JP2003331134A - Counter apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To lower costs and to improve security as to a counter apparatus of a financial institution, etc., by using a mobile telephone that a customer has as a data input/output device. <P>SOLUTION: A controller of the counter apparatus and the mobile telephone are connected by a public network and the controller internally has a table for reservation acceptance from the mobile telephone and a table for determining items inputted from and outputted to the mobile telephone, so that the mobile telephone can be used as a portion of the input/output device of the counter apparatus. <P>COPYRIGHT: (C)2004,JPO

Description

Description: BACKGROUND OF THE INVENTION [0001] 1. Field of the Invention [0002] The present invention relates to a counter apparatus for conducting a transaction while a clerk and a customer talk at a counter of a sales office. 2. Description of the Related Art Conventionally, Japanese Patent Application Laid-Open No. 2000-285173
As described in the official gazette, there is a method of receiving a reservation by a mobile phone and confirming the progress of the order. [0003] However, in the above-mentioned technology, it is necessary to contract in advance with a bank and load software or the like that can be a communication terminal of a reservation system. . Therefore, a communication terminal for each bank was required. Further, in the related art, it is necessary to provide a device for guiding the contents of the transaction at the counter. [0004] A counter device according to the present invention comprises an input device for inputting data relating to a transaction, a display device for displaying the details of the transaction, and a device for processing data input from the input device. A control device, a communication device connected to a communication line, a first table holding reception order information by a mobile phone having a display unit connected by the communication device, and a second table designating items to be displayed on the display unit. A storage device for storing a table of the transaction table, wherein the control device refers to the second table for the received mobile phone in the processing order according to the first table, refers to the second table, and performs the transaction using the communication device. It is characterized by outputting. Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a block diagram of a window device showing an example of an embodiment of the present invention. In FIG. 1, the window device includes a data input device 3 for a window attendant, a data display device 2 for a window attendant, a storage device 4 for storing data, a controller 1 for controlling each device in the system, and this controller. And a mobile phone 8 connected by a telephone line. Further, the mobile phone has a display unit 9 and a data input unit 10. A controller 1 of the data input device is connected to a public telephone network and has a dial number for communicating with a mobile phone. The controller 1 has a built-in nonvolatile memory. When a call is received from a mobile phone, a table for accepting a reservation and a table for determining transaction data input from the mobile phone / display of data on the mobile phone are stored in a nonvolatile memory in advance. Note that the nonvolatile memory may be provided separately from the controller. When a visitor calls his / her window device from his / her mobile phone, the telephone number is recorded in a reservation table in the controller, and a transaction queue is created and updated in the controller. If the controller constantly monitors the reservation table and calls the cell phone that comes in order, the customer can be called to the counter instead of the conventional numbered ticket. FIG. 2 is a reception table prepared in advance in the controller 1. When there is an incoming call from the mobile phone, the controller 1 registers the telephone number of the calling mobile phone here and sets the processed category to "unprocessed". When the transaction of the mobile customer is completed, the processed category “done” is recorded. FIG. 3 is a table pre-registered in the controller 1 for designating a data input destination, which is prepared for each display screen for inputting a transaction. The controller 1 refers to this table for each input item and requests an input from the input device. FIG. 4 is registered in advance in the controller 1 and is prepared for each screen to be displayed on the display device 2. In the screen displayed on the display device, “necessary” is designated in the portable output field for the item to be also displayed on the portable device. FIGS. 5 and 6 show the processing flow in the controller 1 from when a customer comes to the store, makes a reservation in the window device, is called when the turn comes, and ends the transaction. Here, the outline of the transaction will be described.
When a clerk starts a transaction, the controller downloads a program necessary for the transaction to the mobile phone, and thereafter the controller and the mobile phone are connected by a line. According to the input device designation table (Table 1) set in the controller and the item designation table (Table 2) to be displayed on the mobile phone, the transaction input is advanced while inputting and displaying data. Also,
If the input / output of data related to the privacy of the customer, such as a personal identification number, is input / displayed from a mobile phone in a conversation with the teller, the privacy of the customer does not leak to other customers and tellers. [0013] When the transaction input is completed and communication with the host computer is performed and the response data is received, the controller displays the response data on the display section of the mobile phone by using the item table (Table 2) displayed on the mobile phone. When the clerk inputs the end of the transaction from the input device, the controller disconnects the line with the mobile phone and ends the process. Next, the processing will be described with reference to FIGS. When the controller starts up, it is in a state of waiting for an incoming call from a mobile phone (step 21). And
When there is an incoming call from the mobile phone, the incoming telephone number is registered in the reception table in the controller, and the processing category is set to "not yet" (step 22). After that, the reservation OK message is answered to the mobile phone, and the line with the mobile phone is disconnected (step 23). The controller constantly monitors the reception table, and if there is a mobile number with a processing category of "unprocessed", calls it (steps 24 and 25). When there is a response from the mobile phone, a transaction menu screen is displayed on the display device (steps 26 and 2).
7). The customer called by the mobile phone comes to the counter, and the transaction is started by talking with the teller (step 28). When the transaction is started by the attendant, the controller downloads the program necessary for the transaction to the mobile phone, Thereafter, the controller and the mobile phone are connected by a line. Then, a transaction input screen is displayed on the display device by the teller (step 29). The controller determines from table 1 which device the input cursor is located on, from which device (step 30). If the data input device is a keyboard, input from the input device 3 is enabled, and a counter attendant inputs from the input device 3 (step 31). If the data input device is a portable device, an input request is issued to the portable device and data is received (step 32). The transaction data is displayed on the display device (Step 33), and it is further determined whether or not the input is required to be displayed on the mobile phone according to Table 2 (Step 34). (Step 35). When all of the transaction data has been input, the teller presses the completion key (steps 36 and 37). The controller sends the transaction data to the host and waits for a reply (steps 38, 39). The response data from the host is displayed on the display unit (step 40), and it is determined from the table 2 whether there are any items that need to be displayed on the mobile (step 41). If it is necessary to display the information on the mobile phone as well, it communicates with the mobile phone and displays it on the mobile display unit (step 42). When the transaction is completed, the communication with the mobile phone is cut off, the transaction result is printed out, and the process is terminated (steps 44 and 45). As described above, according to the present invention, a portable telephone owned by a customer can be used in place of a data input / output device. It is not necessary to attach a display / keyboard for the window to the window device, thereby making it possible to reduce costs and improve security.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is an overall system configuration diagram showing one embodiment of the present invention. FIG. 2 is a reception table of a controller of the window device. FIG. 3 is a data input destination designation table of a controller of the window device. FIG. 4 is a data display destination designation table of a controller of the window device. FIG. 5 is a diagram showing a part of a processing flow of a controller of the window device. FIG. 6 is a diagram showing a part of a processing flow of a controller of the window device. [Explanation of Reference Codes] 1 ・ ・ ・ Window device controller, 2- ・ ・ ・ Display device, 3 ・ ・ ・ Input device, 4 ・ ・ ・ Storage device, 5 ・ ・ ・ Reception table (table 3) in controller, 6 ... Data input destination designation table (table 1) in controller, 7 ... Data display destination designation table (table 2) in controller, 8 ... mobile phone, 9 ... mobile display unit, 10 ... Portable data input section, 11
..Public line networks, S1 ... Data display on display devices, S2 ...
Data display on mobile display unit, S3: Data from mobile input unit, S4: Data from input device

Claims (1)

Claims: 1. An input device for inputting data relating to a transaction, a display device for displaying the details of the transaction, a control device for processing data input from the input device, and a communication line. A storage device that stores a communication device to be connected, a first table that holds reception order information by a mobile phone having a display unit connected by the communication device, and a second table that specifies items to be displayed on the display unit The control device outputs the transaction contents using the communication device with reference to the second table for the mobile telephones that have come in the processing order according to the first table. apparatus.