JP2004192130A - In-hall reservation reporting system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an in-hall reservation reporting system capable of validly using various service reservations provided from a service providing side. <P>SOLUTION: In this in-hall reservation reporting system constituted by connecting user side terminal equipment 20PC, service providing side terminal equipment 30PC and a host server 10 through an LAN, the host server 10 is made to store the reservation designating time of a service reserved by the user and a reservation reporting time a prescribed time before the reservation designating time, and when the reservation reporting time comes, the approach of the reservation designating time is reported to the user. <P>COPYRIGHT: (C)2004,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a network system constructed in a specific area such as a hospital or hotel, and more specifically, various services provided by a service provider such as a hospital or hotel to a user such as a patient or a guest. The present invention relates to an in-house reservation notification system that facilitates reservations and confirmation of reservations to improve user convenience.
[0002]
[Prior art]
LAN (Local Area Network), which enables two-way communication of information within a specific range, is used not only by companies but also in service industries such as hotels and hospitals, and allows a specific user to communicate with a service provider. It is a communication network that is widely used and spread as a means of information exchange.
[0003]
For example, a hotel provides a system in which various services such as a restaurant and a massage that can be provided in a hall can be reserved via a terminal device such as a personal computer provided in a guest room. In addition, for example, hospitals provide a system in which various services to be provided, such as use of facilities such as showers, can be reserved via a terminal device such as a personal computer installed in a hospital room or a management station.
[0004]
In this case, information such as a reservation time is stored in the host server, and the patient can make a reservation by designating a free time by referring to the reservation information. Therefore, it is possible for the patient to have a spare time for the action schedule in advance, and it is possible to avoid the trouble of going to an office or the like to make a reservation.
[0005]
[Problems to be solved by the invention]
By the way, the conventional in-house reservation system is utilized under a unilateral usage system on the user side or the service provider side, such as making a reservation by referring to reservation information stored in a host server by operating a terminal device. Therefore, there were the following problems.
[0006]
In other words, taking the case of a hospital as an example, the behavior of a patient is not always regular, such as when he / she is treated in a hospital room, or when he / she moves from a hospital room for examinations and medical examinations. There was a problem that when you forgot or noticed it, the time had passed and you had to make a reservation again.
[0007]
For this reason, for example, the nurse in charge may be contacted before the appointment time, but there is a problem in terms of work efficiency such as having to interrupt the work as a nurse and contact the patient, There was a problem that a situation occurred in which all the requests of the individual patients could not be met.
[0008]
In addition, although it is possible to refer to the reservation information from the terminal device, the screen is simple enough to display the reservation time and the name of the reservation person for each service, so that nurses and doctors etc. In order to grasp the action schedule of a specific patient, there is a problem of lack of convenience, for example, the patient name must be confirmed for each service information.
[0009]
The present invention has been made in order to solve the problems found in the above-described conventional technology, and the object is to be provided by a service provider such as a hotel or hospital using a network constructed within a specific range. Various service information and reservation information transmitted from users such as guests and patients to the service information are stored in the host server, and two-way communication between the service provider terminal device and the user terminal device is performed. In the in-house reservation reporting system that performs the reservation via the host server, the desired reservation information can be easily confirmed, and the reservation advance notification information is automatically reported immediately before the designated reservation time in the reservation information. Another object of the present invention is to provide an in-house reservation notification system that improves the convenience of the user and the service provider.
[0010]
[Means for Solving the Problems]
In order to solve the above-mentioned problems, the present invention connects a user-side terminal device, a service provider-side terminal device, and a host server via a LAN, and stores, in the host server, various service information provided from the service provider side. An in-house reservation notification system for storing reservation information for the service information transmitted from the user terminal device and performing bidirectional communication between the user terminal device and the service provider terminal device via the host server. Wherein the host server includes a reservation information storage unit having a storage area for appropriate data items, a display screen storage unit for storing various display screen data to be transmitted to each of the terminal devices, and a storage unit that stores the reservation information. The data is written in the storage area in correspondence with the data item, and data from the storage means is stored in a predetermined area. At least a data processing means for reading and processing, and the reservation information storage section stores at least reservation designation time data of the reservation information and reservation report time data appropriately set from the reservation designation time data. The data processing means monitors the report time data at predetermined time intervals and compares the report time data with the current time data in response to a report request from the user side terminal device before the designated time of the reservation information; Is transmitted to the user terminal device when the current time data exceeds the current time data.
[0011]
Here, the report request before the designated time of the reservation information according to the present invention means that when a reservation time is designated for various types of service information, a time set appropriately from the reserved time (for example, 5 minutes). This is to request the terminal device to display the reservation content and the like reserved in the previous step).
[0012]
The report request before the designated time may be automatically set when a predetermined service is reserved in the user terminal device, or the necessity of the report request before the designated time to the user terminal device may be determined. May be selected and set only when “necessary”. The report request before the designated time is repeatedly transmitted to the host server at a predetermined time interval (for example, every 20 seconds).
[0013]
The appropriate data item is a data item that can be set in advance by the service provider, such as text data (for example, location and date) and numerical data (for example, patient ID). The data items of the present invention include at least a designated time data item that is converted from the reservation information as text type data, and a report time data item that is calculated in advance from the reserved designated time data item.
[0014]
According to this, the data processing means writes the reserved designated time data in the designated time data item, calculates the report time data five minutes before that, stores the data in the report time data item, and stores the designated report time data in the report time data item. In response to a report request repeatedly issued every time (for example, every 20 seconds), each time the report time data item is compared with the current time data, and when the reservation notification time data exceeds the current time data, the reservation The notification information is notified to the user terminal device.
[0015]
Further, when there is a confirmation request for the reservation information from any of the user terminal device and the service provider terminal device, the data processing means searches the reservation information storage unit for the corresponding reservation information, and When there is the corresponding reservation information, the corresponding reservation information may be transmitted to the terminal device which has made the reservation information confirmation request.
[0016]
In the present invention, the reservation information confirmation request is a request to display the contents of the reservation made for various types of service information on the terminal device. According to this, for the user such as a patient, for example, the reservation time and the contents of the reservation can be reconfirmed. Work can be performed while grasping the action schedule of the user, so that work efficiency can be improved.
[0017]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings. As shown in the block diagram of FIG. 1, the in-house reservation notification system of the present invention is basically constructed from a host server 10, a plurality of user-side terminal devices 20PC, and a plurality of service-providing terminal devices 30PC.
[0018]
In this example, personal computers are used for the user side terminal device 20PC and the service providing side 30PC, which are connected to the client servers 20, 30 as relay media, respectively, and the host server 10 and the client servers 20, 30 are connected. Is suspended on the LAN cable.
[0019]
Note that the LAN (Local Area Network) constructed here uses Internet-based technology, and in this sense, the host server 10 is a web server (Web Server), and the user side terminal device 20PC and the service providing side. The terminal device 30PC is a web client.
[0020]
The host server 10 includes a storage unit 11 and a data processing unit 12. The storage unit 11 secures at least storage areas for the reservation information storage unit 111 and the display screen storage unit 112. In addition, the data processing unit 12 performs a process of writing and reading data to and from the storage unit 11 in response to a request from the terminal devices 20PC and 30PC.
[0021]
The reservation information storage unit 111 includes data items of reservation information, as illustrated in FIG. 4, and the reservation information includes text-type data (for example, location, date, etc.) and numerical data (for example, , Patient ID). The data items can be arbitrarily set and changed on the service provider side.
[0022]
In the present invention, the data items of the reservation information include a designated time data item that is converted from the reservation information as text data, and a report time data item that is calculated in advance from the reserved designated time data item. .
[0023]
The display screen storage unit 112 stores various display screen data displayed by the browsers of the terminal devices 20PC and 30PC. For example, an initial menu screen M shown in FIG. 5 displayed on the user side terminal device 20PC and a ward list board screen X shown in FIG. 8 displayed on the service providing terminal device 30PC are stored.
[0024]
As described above, the designated reservation time data and the patient ID are written in the designated reservation information storage unit 111. The data processing unit 12 calculates the designated report time data based on the designated designated time data, and calculates the time. Write the data to the reporting time data item. In this example, the reservation notification time is set to 5 minutes before the reservation specification time. For example, if the reservation specification time is set to 11:25, the notification time is set to 11:20, and this time is written in the notification time data item. It is.
[0025]
Next, the operation of the present invention will be described using an in-house reservation notification system constructed for an obstetrics and gynecology ward of a hospital as an example. FIG. 2 is a flowchart for explaining the operation performed between the patient side (user side) terminal device 20PC and the host server 20, and FIG. 3 is a diagram illustrating the operation between the nurse side (service providing side) terminal device 30PC. 6 is a flowchart illustrating an operation to be performed.
[0026]
The patient-side terminal device 20PC is provided beside the hospital bed for each patient, and the nurse-side terminal device 30PC is installed at, for example, a nurse station or an office management station. Is assigned an identification number for identifying the terminal user.
[0027]
First, it is assumed that an initial menu screen M including a service menu shown in FIG. 5 is transmitted from the host server 10 to the patient-side terminal device 20PC at the time of startup, and for example, a shower reservation M1 is selected from the initial menu screen M (step ST1). , ST2). As a result, the display screen of the shower reservation status list is requested from the client server 20 to the host server 10, and the shower reservation status list L as shown in FIG. 6 is displayed on the patient-side terminal device 20PC (step ST3). , ST4).
[0028]
In this example, the shower reservation status list L indicates whether or not there is a reservation for each date and use start time. If the right frame of the use start time button is displayed as “○”, Reservation is possible. In the shower reservation status list L, patient information L1 such as the name of the terminal user is displayed.
[0029]
When the use start button L2 (for example, “11:25”) is selected from the shower reservation status list L and the “register” button L3 is selected, the reservation information storage unit 111 stores the “reservation ID (service Data is written for each data item corresponding to the reservation information such as "contents", "patient ID", and "location" (steps ST5 and ST6).
[0030]
In this case, the reserved designated time data "11:25" is stored in the data item of "designated time", and the data processing means 12 stores "11:25" which is five minutes before the reserved designated time in the data item of "reporting time". : 20 "(steps ST7 and ST8).
[0031]
In this example, although not shown in the drawing, a screen for requesting notification of reservation information before a designated reservation time is displayed together with the selection of the “register” button L3 of the shower reservation status list L, By selecting "", the notification before the scheduled time is designated.
[0032]
When the notification "necessary" is selected, the client server 20 requests the host server 10 to refer to the reservation report time data at predetermined time intervals (in this example, at intervals of 20 seconds). Reference numeral 12 compares the reservation report time data with the current time data. Then, when it is determined that the reservation notification time has arrived, predetermined notification display screen data as pre-reservation notification information is transmitted to the patient-side terminal device 20PC (steps ST8 to ST12).
[0033]
Thereby, as shown in FIG. 7, the reservation notification screen N is displayed on the patient-side terminal device 20PC five minutes before the reservation designation time. Therefore, the patient can know the contents of the reservation again before the reservation time on the reservation notification screen N of the terminal device 20PC, and can prevent the inconvenience of forgetting the reserved service.
[0034]
Then, by selecting the "confirmation" button N1 on the reservation report screen N, the display returns to the normal initial menu screen M, and the "execute" column of the data item in the reservation information storage unit in FIG. "1" is written.
[0035]
In the above-described embodiment, in step ST9, the patient is caused to select whether notification of reservation information before the reservation designation time is required. However, step ST9 is omitted, and when reservation registration is performed, The notification may be automatically processed as “necessary”.
[0036]
In addition, the notification of the reservation information before the designated time is displayed only on the screen and is not accompanied by sound.However, especially for applications such as hotel rooms where quietness is not required, not only screen display but also buzzer and " It is time to make a restaurant reservation. "
[0037]
Further, for example, as shown in FIG. 5, a "reservation information confirmation" button M2 is provided on the initial menu screen M of the patient terminal device 20PC, so that not only the content of the reservation information can be confirmed but also the reservation information can be changed. .
[0038]
That is, when the “reservation information confirmation” button M2 is selected from the initial menu screen M, the data processing unit 12 determines whether there is reservation information data of the user of the patient-side terminal device 20PC (step ST20, ST30) When there is the corresponding reservation information and there is a request to change the reservation information, the reservation information list L shown in FIG. 6 is transmitted, and the operation from step ST4 is executed.
[0039]
When only the reservation information is confirmed (step ST30), for example, the reservation information confirmation screen Y shown in FIG. 9 is transmitted from the display screen storage unit 112 to the patient terminal device 20PC (step ST31), and the operation is performed. To end. On the other hand, if the "reservation information confirmation" button is selected but there is no data corresponding to the reservation (step ST20), the corresponding terminal device 20PC is notified of the absence of the corresponding data (step ST21), and the operation is terminated.
[0040]
Next, as for the nurse-side terminal device 30PC, as shown in the flowchart of FIG. 3, the in-ward list board screen X shown in FIG. 8 is displayed so that the status of the patient can be constantly checked. Note that the in-ward list board screen X is transmitted from the host server 10 in response to a request from the client server 30 as in the case of the patient terminal device 20PC (step ST40).
[0041]
On the in-ward list board screen X, a display area is assigned to each room, and patient information such as a room number and a name is displayed in each of the display areas. In this example, a reference button in the display area is displayed when the patient makes a service reservation or the like and the patient information changes.
[0042]
In this example, reference buttons X3 and X4 are displayed in the display area X1 (“203 × Δ child”) and the display area X2 (“301 × hara × E”). The nurses can be alerted by blinking the reference buttons X3 and X4 in, for example, color display.
[0043]
When the nurse looks at the display of the reference button and clicks, for example, the reference button X3 in the area X1 of “203 × Δ child” (step ST41), the data processing unit 12 searches the reservation information storage unit 111. As shown in the reservation information confirmation screen Y in FIG. 9, for example, if there is information such as “patient information” Y1 or “reservation information” Y2, and if there is no information such as “outing information” Y3, A predetermined message (“out-of-home information is not registered” in this example) is transmitted (steps ST42 to ST44).
[0044]
According to this, by referring to the reservation information confirmation screen Y, the nurse can grasp the action schedule without listening to the patient himself, while staying at the nurse station. Even if there is an inquiry about, the patient's action schedule can be replied, and there is no hindrance to the work.
[0045]
In this embodiment, the flowchart of FIG. 2 has been described as an operation example of the patient terminal device 20PC and the host server 10, and the flowchart of FIG. 3 has been described as an operation example of the nurse terminal device 30PC and the host server 10. It is not necessary to perform these operations only on one of the terminal devices 20PC and 30PC. For example, the operation shown in the flowchart of FIG.
[0046]
Further, in response to requests from the terminal devices 20PC and 30PC, various display screen data is transmitted from the host server 10 via the client servers 20 and 30. However, various display screen data are transmitted to the terminal devices 20PC and 30PC, respectively. It is also possible to display by installing.
[0047]
Furthermore, in the above embodiment, the in-house reservation notification system constructed for the obstetrics and gynecology ward of the hospital has been described as an example, but the present invention is not limited to this, and is within a specific range. For example, the present invention can be applied to a guide system in a hotel or the like.
[0048]
【The invention's effect】
As described above, according to the present invention, between a user such as a patient or a guest and a service providing side such as a hospital or a hotel using a network constructed within a specific area such as a hospital or a hotel. In the in-house reservation notification system that allows transmission of reservation information of various services provided by the service provider via the host server, the reservation information stored in the host server becomes closer to the designated reservation time. By notifying the user of the reservation content in advance, the user can avoid the inconvenience of forgetting the reservation time, and the service provider can receive the request from the user. The business will not be interrupted due to contact before the reservation time, and even if the services provided to the user side are effectively used Ukoto can.
[0049]
In addition, since the user and the service provider can retrieve the reservation information and confirm it at any time, the user can have more latitude in the range of activity by confirming his / her own reservation contents. At the same time, the service providing side can grasp the action schedule of the user side, and an extremely convenient in-house reservation notification system is provided.
[Brief description of the drawings]
FIG. 1 is a block diagram schematically showing a reservation notification system in a building according to the present invention.
FIG. 2 is a flowchart for explaining an operation performed between the host server and the user terminal device.
FIG. 3 is a flowchart for explaining an operation performed between the host server and the service provider side terminal device.
FIG. 4 is an explanatory diagram showing a setting example of data items stored in a host server.
FIG. 5 is an explanatory diagram showing an example of an initial menu screen displayed on the user side terminal device.
FIG. 6 is an explanatory diagram showing an example of a reservation information list screen displayed on the user side terminal device.
FIG. 7 is an explanatory diagram showing an example of a reservation advance notification screen displayed on the user-side terminal device.
FIG. 8 is an explanatory view showing an example of a ward list board screen displayed on the service provider side terminal device.
FIG. 9 is an explanatory diagram showing an example of a reservation information confirmation screen displayed on a user side and a service provider side terminal device.
[Explanation of symbols]
10 Host server 20, 30 Client server 20PC User terminal 30PC Service provider terminal M Initial menu screen L Reservation information list screen N Reservation report screen X Ward list display board screen Y Reservation information confirmation screen

Claims (2)

The user terminal device, the service provider terminal device, and the host server are connected by a LAN, and various kinds of service information provided by the service provider and the service transmitted from the user terminal device are connected to the host server. In the in-house reservation notification system that stores reservation information for information and performs bidirectional communication between the user-side terminal device and the service provider-side terminal device through the host server.
A storage means including a reservation information storage unit having a storage area for appropriate data items and a display screen storage unit for storing various display screen data to be transmitted to each of the terminal devices; At least data processing means for writing to the storage area corresponding to the item, and for reading and processing data from the storage means in a predetermined manner,
The reservation information storage unit stores at least reservation designation time data of the reservation information and reservation report time data appropriately set from the reservation designation time data,
The data processing means monitors the report time data at predetermined time intervals and compares the report time data with current time data in response to a report request from the user side terminal device before the designated time of the reservation information. An in-building reservation notification system, wherein when the current time data is exceeded, reservation advance notification information is transmitted to the user terminal device. The data processing means searches for the corresponding reservation information from the reservation information storage unit when there is a request for confirmation of the reservation information from each of the terminal devices, and when there is the corresponding reservation information, 2. The in-house reservation notification system according to claim 1, wherein the notification is transmitted to the terminal device to which the confirmation request has been made.

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