JP2004237048A - Door-to-door selling support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable a home-visit cosmetics sales person to provide a skin diagnosis counseling service on site to a prospective customer, which is an equivalent level of counseling provided by a professional at a store, by using a television camera for photographing the skin, and to support door-to-door selling activities. <P>SOLUTION: A portable terminal device 1, which the home-visit sales person carries, consists of a television camera for photographing the skin 6 and a PDA 7. The home-visit sales person takes a skin image of the prospective customer with the television camera for photographing the skin 6, forwards the skin image taken to the PDA 7 equipped with a communication card 26, and transmits it to a server 3 via a data communication line 2 that mainly uses the Internet. The server 3 transmits the skin image via the data communication line 2 to a skin diagnosis terminal 5 operated by a counselor, and skin diagnosis counseling is conducted there. Skin quality judgment results, a skin care advice, and a recommended cosmetics item list are prepared and transmitted as skin diagnosis counseling information to the server 3 via the Internet. The information is, then, transmitted by the server 3 to the portable terminal 1 via the data communication line 2 and displayed on the screen of the PDA 7. <P>COPYRIGHT: (C)2004,JPO&NCIPI

Description

[0001]
BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for supporting cosmetics door-to-door sales by connecting a portable terminal device carried by a door-to-door sales person and a skin diagnostic terminal device used by a counselor through a communication network.
[0002]
2. Description of the Related Art At present, a wide variety of cosmetic products are sold through various sales channels and are overflowing the market, but it is very difficult for ordinary people to determine what kind of cosmetics are suitable for themselves. Difficult. Opportunities for advice are few.
[0003] Under such circumstances, counseling sales that are useful for selling cosmetics by satisfying the need to know what kind of cosmetics are suitable for the characteristics of their skin have been conventionally performed. As a rational method, using a TV camera for skin photography, taking a picture of the skin of the face, diagnosing the condition of the skin, and counseling how to care for the skin and selection of cosmetics suitable for the person, cosmetics It is widely used in stores and beauty salons.
Many of these are stationary devices, and a counselor determines the condition of the skin while watching a monitor screen in real time, and counseling is used to help sell cosmetics.
[0005] However, in the door-to-door sales, since there are many restrictions on visiting a prospective customer's home and performing sales activities while standing at the front door, skin diagnosis using a camera is used for sales. Not much has been done.
[0006] In some cases, it has been practiced to collect a customer's skin replica or keratinous cell debris at a visit, send it to a counseling center, analyze it by a computer, and return a diagnostic result, as exemplified below. Proposals have been made to increase the speed by transmitting this method using a communication line. However, it requires expensive and large-scale equipment, and it is impossible for a door-to-door salesperson to carry with anyone. In addition, complicated procedures still need to be taken, and results cannot be obtained in a short time on the spot, so that the contribution to sales activities has to be reduced.
Japanese Patent Application Laid-Open No. 2002-65616 Skin diagnosis system and sample piece staining tool used in the system
The present invention is based on the concept that "replicas and keratinocyte fragments obtained from the skin of a patient are sent from a portable personal computer to a computer via the Internet in the form of image information captured by a camera device. A piece of image information is received and the skin quality is determined from the image information.The result of the determination is sent from the computer to the portable personal computer, and the portable computer receives the result of the determination and displays the result on the liquid crystal display. Display the determination result. "
[0007]
Needless to say, the skin diagnosis is the authoritative diagnosis of an expert, and is appreciated and trusted by customers. For that purpose, it is extremely effective to obtain a diagnosis result by a specialist different from the door-to-door salesperson at the front door using a communication line. However, the position of the door-to-door sales clerk is placed under extremely restrictive conditions that it is necessary to speak at the door of the prospective customer and obtain orders in a short time. The present invention provides a compact, easy-to-carry portable terminal device including a TV camera device for photographing skin and a counselor who is a skin diagnosis expert through a communication network so that it can be used at such sales floors. The technical task is to provide a system that can be used in sales activities by obtaining counseling results.
[0008] Further, the conventional proposal is to make skin diagnosis by a computer, but performing a precise skin quality judgment by analyzing a delicate state of a skin image requires a high degree of sensory judgment. Therefore, there is a limit in a computer, and it is desirable to make a judgment with human eyes. However, the task of making judgments with human eyes is likely to be costly and imposes an economic burden on door-to-door sales staff. Therefore, the present invention makes it possible to perform this efficiently and provide this service at low cost. It is a technical issue.
[0009]
According to the system of the present invention, a customer's skin is photographed by a television camera device for photographing the skin, and an expert who is a counselor uses a skin image output from the camera to perform remote skin diagnosis and diagnosis. The aim is to support sales activities of door-to-door sales clerks by providing makeup counseling.
A portable terminal device carried by the door-to-door salesperson, a server connected to the portable terminal device via a data communication line, and a skin diagnosis terminal device connected to the server via the data communication line. ,
The mobile terminal device includes a skin photographing television camera device that captures a skin image, and a terminal-side transmitting unit that transmits the skin image to the server.
The server includes means for receiving the skin image sent from the mobile terminal device, and means for delivering the skin image to the skin diagnosis terminal device via the data communication line,
Means for receiving the skin image sent from the server via the data communication line, means for displaying the received skin image on a screen, and a counselor displaying a reference image on the screen And a skin diagnostic unit for performing skin quality determination by comparing and observing the skin image, and a unit for transmitting skin diagnostic counseling information as a diagnostic result to the server via the data communication line.
The server includes means for transmitting the received skin diagnostic counseling information to the portable terminal device via the data communication line,
The portable terminal device has means for receiving the skin diagnosis counseling information, and includes means for displaying the skin diagnosis counseling information on a screen.
[0010] The first aspect of the present invention shows a basic configuration of the present invention in which a portable terminal device carried by a door-to-door salesperson and a skin diagnostic terminal device operated by a counselor are connected by a data communication line.
According to a second aspect of the present invention, a reference white chart image is photographed by using a skin photographing television camera device having a means for photographing a reference white chart, and the skin image is calibrated based on the photograph. The present invention is characterized in that a calculation is performed to correct variations in cameras and differences in photographing conditions so that accurate skin diagnosis counseling can be performed.
The invention according to claim 3 is characterized in that it has means for inputting customer personal information and visiting salesperson identification information, and means for receiving the terminal device for skin diagnosis via a server.
According to a fourth aspect of the present invention, there is provided a database having a database for storing skin diagnostic counseling information as a history for each individual.
According to a fifth aspect of the present invention, there is provided a means for diagnosing a change in skin quality by reading past skin diagnostic counseling information from a database and comparing and observing the information with the latest skin image.
[0015] The invention according to claim 6 is provided with a counseling table in which skin care advice suitable for each type of diagnosis result is posted. Characterized by having means for adding to
[0016] The invention according to claim 7 is provided with a recommended cosmetics table listing recommended cosmetics respectively adapted to the type of the diagnosis result, and reads out the appropriate items in conjunction with the skin diagnosis result, and provides skin diagnosis counseling. It is characterized by having means for adding to information.
[0017] According to the invention described in claim 8, the scheduled visit date and time are input to the portable terminal device by the operation of the door-to-door salesperson, and transmitted to the server via the data communication line. A means for calculating an operation schedule for each skin diagnosis terminal device from the data of the scheduled visit date and time and transmitting the calculated operation schedule to each skin diagnosis terminal device.
According to a ninth aspect of the present invention, a database is searched from the personal information of the customer and the identification information of the visiting salesperson to check whether or not there is a counseling history in the past. When there is no skin diagnostic terminal device, a search is made for an empty skin diagnostic terminal device, and the terminal device is distributed.
According to a tenth aspect of the present invention, a predicted reply time is calculated from unprocessed skin information data imposed on each skin diagnosis terminal device and a time required for one processing, and transmitted to the portable terminal device. It is characterized by having means for performing.
The invention according to claim 11 measures the time from receipt of the skin information data until the skin diagnostic counseling information is returned to the visiting salesperson, and when a predetermined time has elapsed, a caution signal. It is characterized in that a warning signal is sent to a terminal device for skin diagnosis.
According to a twelfth aspect of the present invention, there is provided means for inputting a visit date and time, a customer name, a sales item, and the like to a portable terminal device and transmitting the same to a server via a data communication line. It features a structure in which a customer management list is generated and stored in a database so that a visiting salesperson can access and browse the server whenever necessary.
According to a thirteenth aspect of the present invention, the server receives merchandise data, new product information, stock information, sales promotion information, and the like from the cosmetics maker via a data communication line and stores it in a database. It is characterized by a structure that allows the user to access and browse the server every time.
The invention according to claim 14 is characterized in that the sales know-how of cosmetics is stored in a database of a server, so that the visiting salesperson can access and browse the server whenever necessary.
According to a fifteenth aspect of the present invention, in the skin diagnostic terminal device, a structure is provided in which the skin diagnostic work visually determined by the counselor is replaced by skin quality determining means provided in the skin diagnostic terminal device.
According to a sixteenth aspect of the present invention, in the skin diagnosis terminal device, the structure is such that the skin diagnosis work visually determined by the counselor is replaced by skin quality determination means provided in the server.
The invention according to claim 17 is characterized in that the data communication line is the Internet.
[0027]
Embodiments of the present invention will be described below in detail with reference to the drawings.
FIG. 1 is a block diagram showing the overall structure of a door-to-door sales support system according to the present invention. The mobile terminal device 1 and the server 3 and the skin diagnosis terminal device 5 and the server 3 are connected by the data communication line 2 to form a network.
In most cases, the data communication line 2 is constituted by a public wireless line and the Internet.
The portable terminal device 1 is one in which a door-to-door salesperson carries the visit destination. The server 3 manages the entire system, and the skin diagnosis terminal devices 5 used by the counselors are distributed and connected to the server 3 by the data communication line 2. Since the data communication line 2 uses the Internet in most cases, the following description will be made on the assumption that the Internet is used. In addition, in order to take in information of the cosmetics maker, it is also connected to the server 4 of the cosmetics maker via the Internet.
FIG. 2 is a block diagram showing the internal structures of the portable terminal device 1, the server 3, and the skin diagnosis terminal device 5. The portable terminal device 1 includes a skin photographing television camera device 6 and a PDA 7 (Personal Digital Assistants). The PDA can be replaced with another device as long as it has a computer function and a communication function. The PDA 7 includes the functions of a transmission / reception control unit 8, a display unit 9, and a control unit 10. By attaching a communication card 26, the PDA 7 is connected to the Internet via a public wireless line, and accesses the server 3 also connected to the Internet. Can be.
The server 3 includes a control unit 17 and a data unit 24. The control unit further includes a mobile terminal transmission / reception control unit 18, a skin diagnosis terminal transmission / reception control unit 19, a skin diagnosis work assignment control unit 20, a reply time management control unit 21, and a customer. The management list creation unit 22 includes a cosmetics manufacturer transmission / reception control unit 23. The data unit 24 is configured by a database 25, and stores data of items such as skin diagnostic counseling information, a counseling table, a recommended cosmetics list, a customer management list, cosmetics manufacturer information, and cosmetics sales know-how.
The skin diagnosis terminal device 5 is a device used by a counselor for skin diagnosis work, and includes a control unit 13 and a data unit 11. Further, the control unit 13 includes a transmission / reception control unit 14, an image calibration calculation unit 15, and a diagnostic screen control unit 16. The data section 11 includes a reference image memory section 12.
FIG. 3 is an external view of one embodiment of the portable terminal device. Skin photographing television camera device 6 and PDA 7 are housed in a case. A communication card 26 is mounted on the PDA 7, and can be connected to the server 3 via the data communication line 2, that is, a public wireless line and the Internet.
FIG. 4 is an external view of one embodiment of the television camera device 6 for photographing skin. By bringing the photographing window 28 into contact with the skin of the subject and pressing the shutter switch 29, a skin image is photographed. An imaging part display switch 30 and an imaging part display lamp 31 are provided so that a display label corresponding to the imaging part is recorded on the skin image. Further, a reference white chart is built in the skin photographing television camera device 6, and a mechanism for automatically photographing the reference white chart when transferring a skin image to the PDA 7 after photographing the skin is incorporated. . (Not shown)
FIG. 5 is a flowchart for explaining the process of the skin diagnosis counseling operation.
FIG. 6 is a flowchart of a process in which a visiting salesperson transmits scheduled visit date and time information and the server 3 assigns work to the skin diagnosis terminal device 5 based on the collected scheduled visit date and time information. .
FIG. 7 shows the past counseling history. If there is a history, the work is assigned to the skin diagnosis terminal device 5 which has been in charge, and if there is no history, the work is assigned to the empty skin diagnosis terminal device 5. It is a flowchart of a process of allocating.
FIG. 8 shows that the server 3 creates a customer management list from the visiting sales performance data sent from the visiting sales clerk, and the visiting sales clerk browses the created list on the screen of the PDA 7 of the portable terminal device 1. It is a flowchart which shows the processing procedure of a function.
FIG. 9 shows an embodiment of a work screen when a counselor performs skin diagnosis on the skin diagnosis terminal device 5.
FIG. 10 shows an embodiment of a work result screen showing the result of a skin diagnosis performed by a counselor.
FIG. 11 is an example of a screen when a skin image taken by a skin photographing television camera device is displayed on a PDA 7 constituting the portable terminal device 1.
FIG. 12 shows an example of a screen on the portable terminal device 1 when a visiting salesperson inputs customer personal information.
FIG. 13 shows an example of a transmission confirmation screen after the visiting salesperson has input customer personal information in the portable terminal device 1.
FIG. 14 is an example of a screen when the portable terminal device 1 receives the skin diagnostic result of the skin diagnostic counseling information sent from the skin diagnostic terminal device 5 via the server and displays the result on the PDA 7.
FIG. 15 is an example of a screen of the PDA 7 when skin care advice is displayed from the skin diagnostic counseling information.
FIG. 16 is a screen example of the PDA 7 when a recommended cosmetics list is displayed from the skin diagnostic counseling information.
FIG. 17 is an example of a screen displayed on the PDA 7 of the portable terminal device 1 when the visiting salesperson browses the customer management list stored in the database 25 of the server 3.
FIG. 18 is an example of a screen displayed on the PDA 7 when the visiting salesperson browses the individual customer data in the customer management list stored in the database 25 of the server 3.
The above is an example of the configuration of the present invention, and its operation will be described below.
This description is divided into the following eight items.
1. Skin diagnosis counseling (flow chart in FIG. 5)
2. Reservation and work assignment (flow chart in FIG. 6)
3. Check history and assign work (flow chart in Fig. 7)
4. Creating and browsing the customer management list (flow chart in FIG. 8)
5. Notification of expected response time, caution signal and warning signal
6. Cosmetic manufacturer information
7. Cosmetics sales know-how
8. Skin quality judgment by calculation
Each of the above-described flowcharts illustrates the processing steps in the mobile terminal device 1, the processing steps in the server 3, the processing steps in the skin diagnosis terminal device 5, and the interaction between the devices.
1. Skin diagnostic counseling (flow chart in FIG. 5):
When the door-to-door salesperson visits the prospective customer, he takes out the skin photographing television camera device 6 from the portable terminal device 1 shown in FIG. 3 and brings the photographing window 28 of FIG. Then, the user operates the shutter switch 29 to photograph the skin of the prospective customer (step S101). Then, the video is transferred to the PDA 7 connected by a cable (step S102). At that time, the image of the reference white chart built in the skin photographing television camera device 6 is automatically photographed and transferred to the PDA 7 simultaneously with the skin image. Further, the door-to-door sales clerk inputs personal information heard from the prospective customer using the PDA 7 from the screen shown in FIG. 12 (step S103), performs a transmission operation from the confirmation screen shown in FIG. 13, and performs skin information including a skin image and personal information. The data is transmitted to the server 3 via the data communication line 2 (Step S104).
The server 3 receives the skin information data (step S105) and stores it in the database 25 (step S106). Next, the server 3 transmits the skin information data to the skin diagnosis terminal device 5 via the data communication line 2 (S107).
The skin diagnosis terminal device 5 receives the skin information data (step S108), and then normalizes the skin image included in the skin information data with the reference white chart image in the image calibration calculation unit 15. An operation is performed (step S109). Furthermore, the past skin diagnostic counseling information is read from the server 5,
A past skin image is extracted (step S110). The reference image is read from the reference image memory unit 12 (step S111).
The above-mentioned normalized skin image, past skin image, reference image, personal information and the like are displayed on the diagnosis screen of the skin diagnosis terminal device 5. One embodiment of the diagnostic screen is shown in FIG. On the screen P101, a comparison image P102 of six levels corresponding to the six-level evaluation is displayed. The counselor compares the transmitted skin image with the reference image, selects the evaluation point of the closest rank, and clicks the button P104 on the screen. Score by clicking on the corresponding number. In this example, the evaluation of the skin quality is performed by evaluating five types of evaluation points: texture, dryness, fineness, conspicuous pores, and dirt (step S112).
The skin diagnosis terminal device 5 reads the skin care advice corresponding to the categorized diagnosis result from the counseling table stored in the database 25 of the server 3 from the diagnosis result of the skin quality determination (step S113). Similarly, a recommended cosmetics list corresponding to the categorized diagnosis results is read from the database 25 of the server 3 (step S114). Next, the skin diagnosis terminal device 5 creates skin diagnosis counseling information including the above-described normalized skin image, skin care advice, recommended cosmetics list, and the like (step S115), and transmits it to the server 3 (step S116).
The server 3 receives the skin diagnosis counseling information sent from the skin diagnosis terminal device 5 (step S117) and stores it in the database 24 (step S118). Next, the skin information is transmitted to the portable terminal device 1 via the data communication line 2 (step S119).
The portable terminal device 1 receives the skin diagnostic counseling information from the server 3 (step S120) and displays it on the screen of the PDA 7 of the portable terminal device 1 (step S121). On the screen of the PDA 7, a series of screens such as a diagnosis result of skin quality determination illustrated in FIG. 14, a skin care advice illustrated in FIG. 15, and a recommended cosmetics list illustrated in FIG. 16 are displayed. The door-to-door sales clerk shows these screens to prospective customers, explains the counseling results, and uses them for sales activities.
2. Reservation and work assignment (flow chart in FIG. 6):
Because the skin diagnosis counseling is performed at the door-to-door sales site, it is necessary not to delay the skin diagnosis counseling information for more than a certain time after sending the skin information. Therefore, it is necessary to secure the required number of skin diagnosis terminal devices 5 and counselors and keep them waiting. The flowchart of FIG. 6 is for performing the processing for this.
The sales clerk inputs in advance the scheduled date and time at which the customer's skin diagnosis will be performed to the portable terminal device 1 (step S201), and transmits it to the server 3 via the data communication line 2 (step S202).
The server 3 receives the data of the scheduled date and time transmitted from each portable terminal device 1 (step S203), and calculates an operation schedule for each skin diagnosis terminal device (step S204). Next, the operation schedule is transmitted to each of the skin diagnosis terminal devices 5 via the data communication line 2 (step S205).
The skin diagnosis terminal device 5 receives the operation schedule sent from the server 3 (step S206), and the skin diagnosis terminal device 5 and the counselor establish a work standby system according to the operation schedule instruction (step S207). .
3. Check history and assign work (flow chart in FIG. 7):
In skin diagnostic counseling, it is effective to continuously receive counseling from the same counselor while performing skin care advice. Therefore, it is necessary to check whether or not there is a counseling history in the past, and if so, it is necessary to assign a work to the skin diagnosis terminal device 5 which is controlled by the counselor having the charge history. The flowchart of FIG.
The portable terminal device 1 transmits the skin information data to the server 3 via the data communication line 2 (Step S301).
The server 3 receives the skin information data (step S302), searches the past skin diagnostic counseling information data stored in the database 25 (step S303), and checks whether there is a counseling history (step S304). . If there is a history, the task is assigned to the skin diagnosis terminal device 5 having the charge history, and the skin information data is transmitted to the skin diagnosis terminal device 5 (step S305). If there is no history, an empty skin diagnosis terminal device 5 is searched for (step S306), and skin information data is transmitted to the skin diagnosis terminal device 5 (step S307).
The skin diagnosis terminal device 5 receives the skin information data sent from the server 3 (step S308), and performs a skin diagnosis counseling operation (step S309).
4. Creating and browsing the customer management list (flow chart in FIG. 8):
Many door-to-door sales clerks create their own customer management lists, but it is a considerable burden to create and update the lists on a daily basis along with sales activities. The system of the present invention has a function of making the server create and update the customer management list by utilizing the connection to the server via the data communication line. The flowchart in FIG. 8 is to perform this.
The visiting sales clerk inputs the date and time of the visit, the customer name, the sales item, and the like to the PDA 7 of the portable terminal device 1 (step S401), and transmits it to the server 3 via the data communication line 2 (step S402).
The server 3 receives the data of the visit date and time, the customer name, the sales item, and the like (step S403), creates a customer management list for each visiting salesperson (step S404), and stores it in the database 25. (Step S405).
The visiting salesperson operates the portable terminal device 1, accesses the server 3 via the data communication line 2, and browses the customer management list stored in the database 25 on the screen of the PDA 7 (step S406). .
5. Notification of expected response time, warning signal and warning signal:
When the server 3 receives the skin information data from the mobile terminal device 1, the response time management control unit 21 of the control unit 17 determines the number of unprocessed skin information data sets imposed on each skin diagnosis terminal device 5. The expected return time is calculated from the time required for one process, transmitted to the portable terminal device 1 via the data communication line 2, and notified to the visiting salesperson. In addition, the reply time management control unit 21 measures the time from when the skin information data is received from the mobile terminal device 1 until the skin diagnostic counseling information is returned, and when a predetermined time is reached, the caution signal is sent to the skin diagnostic device. When the predetermined time limit is reached, a warning signal is transmitted to the terminal device 5 for skin diagnosis. The caution signal and the warning signal are displayed as audio or video in the skin diagnosis terminal device 5 and the server 3.
6. Cosmetic manufacturer information:
The server 3 accesses the cosmetics maker's server 4 via the data communication line 2 or the dedicated data communication line in the cosmetics maker transmission / reception control unit 23, and sends the product data, new product information, stock information, sales promotion information, etc. from the cosmetics maker. The cosmetics promotion information is received and stored in the database 25.
The visiting sales clerk can access the server 3 from the portable terminal device 1 via the data communication line 2 as necessary, and browse the latest information on the screen of the PDA 7.
7. Cosmetics sales know-how:
The server 3 stores the cosmetics sales know-how in the database 25.
The visiting sales clerk can access the server 3 from the portable terminal device 1 via the data communication line 2 as necessary, and browse the latest sales know-how on the screen of the PDA 7.
8. Skin quality judgment by calculation
One modification of the present invention is that the counselor performs a skin quality determination operation visually performed while viewing the diagnosis operation screen P101 on the skin diagnosis terminal device 5 using an image processing program. In this case, even if the accuracy is lower than the visual judgment, it is useful for cost reduction, and therefore, there is an advantage in simple use. The procedure of the program is the same as the above-mentioned visual judgment work, and this is replaced by a computer program. There are two methods for installing this program on the skin diagnosis terminal device 5 and for installing it on the server 5.
[0070]
The first effect is that a skin diagnosis counseling service using a skin diagnosis camera, which has been practically used only by operating a stationary type device in a cosmetics store and operated by a trained beauty specialist, By making it possible to bring the cosmetics to the spot where the cosmetics are always on sale, the efficiency of door-to-door sales can be dramatically improved.
The second effect is that, from the viewpoint of the customer, the customer can receive a high-quality counseling service that could not be experienced in the past while staying at home. Can be increased.
The third effect is that counseling can be used at extremely low cost because the actual working time of the counselor is extremely short in one time as compared with a skin diagnosis by an expert at a store. .
The fourth effect is that the counselor and the terminal device for skin diagnosis are distributed and arranged via the Internet in the form of a SOHO or the like, so that the load on the server is light and advanced functions can be utilized at low cost. is there.
[Brief description of the drawings]
FIG. 1 is a block diagram showing the overall system configuration.
FIG. 2 is a block diagram illustrating a configuration of each device.
FIG. 3 is an external view of the portable terminal device.
FIG. 4 is an outline view of a television camera device for photographing skin.
FIG. 5 is a flowchart showing a process of skin diagnostic counseling.
FIG. 6 is a flowchart of processing for managing the operation of the skin diagnosis terminal device based on the visit schedule information.
FIG. 7 is a flowchart of a process of examining past counseling histories and assigning a task to a skin diagnosis terminal device having a charge history.
FIG. 8 is a flowchart showing a processing procedure for creating and browsing and using a customer management list.
FIG. 9 is an example of a work screen when skin diagnosis is performed on the skin diagnosis terminal device.
FIG. 10 is an example of a work result screen of skin diagnosis.
FIG. 11 is an example of a screen displaying a skin image captured by the mobile terminal device.
FIG. 12 is an example of a screen when inputting customer personal information in the portable terminal device.
FIG. 13 is an example of a transmission confirmation screen after customer personal information is input in the portable terminal device.
FIG. 14 is a screen example of a skin diagnosis result received by the mobile terminal device.
FIG. 15 is a screen example of skin care advice received by the mobile terminal device.
FIG. 16 is a screen example of a recommended cosmetics list received by the mobile terminal device.
FIG. 17 is an example of a screen displayed on the portable terminal device when the visiting salesperson browses the customer management list of the server.
FIG. 18 is an example of a screen displayed on the portable terminal device when browsing individual customer data in the customer management list.
[Explanation of symbols]
1 Mobile terminal device
2 Data communication line (public wireless line)
3 Server
4 Cosmetic Maker Server
5 Terminal device for skin diagnosis
6. TV camera device for skin photography
7 PDA
8 PDA transmission / reception control unit
9 PDA display
10 PDA control unit
11 Data part of skin diagnosis terminal device
12. Reference image memory section included in data section of skin diagnosis terminal device
13 Control unit of skin diagnosis terminal device
14 Transmission / reception control unit included in control unit of skin diagnosis terminal device
15 Image calibration operation unit included in control unit of skin diagnosis terminal device
16 diagnosis screen control unit included in control unit of skin diagnosis terminal device
17 Server control unit
18 Mobile terminal transmission / reception control unit included in server control unit
19 Skin diagnosis terminal control unit included in server control unit
20 Skin diagnosis work assignment control unit included in control unit of server
21 Reply time management control unit included in server control unit
22 Customer management list creation unit included in server control unit
23 Cosmetic maker transmission / reception control unit included in server control unit
24 Data section of server
25 Database included in the data section of the server
26 Communication Card
27 PDA screen
28 Photo window of TV camera device for skin imaging
29 Shutter switch of skin camera TV camera
30 Switch for switching the imaging part of the TV camera device for skin imaging
31 Imaging part display lamp of TV camera device for skin imaging

Claims (17)

Supports sales activities of door-to-door sales staff by photographing the customer's skin with a TV camera device for skin photographing, and using a skin image output from the camera, a specialist, a counselor, performs remote skin diagnosis and makeup counseling System
A portable terminal device carried by the door-to-door salesperson, a server connected to the portable terminal device via a data communication line, and a diagnostic terminal device connected to the server via the data communication line;
The mobile terminal device includes a skin photographing television camera device that captures a skin image, and a terminal-side transmitting unit that transmits the skin image to the server.
The server includes means for receiving the skin image sent from the mobile terminal device, and means for delivering the skin image to the skin diagnosis terminal device via the data communication line,
Means for receiving the skin image sent from the server via the data communication line, means for displaying the received skin image on a screen, and a counselor displaying a reference image on the screen And skin diagnostic means for performing skin quality determination by comparing and observing the skin image, and means for transmitting skin diagnostic counseling information, which is a diagnosis result, to the server via the data communication line, wherein the server receives the received skin diagnostic counseling information. Means for transmitting skin diagnostic counseling information to the portable terminal device via the data communication line,
A door-to-door sales support system, wherein the portable terminal device includes a unit that receives the skin diagnosis counseling information, and includes a unit that displays the skin diagnosis counseling information on a screen. The skin photographing television camera device of the portable terminal device includes a unit that captures a reference white chart, the skin diagnosis terminal device includes a normalization operation unit that calibrates the skin image with an image of the reference white chart, 2. The door-to-door sales support system according to claim 1, further comprising: a skin diagnosis unit configured to perform the skin diagnosis by using the obtained skin image. The portable terminal device has means for inputting customer personal information and means for inputting door-to-door salesperson identification information, and skin information data comprising the input customer personal information, the door-to-door salesperson identification information, and the skin image. Comprising means for transmitting to the server via the data communication line, the server having means for transmitting the received skin information data to the skin diagnostic terminal device via the data communication line, The door-to-door sales support system according to claim 1, wherein the skin diagnosis terminal device includes a unit that receives the skin information data. The server has a database for individually storing the skin information data sent from the portable terminal device and the skin diagnosis counseling information sent from the skin diagnosis terminal device, and the database includes the skin diagnosis 4. The system according to claim 1, wherein the counseling information is stored as a history. Means for diagnosing a change in skin quality by reading past skin diagnosis counseling information from the database via the data communication line and comparing and observing the latest skin information data on a screen. The door-to-door sales support system according to any one of claims 1 to 4, further comprising: The server has a database storing a counseling table listing skin care advice suitable for each of the types of the diagnosis results, and the diagnostic terminal device links the skin care results from the counseling table in conjunction with the skin diagnosis results. 6. The visiting sales support system according to claim 1, further comprising means for reading out the advice and adding the advice to the skin diagnosis counseling information. The server has a database storing a table of a recommended cosmetics list adapted to each type of diagnosis result, and the terminal device for skin diagnosis performs a corresponding recommendation from the table of the recommended cosmetics list in association with the skin diagnosis result. 7. The door-to-door sales support system according to claim 1, further comprising means for reading out a cosmetics list and adding it to skin diagnosis counseling information. The portable terminal device has a unit for inputting a scheduled date and time for performing a skin diagnosis by an operation of the door-to-door salesperson, and a unit that can transmit the scheduled date and time to the server via the communication line. 8. A visiting sales support system according to claim 1, further comprising means for calculating an operation schedule for each skin diagnosis terminal device and transmitting the operation schedule to each of said skin diagnosis terminal devices. . When the server receives the skin information data from the mobile terminal device, the server searches the database from the customer personal information and the visiting salesperson identification information included in the data to check whether there is a counseling history in the past. In the case where there is a history, the counselor who has a charge history in the past searches for and distributes the skin diagnostic terminal device under the jurisdiction, and if not, has a means for distributing to the vacant skin diagnostic terminal device. 9. The door-to-door sales support system according to claim 1, wherein When the server receives the skin information data from the mobile terminal device, the server calculates a response prediction time from the number of unprocessed skin information data items to which each of the skin diagnosis terminal devices is imposed and the time required for one process. 10. The visiting sales support system according to claim 1, further comprising: means for calculating and transmitting the predicted reply time to the portable terminal device. The server measures the time from receiving the skin information data until the skin diagnosis counseling information is returned to the portable terminal device, and sends a caution signal to the skin diagnosis terminal device when a predetermined time is reached. Further, when a predetermined time limit is reached, a warning signal is sent to the skin diagnosis terminal device, and the skin diagnosis terminal device and the server that have received the caution signal or the warning signal transmit these signals in video or audio. 11. The door-to-door sales support system according to claim 1, further comprising means for displaying. The portable terminal device has means for inputting a visit date and time, a customer name, a sales item, and the like by operation of the door-to-door salesperson, and means for transmitting the data to the server via the data communication line. Has means for creating a customer management list for each door-to-door salesperson and storing it in a database, and when necessary, the door-to-door salesperson accesses the server from the mobile terminal device via the data communication line. 12. The door-to-door sales support system according to claim 1, wherein the customer management list can be browsed and used for sales activities. The server has means for receiving cosmetics sales information such as product data, new product information, inventory information, and sales promotion information from a cosmetics manufacturer via the data communication line and storing the cosmetics sales information in a database. Having means for receiving sales information and displaying it on the screen, the visiting salesperson accesses the server from the portable terminal device via the data communication line when necessary, and browses cosmetics sales information when necessary. 13. The door-to-door sales support system according to claim 1, which can be used for sales activities. The server has means for storing cosmetics sales know-how in a database, the portable terminal device has means for receiving and displaying the cosmetics sales know-how on a screen, 14. The visiting sales support system according to claim 1, wherein the server can be accessed from the device via the data communication line to browse and use the cosmetics sales know-how for sales activities. 15. The visiting sales support system according to claim 1, wherein the skin quality determination operation performed in the skin diagnosis terminal device is performed by skin quality determination calculation means provided in the skin diagnosis terminal device. 15. The visiting sales support system according to claim 1, wherein the skin quality determination operation performed in the diagnostic terminal device is performed by skin quality determination calculation means provided in a server. 17. The door-to-door sales support system according to claim 1, wherein the data communication line is the Internet.

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