JP2004021927A - Communication device and order receiving method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To smoothly provide a commodity to a user in a commercial establishment without keeping the user waiting in regard to an onboard navigation device. <P>SOLUTION: In the onboard navigation device, an order reservation signal for ordering the commodity is sent to an order receiving server by the user, an estimated time of arrival of the user to the commercial establishment selling the commodity is calculated, and an estimated time signal indicating the calculated estimated time of arrival is sent to the order receiving server. Following this, since the order receiving server sends the order reservation signal and the estimated time signal to a communication terminal of the commercial establishment, commodity provision can be prepared in the commercial establishment in response to the estimated time signal. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a communication device and an order receiving method capable of ordering goods and services.
[0002]
2. Description of the Related Art
Conventionally, in order for a user to receive the provision of goods and services, the user goes directly to the commercial facility to provide the product and purchases it, or the user places an order with this commercial facility by telephone or facsimile, and To deliver the goods. When the user places an order for this commercial facility by telephone or facsimile, the user does not need to go to the commercial facility, but the product is delivered by the carrier after ordering the product by telephone or facsimile. May take some time to be completed.
[0003]
On the other hand, when a user goes directly to a commercial facility to receive the provision of goods and services, the provision of the products and services is higher than when the user places an order at the commercial facility by telephone or fax. Although it is possible to shorten the time required to receive a product, for example, if the user arrives at a commercial facility and starts preparing to provide goods and services to the user, You will have to wait at the facility.
[0004]
The present invention has been made in view of the above points, and provides a communication device and an order receiving method capable of smoothly providing at least one of a product and a service to a user without making the user wait. Aim.
[0005]
[Means for Solving the Problems]
In the invention described in claim 1, the communication device provides order transmission means for transmitting an order signal for ordering at least one of a product and a service by a user to the order receiving server, and at least one of the product and the service. And a time transmitting means for transmitting an estimated arrival time signal indicating the estimated arrival time to the order receiving server.
[0006]
As described above, since the communication device transmits the order signal and the estimated arrival time signal to the order receiving server, the order receiving server sends the order by the user and the estimated arrival time to the providing facility based on the order signal and the estimated arrival time signal. Then, the provision facility can prepare for providing at least one of the product and the service in accordance with the estimated arrival time. Therefore, it is possible to smoothly provide at least one of the product and the service to the user without making the user wait at the providing facility.
[0007]
Here, "ordering of goods" means ordering a sales target as an article. In addition, "service order" means ordering an object other than goods, such as ordering a hotel or inn to rent a room or renting a parking space to a parking facility. Is to place an order.
[0008]
In addition, the user may not be able to proceed as scheduled due to traffic congestion on the way to the providing facility, and may not be able to meet the scheduled time. Therefore, as in the invention according to claim 2, when the time calculating means calculates a different estimated arrival time with respect to the previously calculated expected arrival time, the time transmitting means renews the different estimated arrival time. May be transmitted.
[0009]
According to a third aspect of the present invention, there is provided a settlement information transmitting means for transmitting settlement information for allowing a user to pay at least one of a commodity and a service to an order receiving server.
[0010]
Accordingly, the payment processing can be completed before the user arrives at the providing facility, and the user does not need to perform the payment processing after arriving at the providing facility. Therefore, at least one of the product and the service can be more smoothly provided to the user.
[0011]
In addition, as in the invention as set forth in claim 4, a processing result of the payment processing performed by the payment institution based on the transmitted payment information may be received from the order receiving server.
[0012]
According to a fifth aspect of the present invention, there is provided a route setting unit for setting a route to a providing facility, and a route guiding unit for guiding a route according to the set route.
[0013]
Accordingly, the user can smoothly head for the providing facility by the route guidance of the route guidance unit.
[0014]
Here, as an order receiving method for receiving an order from the communication device as described above, the inventions according to claims 6 to 9 can be used.
[0015]
Specifically, the invention according to claim 6 is an order receiving method in which at least one of goods and services is received from the communication device by the order receiving server, and at least one of the goods and services is ordered by the user. Receiving a scheduled time signal indicating a scheduled time of arrival of a user at a providing facility that provides at least one of a product and a service from the communication device.
[0016]
As described above, the order signal and the scheduled time signal can be received from the communication device, so that the provision facility prepares for providing at least one of the product and the service to the user according to the scheduled time signal. Can be performed. Therefore, at least one of the product and the service can be smoothly provided to the user without making the user wait.
[0017]
Here, in order to make the provision facility prepare, when the order signal and the scheduled time signal are received from the communication device as in the invention according to claim 7, the received order signal and the scheduled time signal are received. May be transmitted to the communication terminal of the providing facility.
[0018]
The invention according to claim 8 is characterized in that payment information for collecting at least one of a fee for a product and a service from a user is received from the communication device of the user.
[0019]
As described above, since the payment information can be received from the user's communication device on the way to the providing facility, the payment process can be completed before the user arrives at the providing facility.
[0020]
Further, as in the invention according to claim 9, the received settlement information is transmitted to the communication device of the settlement institution to cause the settlement institution to perform the settlement process, and the result of the settlement process is received from the communication device of the settlement institution. Then, the received result of the payment processing may be transmitted to the communication device of the user.
[0021]
BEST MODE FOR CARRYING OUT THE INVENTION
FIG. 1 shows an embodiment of an order receiving system to which an order receiving method according to the present invention is applied.
[0022]
First, an outline of an order receiving system will be described with reference to FIG. In the order receiving system, the order receiving server of the system operator 10 can communicate with individual communication terminals of commercial facilities such as the hotel 11, the parking facility 12, and the stores 13 and 14 via the communication network 15, It can communicate with a communication terminal of a settlement institution such as a credit / credit company 21 via the communication network 22.
[0023]
Here, the order receiving server of the system operator 10 can communicate with the in-vehicle navigation device via the communication network 30 and the vehicle telephone of the vehicle 40. For this reason, the in-vehicle navigation device communicates with the order receiving server of the system operator 10 via the communication network 30, the radio telephone base station 31, and the car telephone to perform order reservation, notification of expected arrival time, notification of settlement information, and the like. be able to.
[0024]
Next, the configuration of the on-vehicle navigation device of the vehicle 40 is shown in FIG.
[0025]
As shown in FIG. 2, the in-vehicle navigation device includes a position detection unit 50, a map data reading unit 51, an operation switch group 52, a display unit 53, a storage unit 54, an IC card reading / writing unit 55, an audio output unit 56, and a CPU 57. have.
[0026]
The position detection unit 50 includes a geomagnetic sensor, a gyroscope, a distance sensor, a GPS receiver, and the like, for detecting the current location of the vehicle. The map data reading unit 51 reads map data from a map disk such as a hard disk, a CD-ROM, and a DVD-ROM. The map disk stores road map data used for map display, map data used for route guidance, and the like.
[0027]
The operation switch group 52 is for performing various operations, and includes a touch switch integrated with the display unit 53, a mechanical switch disposed around the screen, and the like. Further, the audio output unit 56 is configured by a speaker and emits various sounds.
[0028]
The display unit 53 is a color display unit such as a liquid crystal display, and performs a display necessary for selecting desired products and services, ordering reservations, and providing route guidance to facilities such as hotels and parking lots. The IC card reading / writing unit 55 reads various data from an IC card (portable storage medium) such as a credit card and writes various data to the IC card.
[0029]
The CPU 57 communicates with the order receiving server of the system operator 10 via the automobile telephone to perform order reservation, notification of estimated arrival time, notification of settlement information, and the like, and route guidance to facilities such as hotels and parking lots. Execute the process to perform. The storage unit 54 includes a FlashROM, an SRAM, a DRAM, and the like, and stores a computer program and functions as a work memory for storing various data associated with the execution of the computer program.
[0030]
Next, as an operation of the present embodiment, a specific example in which an occupant places an order for a commercial facility in the vehicle 40 will be described with reference to FIGS.
[0031]
FIG. 3 is a flowchart showing the processing of the in-vehicle navigation device, FIG. 4 is a flowchart showing the processing of the order receiving server, FIG. 5 is a flowchart showing the processing of the communication terminal of the commercial facility, and FIG. 5 is a flowchart illustrating processing of a communication terminal. 7 to 9 are diagrams each showing a display example of the display unit 53 of the in-vehicle navigation device.
[0032]
First, when the occupant performs an operation for selecting the reservation purchase service mode from the menu screen of the display unit 53 on the operation switches or the remote control of the on-vehicle navigation device, the CPU 57 causes the CPU 57 to perform the operation as shown in FIG. The start screen of the reservation purchase service mode is displayed on the display unit 53 (step 300 in FIG. 3). The start screen of the reservation purchase service mode is an "area selection mode" in which an area is selected and various commercial facilities such as a hotel 11, a parking facility 12, a store 13, and 14 are searched in the selected area, or a destination. The passenger is allowed to select a "destination / route surrounding mode" for searching various commercial facilities around the route.
[0033]
For example, when the occupant performs an operation for selecting the “area selection mode” on the operation switch group 52 or the remote control, the CPU 57 causes the occupant to select an area as shown in FIG. An image to be performed by address selection is displayed on the display unit 53.
[0034]
Accordingly, when the occupant performs an operation for causing the operation switch group 52 and the remote controller to select an area, that is, performs an address selection, the CPU 57 causes the CPU 53 to display an image as shown in FIG. To be displayed. At this time, the CPU 57 starts a communication connection with the order receiving server via the automobile telephone, the wireless telephone base station 31, and the communication network 30, and communicates with the order receiving server to various commercial facilities existing in the selected area. To be searched.
[0035]
When the occupant performs an operation on the operation switch group 52 or the remote controller to select the “destination / route peripheral mode”, the CPU 57 displays an image as shown in FIG. Display. At this time, the CPU 57 starts a communication connection with the order receiving server via the automobile telephone, the wireless telephone base station 31 and the communication network 30, and makes the order receiving server various commercials existing around the destination / route. Instructs the facility to be searched. The destination / route is set prior to the start of the reservation purchase service mode.
[0036]
As described above, when the CPU 57 instructs the order receiving server to search for various commercial facilities existing in "around the destination / route" or "selected area", the order receiving server instructs the facility in accordance with this instruction. A search is performed, and the search result is transmitted to the mobile phone via the communication network 30 and the wireless telephone base station 31 (step 310 in FIG. 4).
[0037]
Next, when the car phone receives the transmitted search result, the CPU 57 of the vehicle-mounted navigation device displays the search result on the display screen of the display unit 53 as shown in FIG. As a result, the names, types, addresses, and the like of a plurality of commercial facilities (stores, parking lots, hotels) existing in “around the destination / route” or “selected area” are individually displayed as the search results. Thus, a desired commercial facility (hereinafter, referred to as a desired commercial facility) is selected from a plurality of facilities.
[0038]
Next, when the occupant operates the operation switch group 52 and the remote controller to select the desired commercial facility (XX shop), the CPU 57 causes the desired commercial facility (（) as shown in FIG. OO), the name of each product, the appearance image of each product, and the like.
[0039]
Next, when the occupant performs an operation on the operation switch group 52 and the remote controller to select a desired product (step 301 in FIG. 3), the CPU 57 causes the desired commercial facility (OO shop) to send the desired product. A stock confirmation signal is transmitted from the car telephone to confirm the stock of the car. When this inventory confirmation signal is sent to the order receiving server via the wireless telephone base station 31 and the communication network 30, the order receiving server transfers the inventory confirmation signal to the communication terminal of the commercial facility via the communication network 15 (FIG. Step 311a).
[0040]
Here, the communication terminal of the desired commercial facility performs inventory management of various products, and upon receiving the inventory confirmation signal, determines whether or not the desired product is in stock based on the inventory confirmation signal. This determination result is notified to the order receiving server via the communication network 15 (step 320 in FIG. 5). Along with this, the order receiving server transfers this determination result to the car telephone via the communication network 30 and the wireless telephone base station 31 (step 311b in FIG. 4).
[0041]
Next, when this determination result is received by the car telephone, the CPU 57 of the vehicle-mounted navigation device notifies the determination result on the display screen of the display unit 53 (step 302a in FIG. 3). For example, when there is no stock of the desired product, “not available” is displayed on the display screen of the display unit 53. In addition, when there is a stock of the desired product, as shown in FIG. 8B, “notifying that there is stock” is notified on the display screen of the display unit 53.
[0042]
Here, when the occupant operates the operation switch group 52 or the remote controller to make an order reservation for a desired product, the CPU 57 instructs the occupant to read a credit card (or a debit card, a prepaid card) or an IC card. A display image to be set in the writing unit 55 is displayed on the display unit 53 as shown in FIG.
[0043]
Thereafter, when the occupant sets the credit card in the IC card reading / writing section 55, the CPU 57 acquires payment information (ID code) from the credit card via the IC card reading / writing section 55. Along with this, the CPU 57 transmits the settlement information and an order reservation signal (order signal) indicating that the desired product is ordered and reserved to the order receiving server via the wireless telephone base station 31 and the communication network 30 (step in FIG. 3). 302b: order transmission means, settlement information transmission means).
[0044]
Therefore, when the order receiving server receives the order reservation signal, it transfers the order reservation signal to the communication terminal of the desired commercial facility (providing facility) via the communication network 15. Therefore, when the communication terminal of the desired commercial facility receives the order reservation signal (step 321 in FIG. 5), it is possible to notify the person in charge of the desired commercial facility of the order reservation of the desired product by the occupant. In addition, when the order receiving server receives the payment information from the in-vehicle navigation device, the payment server transfers the payment information to the communication terminal of the payment institution via the communication network 22 (step 312 in FIG. 4).
[0045]
In this case, the settlement institution determines whether or not settlement is possible based on the settlement information. If it is determined that settlement is possible, the settlement institution performs settlement processing. Thereafter, when the settlement process is completed, the settlement institution returns a settlement completion notification (a result of the settlement process) to the order receiving server via the communication network 22. When the settlement institution determines that settlement is impossible based on the settlement information, the settlement institution returns a settlement impossible notification (result of the settlement processing) to the order receiving server via the communication network 22 (step FIG. 6). 326).
[0046]
Here, for example, when the order receiving server receives the settlement completion notification (step 312a in FIG. 4), it determines that the order for the desired product is fixed, and sends the order confirmation notification to the communication terminal of the commercial facility. The data is transmitted via the communication network 15 (step 313 in FIG. 4). In addition, when the order receiving server receives the settlement impossible notification (step 312a in FIG. 4), it determines that the order for the desired product is unconfirmed, and sends the order unconfirmed notification to the communication terminal of the commercial facility. On the other hand, it transmits via the communication network 15 (step 313 in FIG. 4). Accordingly, when the communication terminal of the commercial facility receives the order confirmation notification or the order non-confirmation notification (step 322: determination result receiving means in FIG. 5), the person in charge of the commercial facility determines the order for the desired product, Alternatively, the user can be notified of undetermined status.
[0047]
In addition, the order receiving server transmits an order confirmation notification or an order non-confirmation notification to the automobile telephone via the communication network 30 and the wireless telephone base station 31. For example, when the car telephone receives the order confirmation notification, the CPU 57 of the vehicle-mounted navigation device causes the display unit 53 to display an image as shown in FIG. 8E (step 303a in FIG. 3). As a result, the occupant of the vehicle 40 is notified that the order for the desired product has been confirmed.
[0048]
Next, the CPU 57 of the in-vehicle navigation device sets the desired commercial facility (○ shop) as the destination and, based on the map data read from the map disk via the map data reading unit 51, as shown in FIG. ), A map around the destination (that is, a map including the desired commercial facility (OO shop)) is displayed on the display unit 53. In addition, the CPU 57 calculates the estimated arrival time at the commercial facility (XX shop) as follows (time calculation means).
[0049]
That is, with the current location detected by the position detection unit 50 as the departure point and the desired commercial facility (XX shop) as the destination, the route from the departure point to the destination is read from the map disk via the map data reading unit 51. The setting is made based on the read map data (route setting means). In addition to this, the distance from the departure point to the destination (desired commercial facility) is obtained along this route, and the obtained distance is multiplied by a constant vehicle speed (for example, 30 km / h) to obtain the destination. Determine the time it takes to arrive at Based on the obtained time and the current time, the estimated arrival time described above is obtained. Here, the CPU 57 notifies the occupant of the “scheduled arrival time at the destination (15:25)” by the display image on the display unit 53.
[0050]
In addition to this, the CPU 57 causes the display unit 53 to display “notifying the commercial facility (XX store) of the estimated arrival time” and outputs an estimated arrival time signal (estimated time signal) indicating the estimated arrival time to the automobile. The data is transmitted to the receiving server via the telephone, the radio telephone base station 31, and the communication network 30 (step 303b in FIG. 3: time transmitting means). Therefore, when the receiving server receives the expected arrival time signal (step 314 in FIG. 4), the receiving server transfers the expected arrival time signal to the communication terminal of the commercial facility (○ store) via the communication network 15. Then, when the communication terminal receives the estimated arrival time signal (step 323 in FIG. 5), the communication terminal can notify the person in charge of the commercial facility (XX shop) of the estimated arrival time based on the estimated arrival time signal.
[0051]
Thereafter, the CPU 57 causes the display unit 53 to display a map including the current position on the display unit 53 based on the map data read from the map disk via the map data reading unit 51, and displays the route K and the current position mark GM on the display map. Is displayed, the route guidance to the desired commercial facility (XX shop) is performed (step 303c: route guidance means in FIG. 3). In addition, the CPU 57 recalculates the estimated arrival time at regular intervals (for example, one minute) (step 304 in FIG. 3).
[0052]
Here, only when the recalculated estimated time of arrival (hereinafter referred to as the recalculated expected time of arrival) deviates from the estimated time of arrival calculated earlier by more than a certain period (for example, 5 minutes), The estimated recalculation arrival time signal indicating the estimated recalculation arrival time is transmitted to the receiving server via the mobile telephone, the wireless telephone base station 31, and the communication network 30. Accordingly, when the receiving server receives the estimated re-calculation arrival time signal (step 315 in FIG. 4), the reception server transmits the estimated re-calculation arrival time signal to the communication terminal of the commercial facility (XX shop) via the communication network 15. I do. For this reason, when the communication terminal of the desired commercial facility (XX store) receives the expected recalculation arrival time signal (step 324 in FIG. 5), it is in charge of the expected recalculation arrival time based on the expected recalculation arrival time signal. Can be notified.
[0053]
Thereafter, when the vehicle 40 arrives at the desired commercial facility (the XX store) and the person in charge of this commercial facility delivers the goods to the occupants, the person in charge of the transaction "delivery of goods", that is, "transaction completion" Is set for the keyboard of the communication terminal of the commercial facility. Along with this, the communication terminal of the commercial facility transmits a transaction completion notification to the receiving server via the communication network 15 (step 325 in FIG. 5). Thereafter, the receiving server receives the transaction completion notification (step 316 in FIG. 4).
[0054]
When the car phone receives not the order confirmation notification but the order non-confirmation notification, the CPU 57 of the in-vehicle navigation device displays a display image for notifying that the order for the desired product has not been confirmed. 53 is displayed. Accordingly, it is possible to notify the occupant of the vehicle 40 that the order for the desired product has not been determined because the settlement process is not possible.
[0055]
Also, when ordering a service for the hotel 11 and the parking facility 12, the on-vehicle navigation device, the car telephone, the order receiving server, and the communication terminal of the commercial facility operate in the same manner as when ordering a product.
[0056]
As described above, in the present embodiment, the in-vehicle navigation device can notify the communication terminal of the commercial facility via the order receiving server of the order of the desired product and the estimated time of arrival at the commercial facility where the product is sold. . Therefore, the commercial facility can prepare for the provision of the product according to the estimated arrival time, so that the product can be smoothly provided to the user without making the user wait at the commercial facility.
[0057]
Further, in the above-described embodiment, the example in which the order receiving server is installed separately from the communication terminal of the commercial facility has been described, but the order receiving server deletes the communication terminal of the commercial facility and the order receiving server is installed in the commercial facility. You may.
[0058]
In the above-described embodiment, it may be possible to select whether the settlement institution is a bank or a credit company by the instruction of the occupant.
[0059]
Furthermore, in the above-described embodiment, an example of ordering a product (a desired product) has been described. However, a service may be ordered instead of a product, or both a product and a service may be ordered.
[0060]
In the above-described embodiment, an example in which an in-vehicle navigation device is applied as a communication device has been described. However, various communication devices (such as a navigation device, a portable navigation device, a PHS, and an information terminal) can be used. ) May be applied. Here, the communication is not limited to the case where the in-vehicle navigation device and the car phone are combined to communicate with the order receiving server, but the car phone alone may communicate.
[Brief description of the drawings]
FIG. 1 is a diagram showing one embodiment of an order receiving system of the present invention.
FIG. 2 is a diagram illustrating a configuration of a vehicle-mounted navigation device.
FIG. 3 is a flowchart showing the operation of the on-vehicle navigation device.
FIG. 4 is a flowchart showing the operation of an order receiving server.
FIG. 5 is a flowchart showing the operation of a communication terminal in a commercial facility.
FIG. 6 is a flowchart showing the operation of the communication terminal of the settlement institution.
FIG. 7 is a diagram illustrating a display example of the on-vehicle navigation device.
FIG. 8 is a diagram showing a display example of the on-vehicle navigation device.
FIG. 9 is a diagram showing a display example of the on-vehicle navigation device.
[Explanation of symbols]
10 position detecting unit, 20 map data reading unit, 30 operation switch group,
40 audio output unit, 50 display unit, 70 storage unit,
90: IC card read / write unit; 80: CPU.

Claims (9)

A communication device capable of communicating with an order receiving server receiving an order from a user,
Order transmission means for transmitting an order signal to the order receiving server for ordering at least one of goods and services by the user;
Time calculation means for calculating the estimated arrival time of the user at a providing facility that provides at least one of the goods and services;
And a time transmitting means for transmitting an estimated arrival time signal indicating the determined expected arrival time to the order receiving server. The time calculation means repeatedly calculates the estimated arrival time, and when calculating the different estimated arrival time with respect to the previously calculated expected arrival time, the time transmitting means sets the different estimated arrival time. 2. The communication device according to claim 1, wherein the communication device transmits the information again to the order receiving server. The communication device according to claim 1, further comprising a decision information transmitting unit that transmits decision information for allowing the user to pay at least one of the goods and the service to the order receiving server. 4. The communication device according to claim 3, wherein a result of the settlement process performed by a decision making agency based on the transmitted decision information is received from the order receiving server. 5. The apparatus according to claim 1, further comprising: a route setting unit configured to set a route to the providing facility; and a route guidance unit configured to guide a route according to the set route. 6. Communication device. An order receiving method in which at least one of goods and services is ordered from the communication device by an order receiving server capable of communicating with a communication device of a user,
An order signal for ordering at least one of the goods and services by the user is received from the communication device,
An order receiving method, comprising: receiving, from the communication device, a scheduled time signal indicating a scheduled arrival time of the user at a providing facility that provides at least one of the product and the service. 7. The method according to claim 6, wherein when the order signal and the scheduled time signal are received from the communication device, the received order signal and the scheduled time signal are transmitted to a communication terminal of the providing facility. The order method described. 8. The order receiving method according to claim 6, wherein payment information for collecting at least one of the goods and the service from the user is received from the communication device of the user. The received payment information is transmitted to the communication device of the payment institution to cause the payment institution to perform the payment process, and the result of the payment process is received from the communication device of the payment institution. The method according to claim 8, wherein the order is transmitted to a communication device of the user.

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