the competency data of each individual of the ability development target, and provides timely advice corresponding to the ability level of the ability development target person. It is an object of the present invention to provide an ability development system, a method, and a program that enable effective skill improvement corresponding to individual ability changes.

  According to the ability development support system of the present invention, target competency data in which a plurality of attributes of competency as a success factor are quantified is stored for each occupation category or class, and for each ability development target person. Based on the competency database in which the target competency data of the attribute is stored and the identification number of the ability development target person, the target competency data of the ability development target person is read from the competency database, the job type is determined, and the corresponding target Competency data extraction means for reading competency data, competency difference calculation means for calculating difference data of each attribute in the target competency data and target competency data, and advice data for the ability development target person based on the difference data And having a advice generating unit that formed.

  According to the capability development support system of the present invention, the advice generation unit stores the advice data corresponding to the difference pattern based on the difference data of the attribute in the difference data, and the difference pattern from the advice database. And advice extracting means for extracting and outputting advice data corresponding to the above.

  According to the capability development support system of the present invention, the competency database stores target competency data for each of a plurality of evaluation ranks corresponding to the capability level of the capability development target person.

  According to the ability development support system of the present invention, the advice database stores advice data for each of a plurality of evaluation ranks, and the advice extraction means corresponds to the evaluation rank prepared for each ability development target person's ability level. Then, the advice data is extracted by the difference pattern.

  According to the ability development support method of the present invention, target competency data in which a plurality of attributes of competency as a success factor are quantified is stored for each occupation category or class, and for each ability development target person. Based on the process of storing the target competency data of the attribute in the competency database and the identification number of the ability development target person, the target competency data of the ability development target person is read from the competency database, and the job type is determined to correspond. Competency data extraction process for reading target competency data, competency difference calculation process for calculating difference data between the target competency data and target competency data, and generating advice data for the ability development target person based on the difference data Adubaid And having a generation process.

  According to the ability development support program of the present invention, it is a computer-executable program and stores target competency data in which a plurality of attributes of competencies that are success factors are quantified for each type of job in a business category or class, Based on the process of storing the target competency data of the attribute for each ability development target person in the competency database and the identification number of the ability development target person, the target competency data of the ability development target person is read from the competency database. Competency data extraction processing for determining the job type and reading the corresponding target competency data, competency difference calculation processing for calculating difference data between the target competency data and the target competency data, and capacity development based on the difference data And having a advice generation processing for generating an advice data to Target Company.

  As described above, according to the ability development support system of the present invention, the competency having a success factor stored in the competency database is compared with the competency data of each individual of the ability development target person, and each attribute is compared. In order to provide timely advice corresponding to the ability level of each ability development target from the advice classified and stored in the advice database for each ability level, by obtaining difference data having a difference by calculation, As with OJT, which is always supported by educators, the ability level of each individual subject to ability development is checked to enable effective skill improvement corresponding to the ability level (for each job type and work process) in the training process. Ability development system

The present invention is an ability development system that provides appropriate advice corresponding to the ability level to a target person who wants to improve ability, that is, ability development target person, by a competency model, and gradually improves the ability level. .
Here, competency refers to the behavioral characteristics of employees who have consistently achieved high performance in a specific job. Specifically, each department such as “accounting” and “sales”, or managers For each type of job such as each post, it shows the attitude, behavioral pattern, values, etc. that are characteristic of employees who are making high performance.
In the present embodiment, behavioral characteristics extracted from high-performance employees are used as target competency data, and a group of attributes similar to the target competency data in the ability development target person to be compared with this is described as target competency data.

Hereinafter, a capability development system according to an embodiment of the present invention will be described with reference to FIG. FIG. 1 is a block diagram illustrating a configuration example of a capability development system according to an embodiment.
The competency data input unit 1 stores, in the competency database 2, target competency data obtained by quantifying the attributes of the competency extracted from the high-performance performers through questionnaires and interviews.

This target competency data is stored in a target competency data storage area of the competency database 2 for each job category such as a business type and a rank, as shown in FIG. 2, in accordance with a plurality of evaluation ranks (ranks). 1, rank 2,...) And stored. (In this embodiment, the capability development of a sales representative will be described as an example.)
Further, in the competency database 2, the target competency data that is competency data of the ability development target person for each type of job such as the type of business and the class is stored in the target competency data storage area, and the identification number of each ability development target person, and It is stored corresponding to the job type code indicating the job type of the ability development target person.

As a result of questionnaires and interviews with multiple high-performance employees and ability development candidates in sales, common competence attributes such as sense of responsibility, decision-making, customer service, teamwork, business execution ability, strategic thinking ability, etc. Each behavioral ability is quantified.
In quantifying attributes, in order to quantify the attributes of each competency, evaluation items for evaluating each attribute are determined, and the total score of the evaluation items is quantified. For example, the evaluation items for the attribute of sense of responsibility may be competitiveness, stubbornness, candidity, initiative, confidence / belief, achievement thinking, orientation to pay attention to details, etc. Each evaluation item is divided into a plurality of evaluation steps (for example, 1-5, the larger the better), and the number of steps is used as a numerical value for evaluation of the evaluation item.

At this time, if possible, the evaluation items are set for each evaluation rank so that the difference data between the high-performance performer and the ability development target person becomes the target competency data that most remarkably appears.
Each evaluation rank is created according to the evaluation level by the educator who conducts a questionnaire and interviews with multiple ability development subjects, evaluates each attribute of the target competency, determines the ability level. Is. At this time, target competency data of each capability development target person is generated and stored in the competency database 2 in correspondence with the identification number and the job type code by the competency data input unit 1.

The interface 3 transmits / receives data to / from a portable information terminal 5 (such as a PDA (registered trademark) or a mobile phone) carried by the ability development target person via the network 4. Here, the network 4 is an information communication network formed from a public data communication network, a dedicated data communication network, and the Internet.
Correspondence competency data extraction unit 6 provides advice when a capacity development target person downloads a customer visit plan by inputting an identification number from portable information terminal 5 via network 4 and interface 3. Processing (generation processing) is started.

Then, the corresponding competency data extraction unit 6 determines the evaluation rank corresponding to the person in charge of ability development from the competency database 2 based on the job type code and identification number of the person to be developed for ability input from the portable information terminal 5 through the interface 3. The target competency data and the target competency data of the ability development subject himself / herself are read out to generate advice.
At this time, the corresponding competency data extraction unit 6 is stored in the target data (target data storage area of the advice database 8) indicating the corrective action target of the ability development target person, which is combined with the person in charge of education (for example, the boss). ) Is read at the same time.

The competency difference calculation unit 7 obtains a difference pattern including difference data that is a difference between target competency data and target competency data, that is, numerical difference data for each attribute.
The advice extraction unit 9 extracts advice data corresponding to the ability level of the development ability target person from the advice database 8 based on the difference data (difference pattern).
As shown in FIG. 3, the advice database 8 stores advice data for the ability development target person for each work type in each work type. The advice database 8 stores the advice data corresponding to the difference pattern for each evaluation rank corresponding to the target level of the ability development target person in units of work processes. Here, for example, if the job type is sales, the work process indicates processing operations such as making an estimate, finding a new customer, negotiating a new product, and contracting.
This advice data, for example, to improve the performance of the ability development staff to improve the performance by correcting the weakness of the ability development staff before visiting the customer to find new customers The example of action required for this and the example of attention action are shown.
The interface 3 transmits the advice data and the target data to the portable information terminal 5 through the network 4.

Next, with reference to FIGS. 1 and 4, the operation of the ability development system according to an embodiment of the present invention will be described. FIG. 4 is a flowchart showing an operation example of the capability development system of the present invention.
In step S1, the attributes of the target competency data are extracted by a questionnaire and interview with a high-performing person. At this time, behavior characteristics common to a plurality of high-performance performers are extracted, and evaluation items that can effectively evaluate the behavior characteristics are selected.
Each attribute is digitized by adding a predetermined rule, for example, a number indicating the evaluation stage of the evaluation item (the higher the numerical value, the higher the skill).

Next, in step S2, the evaluation stage of each evaluation item is evaluated in the same attribute as the target competency by a questionnaire and interview with the ability development target person, and the evaluation item of each attribute is quantified.
And based on the numerical value of the attribute in a questionnaire result and an interview result, the ability level of each ability development target person is set by the interviewer.
Next, in step 3, for each ability level, the obtained numerical values of the attributes of the plurality of ability development subjects are compared with the numerical values of the attributes of the target competency data, and the attributes having a significant difference are compared with the target values. Select from competency data.
Then, the competency data input unit 1 registers the numerical values of the attributes of each ability development target person in the competency database 2 for each ability level as target competency data, and at the above ability level as target competency data to be actually used. The numerical value of the attribute is registered in the competency database 2 for each corresponding evaluation rank.
In addition, at this time, a plurality of teachers in charge create advice data corresponding to the difference data between the target competency data and the target competency data, and the competency data input unit 1 for each corresponding job type, work process, and evaluation rank, The advice data is stored in the competency database 8 in correspondence with the difference data. Here, the educator performs statistical processing on the improvement of the skills of the target person for skill development, periodically checks whether it is appropriate, and changes it to the content of advice that seems to be more appropriate. Thus, the competency data input unit 1 performs update processing to be stored in the competency database 8.

Next, in step 4, when the ability development target person downloads the plan of the day from the other database to the portable information terminal 5, the interface 3 uses this plan to visit the customer and open the business. When it is detected that an activity is to be performed (for example, new customer development), it is determined that a request for advice has been made from the person targeted for ability development, and the work process code is extracted from the plan, and the identification number of this person in charge of ability development The data indicating the ability level is read from the other database. Here, a work process code is added to the plan.
Then, the interface 1 outputs the identification number, job type code, work process code, and ability level to the corresponding competency data extraction unit 6.

Next, in step S5, the corresponding competency data extraction unit 6 reads out target competency data corresponding to the job type code and corresponding to the job level from the competency database 2 based on the job type code and the capability level.
Also, the corresponding competency data extraction unit 6 reads out the target competency data of the corresponding ability development target person from the job type code, work process code, and identification number.
At this time, the corresponding competency data extraction unit 6 also reads out the target data indicating the corrective action target of the ability development target person from the advice database 8 at this point in time, which is combined with the person in charge of education.
In step S6, the competency difference calculation unit 7 calculates the difference between the numerical values of the attributes of the target competency data and the target competency data, and outputs the difference as a difference pattern.

Next, in step S7, the advice extraction unit 9 determines, based on the difference pattern, the identification number, the job type code, the work process code, and the ability level, from the evaluation rank corresponding to the ability level of the ability development target person. The advice data is searched / extracted in the advice database 2 and output to the interface 1 together with the target data.
In step S8, the interface 1 transmits advice data and target data to the portable information terminal 5 via the network.
Thereby, in step S9, the ability development target person is appropriate for the action that he / she needs to take care of before visiting the customer's company on the display screen of the portable information terminal 5. Can receive special advice, and can read the action goals that have been discussed with the boss, and confirm the actions to be particularly aware of.

Then, after the visit of the customer is completed, the ability development target person summarizes the situation at the time of the visit, that is, the self-evaluation and awareness of the sales activities of the day, and notifies the educator by e-mail etc. .
Next, in step S10, when the advice extraction unit 9 determines that the predetermined period has elapsed, both the educator and the ability development staff are instructed to urge the ability development staff to perform the ability level judgment. An instruction for determining the ability level is notified by e-mail or the like.

Then, the process returns to step S2, a questionnaire and interviews are conducted with the person in charge of ability development, and it is judged comprehensively including the ability evaluation target person's self-evaluation to determine whether the ability level has been improved. A determination is made whether to advance to the ability level.
If the person in charge of education determines that the ability development target person will advance to the next ability level, the ability level stored corresponding to the identification number of this ability development object person is changed and target data indicating the corrective action target is obtained. Newly created with the person in charge of education. Then, the competency data input unit 1 registers the new target competency data to be input in the competency database 2 corresponding to the identification number together with the target data.

On the other hand, when it is determined that the educator does not proceed to the next ability level, the current state is left as it is, and the target data indicating the corrective action target is newly generated with the educator. Then, the competency data input unit 1 registers the new target data to be input in the competency database 2 corresponding to the identification number.
In step S10, when it is determined that the predetermined period for determining the ability level has not elapsed, the advice extraction unit 9 returns the process to step S4 and performs normal advice provision processing.

  4 is recorded on a computer-readable recording medium, and the program recorded on the recording medium is read into the computer system and executed, thereby executing the program shown in FIG. You may perform the process of this flowchart. Here, the “computer system” includes an OS and hardware such as peripheral devices. The “computer system” includes a WWW system having a homepage providing environment (or display environment). The “computer-readable recording medium” refers to a storage device such as a flexible medium, a magneto-optical disk, a portable medium such as a ROM and a CD-ROM, and a hard disk incorporated in a computer system. Further, the “computer-readable recording medium” refers to a volatile memory (RAM) in a computer system that becomes a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, those holding programs for a certain period of time are also included.

  The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, and what is called a difference file (difference program) may be sufficient.

It is a block diagram which shows the structural example of the capability development system by one Embodiment of this invention. It is a conceptual diagram which shows the example of the competency data memorize | stored in the competency database 2 of FIG. It is a conceptual diagram which shows the example of the data memorize | stored in the advice database 8 of FIG. It is a flowchart which shows the operation example of the capability development system of FIG.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Competency data input part 2 ... Competency database 3 ... Interface 4 ... Network 5 ... Portable information terminal 6 ... Correspondence competency data extraction part 7 ... Competency difference calculation part 8. .. Advice database 9 ... Advice extraction section

Claims (6)

Stores target competency data in which multiple attributes of competency that are success factors are quantified for each type of occupation or class, and target competency data of the attributes for each ability development target is stored Competency database and
Competency data extraction means for reading out the target competency data of the ability development target person from the competency database based on the identification number of the ability development target person, determining the job type, and reading out the corresponding target competency data;
Competency difference calculation means for calculating difference data of each attribute in the target competency data and target competency data;
An ability generation support system comprising: advice generation means for generating advice data for an ability development target person based on the difference data. The advice generation means
An advice database in which the advice data corresponding to the difference pattern by the difference data of the attribute in the difference data is stored;
The capability development support system according to claim 1, further comprising: advice extraction means for extracting and outputting advice data corresponding to the difference pattern from the advice database.   The capability development support system according to claim 1 or 2, wherein the competency database stores target competency data for each of a plurality of evaluation ranks corresponding to a capability level of a capability development target person.   The advice database stores advice data for each of the plurality of evaluation ranks, and the advice extraction means extracts the advice data based on the difference pattern corresponding to the evaluation rank prepared for each ability development target person's ability level. The ability development support system according to claim 2 or claim 3, wherein Stores target competency data in which multiple attributes of competency that are success factors are quantified for each type of industry or class, and the target competency data of the above attributes for each ability development target is stored in the competency database. The process of remembering,
Competency data extraction process of reading out the target competency data of the ability development target person from the competency database based on the identification number of the ability development target person, determining a job type, and reading out the corresponding target competency data;
Competency difference calculation process for calculating difference data between the target competency data and the target competency data;
An ability generation support method comprising: an advice generation process for generating advice data for the ability development target person based on the difference data. Stores target competency data in which multiple attributes of competency that are success factors are quantified for each type of job category or class, and the target competency data of the above attributes for each ability development target is stored in the competency database. Processing to memorize,
Competency data extraction processing that reads out the target competency data of the ability development target person from the competency database based on the identification number of the ability development target person, reads out the target competency data corresponding to the occupation type, and
Competency difference calculation processing for calculating difference data between the target competency data and target competency data;
A computer-executable capability development support program comprising: advice generation processing for generating advice data for a capability development target person based on the difference data.

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