JP2004355584A - Process management system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a method for performing process management for every worker executing a cell work. <P>SOLUTION: This process management system for the cell work has cellphones 3 of the workers, and a management device 1. The cellphone 3 has information for identifying a work target product, a work process, an acceptance means for accepting input of a start or completion of the work, and a means for notifying the management device 1 of the information accepted by the acceptance means. The management device 1 has a process management database 21 for storing information for managing the work process by the work target products, and a process management part 11 for storing both a worker ID for identifying the worker correlated to the cellphone 3 and the information notified from the cellphone 3 into a storage means. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a technique for managing a process for each worker who performs a cell work.
[0002]
BACKGROUND OF THE INVENTION
2. Description of the Related Art In a so-called cell work in which one worker performs a series of work steps by himself, there is a variation in processing capacity of each worker. For this reason, it is necessary to manage the progress of each worker's work and to properly grasp the processing capacity in order to evaluate the workers. Furthermore, grasping the processing capacity of each worker is indispensable for drafting a work plan such as determining the share of each worker in order to achieve a predetermined processing target such as the number of processed machines.
[0003]
An object of the present invention is to provide a technique for grasping the processing capacity of each worker who performs a cell work.
[0004]
Another object of the present invention is to provide a technique for managing a process for each worker who performs a cell work.
[0005]
Still another object of the present invention is to provide a technique for drafting a work plan for cell work.
[0006]
[Means for Solving the Problems]
A process management system according to one embodiment of the present invention is a one-manufacture or one-repair process management system in which one worker performs a series of work processes related to production or repair of one product, and includes a worker terminal device and A management device, wherein the worker terminal device receives information for identifying a product to be worked on, a work process, a start or end of work, a first reception unit, and the first reception unit Means for notifying the management device of the information received by the user, wherein the management apparatus stores information for managing a work process for each work target product, and the worker terminal device Means for identifying the worker associated with the information and information notified from the worker terminal device in the first storage means.
[0007]
In a preferred embodiment, the information processing apparatus further includes a supporter terminal device, wherein the supporter terminal device receives information for identifying a support target product, a work process, and an input of start or end of the support work. A receiving unit; and a unit that notifies the management device of the information received by the second receiving unit. Then, the management device is notified from the second storage unit that stores information regarding the support work, information for identifying a supporter associated with the supporter terminal device, and the supporter terminal device. Means for storing said information in said second storage means.
[0008]
A work planning system according to one embodiment of the present invention is a system for preparing a work plan of one-man production or one-man repair in which one worker performs a series of work processes related to production or repair of one product. Based on information stored in the storage means storing the work results of each worker, including the model of the product on which the worker performed the work and the time required for the work, and Means for calculating the daily work efficiency for each worker, and allocating means for determining the number of models of each type to be allocated to each worker based on the target number of processes and the work efficiency for each worker per day. .
[0009]
The worker terminal device according to one embodiment of the present invention is a terminal device for a single-production or one-repair worker in which one worker performs a series of work steps related to production or repair of one product, Information for identifying a work target product, input of a work process, first reception means for receiving input of start or end of work, and identification of the work target product received by the first reception means. Means for notifying the management device of the above information, the information indicating the work process, and the information indicating the start or end of the work.
[0010]
A process management apparatus according to one embodiment of the present invention is a management apparatus for a single-production or single-repair operation process in which a single worker performs a series of operation processes related to production or repair of one product, and includes Separately, first storage means for storing information for managing a work process, information for identifying a worker associated with a worker terminal device, and information notified from the worker terminal device For storing in the first storage means.
[0011]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, a computer system according to an embodiment to which the present invention is applied will be described with reference to the drawings. This system is a single-manufacturing or one-man repair (hereinafter referred to as "cell work") process management in which a single worker performs a series of work processes related to the production or repair of one product. This is a system for performing management, work distribution to each worker, and the like. Here, in the system according to the present embodiment, among the cell work, in particular, a process management of a one-man repair, in which a series of repair processes are performed by one person, is performed.
[0012]
First, a workplace 100 for a worker to perform repair work is divided into a plurality of work areas 110 as shown in FIG. 1, for example. In each work area 110, a plurality of workers perform cell work. For each work area 110, a model to be worked on is predetermined. Therefore, when a certain worker performs the work on the model A in the area 1 and then performs the work on the model B, the worker moves to the area 4 and performs the work.
[0013]
At this time, each worker has a mobile phone as a worker terminal device. Then, when moving in the area, they move with their own mobile phones. That is, each worker has a dedicated mobile phone, and the mobile phone and the worker are associated one-to-one.
[0014]
FIG. 2 shows an overall configuration diagram of the present system. The system includes a management device 1, a transmitting / receiving device 2 that wirelessly communicates with a mobile phone, and a mobile phone 3 as a plurality of worker terminals assigned to each worker.
[0015]
The management device 1 is configured by, for example, a general-purpose computer system, and individual components or functions in the management device 1 described below are realized, for example, by executing a computer program.
[0016]
The management device 1 includes a process management unit 11, a support processing unit 12, an analysis processing unit 13, a work plan processing unit 14, a process management database 21, a support result database 22, an analysis database 23, an operator database 24 and a supporter database 25.
[0017]
The process management database 21 manages the work status of each worker in each cell work process. For example, as shown in FIG. 3, the process management database 21 has a repair ID 211, a model name 212, and process information 213 of each process.
[0018]
The repair ID 211 is identification information for uniquely identifying a product to be repaired. For example, the repair ID 211 is assigned to each product when a repair request is received. The model name 212 indicates the category of the product to be repaired. Here, for example, when one type of product (for example, a printer) is to be repaired, the model name of the product is set in the model name 212, and a plurality of types of products (for example, a printer and a scanner) are set. When the device is to be repaired, the model name 212 may be set to the product type name or the product type name and the model name.
[0019]
The process information 213 further includes an operator ID 214, a start time 215, an end time 216, an interruption start time 217, and an interruption end time 218. The worker ID 214 is an ID of a worker who has performed the work of each process. Usually, since there is only one worker, one worker ID is set in the worker ID 214. However, when the support of the work is received, the worker ID of the worker (supporter) who provided the support is also set. Set. The start time 215 is a time at which the work of each process is started, and the end time 216 is a time at which the work of each process is finished. The interruption start time 217 is the time when the operation of each process is interrupted, and the interruption is started, and the interruption end time 218 is the time when the interruption is ended and the operation is restarted. If the work is not interrupted, no data is set at the interrupt start time 217 and the end time 218.
[0020]
Here, each time is a time at which a notification of start or end is received from the mobile phone 3 of the worker or the supporter, and is set when a notification of start or end is received. When the work process is registered in the process management database 21 in advance, the management device 1 is called from the mobile phone 3 and cut off before receiving the call (so-called one-time cut), and the start time 215 and the end time 216 are set. May be set.
[0021]
The support record database 22 stores information on support provided by the supporter. The support record database 22 includes, for example, as shown in FIG. 4, a worker ID (supporter ID) 221 of a worker who has provided support, a repair ID 222 of a product to be supported, and a process of providing support. 223, a worker ID (supported person ID) 224 of the worker who received the support, a start time 225 of the support work, an end time 226 of the support work, and a support report 227. The repair ID 222 and the process 223 can be associated with the process management database 21. The support report 227 stores, for example, text or image data written by a supporter using an editor or the like.
[0022]
The analysis database 23 stores data indicating the work efficiency of each worker for each model. The data stored in the analysis database 23 is, for example, an analysis result obtained by the analysis processing unit 13 performing an analysis process described later based on the data stored in the process management database 21. The analysis database 23 includes, for example, as shown in FIG. 5, an operator ID 231, a model name 232, a number of processes per unit time 233, a completion rate 234 within a standard work time, a number of support requests 235, It has the skill level 236 and the analysis period 237 as data items. The number of processes 233 per unit time, the completion rate 234 within the standard work time, and the number of support requests 235 are all values for each worker-specific machine type. As the proficiency level 236, a value evaluated and determined by an administrator or the like based on an analysis result or the like of the analysis processing unit 13 is stored. The analysis period 237 indicates the date on which the analysis operation was performed. The analysis period 237 can be set arbitrarily, and may be, for example, one day, one week, or one month.
[0023]
The worker database 24 stores information on workers who are performing work. For example, as shown in FIG. 6, the worker database 24 stores a worker ID 241, a name 242, a telephone number 243, a mail address 244, a work area 245 where work is being performed, and a work status 246. Has as a data item. The telephone number 243 is the telephone number of the mobile phone 3 of each worker. The mail address 244 is a mail address of the mobile phone 3 of each worker. The operator can be identified by the telephone number 243 or the mail address 244. The status 246 may include, for example, a repair ID, a model name, and a work process of a product that the operator is repairing.
[0024]
The supporter database 25 stores information on supporters who perform support work. Here, the supporter is a person selected in advance from the workers, and is a person who has particularly high skills and instructs other workers. The supporter database 25 includes, for example, as shown in FIG. 7, an operator ID 251, a name 252, a telephone number 253, a mail address 254, a supportable model name 255, a supportable time zone 256, Status 257 is provided as a data item. The telephone number 253 is a telephone number of the mobile phone 3 as a supporter terminal device of the supporter. The mail address 254 is a mail address of the mobile phone 3 of each supporter. The supporter can be identified by the telephone number 253 or the mail address 254. Here, the supporter terminal device also has a function as a worker terminal device. In the model name 255, a plurality of model names can be registered.
[0025]
The worker performs input as illustrated in FIG. 8 to the mobile phone 3 at the start of work, at the end of work, at the start of work interruption and at the end of work interruption, and when making a support request.
[0026]
A menu screen 200 is displayed on a display unit (not shown) of the mobile phone 3. On the menu screen 200, any one of the work 201, the support request 202, and the support work 203 is received. Here, when the support request 202 is selected, a transition is made from the menu screen 200 to the support request screen 210. Here, when the support request button 211 is selected, the mobile phone 3 sends a support request notification to the management device 1. The format of the support request notification 60 includes, for example, as shown in FIG. 9B, an operator ID 61 and information 62 indicating that the support request notification is made.
[0027]
When the work 201 or the support work 203 is selected on the menu screen 200, the screen transits to the work menu screen 220. On the work menu screen 220, any one of the work area 221, the repair ID 222, and the process 223 is accepted. From the work menu screen 220, a transition can be made to any of a work area input screen 230, a repair ID input screen 240, and a process input screen 250. In the example of FIG. 8, an example is shown in which the input screen 230 of the work area, the input screen 240 of the repair ID, and the input screen 250 of the process transit in this order.
[0028]
On the work area input screen 230, the worker inputs the area number in which he or she works. In the repair ID input screen 240, the operator inputs the repair ID of the product to be worked. In the process input screen 250, an operator inputs a work process. Then, on the final screen 260, the operator selects and inputs any one of the start 261, the end 262, the interruption start 263, and the interruption end 264 of the work. Here, when any one is selected, the mobile phone 3 transmits the work / support report 50 to the management device 1.
[0029]
The format of the work / support report 50 is, for example, as shown in FIG. 9A, a worker ID 51, a work / support category 52, a repair ID 53, a process 54, a start / end category 55, a work area. 56. When the work 201 is selected on the menu screen 200, information indicating the work report is set in the work / support section 52. When the support work 203 is selected on the menu screen 200, the work / support section 52 is set. Information indicating the support report is set. The start / end section 55 includes any one of four operations: work start, work end, work suspension, and suspension end.
[0030]
The description will be continued with reference to FIG. 2 again. The transmission / reception device 2 receives information such as the work / support report 50 and the support request notification 60 sent from the mobile phone 3.
[0031]
The process management unit 11 stores data in the process management database 21 or the support record database 22 based on the information received by the transmission / reception device 2. The process management unit 11 performs processing in a procedure as shown in FIG. 10, for example. First, the transmission / reception device 2 receives the work / support report 50 (see FIG. 9) transmitted from the mobile phone 3 (S11). Then, the process management unit 11 receives this, and determines whether the received information is a work report or a support report based on the work / support category 52 (S12).
[0032]
If the received work / support report 50 is a work report, the information contained in the work / support report 50 is registered in the process management database 21 (S13). For example, for the data record specified by the repair ID 53 and the process 54, the worker ID 51 is stored in the worker ID 214, and any one of the start time 215 and the interruption end time 218 according to the start / end division 55 is The time when the work / support report 50 is received is stored. Next, the status 246 of the worker database 24 is updated using the worker ID 51 as a key (S14).
[0033]
On the other hand, if the received work / support report 50 is a support report, the worker ID 51 included in the work / support report 50 is registered in the process management database 21 (S15). For example, the worker ID 51 included in the work / support report 50 is added to the repair ID 53 and the worker ID 214 of the data record specified by the step 54. Then, information on this support is registered in the support record database 22 (S16). For example, when the start / end section 55 indicates “start”, a new record is added to the support record database 22. The support start time 225 stores the time when the work / support report 50 is received. The supportee ID 224 is obtained from the process management database 21. When the start / end section 55 indicates “end”, the time when the work / support report 50 is received is added to the support end time 226 of the existing record. Then, the status 257 of the supporter database 25 is updated using the worker ID 51 as a key (S17).
[0034]
The support processing unit 12 receives a support request from an operator and performs a process for notifying the support person of the support request. The processing procedure at this time will be described with reference to the flowchart shown in FIG.
[0035]
The support processing unit 12 acquires the support request notification 60 (see FIG. 9) received by the transmission / reception device 2 (S21). The support processing unit 12 specifies the model for which support has been requested (S22). For example, based on the worker ID 61, the status 246 of the worker who has made the support request is acquired from the worker database 24. Further, based on the repair ID included in the status 246, the name of the model 212 performing the work is acquired from the process management database 21. Then, using the model name as a key, a supporter capable of supporting the model for which support has been requested is extracted from the supporter database 25 (S23). For example, a supporter whose model name 255 matches, the current time is within the supportable time, and the status 257 is not supported is extracted as supportable. Here, a plurality of supporters may be extracted.
[0036]
The support processing unit 12 notifies the support request to the mobile phone 3 of the supporter extracted here via the transmission / reception device 2 (S24). The format of the support request 70 is shown, for example, in FIG. The support request 70 includes an ID 71 of a worker who needs support, a model name 72 of a product to be supported, and an area 73 where the worker is working. Thereby, the supporter can know the supportee and the area in which the supportee is working, and can immediately proceed to support.
[0037]
The mobile phone 3 that has received the support request 70 displays information included in the support request 70. Then, the supporter who accepts the support request replies to that effect (S25). The support processing unit 12 updates the status 257 of the supporter who has accepted the support request to “supporting” in the supporter database 25 (S26).
[0038]
In addition, the support processing unit 12 refers to the process management database 21 to extract a worker who takes a long time to perform one process, sends a support request to the worker, and forcibly provides support. Let For example, as shown in FIG. 12, the support processing unit 12 extracts a record in the process management database 21 in which the start time 215 is set and the end time 216 is not set (S31). Then, it is determined whether the elapsed time from the start time 215 exceeds a predetermined threshold (S32). Here, the threshold value may be different for each model and each process in consideration of the difficulty of the operation.
[0039]
When the elapsed time from the start time 215 exceeds the threshold value (S32: Yes), the processing of steps S22 to S26 in FIG. 11 is performed to extract a supporter and send a support request. Thereby, the supporter can be made to support even if the worker does not himself request the support.
[0040]
Further, the management device 1 may include a support information database (not shown) in which support information in text, image, or voice is stored in advance for each model name and support genre. In this case, the mobile phone 3 can obtain necessary support information via the transmission / reception device 2. Thus, the worker can proceed with the repair while referring to the support information before requesting the support to the supporter or until the supporter comes to the support.
[0041]
Next, the analysis processing unit 13 analyzes information indicating the performance of the repair work for each product stored in the process management database 21 and calculates an index for evaluating the worker. This analysis is performed on data within a certain period (analysis period). The analysis period can be arbitrarily determined. The analysis result of the analysis processing unit 13 is stored in the analysis database 23.
[0042]
Indicators include, for example, the number of units processed per unit time and the completion rate within a standard working time. These indices are calculated for each worker and each model. Further, the analysis processing 13 counts the number of times that a support request is made for each worker and each model.
[0043]
The work plan processing unit 14 refers to the analysis database 23, allocates work according to the skills of each worker, and drafts a work plan so as to achieve a work target such as a target processing number. For example, when the target number of units for each model to be processed in one day is predetermined, the work plan processing unit 14 sets the target number of units for each worker in accordance with the skill level 236 of each model for each worker. Is determined. In other words, the higher the skill level 236 is, the faster the processing speed is, so that a larger number of processing cases may be assigned. Alternatively, the assigned number of each worker may be determined based on the number of processes 233 per unit time or the completion rate 234 within a standard time.
[0044]
In the repair work according to the present embodiment, the number of products to be repaired differs by model, so this process is performed after the end of the previous day or before the start of the day to determine the number of units to be processed by each worker. It is preferable to decide.
[0045]
The embodiments of the present invention described above are exemplifications for describing the present invention, and are not intended to limit the scope of the present invention only to those embodiments. Those skilled in the art can implement the present invention in various other modes without departing from the gist of the present invention.
[Brief description of the drawings]
FIG. 1 is a configuration diagram of a work place where a cell work is performed.
FIG. 2 is an overall configuration diagram of a system according to an embodiment to which the present invention is applied.
FIG. 3 is a diagram illustrating an example of a configuration of a process management database.
FIG. 4 is a diagram showing an example of data items of a support record database.
FIG. 5 is a diagram showing an example of a data item of an analysis database.
FIG. 6 is a diagram showing an example of a data item of an operator database.
FIG. 7 is a diagram showing an example of a data item of a supporter database.
FIG. 8 is a diagram showing a transition example of a menu screen of the worker terminal device.
FIG. 9 is a diagram showing a format of data transmitted to and received from a mobile phone.
FIG. 10 is a flowchart showing a process at the time of receiving a work / support report.
FIG. 11 is a flowchart showing a process when a support request is received.
FIG. 12 is a flowchart illustrating a process for forcibly notifying a support request.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... Management apparatus, 2 ... Transmission / reception apparatus, 3 ... Mobile telephone, 11 ... Process management part, 12 ... Support processing part, 13 ... Analysis processing part, 14 ... Work plan processing part, 21 ... Process management database, 22 ... Support results Database, 23: Analysis database, 24: Worker database, 25: Supporter database, 100: Workplace, 110: Work area, 200: Menu screen.

Claims (8)

A one-man production or one-man repair process management system in which one worker performs a series of work processes related to the production or repair of one product,
Comprising a worker terminal device and a management device,
The worker terminal device includes:
Information for identifying a work target product, a work process, a first reception unit for receiving input of start or end of the work,
Means for notifying the management device of the information received by the first receiving means,
The management device,
First storage means for storing information for managing a work process for each work target product;
A process management system comprising: information for identifying a worker associated with the worker terminal device; and means for storing information notified from the worker terminal device in the first storage unit. Further comprising a supporter terminal device,
The supporter terminal device,
Information for identifying a support work target product, a work process, and second reception means for receiving input of start or end of the support work;
Means for notifying the management device of the information received by the second receiving means,
The management device,
Second storage means for storing information on the support work;
2. The information processing apparatus according to claim 1, further comprising: a unit configured to store information for identifying a supporter associated with the supporter terminal device and information notified from the supporter terminal device in the second storage unit. Process management system as described. A system for planning an operation plan for one-man production or one-man repair in which one worker performs a series of work processes related to production or repair of one product,
Storage means for storing the work results of each worker, including the model of the product on which a plurality of workers have performed the work and the time required for the work,
Means for calculating a work efficiency per day for each model and each worker based on the information stored in the storage means;
A work planning system, comprising: an allocation unit that determines the number of models of each type to be allocated to each worker based on the target number of processes and the work efficiency per day for each worker. A method for performing a single-manufacture or single-management process control in which a single worker performs a series of work processes related to production or repair of a product,
The worker terminal device is
Receiving input of information for identifying a product to be worked, a work process, and start or end of work;
Notifying the received information to the management device,
The management device
Storing information for identifying a worker associated with the worker terminal device and information notified from the worker terminal device in the storage means. A method of planning a work plan for one-man production or one-man repair in which one worker performs a series of work processes related to production or repair of one product,
A step of storing in the storage means the work results of each worker, including the model of the product on which the plurality of workers performed the work and the time required for the work,
Calculating a work efficiency per day for each model and each worker based on the information stored in the storage means;
Determining a model-specific number to be assigned to each worker based on the target processing number and the worker's work efficiency per day. When executed on a computer,
In order to develop a work plan for one-man production or one-man repair, in which one worker performs a series of work processes related to production or repair of one product
A step of storing in the storage means the work results of each worker, including the model of the product on which the plurality of workers performed the work and the time required for the work,
Calculating a work efficiency per day for each model and each worker based on the information stored in the storage means;
A computer program for drafting a work plan for performing a step of determining the number of models of each type to be assigned to each worker based on the target processing number and the work efficiency per day for each worker. A terminal device for one production or one repair worker in which one worker performs a series of work processes related to production or repair of one product,
First receiving means for receiving information for identifying a work target product, input of a work process, and input of start or end of work;
Means for notifying the management device of information for identifying the work target product received by the first receiving means, information indicating the work process, and information indicating start or end of the work. Terminal device. A single-production or single-management work process management device in which one worker performs a series of work processes related to production or repair of one product,
First storage means for storing information for managing a work process for each work target product;
A process management device comprising: information for identifying a worker associated with a worker terminal device; and means for storing information notified from the worker terminal device in the first storage means.

Images