JP2004325301A - System and terminal for user guidance - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a user guidance system for guiding a user up to a destination. <P>SOLUTION: An institution is provided with rooms, and guidance terminals 1a-1f for guiding users to their destinations are installed at important positions of passages inside the installation. The user receives an IC card at a reception desk or the like, and makes the guidance terminals 1a-1f read information on the destination stored in this IC card, and the guidance terminals 1 display guidance information for guiding the user up to the destination on the basis of that destination information. Consequently, the user can go up to the destination easily by being guided by instructions of the guidance terminals 1a-1f installed at the important positions. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a user guidance system that guides a user to a destination, and more particularly to a user guidance system that guides a user to a destination by installing a guidance terminal at a key point in a facility.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, in places that are rarely used or facilities that have been visited for the first time, it is often difficult for users and visitors of facilities to reach their destinations. For example, in movie theaters, theaters, and the like, in the case of reserved seats, the number of seats is so large that it is difficult to find one's own seat. For this reason, some theaters are provided with a guide plate displaying a seat number on the front.
[0003]
However, the conventional information board has a problem that a visitor has to check the number of his / her own seat and find out where the seat of that number is located, which is still troublesome. In addition, when using a ballpark or the like, or changing the arrangement of theaters, the seating order or seat number may change at any time, and there may be cases where a fixed seating order cannot be used. Was.
[0004]
As a technique for solving such a problem, a seat display device for displaying each seat in the hall, a card reader, and a seat card for recording a unique seat number are provided. There has been proposed a seat guide device configured to display the seat position of the seat display device corresponding to the seat number read and read by the card reader (see Patent Document 1).
[0005]
[Patent Document 1]
With the above-mentioned seat guide device, the seat is displayed on the seat display device only by reading the seat card number with the card reader, so that the visitor can know his or her own seat. .
[0006]
[Problems to be solved by the invention]
However, in the above-described seat guide device, the user's seat is displayed on the seat display device, and the position of the seat is known, but the route to it is unknown. In particular, it is important for a person who visits the place for the first time to know the route to the destination.
[0007]
Then, this invention was invented in view of the said subject, and the objective is to provide the user guidance system which guides a user to a destination.
[0008]
[Means for Solving the Problems]
A first invention for achieving the above object of the present invention is a user guidance system,
Storage means for storing destination information on the destination of the facility user;
A plurality of guidance terminals that are provided in the facility, read the destination information stored in the storage unit, and display guidance information for guiding the user to the destination based on the read destination information. Features.
[0009]
According to a second invention for achieving the above object of the present invention, in the first invention, identification information for identifying a user is further recorded in the storage means, and the guidance terminal is provided with the user's guidance information together with the user's guidance information. Is also configured to be displayed.
[0010]
A third invention for achieving the object of the present invention is characterized in that, in the first and second inventions, a display section of a guidance terminal for displaying guidance information is installed on a floor in a facility. I do.
[0011]
A fourth aspect of the present invention for achieving the object of the present invention is characterized in that, in the first, second, and third aspects, the storage means is an IC card.
[0012]
A fifth invention for achieving the above object of the present invention is a user guidance terminal for reading storage means storing destination information on a destination of a user of a facility and guiding the user to the destination. ,
Reading means for reading the destination information stored in the storage means;
A database in which guidance information from the terminal to a plurality of destinations is recorded,
A display section on which guidance information is displayed,
A control unit that searches the database for guidance information for guiding a user to the destination from the read destination information, and displays the guidance information of the user on the display unit.
[0013]
In a sixth aspect of the present invention for achieving the object of the present invention, in the fifth aspect of the present invention, when identification information for identifying a user is recorded in the storage means, the control unit uses the identification information together with the user guidance information. Characterized in that information for identifying a person is also displayed.
[0014]
A seventh aspect of the present invention for achieving the object of the present invention is characterized in that, in the fifth and sixth aspects, the display section is installed on a floor in a facility separately from the main body. .
[0015]
An eighth invention for achieving the object of the present invention is characterized in that in the fifth, sixth, and seventh inventions, the storage means is an IC card.
[0016]
A ninth invention for achieving the above object of the present invention is a user guidance system for reading storage means storing destination information relating to a destination of a user of a facility and guiding the user to the destination. ,
Having a plurality of guidance terminals, a guidance management device connected to the plurality of guidance terminals,
Each of the plurality of guidance terminals,
Means for reading the destination information stored in the storage means and transmitting the destination information and its own identification information, based on the guidance control information transmitted from the guidance management device; A display unit for displaying guidance information for guiding the user to the destination,
The guidance management device,
Means for generating guidance control information for guiding a user to a destination based on the destination information and the identification information of the guidance terminal transmitted from the guidance terminal, and transmitting the guidance control information to the guidance terminal; It is characterized by.
[0017]
According to a tenth invention for achieving the above object of the present invention, in the ninth invention, identification information for identifying a user is further recorded in the storage means, and the guidance terminal is provided with the user's guidance information together with the user's guidance information. Is also configured to be displayed.
[0018]
An eleventh invention for achieving the object of the present invention is characterized in that, in the ninth and tenth inventions, a display section of a guidance terminal for displaying guidance information is installed on a floor in a facility. .
[0019]
A twelfth invention for achieving the object of the present invention is characterized in that in the ninth, tenth and eleventh inventions, the storage means is an IC card.
[0020]
BEST MODE FOR CARRYING OUT THE INVENTION
A first embodiment according to the present invention will be described.
[0021]
FIG. 1 is a diagram for explaining the first embodiment, and is a plan view of a facility.
[0022]
Each room is provided in the facility, and guidance terminals 1a to 1f for guiding a user to a destination are installed at important points in a corridor in the facility. Then, the user receives the IC card at reception or the like, reads the destination information stored in the IC card into the guidance terminals 1a to 1f, and based on the destination information, the guidance terminal 1 Guidance information to guide the person to the destination is displayed. Thus, the user is guided by the instructions of the guidance terminals 1a to 1f installed at the key points, and can easily reach the destination.
[0023]
Hereinafter, each configuration will be described in detail.
[0024]
First, the IC card 2 will be described.
[0025]
FIG. 2 is an external view of the IC card 2.
[0026]
The IC card 2 is a non-contact type IC card, and includes a storage unit 21 for storing destination information and a transmission unit 22 for transmitting information.
[0027]
The destination information stored in the storage unit 21 is information for specifying the destination, and is, for example, a room number for a room in the facility or a seat number for a movie theater, a hall, an airplane, or the like. Then, when the user uses or visits the facility, the destination information is transmitted to the destination at a reception or the like, and is stored in the storage unit 21 of the IC card 2 by the receptionist or the like.
[0028]
In the present embodiment, an IC card is described as an example of the storage means as described above, but the storage means is not limited to this, and may be, for example, a bar code or a magnetic card. Further, the IC card is not limited to a non-contact type IC card, but may be a contact type IC card.
[0029]
Next, the guidance terminals 1a to 1f will be described. Since the guide terminals 1a to 1f have the same configuration, the guide terminal 1a will be described.
[0030]
FIG. 3 is an external view of the guidance terminal 1a, and FIG. 4 is a block diagram of the guidance terminal 1a.
[0031]
In FIG. 3, reference numeral 31 denotes an IC card reader provided outside the guidance terminal 1a. Then, by holding the IC card 2 over the IC card reader 31, the destination information stored in the IC card 2 is read.
[0032]
32 is a guidance information database. The guidance information database 32 stores location information and guidance information for guiding to this location in association with each other. For example, when a plurality of rooms are provided in a facility as in the present embodiment, a room number is stored as location information, and guidance information up to the room number is stored as guidance information in association with each other. Here, the guidance information may visually indicate a direction like an arrow, may be a specific sentence, or may be used in combination.
[0033]
Specific examples of the guidance information database 32 are shown in FIGS. FIG. 5 is an example of the guidance information database 32 of the guidance terminal 1b, FIG. 6 is an example of the guidance information database 32 of the guidance terminal 1e, and FIG. 7 is an example of the guidance information database 32 of the guidance terminal 1f. Each guidance information database 32 stores a room number, guidance information A, and guidance information B in association with each other. The guidance information A stores an arrow pointing from the guidance terminal to the destination, and the guidance information B is information of a sentence to the destination.
[0034]
33 is a control unit. The control unit 33 receives the destination information read by the IC card reader 31, searches the guidance information database 32 for guidance information corresponding to the destination information, and reads the guidance information. Then, display control information is generated based on the read guidance information.
[0035]
Reference numeral 34 denotes a display unit such as an LCD, a plasma display, or the like, which displays guidance information based on display control information from the control unit 33.
[0036]
Next, the operation in the above configuration will be described. Here, the case where the destination of the visitor is the room of the room number 505 and the visitor is guided to the room of the room number 505 as shown in FIG. 8 will be described.
[0037]
First, the visitor (user) makes an intention at the reception and receives the IC card 2 in which the destination information is stored. Here, the destination is the room number 505, and 505 is stored in the IC card 2 as the destination information.
[0038]
Next, the visitor holds the IC card 2, approaches the guidance terminal 1b, and causes the IC card reader 31 of the guidance terminal 1b to read the destination information.
[0039]
The read destination information is sent to the control unit 33 of the guidance terminal 1b, and the control unit 33 searches the guidance information database 32 for guidance information corresponding to the destination information. Here, the guidance information database 32 of the guidance terminal 1b is shown in FIG. 5, and the read destination information corresponds to “505”, and the guidance information corresponds to the guidance information A “↑” and the guidance information B “ Proceed in the direction of the arrow. " Therefore, display control information is generated from the guidance information and transmitted to the display unit 34. Then, as shown in FIG. 9, the display unit 34 displays an arrow “↑” and a sentence “Please proceed in the direction of the arrow”.
[0040]
The visitor (user) sees what is displayed on the display unit 34 and proceeds in that direction.
[0041]
Subsequently, the visitor (user) approaches the guidance terminal 1e and similarly causes the IC card reader 31 of the guidance terminal 1e to read the destination information.
[0042]
The read destination information is sent to the control unit 33 of the guidance terminal 1e, and the control unit 33 searches the guidance information database 32 for guidance information corresponding to the destination information. Here, the guidance information database 32 of the guidance terminal 1e is shown in FIG. 6, and the read destination information corresponds to "505", and the guidance information corresponds to the guidance information A "→" and the guidance information B " Proceed in the direction of the arrow. " Therefore, display control information is generated from the guidance information and transmitted to the display unit 34. Then, on the display unit 34, as shown in FIG. 10, an arrow "→" and a sentence "Please proceed in the direction of the arrow" are displayed.
[0043]
The visitor (user) watches what is displayed on the display unit 34, proceeds in that direction, approaches the guidance terminal 1f, and causes the IC card reader 31 of the guidance terminal 1f to read the destination information.
[0044]
The read destination information is sent to the control unit 33 of the guidance terminal 1f, and the control unit 33 searches the guidance information database 32 for guidance information corresponding to the destination information. Here, the guidance information database 32 of the guidance terminal 1f is as shown in FIG. 7, and the read destination information corresponding to “505” is guidance information A “←” and guidance information B “arrow”. The room is in the direction of ". Therefore, display control information is generated from the guidance information and transmitted to the display unit 34.
[0045]
Then, as shown in FIG. 11, an arrow “←” and a sentence “Room in the direction of the arrow” are displayed on the display unit 34, and the visitor (user) is displayed on the display unit 34. , And arrives at the room of room number 505 which is the destination.
[0046]
As described above, in the present embodiment, the visitor (user) reads the destination information stored in the IC card into the guidance terminal, thereby displaying the guidance information, and proceeding according to the guidance information. Get to your destination without hesitation.
[0047]
A second embodiment will be described.
[0048]
In the first embodiment, only the destination information is stored in the IC card. However, if a large number of visitors (users) use the guidance terminal at one time, it is difficult to know which display is displayed for themselves. Therefore, in the second embodiment, identification information for identifying a visitor (user) is also stored as information stored in the IC card in addition to the destination information, and the visitor is displayed when the guidance information is displayed. The system is characterized in that the identification information of the (user) is also displayed so that the visitor (user) can easily understand the self-guided information.
[0049]
In order to achieve the above-mentioned features, identification information for identifying a visitor (user) is also stored as information stored in the IC card 2 in addition to destination information. Here, the identification information for identifying the visitor (user) is the name of the visitor (user), the name of the company to which the visitor belongs, and the like.
[0050]
Further, the control unit 33 of the guidance terminals 1 a to 1 f generates display control information based on the guidance information and the identification information of the read visitor (user) and transmits the display control information to the display unit 34.
[0051]
Thereby, as shown in FIG. 12, the identification information of the visitor (user) is displayed on the display unit 34 together with the guidance information.
[0052]
A third embodiment will be described.
[0053]
In the first embodiment, the display unit 34 is provided on the main body of each of the guidance terminals 1a to 1f. However, installation locations are limited in movie theaters, passageways such as airplanes, and the like. Therefore, the third embodiment is characterized in that the display units 34 of the guidance terminals 1a to 1f are provided on a floor surface such as a passage to save space.
[0054]
In order to achieve the above characteristics, the display unit 34 is installed on the floor of the passage as shown in FIG.
[0055]
If the display unit 34 is installed on the floor in this manner, in addition to saving space, even in a dark place such as a movie theater or a theater, display light is emitted from below, so that other users are troublesome. Guidance information can be displayed without calling.
[0056]
A fourth embodiment will be described.
[0057]
In the first embodiment, the guidance information is controlled for each guidance terminal. However, the fourth embodiment is characterized in that a management server for managing the guidance terminal is provided.
[0058]
FIG. 14 is a diagram for explaining the fourth embodiment.
[0059]
Each room is provided in the facility, and guide terminals 10a to 10f for guiding a user to a destination are installed at important points in a corridor in the facility. Each of the guidance terminals 10 a to 10 f is connected to the management server 11.
[0060]
The user causes the guidance terminals 10a to 10f to read the information stored in the IC card distributed at the reception or the like, so that the guidance terminals 10a to 10f display guidance information for guiding the user to the destination. . Thereby, the user is guided by the instructions of the guidance terminals 10a to 10f installed at the key points, and can easily reach the destination.
[0061]
Hereinafter, each configuration will be described in detail. Note that the same components as those in the first embodiment are denoted by the same reference numerals and description thereof is omitted.
[0062]
First, the guidance terminals 10a to 10f will be described. Since the guide terminals 10a to 10f have the same configuration, the guide terminal 10a will be described.
[0063]
FIG. 15 is a block diagram of the guidance terminal 10a.
[0064]
In FIG. 15, reference numeral 41 denotes an IC card reader. By holding the IC card 2 over the IC card reader 41, destination information of the IC card 2 is read.
[0065]
Reference numeral 42 denotes a transmission / reception unit for transmitting / receiving information to / from the management server 11.
[0066]
Reference numeral 43 denotes a display unit such as an LCD or a plasma display, which displays guidance information.
[0067]
A control unit 44 transmits the read destination information together with the identification information of its own guidance terminal via the transmission / reception unit 44. In the present embodiment, the identification information of the guidance terminal will be described with each figure number as identification information.
[0068]
Further, the control unit 44 causes the display unit 43 to display the guidance information based on the display control information from the management server 11.
[0069]
Next, the management server 11 will be described.
[0070]
FIG. 16 is a block diagram of the management server 11.
[0071]
Reference numeral 51 denotes a transmitting / receiving unit that transmits / receives data to / from the guidance terminals 10a to 10f.
[0072]
52 is a guidance information database. In the guidance information database 52, for each identification information of the guidance terminals 10a to 10f, location information and guidance information for guiding to the location are stored in association with each other. For example, when a plurality of rooms are provided in a facility as in the present embodiment, a room number is stored as location information, and guidance information up to the room number is stored as guidance information in association with each other. Here, the guidance information may visually indicate the direction like an arrow, may be a specific sentence, or may be used in combination thereof.
[0073]
FIG. 17 shows a specific example of the guidance information database 52. As shown in FIG. 17, the guidance information database 52 stores a room number, guidance information A, and guidance information B in association with each identification information of each guidance terminal. The guidance information A stores an arrow pointing from the guidance terminal to the destination, and the guidance information B is information of a sentence to the destination.
[0074]
53 is a control unit. The control unit 53 receives the destination information and the identification information of the guidance terminal transmitted from the guidance terminals 10a to 10f, and outputs the guidance information corresponding to the destination information among the data of the identification information of the guidance terminal to the guidance information. The database 52 is retrieved and read. Then, display control information is generated based on the read guidance information, and transmitted to the guidance terminals 10 a to 10 f via the transmission unit 51.
[0075]
Next, the operation in the above configuration will be described. Here, the case where the destination of the visitor is the room of the room number 505 and the visitor is guided to the room of the room number 505 as shown in FIG. 18 will be described.
[0076]
First, the visitor (user) makes an intention at the reception and receives the IC card 2 in which the destination information is stored. Here, the destination is the room number 505, and 505 is stored in the IC card 2 as the destination information.
[0077]
Next, the visitor holds the IC card 2, approaches the guidance terminal 10b, and causes the IC card reader 41 of the guidance terminal 10b to read the destination information.
[0078]
The read destination information is sent to the management server 11 together with the identification information “10b” of the guidance terminal 10b, and the control unit 53 of the management server reads the destination information from the database corresponding to the identification information of the guidance terminal 10b. The searched guidance information is searched. Here, as shown in FIG. 17, the destination information is “505”, and the guidance information corresponding to the destination information “505” is the guidance information A “↑” and the guidance information B “ Please go on. " Therefore, display control information is generated from the guidance information and transmitted to the guidance terminal 10b. Then, in the guidance terminal 10b, the control unit 44 displays an arrow “↑” and a sentence “Please proceed in the direction of the arrow” on the display unit 43, as in FIG.
[0079]
The visitor (user) watches what is displayed on the display unit 43 and proceeds in that direction.
[0080]
Subsequently, the visitor (user) approaches the guidance terminal 10e, and similarly causes the IC card reader 41 of the guidance terminal 10e to read the destination information.
[0081]
The read destination information is sent to the management server 11 together with the identification information of the guidance terminal 10e, and the control unit 53 searches the database corresponding to the identification information of the guidance terminal 10e for guidance information corresponding to the destination information. You. Here, the read destination information is “505”, and the guidance information corresponding to the destination information “505” is, as shown in FIG. 17, the guidance information 1 “→” and the guidance information 2 “arrow”. Proceed in the direction ". Therefore, display control information is generated from the guidance information and transmitted to the guidance terminal 10e. Then, in the guidance terminal 10b, the control unit 44 displays an arrow “↑” and a sentence “Please proceed in the direction of the arrow” on the display unit 43, as in FIG.
[0082]
The visitor (user) watches what is displayed on the display unit 43, proceeds in that direction, approaches the guidance terminal 10f, and causes the IC card reader 41 of the guidance terminal 10f to read the destination information.
[0083]
The read destination information is sent to the management server 11, and sent to the management server 11 together with the identification information of the guidance terminal 10e by the control unit 53. The control unit 53 reads the destination information from the database corresponding to the identification information of the guidance terminal 10e. Then, guidance information corresponding to the destination information is searched. Here, the read destination information is “505”, and the guidance information corresponding to the destination information “505” is, as shown in FIG. 17, the guidance information A “←” and the guidance information B “arrow”. It is a room in the direction. " Therefore, display control information is generated from the guidance information and transmitted to the guidance terminal 10f.
[0084]
Then, in the guidance terminal 10f, the control unit 44 displays the arrow "←" and the text "Room in the direction of the arrow" as shown in FIG. Watching what is displayed on the display unit 43, the user arrives at the room with the room number 505, which is the destination.
[0085]
According to the embodiment of the present invention, the configuration of each guidance terminal is simplified, and the space can be reduced. In addition, since the management server 11 can perform centralized management, for example, it is possible to determine which guide terminal the user is currently near.
[0086]
It is to be noted that the above-described first to fourth embodiments can be used in appropriate combinations.
[0087]
In the present embodiment, the case where the present invention is applied to guidance in a building has been described. However, the present invention is not limited to this, and can be applied to guidance in vehicles such as aircraft and trains.
[0088]
【The invention's effect】
According to the present invention, the visitor (user) reads the destination information stored in the storage means such as an IC card into the guidance terminal, thereby displaying the guidance information and proceeding according to the guidance information. Thereby, there is an excellent effect that the user can reach the destination without hesitation.
[Brief description of the drawings]
FIG. 1 is a diagram for explaining a first embodiment;
FIG. 2 is an external view of an IC card 2.
FIG. 3 is an external view of a guidance terminal 1a.
FIG. 4 is a block diagram of the guidance terminal 1a.
FIG. 5 is a diagram showing an example of a guidance information database 32 of the guidance terminal 1b.
FIG. 6 is a diagram illustrating an example of a guidance information database 32 of the guidance terminal 1e.
FIG. 7 is a diagram illustrating an example of a guidance information database 32 of the guidance terminal 1f.
FIG. 8 is a diagram for explaining the operation of the guidance system.
FIG. 9 is a diagram illustrating an example of guidance information displayed on a display unit;
FIG. 10 is a diagram illustrating an example of guidance information displayed on a display unit;
FIG. 11 is a diagram illustrating an example of guidance information displayed on a display unit;
FIG. 12 is a diagram illustrating an example of guidance information displayed on a display unit according to the second embodiment.
FIG. 13 is a diagram for explaining a third embodiment;
FIG. 14 is a diagram for explaining a fourth embodiment;
FIG. 15 is a block diagram of the guidance terminal 10a.
FIG. 16 is a block diagram of the management server 11;
FIG. 17 is a diagram showing an example of a guidance information database 52.
FIG. 18 is a diagram for explaining the operation of the guidance system.
[Explanation of symbols]
1a to 1f Guide terminal 2 IC card 10a to 10f Guide terminal 11 Management server

Claims (12)

A user guidance system,
Storage means for storing destination information on the destination of the facility user;
A plurality of guidance terminals that are provided in the facility, read the destination information stored in the storage unit, and display guidance information for guiding the user to the destination based on the read destination information. Characterized user guidance system. The identification information for identifying a user is further recorded in the storage means, and the guidance terminal is configured to display information for identifying the user together with the guidance information of the user. User guidance system according to 1. The user guidance system according to claim 1 or 2, wherein a display unit of the guidance terminal that displays guidance information is installed on a floor in the facility. 4. The user guidance system according to claim 1, wherein said storage means is an IC card. A user guidance terminal for reading storage means in which destination information relating to the destination of the user of the facility is stored, and guiding the user to the destination,
Reading means for reading the destination information stored in the storage means;
A database in which guidance information from the terminal to a plurality of destinations is recorded,
A display section on which guidance information is displayed,
A control unit that searches the database for guidance information for guiding a user to the destination from the read destination information, and displays the guidance information of the user on the display unit. Guidance terminal. When identification information for identifying a user is recorded in the storage means, the control unit is configured to display information for identifying the user together with guidance information for the user. 5. The user guidance terminal according to 5. The user guidance terminal according to claim 5, wherein the display unit is installed on a floor in the facility separately from the main body. 8. The user guidance system according to claim 5, wherein said storage means is an IC card. A user guidance system for reading storage means in which destination information regarding a destination of a user of the facility is stored, and guiding the user to the destination,
Having a plurality of guidance terminals, a guidance management device connected to the plurality of guidance terminals,
Each of the plurality of guidance terminals,
Means for reading the destination information stored in the storage means and transmitting the destination information and its own identification information, based on the guidance control information transmitted from the guidance management device; A display unit for displaying guidance information for guiding the user to the destination,
The guidance management device,
Means for generating guidance control information for guiding a user to a destination based on the destination information and the identification information of the guidance terminal transmitted from the guidance terminal, and transmitting the guidance control information to the guidance terminal; A user guidance system characterized by the following. 10. The identification information for identifying a user is further recorded in the storage means, and the guidance terminal is configured to display information for identifying the user together with the guidance information of the user. User guidance system according to 1. 11. The user guidance system according to claim 9, wherein a display unit of the guidance terminal that displays guidance information is installed on a floor in the facility. The user guidance system according to any one of claims 9 to 11, wherein the storage unit is an IC card.

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