JP2004334635A - Building management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a building management system for improving services to a tenant by quickly transmitting information in a building management task. <P>SOLUTION: This building management system 100 is constituted of: a management company server 10 set in a building management company; a management room terminal 20 set in each of the management rooms of a plurality of buildings managed by the building management company; a tenant terminal 21 owned by each of the tenants of the building; a remote place terminal 22 to be used by a tenant or a manager at a remote place or home as necessary; and the Internet 23 connecting them to each other. The building management server 10 transmits a building management homepage according to a request from the management room terminal 20 or the tenant terminal 21, and when a message is inputted from the management room terminal 20 or the tenant terminal 21 by designating a destination on the building management homepage, the building management server 10 transmits the message to the designated destination as email. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a building management system, and more particularly, to a building management system that speeds up the transmission of information in a building management operation to improve services for residents.
[0002]
[Prior art]
At present, management of a building in which a plurality of residents move in is performed by a management company which manages a plurality of buildings collectively. FIG. 10 shows a conventional communication system when a building manager contacts a resident of each building. The building management company communicates the message to the manager of each building, and the building manager individually communicates the message to each resident (tenant). The communication between them was made by the method in which the party communicating the requirements visited the other party or made a telephone call. However, contact by visiting the other party requires a lot of time and effort, and contact by telephone is not possible at midnight or when a building manager is not present, and in any case, time constraints are imposed. is there.
[0003]
In view of the above-described viewpoint, the apartment house management information system described in Patent Document 1 provides a homepage for an apartment house in a server connected to the Internet in the management of an apartment house. In addition to accepting further writing of necessary information, necessary information is disclosed. As a result, the management company can transmit necessary information without making mutual visits or telephone calls. In addition, the resident can request the administrator to perform maintenance such as repair of housing equipment through the homepage, and can know information on maintenance performed by the administrator such as repair and cleaning of housing equipment.
[0004]
[Patent Document 1]
JP 2001-236419 A (paragraphs 0009 to 0015)
[0005]
[Problems to be solved by the invention]
The multiple dwelling house management information system described in the patent document realizes a system for performing efficient building management operations using the Internet. However, simply displaying the necessary information on the homepage cannot transmit the necessary information unless the contactee views the homepage, and the speed of information transmission is limited. For this reason, it is desired that the building management company speed up the information transmission and improve the service to the resident.
[0006]
SUMMARY OF THE INVENTION In view of the above, an object of the present invention is to provide a building management system that speeds up information transmission in building management operations and improves services to residents.
[0007]
[Means for Solving the Problems]
A building management system according to the present invention that achieves the above object includes a server owned by a management company that manages a plurality of buildings, a management room terminal provided in each of the plurality of buildings, and a resident of the plurality of buildings. A building management system connected via a communication line to a resident terminal held by at least a part of the server,
A homepage for transmitting information on the plurality of buildings is transmitted based on a request from the management room terminal or the resident terminal,
When a message is input from the management room terminal or the resident terminal by designating a destination on the homepage, the message is transmitted to the designated destination as an e-mail.
[0008]
According to the building management system of the present invention, when a server specifies a destination on a homepage from a management room terminal or a resident terminal and a message is input, the server sends the message to the specified destination as an e-mail, By receiving the e-mail, the other party whose destination is specified can quickly receive the message addressed to itself and know the contents of the message. Therefore, it is possible to speed up the information transmission in the building management work and improve the service to the resident.
[0009]
In the present invention, preferably, the designation of the destination is performed by selection in a box input on a homepage. In other words, the server accumulates the e-mail address, adds the e-mail address to the message input in the box, and transmits the message. As a result, the trouble of the person who inputs the message can be reduced, and the frequency of use of the resident's homepage can be increased.
[0010]
In the present invention, preferably, the server adds desired information to the message and transmits the message when transmitting the electronic mail. This allows the recipient to know more detailed information on the e-mail. The desired information is, for example, identification information of the input person, input date and time, message number, and the like. Further, in the present invention, preferably, the message is displayed on the home page including additional information. This allows the recipient to know more detailed information on the homepage. The additional information is, for example, the date and time, power outage time, elevator stop time, and the like when transmitting information on repair work, in addition to the desired information.
[0011]
In a preferred embodiment of the present invention, the home page has a box for inputting a questionnaire of a resident, and the server evaluates the management status of each of the buildings based on the input questionnaire. Since the server has a box for inputting a questionnaire of tenants, a management company managing a plurality of buildings can easily know candid opinions and complaints regarding tenant's building management operations, etc. Can be reflected. Further, the building management business can be improved by comparing and examining the building management business of a plurality of buildings managed by the self based on the evaluation. Further, when starting a new service, the above questionnaire and evaluation can be referred to.
[0012]
In the present invention, preferably, the server displays a management status of the building on a homepage. Thus, the building manager can compare the management status of the building managed by himself with the management status of other buildings, and can improve the management status of the building managed by himself. In addition, the resident can know the management status of the building in which the resident is moving, and can also consider changing the resident.
[0013]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, the present invention will be described in more detail based on embodiments of the present invention with reference to the drawings. FIG. 1 is a block diagram illustrating a building management system according to an embodiment of the present invention. The building management system 100 is a system in which a building management company manages a plurality of buildings via the Internet. The management company server 10 installed in the building management company and each management of a plurality of buildings managed by the building management company. A management room terminal 20 installed in the room, a resident terminal 21 owned by each occupant of the building tenant, and an out-of-home terminal 22 used by the resident or manager as needed outside or at home, The Internet 23 connects these components to each other.
[0014]
The management company server 10 is configured by an information processing device such as a workstation server, and is managed by a person in charge of a building management company. The management company server 10 is a control device 11 for controlling each function of the management company server 10, a message database (message DB) 12 for storing messages from the resident terminal 21 and the like, and a work request from the resident terminal 21. A work schedule / database (work schedule DB) 13 for accumulating uncompleted work contents, and a work completion / database (work completion DB) 14 for accumulating completed work contents which are work requests from the resident terminal 21. A questionnaire answer / database (questionnaire answer DB) 15 for accumulating questionnaire answers from the resident terminal 21, an e-mail address database (e-mail address DB) 16 for storing e-mail addresses of the building manager and each resident, And an external transmission / reception device 17 for transmitting / receiving information to / from the Internet 23. That.
[0015]
The management company server 10 specifies identification information such as an ID number and a password of each of the building manager or the resident. The management company server 10 transmits predetermined building management information to the management room terminal 20 or the resident terminal 21, receives identification information and request items from the management room terminal 20 or the resident terminal 21, and performs predetermined processing. I do. The building management information includes communication between the building management company, the building management room (building manager), and the resident, transmission items such as requests, work schedules, questionnaires, and the like.
[0016]
The management company server 10 is a building management homepage that publishes information on buildings managed by the building management company in order to share building management information among the building management company, the building management room (building manager), and the resident. I will provide a. The transmission and reception of information among the management company server 10, the management room terminal 20, the resident terminal 21, and the out-of-office terminal 22 are performed by displaying the information in a predetermined display column of the building management homepage, and sending the destination in a predetermined box by the user. This is performed by specifying and inputting a message or the like. In addition, when the user specifies a destination in a predetermined box and inputs a message or the like on the building management homepage, the management company server 10 performs the transmission by specifying an e-mail address of the other party and sending the e-mail. .
[0017]
Based on the input identification information, the management company server 10 determines whether the user is a building management company, a building management room, or a resident. If the user is a building management room, the management company server 10 further checks any building. Judge whether it is a building management room. If the user is a resident, it is determined which building of which building is the resident.
[0018]
The management room terminal 20 is an information processing device such as a personal computer, is installed in a management room of each building managed by a building management company, and is managed by a building manager of each building. The management room terminal 20 accesses the building management homepage by inputting its own identification information, and displays predetermined building management information received from the management company server 10 on a screen. In addition, the management company server 10 is transmitted to the management company server 10 along with the identification information and the like regarding the building management.
[0019]
The resident terminal 21 is an information processing device such as a personal computer, and is used by a resident of each building managed by the building management company. The resident terminal 21 accesses the building management homepage and displays predetermined building management information received from the management company server 10 on a screen. In addition, the management server 10 transmits a message and a request for building management together with the identification information.
[0020]
When the building management homepage is displayed on the management company server 10, the management room terminal 20, the resident terminal 21, and the outside terminal 22, the items displayed on the screen and the items that can be input on the screen are as follows. is there. The case where the building manager and the resident input the identification information from the outside terminal 22 to display the building management homepage is the same as the case of the management room terminal 20 and the resident terminal 21, respectively.
[0021]
The management company server 10 displays items such as “message from the management room” and “message from the resident”. Further, the user inputs "message to the management room", "notice to the resident", "schedule check", "questionnaire answer check", "point check", and the like.
[0022]
The management room terminal 20 displays items such as “message from management company”, “message from resident”, “today's schedule”, and “future work schedule”. In addition, input such as “notification to the resident”, “message to the management company”, “schedule”, “schedule confirmation”, “questionnaire response confirmation”, “point registration”, “point confirmation” and the like are performed.
[0023]
The resident terminal 21 displays items such as "notification", "today's schedule", and "future work schedule". Further, the user inputs “message to the management company”, “message to the management room”, “message to other occupants”, “schedule check”, and “questionnaire response”.
[0024]
When the management company server 10, the management room terminal 20, and the resident terminal 21 are input, they are respectively linked as follows. The message input by the management company server 10 as the “message to the management room” is displayed in the “message from the management company” of the management room terminal 20. The notification input by the management company server 10 as “notification to the resident” is displayed in “notification” of the resident terminal 21. The input “notification” is also transmitted as an e-mail to the resident.
[0025]
The notification input by the management room terminal 20 as “notification to the resident” is displayed in “notification” of the resident terminal 21. The message input as the management room terminal 20 “message to the management company” is displayed on the “message from the management room” of the management company server 10. The input “notification” is also transmitted as an e-mail to the resident.
[0026]
The message input by the resident terminal 21 as the “message to the management company” is displayed in the “message from the resident” of the management company server 10. The input "message to the management company" is also transmitted as an e-mail to the management company. The message input by the resident terminal 21 as the “message to the management room” is displayed in the “message from the resident” of the management room terminal 20. The input "message to the management room" is also transmitted as an e-mail to the building manager. Further, it affects the schedule function and the point function. Details will be described later.
[0027]
The schedule input by the management room terminal 20 as the “schedule” is displayed in the “scheduled today” and the “future work schedule” of the management room terminal 20 and the resident terminal 21. Further, detailed contents can be confirmed as "schedule confirmation" of the management company server 10, the management room terminal 20, and the resident terminal 21. The answer input by the resident terminal 21 as “questionnaire answer” can be confirmed as “questionnaire answer confirmation” of the management company server 10 and the management room terminal 20. It also affects the point function. Details will be described later. The points input as the management room terminal 20 “point registration” can be confirmed as “point confirmation” of the management company server 10 and the management room terminal 20.
[0028]
FIG. 2 is a flowchart showing the link between the input of the “message to the building management room” of the resident terminal 21 and the schedule function of the management company server 10 according to the building management method of the present embodiment. The resident uses the resident terminal 21 to access the building management homepage of the management company server 10 and displays a “message to the management room” on the screen, together with identification information such as a building code and a floor code. A message to the building management room is input and transmitted to the management company server 10 (step A1). The management company server 10 adds information such as the request number and the current date and time to the message received from the resident terminal 21 and stores the message in the message database (step A2). The management company server 10 transmits to the management room terminal 20 that the message from the resident has been received. Further, information such as a request number and the current date and time is added to the message received from the resident terminal 21 and transmitted as an e-mail to the building manager (step A3).
[0029]
The management room terminal 20 displays that the message has been received from the resident upon reception from the management company server 10 (step A4). The building manager accesses the building management homepage of the management company server 10 using the management room terminal 20, displays a “message from the resident” on the screen, and presses the refresh button on the browser. Then, message request information for requesting a message from the resident is transmitted together with identification information such as a building code (step A5). The management company server 10 receives the message request information from the management room terminal 20, retrieves and extracts the corresponding information from the message database using the building code, and transmits the information to the management room terminal 20 as message information from the resident. (Step A6).
[0030]
The management room terminal 20 receives the message from the resident from the management company server 10, updates the “message from the resident” to the latest information, and displays it (step A7). The building manager creates an answer (message answer) to the message from the resident, and the management room terminal 20 transmits the message answer together with the request number. If the message from the resident is a work request, the work content, the scheduled work date and time, and the planned work location are also transmitted (step A8). The management company server 10 receives the message reply from the control room terminal 20, adds it to the message of the corresponding request number in the message database, and stores the current date and time, the message reply from the control room, and the completion date.
[0031]
When a schedule is registered as a work, the completion date is not stored (step A9), but the planned work date and time, planned work location, planned work contents, and the request number are stored in the planned work database (step A10). The management company server 10 sends a notice to the resident terminal 21 that the building manager has answered the message from the resident to the resident terminal 21 and, at the same time, sends an e-mail stating that (step A11).
[0032]
The resident terminal 21 displays a notice upon reception from the management company server 10 (step A12). The resident transmits message reply request information requesting a message reply together with identification information such as a building code and a floor code from the resident terminal 21 (step A13). The management company server 10 receives the message response request information from the resident terminal 11, attaches the message response to the message from the resident, and transmits the message to the resident terminal 21 (step A14). The resident terminal 21 displays the message with the message answer attached (step A15).
[0033]
When the work requested by the resident is completed by the message (step A16), the building manager sends a work completion notification to the management company server 10 together with the request number from the management room terminal 20 (step A17). The management company server 10 receives the work completion notification from the management room terminal 20, and stores the completion date and time in the corresponding request number of the message database (step A18). The management company server 10 deletes the item corresponding to the work schedule / database request number and adds it to the work completion / database (step A19). The management company server 10 transmits a notice to the effect that the work requested by the resident has been completed to the resident terminal 21 and, at the same time, transmits an e-mail stating that fact (step A20). The resident terminal 21 receives the notification from the management company server 10 and displays the notification so that the resident can know the answer to the message (step A21).
[0034]
FIG. 5 shows an example of a message input screen when a “message (notification)” is input on the management company server 10, the management room terminal 20, and the resident terminal 21. The message input screen includes a message entry box for accepting entry of a message, a destination box for selecting one or more destinations from a destination list, a send button, and the like.
[0035]
When inputting a message on the message input screen, the user writes a predetermined message in the message input box, selects a destination of the other party in the destination box, and then presses a send button. When the user inputs a message on the message input screen, the management company server 10 reads out the e-mail address of the other party stored in the e-mail address database 16 and puts the identification number of the user in the input message, And information such as the current date and time is added, and the message is transmitted as an e-mail to the e-mail address of the other party.
[0036]
When displaying the message on the building management homepage displayed on the terminal of the other party, the management company server 10 adds repair information to the input message in addition to the information such as the user identification number and the current date and time. And additional information such as the date and time, power outage time, and elevator stop time.
[0037]
FIG. 6 shows an example of the “message from the resident” displayed on the screen of the management room terminal 20. An example of this is a case where all messages from the requester are work requests. On the screen, a message from the resident is displayed for each request number. Each message includes an identification number such as a resident's ID, a request date and time, the number of floors where the resident is occupied, a work place, an execution deadline, and a work content requested by the resident. The building manager writes an answer to the message corresponding to each request number, and transmits a message answer to the management company server 10 by pressing an “answer input” button on the screen.
[0038]
In the management room terminal 20, the "work registration" button is pressed on the screen, and the work content, the scheduled work date and time, the planned work place, and the like are registered to reflect the work schedule as shown in FIG. be able to. When displaying a message reply from the building manager on the screen of the resident terminal 11, only items related to the ID corresponding to the resident are displayed on the same screen as the above screen.
[0039]
FIG. 3 is a flowchart showing the interlocking of the tenant terminal 21 “questionnaire response” input and the point function of the management company server 10 according to the building management method of the present embodiment. The resident uses the resident terminal 21 to access the management company server 10 and displays a building management homepage on the screen, and uses a questionnaire requesting identification information such as a building code, a floor code, and a questionnaire form. The form request information is transmitted to the management company server 10 (step B1). The management company server 10 receives the questionnaire form request information and transmits the questionnaire form to the resident terminal 21 (step B2).
[0040]
The resident terminal 21 receives the questionnaire form from the management company server 10 and displays it on the screen (step B3). After completing the questionnaire form, the resident transmits the completed questionnaire form (questionnaire response) to the management company server 10 from the resident terminal 21 together with identification information such as a building code and a floor code ( Step B4).
[0041]
The management company server 10 receives the questionnaire answer from the resident terminal 21, adds the answer number, the current date and time, the building code, and the floor code to the questionnaire answer and accumulates them in the questionnaire answer / database (step B5). The management company server 10 (building management company) numerically sets the point information from the questionnaire response according to a predetermined standard, accumulates the set point information in the questionnaire response / database, and sets the items of the questionnaire for each building. It is added and accumulated every time (step B6). The management company server 10 transmits to the management company server 10 that the questionnaire response from the resident has been received. Further, information such as the request number and the current date and time is added to the message received from the resident terminal 21, and the message is transmitted to the building manager as an e-mail (step B7).
[0042]
The management room terminal 20 displays that the questionnaire response has been received from the resident by receiving from the management company server 10 (step B8). The management room terminal 20 transmits questionnaire response request information for requesting a questionnaire response to the management company server 10 (step B9). The management company server 10 transmits the stored questionnaire response to the management room terminal 20 (Step B10).
[0043]
The management room terminal 20 receives the questionnaire response from the management company server 10 and displays the questionnaire response (step B11). In addition, the management company server 10 comprehensively analyzes the accumulated point information, and creates evaluation information in consideration of, for example, the state of improvement of the point information for the corresponding questionnaire item (step B12). The management company server 10 transmits the evaluation information to the management room terminal 20 and, at the same time, transmits an e-mail describing the evaluation information (step B13). The management room terminal 20 displays the evaluation information by receiving from the management company server 10 (step B14).
[0044]
FIG. 8 shows an example of a questionnaire response screen when a “questionnaire response” is input at the resident terminal 21. The questionnaire response screen is provided for each evaluation item, and includes a plurality of questionnaire entry boxes for accepting questionnaire entries, a send button, and the like. When inputting a questionnaire on the questionnaire response screen, the user enters a questionnaire in each questionnaire entry box and then presses a send button. FIG. 9 shows an example of the evaluation information created by the management company server 10 (building management company) and displayed on the building management homepage. In the evaluation information in the example of FIG. 7, a numerical value is given for each evaluation item for each building.
[0045]
FIG. 4 is a flowchart showing the interlocking of the tenant terminal 21 “message to the management room” and the point function of the management company server 10 according to the building management method of the present embodiment. The resident accesses the management company server 10 using the resident terminal 21, displays a building management homepage on the screen, and inputs a message to the management room along with identification information such as a building code and a floor code. Then, the data is transmitted to the management company server 10 (step C1). The management company server 10 adds information such as the request number and the current date and time to the received message, and accumulates the message in the message database from the resident (step C2). The management company server 10 transmits to the management room terminal 20 that the message from the resident has been received. Further, information such as the request number and the current date and time is added to the message received from the resident terminal 21 and transmitted as an e-mail to the building manager (step C3).
[0046]
The management room terminal 20 displays that the message has been received from the resident upon reception from the management company server 10 (step C4). The manager accesses the building management homepage of the management company server 10 using the management room terminal 20, displays a “message from the resident” on the screen, and presses an update button on the browser to display the building. Message request information for requesting a message from the resident is transmitted together with identification information such as a code (step C5). The management company server 10 receives the message request information from the management room terminal 20, searches and extracts the corresponding message from the message database using the building code, and transmits the message from the resident to the management room terminal 20. (Step C6).
[0047]
The management room terminal 20 receives the message from the resident from the management company server 10, updates the "message from the resident" to the latest information, and displays it (step C7). The building manager creates a message reply, and the management room terminal 20 transmits the message reply together with the request number (step C8). The management company server 10 stores the current date and time, the response from the management room, and the completion date in addition to the message of the corresponding request number stored in the message database (step C9). The management company server 10 transmits a notice to the effect that the management room has replied to the resident terminal 21. In addition, a message reply is attached to the message from the resident and transmitted as an e-mail to the resident (step C10).
[0048]
The resident terminal 21 receives the notice from the management company server 10 and displays the notice (step C11). The resident transmits identification information such as a building code and a floor code, and message response request information for requesting a message response from the resident terminal 21 (step C12). The management company server 10 attaches a message answer to the message from the resident and transmits the message to the resident terminal 21 (step C13).
[0049]
The resident terminal 21 receives the message reply from the management company server 10, and displays the message reply with the message from the resident attached (step C14). If the message from the resident is a content related to a worker such as a complaint, the building code, the worker code, and the point information are transmitted to the management company server 10 (step C15). In this case, the resident evaluates the state of improvement with respect to the complaint transmitted as a message in step S6, and uses this as point information. The management company server 10 accumulates the point information by receiving from the resident terminal 21 (Step C16). The management company server 10 reflects the accumulated point information on the evaluation information (Step C17). The management company server 10 sends the evaluation information to the management room terminal 20 and, at the same time, sends the evaluation information to the building manager as an e-mail (step C18).
[0050]
The management room terminal 20 displays the evaluation information in response to the reception from the management company server 10 (step C19). This allows the building manager to know the resident's evaluation of the disposition of the complaint.
[0051]
According to the building management system 100 and the building management method of the embodiment, as a first effect, a homepage on the Internet 23 provided by the management company server 10 for communication between the management company, the building management room, and the resident. Thus, communication and requests can be made without any time restrictions, such as at midnight or when the destination person is not present. Further, the information can be transmitted by direct contact or the like between all the resident and the management room or between the resident and the management company without going through the resident's staff or the management room. As a second effect, since the resident can check the work schedule of the building from the homepage in a timely manner, it is possible to use the toilet and eat without cleaning time. In addition, it is possible to confirm when the work requested by the resident will be performed.
[0052]
As a third effect, since the building management room receives the work request together with the message and can easily acquire the message from the resident, the work scheduling can be performed in consideration of the convenience of the resident. As a result, cleaning can be performed while avoiding time periods during which the tenants are frequently used, and waste such as interruption during cleaning can be reduced. As a fourth effect, by providing a building management homepage on the Internet 23, the schedule can be confirmed regardless of time and place. Therefore, the resident can use a personal computer at home or the like on a holiday to check days when the building cannot be entered, such as cleaning or disinfecting the building.
[0053]
As a fifth effect, the message makes it easy for the resident to contact the management room, so that the frequency of communication of the equipment troubles etc. found by the resident is improved, and the equipment troubles can be found and repaired early. As a sixth effect, a work request from the resident to the building management room is received, the schedule is stored in the work schedule database 13, and the management company server 10 manages the schedule mechanically, thereby eliminating omission of work.
[0054]
As a seventh effect, upon completion of the work requested by the resident, a notification is sent to the resident who requested the work, so that the resident who requested the work can grasp the work status, and also, You can also check. As an eighth effect, by using the questionnaire function and the point function, the building management company or the management room can easily obtain a live voice such as a message or a questionnaire from the resident. Therefore, it is possible to improve the management system of the workers and the building, etc., so that the service to the resident can be improved. In addition, marketing for new services becomes possible.
[0055]
The ninth effect is that the management company can check the work schedule of all buildings at once, so that the difference in the amount of work and the work time for each building can be grasped, and the difference in the work time (length) can be analyzed. By doing so, problems such as work methods can be found, and work efficiency can be promoted.
[0056]
As a tenth effect, when the management company server 10 specifies a destination on the building management homepage from the management room terminal 20 or the resident terminal 21 and inputs a message, the management company server 10 transmits the message as an e-mail to the specified destination. I do. This allows the other party whose address has been specified to receive the e-mail and receive the message addressed to him / herself promptly and to know the contents of the message. Improvement can be achieved. In addition, since the designation of the destination is performed by selection in the destination box of the building management homepage, the trouble of the user of the message can be reduced, and the frequency of use of the building management homepage by the user can be increased.
[0057]
When transmitting the e-mail, the management company server 10 adds the information such as the identification information of the input person and the input date and time to the message and transmits the message, so that the recipient can know more detailed information on the e-mail. it can. In addition, the input message is displayed on the building management homepage including additional information in addition to the above information, so that the recipient can know more detailed information on the homepage.
[0058]
Since the management company server 10 has a box for inputting a questionnaire of the resident, the building management company can easily know the frank opinions and complaints of the resident on the building management business and the like, and reflect it in the building management business. be able to. In addition, the management company server 10 evaluates the management status of each building based on the input questionnaire, so that the building management company can compare and examine the building management operations of a plurality of buildings managed by itself based on the evaluation. By doing so, building management operations can be improved. Further, when starting a new service, the above questionnaire and evaluation can be referred to.
[0059]
When the management company server 10 displays the management status of the building on the building management homepage, the building manager can compare the management status of the building managed by himself with the management status of other buildings. You can improve the management status of the building you manage. In addition, the resident can know the management status of the building in which the resident is moving, and can also consider changing the resident.
[0060]
As described above, the present invention has been described based on the preferred embodiments. However, the building management system of the present invention is not limited to only the configuration of the above-described embodiment, but may be variously changed from the configuration of the above-described embodiment. Modified and changed building management systems are also included in the scope of the present invention.
[0061]
【The invention's effect】
According to the building management system of the present invention, when a server specifies a destination on a homepage from a management room terminal or a resident terminal and a message is input, the server sends the message to the specified destination as an e-mail, By receiving the e-mail, the other party whose destination is specified can quickly receive the message addressed to itself and know the contents of the message. Therefore, it is possible to speed up the information transmission in the building management work and improve the service to the resident.
[Brief description of the drawings]
FIG. 1 is a block diagram illustrating a configuration of a building management system according to an embodiment.
FIG. 2 is a flowchart showing an interlocking operation between a tenant terminal's “input a message to a building management room” input and a schedule function of a management company server according to the building management method of the embodiment.
FIG. 3 is a flowchart showing an interlocking operation between a tenant terminal “questionnaire response” input and a point function of a management company server according to the building management method of the embodiment.
FIG. 4 is a flowchart showing an interlocking operation between a resident terminal “message to a management room” input and a point function of a management company server according to the building management method of the embodiment.
FIG. 5 is an image diagram showing an example of a “message (notification)” displayed on the screen of the resident terminal according to the building management method of the embodiment.
FIG. 6 is an image diagram showing an example of a “message from a resident” displayed on the screen of the management room terminal according to the building management method of the embodiment.
FIG. 7 is an image diagram showing an example of a work schedule table displayed on a building management homepage according to the building management method of the embodiment.
FIG. 8 is an image diagram showing an example of a “questionnaire response” displayed on the screen of the resident terminal according to the building management method of the embodiment.
FIG. 9 is an image diagram showing an example of evaluation information displayed on a building management homepage according to the building management method of the embodiment.
FIG. 10 is a block diagram showing a communication system for transmitting a message from a building management company or a management room to a resident in the related art.
[Explanation of symbols]
10: Management company server
11: Control device
12: Message database
13: Work schedule / database
14: Work completed / Database
15: Questionnaire response / database
16: E-mail address database
17: External transmitting / receiving device
20: Management room terminal
21: tenant terminal
22: Out-of-home terminal
23: Internet
100: Building management system according to the embodiment

Claims (6)

A communication line connects a server owned by a management company that manages a plurality of buildings, a management room terminal provided in each of the plurality of buildings, and a resident terminal owned by at least a part of a resident of the plurality of buildings. A building management system connected via
A homepage for transmitting information on the plurality of buildings is transmitted based on a request from the management room terminal or the resident terminal,
A building management system, wherein, when a message is input from the management room terminal or the resident terminal on the homepage by designating a destination, the message is transmitted as an e-mail to the specified destination. The building management system according to claim 1, wherein the designation of the destination is performed by selection in a box input on a homepage. The building management system according to claim 1, wherein the server adds desired information to the message and transmits the message when transmitting the electronic mail. The building management system according to claim 1, wherein the message includes additional information and is displayed on the homepage. The building according to any one of claims 1 to 4, wherein the home page includes a box for inputting a questionnaire of a resident, and the server evaluates a management status of each of the buildings based on the input questionnaire. Management system. The building management system according to claim 5, wherein the server displays a management status of the building on a homepage.

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