JP2004287513A - Information processor - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processor capable of preventing prejudice of a commodity purchaser due to operation error of a cashier. <P>SOLUTION: The information processor is provided with a reading means 2 for reading an article code, a requesting means 13 for notifying article information of a reception object on the basis of the article code read by the reading means, and requesting reception confirmation of an article, and a processing means 16 for canceling reception of a predetermined article when a response rejecting reception of the predetermined article is received with respect to the request of the requesting means, ascertaining reception of the predetermined article and carrying out a reception process of the ascertained article when a response accepting reception of the predetermined article is received. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an information processing apparatus installed in a supermarket or the like, which reads a barcode attached to a product and performs a transaction process on the product.
[0002]
[Prior art]
2. Description of the Related Art In recent years, an information processing terminal that reads a barcode attached to a product and performs accounting processing of the product is installed in a supermarket or the like (for example, see Patent Literature 1). By installing such an information processing terminal, the cashier can increase the efficiency of the accounting process.
[0003]
[Patent Document 1]
JP 2000-113095 A
[Problems to be solved by the invention]
According to the information processing terminal described above, there is a possibility that the purchaser may suffer disadvantages due to an operation error of the cashier as described below.
[0005]
First, a description will be given of a problem in which the cash of a certain commodity is collected twice due to an operation error of a cashier. The bar code reader of the information processing terminal described above optically reads a bar code attached to a product. Some products to which a barcode is attached are not only flat but also curved. That is, the barcodes attached to these products are not only flat but also curved. Further, a bar code may be attached to a bag or the like that wraps the product.
[0006]
In the case where the barcode is attached in a plane, the barcode can be successfully read in almost one reading operation. However, in cases other than the above cases, barcode reading may not be successful in one reading operation. In such a case, the cashier repeats the barcode reading operation several times. The bar code of the same product may be read a plurality of times by such a repeated bar code reading operation. That is, the bar code of the same product may be read a plurality of times due to an operation error of the cashier. Alternatively, a bar code of the same product may be read a plurality of times due to a mistake in selecting a product by a cashier (a mistake of picking up the same product a plurality of times). In other words, even though only one product was actually purchased, the same product is purchased a plurality of times in accounting.
[0007]
The cashier only has to notice the mistake when looking at the screen of the information processing terminal, but may overlook it. The information processing terminal issues an accounting report (receipt), but the confirmation of the accounting content by the accounting report is often a post-check after leaving the accounting place due to, for example, the congestion of the accounting place. If a post-confirmation notice of an error in the details of the accounting (excessive billing), a good purchaser must return to the place of accounting and make a complaint against the incorrect accounting, which is inconvenient for the buyer. There was a problem. In the worst case, if even the purchaser does not notice the error in the details of the accounting, the payment which should not be originally paid (unpurchased products) will be collected.
[0008]
In addition, the cashier receiving the complaint must correct the accounting for which accounting has already been completed in response to the complaint, which causes a problem of increasing the burden of accounting. Furthermore, there is a problem that it is difficult to detect a false declaration that attempts to cheat the actual multiple purchases due to false claims.
[0009]
Next, a description will be given of a second problem that a normal price is collected without reflecting a discount due to an operation error of a cashier. The information processing terminal described above reads a barcode of a product and processes a price associated with the barcode. In a supermarket or the like, a bargain may be held during a specific period to sell a specific product at a discount from a normal price. A bargain for a specific period, for example, a discount on a time service may not be reflected on the information processing terminal. In such a case, unless the cashier recognizes that the item is a bargain product and performs a discount operation, the discount price is not reflected in actual accounting.
[0010]
The cashier only has to notice the mistake when looking at the screen of the information processing terminal, but may overlook it. The information processing terminal issues an accounting report (receipt), but the confirmation of the accounting content by the accounting report is often a post-check after leaving the accounting place due to, for example, the congestion of the accounting place. If the post-confirmation notices an error in the details of the accounting (the discount is not reflected), the purchaser of the product without fault must return to the accounting place and make a claim for the error in the details of the accounting. There was a problem that it was inconvenient. In the worst case, if even the purchaser does not notice the error in the accounting contents, the normal price will be collected.
[0011]
An object of the present invention is to solve the above problem, and to provide an information processing apparatus capable of preventing a purchaser from suffering a disadvantage due to an operation error of a cashier. is there.
[0012]
[Means for Solving the Problems]
In order to solve the above problems and achieve the object, an information processing apparatus according to the present invention is configured as follows.
[0013]
An information processing apparatus according to the present invention includes: a reading unit that reads an article code; a request unit that notifies information of an article to be received based on the article code read by the reading unit; If a response to the request of the means is refused to accept the given article, the acceptance of the given article is canceled, and if a response is accepted to accept the given article, acceptance of the given article is accepted. Processing means for determining and accepting the determined article.
[0014]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[0015]
FIG. 1 is a diagram showing an example of the information processing apparatus of the present invention. As shown in FIG. 1, the information processing apparatus includes a personal computer (hereinafter, PC) 1 and an input device 2. The PC 1 and the input device 2 are connected by RS-232C, USB, Bluetooth, or the like. The input device 2 is, for example, a barcode reader. That is, the input device 2 optically reads the barcode attached to the product and notifies the PC 1 of the barcode read result.
[0016]
FIG. 2 is a block diagram illustrating an example of the PC 1. As shown in FIG. 2, the PC 1 includes a CPU 11, a data communication unit 12, a display unit 13, an input unit 14, a storage unit 15, a control unit 16, and a secondary storage device 17. The data communication unit 12 receives the barcode reading result notified from the input device 2. The secondary storage device 17 stores a database of each product information corresponding to each barcode reading result. For example, information such as the product name, image, and price of the product a is registered as information corresponding to the barcode reading result A in the database. When the bar code reading result A is received by the data communication unit 12, information such as the product name, image, and price of the product a corresponding to the bar code reading result A is read based on the database stored in the secondary storage device 17. Then, information such as the product name, the image, and the price of the product a is displayed on the display unit 13. The display unit 13 includes, for example, a plurality of displays. One display is installed at a position where an operator (cashier) operating the information processing apparatus can view the display, and the other display is a product purchaser ( Customer) is installed at a position where it can be seen. That is, the reading result (item name, image, and price of the item a) attached to the item a to be purchased by the customer is displayed on these displays so that both the operator and the item purchaser can understand. The CPU 11 executes a merchandise sales process (payment process) based on a barcode read result read from the merchandise and a database stored in the secondary storage device 17.
[0017]
The input unit 14 includes hard keys and a touch panel. The hard keys include numeric keys and the like, and are used when directly inputting the price of a product or the like. Further, the touch panel is arranged on the display unit 13 and detects pressing of an arbitrary position on the display unit 13. The content displayed on the display unit 13 is controlled by the control unit 16. Further, the control unit 16 receives input information from the hard keys of the input unit 14 and input information (pressed position) from the touch panel, and executes a process corresponding to the input information. For example, the control unit 16 controls display contents, and displays a predetermined item at a predetermined position. More specifically, the control unit 16 displays a “confirmation” key and a “correction” key for requesting confirmation of the display content at a predetermined position on the display unit 13 as necessary. At this time, when receiving the input information indicating that the predetermined position (the display position of the “confirmation” key or the “correction” key) has been pressed, the control unit 16 determines the predetermined item (the “confirmation” key or the “correction” key). Is determined to have been selected, and processing corresponding to selection of a predetermined item (selection of an item of a “confirm” key or a “correction” key) is executed.
[0018]
FIG. 3 is a diagram illustrating an example of a normal product purchase confirmation screen. More specifically, FIG. 3 is an example of a screen displayed when barcodes are read from six items (when six items are purchased). The normal screen shown in FIG. 3 is displayed on the display unit 13. The product purchaser checks the contents displayed on the display unit 13. That is, the product purchaser checks each product listed on the display unit 13. The merchandise purchaser checks the goods accepted in the accounting process (articles to be treated as purchases), and presses the “Modify” key if the accepted contents are incorrect, and presses the “Fix” key if the accepted contents are correct. When the “confirm” key is pressed, the purchase of the product listed on the screen is determined, and the CPU 11 executes a sales process (payment process) of the listed product.
[0019]
Here, the overlapping product and the bargain product will be described. First, duplicate products will be described. Between the pressing of the above-mentioned "confirmation" key and the next pressing of the "confirmation" key (during a series of accounting processes), the same based on a plurality of barcode reading results read by the input device 2 When a product is detected, the detected same product is regarded as a duplicate product. The CPU 11 detects a duplicate product based on a plurality of barcode reading results received by the data communication unit 12 and a database stored in the secondary storage device 17.
[0020]
Next, the bargain product will be described. The bargain product is a product that is sold at a bargain price during a specific period by discounting the original price (normal price). Bargain products are roughly classified into the following three categories. The first case is that no information on the bargain product is registered in the database of the secondary storage device 17 of the information processing device. That is, the information processing apparatus cannot identify the bargain product. The second is a case where a product corresponding to a bargain product is registered on the database of the secondary storage device 17 of the information processing device, and a bargain price is not registered. That is, the information processing apparatus can identify the bargain product, but cannot specify the bargain price. The third case is that a product corresponding to a bargain product is registered on the database of the secondary storage device 17 of the information processing device, and a bargain price is also registered. That is, this is a case where the information processing apparatus can identify the bargain product and also specify the bargain price. The CPU 11 detects a bargain product based on the barcode reading result received by the data communication unit 12 and the database stored in the secondary storage device 17. The detection of a bargain product by the CPU 11 depends on whether or not the bargain product is registered in the database, regardless of whether or not the bargain product is actually obtained.
[0021]
Next, with reference to a flowchart shown in FIG. 10, a flow of a settlement process by the above-described information processing apparatus will be described.
[0022]
First, the input device (barcode reader) 2 reads a barcode attached to a product (article to be purchased) (ST10). When the input device 2 is provided movably, the operator may bring the input device 2 close to the product and read a barcode attached to the product, or when the input device 2 is fixed, The operator may bring the product closer to the input device 2 and read the barcode attached to the product.
[0023]
At the time when the barcode attached to one item is read, there is no duplicate product (ST12, NO), and if it does not correspond to a bargain product (ST16, NO), information on one item is displayed. The normal screen is displayed (ST20). The determination as to whether or not the product is a bargain product in ST16 depends on whether or not the product is actually registered as a bargain product and whether or not the product is registered in the database.
[0024]
Further, the barcodes attached to the two, three,..., Six items are read one after another by the input device 2 (ST22, YES) (ST10), and there are no duplicate items in these items (ST12, ST12). (NO), and if there is no bargain product (ST16, NO), a normal screen, such as the normal screen shown in FIG. 3, showing information on one to six items is displayed (ST20). ).
[0025]
When the reading of the product by the input device 2 is not continued (ST22, NO), the process waits for pressing of the “fix” key or the “correction” key. If the acceptance list displayed on the normal screen does not include products that you do not originally want to purchase, and if there are products that are bargain products, those products will definitely be Is confirmed, the purchaser presses the "OK" key. As described above, the bargain product cannot be identified by the information processing device unless information on the bargain product is registered in the database of the secondary storage device 17 of the information processing device. That is, even if a bargain product is actually included, no information as a bargain product is displayed on the screen. Even in such a case, if the product purchaser is aware that the product has been purchased as a bargain product, it is possible to point out an accounting error (the bargain price is not reflected).
[0026]
When the purchaser presses the "OK" key, the touch panel of the input unit 14 detects the press of the "OK" key (ST24, YES), and executes the sales processing (payment processing) of the goods listed on the screen. (ST30). When the purchaser presses the "correction" key, the touch panel of input unit 14 detects that the "correction" key is pressed (ST24, NO) (ST26, YES), and a correction screen is displayed (ST28). On the correction screen, for example, deletion (cancellation) of a listed product is permitted. If a bargain product is included and the bargain price is not reflected, a change from the normal price to the bargain price may be instructed. After deleting the products listed as necessary on the correction screen, the list does not include any products that you do not originally want to purchase, and also includes bargain products In this case, after confirming that the product has a bargain price indeed, the product purchaser presses the “Enter” key, and the touch panel of the input unit 14 detects the press of the “Enter” key (ST24, YES), sales processing (payment processing) of the products listed on the screen (excluding deleted products) is executed (ST30).
[0027]
A case in which a duplicate product is found during barcode reading will be described. If a duplicate product is found by reading the barcodes of a plurality of products (ST10) (ST12, YES), for example, a product purchase confirmation screen at the time of a double purchase warning as shown in FIG. 4 is displayed (ST14). In FIG. 4, a double purchase of a certain product is warned. The product name of the duplicated product is highlighted (enlarged font size, adoption of a different color from other text colors), and the image of the duplicated product is also displayed (the database also includes the image data of each product) Is). When the reading of the product by the input device 2 is not continued (ST22, NO), the process waits for pressing of the “fix” key or the “correction” key.
[0028]
In the reception list displayed on the warning screen (especially highlighted products and images displayed), there are no products that you do not originally want to purchase, and there are also products that are bargain products. In such a case, after confirming that the product has a bargain price, the product purchaser presses the "OK" key. As described above, the bargain product cannot be identified by the information processing device unless information on the bargain product is registered in the database of the secondary storage device 17 of the information processing device. That is, even if a bargain product is included, no information as a bargain product is displayed on the screen. Even in such a case, if the product purchaser is aware that the product has been purchased as a bargain product, an accounting error can be pointed out.
[0029]
When the product purchaser presses the “OK” key, for example, when the same product is actually purchased more than once, pressing of the “OK” key is detected by the touch panel of the input unit 14 (ST24, YES), and the screen is displayed. Is executed (ST30). In the case where the same product is not purchased more than once, for example, when the product purchaser presses the “correction” key, the touch panel of the input unit 14 detects the pressing of the “correction” key (ST24, NO) (ST26, YES) ), A merchandise purchase modification screen as shown in FIG. 5 is displayed (ST28). When a product name or a product image in the product list on the correction screen is touched, the touched product is selected as a correction candidate (cancel candidate), and the selected product is displayed on the screen as shown in FIG. Here, the “confirmation” key is pressed to fix the correction, and the “reset” key is pressed to start over without fixing the correction.
[0030]
When the “confirm” key is pressed on the screen shown in FIG. 6, the screen switches to the screen shown in FIG. On this screen, the product purchaser confirms again that there is no error in the purchased product, and if there is no error, presses the “Enter” key. (ST24, YES), sales processing (payment processing) of the commodities (excluding deleted commodities) listed on the screen is executed (ST30).
[0031]
Next, a case where a bargain product is found during barcode reading will be described. Here, a case will be described in which a product corresponding to a bargain product is registered on the database of the secondary storage device 17 of the information processing device, and a bargain price is not registered. If the bargain product is found by reading the barcode of the product (ST10) (ST16, YES), for example, a product purchase list as shown on the left side of FIG. 8 and an image of the bargain product as shown on the upper right side of FIG. 8 are displayed. It is displayed (ST18). As shown in the merchandise purchase list on the left side of FIG. 8, it is indicated that a certain merchandise is a bargain product. The bargain product name is highlighted (enlargement of the character size, adoption of a character color different from other character colors), and an image of the bargain product is also displayed as shown in the upper right part of FIG. 8 ( The database also contains image data for each product.) When the reading of the product by the input device 2 is not continued (ST22, NO), the process waits for pressing of the “fix” key or the “correction” key.
[0032]
In the list displayed on the left side of FIG. 8 (especially highlighted products and images displayed), there are no products that are not originally desired to be purchased, and also products that are bargain products are included. If so, confirm that the product is surely changed to a bargain price, and the product purchaser presses the "confirm" key. As described above, the bargain product cannot be identified by the information processing device unless information on the bargain product is registered in the database of the secondary storage device 17 of the information processing device. That is, even if a bargain product is included, no information as a bargain product is displayed on the screen. Even in such a case, if the product purchaser is aware that the product has been purchased as a bargain product, an accounting error can be pointed out.
[0033]
When the product purchaser confirms that the bargain product is surely changed to the bargain price and presses the “confirm” key, the touch panel of the input unit 14 detects the press of the “confirm” key ( ST24, YES), sales processing (payment processing) of the product listed on the screen is executed (ST30). If the product purchaser notices that the bargain product has not been changed to the bargain price, touch the bargain product name or bargain product image in the list and request a price correction of the touched product ( ST26, YES). At this time, for example, the operator inputs a bargain price. The bargain price input by the operator is additionally displayed as shown in the lower right of FIG. The product purchaser confirms that the bargain product has a bargain price and presses the “confirm” key. Along with this, the pressing of the “confirmation” key is detected by the touch panel of the input unit 14, and a product purchase list including the bargain product corrected to the bargain price is displayed as shown in FIG. 9 (ST28).
[0034]
If the reception list displayed on the screen shown in FIG. 9 does not include a product that the user does not originally want to purchase, and if a bargain product is included, the product is surely included. After confirming that the bargain price has been reached, the product purchaser presses the "OK" key. Along with this, the pressing of the “OK” key is detected by the touch panel of the input unit 14 (ST24, YES), and the selling process (payment process) of the product listed on the screen is executed (ST30). When the purchaser presses the "correction" key, the touch panel of input unit 14 detects that the "correction" key is pressed (ST24, NO) (ST26, YES), and a correction screen is displayed (ST28). On the correction screen, for example, deletion (cancellation) of a listed product is permitted.
[0035]
As described above, according to the present invention, the product information corresponding to the barcode reading result is displayed to both the cashier and the product purchaser. This allows the cashier to read the barcode of the same product a plurality of times due to the retry operation of reading the barcode, or the cashier to select the product incorrectly (a mistake of picking up the same product more than once) and the same product. Can be prevented beforehand when the bar code is read a plurality of times. Further, it is possible to prevent the disadvantage of the product purchaser due to the fact that the bargain price is not reflected even though it is a bargain product.
[0036]
It should be noted that the present invention is not limited to the above-described embodiment, and can be variously modified in an implementation stage without departing from the gist thereof. In addition, the embodiments may be implemented in appropriate combinations as much as possible, in which case the combined effects can be obtained. Furthermore, the above embodiments include inventions at various stages, and various inventions can be extracted by appropriate combinations of a plurality of disclosed constituent elements. For example, even if some components are deleted from all the components shown in the embodiment, the problem described in the column of the problem to be solved by the invention can be solved, and the effects described in the column of the effect of the invention can be solved. Is obtained, a configuration from which this configuration requirement is deleted can be extracted as an invention.
[0037]
【The invention's effect】
According to the present invention, it is possible to provide an information processing apparatus capable of preventing a purchaser from suffering a disadvantage due to an operation error of a cashier.
[Brief description of the drawings]
FIG. 1 is a diagram illustrating an example of an information processing apparatus according to the present invention.
FIG. 2 is a block diagram illustrating an example of a PC constituting the information processing apparatus.
FIG. 3 is a diagram illustrating an example of a normal product purchase confirmation screen displayed by the information processing apparatus.
FIG. 4 is a diagram illustrating an example of a product purchase confirmation screen displayed at the time of a double purchase warning displayed by the information processing apparatus.
FIG. 5 is a diagram showing an example of a product purchase correction screen 1 displayed at the time of a double purchase warning displayed by the information processing apparatus.
FIG. 6 is a diagram showing an example of a product purchase correction screen No. 2 displayed at the time of a double purchase warning displayed by the information processing apparatus.
FIG. 7 is a diagram showing an example of a product purchase modification screen 3 displayed at the time of a double purchase warning displayed by the information processing apparatus.
FIG. 8 is a diagram illustrating an example of a bargain product guide screen displayed by the information processing apparatus.
FIG. 9 is a diagram illustrating an example of a bargain product purchase confirmation screen displayed by the information processing device.
FIG. 10 is a flowchart illustrating a flow of a settlement process performed by the information processing apparatus.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... PC, 2 ... input device (barcode reader), 11 ... CPU, 12 ... data communication part, 13 ... display part, 14 ... input part, 15 ... storage part, 16 ... control part, 17 ... secondary storage device

Claims (6)

Reading means for reading an article code;
Requesting means for notifying article information to be accepted based on the article code read by the reading means, and requesting acceptance confirmation of the article;
In the case of receiving a response rejecting the reception of a predetermined article in response to the request of the request means, the reception of the predetermined article is canceled, and in the case of receiving a response permitting the reception of the predetermined article, the predetermined article is received. Processing means for confirming the reception and performing a reception process for the confirmed article;
An information processing apparatus comprising: Reading means for reading an article code;
Requesting means for notifying of the plurality of receptions of the same article and requesting confirmation of the plurality of receptions of the same article, when a plurality of receptions of the same article are found based on the plurality of article codes read by the reading means,
In response to the request of the requesting means, when receiving a response rejecting a plurality of receptions of the same article, the reception of the plurality of the same articles is canceled. Processing means for confirming the reception and performing a reception process for the confirmed article;
An information processing apparatus comprising: Reading means for reading an article code;
Requesting means for notifying the reception of the specific article and requesting confirmation of the reception of the specific article, when the reception of the specific article is determined based on the article code read by the reading means,
In the case where a response refusing to accept the specific article is received in response to the request of the requesting means, the acceptance of the specific article is canceled, and in the case where a response allowing the acceptance of the specific article is received, the acceptance of the specific article is determined. Processing means for performing a receiving process of the determined article;
An information processing apparatus comprising: Reading means for reading a barcode attached to the article to be purchased;
Requesting means for listing article information to be purchased based on the barcode read by the reading means, and requesting purchase confirmation of the listed articles;
In response to the request from the requesting means, when a response to reject purchase of a predetermined item from among the listed items is received, the predetermined item is removed from the list. Processing means for confirming the purchase of the article and performing a selling process of the confirmed article;
An information processing apparatus comprising: Reading means for reading a barcode attached to the article to be purchased;
Along with listing information of the article to be purchased based on the barcode read by the reading means, and when a plurality of purchases of the same article is determined based on a plurality of barcodes, a plurality of purchases of the same article are notified, Request means for requesting purchase confirmation of the listed goods;
In response to the request from the requesting means, when a response to reject purchase of a predetermined item from among the listed items is received, the predetermined item is removed from the list. Processing means for confirming the purchase of the article and performing a selling process of the confirmed article;
An information processing apparatus comprising: Reading means for reading a barcode attached to the article to be purchased;
In addition to listing the article information to be purchased based on the barcode read by the reading unit, if the purchase of the article to be price-corrected based on the predetermined barcode is found, the purchase of the article to be price-corrected and the article Request means for notifying the price and requesting confirmation of the purchase of the listed item;
In response to the request from the requesting means, when a response to reject purchase of a predetermined item from among the listed items is received, the predetermined item is removed from the list. Processing means for confirming the purchase of the article and performing a selling process of the confirmed article;
An information processing apparatus comprising:

Images