JP2005025608A - Method for providing option service in cleaning service - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a cleaning service of good quality for processing, in occurrence of a flaw in a cleaning object during cleaning, an option process for correcting the fault in real time. <P>SOLUTION: This method comprises the step of reporting, in the occurrence of the fault in the cleaning object, fault generation information 11 to a customer through the Internet Ni, and instructing the treatment of the fault by the customer according to this. This step is realized by a server 8. When the customer transmits information C1 for instructing the treatment of the flaw, a process (s) is performed according to this, and the information C1 is transmitted from a network corresponding portable telephone 15 of the customer and received by a Web site managed by a cleaning agent. The process (s) is for correcting the flaw. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
[Field of the Invention]
The present invention relates to a method of additionally providing an optional service in a timely manner during a cleaning process in a cleaning service for cleaning clothes or the like.
[0002]
[Prior art and problems to be solved by the invention]
Conventionally, cleaning services for performing maintenance such as washing on clothes have been widely provided, and various cleaning services for improving customer convenience have been proposed (for example, Patent Documents 1 to 5). 3).
In the conventional cleaning service, once a customer's clothing is outsourced to a cleaning company, the clothing is returned to the customer after a predetermined series of cleaning steps are completely completed. In other words, in the conventional cleaning service, the clothes are not returned to the customer unless a predetermined cleaning process is performed in a so-called batch process.
[0003]
By the way, in the cleaning service, when the clothing contains certain types of fibers and is dyed with certain types of dyes, problems such as color bleeding and fabric fraying may occur during the cleaning process. is there. It is natural that the cleaning service provider should provide a cleaning service carefully so that such wrinkles do not occur, but it is not possible to prevent any wrinkles from occurring on any fabric or clothing using any dye. Nearly impossible.
[0004]
For this reason, in the conventional cleaning service, it has been strongly recognized by both customers and cleaning companies that such wrinkles are generally caused by force majeure. Of course, such wrinkles are limited to minor ones, but the disadvantage caused by such wrinkles has been borne by the customer as the aging of the clothing.
However, there is a problem that if a color blur or the like occurs even if it is slight and this is overlooked due to force majeure, improvement of the cleaning service is not expected in the future.
[0005]
[Patent Document 1]
JP2002-245158
[Patent Document 2]
JP2002-32676
[Patent Document 1]
JP 2002-73800 A
[0006]
The present invention has been made based on such a background, and when the above-described wrinkle occurs during the cleaning process, an optional process for removing and correcting the wrinkle is processed in real time to improve the quality. In order to provide a cleaning service, an optional service providing method in the cleaning service is provided.
[0007]
[Means for Solving the Problems]
In order to achieve the above-described object, the optional service providing method in the cleaning service according to the present application is such that the wrinkle notification means uses the wrinkle generated on the cleaning object being cleaned as wrinkle generation information by the customer via the communication network. A first step for delivering to the communication means and urging the customer communication means to transmit the bag processing information relating to the processing of the bag; and the bag processing information receiving means transmits the bag processing information transmitted by the customer communication means to the communication network. And a second step of receiving via the second step.
The wrinkle notification means may be configured by an electronic mail system. Further, the wrinkle processing information receiving means may be configured by a website operated by a cleaning company that can be accessed by the customer communication means.
[0008]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, the present invention will be described in detail based on preferred embodiments with appropriate reference to the drawings.
[0009]
FIG. 1 is a schematic diagram for explaining an option service providing method in a cleaning service according to an embodiment of the present invention. FIG. 2 is a block diagram showing the configuration of the network and control system shown in FIG. Further, FIG. 3 is a flowchart showing a procedure of an optional service providing method in the cleaning service.
[0010]
When the customer desires to receive the cleaning service for the cleaning target object 1 such as clothing, the customer brings the cleaning target object 1 to the store 2 of the cleaning company. In the storefront 2, the commission of the cleaning object 1 is accepted (step S1). Specifically, a reception computer 3 is installed in the storefront 2, and customer information described later, property information related to the cleaning object 1, and the like are input to the reception computer 3. The reception computer 3 is connected to a server 8 described later, and the customer information and the like are stored in a database 9 (see FIG. 2) provided in the server 8.
[0011]
A tag issuing device 5 is connected to the reception computer 3, and the reception computer 3 determines a property number specific to the cleaning object 1 and the property number is printed via the tag generation device 5. Tag 4 is issued. The tag 4 printed with this property number is attached to the cleaning object 1. The customer recognizes the property number corresponding to the cleaning object 1.
[0012]
Next, the cleaning object 1 specified by the property number is transferred to the cleaning factory 6, and a predetermined standard cleaning process is sequentially performed from the process 1 (step S2). Each step is performed by a predetermined cleaning means. As the cleaning means, typically, for example, a conventionally used dry cleaning apparatus or the like can be employed. The progress of each process is monitored by, for example, the CCD camera 7. The CCD camera 7 takes an image of the appearance of the cleaning object 1 in each process, and detects the occurrence of wrinkles on the appearance. That is, depending on the type of fabric of the cleaning object 1 and the type of dye used, the dyed portion may be blurred during cleaning or the sewn portion of the fabric may be frayed. . When such a wrinkle occurs, the CCD camera 7 detects the wrinkle.
[0013]
The cleaning factory 6 includes a process management computer 10 and the server 8. The process management computer 10 controls the operation of the cleaning means. Each CCD camera 7 is connected to a process management computer 10, and an image photographed by each CCD camera 7 is transmitted to the process management computer 10 as digital image data corresponding to the progress of each process. The process management computer 10 performs digital processing (image processing) on the received image data, and determines whether wrinkles are generated on the cleaning object 1. This image processing will be described in detail later.
[0014]
If wrinkles such as color bleeding occur on the cleaning object 1, the progress of the cleaning process is temporarily interrupted. If the process management computer 10 determines that the soot has occurred, it outputs a soot generation signal 11 (soot generation information), and this soot generation signal 11 is transmitted to the server 8 (step S3). . When the server 8 receives the wrinkle generation signal 11, the server 8 searches for the customer based on the property number and indicates that the wrinkle has occurred for the customer, for example, a mobile phone 15 (network The corresponding mobile phone is notified (step S4). The means for notifying the customer will be described in detail later.
[0015]
The customer recognizes that wrinkles have occurred in the cleaning object 1 by the notification. Then, the customer further determines the processing for this wrinkle (step S5), and when it is desired to correct or remove the wrinkle, sends information C1 (wheat processing information) to that effect to the cleaning company. In addition, when it is not desired to correct or remove the soot, information C2 is sent as a response to the cleaning company. The server 8 provides a website (saddle processing information receiving means) operated by the cleaning company. Specifically, the information C1 or the information C2 is transmitted to the website. The means for transmitting the information C1 and C2 and the means for providing the website will be described in detail later.
[0016]
When the website receives the information C2 (that is, information indicating that correction or removal is not desired), the server 8 sends a continuation instruction signal to the process management computer 10 to continue the cleaning process once suspended. 12 is transmitted (step 6). The means for transmitting the continuation instruction signal 12 will be described in detail later. Thereby, each scheduled cleaning process is sequentially performed on the cleaning object 1.
On the other hand, when the website receives the information C <b> 1 (that is, the cocoon processing information), the server 8 transmits a correction instruction signal 13 to the process management computer 10. The means for transmitting the correction instruction signal 13 will be described in detail later. Thereby, the cleaning means carries out a specially set soot processing step s (step S7). The cleaning object 1 is processed in this step s so that the generated wrinkles are processed, and then a scheduled cleaning process is sequentially performed to perform a finishing process.
[0017]
Steps S3 to S7 are processed in each step. Therefore, after the process 1 is completed, the process 2 is started (step S8), and the steps S3 to S7 are similarly performed. Thereafter, in the same manner, each process is started in sequence, the process k (step S9), the process (n-1) (step S10) are performed, and after all the cleaning processes are completed (step S11), the cleaning object 1 Is packed and shipped (step S12)
[0018]
In the present embodiment, as shown in FIG. 2, a network 14 connected by a LAN 41 is constructed around a server 8 installed in the cleaning factory 6. That is, the reception computer 3 and the process management computer 10 are connected to the server 8 via the LAN 41. The server 8 can be connected to the customer's mobile phone 15 via a communication network Ni represented by the Internet or the like.
[0019]
The reception computer 3 includes a CPU 16, a ROM 17, a RAM 18, and a LAN interface 19. The CPU 16 controls the customer information and the like based on a computer program stored in the ROM 17. The ROM 17 stores in advance a computer program necessary for controlling the customer information and the like. The RAM 18 stores temporary data generated during the operation of the CPU 16. The LAN interface 19 is an interface for connecting the reception computer 3 to the LAN 41.
[0020]
Specifically, the ROM 17 includes a customer information input program 21, a property information input program 22, and a tag issue program 23. When the customer information input program 21 and the property information input program 22 are executed by the CPU 16, customer information and property information are input from a keyboard provided in the reception computer 3. The customer information is the name, address, age, gender, and date of birth of the customer. In addition, as content of customer information, it is not limited to these, The other information which can specify the said customer may be included. Further, the property information is information related to the cleaning object 1 and is information related to the type of the cleaning object 1 (sweater, trousers, shirt, etc.), information related to color, and information related to the type of fabric. In addition, as property information, it is not limited to these, The other information which can specify the said cleaning target object 1 may be included.
[0021]
Furthermore, when the tag issue program 23 is executed by the CPU 16, a property number corresponding to the customer information and property information is generated. And CPU16 operates the tag issuing apparatus 5, and issues the tag 4 on which the said article number was printed. This tag 4 is attached to the cleaning object 1 as described above. The tag 4 remains attached until all the cleaning steps for the cleaning object 1 are completed.
[0022]
The process management computer 10 includes a CPU 24, a ROM 25, a RAM 26, and a LAN interface 27. The CPU 24 determines a predetermined cleaning process in advance based on a computer program stored in the ROM 25 and controls the processes 1 to n performed on the cleaning object 1. The ROM 25 stores in advance a computer program necessary for controlling the above steps 1 to n. The RAM 26 stores temporary data generated when the CPU 24 operates. The LAN interface 27 is an interface for connecting the process management computer 10 to the LAN 41.
[0023]
Specifically, the ROM 17 is a process 1 control program 28, a process 2 control program 29, a process k control program 30, a process n control program 31, a process s control program 32, etc. A camera control program 33 and an image processing program 34 are provided. The programs 28 to 31 for controlling the respective steps are sequentially executed by the CPU 24, and the cleaning target 1 is subjected to the respective steps in order. Each process may be provided with a transfer device or the like. In this case, after each process is completed, the cleaning object 1 is automatically transferred to the next process by a transfer device or the like. When this transport device is provided, it is preferable that the ROM 25 is provided with a transport device control program.
[0024]
In the present embodiment, as described above, a plurality of CCD cameras 7 are connected to the process management computer 10. The CCD camera 7 is disposed at the start and end points of the process 1 and at the end points of other processes, and images the appearance of the cleaning object 1. When the camera control program 33 is executed by the CPU 24, the CCD camera 7 focuses on the cleaning object 1 and obtains image data composed of digital signals. Then, the image processing program 34 is executed by the CPU 24, and the image data of the cleaning object 1 at the starting point of step 1 is compared with the subsequent image data.
[0025]
As a result of the comparison of the image data, when the outline of a certain part of the cleaning object 1 changes unclearly, that is, when the digital signal indicating the part changes, some wrinkles occur in the part. Determine that. At this time, depending on the degree of change in the digital signal, it is determined whether the wrinkle is stained or frayed. Then, when it is determined that the wrinkle is generated, the process management computer 10 outputs a detection signal to that effect by the image processing program 34. The detection signal and the image data of the cleaning object 1 are transmitted to the server 8 as the wrinkle generation signal 11. When the wrinkle generation signal 11 is output, the process management computer 10 stops the progress of the cleaning process.
[0026]
The server 8 includes a CPU 36, a ROM 37, a RAM 38, a LAN interface 39, an external communication interface 40, and a database 9. The CPU 36 controls information to be described later based on a computer program stored in the ROM 37, and the ROM 37 stores a computer program necessary for controlling these information in advance. The RAM 38 stores temporary data generated when the CPU 36 operates. The LAN interface 39 is an interface for connecting the server 8 to the LAN 41. The external communication interface 40 is an interface for enabling the CPU 36 to communicate via the Internet Ni (communication network). The database 9 stores the customer information and the like as described above.
[0027]
The ROM 37 includes a customer information storage program 43, a property information storage program 44, an e-mail program 45, a web creation program 46, and a process correction program 47.
When the customer information storage program 43 and the property information storage program 44 are executed by the CPU 36, the customer information, property information and property number are set as a set of data via the LAN interface 19, the LAN 41 and the LAN interface 39. Is written (stored).
[0028]
The e-mail program 45 controls transmission / reception of e-mail by an e-mail system via the Internet Ni. A generally provided e-mail program 45 can be adopted. Therefore, the server 8 also functions as an electronic mail server. That is, when wrinkles occur in the cleaning object 1, the customer is informed by e-mail. The e-mail is attached with image data obtained by photographing the wrinkles generated on the cleaning object 1. Thereby, the customer can know in detail the contents of the soot generated on the cleaning object 1 via the mobile phone 15.
Further, when the web creation program 46 is executed by the CPU 36, a website operated by the cleaning company is configured. This website is freely accessible by third parties via the Internet. This website can receive various information from third parties.
[0029]
In the present embodiment, the customer transmits the wrinkle processing information C1 through the network compatible mobile phone 15 or the like. This information C1 is transmitted to the server 8 via the Internet Ni, and the website receives the drought processing information C1. Specifically, the information C1 is transmitted to the side 8 via the external communication interface 40 and the LAN interface 39, and is received by the website. The same applies when the customer's mobile phone 15 transmits the information C2.
[0030]
When the process correction program 47 is executed by the CPU 36, the correction instruction signal 13 is transmitted based on the information C1. The correction instruction signal 13 is transmitted to the process management computer 10 via the LAN interface 39, the LAN 41, and the LAN interface 27. Thereby, the process management computer 10 transmits a signal for adding the process s, and the process s is performed based on this signal. By this step s, the wrinkles of the cleaning object 1 are corrected, and then the remaining steps are sequentially started.
When the customer's mobile phone 15 transmits the information C2, the step s is omitted, and the step once interrupted is continued. Thereafter, the cleaning object 1 is packed and shipped to the customer.
[0031]
The configuration of the customer's mobile phone 15 is the same as that conventionally provided, and includes a CPU 48, a ROM 49, and an external communication interface 50. The CPU 48 transmits the information C1 (C2) based on the computer program stored in the ROM 49, and the ROM 49 stores a computer program necessary for transmitting the information C1 (C2) in advance. The external communication interface 50 is an interface for enabling the CPU 48 to communicate via the Internet Ni (communication network).
[0032]
The ROM 37 has a web browsing program. The web browsing program 51 is a program necessary for accessing the website. When the web browsing program is executed by the CPU 48, the CPU 48 prompts the user to input a URL that identifies the website. Thereby, the customer can input the URL specifying the website, and the website can be browsed by inputting the URL.
The web browsing program prompts the website to input the information C1 (C2) and the property number via the mobile phone 15. The customer uses the mobile phone 15 to input the information C1 or information C2. At this time, the customer inputs the property number in order to specify his / her cleaning object 1. The information C1 or information C2 input to the mobile phone 15 is received as described above.
Of course, the communication means used by the customer may be a personal digital assistant (PDA) or a personal computer equipped with a communication function, instead of the mobile phone 15.
[0033]
As described above, in this embodiment, when the normal cleaning process steps 1 to n are sequentially progressed, if a flaw such as a color flow occurs in the cleaning object 1, this is notified to the customer, Judgment is made on the necessity of processing, and if processing is necessary, a special step s (optional step) is performed. Therefore, soot generated during cleaning can be processed in real time, and a high quality cleaning service is provided.
[0034]
In the present embodiment, the CCD camera 7 monitors the state of the cleaning object 1 in each process. However, the present invention is not limited to this, and a process in which wrinkles such as color bleeding are likely to occur. Only the case where only the CCD camera 7 is monitoring may be used. The means for monitoring wrinkles generated on the cleaning object is not limited to the CCD camera, and various known sensors can be employed. Further, in this embodiment, wrinkles generated on the cleaning object 1 are reported to the customer's mobile phone 15 as wrinkle generation information together with the image data, but the image data may be omitted from the wrinkle generation information. In addition, in this embodiment, the server 8, the reception computer 3, and the process management computer 10 are connected via a LAN, but it is needless to say that these may be connected via a communication network.
[0035]
【The invention's effect】
As described above, according to the present invention, even if wrinkles occur in the cleaning target object during cleaning, the wrinkles are notified to the customer, so the customer can detect the occurrence of wrinkles before the end of the cleaning service. And if necessary, the soot is removed or modified. Therefore, a high quality cleaning service different from the conventional one is provided.
[Brief description of the drawings]
FIG. 1 is a schematic diagram for explaining an option service providing method in a cleaning service according to an embodiment of the present invention.
FIG. 2 is a block diagram showing a configuration of a network and a control system shown in FIG.
FIG. 3 is a flowchart illustrating a procedure of an optional service providing method in a cleaning service.
[Explanation of symbols]
Ni ... Internet C1 ... Waste processing information 1 ... Cleaning object 3 ... Reception computer 7 ... CCD camera 8 ... Server 9 ... Database 10 ... Process management computer 11 ... Wrinkle generation signal 12 ... Continue instruction signal 13 ... Correction instruction signal 15 ... Mobile phone 34 ... Image processing program 45 ... E-mail program 46 ... Web creation program 47 ..Process correction program 51 ... Web browsing program

[0007]
[Means for Solving the Problems]
In order to achieve the above object, an optional service providing method in a cleaning service according to the present application includes a first step in which a process management computer manages and controls each cleaning process performed on an object to be cleaned, and a process management computer However, when the wrinkle generated on the cleaning object being cleaned is received as the wrinkle generation information, the second step of interrupting the cleaning process, and the wrinkle notification means detects the wrinkle generated on the cleaning object being cleaned. The third step of delivering the generated information to the customer communication means used by the customer via the communication network and urging the customer communication means to transmit the cocoon processing information related to the cocoon processing, and the cocoon processing information receiving means Saddle processing information sent by communication means via communication network It is characterized in that a fourth step of receiving Te.
The wrinkle notification means may be configured by an electronic mail system. Further, the wrinkle processing information receiving means may be configured by a website operated by a cleaning company that can be accessed by the customer communication means.

[0007]
[Means for Solving the Problems]
In order to achieve the above object, the optional service providing method in the cleaning service according to the present application is based on the image data of the cleaning object being cleaned by the process management computer. A first step of monitoring whether or not wrinkles occur and outputting wrinkle occurrence information; and a second step of interrupting the cleaning when the process management computer outputs the wrinkle occurrence information. And a third step in which the wrinkle notification means distributes the wrinkle occurrence information to the customer communication means used by the customer via the communication network, and prompts the customer communication means to transmit the wrinkle processing information relating to the processing of the wrinkle, The 瑕疵 processing information receiving means transmits the 瑕疵 processing information transmitted by the customer communication means to the communication network. And a fifth step in which the process management computer continues the interrupted cleaning based on the soot processing information, wherein the third step comprises the soot notifying means. The wrinkle notification means is characterized in that the wrinkle occurrence information is distributed with the image data attached thereto, and can be constituted by an e-mail system. Further, the wrinkle processing information receiving means may be configured by a website operated by a cleaning company that can be accessed by the customer communication means.

Claims (3)

The wrinkle notification means distributes wrinkles generated on the cleaning target object being cleaned as wrinkle occurrence information to the customer communication means used by the customer via the communication network, and the customer communication means transmits the wrinkle processing information related to the processing of the wrinkles. A first step to encourage outgoing calls;
An optional service providing method in a cleaning service, comprising: a second step in which the wrinkle processing information receiving means receives the wrinkle processing information transmitted by the customer communication means via the communication network. The method for providing an optional service in the cleaning service according to claim 1, wherein the wrinkle notification means is configured by an electronic mail system. The method for providing an optional service in a cleaning service according to claim 1, wherein the wrinkle processing information receiving means is configured by a website operated by a cleaning contractor accessible by the customer communication means.

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