JP2004015589A - Unit for collecting data from communication terminal, and diagnostic system of communication terminal - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To obtain a data-collecting unit capable of easily processing diagnostic data and to enhance the satisfaction of a client by preparing the database of diagnostic data. <P>SOLUTION: The data-collecting unit 4 managing a facsimile 2 stores a diagnostic table 8 for each machine type of the facsimile. An address, data name and size concerning to each item of the diagnostic data are stored on the diagnostic table 8. The data-collecting unit 4 adds the data name as a tag to the diagnostic data before being delivered to a data base server 12 where the diagnostic data are inputted to the database. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
Field of application of the invention
The present invention relates to external diagnosis of a communication terminal device such as a facsimile machine, and more particularly to a data collection device and a diagnosis system for external diagnosis.
[0002]
[Prior art]
2. Description of the Related Art A communication terminal device such as a facsimile device is connected to a data collection device installed in a service center via a communication line so as to transmit the status of the facsimile device and the usage status of consumables. This eliminates the need for the service technician to inspect the delivery destination of the communication device. When a personal computer or the like is used as a data collection device to manage various types of communication terminal devices, it becomes difficult to process data in the data collection device. For example, simply receiving diagnostic data from a communication terminal device cannot interpret the contents of the data.
[0003]
[Problems of the Invention]
An object of the invention of claim 1 is to facilitate processing of data collected from a communication terminal device.
An additional object of the present invention is to provide a specific configuration for giving a data name to data received from a communication terminal device.
An additional object of the third aspect of the present invention is to make it possible to process data received from a communication terminal device reliably, and to enable the communication terminal device to transmit only a part of diagnostic data. is there.
Another object of the present invention is to make it possible to extract the usage and problems of the communication terminal device from the received diagnostic data.
A fifth object of the present invention is to prevent the communication terminal device itself from having to store the data name of each data for diagnosis.
An additional object of the present invention is to provide a specific configuration for assigning a data name to each data received from the communication terminal device.
The object of the invention of claim 7 is that the communication terminal device itself does not need to store the data name of each data for diagnosis, and the communication between the communication terminal device and the data collection device can be performed more reliably. In addition, the communication terminal apparatus can transmit only a part of the diagnostic data.
[0004]
Configuration of the Invention
A data collection device according to the present invention is a device for collecting data for externally diagnosing a communication terminal device, comprising: means for storing information for assigning a data name to each data for diagnosis received from the communication terminal device. Is provided, and the stored data name is added to each diagnostic data received from the communication terminal device and stored. In this specification, the data name may be text data expressing the meaning of the data, such as “first paper feed unit error”, or the data meaning may be a separate table such as an ID of the data type. May be interpreted as a reference.
[0005]
Preferably, at least a data name of each data for diagnosis is stored in a predetermined order in the storage means, and the data name is given to each received data for diagnosis in accordance with the predetermined order. (Claim 2). Preferably, the data name of the diagnostic data is stored in a table format together with its address, and particularly preferably, the address, data name, and size of each data are stored in a table format.
[0006]
Preferably, a table storing at least the address of each diagnostic data and the data name is provided as the storage means, and the address of each received diagnostic data is extracted and the table is referred to. Thus, the data name is assigned (claim 3). Particularly preferably, the address, data name and data size of each data for diagnosis are stored.
[0007]
Preferably, a database is connected for data mining of diagnostic data to which the data name has been assigned (claim 4).
[0008]
The diagnostic system according to the present invention is directed to a diagnostic system in which a communication terminal device is connected to a data collection device to collect diagnostic data. It is configured to transmit to the collection device, the data collection device is provided with a storage means for storing the data name of each data for diagnosis in the predetermined order, referring to the storage means, each received The data is given the data name and stored.
Preferably, the storage unit stores at least an address and a data name of each data for diagnosis in a predetermined order, and assigns the data name to each received data for diagnosis in the predetermined order. (Claim 6).
[0009]
The diagnostic system of the present invention is a diagnostic system in which a communication terminal device is connected to a data collection device to collect data for diagnosis.In the diagnosis system, the communication terminal device stores addresses of respective data for diagnosis, The address is added to the data for diagnosis and transmitted to the data collection device, and the data collection device stores the address and data name of each data for diagnosis, and receives the address. The present invention is characterized in that each data for diagnosis is given the data name and stored.
Preferably, the communication terminal device stores the size of each data in addition to the address of each data for diagnosis, adds an address and a size to each data for diagnosis, and transmits the data to the data collection device. It is constituted so that.
[0010]
Function and Effect of the Invention
In the data collection device of the present invention, the data name for each diagnostic data received from the communication terminal device is assigned, so that the collected diagnostic data can be easily handled (claim 1).
[0011]
According to the second aspect of the present invention, since the data for diagnosis is received in the order stored in the storage means and the data name is given in accordance with the order, the data name can be easily given.
[0012]
According to the third aspect of the present invention, an address is extracted from the received diagnostic data, a table is searched to extract and assign a data name of each diagnostic data. Since the data name is assigned using the address assigned to each piece of diagnostic data, the data name can be assigned reliably. Also, when the communication terminal device transmits only a part of the diagnostic data, the data name can be given from the address, and only a part of the diagnostic data can be transmitted.
[0013]
According to the fourth aspect of the present invention, data to which a data name is assigned is input to a database to enable data mining, so that the communication terminal device is used in a certain manner, Information on whether points should be improved is obtained.
[0014]
In the diagnostic system of the present invention, since the data name of each data for diagnosis is given by the data collecting device, the communication terminal device does not need to store the data name, and is suitable for a facsimile device having a small memory capacity. ing. In addition, the data collection device assigns the data names assuming that the received diagnostic data is received according to the order stored in the storage means, so that the data names can be easily assigned (claim 5).
According to the invention of claim 6, since the address of each data is stored in the storage means, the data name can be given more easily when the data collection device receives the diagnostic data.
[0015]
In the diagnostic system of the present invention, since the data name of each data for diagnosis is given by the data collecting device, the communication terminal device does not need to store the data name, and is suitable for a facsimile device having a small memory capacity. ing. Further, the data collection device extracts the address from the received diagnostic data, searches the table and extracts and assigns the data name of each diagnostic data, so that the data name can be reliably assigned. Furthermore, even when the communication terminal device transmits only a part of the diagnostic data, the data collection device can assign the data name from the address, so that it is possible to transmit only a part of the diagnostic data (claim Item 7).
[0016]
【Example】
1 to 11 show a communication terminal device according to an embodiment and a diagnostic system thereof. In the embodiment, the facsimile device 2 is an example of a communication terminal device, and diagnosis is performed by a data collection device 4 provided in a service center or the like. However, the type of the communication terminal device itself is arbitrary. In these figures, reference numeral 2 denotes a facsimile machine, which is connected to a data collection device 4 provided in a service center via a public switched telephone network (PSTN) or the Internet. The data collection device 4 uses, for example, a personal computer. Reference numeral 6 denotes a display portion of the data collection device 4, which can display required data on the display portion 6 by operating a keyboard or the like or automatically.
[0017]
Reference numeral 8 denotes a diagnosis table, which is provided, for example, for each type of facsimile machine to be managed (external diagnosis), and stores the address, data size, and data name of each data (data for one record) received by the external diagnosis. are doing. The data name means data such as “the state of the fixing heater” and “the number of times the key AB is pressed”. Reference numeral 10 denotes a diagnostic data file which stores diagnostic data for each facsimile machine. Reference numeral 11 denotes an XML conversion unit that adds a data name read from the diagnostic table 8 to the received diagnostic data as a tag, and converts the data into an XML file.
[0018]
Reference numeral 12 denotes a database server, which comprises a personal computer, a workstation, or the like, and 14 denotes its terminal. Reference numeral 16 denotes a database of already delivered devices, and reference numeral 18 denotes a consumables database. In the delivered machine database 16, diagnostic data on the facsimile machine delivered to the user, that is, the delivered machine, as viewed from the service center, is stored. Further, the delivery machine database 16 and the diagnostic data file 10 also store management data such as a unique number, a model number, an owner, a telephone number, and a location of each facsimile machine.
[0019]
The consumables database 18 stores data on consumables to be refilled to the facsimile machine, data on whether maintenance is required, and the like. The data on the consumables database 18 is extracted from the delivered machine database 16. is there. By using the data in the consumables database 18, it is possible to make a plan for exchanging consumables or going to maintenance for a facsimile machine managed by the service center.
[0020]
The XML conversion unit 11 converts the diagnostic data received by the data collection device 4 into the XML format. The format of the conversion destination is not limited to the XML format, and is converted into data in a format that can be easily handled by a database. I just need. However, it is preferable to use the XML format because the expandability of the data stored in the databases 16 and 18 increases. For example, when the type of the data name increases later, the data name can be easily handled if the data is in the XML format, but the data name needs to be determined when the databases 16 and 18 are installed in the data of other formats. . Further, in the embodiment, the XML conversion unit 11 is provided in the data collection device 4, but may be provided in the database server 12.
[0021]
FIG. 2 shows the configuration of the facsimile apparatus 2. Reference numeral 22 denotes a main control unit, reference numeral 24 denotes an NCU (network control unit), which establishes a call with the public line network, and reference numeral 26 denotes a modem via the public line network. Communication. Reference numeral 28 denotes an image processing unit, and reference numeral 30 denotes a scanner, which includes an image pickup device such as a CCD and an optical system such as a light source and a lens, reads an image from a document set on a document table, an ADF, or the like. To process. An operation unit 32 includes numeric keys and touch keys, from which the user inputs the number of copies and the facsimile number of the transmission destination. Reference numeral 34 denotes a display unit using an LCD or the like, which is used as a touch panel, for example, overlaid on operation touch keys. The display unit 34 displays guidance for using the facsimile machine 2 and the like.
[0022]
Reference numeral 36 denotes a LAN interface which connects to a client personal computer, a mail server, or the like via the LAN. The LAN interface 36 is for sharing the facsimile machine 2 with the LAN and performing Internet facsimile, and need not be provided. A ROM 38 stores various control programs for the facsimile machine 2 and the like.
[0023]
Reference numeral 40 denotes a RAM which stores various work data and the like, and has a long storage period, for example, an SRAM or the like, and is provided with an address table 42 and a diagnostic data storage unit 44. The address table 42 stores the address of each record in the diagnostic data storage unit 44 and its data size. In each record, when the data body has a fixed size, it is not necessary to store the data size. The address table 42 is necessary for managing the diagnostic data storage unit 44, for example, for updating and reading data.
[0024]
The diagnostic data storage unit 44 stores information on various troubles, consumables, and settings of the facsimile machine, and information on set items. The trouble mentioned here does not only mean a trouble actually felt by the user, but also includes an accidental or temporary trouble detected by various sensors.
[0025]
FIG. 3A shows the configuration of the diagnostic table 8 of the data collection device, and FIG. 3B shows the configuration of the address table 42 of the facsimile device. These tables 8 and 42 store the address and size of each record. The address indicates, for example, the number of the data from the top of the tables 8 and 42, and the size indicates the length of each data. For example, it is shown in byte units. The diagnostic table 8 also stores the data name of each record, and as described above, a record is a set of data in one data item. The tables 8 and 42 have the same address and size for the facsimile machines 2 of the same model.
[0026]
The contents of the data of each record include information on the use status of the device such as a trouble in each part of the facsimile device, information on consumables, information on device settings, and the like. The information on the use status of the apparatus includes various information such as the number of times an error such as a paper jam has occurred in the first sheet feeding unit, which is the first sheet feeding cassette, the state of the fixing heater, or the number of times the key AB is used. Things are included. The information on the consumables includes information on the remaining life of each consumable, such as the remaining amount of toner, the remaining life of the photoconductor drum and the photoconductor cassette, and the replacement time. Further, the setting information stores how the facsimile apparatus is set.
[0027]
As described above, since abundant information regarding the facsimile machine can be obtained from the diagnostic data, various kinds of information can be extracted by processing the data of the delivered machine database and the consumables database by the database server. For example, if it is known which key the user uses many times, it is possible to guess how the user operates the facsimile apparatus and inputs an instruction such as printing or faxing. In addition, important information such as the number of errors in each part of the facsimile apparatus indicates important points for improvement of the facsimile apparatus. Further, the fact that there is a correlation between the number of errors at a certain location and the number of errors at another location is important information in design and the like. As described above, since the diagnostic data of the facsimile apparatus provides a wealth of information, it is registered in a database, and is used for data mining to clarify how the facsimile apparatus is used and problems.
[0028]
An image memory 46 stores a received image, image data created by the image processing unit 28, and the like, and uses a DRAM or the like. An encoding / decoding unit 48 encodes image data for facsimile transmission, decodes received data, and converts the data into data suitable for printing by the printer 50. The main purpose of encoding is compression of image data, and the purpose of decoding is to decode compressed data into original image data. A printer 50 records a read image, a received image, and the like on a sheet of paper using a film-shaped or drum-shaped photoconductor.
[0029]
The data in the address table 42 and the data in the diagnostic data storage unit 44 are described in, for example, an ASCII code or a binary format, and are ordinary data that is not image data. A facsimile machine can transmit such data by DTMF or the like, but this is slow. Therefore, for example, data such as an ASCII code is formally treated as image data on the basis of data transmission and transmitted to the data collection device. Since this data is not suitable for image compression, compression encoding such as MMR is unnecessary.
[0030]
The diagnostic data may be transmitted to the data collection device by receiving polling from the data collection device and transmitting the data in response to the polling. Alternatively, the facsimile apparatus transmits diagnostic data to the data collection apparatus at regular intervals, for example, about once a month. In addition, since the remaining life of the photoconductor drum is less than a predetermined value, replacement of the photoconductor drum is required. It may be transmitted when a predetermined situation such as the necessity arises. In the embodiment, an example is shown in which diagnostic data is transmitted via a public line. However, diagnostic data may be transmitted via the Internet.
[0031]
4 and 5 show a procedure for transmitting diagnostic data by polling from the data collection device. The data collection device calls the facsimile device (step 1) and receives the digital identification signal DIS, the non-standard function identification number NSF, and the called terminal identification signal CSI from the facsimile device (step 2). From the non-standard function identification number NSF, a unique number and a model number of the facsimile apparatus are found, and a diagnostic table necessary for giving a data name to the diagnostic data of the facsimile apparatus is also found. A description that external diagnosis is to be performed is transmitted to the non-standard function command NSC (step 3). Further, in step 4, a digital transmission command DTC is transmitted. Diagnostic data is sent from the facsimile apparatus in order from the top to the end of the diagnostic table, for example, for all data. However, the address and data size are not transmitted.
[0032]
The data collection device refers to the head of the diagnostic table (step 5), and receives only the data body (diagnostic data) of each record in order from the head to the end of the diagnostic table (step 5). 6) With reference to the diagnostic table, the data name is added as a tag, converted into an XML file, and stored in the diagnostic data file 10 (step 7). The above processing is repeated until all items of the diagnostic table are received (step 8). The connector {circle around (1)} in FIG. 4 is for performing the processing from step {circle over (1)} on FIG.
[0033]
Here, the facsimile apparatus transmits only the data body in the order of the address table. However, a combination of the address and the data body may be transmitted, or a combination of the address, the data size, and the data body may be transmitted. Is also good. When an address is added to the data body and transmitted, even if only a part of the diagnostic data is transmitted, the data collection device on the receiving side can determine from the address which data has been received. Therefore, only a part of the diagnostic data is transmitted, and for example, transmission of the same data as the previous transmission can be omitted. Also, even when all the diagnostic data is transmitted, the data collection device can detect a communication failure such as a missing part of the data. This detection uses the fact that the received address does not match the address expected from the diagnostic table if data loss occurs. Further, when the size of the data is added to the transmission data, the end of each data can be more easily recognized.
[0034]
FIG. 5 shows a procedure of communication with the data collection device shown in FIG. This communication procedure is a facsimile communication procedure. The G3 facsimile communication procedure specified in No. 30 is used, and the calling side is a data collection apparatus and the called side is a facsimile apparatus. Facsimile communication is composed of five phases. First, the calling side transmits a 1100 Hz tone signal to the called side as CNG (calling tone), and the called side responds to the signal by, for example, a 2100 Hz tone signal. By returning the called station identification signal CED, a call between the calling side and the called side is established.
[0035]
Subsequently, the called side transmits the digital identification signal DIS, the non-standard function identification signal NSF, and the called terminal identification signal CSI. Of these, the NSF displays a non-standard terminal function provided in the called facsimile machine, and the function of transmitting diagnostic data is an example of the non-standard function. The calling side transmits a digital transmission command signal DTC or a non-standard function command signal NSC, and specifies that external diagnostic communication is performed in the NSC. Further, the calling side transmits a calling terminal identification signal CIG, and if necessary, transmits a selection polling signal SEP, a password PWD, and the like.
[0036]
When the external diagnostic communication is specified by the NSC signal from the calling side, the called side transmits the digital command signal DCS, the non-standard setting signal NSS, and the transmitting terminal identification signal TSI. Then, in the non-standard function setting signal NSS, the setting for performing the external diagnostic communication is set. Subsequently, the called side transmits the training signal TCF at the specified modem speed, receives the reception preparation confirmation signal CFR from the calling side if the training is OK, and receives the training failure signal FTT if it fails. . If an FTT signal is received, retransmit the TCF signal. Thus, the pre-message procedure between the calling side and the called side is completed.
[0037]
A facsimile apparatus can transmit data other than image data using a DTMF signal or the like, but has a low transmission speed. Therefore, each record of the diagnostic data is transmitted as image data PIX. Therefore, transmission of this data is transmission of a facsimile message in the transmission procedure. When the message transmission phase is completed in this way, a procedure end signal EOP is transmitted from the called facsimile device to the calling data collection device, and a message confirmation signal MCF is received from the calling device. As a result, the post-message procedure is completed, and then the disconnection command signal DCN is transmitted from the called side to the calling side to disconnect the communication and release the call.
[0038]
The features of the above transmission procedure are:
・ Transmission / reception of diagnostic data using non-standard functions
・ Transmission of diagnostic data etc. as image data,
-Since polling is used, the relationship between the calling side and the called side is opposite to that of normal facsimile communication.
[0039]
FIG. 6 and FIG. 7 show the procedure when the data collection device performs an external diagnostic communication after waiting for an incoming call due to a call on the facsimile device side. In the description of these drawings, description of points common to those in FIGS. 4 and 5 will be omitted.
[0040]
In FIG. 6, the facsimile apparatus performs external diagnostic communication periodically or when predetermined conditions are satisfied, and the data collection apparatus always waits for an incoming call from the facsimile apparatus, and when there is an incoming call (step 11). It is determined from the non-standard function setting signal NSS whether or not the external diagnostic communication is performed (step 12). In the case of the external diagnostic communication, the process jumps to the connector (1) in FIG. If it is not external diagnostic communication, normal reception is performed (step 13).
[0041]
FIG. 7 shows a transmission procedure when the facsimile apparatus becomes the calling side. As in FIG. Using a facsimile transmission procedure such as No. 30, a calling tone CNG is transmitted from the calling side, and the called station identification signal CED is returned from the called data collecting apparatus to establish a call. Next, a digital identification signal DIS, a non-standard function identification signal NSF, a called station terminal identification signal CSI, and the like are transmitted from the called side data collection device, and a digital setting signal DCS, a non-standard function setting signal NSS, a transmitting terminal identification signal are transmitted. A signal TSI, a sub address signal SUB, and the like are transmitted.
[0042]
The non-standard function identification signal NSF from the data collection device declares that diagnostic data can be received. Then, the facsimile machine on the calling side declares in the non-standard function setting signal NSS that the diagnostic data is to be transmitted. Next, the facsimile apparatus transmits the training apparatus TCF, while the called-side data collection apparatus transmits the reception preparation confirmation signal CFR or the training failure signal FTT. Thus, the pre-message procedure ends.
[0043]
The calling-side facsimile apparatus transmits each piece of diagnostic data as image data PIX in the order of the address table as a facsimile message in the same manner as described above. This is the message transmission procedure. When transmission of the facsimile message is completed, a procedure end signal EOP is transmitted, a reception confirmation signal MCF is received from the called side, the post message procedure is completed, and a disconnection command signal DCN is transmitted from the calling side to perform communication. Disconnect and release the call.
[0044]
8 to 11 show an algorithm of communication between the center-side diagnostic device (data collection device) and the terminal (facsimile device), and an exchange between the center-side diagnostic device and the database server. In these figures, the same step numbers indicate steps having the same contents. In FIG. 8, the center-side diagnostic device dials and polls the terminal in step 20. When the terminal 2 detects an incoming call (step 21), it transmits diagnostic data such as device status and trouble information to the center side. (Step 22). When the center-side diagnostic device receives information on device status, such as consumables and settings, and trouble information from the terminal device (step 23), the diagnostic device refers to the diagnostic table, adds a data name as a tag, and performs XML conversion. , And save them as an XML file (step 24). Then, a message to the effect that there is a newly arrived file is sent to the database server (step 25).
[0045]
The database server always waits for a message from the diagnostic device (Step 26), and upon receiving a message from the diagnostic device (Step 27), acquires a file from the diagnostic device (Step 28) and registers it in the database (Step 28). Step 29).
[0046]
The algorithm of FIG. 9 is such that the database server searches for a new file in the center side diagnostic device instead of the center side diagnostic device sending a message to the database server. In other respects, it is similar to the algorithm of FIG. The database server constantly searches the center-side diagnostic device for a new file (step 30). If a new file exists (step 31), the database server executes steps 28 and 29 in FIG. Register in the database.
[0047]
The algorithm of FIG. 10 is such that a terminal such as a facsimile apparatus voluntarily transmits a signal to the center-side diagnostic device, and is otherwise the same as the algorithm of FIG. That is, when a predetermined time elapses or a predetermined condition for transmitting to the center-side diagnostic device is satisfied (an event has occurred) in the terminal device, a transmission instruction is issued (step 40). Then, the service center is automatically dialed (step 41), and the device status and trouble information are transmitted to the center side in the same manner as step 22 of FIG. 8 (step 22). Note that the procedure of transmitting to the center here uses the procedure of FIG. 7 instead of the procedure of FIG. In the case of FIG. 10, the processing in the center-side diagnostic device and the database server is the same as that in FIG.
[0048]
In the algorithm of FIG. 11, the terminal side voluntarily transmits to the center, and the center side diagnostic device and the database server execute the algorithm of FIG. 9. That is, when a transmission instruction is issued in step 40, the terminal automatically dials the service center (step 41) and transmits the device status and trouble information to the center (step 22). The center-side diagnostic device executes steps 23 and 24 of FIG. 9 to receive device status and trouble information from the terminal device (step 23). Then, the center-side diagnostic device adds the data name as a tag to the received data, converts the data into XML, and stores it as an XML file (step 24). The database server constantly searches the center-side diagnostic device for a new file (step 30). If there is a new file (step 31), the database server acquires the file (step 28) and registers it in the database (step 28). Step 29).
[Brief description of the drawings]
FIG. 1 is a block diagram of a diagnostic system according to an embodiment in which a facsimile device and a data collection device are connected.
FIG. 2 is a block diagram showing a configuration of a facsimile apparatus to be diagnosed;
FIG. 3 is a diagram showing a diagnosis table (1) provided in a data collection device and an address table (2) provided in a facsimile machine.
FIG. 4 is a flowchart showing an algorithm when a data collection device calls a facsimile device by polling, receives diagnostic data, adds a data name, and stores the data in the diagnostic system of the embodiment.
FIG. 5 is a diagram showing a communication procedure when the data collection device calls the facsimile device by polling and receives diagnostic data.
FIG. 6 is a flowchart illustrating a transmission algorithm in the data collection device when the facsimile device calls and calls the data collection device and transmits diagnostic data.
FIG. 7 is a diagram showing a communication procedure according to the algorithm of FIG. 6;
FIG. 8 shows an embodiment in which a facsimile machine is called from a data collection device to acquire diagnostic data, a message is sent to a database server, and the database server acquires and processes the diagnostic data. Flowchart showing the operation algorithm of the collection device, facsimile device, and database server
FIG. 9 shows a data collection device and a facsimile device in which a facsimile device is called from a data collection device to obtain diagnostic data and a database server searches for new data to the data collection device and processes the data. Flowchart showing the operation algorithm with the database server
FIG. 10 shows an embodiment in which a facsimile apparatus calls a data collection apparatus to transmit diagnostic data, the data collection apparatus transmits a message to a database server, and the database server acquires and processes the data. , A flowchart showing the operation algorithm of the data collection device, the facsimile device, and the database server
FIG. 11 is a diagram showing a data collection apparatus and a facsimile apparatus in which a facsimile apparatus calls a data collection apparatus and transmits diagnostic data, and a database server searches for new data to the data collection apparatus and processes the data; Flowchart showing the operation algorithm with the database server
[Explanation of symbols]
2 Facsimile machine
4 Data collection device
6 Display
8 Diagnostic table
10. Diagnostic data file
11 XML converter
12 Database server
14 terminals
16 Delivery Machine Database
18 Consumables Database
22 Main control unit
24 NCU
26 Modem
28 Image processing unit
30 Scanner
32 Operation unit
34 Display
36 LAN interface
38 ROM
40 RAM
42 Address Table
44 diagnostic data storage
46 Image memory
48 encoding / decoding unit
50 Printer

Claims (7)

In a device for collecting data for externally diagnosing a communication terminal device, a storage device for storing information for giving a data name to each data for diagnosis received from the communication terminal device is provided. A data collection device from a communication terminal device, wherein a stored data name is added to each diagnostic data received from the company and stored. In the storage unit, at least the data name of each diagnostic data is stored in a predetermined order, and the received data for diagnosis is given the data name according to the predetermined order. The data collection device from a communication terminal device according to claim 1, wherein As the storage means, a table storing at least the address of each data for diagnosis and the data name is provided, and the address of each data for diagnosis received is extracted, and the data is referred to by referring to the table. 2. The data collection device from a communication terminal device according to claim 1, wherein a name is given. 4. The data collection device from a communication terminal device according to claim 1, wherein a database is connected for data mining of diagnostic data after data name assignment. In a diagnostic system in which a communication terminal device is connected to a data collection device to collect data for diagnosis,
The communication terminal device is configured to transmit each data for diagnosis to the data collection device in a predetermined order,
The data collection device is provided with storage means for storing the data names of the respective data for diagnosis in the predetermined order, and by referring to the storage means, assigning the data names to the received data and storing the data. A diagnostic system for a communication terminal device, characterized in that: The storage means stores at least an address and a data name of each data for diagnosis in a predetermined order, and assigns the data name to each received data for diagnosis according to the predetermined order. The diagnostic system for a communication terminal device according to claim 5, wherein: In a diagnostic system in which a communication terminal device is connected to a data collection device to collect data for diagnosis,
The communication terminal device is configured to store an address of each data for diagnosis, add the address to each data for diagnosis, and transmit the data to the data collection device,
The data collection device stores an address and a data name of each data for diagnosis, assigns the data name to each data for diagnosis from a received address, and stores the data. , A communication terminal device diagnostic system.

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