JP2004326431A - Accommodation arrangement device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an accommodation arrangement device capable of restricting the arrangement of accommodation to users who are highly likely to cancel reservations. <P>SOLUTION: An accommodation coupon issuing part 14 is provided which arranges for accommodation and issues accommodation coupons to users unless the users are not registered in a blacklist. When a request to cancel accommodation is received from a user, the number of cancellations by the user is counted up, and if the number of cancellations has reached a specified number, the user is registered in the blacklist. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a lodging arrangement device for arranging accommodation.
[0002]
[Prior art]
When receiving a request to arrange accommodation from a user's mobile phone, the conventional accommodation arrangement device arranges accommodation and pays the accommodation fee electronically, and pays the remaining money excluding the commission from the accommodation price to the accommodation. (For example, see Patent Document 1).
In addition, since the accommodation fee is deducted from the user's account, in the case of staying with the company's business trip, it is necessary to attach a receipt of the accommodation price to the business trip report and charge the company at a later date.
[0003]
[Patent Document 1]
JP-A-2002-175457 (paragraph numbers [0006] to [0008], FIG. 1)
[0004]
[Problems to be solved by the invention]
Since the conventional accommodation arrangement device is configured as described above, it is possible for a travel agency or the like to automate arrangement of accommodation and collection of accommodation fee. However, when arranging accommodations, since the past cancellation status of the reservation by the user is not particularly considered, even if the user is a habitual person who cancels the reservation, the accommodation will be arranged and the reservation will be canceled. There has been a problem that the processing may be complicated.
Also, in the case of staying with the company's business trip business, it is necessary to attach a receipt of the accommodation fee to the business trip report at a later date and charge it to the company, so improving the efficiency of the company's business trip travel expense settlement business There were also issues that could be a hindrance.
[0005]
SUMMARY OF THE INVENTION The present invention has been made to solve the above-described problems, and has as its object to provide an accommodation arrangement device capable of restricting accommodation arrangements for users who are likely to cancel a reservation. .
Another object of the present invention is to provide a lodging arrangement device that can increase the efficiency of a business trip expense settlement business of a company.
[0006]
[Means for Solving the Problems]
The lodging arrangement device according to the present invention is provided with a ticket issuing means for arranging accommodation and issuing an accommodation ticket to the user only when the user is not registered in the blacklist, and canceling the accommodation from the user. When a request is received, the number of cancellations for the user is counted up, and if the number of cancellations has reached a specified number, the user is registered in a blacklist.
[0007]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, an embodiment of the present invention will be described.
Embodiment 1 FIG.
FIG. 1 is a configuration diagram showing a lodging arrangement device according to Embodiment 1 of the present invention. In the drawing, a personal terminal 1 is a terminal such as a personal computer or a mobile phone used by a user. It has a function of transmitting and receiving data to and from the accommodation arrangement device 2 via a network. The accommodation arranging device 2 is installed, for example, in a travel agency or the like, and upon receiving an accommodation arranging request from the personal terminal 1, communicates with the accommodation management server 3 of a hotel or inn to perform room reservation processing and the like.
[0008]
The data transmitting and receiving unit 11 has a function of transmitting and receiving various data to and from the user's personal terminal 1 and the accommodation management server 3 via a network. When the data transmitting / receiving unit 11 receives a request for accommodation from the personal terminal 1, the verification unit 12 refers to the database 13 and configures a verification unit that verifies whether or not the user is registered in the blacklist. ing. The database 13 stores various information such as a black list and a cancellation result table of each user (see FIG. 5).
The accommodation ticket issuing unit 14 constitutes ticket issuing means for arranging accommodation and issuing the accommodation ticket to the user only when the verification result of the verification unit 12 indicates that the accommodation ticket is not registered in the blacklist. When the data transmission / reception unit 11 receives a cancellation request for the accommodation from the personal terminal 1 after the accommodation ticket is issued by the accommodation ticket issuing unit 14, the list registration unit 15 cancels the number of cancellations for the user stored in the database 13. Is counted up, and if the number of cancellations reaches a specified number of times (for example, five times), a list registration means for registering the user in the blacklist is configured.
[0009]
When the data transmission / reception unit 11 receives a request for a user's accommodation or cancellation fee from the accommodation management server 3, the price requesting unit 16 executes the accommodation price or the cancellation fee, and the user's affiliated organization (for example, , A company, a government office, a hospital, a school, or another organization at the place of work).
Note that the data transmitting / receiving unit 11, the verification unit 12, the accommodation ticket issuing unit 14, the list registration unit 15, and the billing unit 16 may be configured using dedicated hardware (for example, an IC circuit). A program in which the content is described may be prepared, and the microcomputer may execute the program.
2 to 4 are flowcharts showing the processing contents of the accommodation arrangement device according to the first embodiment of the present invention.
[0010]
Next, the operation will be described.
First, a description will be given of the processing contents when a business traveler (user) who is an employee of a certain company actually stays without canceling a reserved hotel (see FIG. 2).
First, when a business traveler operates the personal terminal 1 to access the accommodation arrangement device 2, a log-in screen for arranging accommodation is displayed on the display of the personal terminal 1.
When a business traveler operates the personal terminal 1 and inputs his / her user number (for example, employee code) and password on the login screen, the user number and password are transmitted to the accommodation arrangement device 2.
[0011]
When the data transmitting / receiving unit 11 receives the user number and the password from the personal terminal 1, the verification unit 12 of the accommodation arrangement device 2 checks the user number and the password, and determines whether the business traveler has been registered in advance. It is determined whether or not there is.
When the business traveler is a registered user, the verification unit 12 further refers to the database 13 to verify whether the business traveler is registered in the blacklist.
If the business traveler is not registered in the blacklist, the verification unit 12 transmits the screen information of the accommodation reception reception screen to the personal terminal 1 via the data transmission / reception unit 11.
On the other hand, if the business traveler is registered in the blacklist, or if the business traveler is not a registered user, information indicating that accommodation arrangements cannot be accepted is sent to the data transmitting / receiving unit 11. To the personal terminal 1 via.
[0012]
When the screen information of the accommodation arrangement reception screen is transmitted to the personal terminal 1, the business traveler operates the personal terminal 1 and makes an arrangement request item (for example, desired accommodation location, accommodation date, accommodation request) on the arrangement reception screen. And the like, and sends the arrangement request item to the accommodation arrangement apparatus 2 (step ST1).
When the data transmission / reception unit 11 receives the arrangement request item from the personal terminal 1, the accommodation ticket issuing unit 14 of the accommodation arrangement device 2 refers to the database 13 and selects an accommodation candidate that matches the conditions of the arrangement request item. It searches and sends the accommodation candidate to the personal terminal 1. However, if there is no accommodation candidate that matches the condition of the arrangement request item, a change of the arrangement request item is requested.
[0013]
When the business traveler operates the personal terminal 1 and selects a desired accommodation from one or more accommodation candidates, the accommodation ticket issuing unit 14 of the accommodation arrangement device 2 selects the accommodation management server of the accommodation. The reservation processing of the room is performed by communicating with the server 3 (steps ST2 and ST3), and the reservation contents are stored in the database 13 (step ST4). However, in the case where the accommodation management server 3 is not installed at the accommodation, the administrator of the accommodation arrangement device 2 (for example, an employee of a travel agency) calls the accommodation to execute the reservation process. May go.
[0014]
When the reservation of the accommodation is completed, the accommodation ticket issuing unit 14 issues, for example, an accommodation ticket in which the details of the reservation and the serial number are described to the business traveler (step ST5). However, the issuance of the accommodation voucher may be performed by the data transmitting / receiving unit 11 transmitting the electronic data of the accommodation voucher to the personal terminal 1 and the personal terminal 1 printing the accommodation voucher in accordance with the electronic data. In this case, a flag for determining the number of times of printing must be added to the electronic data so that the accommodation voucher cannot be printed a plurality of times.) Alternatively, the printed accommodation voucher may be issued by mail to a business traveler. .
[0015]
In this way, when the business traveler receives the accommodation voucher and goes to the accommodation (step ST6), he submits the accommodation voucher to the accommodation (step ST7).
Thus, the business traveler can stay at the accommodation without directly paying the accommodation to the accommodation.
When the business traveler submits an accommodation voucher, the employee at the accommodation destination enters the serial number described in the accommodation voucher into the accommodation management server 3.
Thereby, accommodation management server 3 transmits a bill in which the serial number and the accommodation fee are recorded to accommodation arrangement apparatus 2 (step ST8).
[0016]
When the data transmission / reception unit 11 receives the bill for the accommodation fee of the user from the accommodation management server 3, the price billing unit 16 of the accommodation arrangement device 2 executes the accommodation billing (step ST 9). Is stored in the database 13.
The billing section 16 of the accommodation arrangement device 2 periodically refers to the database 13 and retrieves the bill that has been reimbursed, and retrieves the organization to which the business traveler belongs (for example, the company, office, hospital, school, Other accommodations) are requested for an accommodation fee (step ST10). For example, when a plurality of employees of the company A have received accommodation arrangements, the company A is collectively billed according to a plurality of bills. However, if the business traveler is an individual who does not belong to a group, the business traveler will be charged for the accommodation.
As a result, the accommodation fee is deducted from the bank account or the like of the organization to which the business traveler belongs, but if an employee of the accounting department operates the personal terminal 1 and transmits a request for transmitting a billing statement to the accommodation arrangement device 2, The billing section 16 of the accommodation arrangement device 2 refers to the database 13 and issues a billing statement for the billed bill. Therefore, the organization to which the business traveler belongs can audit the quality of the billing content.
[0017]
When a business traveler finishes a business trip and returns to work, he or she usually prepares a business trip report and submits it to the accounting department.However, the business traveler does not pay the accommodation fee, and the organization to which the business traveler belongs belongs to the accommodation fee. Since the payment is made, there is no need to attach a receipt for the accommodation price to the business trip report. Therefore, it is not necessary for the accounting department or the like to check the receipt of the accommodation fee, etc., and the efficiency of the business trip travel expense settlement operation can be improved.
[0018]
Next, a description will be given of the processing contents in the case where a business traveler cancels in advance without receiving a stay after receiving a stay ticket (see FIG. 3).
For example, when the business trip reason disappears after receiving the accommodation voucher, the business traveler operates the personal terminal 1 and sends a cancellation request of the accommodation (including the serial number of the accommodation voucher) to the accommodation arrangement device 2. Transmit (step ST11).
[0019]
When the data transmitting / receiving unit 11 receives the cancellation request from the personal terminal 1, the list registering unit 15 of the accommodation arranging device 2 specifies the accommodation to be reserved using the serial number of the accommodation voucher as a key, and (Steps ST12 and ST13). However, in the case where the accommodation management server 3 is not installed at the accommodation, the administrator of the accommodation arrangement device 2 (for example, an employee of a travel agency) calls the accommodation and executes the cancellation process. May go.
[0020]
When the cancellation process is performed as described above, the list registration unit 15 of the accommodation arrangement device 2 counts up the number of cancellations for the business traveler stored in the database 13 and counts the number of cancellations as a specified number (for example, 5), the business traveler is registered in the blacklist.
Therefore, if the number of cancellations has not reached the specified number of times, the business traveler can request accommodation at the next business trip opportunity, but if the number of cancellations reaches the specified number of times, it will be penalized as a penalty In addition, it will not be possible to request accommodation arrangements at the next business trip opportunity.
However, even if a business traveler's name is registered in the blacklist, the business traveler's name may be excluded from the blacklist after a certain period of time.
[0021]
At this time, when a predetermined cancellation fee is generated, the accommodation management server 3 transmits a bill in which the serial number and the cancellation fee are recorded to the accommodation arrangement device 2.
When the data transmitting / receiving unit 11 receives the bill for the cancellation fee of the user from the accommodation management server 3, the bill billing unit 16 of the accommodation arrangement device 2 carries out the replacement of the cancellation bill, and stores the bill in the database 13. save.
The billing section 16 of the accommodation arrangement device 2 periodically refers to the database 13 to take out the bill that has been replaced, and bills the organization to which the business traveler belongs for a cancellation fee. At this time, if a plurality of employees of the company A have received accommodation arrangements, a request for a cancellation fee may be made together with a request for another accommodation fee. However, if the business traveler is an individual who does not belong to the group, a cancellation fee will be charged to the business traveler.
[0022]
Next, a description will be given of the processing content in the case where a business traveler cancels without receiving a stay without receiving a stay ticket (see FIG. 4).
The accommodation management server 3 notifies the accommodation arrangement device 2 of the fact that the unauthorized cancellation has been made, unless the business traveler comes to the accommodation without any contact (step ST14). A bill in which the cancellation fee (usually, the fee corresponding to the accommodation fee) is recorded is transmitted to the accommodation arrangement device 2 (step ST15).
[0023]
When the data transmitting / receiving unit 11 receives a notification of the fact that the unauthorized cancellation has been performed from the accommodation management server 3, the list registration unit 15 of the accommodation arranging device 2 determines that the number of cancellations of the business traveler has not reached the specified number. Also blacklists the business traveler.
This makes it impossible for the business traveler to request accommodation at the next business opportunity as a penalty.
[0024]
When the data transmitting / receiving unit 11 receives the bill for the cancellation fee of the user from the accommodation management server 3, the bill billing unit 16 of the accommodation arrangement device 2 carries out the replacement of the cancellation bill, and stores the bill in the database 13. It is stored (step ST16).
The billing section 16 of the accommodation arrangement device 2 periodically refers to the database 13 to take out the bill that has been replaced, and bills the organization to which the business traveler belongs for a cancellation fee.
[0025]
As is clear from the above, according to the first embodiment, only when the user is not registered in the blacklist, the accommodation ticket issuing unit 14 that arranges accommodation and issues the accommodation ticket to the user is provided. When the user receives a request for cancellation of the accommodation, the number of cancellations for the user is counted up, and if the number of cancellations has reached the specified number, the user is registered in the blacklist As a result, it is possible to restrict accommodation arrangements for users who are likely to cancel the reservation, and as a result, it is possible to reduce the risk of complicating the cancellation process in travel agencies and the like. It works.
[0026]
Further, according to the first embodiment, when a user cancels without permission, even if the number of cancellations does not reach the specified number of times, the user is registered in the blacklist. There is an effect that it is possible to restrict the arrangement of accommodations for various users.
Further, according to the first embodiment, upon receiving a request for the accommodation fee or the cancellation fee of the user from the accommodation, the accommodation price or the cancellation fee is refunded, and the accommodation price or the cancellation fee is given to the user's affiliated organization. Since the cancellation fee is charged, it is not necessary to attach a receipt for the accommodation fee to the business trip report when the user stays on a business trip of the company. Therefore, it is not necessary for the accounting department or the like of the company to check the receipt of the accommodation fee, so that there is an effect that the efficiency of the business trip travel expense settlement operation can be improved.
[0027]
In the first embodiment, the case where the user is a business traveler of a certain company has been described. However, the present invention is not limited to this and may be a general traveler.
Further, in the first embodiment, a case is described in which, when a user makes an unauthorized cancellation, the user is immediately registered in a blacklist. However, the present invention is not limited to this. When canceling, the user may be registered in a blacklist.
[0028]
Embodiment 2 FIG.
In the first embodiment, the case where the accommodation is not accepted when the user is registered in the blacklist has been described. However, even when the user is registered in the blacklist, the user is not allowed to make a predetermined arrangement. If the usage conditions are accepted, the accommodation ticket issuing unit 14 may arrange the accommodation and issue the accommodation ticket to the user.
For example, the prescribed usage conditions include a condition that the accommodation price is paid in advance (if the user first transfers the accommodation price to the account of the travel agent, the accommodation arrangement will be accepted), and the next cancellation will be made. In such a case, it is conceivable that payment of damages is required in addition to the normal cancellation fee.
This has the effect of reducing the risk of complicating the cancellation process in a travel agency or the like and increasing the chances of arranging accommodation.
[0029]
The list registration unit 15 of the accommodation arranging device 2 is configured such that, when the user accepts the above conditions of use, if the user uses the accommodation without canceling the predetermined number of times in a row, Exclude users.
In other words, if the user has used the accommodation without canceling it a predetermined number of times in a row, the user no longer determines that the user is likely to cancel the reservation, and uses the blacklist Try to exclude people.
As a result, the user can restore trust and receive services under normal conditions.
[0030]
Embodiment 3 FIG.
In the first embodiment, the case in which the accommodation is accepted when the user is not registered in the blacklist has been described. However, even if the user is not registered in the blacklist, the user is not registered in the past. When the cancellation has been made in advance, the accommodation ticket issuing unit 14 may transmit, via the data transmission / reception unit 11, information for issuing a warning to the personal terminal 1 prior to arranging accommodation.
As a result, it is expected that the user will recognize the possibility of being registered in the blacklist, etc., fully understand the disadvantage of canceling, and then arrange for accommodation.
[0031]
Embodiment 4 FIG.
Although not particularly mentioned in the first embodiment, the price billing unit 16 of the accommodation arrangement device 2 may implement a discount service of the accommodation price in accordance with the use results of the user or the affiliated organization.
In other words, if the user has not canceled for the past year, 3% discount on the accommodation price, and if the user has not canceled for the past 3 years, offer a 5% discount on the accommodation price, etc. Make arrangements and charge for accommodation. Alternatively, if the total number of use of the affiliated organization is 100 or more times a month, the employee of the affiliated organization presents a 5% discount. Above, arrange accommodation and charge for accommodation.
As a result, there is an effect that the usage of the user can be increased.
[0032]
【The invention's effect】
As described above, according to the present invention, only when the user is not registered in the blacklist, a ticket issuing means for arranging accommodation and issuing an accommodation ticket to the user is provided, and When a cancellation request is received, the number of cancellations for the user is counted up, and if the number of cancellations has reached the specified number, the user is registered in the blacklist, so it is possible to cancel the reservation Thus, it is possible to restrict the arrangement of accommodations for users who are highly likely to travel, and as a result, it is possible to reduce the risk of complicating the cancellation process in a travel agency or the like.
[Brief description of the drawings]
FIG. 1 is a configuration diagram showing an accommodation arrangement device according to Embodiment 1 of the present invention.
FIG. 2 is a flowchart showing processing contents of a lodging arrangement device according to Embodiment 1 of the present invention;
FIG. 3 is a flowchart showing the processing contents of the accommodation arrangement device according to Embodiment 1 of the present invention;
FIG. 4 is a flowchart showing processing contents of the accommodation arrangement device according to the first embodiment of the present invention;
FIG. 5 is an explanatory diagram showing information stored in a database.
[Explanation of symbols]
1 personal terminal, 2 accommodation arrangement device, 3 accommodation management server, 11 data transmission / reception unit, 12 verification unit (verification unit), 13 database, 14 accommodation ticket issuing unit (ticket issuing unit), 15 list registration unit (list registration unit) , 16 A billing unit (a billing means).

Claims (9)

When a request for accommodation is received from a user, verification means for verifying whether or not the user is registered in a blacklist, and the verification result of the verification means indicates that the user is not registered in the blacklist Limited to the above, if the accommodation ticket is issued to the user by arranging the accommodation and the accommodation ticket is issued by the above-mentioned ticket issuing means, and if the cancellation request of the accommodation is received from the user, the cancellation related to the user An accommodation arrangement device comprising: a list registering unit that counts up the number of times and, if the number of cancellations reaches a specified number, registers the user in a blacklist. Upon receiving a request for a guest's accommodation or cancellation fee from an accommodation destination, the accommodation or cancellation fee is replaced, and the user's affiliated organization is provided with a billing means for claiming the accommodation or cancellation fee. The accommodation arrangement device according to claim 1, wherein: 3. The accommodation arrangement apparatus according to claim 2, wherein the billing means bills the accommodation fee or the cancellation fee to the user when the user is not an individual. 4. The method according to claim 1, wherein the list registration means registers the user in a blacklist when the user cancels without permission, even if the number of cancellations does not reach a specified number. An accommodation arrangement device according to any one of the preceding claims. Even if the ticketing means indicates that the verification result of the verification means is registered in the blacklist, if the user agrees to the predetermined use conditions, he / she can arrange accommodation and issue the accommodation ticket to the user. The accommodation arrangement device according to any one of claims 1 to 4, wherein: 6. The accommodation arrangement device according to claim 5, wherein the list registration unit excludes the user from the black list when the user uses the accommodation without canceling the predetermined number of times. Even if the verification result of the verification means indicates that it is not registered in the blacklist, the ticketing means will issue a warning prior to arranging accommodation if the user has canceled in advance in the past. The accommodation arrangement device according to any one of claims 1 to 3, wherein The accommodation arrangement apparatus according to claim 2 or 3, wherein the billing means discounts the lodging bill according to the use results of the user or the affiliated organization. The accommodation arrangement apparatus according to claim 2 or 3, wherein the billing means issues a billing statement for the billed bill.

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