JP2004029889A - Knowledge sharing server - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To solve the problem that it is impossible for the user of a conventional knowledge sharing system to easily obtain any answer to a question. <P>SOLUTION: A knowledge sharing server distributes a question mail from a questioner to a respondent, and the respondent transmits information related with the answer to a knowledge sharing server as a response mail. Thus, it is possible for the questioner to easily obtain the information related with the answer to the question. The knowledge sharing server is provided with a question mail receiving part, a distribution destination address storage part, a question mail distribution part, a response mail receiving part, a response mail distribution part, a question sentence extracting part, a question sentence storage part, a response sentence extracting part, and a response sentence storage part. Then, the response sentence storage part stores URL or the like in which the answer to the question is carried or response link designation information being the mail address or the like of a person who knows the answer to the question. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a knowledge sharing system in which a mail server performs reception and distribution of questions and answers performed by e-mail.
[0002]
[Prior art]
A conventional knowledge sharing system is provided with a mail server for transmitting an e-mail to a respondent as disclosed in Japanese Patent Application Laid-Open No. H10-21264, and a user searches the knowledge sharing system with a terminal to solve a problem. There is a system in which, when no knowledge about an inquiry is found as a result of a search, the mail is transmitted as an unsolved problem to a mail server. Further, as a device for storing electronic mail using a mailing list, there is a device for extracting a question and an answer from an electronic mail and storing the question and answer as disclosed in Japanese Patent Application Laid-Open No. H10-254795.
[0003]
[Problems to be solved by the invention]
Users of conventional knowledge sharing systems have not been able to easily get answers to questions.
[0004]
[Means for Solving the Problems]
The knowledge sharing server of the present invention distributes a question e-mail from a questioner to a respondent, and the respondent transmits information on the answer to the knowledge sharing server as a response mail, thereby asking a question about information on an answer to the question. Can easily obtain it.
[0005]
DETAILED DESCRIPTION OF THE INVENTION
<< First Embodiment >>
[0006]
<Outline>
[0007]
FIG. 1 is an example of a diagram showing the concept of the present invention. For example, a person wants information about the latest operating system of company M (1 in FIG. 1). Since the information has not yet been published in magazines and the like, some people will ask to ask someone, but it takes a great deal of effort just to identify who has the information. (2 in FIG. 1). In addition, it may be possible to make an inquiry to a bulletin board or the like on the Internet, but it is uncertain whether an answer will be given on a bulletin board on the Internet (2 in FIG. 1). When a person was thinking about what to do, he came up with a good idea (3 in Figure 1). I thought that I could get the information I wanted by using the knowledge sharing server (4 in FIG. 1). Respondents are registered in the knowledge server. The knowledge sharing server takes over the questions for them. In this way, a certain person could easily obtain information on the latest operating system by using the knowledge sharing server (5 in FIG. 1).
[0008]
<Structure>
[0009]
FIG. 2 shows an example of a functional block diagram of the first embodiment. The knowledge sharing server 0200 includes a question mail receiving unit 0201, a distribution destination address storage unit 0202, a question mail distribution unit 0203, a response mail reception unit 0204, a response mail distribution unit 0205, a question text extraction unit 0206, It has a sentence storage unit 0207, a response sentence extraction unit 0208, and a response sentence storage unit 0209. The response sentence storage unit 0209 stores response link destination information such as a URL or the like in which an answer to the question is described, or a mail address of a person who knows the answer to the question.
[0010]
The “question mail receiving unit” receives a question mail that is a mail including a question sentence from a questioner. The "question mail" is an e-mail that the questioner described a question and transmitted to the knowledge sharing server. E-mail using the WEB (World Wide Web) or e-mail from an information terminal such as a personal computer may be used. The “questioner” is a person who sends an e-mail including a question sentence to the knowledge sharing server, and may be an unspecified person or is allowed to send an e-mail to the knowledge server in advance. It may be a person.
[0011]
The “destination address storage unit” stores a mail address of a distribution destination for distributing the inquiry mail. The "e-mail address of the distribution destination" is the e-mail address of the respondents who made the request.
[0012]
The "question mail distribution unit" distributes the question mail received by the question mail reception unit to the distribution destination mail address stored in the distribution destination address storage unit. By sending the question mail to the mailing list, the mail may be delivered to the respondent.
[0013]
The "response mail receiving unit" receives a response mail including information on a response sentence corresponding to the question mail distributed from the question mail distribution unit. The “response mail” is a mail in which information about a response sentence is described in a question mail from the questioner distributed from the knowledge sharing server and the respondent transmits the information to the knowledge sharing server. "Information about the response sentence" may be the answer to the question itself, may be the address of an Internet page on which the answer to the question is described, or may be information on a document in which the answer to the question is described. Or an email address of a person who knows the answer to the question, or personal information such as an address or contact information of the person who knows the answer to the question. "Respondent" may be a respondent whose e-mail address is stored in the distribution destination address storage unit of the knowledge sharing server, or may transmit information regarding a response to a question to the knowledge sharing server in advance. It may be an authorized person.
[0014]
The “response mail distribution unit” distributes the response mail received by the response mail reception unit to the requester. If there are a plurality of questioners, a response mail may be delivered to each person.
[0015]
The “question sentence extracting unit” extracts a question sentence from the question mail received by the question mail receiving unit. The "question sentence" is a sentence in which the questioner wants to know the answer. The method for extracting the question sentence is a publicly known technique, and therefore will be omitted.
[0016]
The “question sentence storage unit” stores the question sentence extracted by the question sentence extraction unit. The “extracted question message” is a question message in which unnecessary portions such as header information such as a destination are removed from the question mail and only the content of the question is described.
[0017]
The “response sentence extracting unit” extracts information on the response sentence from the response mail received by the response mail receiving unit. "Information on the response sentence" has already been described in advance, and a description thereof will be omitted. A method for extracting information related to the response sentence is a known technique, and thus will not be described.
[0018]
The “response sentence storage unit” stores information on the response sentence extracted by the response sentence extraction unit. The “extracted response message” is information on the response message from which unnecessary portions such as header information such as the destination are removed from the response mail.
[0019]
The response sentence accumulating section accumulates response link destination information such as an Internet address where an answer to the question is described and a mail address of a person who answers the question. The response sentence accumulating unit can reduce the data amount of the response sentence accumulating unit by accumulating the response link destination information. In addition, even if the answer itself described on the Internet page of the response link destination information is newly revised and added, no processing occurs in the response storage unit as long as the response link destination information is not changed, and processing to the knowledge sharing server is performed. Can be reduced.
[0020]
<Process flow>
[0021]
FIG. 3 is an example of a flow according to the first embodiment. Embodiment 1 may include the following processing. First, a question mail is received (step S0301). Then, a question sentence is extracted from the question mail (step S0302). Then, the question text is stored in the question text storage unit (step S0303). Then, a distribution destination address is determined (step S0304). Then, the question mail is delivered to the delivery destination address (step S0305). Then, the response mail is received (step S0306). Then, information on the response sentence is extracted from the response mail (step S0307). Then, information on the response sentence is stored in the response sentence storage unit (step S0308). Then, the address to which the response mail is transmitted is determined (step S0309). Then, the response mail is delivered (step S0310).
[0022]
<Effect>
[0023]
By using the knowledge sharing server, the questioner can send a question sentence to the respondent at any time, and can easily obtain information on the answer to the question.
[0024]
<<< First Embodiment>
[0025]
<< Embodiment 2 >>
[0026]
<Outline>
[0027]
If a similar question is sent to the knowledge sharing server in the past to the person who sent the question email to the knowledge sharing server, a list containing similar questions can be immediately received as a similar question email. . The similar question mail contains a similar question text and a link to information on the answer to the question. The questioner can click on the link to view information about answers to similar questions. Since the information on the new answer to the similar question is sequentially added to the link, the requester can always obtain the latest information on the answer to the similar question.
[0028]
<Structure>
[0029]
FIG. 4 is an example of a functional block diagram of the second embodiment. As shown in FIG. 4, the second embodiment is based on the first embodiment. The knowledge sharing server 0400 according to the second embodiment includes a question mail receiving unit 0401, a distribution destination address storage unit 0402, a question mail distribution unit 0403, a response mail reception unit 0404, a response mail distribution unit 0405, and a question text extraction unit. 0406, a question sentence storage unit 0407, a response sentence extraction unit 0408, and a response sentence storage unit 0409. Since these have already been described, their description will be omitted. The knowledge sharing server according to the second embodiment is characterized in that it has a similar question search unit 0410 and a similar question transmission unit 0411. The similar question transmitting unit 0411 transmits a similar question mail in which pointer information including an address at which information on an answer to a similar question sentence is stored is described.
[0030]
The “similar question search unit” searches the question sentence storage unit for a question sentence similar to the question sentence extracted from the question mail. The “similar question message” is another question message in the question message storage unit that has been sent to the knowledge sharing server in the past when the content of the question message is recognized to be similar by analyzing the question message. A method of analyzing a question sentence and searching for a similar question sentence is a well-known technique of text processing, and thus its description is omitted.
[0031]
The “similar question transmitting unit” transmits the similar question sentence searched by the similar question search unit to the questioner as a similar question mail. The “similar question mail” is a mail in which the similar question text is described, and is transmitted to the requester. Then, the questioner can see whether or not his or her question has been asked in the past by looking at the similar question sentence described in the similar question mail. If there is no similar question sentence having the same content as the own question sentence in the similar question email, it waits for the response email described in the first embodiment for the own question to be transmitted to the knowledge sharing server.
[0032]
The similar question transmitting unit transmits a similar question mail in which pointer information including an address at which information on an answer to a similar question sentence is stored is described. The “pointer information including an address in which information about the answer to the similar question message is stored” may be a link destination of the information about the answer to the similar question message described in the similar question mail. By clicking the link destination, information on a response sentence corresponding to a similar question sentence stored in the response sentence storage unit of the knowledge sharing server can be browsed by a browser or the like.
Since the response sentence accumulating unit sequentially accumulates information on the latest answer to a similar question, the requester always clicks a link at any time, and the latest information on the answer to the similar question is updated. Can be obtained. The pointer information may include a URL address and a host name. The pointer information not only indicates a location where data stored in an electronic medium such as a hard disk, a memory, and a CD exists, but also includes information stored in a medium such as a document, a document, and a microreader. May be shown. Further, the pointer information may represent a contact address and a means for making a contact to a person or an organization having information on a response sentence corresponding to the similar question sentence. The means for contacting is a telephone, a mobile phone, a radio, a sealed letter, a letter, and the like.
[0033]
<Process flow>
[0034]
FIG. 5 shows an example of the flow of the second embodiment. Embodiment 2 may include the following processing. The similar question search unit receives the question sentence from the question mail extraction unit (step S0501). Then, the similar question search unit analyzes the question sentence (step S0502). Then, the similar question search unit searches the question sentence storage unit using the analyzed question sentence as a search key (step S0503). Then, the similar question transmitting unit receives the searched result (step S0504). Then, the similar question transmitting unit transmits the searched result as a similar question mail to the requester (step S0505). The address of the link clicked by the requester associated with the question sentence described in the similar question mail is received (step S0506). The knowledge sharing server outputs information on the answer stored at the link destination address (step S0507).
[0035]
<Effect>
[0036]
By receiving the similar question mail, the questioner can immediately know that another similar question having the same content as the question of the questioner has been made in the knowledge sharing server in the past. In addition, by clicking a link associated with the similar question sentence described in the similar question email, information on the answer to the similar question sentence can be browsed. The questioner can browse the latest information on the answer to the similar question sentence by clicking the link at any time. Thus, the questioner can easily browse the information on the answer of the similar question text at any time with only one click of the link. If the similar question sentence has the same content as the questioner's question sentence, the questioner can easily obtain information on the answer to his or her question at any time.
[0037]
<<< Second Embodiment >>>
[0038]
<< Embodiment 3 >>
[0039]
<Outline>
[0040]
Even if the requester sends a question e-mail to the knowledge sharing server, the respondent to whom the question e-mail is delivered does not know the requester, so the respondent creates an answer without hesitation to the requester The respondent can honestly describe information on the response in the response mail.
[0041]
<Structure>
[0042]
FIG. 6 is an example of a functional block diagram of the third embodiment. As shown in FIG. 6, the third embodiment is based on the first embodiment. The knowledge sharing server 0600 according to the third embodiment includes a question mail receiving unit 0601, a distribution destination address storage unit 0602, a question mail distribution unit 0603, a response mail reception unit 0604, a response mail distribution unit 0605, and a question text extraction unit. 0606, a question sentence storage unit 0607, a response sentence extraction unit 0608, and a response sentence storage unit 0609. Since these have already been described, their description will be omitted. The question mail distribution unit 0603 distributes a question mail that does not include information for identifying a questioner.
[0043]
"Information for identifying the requester" means the e-mail address, name, address, age, contact information, workplace, and other personal information of the requester, or the host name or IP address of the terminal used by the requester. Or proxy information or routing information of a question e-mail. The question mail delivered from the knowledge sharing server to the respondent does not include information for identifying the questioner. Also, the respondent may not be able to obtain information for identifying the questioner even if he or she directly accesses the knowledge sharing server. In the column of the sender of the question mail distributed to the respondent, a mail address or the like designated by the knowledge sharing server may be described.
[0044]
<Process flow>
[0045]
FIG. 7 is an example of a flow according to the third embodiment. Embodiment 5 may have the following processing. The knowledge sharing server receives the question mail at the question mail receiving unit (step S0701). The question mail distribution unit deletes the information specifying the questioner from the question mail (step S0702). The question mail distribution unit distributes the question mail in which the questioner is not specified to the respondent (step S0703).
[0046]
<Effect>
[0047]
The questioner who uses the knowledge sharing server sends the question mail while maintaining the anonymity, so that the answerer who does not know the questioner can describe the answer without hesitating to the questioner. In other words, the respondent can honestly describe information about the response in the response mail.
[0048]
<<< Embodiment 3 and above >>>
[0049]
<< Embodiment 4 >>
[0050]
<Outline>
[0051]
The respondent sends a response e-mail containing information on the response to the question e-mail to the knowledge sharing server, and even if the response e-mail is delivered to the requester, the requester should look at the response e-mail and identify the respondent who responded Can not. The questioner who does not know the respondent can read the information on the answer described in the response mail in a straightforward manner.
[0052]
<Structure>
[0053]
FIG. 8 is an example of a functional block diagram of the fourth embodiment. As shown in FIG. 8, the fourth embodiment is based on the first embodiment. The knowledge sharing server 0800 of the fourth embodiment includes a question mail receiving unit 0801, a distribution destination address storage unit 0802, a question mail distribution unit 0803, a response mail reception unit 0804, a response mail distribution unit 0805, and a question text extraction unit. 0806, a question sentence storage unit 0807, a response sentence extraction unit 0808, and a response sentence storage unit 0809. Since these have already been described, their description will be omitted. The response mail distribution unit 0805 distributes a response mail that does not include information for identifying a respondent. "Information for identifying the respondent" means personal information such as the respondent's e-mail address, name, address, age, contact information, and work location, or the host name or IP address of the terminal used by the respondent. Or proxy address or routing information of a response mail. Further, even if the knowledge sharing server is directly accessed, the requester may not be able to acquire information for identifying the respondent. In the column of the sender of the response mail delivered to the requester, a mail address or the like designated by the knowledge sharing server may be described.
[0054]
<Process flow>
[0055]
FIG. 9 is an example of a flow according to the fourth embodiment. Embodiment 4 may have the following processing. The knowledge sharing server receives the response mail at the response mail receiving unit (step S0901). The response mail distribution unit deletes the information specifying the respondent from the response mail (step S0902). The response mail distribution unit distributes a response mail whose sender is not specified to the requester. (Step S0903)
[0056]
<Effect>
[0057]
The respondent using the knowledge sharing server transmits the response mail while maintaining the anonymity, so that the questioner who does not know the respondent can read the information on the response described in the response mail in a straightforward manner. As a result, the questioner trusts information about the answer.
[0058]
<<< Embodiment 4 and above >>>
[0059]
<< Embodiment 5 >>
[0060]
<Outline>
[0061]
The knowledge server user avoids sending the same question to the knowledge sharing server by searching in advance and inquiring of the knowledge sharing server whether or not his or her own question was asked in the past. Can be. Respondents do not need to receive the same question twice. Then, if the questioner has the same content in the previously transmitted question, the requester can acquire information on the answer to the question. By clicking the link associated with the question, you can browse information about the answer to the question. Since information on the new answer to the question is sequentially added to the link, clicking on the link will allow the user of the knowledge sharing server to update the latest information on the answer to the question at any time. Can be obtained immediately. Then, the user can obtain information on the answer to the question without sending the question mail to the knowledge sharing server. As a result, processing to the knowledge sharing server is reduced, and the load on the knowledge sharing server can be reduced.
[0062]
<Structure>
[0063]
FIG. 10 is an example of a functional block diagram of the fifth embodiment. As shown in FIG. 6, the fifth embodiment is based on the first embodiment. The knowledge sharing server 1000 according to the third embodiment includes a question mail receiving unit 1001, a distribution destination address storage unit 1002, a question mail distribution unit 1003, a response mail reception unit 1004, a response mail distribution unit 1005, and a question text extraction unit. 1006, a question sentence storage unit 1007, a response sentence extraction unit 1008, and a response sentence storage unit 1009. Since these have already been described, their description will be omitted. The knowledge sharing server according to the fifth embodiment includes a question search input unit 1010, a question search unit 1011, a question search result output unit 1012, a response search unit 1013, and a response search result output unit 1014. There are features. The response search result output unit 1014 outputs a response search result including pointer information including an address at which the search result in the response search unit is stored.
[0064]
The "question search input unit" inputs search information for searching for a stored question sentence. “Search information” is information that serves as a search key for the question sentence storage unit. The search information may be the question text of the questioner itself.
[0065]
The “question search unit” searches the question sentence accumulation unit for another similar question sentence based on the search information input by the question search input unit. A method of analyzing the search information and searching for another similar question sentence is a well-known technique of text processing, and will not be described.
[0066]
The "question search result output unit" outputs a search result of the question sentence search unit. The “search result” is a similar question sentence extracted as a result of searching the question sentence storage unit using the search information.
[0067]
The “response search unit” searches for information on a response sentence corresponding to a similar question sent in the past, which is the search result. The search method is a well-known technique and will not be described.
[0068]
The "response search result output unit" outputs the response search result searched by the response search unit. The “response search result” is information on a response sentence corresponding to a similar question sentence of the search result extracted from the response sentence storage unit.
[0069]
The response search result output unit outputs a response search result including pointer information including an address for storing information on a response sentence corresponding to a similar question sentence of the search result. "Pointer information including an address for storing information on a response sentence corresponding to a similar question sentence in the search result" may be a link destination of information on an answer to a similar question sentence described in the response search result. Good. By clicking the link destination, information on the response sentence corresponding to the similar question sentence stored in the response sentence storage unit of the knowledge sharing server can be browsed by a browser or the like. The response sentence accumulation unit accumulates information on answers to the latest similar questions. Therefore, every time the user of the knowledge server clicks the link destination as needed, the latest information on the answer to the similar question can be acquired. The pointer information may include a URL address and a host name.
[0070]
<Process flow>
[0071]
FIG. 11 is an example of the flow of the fifth embodiment. Embodiment 5 may have the following processing. The knowledge sharing server acquires search information input from the user to the question search input unit (step S1101). Then, the knowledge sharing server analyzes the search information (step S1102). Then, a search is performed in the question sentence storage unit based on the analysis result (step S1103). Then, the search result output unit outputs the search result (step S1104). Then, information regarding the response sentence associated with another similar question as a result of the search is searched for in the response sentence storage unit (step S1105). Then, the response search result output unit outputs information on the answer sentence corresponding to the similar question sentence as a response search result (step S1106). Then, pointer information including an address at which information on the response sentence, which is the response search result, is stored (step S1107). The response search result output unit outputs pointer information including an address where information on the response sentence that is the response search result is stored (step S1108).
[0072]
<Effect>
[0073]
The user of the knowledge sharing server performs a search on the knowledge sharing server in advance, so that a question sentence having the same content can be prevented from being twice delivered to the respondent. Then, as a result of the search on the knowledge sharing server, similar question texts can be browsed. Then, by clicking the link destination associated with the similar question text, information on the answer to the similar question can be browsed. When the similar question has the same content as the question sentence of the user, the information on the answer to the question can be acquired by browsing the information on the answer at the link destination. Therefore, the user can obtain information on the answer to the question without transmitting the question mail to the knowledge sharing server. As a result, the processing on the knowledge sharing server is reduced, and the load on the knowledge sharing server can be reduced. Also, the user can browse information on the latest answer by clicking the link at any time. As a result, the user can always obtain the latest information on the answer to his / her question without sending a question mail to the knowledge sharing server.
[0074]
<<< Embodiment 5 and above >>>
[0075]
【The invention's effect】
By using the knowledge sharing server of the present invention, the user of the knowledge sharing server can easily and easily obtain the latest and reliable information in answer to his / her question.
[Brief description of the drawings]
FIG. 1 is a conceptual diagram of a first embodiment.
FIG. 2 is a diagram illustrating an example of a functional block according to the first embodiment;
FIG. 3 is an example of a processing flow according to the first embodiment;
FIG. 4 is a diagram illustrating an example of a functional block according to a second embodiment;
FIG. 5 is a diagram illustrating an example of a processing flow according to a second embodiment;
FIG. 6 is a diagram illustrating an example of a functional block according to a third embodiment;
FIG. 7 is an example of a process flow according to a third embodiment;
FIG. 8 is a diagram illustrating an example of a functional block according to a fourth embodiment;
FIG. 9 is an example of a processing flow according to a fourth embodiment.
FIG. 10 is a diagram illustrating an example of a functional block according to a fifth embodiment;
FIG. 11 is an example of a process flow according to a fifth embodiment;
[Explanation of symbols]
0200 Knowledge Sharing Server
0201 Question email receiver
[0202] Distribution address storage unit
[0203] Question mail distribution unit
[0204] Response mail receiving unit
0205 Response mail distribution unit
0206 Question sentence extraction unit
[0207] Question sentence storage unit
[0208] Response sentence extraction unit
0209 Response sentence storage unit

Claims (6)

A question mail receiving unit that receives a question mail which is a mail including a question sentence from the questioner;
A delivery destination address storage unit for storing a delivery destination email address for delivering a question email;
A question mail distribution unit that distributes the question mail received by the question mail reception unit to a distribution destination mail address stored in the distribution destination address storage unit;
A response mail receiving unit that receives a response mail including information on a response sentence corresponding to the question mail distributed from the question mail distribution unit,
A response mail distribution unit that distributes the response mail received by the response mail reception unit to the questioner;
A question sentence extracting unit that extracts a question sentence from the question email received by the question email receiving unit, a question sentence storage unit that stores the question sentence extracted by the question sentence extracting unit,
A response sentence extracting unit that extracts information on the response sentence from the response mail received by the response mail receiving unit;
A response sentence storage unit that stores information on the response sentence extracted by the response sentence extraction unit;
Has,
The knowledge sharing server is characterized in that the response sentence accumulating section stores response link destination information such as an Internet address where an answer to the question is described and a mail address of a person who answers the question. A similar question search unit that searches the question sentence storage unit for a question sentence similar to the question sentence extracted from the question mail,
A similar question transmitting unit that transmits a similar question sentence searched by the similar question search unit to the questioner as a similar question mail,
And have
2. The knowledge sharing server according to claim 1, wherein the similar question mail includes pointer information including an address at which information on a response to a similar question is stored. 3. The knowledge sharing server according to claim 1, wherein the question mail distribution unit distributes a question mail that does not include information for identifying a questioner. The knowledge sharing server according to claim 1, wherein the response mail distribution unit distributes a response mail that does not include information for specifying a respondent. A question search input unit for inputting search information for searching the question sentence storage unit,
A question sentence search unit that searches the question sentence storage unit based on the search information input by the question search input unit;
A question search result output unit that outputs a similar question sentence that is a search result in the question sentence search unit;
A response search unit that searches the response sentence storage unit for information on a response sentence corresponding to a similar question sentence of the search result;
A response search result output unit that outputs a response search result searched by the response search unit;
Has,
2. The knowledge sharing server according to claim 1, wherein the response search result includes pointer information including an address at which information on the response sentence is stored. A question email receiving step of receiving a question email which is an email including a question sentence from the questioner,
A question e-mail distribution step of distributing the question e-mail received by the question e-mail receiving unit to a distribution destination e-mail address stored in a distribution address storage unit for accumulating a distribution e-mail address;
A response mail receiving step of receiving a response mail including information on a response sentence according to the question mail distributed from the question mail distribution unit,
A reply mail delivery step of delivering a reply mail received by the reply mail receiving unit to the questioner;
A question sentence extracting step of extracting the question sentence from the question email received by the question email receiving unit,
A question sentence accumulation step for accumulating the question sentence extracted by the question sentence extraction unit;
A response sentence extracting step of extracting information on the response sentence from the response mail received by the response mail receiving unit;
A response sentence storing step of storing information about the response sentence extracted by the response sentence extraction unit,
The knowledge sharing server managing method, wherein the response sentence storing step includes a step of storing a URL in which an answer to the question is described and response link destination information which is a mail address of a person who answers the question.

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