JP2005028066A - Remote cleaning management system - Google Patents

Remote cleaning management system Download PDF

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JP2005028066A
JP2005028066A JP2003292611A JP2003292611A JP2005028066A JP 2005028066 A JP2005028066 A JP 2005028066A JP 2003292611 A JP2003292611 A JP 2003292611A JP 2003292611 A JP2003292611 A JP 2003292611A JP 2005028066 A JP2005028066 A JP 2005028066A
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headquarters
remote
management system
store
laundry
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Akinori Kikuta
Takeya Kikuta
Masao Kumagai
征男 熊谷
健也 菊田
明紀 菊田
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Kikuta Sogo Kikaku:Kk
株式会社キクタ総合企画
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Abstract

PROBLEM TO BE SOLVED: To quickly and appropriately respond to trouble occurring in various places in unattended coin-operated laundries from a headquarters.
SOLUTION: The unattended laundries and the headquarters are connected by using a public telephone line for remote monitoring and operation. Video-phones, robot cameras, washing and drying machines and the like are arranged in the laundries and connected to a multi-controller. The laundry has a pushbutton switch to be pressed by a user to contact the headquarters. The headquarters can make an appropriate response while watching the video-phone of the headquarters. The remote management, remote monitoring, remote operation system allows even laundry owners to watch through cellular phone communication.
COPYRIGHT: (C)2005,JPO&NCIPI

Description

発明の詳細な説明 Detailed Description of the Invention

産業上の利用分野 BACKGROUND OF THE

この発明は、ランドリー管理システムに関するものである。 The present invention relates to laundry management system.

従来、コインランドリー店では基本的に無人で運用できるように洗濯機や乾燥機や洗剤投入機や洗剤販売機や両替機や電話が設置されていた。 Conventional, basically the washing machine so that it can be operated in the unmanned and dryer and detergent dispenser machine and a detergent vending machines and currency exchange machines and telephone had been installed in the coin-operated laundry shop.

発明が解決しようとする課題 Problems that the Invention is to Solve

無人店舗であるコインランドリー店において生じる硬貨を投入したのに洗濯機が動作しないと言ったトラブルや機械の使用方法がわからないといった問い合わせが多数ありこれを電話でコインランドリーのオーナーが状況がわからないまま対応していた。 Supports remain unattended store in which to was charged with coins occurring in the coin-operated laundry shop washing machine does not work and said trouble and there inquiries are many, such as machine how to use do not know of a launderette this with phone owners do not know the situation It was.

発明が解決するための手段 Means for invention solves

W−CDMA方式の携帯電話FOMAとは3G−324Mモードで、従来のテレビ電話とはH. The W-CDMA system of mobile phone FOMA in 3G-324M mode, the conventional TV telephone H. 320モードで対応可能なデュアルモードテレビ電話を店舗に配置し、更に電話で使用されるDTMF信号を使用してロボットカメラや洗濯機乾燥機を遠隔制御するマルチコントローラーを接続する。 Place a compatible dual-mode video phone 320 mode to a store, to connect the multi-controller for remotely controlling a robot camera and Washer using DTMF signals used further in the phone.
このマルチコントローラは携帯電話のボタン確認音でも良好に動作し、ロボットカメラをパン・ズーム・チルト等の遠隔制御を行い、パラレルコネクタ出力により洗濯機乾燥機等を遠隔制御し、赤外線信号により接続したテレビのリモコン動作の遠隔制御を行う。 The multi-controller also works well on a mobile phone keypad sound, the robot camera performs remote control such as panning, zooming, tilting, a washer drier or the like to a remote control by parallel connector outputs, are connected by an infrared signal perform remote control of the TV remote control operations.
ロボットカメラとマルチコントローラとはカスケードケーブルで接続しシリアル信号によってロボットカメラを制御する。 The robot camera and multi-controller for controlling the robot camera by a serial signal is connected in a cascade cable.
ロボットカメラはパン340度チルト90度ズーム16倍であり16M先の物体が1M先に有るように見える性能を有する。 Robot camera has the capability of a 340 ° tilt 90 degrees Zoom 16x pan object 16M destination looks like there in 1M destination.
本部からは店舗と同一なデュアルモードテレビ電話を配置し遠隔監視と遠隔操作を行うが、外出した場合外出先から携帯電話FOMAを使って遠隔監視と遠隔操作を可能とする。 From the headquarters perform remote monitoring and remote control to place the same dual-mode TV phone and the shop, but to allow remote monitoring and remote control using a mobile phone FOMA from the case go you go out.
店舗側には押しボタンスイッチを操作する事により自動的に本部にテレビ電話が接続するようなスイッチとリレー回路をデュアルモードテレビ電話に組み込む。 The store side incorporate a switch and relay circuit, such as automatically TV phone to headquarters by operating a push-button switch is connected to a dual mode TV phone.
更に店舗側のデュアルモードテレビ電話にはコンデンサマイクの出力を音声入力に接続し、スピーカーの入力にはデュアルモードテレビ電話の音声出力を接続する。 In addition to the dual-mode TV phone of the store side to connect the output of the condenser microphone to the audio input, the input of the speaker is connected to the audio output of the dual-mode TV phone.
使用する回線はISDN(INSネット64)とFOMA網を使用する。 Line you want to use is to use the FOMA network and ISDN (INS net 64).

作用 Action

上記のように設定し使用する事により、本発明のクリーニング遠隔管理システムは無人のコインランドリー店に設置したロボットカメラに対して本部側に設置したテレビ電話から店舗側のデュアルモードテレビ電話に接続したマルチコントローラにより画像による遠隔監視行う事ができる。 By using the set as described above, cleaning remote management system of the present invention was connected to a dual-mode TV phone of the store from the television telephone installed in the head office to the robot camera that was installed in the unmanned coin laundry shop multi it is possible to perform remote monitoring of the image by the controller.
更にコインランドリー利用者が困った場合押しボタンスイッチを押して本部に連絡し、本部では本部側のテレビ電話から現場の状況を画像で確認しながら適切な対応する事ができる。 In addition to contact headquarters by pressing the push button switch when the launderette user is in trouble, it is possible to appropriate the corresponding while checking the situation on the ground in the image from the headquarters side of the TV phone in the headquarters.
クリーニング機器の故障の場合はマルチコントローラから出力されるオープンコレクタ信号を使って故障のクリーニング機器の代替機を遠隔地から使用可能とさせる事ができる。 For cleaning equipment failure can be available an alternative machine cleaning equipment failure using open collector signal output from the multi-controller remotely.
店舗側のデュアルモードテレビ電話はW−CDMA方式の携帯電話FOMAとは3G−324Mモードで通信できるためにコインランドリーオーナーが携帯電話FOMAを使い自分の店をいつでも見る事ができる。 Store side dual-mode TV phone can be seen his shop coin laundry owner to use a mobile phone FOMA in order to be able to communicate with 3G-324M mode and mobile phone FOMA of the W-CDMA system at any time.

第1の実施例としてクリーニング遠隔管理システムをコインランドリー店に適用した事例について図1を参照して説明する。 Referring to FIG. 1 will be described examples of applying the cleaning remote management system coin laundry store a first embodiment.
店舗側にはロボットカメラ1が店舖天井面に取り付けられていて、この映像線2と制御信号線3がマルチコントローラ4に接続され、マルチコントローラ4はデュアルモードテレビ電話5と接続され、デュアルモードテレビ電話5はDSU6経由でISDN回線7に接続されている。 The store side have the robot camera 1 is attached to Mise舖 ceiling surface, the image line 2 and the control signal line 3 is connected to the multi-controller 4, the multi-controller 4 is connected to the dual-mode videophone 5, dual mode television phone 5 is connected to an ISDN line 7 via DSU6.
更にマルチコントローラ には店舗側の音声を取るためにコンデンサマイク8が接続され、クリーニング機器乾燥機9に内蔵されたシーケンサ10に対して制御信号線11により接続されている。 More multicontroller is connected condenser microphone 8 to take the voice of the store side, is connected by a control signal line 11 to the sequencer 10 which is built into the cleaning device dryer 9.
ロボットカメラ1の映像とコンデンサマイク8の音声は音声映像分配器12によりデュアルモードテレビ電話5とハードディスクレコーダー13に分配され,デュアルモードテレビ電話5経由で接続時に本部に画像が送られ、店舖の画像が常時ハードディスクレコーダー13に記録される。 Voice of the robot camera 1 video and condenser microphone 8 is distributed to the dual-mode videophone 5 and the hard disk recorder 13 by the audio video distributor 12, the image is sent to the headquarters when connecting via the dual-mode videophone 5, image Mise舖There are recorded on the hard disk recorder 13 at all times.
デュアルモードテレビ電話5にはリレー回路を経て店舖に設けられた本部呼出押しボタンスイッチ14が接続されている。 Button switch 14 press headquarters calls provided to the store 舖 through the relay circuit to the dual-mode TV phone 5 is connected.
本部のテレビ電話15で任意の時間に店舗を見る事も可能であるがこの本部呼出押しボタンスイッチ14を店舗側で困ったお客様が押せば本部では自動的に立ち上がったテレビ電話15の画像を確認して即時に対応する事ができる。 But at any time in the TV phone 15 of the headquarters is also possible to see the store confirm the image of the videophone 15 customers that rises automatically at headquarters pressing Troubleshooting the button switch 14 Press this headquarters call at the store side it is possible to cope with the immediate and.
このロボットカメラ1は左右340度上下100度旋回し1倍から16倍までズーム可能なために本部側のテレビ電話15からDTMF音により店舗側のデュアルモードテレビ電話5に接続しマルチコントローラ4によりDTMF音をロボットカメラ制御信号に変換してロボットカメラ1を操作する。 DTMF by the multi-controller 4 connected to the dual-mode TV phone 5 of the shop side by the robot camera 1 DTMF tones from TV phone 15 of the headquarters side in order that can zoom up to 16 times from the 1-fold and turning left and right 340 degrees up and down 100 degrees It converts the sound to a robot camera control signal to operate the robot camera 1.
店舗の大型テレビ16にはIRリモコン17が設置されていてマルチコントローラ4に接続されている。 The large television 16 of the stores are connected to the multi-controller 4 have been installed IR remote control 17.
本部から大型テレビ16の入力を切り換え有線放送から本部映像を映す事もできる。 It is also possible to project the headquarters video from the wired broadcasting switch the input of large TV 16 from headquarters.
更にマルチコントローラ5からシーケンサ10が制御信号を受け取るとシーケンサ10から予め決められた乾燥機9、或いは洗濯機18、洗剤販売機19に対して他の洗濯機20、他の乾燥機21が故障した場合代替え機として遠隔操作で起動するようにシーケンサ10が信号を出して1回だけ使用可能にする。 Further, when the sequencer 10 from the multi-controller 5 receives the control signal dryer 9 predetermined from the sequencer 10 or the washer 18, and the other washer 20 against the detergent dispenser 19, the other dryer 21 has failed the sequencer 10 to start a remote operation is available only once out a signal as if alternative machine.
最後にシーケンサ10はトラブルに会ったお客様に洗剤販売機19から洗剤1個を出すように信号を出す。 Finally, the sequencer 10 issues a signal to issue one detergent from the detergent vending machine 19 to customers who met in trouble.
これらの障害発生状況にたいするやり取りを本部からテレビ電話15を使い説明し、その説明する様子は店舗の大型テレビ16に映し出される。 The exchange against these failure situation described use the videophone 15 from headquarters, manner in which the description is displayed on the large television 16 of the store.
又外出時には第3世代携帯電話FOMA22により店舗側のデュアルモードテレビ電話5に接続して遠隔監視と遠隔操作が可能である。 Also at the time of going out it is capable of remote monitoring and remote control connected to the dual-mode TV phone 5 of the shop side by the third-generation mobile phone FOMA22.
DTMF音がでる機種であれば本部側のテレビ電話15と全く同様な操作が可能である。 Exactly the same operation as the head office of the TV phone 15 if the models DTMF tone comes out is possible.
第2の実施例としてクリーニング遠隔管理システムをコインランドリー店側で操作する事例について図2を参照して説明する。 For instance operating the cleaning remote management system with coin laundry store side as a second embodiment will be described with reference to FIG.
基本的に図1の構成に加えDTMF音を発生させるトーンダイアラー23をマルチコントローラ4に接続する。 Connecting basically tone dialer 23 for generating the DTMF tones in addition to the configuration of FIG. 1 in a multi-controller 4.
この事によって本部からカメラの位置を変更された時でも店舗側で記録したい位置、倍率に設定する事ができる。 Position you want to record at the store side even when that has changed the position of the camera from the headquarters by this thing, can be set to the magnification.

発明の効果 Effect of the invention

以上説明したように、本発明のクリーニング遠隔管理システムを使用することによりコインランドリー店の機器に関して利用者が困った時に押しボタンスイッチを押す事により本部に問い合わせる事が出来、その時には本部側はその画像を瞬時に確認できるために現場の状況に応じて対応する事が可能となる。 As described above, by using a cleaning remote management system of the present invention can be queried to headquarters by pressing the push button switch when the user is in trouble with respect to coin laundry shop equipment, headquarters side at that time is the image the it is possible to correspond depending on the site situation in order to be able to check instantly.
その時、本部側では店舖の状況を16倍まで拡大したり、左右170度、上下90度首を振るロボットカメラを遠隔操作しながら画像で確認し、音声で回答する事が出来、必要なときは店舗に設置してある大型テレビに本部側の対応している人物の画像を映す事もできるために具体的な操作はパネルを使って教える事も出来る。 At that time, or to expand the situation of Mise舖 up to 16 times in the head office side, left and right 170 degrees, the robot camera shake up and down 90 Dokubi check the image while remote control, be able to answer in the voice, when necessary specific operation in order to be able to also be project the image of a person that supports the headquarters side to the large television you have installed in a store can also be taught using the panel.
このようにして原因が機器の故障であることが判り、そのランドリー機器が復旧出来ないときに代替機を遠隔操作で使用可能とする。 In this way, because it can be seen that a failure of the equipment, the laundry machine is available remotely alternative machine when not be restored.
さらにおわびとして洗剤販売機から洗剤1個プレゼントする。 In addition to one gift detergent from the detergent vending machine as it apologizes.
通常は本部から各店舖の運営状況、稼働状況を確認するために一定間隔で日常業務として遠隔監視を行う。 Operation status of the normal from the headquarters each store 舖, perform remote monitoring as day-to-day operations at regular intervals in order to verify the operational status.
このようにして多店舖展開しているコインランドリー店のクリーニング遠隔管理を可能とした。 In this way, it allowed the cleaning remote management of multi-store 舖 coin laundry shop you are deploying.
この発明はコインランドリーを中心としたクリーニング業界を事例として説明したが遠隔地にて多店舗展開を行う業種全てに適用される事は言うまでもない。 The present invention it is needless to say that has been described the cleaning industry with a focus on coin laundry as the case is applicable to all industries to perform a multi-store deployment in remote locations.

クリーニング遠隔管理システムを本部とコインランドリー店に適用した接続図 Connection diagram of applying the cleaning remote management system in headquarters and coin laundry shop クリーニング遠隔管理システムを適用し、かつ店舗側でも操作可能な構成とした接続図 Applying the cleaning remote management system, and connection diagram and operation configurable in the store

符号の説明 DESCRIPTION OF SYMBOLS

1 ロボットカメラ2 映像線3 制御信号線4 マルチコントローラ5 デュアルモードテレビ電話6 DSU(デジタルサービスユニット) 1 robot camera 2 video line 3 control signal line 4 multicontroller 5 dual mode video telephone 6 DSU (Digital Service Unit)
7 ISDN回線8 コンデンサマイク9 乾燥機10 シーケンサ11 制御信号線12 音声映像分配器13 ハードディスクレコーダー14 押しボタンスイッチ15 テレビ電話16 大型テレビ17 IRリモコン18 洗濯機19 洗剤販売機20 他の洗濯機21 他の乾燥機22 第3世代携帯FOMA 7 ISDN line 8 condenser microphone 9 dryer 10 sequencer 11 control signal line 12 audiovisual distributor 13 digital video recorder 14 push button switch 15 videophone 16 large TV 17 IR remote control 18 washing machine 19 detergent dispenser 20 other washer 21 other dryer 22 third-generation mobile phone FOMA of
23 トーンダイアラー 23 tone dialer

Claims (3)

  1. 洗濯機等を利用者が使用するコインランドリー店において操作不明時、故障トラブル時に遠隔地にある本部からテレビ電話及びIPテレビ電話のDTMF音を使い制御出力信号に変換してランドリー代替機を遠隔操作により使用可能にすることを特徴とするクリーニング遠隔管理システム。 During the operation unknown in the coin-operated laundry shop user the washing machine or the like is used, due to a failure trouble when the remote control and laundry alternative machine from headquarters in a remote location and converted into a control output signal using a DTMF tone of the TV phone and IP videophone to cleaning remote management system, characterized in that to enable.
  2. 請求項1において利用者が使用方法等で困った場合、店舗に設置している押しボタンスイッチを押す事によりコインランドリー本部と会話が出来、かつ本部側からロボットカメラを遠隔操作して利用者の実際の状況を確認できる事を特徴とするクリーニング遠隔管理システム。 If the user in claim 1, in trouble with the use method and the like, can launderette headquarters and the conversation by pressing the push-button switch that is installed in a store, and the actual user to remotely control the robot camera from the head office cleaning remote management system, characterized in that it can check the situation.
  3. 請求項1において任意の時間、任意の場所からW−CDMA方式、CDMA2000方式等のテレビ電話対応第3世代携帯電話を用いて店舗の現在の状況を遠隔監視可能とし、場合によっては遠隔操作も行う事ができる事を特徴とするクリーニング遠隔管理システム。 Any time in claim 1, W-CDMA system from any location, the current status of the store using a videophone corresponding 3G mobile phones, such as CDMA2000 systems to enable remote monitoring, carried out also remotely in some cases cleaning remote management system, characterized in that it is thing.
JP2003292611A 2003-07-08 2003-07-08 Remote cleaning management system Pending JP2005028066A (en)

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