JP2005107594A - Cleaning control device, method and program and recording media for the program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a cleaning control device, method and program that enables increase in cleaning quality based on disclosed, clarified and systematized cleaning standards for facilities where cleaning services are provided, such as medical and welfare-related facilities, and that enable the facilities to accurately comprehend the cleaning quality, as needed. <P>SOLUTION: The cleaning control system 100 includes a cleaning control device 10, controlled by a cleaning company 1; users' terminals 20i (i = a, ..., n) used by the cleaning company 1 and customers 2i (i=a, .., n), such as medical and welfare-related facilities under contract to the cleaning company 1 for cleaning work; and a computer network 3 connecting the cleaning control device 10 to the users' terminals 20i. Based on clear cleaning standards, cleaning information about the cleaning work is controlled in a unified manner from a cleaning plan to quality evaluation through the implementation of the plan and is provided to the customers 2i. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a cleaning management technique, and in particular, can be suitably used for a cleaning management technique in a medical welfare related facility.

  In recent years, medical care and welfare facilities such as hospitals and clinics are required to have more hygienic cleaning management in order to prevent nosocomial infections and cross-infections. Therefore, the strictest cleaning quality is required for the cleaning work of medical and welfare related facilities. For cleaning companies, not only cleaning management related to cleaning procedures, cleaning tools and cleaning chemicals, but also work plans related to cleaning. As a result of the work, there is a need to comprehensively manage cleaning work including education for cleaning workers. In addition, medical welfare facilities are becoming more aware of cleaning companies because of the strong awareness that risks such as nosocomial infections are directly linked to facility management.

  Under such circumstances, there are CDC (Centers for Disease Control) guidelines and EPA (The Environmental Protection Agency) registered chemicals in the United States, and certain standards and concepts for cleaning medical facilities. Although indicated, official cleaning standards for the prevention of nosocomial infections are not clarified in the cleaning of medical facilities in Japan.

The prior art document information related to this application includes the following.
JP-A-10-309540

  Therefore, in Japan, in general, cleaning is generally performed according to the cleaning standards and concepts that depend on the respective cleaning company. It is not common to perform cleaning management.

  Moreover, information on an objective and detailed quality evaluation for cleaning is not disclosed and provided to customers who wish to improve cleaning quality (medical welfare related facilities).

  The present invention has been made in order to solve the above-mentioned problems, and applies a clear and systematic cleaning standard that has been made public in facilities that provide cleaning services including medical and welfare related facilities. An object of the present invention is to provide a cleaning management method, a cleaning management device, and a cleaning management program that can improve the cleaning quality and allow the facility side to accurately grasp the cleaning quality as needed.

  In order to achieve the above object, the present invention according to claim 1 is capable of communicating with each other via a computer network with a user terminal used by a customer requesting a cleaning operation, and for cleaning information relating to the cleaning operation of the customer. A cleaning management apparatus that manages from planning to implementation and quality evaluation and provides the cleaning information to the customer. The cleaning is performed for each category classified into at least two categories according to the importance of evaluation contents. Deduction information storage means for storing defective items in practice in association with deduction points, and quality evaluation information storage means for storing a combination of deduction value totals in each category in association with quality evaluation values Weighting information storage means for storing a weighting value for correcting the total deduction value in each category for each customer; Plan information registration means for registering the plan information related to the cleaning work including at least the execution time and the contents of the execution, and an execution information registration means for registering the execution information of the cleaning work performed in accordance with the registered plan information. A deduction value calculation means for calculating a deduction value for each category based on the deduction information stored in the deduction information storage means, and a predetermined value based on the weighting information stored in the weighting information storage means From the quality evaluation information storage unit, the quality evaluation value corresponding to the combination of the deduction value correction means for correcting the total of the deduction values calculated for each category in the period and the corrected deduction value total for each category from the quality evaluation information storage means An evaluation calculation means for acquiring, and a quality evaluation display means for displaying the quality evaluation value acquired by the evaluation calculation means on the user terminal; And summarized in that with.

  According to a second aspect of the present invention, in the first aspect of the present invention, the cleaning information relating to the cleaning work is classified into a plurality of management items and managed for each management item, and is calculated for each management item. Comprehensive evaluation information storage means for storing a calculated value calculated from the quality evaluation value by a predetermined operation in association with a comprehensive evaluation value; and calculating the calculated value, and the comprehensive evaluation corresponding to the calculated value A summary evaluation calculation means for acquiring a value from the comprehensive evaluation information storage means, and a comprehensive evaluation display means for displaying the comprehensive evaluation value acquired by the comprehensive evaluation calculation means on the user terminal; To do.

  According to a third aspect of the present invention, in the second aspect of the present invention, the plurality of management items include items relating to cleaning work, cleaning plans relating to the cleaning work, education and training for cleaning workers, and periodic execution. And at least one of the items related to the inspection, the complaint from the customer, and the communication with the customer.

  According to a fourth aspect of the present invention, in the invention according to the third aspect, in the item relating to the cleaning work, the plan information is managed for each customer and each work place, and the execution information is provided for each customer and each work place. In addition, it is summarized that finishing quality information for each work item is managed for each implementation date.

  According to a fifth aspect of the present invention, in the invention according to any one of the first to fourth aspects of the present invention, the deduction point calculation means calculates the content of the implementation information registered when the implementation information is registered. The execution deduction calculation means for calculating the deduction point value, the execution information is monitored at a predetermined interval, and the time lag between the registration date of the execution information and the execution date on which the cleaning work should be performed And a monitoring deduction point calculating means for calculating the deduction point value based on the above.

  The present invention according to claim 6 is the invention according to any one of claims 1 to 5, wherein the deficient items are classified into two categories of important evaluation items and minor evaluation items, and the quality evaluation is performed. The gist of the quality evaluation information stored in the information storage means is that a quality evaluation value is calculated by a combination of the total deduction values of the important evaluation item and the minor evaluation item.

According to the seventh aspect of the present invention, the cleaning information relating to the cleaning work of the customer is carried out from the planning stage by the cleaning management device which can communicate with the user terminal used by the customer who requests the cleaning work and the computer network. And a cleaning management method for managing the quality evaluation stage and providing the cleaning information to the customer. In the cleaning operation, at least two categories classified according to the importance of the evaluation content. Point information storage means for storing the deficient items in association with the point deduction values, quality evaluation information storage means for storing a combination of the total deduction values in each category in association with the quality evaluation values, and the customer A weighting information storage means for storing a weighting value for correcting the total deduction value in each category. A cleaning management device registers a plan information related to the cleaning work including at least an execution time and an execution content in a first storage unit, and a plan information registration step, and the plan information registered in the first storage unit A deduction value is calculated for each category from the execution information based on the deduction information stored in the deduction information storage means and an execution information registration step of registering the execution information of the implemented cleaning work in the second storage unit A deduction point calculation step, a deduction value correction step of correcting the total of the deduction values calculated for each of the categories in a predetermined period based on the weighting information stored in the weighting information storage unit,
An evaluation calculation step for acquiring from the quality evaluation information storage means the quality evaluation value corresponding to the corrected combination of the deduction points for each category, and the quality evaluation value acquired in the evaluation calculation step as the user. The gist is to execute a quality evaluation display step displayed on the terminal.

  The invention according to claim 8 is the invention according to claim 7, wherein the cleaning information related to the cleaning work is classified into a plurality of management items and managed for each management item, Comprehensive evaluation information storage means for storing a calculated value calculated by a predetermined calculation from the quality evaluation value calculated in the management item in association with a comprehensive evaluation value, calculating the calculated value, Comprehensive evaluation calculation step for acquiring the comprehensive evaluation value corresponding to the calculated value from the comprehensive evaluation information storage means, and a comprehensive evaluation display step for displaying the comprehensive evaluation value acquired in the comprehensive evaluation calculation step on the user terminal The gist is to execute.

  The invention according to claim 9 is the invention according to claim 8, wherein the plurality of management items include items relating to cleaning work, cleaning plans relating to the cleaning work, education and training for cleaning workers, and periodic execution. And at least one of the items related to the inspection, the complaint from the customer, and the communication with the customer.

  According to a tenth aspect of the present invention, in the invention according to the ninth aspect, in the items relating to the cleaning work, the plan information is managed for each customer and each work place, and the execution information is provided for each customer and each work place. In addition, it is summarized that finishing quality information for each work item is managed for each implementation date.

  The present invention according to claim 11 is the invention according to any one of claims 7 to 10, wherein the deduction point calculation step is based on the content of the implementation information registered at the time when the implementation information is registered. An execution deduction point calculating step for calculating the deduction point value, monitoring the execution information at a predetermined interval, and a time lag between a registration date of the execution information and an execution date on which the cleaning work should be performed And a monitoring deduction calculation step for calculating the deduction value based on the above.

  According to a twelfth aspect of the present invention, in the invention according to any one of the seventh to eleventh aspects, the deficient items are classified into two categories of important evaluation items and minor evaluation items, and the quality evaluation is performed. The gist of the quality evaluation information stored in the information storage means is that a quality evaluation value is calculated by a combination of the total deduction values of the important evaluation item and the minor evaluation item.

  According to a thirteenth aspect of the present invention, the cleaning information relating to the cleaning work of the customer is carried out from the planning stage by the cleaning management device which can communicate with the user terminal used by the customer requesting the cleaning work through the computer network. And a cleaning management program for managing the quality evaluation stage and providing the cleaning information to the customer, and performing the cleaning work for each category classified into at least two categories according to the importance of the evaluation contents. Point information storage means for storing the deficient items in association with the point deduction values, quality evaluation information storage means for storing a combination of the total deduction values in each category in association with the quality evaluation values, and the customer Weighting information storage means for storing a weighting value for correcting the total deduction value in each of the categories A plan information registration step of registering, in the cleaning management device, plan information relating to the cleaning work including at least an execution time and an execution content in a first storage unit; and the plan information registered in the first storage unit. An execution information registration step of registering the execution information of the cleaning work carried out along the second storage unit, and a deduction value from the execution information for each category based on the deduction information stored in the deduction information storage means A deduction value calculation step for calculating the deduction value, a deduction value correction step for correcting the total of the deduction values calculated for each category in a predetermined period based on the weighting information stored in the weighting information storage means, and An evaluation calculation step for acquiring the quality evaluation value corresponding to the combination of the total deduction values for each category from the quality evaluation information storage means , And summarized in that to execute, and quality evaluation display step of displaying the quality evaluation value obtained by the evaluation calculating step to the user terminal.

  According to a fourteenth aspect of the present invention, in the invention according to the thirteenth aspect, the cleaning information related to the cleaning work is classified into a plurality of management items and managed for each management item. Comprehensive evaluation information storage means for storing a calculated value calculated by a predetermined calculation from the quality evaluation value calculated in the management item in association with a comprehensive evaluation value, calculating the calculated value, Comprehensive evaluation calculation step for acquiring the comprehensive evaluation value corresponding to the calculated value from the comprehensive evaluation information storage means, and a comprehensive evaluation display step for displaying the comprehensive evaluation value acquired in the comprehensive evaluation calculation step on the user terminal And let the cleaning management device execute the above.

  According to a fifteenth aspect of the present invention, in the invention according to the fourteenth aspect, the plurality of management items include items relating to cleaning work, cleaning plans relating to the cleaning work, education and training for cleaning workers, and regular execution. And at least one of the items related to the inspection, the complaint from the customer, and the communication with the customer.

  According to a sixteenth aspect of the present invention, in the invention according to the fifteenth aspect, in the items relating to the cleaning work, the plan information is managed for each customer and each work place, and the execution information is provided for each customer and each work place. In addition, it is summarized that finishing quality information for each work item is managed for each implementation date.

  According to a seventeenth aspect of the present invention, in the invention according to any one of the thirteenth to sixteenth aspects, the deduction point calculating step is based on the content of the implementation information registered at the time when the implementation information is registered. An execution deduction point calculating step for calculating the deduction point value, monitoring the execution information at a predetermined interval, and a time lag between a registration date of the execution information and an execution date on which the cleaning work should be performed And a monitoring deduction calculation step for calculating the deduction value based on the above.

  The present invention according to claim 18 is the invention according to any one of claims 13 to 17, wherein the deficient items are classified into two categories of important evaluation items and minor evaluation items, and the quality evaluation is performed. The gist of the quality evaluation information stored in the information storage means is that a quality evaluation value is calculated by a combination of the total deduction values of the important evaluation item and the minor evaluation item.

  The gist of the present invention described in claim 19 is a cleaning management program recording medium in which the cleaning management program according to any one of claims 13 to 18 is recorded.

  According to the present invention, it is possible to improve the cleaning quality by applying the published clear and systematic cleaning standards in the facility where the cleaning service is provided, so that the facility can be kept hygienic. it can. Moreover, since the information regarding the cleaning quality is provided to the facility, the facility can accurately grasp the cleaning quality as needed.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a schematic configuration diagram of a cleaning management system 100 according to an embodiment of the present invention. The cleaning management system 100 shown in FIG. 1 includes a cleaning management device 10 managed by a cleaning company 1, a cleaning company 1, and a customer 2i (i = a, .., N) includes a user terminal 20i (i = a,..., N) and a computer network 3 that connects the cleaning management apparatus 10 and the user terminal 20i, and is based on a clear cleaning standard. In addition, it is a computer system that centrally manages the cleaning information related to the cleaning work from the cleaning plan to implementation and quality evaluation, and provides the cleaning information to the customer 2i. In addition, the cleaning work in this embodiment is not only a cleaning work (a cleaning worker actually cleans the facility) but also a training for a cleaning worker, and regularly performs cleaning equipment and cleaning materials. This includes all inspection-related operations, including inspection, inspection of complaints from customers, communication through meetings with customers, and cleaning plans for each of these tasks.

  First, the concept of quality management in the cleaning management system 100 will be described with reference to FIG. According to the quality control shown in FIG. 2, the cleaning company 1 creates a contract with the customer 2i in the form of a cleaning plan (annual plan) F1, and this annual plan is a more specific implementation level cleaning plan ( Monthly plan) F1 and the cleaning work actually performed in accordance with the monthly plan is classified and managed as cleaning work F2, education / training F3, inspection F4, complaint handling F5, and communication F6. Then, the managed cleaning information is checked (monitored and inspected) in accordance with a check list relating to quality evaluation prepared in advance, and quality evaluation relating to cleaning work is performed. The quality assessment checklist clearly shows the quality standards for cleaning work. For example, the scale of medical welfare facilities (floor area, number of beds, etc.), the number of buildings, the number of medical departments, etc. Since adjustments related to the quality standards are necessary depending on the circumstances of each facility, this adjustment (weighting) is performed so that more accurate quality evaluation can be performed. The cleaning information including the quality evaluation is disclosed to customers.

  FIG. 3 shows a specific example of the check list described above. The check list L1 shown in FIG. 3 is checked for each of the cleaning plan F1, cleaning work F2, education / training F3, inspection F4, complaint handling F5, and communication F6 classification items (hereinafter, these six items are also referred to as major items). Items (hereinafter also referred to as medium items) are provided, and the check items are further divided into important evaluation contents and minor evaluation contents, and criteria (hereinafter also referred to as small items) that are subdivided into each evaluation contents. Provided, and a deduction point value is provided for each small item. For example, in the important evaluation contents in the daily work report F21 of the cleaning work F2, if a deficiency corresponding to the small item F211 “not created for two or more days” is found, a deduction value of 1 point is given. It is done. Also, if a deficiency corresponding to the small item F212 “finishing quality-1 has two or more evaluation points” is found, one point deduction value is given.

  More specifically, the daily work report means a daily work report L2 created by the cleaning company 1 after daily cleaning of the facility as shown in FIG. 4, and the daily work report data to be described in the daily work report L2 is from the implementation date. If it is determined that it has not been input to the cleaning management system 100 for two days or more, a deduction point value 1 is given, and the rough score evaluation 1 is indicated in the “finish quality-1” P2 column of the input daily work report data. When there are two or more points, a deduction point value of 1 is similarly given. The daily work report L2 is created as a post-report by the person in charge of the cleaning group (usually, the cleaning work is to clean a predetermined place in group units).

  In this way, the cleaning work is evaluated every day in each of the six classification items. FIG. 5A shows the total of the deduction points within a predetermined period (for example, specifically one month). A five-stage quality evaluation value is calculated, and the quality evaluation value is visually shown. According to the quality evaluation shown in FIG. 5 (a), the quality evaluation values are divided into five-level evaluations from 1 urgent improvement to 5 good (higher quality evaluation toward the outside of the hexagon. For the customer 2i, it is possible to grasp which classification item of the cleaning work is the cleaning quality with a list. Further, comprehensive evaluation calculated from the quality evaluation values of the six classification items can be grasped as shown in FIG.

  Here, the relationship between the quality evaluation shown in FIG. 5A and the deduction value of the check list L1 shown in FIG. 3 will be described in detail. FIG. 6A shows the five-level quality evaluation values for each classification item shown in FIG. 5A and the total deduction values of the important evaluation contents and minor evaluation contents of the check list L1 shown in FIG. This is a specific example of the itemized evaluation table (evaluation matrix) L3 indicating the relationship of According to FIG. 6 (a), for example, in a certain item-specific evaluation, when the total deduction value of important evaluation contents is 1 and the total deduction value of minor evaluation contents is 2, the quality evaluation value is 4 (Level 4) is calculated. Further, when the total deduction value of important evaluation contents is 3 and the total deduction value of minor evaluation contents is 4, 2 (level 2) is calculated as the quality evaluation value. Thus, the item-by-item evaluation table L3 can calculate a quality evaluation value by a combination of a total deduction value of important evaluation contents and a total deduction value of minor evaluation contents. The item-specific evaluation table L3 may change the contents of the table in accordance with the characteristics of each classification item, so that detailed quality evaluation can be performed for each classification item. Yes.

  FIG. 6B shows a specific example of the comprehensive evaluation table L4 for calculating the comprehensive evaluation value from the quality evaluation value for each classification item calculated as described above. According to the comprehensive evaluation table L4 shown in FIG. 6B, the comprehensive evaluation value is calculated from the total value of the quality evaluation values (levels) for each item.

  FIG. 7 shows a screen DIS1 for presenting the above-described quality evaluation value and comprehensive evaluation value to the customer 2i. This is displayed when the customer 2i selects the comprehensive evaluation m7 in the initial menu (not shown) shown after logging into the cleaning management system 100. Therefore, the customer can browse the current comprehensive evaluation and item-specific evaluation Sa11 based on the above-described quality evaluation. Of course, it is possible to browse past quality evaluations.

  Hereinafter, the cleaning management apparatus 10, the user terminal 20i, and the computer network 3 which comprise the cleaning management system 100 reflecting the view of quality evaluation regarding such cleaning work will be described.

  The cleaning management apparatus 10 includes a database group 50 that centrally manages cleaning information, a CPU, a memory, and the like, and controls various databases (DB), data transfer, various calculations, and temporary storage of data. By performing the above, etc., there is provided a control unit 11 that functions as described below.

  The database group 50 includes a master DB 12, a cleaning plan DB 13, a check list DB 14, an implementation DB 15, an evaluation matrix DB 16, and an evaluation DB 17. The master DB 12 includes a customer master table, a cleaning drawing master table, an employee master table, a group master table, an education / training curriculum table, an equipment / material / consumables master table, and the like, and stores various types of master information related to cleaning operations. Database.

  The cleaning plan DB 13 is a database that stores information related to cleaning plans, specifically, cleaning plans in the respective classification items of the cleaning operation F2, the education / training F3, the inspection F4, and the communication F6 shown in FIG. The cleaning plan DB 13 includes an annual plan table 131-j (j = 1,..., 4) at an annual plan level and an execution schedule table 132-j (j = 1,..., 4) at a monthly level. .

  For example, FIG. 8 shows the configuration of the annual plan table 131-1 related to the cleaning work F2, but the annual plan table 131-1 is a work place 503 of a customer ID (an identification number that can uniquely identify the customer 2i) 502. It is the table which manages the work implementation month 504 and the work item 505 for every. The primary key of the annual plan table 131-1 is ID 501, and each work item 505 shown in FIG. 8 corresponds to the inspection item P20 of the daily work report L2 shown in FIG. This means that the work items marked with ◯ are executed.

  The implementation DB 15 is a database that stores the cleaning information that is implemented in the cleaning work, specifically, the implementation information for each classification item of the cleaning work F2, the education / training F3, the inspection F4, the complaint handling F5, and the communication F6. It is. Each of the above-mentioned classification items includes a cleaning work table 151, an education / training table 152, an inspection table 153, a complaint table 154, and a communication table 155, and the implementation data other than the complaint data stored in the complaint table 154 includes It is created from the cleaning plan DB 13.

  For example, FIG. 9 shows the configuration of the cleaning work table 151, but the cleaning is disassembled in units of years based on the plan data stored in the annual plan table 131-1 related to the cleaning work F2. Work data is created. The primary key of the cleaning work table 151 is ID601, and the cleaning work table 151 and the annual plan table 131-1 are linked by plan ID603 and ID501. At the time when the cleaning work data is created, items corresponding to the plan information 151a are set, but items corresponding to the result information 151b are not set and are input after the cleaning worker performs cleaning work. Is set by the daily work report L2.

  The check list DB 14 is a database that stores the check list L1 shown in FIG. 3. As described above, a check item (medium item) is created for each classification item (large item), and the check item is further important. This subdivided deficient item (small item) is divided into evaluation contents and minor evaluation contents, and stored in association with a deduction point value.

  The evaluation matrix DB 16 is a database that stores the contents of the item-by-item evaluation table L3 and the comprehensive evaluation table L4 shown in FIG. 6, and the item-by-item evaluation table L3 is an important evaluation for each classification item as described above. The combination of the total deduction value of the contents and the total deduction value of the minor evaluation contents is stored in association with the quality evaluation value, and the comprehensive evaluation table L4 indicates the total evaluation value of the quality evaluation values of each classification item. It is stored in association with the value.

  The evaluation DB 17 is a database that stores quality evaluation values evaluated in consideration of various circumstances for each customer 2i. More specifically, as shown in FIG. 10, the customer ID 702, the classification item 703, and the evaluation It stores a quality evaluation value 709 that is assigned for each importance 704 and evaluation date 705. The main key of the evaluation DB 17 is ID 701, and each evaluation data includes a deduction point total 706, a weight 707, a corrected deduction point total 708, and a quality evaluation value 709. Here, the total deduction point value 706 is calculated from the deduction point value stored in the implementation DB 15, and the weighting 707 takes into account various circumstances for each customer 2i (more specifically, the classification item 703, evaluation) In consideration of the importance 704), the weighting value is determined in advance and can be set and changed by the cleaning company 1. The corrected deduction point total 708 is calculated by using the deduction point total 706 via this weighting 707, and the quality evaluation value 709 is obtained from the corrected deduction value 708 by referring to the evaluation matrix DB16. Is calculated.

  Here, the weighting 707 will be described using the evaluation DB 17 shown in FIG. In FIG. 10, the quality evaluation data 170 a with ID 701 of 3 has a deduction value total 706 of 4, so that originally, the deduction value meter of important evaluation contents is a column of 4 as shown in FIG. (Of course, by combining with the corresponding line of the deduction point meter of minor evaluation contents), the quality evaluation value is obtained, but there is a weighting 707 as shown in FIG. A corrected deduction number 708 is obtained from the value of the weighting 707. This is because when the total deduction value 706 is 4, the total deductions in the weighting 707 corresponds to the field of 5 or less, and the deduction value 0 corresponding to this is corrected (corrected deduction) The value 708 is 0). Similarly, the quality evaluation data 170b with ID 701 of 4 has a deduction value total 706 of 9, so it is corrected to a deduction value of 1 by weighting 707 (the corrected deduction value 708 is 1). As a result, regarding the cleaning work F2 of the customer 2i whose customer ID 702 is 01, the combination of the deduction value 0 of the important evaluation contents and the deduction value 1 of the minor evaluation contents, and the itemized evaluation table shown in FIG. The quality evaluation value 709 becomes 5 due to L3.

  The contents of the evaluation DB 17 can be provided to the customer 2i. If the customer 2i presses the detailed information button Sa12 on the screen DIS1 shown in FIG. 7, the details of the quality evaluation value as shown in FIG. A screen DIS2 is displayed. Further, the contents of the check list DB 14 and the evaluation matrix DB 15 which are the judgment criteria of the displayed quality evaluation can be provided (not shown).

  Next, an evaluation quality value is calculated from the execution data stored in the execution DB 15, the evaluation quality value is reflected in the evaluation DB 17, and a comprehensive evaluation value is calculated and provided to the customer 2i with reference to FIG. I will explain.

  First, when the implementation data for any of the classification items is registered (or updated) in the implementation DB 15, the cleaning management apparatus 10 calculates an implementation deduction from the registered (or updated) implementation content, and implements the implementation deduction. (Steps S10 and S20). For example, specifically, when cleaning work data is registered in the cleaning work table 151 shown in FIG. 9, the checklist DB 14 is referred to and the rough points and measured values 612 of each work item 611 are used. An execution deduction is calculated for each important evaluation content and minor evaluation content, and the execution deduction column 613 is updated.

  Next, when the monitoring program for periodically monitoring the implementation DB 15 reaches the monitoring time, the implementation data of the implementation DB 15 is monitored, and a monitoring deduction is calculated (steps S30 and S40). Specifically, for example, in the case of the cleaning work table 151 shown in FIG. 9, the monitoring date is compared with the registered date 614 in which the cleaning work data is registered, and the time difference is stored in the checklist DB 14. Important evaluation contents and minor evaluation contents when it falls under the criteria for time (for example, small items such as “not created for more than two days”, “not described for more than one week from the implementation date”) The monitoring deduction is calculated every time and the monitoring deduction column 615 is updated.

  Next, the cleaning management apparatus 10 reflects the total of the deduction values calculated from the execution deduction points 613 and the monitoring deduction points 615 stored in the execution DB 15 in the evaluation DB 17 (step S50). This is because the execution data stored in the execution DB 15 is summed up for a predetermined period of the execution deduction points 613 and the monitoring deduction points 615 for each of customer ID, classification item, and important / minor, and the total value is the deduction value of the evaluation DB 17 The total column 706 is updated.

  Next, when the deduction value total column 706 of the evaluation DB 17 is updated, the corrected deduction value total is calculated for each customer ID 702, classification item 703, and evaluation importance 704 with reference to the weighting 707 and corrected. The deduction point total column 708 is updated. Further, referring to the evaluation matrix DB 16 from the important / minor combinations of the corrected deduction points total 708, the quality evaluation value 709 is calculated for each classification item 703, and the quality evaluation value column 709 is updated (step S60).

  Next, when the customer 2i browses the comprehensive evaluation, the cleaning management apparatus 10 acquires evaluation data related to the customer 2i from the evaluation DB 17, and calculates the comprehensive evaluation value from the quality evaluation value for each classification item (step S70). , S80, S90). This is to calculate the total value of the quality evaluation values for each classification item using the general table L4 stored in the evaluation matrix DB 16. Then, the calculated comprehensive evaluation value is displayed together with the item-specific evaluation value on a screen DIS1 as shown in FIG. 7 (step S100).

  Therefore, since the customer 2i can always grasp the cleaning quality in his / her facility, it is possible to monitor whether or not the cleaning service by the cleaning company 1 is appropriately performed.

  In addition to the functions as the application server and the database server as described above, the cleaning management apparatus 10 also has a function as a Web server (not shown), and information using the Web for the user terminal 20i. You can send and receive.

  Browser software is installed in the user terminal 20i so that the cleaning information can be exchanged with the cleaning management apparatus 10. In addition, the user terminal 20i used by the cleaning company 1 is not only installed in the facility of the cleaning company 1, but also inputs a daily work report L2 or the like as a mobile terminal from an outside place (such as a medical welfare related facility). Or search for various cleaning information. Further, the customer 2i can browse the cleaning information including the quality evaluation value from the user terminal 20i installed in the facility (such as a medical welfare related facility) of the customer 2i.

  The computer network 3 is a transmission path for cleaning information transmitted and received between the cleaning management apparatus 10 and the user terminal 20i. For example, the Internet network, telephone line network, optical fiber communication network, cable communication network, satellite communication network, It is composed of a WAN (Wide Area Network), a LAN (Local Area Network), or the like.

  The cleaning management device 10 and the user terminal 20i have a main storage device (memory) including a central processing unit (CPU) having at least a calculation function and a control function, and a RAM having a function of storing programs and data. It consists of an electronic device. Further, the cleaning management device 10 and the user terminal 20i may include an auxiliary storage device such as a hard disk in addition to the main storage device.

  Among these, the control part 11 of the cleaning management apparatus 10 is nothing but what specifically showed the calculation control function by said CPU. The database group 50 includes the functions of the main storage device and the auxiliary storage device.

  A program for executing various processes according to the present embodiment is stored in the main storage device or the hard disk described above. The program can be recorded on a computer-readable recording medium such as a hard disk, a flexible disk, a CD-ROM, an MO, or a DVD-ROM, or can be distributed via a communication network.

  Furthermore, the cleaning management device 10 may be any configuration such as a system in which a plurality of devices are connected to a network in addition to a physically single device, and is not limited to a physical configuration. . In the present embodiment, the cleaning company 1 manages the cleaning management device 10. However, the cleaning company 1 does not hold the cleaning management device 1, but the system maintenance management entrusted by the cleaning company 1. It is good also as a structure which a contractor manages the cleaning management apparatus 1. FIG.

  Next, the cleaning management system 100 according to the present embodiment will be described for each classification item of the cleaning plan F1, the cleaning work F2, the education / training F3, the inspection F4, the complaint handling F5, and the communication F6 that are the objects of quality evaluation. .

(1) Cleaning plan F1
As described above, the cleaning plan F1 manages the cleaning plan in each classification item of the cleaning work F2, the education / training F3, the inspection F4, and the communication F6. The cleaning plan F1 is cleaned from the cleaning plan in each classification item. The flow of information until implementation will be described. FIG. 13 relates to the cleaning work F2, and describes the operation of creating the cleaning work table 151 from the annual plan table 131-1 at the annual plan level and the execution schedule table 132-1 at the monthly level. According to FIG. 13, when the contract with the customer 2i is established, first, annual plan data is registered in the annual plan table 131-1. At the same time, execution schedule data obtained by disseminating the annual plan data every year and month is also registered in the execution schedule table 132-1. Next, the creator of the cleaning plan data instructs the date (plan date) for performing the cleaning work from the execution schedule data and the calendar 121 stored in the master DB 12, and stores the execution data in the cleaning work table 151. create.

  The operation of creating the execution data in the execution DB 15 from the annual plan table via the execution schedule table is the same for the classification items of the education / training F3, inspection F4, and communication F6 as well as the cleaning work F2. It is. For example, FIG. 14 shows an operation of creating execution data of the education / training table 152 from the cleaning plan data 131-2 regarding the education / training F3 through the execution schedule data 132-2.

  FIG. 15 shows an operation of creating execution data of the inspection table 153 from the cleaning plan data 131-3 related to the inspection F4 via the execution schedule data 132-3. FIG. 16 shows an operation of creating execution data of the communication table 155 from the cleaning plan data 131-4 related to the communication F6 via the execution schedule data 132-4.

  As described above, when cleaning plan data is created for each classification item, implementation level implementation data is created along with this, so that detailed schedule management can be performed for each classification item.

  Further, regarding the cleaning information related to the cleaning plan F1, the customer 2i can also search and browse through the screen DIS3 as shown in FIG. This is displayed when the customer 2i selects the cleaning plan m1 in the initial menu (not shown) shown after logging into the cleaning management system 100.

(2) Cleaning work F2
Based on the cleaning work data of the cleaning work table 151 created in the implementation DB 15, the cleaning worker performs the cleaning work and registers the result of the cleaning in the cleaning work table 151. FIG. 18 shows the cleaning work data list display screen DIS10 when the person in charge of the cleaning group selects the cleaning work m2 after logging into the cleaning management system 100. Note that the cleaning work data shown in FIG. 18 corresponds to the responsible person ID in which the responsible person ID 606 has logged in the cleaning work table 151, and the unreported data (the plan information 151a is set, but the result information 151b Is not set) is extracted and initially displayed.

  When the person in charge selects cleaning work data to be reported on the screen DIS10, a daily report input screen DIS11 (not shown) based on the daily work report L2 as shown in FIG. 4 is displayed. The header information P1 such as the person, date, and classification is input, and then “finishing quality-1” P2 and “finishing quality-2” P3 are input. Thereby, the cleaning work data with the result information 151b is reflected in the cleaning work table 151.

  As described above, the person in charge of the cleaning group inputs the cleaning work data to the cleaning work table 151 from the user terminal 20i after the cleaning work at the work place he is in charge of. It can be managed centrally in the form of data.

  The customer 2i can also search and browse the cleaning information related to the cleaning work. This is to display the above-described screens DIS10 and DIS11 when the customer 2i selects the cleaning operation m2 in the initial menu (not shown) shown after logging into the cleaning management system 100.

(3) Education / Training Based on the education / training data of the education / training table 152 created in the implementation DB 15, education / training for cleaning workers is performed, and the results of the training are registered in the education / training table 152. Thereby, the training data with result information 152b as shown in FIG. 14 is reflected in the training table 152.

(4) Inspection Based on the inspection data of the inspection table 153 created in the execution DB 15, the inspection periodically performed on the cleaning equipment, cleaning materials, etc. is performed, and the result is registered in the inspection table 153. . As a result, the inspection data with the result information 153 b as shown in FIG. 15 is reflected in the inspection table 152.

(5) Communication Based on the communication data of the communication table 155 created in the execution DB 15, a regular meeting or tour is held with the customer 2 i, and the results are registered in the communication 155. Thereby, the communication data with the result information 155b as shown in FIG. 16 is reflected in the communication table 155.

(6) Complaint handling When there is a complaint for the serviced cleaning work, the customer 2i inputs the content of the complaint on the complaint handling screen. This is because when the customer 2i selects the complaint handling m5 in the initial menu (not shown) displayed after logging into the cleaning management system 100, the complaint input screen DIS20 as shown in FIG. 19 is displayed. Necessary items are entered in the input fields such as the month and day Sa201, the work place Sa202, and the complaint content Sa203. As a result, as shown in FIG. 20, the claim data with the occurrence information 154a is registered in the claim table 154. Since the cleaning work data in the cleaning work table 151 can be specified from the logged-in customer ID, the input occurrence date / time Sa201 and the work place Sa202, the plan ID 801 of the complaint table 154 is set thereby. Is.

  Further, according to FIG. 20, when complaint data is generated, the plan ID 603 is specified in the cleaning work table 151, and the person in charge ID 606 is also specified, so that the person in charge of the group master table 121b is identified from this specified person in charge ID 606. When the corresponding group master data is specified and the emergency contact is required based on the presence / absence of the emergency contact 803, the employee master 121c is referred to and the contact information (mail, mobile mail) of the corresponding employee data has a complaint. Send.

  Thereby, since the complaint generated from the customer can be immediately notified to the responsible person who needs the emergency contact, the responsible person can take a quick response.

  Then, when the person in charge responds to the complaint, the corresponding content is input on the complaint response screen. This is because the complaint handling screen DIS21 as shown in FIG. 21 is displayed when the responsible person selects the complaint handling m5 in the initial menu (not shown) displayed after logging in to the cleaning management system 100. Therefore, the list screen Sa210 is displayed. The corresponding content Sa211 is input to the selected complaint data. As a result, as shown in FIG. 20, the complaint data in which the correspondence information 154b is set is reflected in the complaint table 154.

  Therefore, according to the cleaning management system 100 of the present embodiment, the cleaning work is classified into a plurality of classification items, and check items are set for each classification item separately for important evaluation contents and minor evaluation contents. Since the cleaning work is monitored according to the check items and the cleaning quality is calculated, the cleaning quality of the facility provided with the cleaning service can be improved, and thus the facility can be kept hygienic.

  In addition, according to the cleaning management system 100 of the present embodiment, the customer can provide the customer with the cleaning quality calculated in consideration of various circumstances on the customer side. Accurately grasp.

  While the embodiments of the present invention have been described above, various modifications and changes can be made to the embodiments of the present invention without departing from the spirit of the present invention. For example, in this embodiment, there are six classification items of cleaning plan F1, cleaning work F2, education / training F3, inspection F4, complaint handling F5, and communication F6, and quality evaluation is performed for each of the six classification items. However, the present invention is not limited to this, and it is a matter of course that one or a plurality of classification items that are the same as or different from the present embodiment may be provided, and quality evaluation may be performed for each classification item. is there.

  Further, in the check list L1 of the present embodiment, the evaluation contents are classified into two stages, important and minor. However, the importance may be further subdivided and evaluated by classifying into three or more stages. It is. In this case, the item-specific evaluation table L3 is not a two-dimensional combination table but a three-dimensional or higher combination table.

  Furthermore, the comprehensive evaluation of the present embodiment has adopted a method of adding the quality evaluation value in the item-by-item evaluation and evaluating from the total value, but other methods, for example, not a simple total value, You may make it evaluate from the total value which considered every weight.

It is a schematic structure figure of a cleaning management system concerning an embodiment of the invention. It is a figure explaining the mechanism of the quality control in the cleaning management system concerning an embodiment of the invention. It is a figure explaining an example of the check list in the cleaning management system concerning an embodiment of the invention. It is a figure explaining the work daily report in the cleaning management system concerning an embodiment of the invention. It is a figure explaining the quality evaluation value in the cleaning management system concerning an embodiment of the invention. It is a figure explaining the item-by-item evaluation table and the comprehensive evaluation table in the cleaning management system according to the embodiment of the present invention. It is a quality evaluation display screen in the cleaning management system concerning an embodiment of the invention. It is a figure explaining the structure of the cleaning plan DB of the cleaning management system which concerns on embodiment of this invention. It is a figure explaining the structure of the cleaning work table of implementation DB of the cleaning management system which concerns on embodiment of this invention. It is a figure explaining the structure of evaluation DB of the cleaning management system which concerns on embodiment of this invention. It is a detailed information display screen of quality evaluation in the cleaning management system concerning an embodiment of the invention. It is a flowchart explaining the operation | movement which calculates a comprehensive evaluation value in the cleaning management system which concerns on embodiment of this invention. It is a figure explaining the operation | movement which produces data from plan DB to implementation DB regarding the cleaning work in the cleaning management system which concerns on embodiment of this invention. It is a figure explaining the operation | movement which produces data from plan DB to implementation DB regarding the education and training in the cleaning management system which concerns on embodiment of this invention. It is a figure explaining the operation | movement which produces data from plan DB to implementation DB regarding the inspection in the cleaning management system which concerns on embodiment of this invention. It is a figure explaining the operation | movement which produces data from plan DB to implementation DB regarding the communication in the cleaning management system which concerns on embodiment of this invention. It is a screen which displays cleaning plan data in the cleaning management system concerning an embodiment of the invention. It is a cleaning work information list screen in the cleaning management system concerning an embodiment of the invention. It is a complaint data input screen in the cleaning management system concerning an embodiment of the invention. It is a figure explaining the operation | movement regarding the claim response in the cleaning management system which concerns on embodiment of this invention. It is a complaint corresponding | compatible input screen in the cleaning management system which concerns on embodiment of this invention.

Explanation of symbols

1 Cleaning Company 2 Customer (Hospital Welfare Facility)
3 Computer Network 10 Cleaning Management Device 11 Control Unit 12 Master DB
13 Cleaning plan DB
14 Checklist DB (an example of deduction information storage means)
15 Implementation DB
16 evaluation matrix DB (an example of quality evaluation information storage means)
17 Evaluation DB (an example of weighting information storage means)
20 User terminal 50 Database group 151 Cleaning work table 152 Education / training table 153 Inspection table 154 Claim table 155 Communication table

Claims (19)

It is possible to communicate with each other via a user network and a computer network used by a customer requesting a cleaning work, and managing cleaning information related to the cleaning work of the customer from the planning stage to the implementation and quality evaluation stage, and to the customer A cleaning management device for providing the cleaning information,
For each category classified into at least two or more according to the importance of the evaluation content, deduction information storage means for storing deficiencies in implementation in the cleaning work in association with deduction values,
Quality evaluation information storage means for storing a combination of deduction value totals in each category in association with a quality evaluation value;
Weighting information storage means for storing a weighting value for correcting the total deduction value in each category for each customer;
Plan information registration means for registering the plan information regarding the cleaning work including at least the implementation time and the implementation content;
Implementation information registration means for registering implementation information of the cleaning work carried out in accordance with the registered plan information;
Deduction value calculation means for calculating a deduction value for each category from the execution information based on deduction information stored in the deduction information storage means;
Deduction value correction means for correcting the total of the deduction values calculated for each of the categories in a predetermined period based on the weighting information stored in the weighting information storage means;
An evaluation calculation means for obtaining the quality evaluation value corresponding to the combination of the corrected deduction values for each category from the quality evaluation information storage means;
Quality evaluation display means for displaying the quality evaluation value acquired by the evaluation calculation means on the user terminal;
A cleaning management device comprising: The cleaning information related to the cleaning work is classified into a plurality of management items and managed for each management item,
Comprehensive evaluation information storage means for storing a calculated value calculated by a predetermined calculation from the quality evaluation value calculated in each management item in association with a comprehensive evaluation value;
Comprehensive evaluation calculating means for calculating the calculated value and acquiring the comprehensive evaluation value corresponding to the calculated value from the comprehensive evaluation information storage means;
Comprehensive evaluation display means for displaying the comprehensive evaluation value acquired by the comprehensive evaluation calculation means on the user terminal;
The cleaning management apparatus according to claim 1, further comprising:   The plurality of management items include items related to cleaning work, cleaning plans related to the cleaning work, education and training for cleaning workers, periodic inspections, complaints from the customer, and items related to communication with the customer. The cleaning management device according to claim 2, wherein at least one of the cleaning management devices is included.   In the items related to the cleaning work, the plan information is managed for each customer and each work place, and the execution information manages finishing quality information for each work item for each customer, each work place, and each execution date. The cleaning management apparatus according to claim 3, wherein the cleaning management apparatus is provided. The deduction point calculation means includes
Execution deduction calculation means for calculating the deduction point from the contents of the execution information registered at the time when the execution information was registered;
Monitoring deduction calculation that monitors the execution information at a predetermined interval and calculates the deduction point value based on a time lag between a registration date of the execution information and an execution date on which the cleaning work should be performed. Means,
The cleaning management device according to any one of claims 1 to 4, wherein the cleaning management device is provided.   The deficient items are classified into two categories of important evaluation items and minor evaluation items, and the quality evaluation information stored in the quality evaluation information storage means is deducted from the important evaluation items and minor evaluation items. 6. The cleaning management apparatus according to claim 1, wherein the quality evaluation value is calculated by a combination of the total values. While managing the cleaning information related to the customer's cleaning work from the planning stage to the implementation and quality evaluation stage by the cleaning management device that can communicate with each other via the user terminal and the computer network used by the customer requesting the cleaning work, A cleaning management method for providing the cleaning information to the customer,
For each category classified into at least two categories according to the importance of evaluation contents, deduction information storage means for storing deficient items in implementation in the cleaning work in association with deduction values, and deductions in each category Quality evaluation information storage means for storing a combination of value sums in association with quality evaluation values; weighting information storage means for storing weighting values for correcting the deduction points in each category for each customer; The cleaning management device comprising:
A plan information registration step for registering plan information regarding the cleaning work including at least an implementation time and an implementation content in the first storage unit;
An implementation information registration step of registering in the second storage unit the implementation information of the cleaning work performed in accordance with the plan information registered in the first storage unit;
A deduction value calculating step for calculating a deduction value for each category based on the deduction information stored in the deduction information storage means;
A deduction value correction step of correcting the total of the deduction values calculated for each of the categories in a predetermined period based on the weighting information stored in the weighting information storage means;
An evaluation calculating step of acquiring the quality evaluation value corresponding to the combination of the corrected deduction values for each category from the quality evaluation information storage unit;
A quality evaluation display step for displaying the quality evaluation value acquired in the evaluation calculation step on the user terminal;
The cleaning management method characterized by performing. The cleaning information related to the cleaning work is classified into a plurality of management items and managed for each management item,
The cleaning management device has comprehensive evaluation information storage means for storing a calculated value calculated by a predetermined calculation from the quality evaluation value calculated in each management item in association with a comprehensive evaluation value,
A comprehensive evaluation calculating step of calculating the calculated value and acquiring the comprehensive evaluation value corresponding to the calculated value from the comprehensive evaluation information storage unit;
A comprehensive evaluation display step for displaying the comprehensive evaluation value acquired in the comprehensive evaluation calculation step on the user terminal;
The cleaning management method according to claim 7, wherein:   The plurality of management items include items related to cleaning work, cleaning plans related to the cleaning work, education and training for cleaning workers, periodic inspections, complaints from the customer, and items related to communication with the customer. The cleaning management method according to claim 8, comprising at least one of the above.   In the items related to the cleaning work, the plan information is managed for each customer and each work place, and the execution information manages finishing quality information for each work item for each customer, each work place, and each execution date. The cleaning management method according to claim 9, wherein the cleaning management method is performed. The deduction point calculation step includes
An implementation deduction point calculating step for calculating the deduction point from the content of the implementation information registered at the time when the implementation information was registered;
Monitoring deduction calculation that monitors the execution information at a predetermined interval and calculates the deduction point value based on a time lag between a registration date of the execution information and an execution date on which the cleaning work should be performed. Steps,
The cleaning management method according to claim 7, wherein the cleaning management method is provided.   The deficient items are classified into two categories of important evaluation items and minor evaluation items, and the quality evaluation information stored in the quality evaluation information storage means is deducted from the important evaluation items and minor evaluation items. The cleaning management method according to claim 7, wherein the quality evaluation value is calculated by a combination of the total values. While managing the cleaning information related to the customer's cleaning work from the planning stage to the implementation and quality evaluation stage by the cleaning management device that can communicate with each other via the user terminal and the computer network used by the customer requesting the cleaning work, A cleaning management program for providing the cleaning information to the customer,
For each category classified into at least two categories according to the importance of evaluation contents, deduction information storage means for storing deficient items in implementation in the cleaning work in association with deduction values, and deductions in each category Quality evaluation information storage means for storing a combination of value sums in association with quality evaluation values; weighting information storage means for storing weighting values for correcting the deduction points in each category for each customer; The cleaning management device comprising:
A plan information registration step for registering plan information regarding the cleaning work including at least an implementation time and an implementation content in the first storage unit;
An implementation information registration step of registering in the second storage unit the implementation information of the cleaning work performed in accordance with the plan information registered in the first storage unit;
A deduction value calculating step for calculating a deduction value for each category based on the deduction information stored in the deduction information storage means;
A deduction value correction step of correcting the total of the deduction values calculated for each category in a predetermined period based on the weighting information stored in the weighting information storage means;
An evaluation calculating step of acquiring the quality evaluation value corresponding to the combination of the corrected deduction values for each category from the quality evaluation information storage unit;
A quality evaluation display step for displaying the quality evaluation value acquired in the evaluation calculation step on the user terminal;
Cleaning management program characterized by causing The cleaning information related to the cleaning work is classified into a plurality of management items and managed for each management item,
The cleaning management device has comprehensive evaluation information storage means for storing a calculated value calculated by a predetermined calculation from the quality evaluation value calculated in each management item in association with a comprehensive evaluation value,
A comprehensive evaluation calculating step of calculating the calculated value and acquiring the comprehensive evaluation value corresponding to the calculated value from the comprehensive evaluation information storage unit;
A comprehensive evaluation display step for displaying the comprehensive evaluation value acquired in the comprehensive evaluation calculation step on the user terminal;
The cleaning management program according to claim 13, wherein the cleaning management device is executed.   The plurality of management items include items related to cleaning work, cleaning plans related to the cleaning work, education and training for cleaning workers, periodic inspections, complaints from the customer, and items related to communication with the customer. The cleaning management program according to claim 14, wherein at least one of them is included.   In the items related to the cleaning work, the plan information is managed for each customer and each work place, and the execution information manages finishing quality information for each work item for each customer, each work place, and each execution date. The cleaning management program according to claim 15, wherein the cleaning management program is provided. The deduction point calculation step includes
An implementation deduction point calculating step for calculating the deduction point from the content of the implementation information registered at the time when the implementation information was registered;
Monitoring deduction calculation that monitors the execution information at a predetermined interval and calculates the deduction point value based on a time lag between a registration date of the execution information and an execution date on which the cleaning work should be performed. Steps,
The cleaning management program according to claim 13, comprising:   The deficient items are classified into two categories of important evaluation items and minor evaluation items, and the quality evaluation information stored in the quality evaluation information storage means is deducted from the important evaluation items and minor evaluation items. The cleaning management program according to any one of claims 13 to 17, wherein the quality evaluation value is calculated by a combination of the total values. 19. A cleaning management program recording medium in which the cleaning management program according to claim 13 is recorded.

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