JP2003316933A - System and method for task performance control - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To solve such problems with a system and a method for task performance control that, when the task performance control in which a task set by a requester is performed by a performer is performed through a network, it is difficult to impartially express and transfer the contents of the set task desired by the requester and the contents of the track records of the task performed by the performer only by electronic information, the contents of the set task exchanged through the network and the control conditions for performing the task are separated from the track records of performance of the task, and the performance of the requested task as requested and the achievement of the control thereof are obstructed. <P>SOLUTION: In this task performance control system, a mechanism 3 for performing the control of the task comprises a difference analysis means 5 and servers 7 and 8. A difference between the contents of the set task obtained from the servers 7 and 8 through the network 10 and the information on the track records of the task performance is analyzed, the results of the performance of the task are summarized and reported, the problems and requests on the information on the results are received from the requester to characterize the contents of the set task and the conditions for a task performance control. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a business performance management system for improving the accuracy and efficiency of contracted business performance management by exchanging and processing computerized business performance related information via a network. And about the method.

[0002]

2. Description of the Related Art Recently, computers have been used for various business processes, and computer networks (hereinafter simply referred to as networks) for exchanging information with each other through a large number of these computers and electronic communication networks have become widespread.
For example, commercial transactions and exchange of information have become possible via LAN and the Internet.

In the case of managing the execution of business using the network as described above, the method of processing the information of the business execution is greatly related to the completion of the business. Further, in order to electronically perform information processing related to business execution and improve the degree of completion of business execution, it is necessary to have a mechanism suitable for the method and system of information acquisition and information processing.

[0004]

Various attempts have heretofore been made to manage the performance of work based on computerized information (hereinafter also referred to as electronic information). For example, a job (hereinafter also referred to as a setting job) requested by a specific person or group to perform on behalf of or for that person or group under certain conditions. When managing the execution of, the individual or group that performs the setting work,
In addition to communicating the contents of the setting work to the implementer of the business such as a business entity (hereinafter also simply referred to as the implementer), the status of the work execution including the middle of the work execution is sequentially grasped and converted into electronic information,
In addition, when the work execution is completed, the work execution results are summarized by electronic information.

However, the information is not limited to information relating to the contents of the setting work (hereinafter referred to as setting information) or information reported by the practitioner as a result of the performance of the work (hereinafter referred to as performance information), and various types of manual execution are performed. It is extremely difficult to digitize the contents of business execution and management without leaking details. Further, in the management by electronic information, it is impossible to convey the related setting work and work performance at the same level as the conventional explanation of the site and the personal management directly performed by the site supervisor.

[0006] Further, if the same level of information as in the conventional site explanation and human management by the site supervisor is attempted to be transmitted, the amount of the information is remarkably increased, and the information to be transmitted and the noise of the information are mixed. In many cases, the necessary information cannot be transmitted sufficiently.

[0007] Furthermore, there is a possibility that the deficiency or omission of information relating to the performance of these tasks may bring unsatisfactory results to both the requester and the person who carries out the task. Even if there is a deficiency or omission in any of the business information and business performance information, the business cannot be completed, and these impede the practical implementation of the business performance management system using electronic information.

As described above, the present invention solves the problems of the conventional work performance management system and realizes work performance management by using a network. Enables the execution of work that is satisfactory to both the client and the implementer of the work,
Further, it is an object of the present invention to provide a work performance management system and method that has less manpower than the conventional work performance management system and has improved efficiency.

Further, the present invention, in processing electronic information used when performing work management, avoids mixing of erroneous information or false information as much as possible, thereby improving reliability and objectivity. It is an object of the present invention to provide a business performance management system and method capable of increasing the degree of completion of business performance results.

[0010]

In order to achieve the above object, the invention according to claim 1 allows an implementer to perform a task requested to be performed by a client, and manages the performance via a computer network. In the business performance management system performed by, the business performance management mechanism for managing the performance of business is equipped with electronic information difference analysis means and a server for managing the transfer of information, and the business performance record information input via the computer network. And the contents of the requested work are analyzed by the difference analysis means, and the means of reporting the work execution result in which the difference analysis result is added to the work execution result to the requester, and the problem received from the requester in relation to the result report and It is a business performance management system characterized by having means for sequentially incorporating a request into the content of a requested business and management conditions for business performance.

As a result, when managing the performance of various requested jobs, the performance information of the requested jobs is taken in through the network, and the performance of the jobs is performed in consideration of the difference analysis result comparing this performance information and the setting information. Report the results to the client,
By incorporating the issues and requests received from the requester in relation to the result report into the contents of the requested work and the management conditions of the performance of the work, each requested work is gradually increased with the information important for the management of the performance of the individual work requested. Since the setting information and management conditions specific to the performance management of the job execution are formed, the contents of each requested job are characterized by the contents suitable for the individual job execution management, and the items for managing the job execution and their contents are electronically managed. By utilizing the characteristics of the information, for example, it can be completed in the form of a check sheet unique to the business.

[0012] Further, whenever a new task or request is issued as the task is performed, these tasks or requests are successively incorporated into the setting information of the task task or the management conditions for task task execution. Instead of the conventional work management based on uniform and fixed setting information and management conditions, it is possible to manage the work execution focusing on the priority management items most suitable for each requested work, Even based on the obtained electronic information, it is possible to perform advanced work performance management according to the setting information and management conditions unique to each work.

According to the second aspect of the present invention, in the business performance management system for causing a practitioner to carry out a business requested to be carried out by a client, and managing the performance through a computer network, the business performance management is performed. The business performance management mechanism includes an electronic information difference analysis means, a server that manages information transfer, and a business performance monitoring system. The business performance record information and the monitoring system input via a computer network. A means for analyzing the monitoring information and the contents of the requested work by the difference analysis means, and reporting to the requester the result of the work execution which added the result of the difference analysis to the work execution result, and the request related to the result report. The means of presenting to the practitioner the issues and requests regarding the performance of work received from a person, and the performance of the business within the contents of the requested business and the management conditions for the performance of the business. A task executing management system characterized by comprising means for incorporating sequentially issues and requirements regarding, and means for performing payment of consideration to the practitioner.

Thus, in addition to the operation of the invention according to claim 1 described above, setting information necessary for business performance management, management conditions, performance information executed by the practitioner, etc. are taken in via the network, It is possible to efficiently perform work management based on work performance management unique to the requested work. In addition, by providing a monitoring system and obtaining the results of the work execution by adding the monitoring information input via the network, the performance information of the work execution and the related information input by the performer of the requested work. It is possible to improve the accuracy of business execution management, the degree of completion of business execution, and the reliability by avoiding as much as possible the inclusion of false information or abnormal information resulting from malfunction of information systems etc. You can

According to a third aspect of the invention, in the method of causing a practitioner to perform a job requested to be performed by a client and managing the execution management via a computer network, the job management is performed. The performance management mechanism includes a step of obtaining setting information of the requested business, a step of acquiring performance information of the business via a computer network, and an analysis of the difference between the information setting the content of the requested business and the performance information of the business performance. To report to the requester the results of the work execution in consideration of the difference analysis result, the step of receiving from the requester the issues and requests for the result information of the work execution, and the issues and requests related to the work execution to the implementer. Providing a step of presenting and a step of successively incorporating the above-mentioned tasks and requests in the content of the requested work and the management conditions for performing the work Is a method of business operations management, it characterized.

As a result, when the execution of various requested jobs is managed, the performance information of the requested jobs is taken in through the network, and the performance of the operations is performed in consideration of the difference analysis result obtained by comparing this performance information with the setting information. Report the results to the client,
By sequentially incorporating the issues and requests received from the requester in relation to the result report into the contents of the requested work and the management conditions of the work execution, each request is gradually made centering on the information important for the execution management of each request work. Since setting information and management conditions specific to job execution management are formed, the content of each requested job is characterized by content suitable for individual job execution, and the items and management information for managing job execution are mischievous. It is possible to manage the business performance via the network without increasing the number.

Further, whenever a new task or request is issued along with the execution of a task, these tasks or requests are successively incorporated into the setting information of the requested task or the management conditions of the task to be performed. It is possible to manage the work performance focusing on the priority management items most suitable for each requested work, instead of the conventional work management based on uniform and fixed setting information and management conditions. Based on the electronic information, it is possible to manage the advanced work performance according to the setting information and management conditions unique to each work.

According to a fourth aspect of the invention, in the method of causing a practitioner to perform a task requested to be performed by a client and managing the execution through a computer network, the task execution management is performed. The management mechanism has a step of obtaining information setting the contents of the requested work and a management condition of the work execution via a computer network, a step of obtaining work performance record information via the computer network, and monitoring information on the work execution. A step of obtaining via a computer network, a step of analyzing the performance information and monitoring information of the work execution and the setting information of the requested work and collecting the result information of the work execution while adding management conditions, and the result of the work execution. Steps to report to the client and issues related to performance of work received from the client in relation to the result report A step of presenting a request to the practitioner, and a step of creating new setting information and management conditions relating to the performance of the requested business by sequentially incorporating the tasks and requests related to the business performance in the content of the requested business and the management conditions of the business performance. It is a method of business performance management characterized by having.

Thus, in addition to the operation of the invention according to claim 3 described above, setting information and management conditions necessary for business performance management, performance information performed by the practitioner, etc. are taken in via the network, It is possible to efficiently perform work management based on work performance management unique to the requested work. In addition, by providing a monitoring system and obtaining the results of the work execution by adding the monitoring information input via the network, the performance information of the work execution and the related information input by the performer of the requested work. It is possible to increase the accuracy of business execution management, the degree of completion of business execution, and the reliability by avoiding as much as possible the mixture of false information and the incorrect information that occurs due to malfunction of the information system etc. it can.

According to a fifth aspect of the present invention, the work performance monitoring system according to the second aspect is provided with an electrical detection device for converting the performance of the work performed by a person who carries out the requested work into electronic information, and the detection device. And a transmitting device for transmitting the obtained information to a work performance management mechanism.

[0021] Thus, in addition to the operation of the invention according to claim 2 described above, by providing the monitoring information transmitted and input from the monitoring system via the network to obtain the result of the business execution, It effectively avoids the mixing of false information in the performance information of the business execution and the related information input by the person who performs the requested business, and the mixing of false information caused by the malfunction of the information system, etc. It is possible to further improve the accuracy of management of execution of tasks, the degree of completion of tasks, and reliability.

According to a sixth aspect of the invention, the monitoring information relating to the business performance in the method of managing the business performance according to the fourth aspect converts the performance of the requested business by the business operator into electronic information, and the computer network It is a method of managing work performance, characterized in that the information is sent from a monitoring system having a function of automatically transmitting to the work performance managing mechanism via.

Thus, in addition to the operation of the invention according to claim 4 as described above, the request is made by obtaining the result of the work execution in consideration of the monitoring information automatically input from the monitoring system via the network. It effectively avoids mixing false information into work performance information and related information input by a person who performs work, and mixing abnormal information that occurs due to malfunction of an information system. It is possible to further improve the accuracy of management of execution and the degree of completion and reliability of execution of work.

[0024]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is an overall configuration diagram of a work performance management system showing an embodiment of the present invention. In the business performance management system of FIG. 1, reference numeral 1 denotes a person, a group, or a business entity (hereinafter simply referred to as a client) who pays a price or a price and requests another person, a group, or the like to perform the business. Reference numeral 2 is a person who performs a setting work upon receiving a request, an implementer of a work such as a group or a business entity.

Reference numeral 3 denotes a business performance management mechanism (hereinafter simply referred to as a business performance management mechanism) such as a person, a group or a business entity that manages the performance of the setting business performed by the practitioner 2 upon being entrusted. Incidentally, the business performance management mechanism, as a position in the network, is an organization (hereinafter also referred to as a site owner) having a function of exchanging information via the network and processing of electronic information and information management for business performance. ) Is preferable.

If the business performance management mechanism 3 is the site owner, the right to open a site related to business performance is used to accept the practitioner 1 and the requester 2, manage registration information, and manage another site. Information such as opening information about the progress of work and checking and managing the quality of work in real time.
It becomes easy to exchange information with the requester 1 and the practitioner 2 and manage the progress of the work. The work performance management mechanism 3 includes a central control device 4, a difference analysis unit 5, a common database 6 (hereinafter, the database is abbreviated as DB), a work management reception server 7, a result acquisition server 8 and an acceptance reception processing device 9. The business management reception server 7 and the result acquisition server 8 are connected to the network 10.

The central control unit 4 of the business performance management mechanism accepts management information of performance of the setting business by the practitioner 2 of the setting business outsourced from the client 1 through the business management receiving server 7 and obtains the results. Performer 2 via server 8
A report of the performance performance of the setting business (hereinafter, also simply referred to as the business performance performance) is received by the client, and the client 1 and the practitioner 2 and the business performance management mechanism 3 and the client 1 via the inspection acceptance processing device 9. The information between the person and the practitioner 2 is managed, information is exchanged so that the setting work can be performed according to the request of the client 1 as much as possible, and the processing analysis and the processing result of the received information are performed. It is a device for controlling the difference analysis means 5 and the common DB 6 for storing, storing and outputting.

As will be described later in detail, the difference analysis means 5 is a device for comparing and analyzing the contents of the work execution management entrusted by the client 1 and the work execution results. Common DB6
Is information such as the contents of the setting work entrusted by the client 1 and the conditions of execution, the information on the work performance reported by the practitioner 2, and the result information processed and summarized by the work performance management mechanism 3. Is a collection of various DBs that store The common DB 6 is accessed from the business management reception server 7, the result acquisition server 8, the inspection reception processing device 9 and the central control device 4 as needed to use the information stored in each DB or to store and store it again. I am allowed to do it.

The business management reception server 7 is the network 1
It is also connected to a business management setting IO (IO is an abbreviation for an input / output device and is used in the same meaning below) 11 via 0, and while using the common DB 6 together with the central control device 4, the client 1 Acceptance of business performance management from the client, confirmation of the contents of the business performance management that was entrusted, processing for notifying the practitioner 2 that the business performance management was commissioned from the client 1, or the business contracted from the client 1. It is a server having a function of confirming the content of management when managing the execution with the practitioner 2 and storing it in the common DB 6.

Further, the work management reception server 7 is a device that can be accessed by the client 1 who wishes to perform work management and inquires about the possibility of entrusting the work management through the network 10 at any time. is there.

The business management setting IO11 is the network 10
Is a terminal device which is connected to the client 1 so that the client 1 can input the content of the business for which the business performance management is desired and can read the conditions of the consignment. This job management setting IO11 may be owned by the client 1 or a dedicated terminal of the job performance management mechanism 3. It connects to the network 10 at any time and connects to the business management reception server 7 of the business performance management mechanism 3 via the network 10. For example, input / output of a PC (personal computer) or a terminal device with a display device. The device is used. However, depending on the condition of the environment of the network 10 and the convenience of communication information equipment, the task management entrustment information may be input via the task management setting IO11 as a dedicated line or a terminal of the task performance management mechanism 3. Good.

Further, the entrustment of business management is not limited to the requester himself inputting the entrustment information, and the entrustment information of the business management is received at the request of the agent of the client 1 or the client 1. The person who helps the input may input the business management consignment information.

The achievement acquisition server 8 accepts the achievements performed by the practitioner 2 while using the common DB 6 together with the central controller 4 and confirms the contents of the received achievements.
6 is a server for storage. Therefore, the result acquisition server 8 can be connected to the result report IO12 on the side of the operator 2 of the work via the network 10. The practitioner 2 under the control of the work performance management mechanism 3 receives a request from the client 1 to carry out the setting work, and at any time every time the work is carried out.
It is possible to access the performance acquisition server 8 from the performance report IO12 and input the performance performance of the business with respect to the business for which the performance request is received.

The performance report IO12 is also the business management setting IO11.
Similarly to the above, the device is a device that can be connected to the network 10 to allow the practitioner 2 to input a performance record of work execution and to input necessary information in response to an inquiry from the work execution management mechanism 3. Input / output devices such as PCs and terminal devices with display devices.

Note that, in the present invention, for convenience of explanation, the business management setting IO11 and the performance report IO12, and the result report acceptance IO13 and the consideration payment benefit IO14, which will be described later, are displayed separately. For the sake of convenience of explanation of the functions, they are distinguished from each other, and from the viewpoint of the configuration of the device, they can be used even if the same hardware device is shared by software, and each IO is owned by the client 1. Alternatively, it may be any of the dedicated terminals of the work performance management mechanism 3.

The inspection acceptance processing device 9 uses the common DB 6 together with the central control device 4 to compile the results of the work performed by the practitioner 2 as a work performance result report, and reports this to the requester 1 and outputs the result. Received the request of the client 1 based on the results of the job execution, paid the practitioner 2 compensation for the job execution, and requested the client 1
It is a device that presents the request received from the user or the problem that arises in these processes to the practitioner 2 as a new task management item, and stores these information in the common DB 6.

The acceptance acceptance processing device 9 is shown in FIG.
It is connected to the performance report acceptance IO13 and consideration payment IO14. The acceptance acceptance processing device 9 also has a function as a server when it is connected to the network 10, but the requester 1 and the practitioner 2 have the result report acceptance IO1.
When the environment of the IO device such as 3 or the payment of benefits such as IO 14 or the environment of the network 10 is not prepared, the acceptance reception processing device 9 uses the acceptance reception processing device 9 instead of exchanging information using the network 10 and outputs the result report. It is also a device having a function of creating documents such as inspection documents, request documents, etc., and exchanging information with the client 1 and the practitioner 2 based on the paper information.

From the inspection acceptance processing device 9, not only the information is sent and received, but also a report of the result of the performance of the work and a request for the acceptance of the result are transmitted to the client 1 or the practitioner 2
For that, since functions such as payment of goods are also necessary,
The system is not necessarily limited to the electronic input / output device, and the system is configured to cooperate with the client 1 and the practitioner 2.

The result report acceptance IO 13 and the consideration payment IO 14 are connected to the network 10 and provide information to the requester 1 and the practitioner 2 at any time, similarly to the business management setting IO 11 and the result report IO 12 described above. The required information can be input from the client 1 and the practitioner 2. For example, an input / output device such as a PC or a terminal device with a display device is used.

The flow of information and the outline of processing in the system shown in FIG. 1 will be described.

The client 1 who wishes to outsource the management of business execution to the business performance management mechanism 3 first conveys the content of the business performance request to the practitioner 2, and the practitioner 2's agreement regarding business performance is obtained. After that, the business management acceptance server 7 of the business performance management mechanism 3 is accessed via the business management setting IO11 to input the business management consignment information.

In this case, in FIG. 1, the client 1 directly requests the practitioner 2 to carry out the work, informs the practitioner 2 of the contents of the work to be carried out, and then manages the performance of the work. An example of entrusting the work performance management mechanism 3 is shown. However, regarding the form of request for execution of work, the client 1 directly asks the practitioner 2
In addition to requesting the execution of the work, the work execution management mechanism 3 which has been registered by the practitioner to wait for the request to perform the work executes the work to the practitioner 2 in response to the request from the client 1. Requests are also made.

The present invention relates to the management of the execution of the work, and it is not directly related to the present invention as to who has selected the person 2 who carries out the work. In the explanation, the explanation will focus on the case where the job execution requester 1 directly requests the practitioner 2 to execute the job.

The business performance management mechanism 3 receives a query of business performance management from the client 1 by the business management reception server 7 and inputs information on the business management consignment to the network 10 and the business management setting IO11. The above-mentioned information is exchanged with the client 1 side through the contract, and the business performance management is entrusted. On the other hand, the business performance management mechanism contacts the practitioner 2 via the network 10, obtains the consent that the management of the performance of the setting business has been accepted, and starts the management of the business performance.

After starting the performance management of the setting business, the business performance management mechanism 3 sends and receives information to and from the practitioner 2 via the network 10, the performance report IO12, and the compensation benefit IO14. Management of the execution of the work is performed so that the management work entrusted from 1 will be carried out by the practitioner 2 with the contents desired by the client 1.

Further, when the work performance management mechanism 3 accepts the work performance management from the client 1, the client 1 and the practitioner 2
The contents of the setting work performed between the client and the client are input from the client 1 as the setting information, and the contents of this setting information and the performance record input from the practitioner 2 are analyzed by the difference analysis means 5. The result is reported to the client 1 as a result report.

When the client 1 receives the acceptance of the result report, the job performance management mechanism 3 executes the job 2 via the consideration payment IO 14 in accordance with the conditions of entrustment with the client 1.
To pay compensation.

At the time of this inspection, the business performance management mechanism requests the client 1 to submit a task related to business performance and a request from the client 1 side (hereinafter, these tasks and requests are collectively referred to as simply a request). This request is presented to the practitioner 2 so that it will be realized at the time of performing the next work.

The transfer of information, the payment of compensation, etc. between the client 1, the practitioner 2 and the work performance management mechanism 3 are designed to be mutually linked through the network 10.

If such a work performance management system can be provided, the client 1 regardless of whether it is an individual or a business entity,
The practitioner 2 is selected to request the execution of work, and the work execution management is performed through electronic information or a network.
For example, by requesting a business performance management mechanism 3 which is a third party,
It is possible to expect completion of the set work that has been set. Further, the client 1 who requests the performance of the business deposits the property and money such as money owned by himself / herself with the business performance management mechanism 3, and manages the performance of the business of the client 1 and the completion of the requested business. Payment to the practitioner 2 such as monetary consideration and property sharing as compensation,
It is also feasible for the work performance management mechanism 3 to perform on behalf of the client 1.

FIG. 2 is a diagram showing the details of the apparatus on the client 1 side in such a work performance management system. An example is shown in which the client 1 requests the practitioner 2 to execute a job and then requests the job execution management mechanism 3 to manage the execution of the job. The business performance management mechanism 3 accepts contracts for performance management of various business from many clients 1 and conducts business of business management. In FIG. 2, the client 1 and the business management setting I
O11 is shown in a plurality of figures, whereby it is shown that, with respect to various jobs from a large number of clients 1, the commissioning of job execution management can be independently accepted at any time. The communication control unit 15 uses the network 10 to send many clients 1
Using the business management setting IO11, when the business performance management mechanism 3 inquires about the business performance management consignment or requests the business performance management, or the business performance management mechanism 3 reports the results to the requester 1 or requests it. The device is a device that, when obtaining a request from the person 1, acquires these pieces of information in the business management reception server 7 and controls transmission of the information to the person 2 and the audit system. The common DB 6 is a common DB that can be accessed from the business management reception server 7, the inspection reception processing device 9, etc., and is a setting business DB 16, a business performance result DB 17, and a difference analysis result D.
B18, inspection request DB19, goods management DB20, monitoring audit DB21 and other DBs are provided. As described above, the business management reception server 7 is a device that, in response to an inquiry or a consignment from the client 1, reports the reception or the consignment, manages the work entrusted by the client 1, and the like. Inside, it has a consignment acceptance processing unit 34, a deposited goods management unit 35, a contract document processing unit 36, and the like. The business management reception server 7 receives, judges by the consignment reception processing unit 34, the consignment information relating to the setting business performance input via the network 10, arranges it so that there is no defect, and stores it in the setting business DB 16. Also,
Information on the goods deposited by the client 1 is received by the deposited goods management unit 35, arranged, and stored in the goods management DB 20. Further, the contract document management unit 36 has no deficiency in the contract between the requester 1 and the practitioner 2, the contract between the work performance management mechanism and the requester 1, or the contract between the practitioner 2 concerned. It is judged not to exist, and it is arranged and stored in the setting work DB 16 for storage. As described above, the inspection acceptance processing device 9 exchanges information with the requester 1 and the practitioner 2 and manages the information in order to manage the information. A request management processing unit 25 and a document creation unit 26 are provided.

As described above, the inspection acceptance processing device 9 is a device that manages the setting work to be completed by the practitioner 2 while using the common DB 6, the central control device 4, and the difference analysis means 5. .

In the result report processing section 23, the performance information of the business performance input by the practitioner 2 at a predetermined time or at any time, and the performance information retrieved from the business performance result DB 17 by the regular or batch processing. In addition, while adding the content of the difference information in the difference analysis result DB 18 and the monitoring audit information in the monitoring audit DB 21, the result information is analyzed and summarized in the result report.

At the end of each period, or for each period agreed with the client 1 in advance, the result information is analyzed and summarized, and the collected information is
It is stored in the business performance result DB 17 as result information of business performance related to the contracted business management.

The difference report processing unit 24 compares the performance information of the job execution obtained from the practitioner 2 with the setting information and the management conditions of the job execution obtained from the client 1 at the time of the job management contract and analyzes the difference. By the way. In the difference analysis process, a process of comparing the performance report from the practitioner 2 with the performance information of the monitoring audit from the monitoring system 27 is also performed. As described in detail later with reference to FIG. 14, any of the difference analyzes may be processed in real time each time a performance report is input from the practitioner 2, but the central controller 4 and the difference analysis may be performed. Depending on the operating condition of the means 5, batch processing may be appropriately performed.

In the case of batch processing, the difference analysis is performed by extracting information from the business performance result DB 17 or the monitoring audit DB 21 in which the input performance is stored.

On the other hand, each time there is a performance report from the practitioner 2, the practitioner 2 is constantly compared so as to compare with the setting information in real time, analyze the difference, and eliminate the difference from the setting information.
May be encouraged. Incorporating such a real-time performance confirmation system makes it difficult for the setting information and monitoring audit information to differ from the performance performance of the work performed by the practitioner 2 and to improve the effectiveness of work completion. You can The difference analysis result obtained by the difference report processing unit 24 constituting the difference analysis means 5 is
The results are sequentially stored in the difference analysis result DB 18.

The result report processing unit 23 collects the obtained result information or the result information stored in the business performance result DB 17 in a form of a result report for each predetermined period, and requests the client 1 And request the inspection of Client 1. At this time, the result report processing unit 23 determines that the difference analysis result D
The result of the difference analysis of the relationship stored in B18 is also reported to the client 1 together with the result report.

Upon receipt of the result report from the work performance management mechanism 3, the client 1 considers the result report and, if he is satisfied with the work, the work for that period is treated as having been completed with the requested contents. The client 1 attaches an inspection stamp to the result inspection document and returns it to the business performance management mechanism 3.

If there is a dissatisfaction with the performance of the work or a problem such as a problem or a request, as will be described in detail later,
Requests from the perspective of the client 1 are presented to the work performance management mechanism 3 as incidental items at the time of inspection.

The request management processing unit 25 weighs the request sent from the client 1 with the contract conditions when the business management is entrusted, and presents the comparison result and the difference analysis result to the practitioner 2. After processing the requested items in a manner described in detail later with reference to FIG. 16 and confirming the validity as a new setting operation or management condition, the setting operation DB
Store in 16.

Further, the request management processing section 25 handles the content of the request and the contact to the practitioner 2 when the requester 1 makes a request regarding the performance of the work accompanying the inspection of the result report. Is a device for making the above determination and storing them in the setting work DB 16. For details, see FIG.
For example, when the request from the client 1 is outside the scope of the conditions for outsourcing the work, for example, when the amount of goods deposited can be changed and the benefit conditions of the goods can be changed. Alternatively, when the capability of the practitioner 2 is sufficient, the work performance management mechanism 3 cooperates with the adoption of new requirements even if the conditions of work management are changed, and works as requested by the client 1 as much as possible. Manage to be completed.

In the procedure between the work performance management mechanism 3 and the client 1, the document creator 26
Business performance report inspection When the inspection IO13 is not available,
In order to make it possible to send and receive information in writing when the procedure between the requester 1 or the practitioner 2 and the work performance management mechanism 3 becomes complicated via the network 10, a report or inspection document is required. Information such as a request form is printed on paper to form a document. As a result, the business performance management mechanism 3
The relationship between the client and the client 1 and the practitioner 2 is that the result report, the inspection of the result, the acquisition of the requested items, the payment of the consideration to the practitioner 2, or the
Regarding examination of changes in management conditions of contracted work,
A system that enables mutual exchange by paper information is also configured.

The business performance management mechanism 3 handles the business performance during the period when the client 1 receives the acceptance of the result report of the business performance, and treats the business performance during that period as completed. Turn on.

After that, the business performance management mechanism receives the business performance management cost in the form of bank settlement or the like according to the contract acceptance condition, and at the beginning of the business performance management contract to the practitioner 2. If the client 1 deposits the goods, the practitioner 2 is provided with a predetermined consideration from the deposit.

Information on the payment of the goods as compensation for the practitioner 2 and the management result such as the balance of the goods deposited by the client 1 after the payment are stored in the goods management DB 20.

Next, the flow of information until the business performance management mechanism 3 entrusts the transfer of information between the business performance management mechanism 3 of FIG. 2 and the client 1 and the processing of information and the commissioning of business performance management. The process and the process will be described with reference to FIG. 13 showing a flowchart of the business management contract.

First, the client 1 who desires to outsource the management of the execution of the setting job to the job execution management mechanism 3 transmits the contents of the job to be executed to the practitioner 2 as described above. Request.

After this, the requester 1 selects the business management setting IO1.
1. Through the network 10, input the information of job execution management (contents of job execution management entrustment described in detail with reference to FIG. 4 described later) to the job management reception server 7 of the job execution management mechanism 3, Outsource work performance management (contract input shown in step 1301 in FIG. 13).

At this time, when a new business management is entrusted, the business management reception server 7 stores a new reception number, items required for business management, and a storage memory area for information of each item in the setting business DB 16. Secure.

In step 1302, the business management reception server 7 that has received the business management consignment confirms whether or not the information necessary for the business execution management has been input and sets the setting business DB 1
This is a step of making a process judgment as to whether or not the contents of the respective items required when the work management contract shown in 6 is satisfied. Specifically, as illustrated in FIG. 5, various items necessary for entrusting business management are predetermined in the setting business DB 16, and at least the contents of those items are satisfied. If the information of is not input to the business management reception server 7, the business execution management cannot be entrusted. The contents of the items required when the work management is entrusted are, for example, as shown in FIG. 5, as will be described in detail later.

Step 1303 is a step of determining whether or not the setting management DB 16 is satisfied with the contents of the items necessary for accepting business management. When the necessary information is not entered, the requester 1 is requested to request the information again.

In step 1303, when the contents of the items required for the business management contract are satisfied, the process proceeds to the next step 1304.

In step 1304, the consignment number is attached to the items of the items shown in FIG. 4 input by the requester 1 at the time of entrusting the business execution, and the requester 1 confirms the contents of the entrustment input to confirm the incorrect or incorrect input It prevents the entrustment of the work up to now and informs the implementer 2 of the entrustment of the work management by the work performance management mechanism 3. At this time, as the contents of the setting work DB 16,
Although the receipt number and the record of the receipt date are kept, the receipt number changes to the acceptance number and the acceptance date changes as the face-up display in FIG.

Step 1305 is a step of obtaining the consent of the practitioner 2 regarding business management. If the practitioner 2 obtains the consent of the work performance management by the work performance management mechanism 3 and the contents of the setting work to be performed by the practitioner, the process proceeds to the next step 1306.

If the practitioner 2 does not agree with the task management by the task performance management mechanism 3, the process returns to step 1301 again. The client 1 redoes the input, corrects the matters that the practitioner 2 did not agree with,
Re-enter the consignment information so that the requester 1 and the practitioner 2 discuss and agree.

In step 1306, the requester 1 is the implementer 2
This is a step for matching the content of the business set between the above and the content of the business management entrusted to the business performance management mechanism 3 by the client 1.

If the practitioner 2 has a difference between the content of the business execution performed by the requester 1 and the content of the business management outsourced by the business execution management mechanism 3, the business execution management mechanism After 3 again consults with the requester 1 and the practitioner 2, the business execution management mechanism 3, the requester 1 and the practitioner 2 set the content of the plausible work execution, and the content is set. It is stored in the work DB 16.

In step 1307, the work performance management mechanism 3
Organized the contents and management conditions of the business management entrusted by the contractor, contacted the requester 1 and the practitioner 2, and carried out the performance record between the requester 1, the practitioner 2, and the business performance management mechanism 3. This is a step to check the management conditions when reporting results and results so that no discrepancies occur.

Regarding the setting information and management conditions, if there is a discrepancy between the requester, the practitioner, and the work performance management organization, there will be a difference in the criteria for summarizing the results and evaluating the results. It is also difficult to set management goals. This is because it is extremely difficult to complete the execution of work in a satisfactory manner for the client 1 and to manage the work so that it is completed. In step 1308, in this way, the business execution management mechanism 3 is entrusted, and the business management content and the business execution management conditions that have been agreed with the requester 1 and the practitioner 2 have been set.
This is the step of storing in B. As a result, the work performance management mechanism 3 prepares for the work performance management, and the process of entrusting the work performance management is completed.

Next, referring to FIG. 4 showing the items necessary when entrusting the business execution management from the client 1, the contents when entrusting the business execution management in the business performance management system of the present embodiment are described. Explain.

In FIG. 4, the date 401 is the date on which the client 1 entrusts business management. When the business performance management mechanism 3 accepts the business performance management thereafter, this date is displayed instead of the date of the trustee as the content of FIG. 4 in the trust confirmation. In the DB described below, the date of acceptance and the date of acceptance are also recorded.

The client 402 is an individual, a group, or a business entity that deposits goods in the business performance management mechanism 3 and outsources management of business performance. The request for job performance management can be made not only by the client himself but also by the agent of the client who desires to perform the job, but in the description of the present invention, the client and the agent are not distinguished, and the client Treat as. Setting work D
As the information of B16, the requester himself is stored and stored as the requester of the item 402.

This is because, for example, the task of performance management may be nature conservation in a certain area, and the client may be a nature conservation organization. In the future, a result report will be delivered to the client 1 from the business performance management organization, and the client 1 will be required to inspect the client.

The practitioner 403 is a person or a business entity that performs a task in response to a request from the client 1 to perform the task.
A person who can be a party who manages business performance. In general, the work performance management mechanism 3 may select a work performance performer 2 in response to a request from the client 1. Also,
In a special case, the work performance management mechanism 3 may have the practitioner 2 in the work performance management mechanism 3. In such a case, it is necessary to operate a sufficient monitoring and auditing system for managing the performance of business execution.

The contract period 404 is a term indicating a contract for outsourcing business management to the business performance management mechanism 3 and a contract period of the contract.

The management number 405 is a reception number until the business management is entrusted, but after it is entrusted, it becomes a consignment number.

The management period 406 is for each job.
This is the period for managing the execution. When there is only one task, it may be the same as the contract period. However, when the business performance management mechanism 3 entrusts the management of the performance of a plurality of business managements from the same client 1, the contract period is extended and all business managements are managed under the same contract during this period. Then, the client 1 in managing the goods and paying the consideration
Will be convenient.

The management condition 407 is a management condition for performing the work desired by the client 1. It is a section on the condition of what kind of work is to be performed in what form.
Depending on the management conditions, the degree of completion of work and the evaluation of work execution also change.

Further, the management conditions include the importance of management (weighting of items to be checked with emphasis in work management and normal check items) and strictness of performance management (management allowance) for individual work performance. Is also defined as necessary. The management conditions may not always be clear at the beginning of the outsourcing. In this case, the requester 1 is requested every time the requester 2 performs the work, reports the results, and receives the acceptance. If the business performance management has flexibility to supplement and correct management conditions according to the requirements of the client, it will be gradually enhanced in accordance with the request of the client 1.

Regarding the change of the management condition, it is necessary to obtain the consent of the practitioner 2, which may affect the condition of the cost of entrustment.

The set work content 408 is the content of the work requested by the client 1 with the practitioner 2 to carry out the work. It may be the same as the management condition, but if the client 1 and the practitioner 2 have agreed in advance to carry out the work independently of the contract contract of the work execution management mechanism, they should match the management condition. There are things you can't do.

The work performance management mechanism 3 incorporates the request from the client 1 on the basis of the contents of the setting work at the beginning of the contract, and finally determines the contents of management of work performance and the contents decided as management conditions. Setting business DB as the contents of the entrusted management
The data is stored and stored in 16, and the work is performed as much as possible according to the contents desired by the client 1.

For this purpose, step 1 of FIG.
In 306, the contents of the setting work and the contents of the work management are substantially matched.

The deposited goods item 409 is premised on the fact that when the business performance management mechanism 3 receives the business performance management from the client 1, it is premised that the business operator 2 is paid for the business performance. It is an item that describes matters related to the goods deposited from the client 1.

The contents of the deposited goods 409 include the time when the deposit was taken, the kind of deposited goods such as real estate, securities, currency, and other kinds of goods, and the remaining value after payment. Is memorized.

The benefit item 410 describes the type and amount of goods to be paid to the practitioner 2, the timing of the benefit, the actual performance of the benefit, and the like.

FIG. 5 shows the contents of the setting job DB 16 (see FIGS. 2 and 3) used in the job performance management system shown in this embodiment.

The business management acceptance server 7 manages the commissioning of business performance management in the setting business DB 16. Setting work D
The items 502 to 510 of B16 store the information of the items 402 to 410 of FIG.

The requirement 511 does not need to be satisfied when the performance management is entrusted. However, this is an item that may report and store the results of the work execution and store or store the requests and issues that the client 1 issues each time the inspection is obtained, and may modify the stored contents. Enrichment of this item and proper operation of this item will lead to enhancement of work performance management and satisfaction of client with respect to performance results.

The management information 512 stores, for each item in FIG. 5 for which this work performance management has been entrusted, execution flag information for execution of various items that occur during the management. Therefore, when information that needs some processing is stored in any of the items in FIG. 5 and the correspondence is unprocessed, the value of the item 512 of the management information is “unmaintained or unprocessed”, and When is finished, it will be "processed".

For example, with regard to the preparation of contract-related documents between the client 1 and the business performance management mechanism 3 regarding the outsourcing, it is not an item to be satisfied at the beginning of the outsourcing. However, it is necessary that the contract related documents are prepared by the time the actual work performance management is started, and the flag information indicating whether or not the contract related documents are prepared at the time of starting the performance management is stored.

After that, in the execution of the management task,
After the acceptance of the client 1 is stored, flag information indicating whether or not the benefit to the practitioner 2 (the item of benefit item 510) is performed, and in the case of the acceptance of the results by the client 1, the client When the request item is presented from 1 (the item of request item 511), it is understood to the practitioner 2, and the flag information indicating whether the contents of the setting work or the process of changing the management condition has been completed is stored.

After that, the setting work DB 16 is accessed by the work management reception server 7, the result acquisition server 8 and the inspection reception processing device 9 by using the consignment number of the management number 505 as a guide, and the setting work DB 16 will be described with reference to FIGS. As described in detail in, the provision of the setting work and the content of the request for the difference analysis processing,
Provision of management conditions and contents of requests for result information processing, provision of setting operations and management condition contents at the time of acceptance processing of requests from the client 1, or deposit money at the time of payment of consideration to the practitioner 2. Providing information such as the provision of the contents of.

Further, when the client 1 presents a new request item (addition of execution of new work, new request regarding performance of work, new condition regarding payment of consideration, etc.),
Once the request is stored and stored in the item 511 of the request item, the flag of the management information 512 is unprocessed.

Thereafter, the work management processing unit 22 judges that the new requirements and problems are within the range of the contract conditions at the time of entrustment, or even if they are out of the range, the practitioner 2
If it is judged that the new performance management conditions are acceptable, such as when the approval of the above is obtained or the conditions at the time of consignment contract are changed, the requirements of 511 are the contents of the new setting work and the management conditions. Are stored in the items 506 and 507.
After this, the flag of the management information 512 has been processed, and the request item 511 is ready to store the next new request.

In this way, the new task or request is incorporated into the contents of the setting work (section 506) of the work of the consignment number and the management conditions (section 507) for performing the setting work, and is unique to each consignment work. It becomes the contents of setting work and management condition of execution. In addition, if the contents and management conditions of these setting operations are processed and provided in a table format, they can be used as a check sheet for performance reports after performing the outsourced operations and a management sheet for managing the execution of operations. Management can also be made efficient. If the condition cannot be accepted by the practitioner, the client and the practitioner will consult and discuss with each other and request the business performance management mechanism 3 to re-present it as a request with a predetermined content, or It is also necessary to change the payment conditions and obtain the consent of the practitioner 2.

As a result, if there is a change in the condition of payment, the content thereof is stored and stored in the goods management DB 20.

The contents of the other items in the setting work DB 16 are also accessed by the result acquisition server 8 and the inspection acceptance processing device 9 to obtain the result report from the result report input by the practitioner 2. Data for information processing and deadline management when reporting results of business execution to the client 1 or
It is used as a storage location for basic data and management conditions when processing difference reports while adding monitoring audit reports.

The business performance management mechanism 3 normally completes the settlement of the expenses associated with the business performance management and the payment of the compensation to the practitioner 2 by the bill to the bank designated by the client 1.

However, when the client 1 wants to pay necessary expenses and consideration for the performance of the practitioner's 2 business with a commodity other than a bank deposit, the client 1 deposits the commodity in place of the bank deposit and receives the deposit. Among them, the provision of expenses related to business performance management and the payment of goods to the practitioner 2 based on the contract at the time of business consignment is also part of the business performance management business. It is managed by this goods etc. management DB20.

FIG. 8 shows the management D of goods and the like used in the business performance management system of this embodiment in such a case.
The contents of B20 (see FIGS. 2 and 3) are shown.

[0113] The item of the date 801 in the goods management DB,
The information on the date when the deposit of the goods is received is stored.

In the section of depositor 802, information on the person who deposits the goods is stored. In this case, the depositor is not the client who requests the performance management, but the person who actually manages the goods for the client. For example, in the case of an adult guardian, the guardian deposits the deposit. It is managed as a person who did.

[0115] In the item of management number 803, the consignment number when the business performance management mechanism 3 has entrusted the performance of the business from the client 1 and the contract number at the time of the consignment are stored. This management of goods and the like does not necessarily have to be performed for each contracted work,
For this reason, when entrusted with the management of the execution of multiple tasks, this asset management DB
20 may be provided so that the management of goods and the payment of consideration over a plurality of outsourced business operations can be managed.

[0116] The contract term 804 is a term in which a contract period for business performance management or a contract period including business performance management is described. Business management processing unit 22 of the business performance management mechanism
Manages that the management period of the goods, etc. is the same as or longer than the period of business performance management. This is to ensure payment of consideration to the practitioner who performs the work.

In the item of work contents 805, the contents of the work to be performed and managed by the client are stored. This is because the business performance management mechanism 3, which is entrusted with performance management, manages the relationship of what business performance results should be paid in consideration together with the management number so as to prevent business management errors.

[0118] In the item of goods type 806, the kind of goods deposited is stored. The types are not limited to cash, securities, precious metals, antiques for calligraphy, real estate such as houses, land, etc., as long as the implementer understands that the benefit of the goods is the intangible right such as lease The assets of are also used as this goods.

The business performance management system of the present invention, unlike the normal business management, includes a mode in which the business performance management mechanism manages the business performance agreement between the client and the practitioner in a third party. Since the management structure is designed to manage the performance of the business, the business performance management mechanism is not limited to monetary settlement as long as the client and the practitioner agree on the type of business performance compensation and benefits. Pays the compensation in accordance with the contents specified in the contract at the time of entrustment.

For example, when the requester and the practitioner are parents and children, the client is the parent, the practitioner who performs the work is the child, and the consideration for the work is the real estate or assets owned by the parent who is the requester. There are also other rights to get.
Even in such a case, the business performance management mechanism that has been entrusted with the management by the client treats the parent who is the client as a client of the business performance management system of the present invention, and, as far as possible, makes a contract at the time of entrustment or the subsequent results According to the request and conditions at the time of inspection of the report, the child who is the implementer is requested to complete the work entrusted by the client, and the compensation of the goods is executed according to the condition presented by the client.

In the item of quantity item 807, the amount and quantity item for each type of deposited goods are stored and stored. There are various types of goods, such as cash (excluding those deposited at financial institutions as bank payments), securities, precious metals, antiques for calligraphy, art, houses, real estate such as land, lease rights, etc.
The DB is configured to individually manage the quantity corresponding to the type of goods.

[0122] The item of payment condition 808 is a item in which the payment condition of goods for business performance is stored. 8 for goods
As described in section 06, there are various kinds of goods, and as a client, depending on the outcome of the performance of the work, which of these goods is what amount (quantity) and when This item is provided because it is not possible to manage whether to pay the practitioner as consideration in the same way as cash.

The business performance management mechanism is configured to store and manage these benefit conditions as a DB for each goods in order to meet a variety of management requests from the client.

The section of the benefit record 809 stores a record of benefits of goods for business performance. The Business Execution Management Organization records the amount of each of the various commodities, the amount of the commodities, and the time when the practitioner is paid in consideration, and predicts the amount of the remaining commodities according to the result of the performance of the business. However, it is essential for the management of goods.

The job performance management mechanism 3 records the actual condition of the benefits of each product and manages the value of each product after the payment in order to ensure the management of a wide variety of products and the management of benefits. There is no omission in the payment of compensation to the practitioner 2.

In the item of request item 810, items related to the inspection and request from the client 1 for the result report of the work execution are stored. The business performance management mechanism 3 receives the performance management of the business from the client 1, reports the results for a certain period of time, obtains the acceptance of the client 1, and if the practitioner 2 can pay the compensation, the results will be obtained. The work of managing work performance in the reporting period is completed.

The item of the management information 811 is shown in FIG.
This is a term for storing flag information for execution of various items that occur during the management of the goods management item.
Therefore, when information that requires some processing is stored in any item of FIG. 8 and the correspondence is unprocessed,
The value of the item 11 of the management information is “unprepared or unprocessed”, and is “processed” when the processing is completed.

For example, when the customer 1 is referred to because the goods are deposited, but the condition for the benefits of the goods to be realized even when the deadline expires, 811
The value of the item of the management information of is “unprocessed”, and if the condition is satisfied and the benefit is input, it becomes “processed”.

Further, while the requester is presented with the request at the time of inspection and the request is made to the implementer for the additional implementation of the request, the value of the item 811 of the management information is " If there is an input that meets the conditions, the status will be "Inquiring", and the status will be "Processed".

FIG. 3 is a diagram showing the details of the relationship with the practitioner 2 side in the business management system of FIG. In FIG. 3, the same devices as those in FIGS. 1 and 2 are given the same drawing numbers to simplify the description.

FIG. 3 is a diagram showing details of the practitioner side device in the embodiment of the work performance management system of the present invention. Since the work performance management mechanism 3 manages the performance of the work by many practitioners 2, FIG. 3 showing the relationship between the work performance management mechanism 3 and the practitioner 2 shows a plurality of performance report IO12. This shows that the practitioner 2 carries out work relating to various works, and the performance record can be input via the network 10 at any time. Further, an audit input IO 28 for obtaining monitoring and audit information from a monitoring system 27 described later is connected via the network 10. The actual result acquisition server 8 receives the actual result report of the work execution from the practitioner 2, accepts the input of the information of the actual monitoring results and the actual audit results from the monitoring system 27, and confirms the contents of the accepted actual results and performs the contract. It is a device that manages the performance of work. The result reception processing unit 29, the result management unit 30, the audit management unit 31, and the like are provided inside.

As in the case described with reference to FIG. 2, the inspection acceptance processing unit 9 uses the common DB 6 and performs central control so that the practitioner 2 completes the work of the client 1 entrusted by the client 1. It is a device that manages together with the device 4.

In addition to the operation management processing unit 22, the result report processing unit 23, the difference report processing unit 24, the request management processing unit 25, and the document preparation unit 26 described in FIG. Audit processing section 32 and consideration payment processing section 3
Equipped with 3. Further, the inspection acceptance processing device 9 has a common D
Setting business DB16 of B6, business performance result DB17, difference analysis result DB18, inspection request DB19, goods management DB
20, the monitoring audit DB 21 and the like can be accessed to exchange information such as reading and storage.

As described above, the work management processing section 22 determines the client 1 based on the work performance record input by the practitioner 2 and the audit record input from the monitoring system 27.
It is a device that manages, together with the central control device 4, the performance of the work entrusted by the client to the client according to the contents and the period agreed with the client 1.

When the client 1 completes the inspection of the performance report of the business performance performed by the business performance management mechanism 3 to the client 1, the consideration payment processing unit 33 receives the results and the payment of the results shown in FIG. As described in detail in the flow chart, this is a device for paying the goods deposited by the client 1 to the practitioner 2 as consideration in accordance with the conditions agreed with the client 1.

The consideration payment processing unit 33 evaluates the residual value after a part of the goods deposited by the client 1 is paid to the practitioner 2, and if the residual value becomes insufficient, the client 1 The practitioner 2 will be managed to ensure that the practitioner 2 will be provided with benefits for the performance of work by encouraging the practitioner 2 to increase the deposit money.
In terms of benefits to the client, the entrusted work is completed in the form requested by the client 1.

The monitoring / inspection processing unit 32 receives the audit input IO 28 and the network 10 from the monitoring system 27 described later.
It is input via the audit management unit 31, and the monitoring audit DB 21
The monitoring record information and the audit record information stored in are extracted and compared and evaluated, and while requesting additional monitoring audit information, the actual state of the work execution is analyzed and stored in the monitoring audit DB 21. It is a device.

Although not shown in the figure, the monitoring system 27 includes a monitoring organization and an auditing organization. The monitoring agency
This is a device that monitors the performance of work performed by the practitioner 2 independently of the practitioner 2.

That is, the monitoring organization may monitor the performance of the setting operation by the practitioner 2 manually by a person who belongs to the monitoring organization. It may be an automatic device or apparatus that detects using a detection device and inputs the result to the work performance management mechanism 3 via the network 10. For example, an automatic monitoring device equipped with a monitoring camera or a video recording device installed at the site of performing setting work, or a sensitive switch with a time recording device having an alternative function of these automatic monitoring devices, an optical sensor type switch, or other It can also be constituted by an automatic operation monitoring recording device.

In this monitoring system 27, when it is necessary to more strictly monitor and audit the performance information of the work execution, an audit independent of the monitoring organization, for example, an audit composed of a person, a business entity, or a detection device. It is preferable that the monitoring system is divided into a plurality of independent monitoring organizations and an auditing organization, such as a combination of organizations.

The auditing system provided in the monitoring system 27 is a system provided especially when it is necessary for business performance management, and audits the business performance of the practitioner 2 and the monitoring business activity of the monitoring business independently of the monitoring business. A device or person or business entity. In the auditing organization, for example, the work performance management mechanism 3 has the practitioner 2 as an internal or related organization.
It is advisable to install the service management manager 3 in order to maintain the objectivity of management of the business performance when the business performance manager 3 and the business performance manager 3 have a business relationship. In addition, in the special case such as business analysis and management diagnosis, an auditing organization can only be done by a person or business organization such as a specialized accounting audit firm or lawyer. It may be an independent automatic inspection device made of the same automatic equipment.

By using such a monitoring system, erroneous information or information without objectivity is mixed as much as possible with the information reported to the work performance management mechanism 3 via the audit input IO 28 and stored in the monitoring audit DB. You can choose not to.

The work performance management mechanism 3 has a monitoring system 27.
When necessary (batch processing), the monitoring audit information of the work performance, which is input from the monitoring audit DB 21 and stored in the monitoring audit DB 21, is extracted, organized by the monitoring audit processing unit 32, and processed.
It is stored in the monitoring / auditing DB 21 as information for the result report.

In this processing, for example, when the input from the monitoring system 27 is only the monitoring record information or when the monitoring record information matches the audit record information, the monitoring record is stored in the monitoring audit DB 21. Only information is stored as monitoring information, and monitoring audit information is stored in the DB as reference information. As a result, when the work management processing unit 22 puts together work result information based on various work performance record information, the amount of information does not unnecessarily increase in processing judgment. The communication control unit 15 uses the performance report IO12 and the audit input I.
When the practitioner 2 or the monitoring system 27 inputs a performance report of the business performance or a monitoring audit performance to the business performance management mechanism 3 via O28 or the network 10, the information acquisition server 8 fetches these information. Conversely, it is a control device that sends the information input from the record acquisition server 8 or the inspection acceptance processing device 9 to the practitioner 2 or the monitoring system 27 to the input person for confirmation.

Next, the work performance management mechanism 3 and the practitioner 2 of FIG. 3 in the work performance management system of the embodiment of the present invention.
The figure which shows the flowchart of the work performance result report process about the information flow and the process of exchanging information between the and The description will be made with reference to 14.

The practitioner 2 receives a work execution request from the client 1 and after agreeing to the work execution by the work execution management mechanism 3, the practitioner 2 receives a condition determined by a contract relating to these work execution managements, for example, a certain amount. The job performance management mechanism 3 is accessed for each deadline or each time a classified job is carried out, and the business performance results are input to the performance acquisition server 8 of the business performance management mechanism 3 via the performance report IO 12 and the network 10. .

In step 1401, the practitioner 2 reports the performance report I.
This is a step of inputting the result of performing the work to the result acquisition server 8 via O12.

At step 1402, after the contents of the input results are stored in the results reception processing unit 29, they are immediately returned to the practitioner to confirm the contents of the input information and prevent erroneous input. At the same time, this is a step of processing and determining the actual result information. In other words, this is a step of confirming whether or not the record acceptance processing unit 29 of the record acquisition server 8 that has received record information has input the information necessary for determining and processing the result of the performance of the work. Specifically, unless the items provided in the business performance result DB 17, for example, the items of the performance period and the performance content, and the important items in the management conditions are input to the performance acquisition server 8, Eventually, it will not be possible to report the results of work performance management.

In such a case, the record acceptance processing section 29
In addition to confirming the information content, the practitioner 2 is requested to satisfy the actual content of the corresponding item. Items of contents necessary for reporting the result of the work performance management are as shown in FIG. 6, as will be described in detail later.

Step 1403 is for inputting the results.
Work performance result D required when reporting work performance results
This is a step of determining whether or not information that satisfies the contents of the item B17 is input. If the necessary information has not been input, the practitioner 2 is requested to input the performance information again.

In step 1403, when the contents of the items necessary for the result report are satisfied, the process proceeds to the next step 1404. In step 1404, the monitoring information at the same time as the input result is extracted from the monitoring audit DB 21,
Perform a difference analysis by comparing with the work performance record. Although this difference analysis requires a work performance management cost, it is preferable that the difference analysis is performed in real time in comparison with the monitoring and auditing information. The performance information that is different from the monitoring audit information is likely to be erroneously input, and will not be treated as a result when creating the result report, making it difficult for the client 1 to satisfy the requester. This is because there is a high possibility of making corrections.

Step 1405 is a step of judging that there is no remarkably large difference between the contents of the reported performance and the monitoring audit information in inputting the performance of the work performance. A performance report that has a significantly large difference from the monitoring audit information may be erroneously input, and as described above, when reporting a business performance result, it is highly likely that it will not be treated as a business performance result. The practitioner 2 is requested to input correct performance record information at an early stage.

In step 1405, when there is almost no difference between the record information and the monitoring audit information, or when it is determined that the difference is not considered as a substantial difference in light of the management conditions for business execution, the next step Proceed to 1406.

In step 1406, the information input from the practitioner 2 to the performance acquisition server 8 as a performance record of work in this way has necessary contents when the results of the work performance are put together in a batch process later. This is a step of storing the performance information confirmed to be in the business performance result DB 17.

Step 1407 is the business performance management mechanism 3.
First, as a preparation for performing a difference analysis between the performance information and the contents of the setting work by the batch processing by the difference analysis means 5 of
The contents and management conditions of the setting work are extracted from the setting work DB 16, the contents of the performance report in the predetermined management period of the work performance are extracted from the work performance result DB 17, and the work execution related monitoring audit information corresponding to the performance report is extracted. Monitoring DB
It is the step of extracting from 21.

Step 1408 is a step in which the result of job execution is compared with the requested job content based on the information obtained in step 1407, and the difference analysis means 5 performs the difference analysis processing.

The difference analysis means 5 is input based on the information stored in the setting work DB 16, the work performance result DB 17 and the monitoring audit DB 21 at every reporting period to the client 1 or by the implementer. Every time the information input from the performance information and the monitoring and auditing system 27 and stored in the monitoring and auditing DB 21 is prepared, whether or not there is a difference between the contents of the setting work requested by the client to carry out the work and the contents of the work performance, and execution. Person 2 whether or not the work is performed as input as the work result, setting work, performance of the work performance, information of each DB16,17,21 relating to the performance substance audit, comparison processing, analysis of difference, judgment Then, the result is stored in the difference analysis result DB 18.

The result of the judgment that the work is performed more than the contents of the setting work or the work is performed according to the contents of the setting work. It is recognized that the job performance is substantially completed because the difference between the job performance record and the set job is small, or there is a difference, but as a result of comparative evaluation with the management condition (item 508 in FIG. 5). Although the difference between work performance and setting work is small,
As a result of comparison and evaluation with the management conditions, it is not recognized as a sufficient performance record. The difference analyzing means 5 performs an analysis process of a job performance record and a setting job that are not recognized as a job performance record.

In step 1409, the difference analysis result thus obtained is stored in the difference analysis result DB 18 as information to be used later for comprehensive judgment processing as a work performance result report in batch processing. It is a step to do.

In step 1410, the work performance management performance information input from the practitioner 2 to the work performance management mechanism 3 in this manner is used as the difference analysis information obtained from the difference analysis result DB 18 and the work performance management information. Judging by batch processing while considering management conditions, etc.
This is a step of storing the obtained result in the work performance result DB 17 as work performance management result information.

As a result, the preparation for the performance report of the business performance management by the business performance management mechanism 3 is ready, and the processing of the business performance record information is completed.

FIG. 6 shows the contents of the work performance record which is input from the practitioner 2 to the work performance management mechanism 3 in the work performance management system according to the embodiment of the present invention.

In FIG. 6, the item of date 601 is shown in a simplified manner, but it is the date and time when the practitioner 2 inputs the performance report and the date when the practitioner 2 performs the work. The day and time of performing the work in this section are used not only in the result report but also as a basis for later comparison with the monitoring audit report from the monitoring system 27.

[0164] When the practitioner 2 is an organization or a business entity, the section of the practitioner 603 preferably describes the person who actually performed the work. This is a matter that has a direct relationship such that it is required when the client 1 makes an inquiry about the performance of the job execution mechanism 3 or the like at a later time, and the client 1 can see the face. That's why.

The item of the management number 604 is the item of the contract number of the business execution management contracted by the business execution management mechanism 3.

The item of setting work 605 is the setting work DB 16
Although it is the same as the contents of the setting work stored in, the requester 1 who received the result report simplifies it for convenience when comparing it with the actual result and displays it as the contents of the commissioned work. This item makes it easier to understand the results of.

The item of the actual result period 606 is a period during which the work is performed. This period is also related to the payment of consideration to the practitioner 2. In principle, the setting work content 50 in FIG.
6 and the management condition 508.

The item of the actual result 607 is the item of the actual result contents of the work performed by the practitioner 2 based on the request of the work execution performed by the client 1 with the practitioner 2. The contents of the results are contents that the practitioner 2 inputs into the work performance management mechanism 3 and reports, and is different from what the entity actually is. As described in FIG. 14, the work performance management mechanism 3 compares the performance contents with the contents of the set work contents and the monitoring audit information, and outputs the result report showing the substance of the work performance and the result of the difference analysis to the client. Report to 1.

The difference report 608 is the difference analysis result D as the result of the difference analysis described in the flowchart of FIG.
From the information stored in B18, it is an item that describes items that are judged to be particularly necessary when reporting the results. When the results of business performance management are sufficient according to the contents of the result report in the next section,
In that case, the description of no difference in the section of difference report will be the basis of the report that there is no difference.

The item of the result contents 609 is the result of the work performance management mechanism 3 commissioned by the client 1 to manage, evaluate, and summarize the work performance of the practitioner 2.

[0171] When the client 1 feels that the performance of the work is a conspicuous achievement in most cases and is satisfied, he / she can look at the contents of the achievement and reconfirm his / her heart's mind, and accept the inspection. However, if you feel that your work is insufficient or suspicious, along with the result content 609, you should check the items 603 to 608.
After examining the contents of the various items in detail, the inspection will be made and a request will be made.

The item of acceptance payment 610 is for the acceptance of the client 1 after receiving the result report having the contents as shown in FIG. 6 and the contents of the benefit-related matters to the practitioner 2 performed after the acceptance. Is a term. The type and amount of goods to be paid to the practitioner 2, the timing of the payment, the actual performance of the payment, etc. are described.

The request item 611 is a request item presented by the client 1 at the time of the previous inspection. It is described as a reference when the client 1 views the achievement report.

FIG. 7 shows the contents of the business performance result DB 17 (see FIGS. 2 and 3) used in the business performance management system shown in this embodiment.

The performance acquisition server 8 manages the business performance results input by the practitioner 2 via the performance reception processing unit 29 in the business performance results DB 17.

When a new job performance record is input, the record acquisition server 8 stores the record of the input date, the work management consignment number, the items required for managing the job record, and the storage memory area of the information of each item as the job record. It secures in result DB17.

[0177] The item 701 of the work result database is the item on which the result was input. In the items 702 to 708, the information 710 in the information 710 in the items 602 to 608 of the input work record is stored.

The management information 711 stores flag information of execution of various items that occur during the management of each item in FIG. 7 for which this work record has been input. Information that requires some kind of processing is stored in any of the items in FIG.
The value of the management information item of is "Undeveloped or unprocessed",
When the processing is completed, it becomes “processed”.

For example, according to the management condition of the work performance according to the agreement between the requester 1 and the practitioner 2, when the matter that should be input as the actual result within the period is not input,
As far as the actual result is input from the practitioner 2, the contents of the actual item are not satisfied. For this unsatisfied part, re-input or when the work is not actually executed, it is inquired to input after the execution, and flag information indicating whether or not there is an input according to the inquiry is stored in 711. Let After that, if there is a re-entry, it is considered that the achievement items have been satisfied,
The flag becomes "processed". Further, when such re-input is performed, it is often necessary to input corresponding audit information. Even if the inquiry about the input of the audit information is made and whether or not there is an input according to the inquiry, the flag of the item 711 regarding the management information is used to store the information about the presence or absence of the input of the audit information.

[0180] Furthermore, storage of information as to whether or not the information on the results thus obtained was provided to the client 1 as a result report, and thereafter, information on whether or not an acceptance was obtained for the result report. Information regarding the presence or absence of processing associated with the entry and exit of information on each item of this DB, such as the storage of
It is managed in section 1. In this business performance result DB17,
Thereafter, the acceptance number of the management number item 704 is used as a guide to access the inspection acceptance processing device 9, and as described in detail with reference to FIGS. 14 to 16, work for difference analysis processing and result information processing is performed. Provision of performance information and obtained work performance result information are stored and stored.

FIG. 9 is a difference analysis result DB 1 for storing and storing the difference analysis result obtained in step 1408 of FIG.
8 shows the contents. The central control unit 4 uses the difference analysis means 5
However, when the difference analysis is started, a storage memory area for storing the input difference analysis information is secured in the difference analysis result DB 18 corresponding to the acceptance number of the record information.

The difference analysis means 5 and the difference report processing unit 24 of the central control unit 4 analyze the result of the job execution by batch processing as described in the flowchart (steps 1407 to 1409) of FIG. To get The difference analysis result is used as a part of the basic information or the result report of the result report regarding the performance of the work of the client 1.

In FIG. 9, the item of the date 901 is the item of the day on which the difference analysis means 5 and the report processing unit 24 performed the difference analysis on the performance report of the practitioner 2.

[0184] The item of management number 902 is the item of the contract number of the business performance management contracted by the client 1 from the requester 1 for the business performance management.

The item of setting work contents 903 is the setting work DB
The content is the same as the setting work content 506 stored in 16, and is used as a standard when performing difference analysis by comparing with the performance report from the practitioner 2.

The management condition 904 is the same as the content 508 of the management condition stored in the setting work DB 16. The management condition is used as an evaluation condition or standard when performing difference analysis by comparing the set work content with the performance report from the practitioner 2. For example, as described in step 1408, the essential difference analysis cannot be performed only by the difference between the job performance record and the set job, and as a result of the comparative evaluation with the management condition, there is a substantial difference. However, even if the difference is small, as a result of comparative evaluation based on the management conditions, some are found to be insufficient as the business performance record.

The actual result period 905 is the actual result period of the work performance reported by the practitioner 2. Implementer 2
According to the period of the performance report from, the comparison with the monitoring and auditing information for each performance is facilitated, the substance of business execution is easily grasped, and the difference analysis is also simplified.

[0188] When creating a result report in correspondence with the period determined by the contract with the client 1, within this actual period,
If the information for the period corresponding to the period determined by the contract is extracted and summarized, the difference report according to the period of the result report can be obtained.

The performance record 906 is the record of the work input by the practitioner 2 during the performance period.
Substantially, the items of the above performance period 905 and the performance record 9
The content of the item of 06 is the same as the content of the items of 706 and 707 of FIG. 7 in which the content of the performance report from the practitioner 2 is stored.

The monitoring audit information 907 is the above-mentioned actual period 90.
This is an item for storing the information of the monitoring audit obtained in accordance with the period of the item of 5 and the item of the performance record 906.

As shown in the flow chart of FIG. 14, the difference information 908 compares and evaluates the work performance record reported by the practitioner 2 with the monitoring and auditing information, while adding the management condition of item 904 to set the work. It is the information obtained as a result of comparing the content with the business performance record and performing the difference analysis processing.

How to apply the benefit item 909 to the condition of benefit when the contract is made with the client 1 when there is a difference between the contents of the setting service entrusted by the client and the performance of the job execution? It is an item that stores information on whether various benefits are provided. This item 909 is the result report processing unit 23.
Is an item for simplifying the payment of the consideration after acceptance when preparing the result report for the client 1.

For example, when the client 1 who receives the result report receives an inspection, how to handle the setting work, the management condition, the performance result and the difference report and how the price is determined are determined by each work. It depends on the content of the request and the way of thinking of the client 1. The information on the substance of such benefit is also stored and stored in this item.

The management information 910 stores flag information for execution of various matters that occur with respect to each item in FIG. 9 while the difference analysis process is performed. Therefore, when information that requires some processing is stored in any item of FIG. 9 and the correspondence is unprocessed, 910
The value of the item of the management information of is "unprepared or unprocessed" and becomes "processed" when the processing is completed.

For example, during the difference analysis process, if there is any doubt about the contents of the setting work of the item 903 or the interpretation of the management conditions of the item 904, refer to the client 1 or consult with the client 1. Will be decided. At this time, until the answer is obtained,
The difference analysis process is interrupted, and flag information indicating whether or not the information necessary for the difference analysis is input is stored in 910. After that, if the requester 1 obtains the content that resolves the doubt, the flag becomes "processed" and the difference analysis process is continued.

Next, the input of the monitoring audit information by the monitoring system 27 shown in FIG. 3 will be described with reference to the flowchart of FIG.

In order to complete the work entrusted by the client 1 with the contents entrusted by the client 1 in the business performance management mechanism 3, it is only necessary to manage the practitioner 2 and the payment of compensation. Not enough. The practitioner 2 determines how much work is performed according to the request from the client 1.
It is not possible to know the degree of completion only from the performance report from. Therefore, a system is required to monitor the actual condition of the work performed by the practitioner 2 and to monitor the actual performance of the work performed by the practitioner 2. Monitoring system 27 of FIG.
Is a system for inputting such monitoring and auditing information to the business performance management mechanism.

The monitoring information from the monitoring system 27 is preferably always receivable through the network 10,
It is stored in the monitoring and inspection DB 21 by the result acquisition server 8 and the inspection management unit 31.

Even if the system is not ready for constant reception, the practitioner 2 operates the monitoring system so that the monitoring audit information of the setting job is input during the setting job.

In FIG. 15, the monitoring information is sent to and received from the monitoring organization or auditing organization of the monitoring system 27 and the work performance management mechanism 3, and the information is processed and the collected information is determined to monitor the monitoring information. A flow chart of the flow of information and processing until storage is shown.

When the performance report of the business execution is input from the practitioner 2 and the information from the monitoring system 27 is not received, the business performance management mechanism 3 accesses the monitoring system 27 again to monitor the monitoring performance information. It is input to the audit processing section.

This is to make it possible to reliably obtain the monitoring information for the performance information from the practitioner 2 at the same time as much as possible, and to perform the difference analysis of the performance information based on the reliable information. If there is no monitoring audit information input, it is possible to detect system defects early by, for example, predicting the occurrence of a failure in the monitoring system 27, and reduce the occurrence of monitoring information input errors as much as possible, and report business results. Improve the reliability of.

The monitoring system 27 and the work performance management mechanism 3 are not always connected via the network 10. Normally, information is not exchanged between the monitoring system 27 and the work performance management mechanism 3, and information is input from the monitoring system 27 to the work performance management mechanism 3 only when information needs to be transferred. Sometimes.

For this reason, the work performance management mechanism 3 determines the conditions under which the management of the work performance is entrusted (contents of set work and management conditions), for example, at regular intervals or from the practitioner 2 as a result of the work performance. Each time the information is input to the performance acquisition server 8, the monitoring system 27 is accessed to the monitoring organization so that the monitoring information of the work performance can be collected (FIG. 15).
Step 1501). At this time, if the monitoring system 27 is equipped with an auditing organization, the auditing information can also be collected (step 1505 in FIG. 15). Further, the result acquisition server 8 of the work performance management mechanism 3 collects the monitoring audit information for a new work for the first time, and the consignment number, the items necessary for managing the work related to the consignment number, and each item. A storage memory area for information is secured in the monitoring audit DB 21.

In step 1502 and step 1506, the monitoring record information and the audit record information are input to the record acquisition server 8. At this time, when the monitoring organization of the monitoring system 27 is continuously sending information like an automatic monitoring device, the information from the monitoring system 27 received by the performance acquisition server 8 is the reception of the performance information. Step 1502
Becomes If the monitoring system 27 has an auditing organization, the audit record information is input to the record acquisition server 8 in step 1506 as in step 1502.

In step 1503, the record acquisition server 8 which receives the input of the monitoring audit information uses the audit management unit 31 to store and store the monitoring audit information in the monitoring audit DB 21.

Regarding the result report, the client 1
The required outcome items to be reported are pre-determined when the work is entrusted by the company. The monitoring audit DB 21 is at least
If information for monitoring or auditing the contents of the performance report from the practitioner 2 is not stored in the performance acquisition server 8 for those items, the performance report for the work performance management cannot be performed.

The contents required for the monitoring and auditing vary depending on the contents of the setting of the individual performance management work entrusted, and are not uniform, but the commonly necessary items are, for example, as shown in FIG. There is something like the one shown.

[0209] In step 1507, the contents of the information input as the monitoring audit record and stored in the monitoring audit DB 21 are judged to determine whether or not the information necessary for creating the work performance result report has been input. This is a step of processing and judging whether or not the information necessary for analyzing the difference from the performance information is satisfied as a related item of the monitoring and auditing DB 21 based on the setting condition when the business management contract is accepted.

If the necessary information has not been input, the process returns to step 1501 or step 1505 to re-access the information recorded as continuous information in the monitoring system 27 or monitoring audit DB 21. , Collect necessary information or refer to an auditing authority to collect information.

[0211] In step 1507, when the contents of the items required for the business management contract are satisfied, the process proceeds to the next step 1508.

In step 1508, the contents of the monitoring information and the audit information are compared and processed. As described in FIG. 3, the monitoring system 27 is drawn as if it were one system in the figure, but the monitoring system 27 is made up of two independent organizations and devices, that is, a monitoring body and an auditing body. .

Therefore, the monitoring information and the audit information for the performance information of the work execution from the practitioner 2 do not always match. In such a case, the achievement acquisition server 8 does not judge which information has high credibility and which information is used for the result report. This determination is made by the monitoring / inspection processing unit 32.

[0214] Step 1509 is a step of judging whether or not there is a significant difference from the performance information in the comparison processing judgment of the performance information and the difference from the monitoring organization or the information from the auditing organization.

[0215] In step 1509, when there is no difference between the record information and the information of the monitoring organization or the inspection organization, or
If there is a slight difference, the process proceeds to step 1511.

Reference numeral 1511 is a step of storing the monitoring information and the audit information in the monitoring audit DB 21. In the embodiment of FIG. 15, when there is no significant difference in step 1509, only the monitoring information finally becomes the monitoring audit DB.
21 to be stored. However, as a matter of fact, all the information is stored in the monitoring and auditing DB 21, and if necessary at the time of information processing by the monitoring and auditing processing unit later, it is accessed at any time to perform difference analysis and result report processing. , Used as judgment information.

When the difference between the performance information and the information of the monitoring organization or the auditing organization is small, in order to improve the efficiency of the work, these pieces of information are regarded as a normal monitoring audit performance report, and for example, only the monitoring information is subjected to the difference analysis. It may also be used for differential analysis reporting. In addition, when there is no significant difference between the performance information and the monitoring organization or auditing organization, information processing with monitoring information at the core prevents complicated information in the report documents and increases in the amount of information, resulting in simple results. It is also effective in reporting.

As a result, the data for the difference analysis and the creation of the result report by the work performance management mechanism 3 are ready, and the process of inputting the monitoring audit information by the monitoring system 27 is completed.

FIG. 10 shows the contents of the monitoring and auditing DB 21 (see FIGS. 2 and 3) used in the work performance management system of this embodiment.

The audit management unit 31 stores in the monitoring audit DB 21 the information on the monitoring audit results input from the monitoring system 27 via the result acquisition server 8 to the work performance management mechanism 3, and manages the information.

[0221] The item 1001 shown in Fig. 10 is the item of the date and time when the information of the monitoring or auditing result was input.

Requester 1002, Performer 1003, Management number 1004, Setting work content 1005, Management condition 1006
In the section of, the requester 402 and the practitioner 40 explained in FIG.
3, management number 405, setting work content 406, management condition 4
Contents similar to those described in the section 08 are recorded.

The item of the actual period 1007 is the item of the period in which the monitoring audit information is input. Since the contents of the monitoring audit DB 21 are the monitoring audit information related to the work performance record from the practitioner 2, if this item is matched with the performance period (706 item in FIG. 7) in which the work performance is performed. It is preferable because the contents of the performance report from the practitioner 2 can be easily evaluated. In principle, the setting work content 506 and the management condition 508 of FIG.
It is stored based on the period determined in.

The item of performance record 1008 is a item for storing the contents input as the record of performance of the work by the practitioner 2 for the convenience of monitoring and auditing the work performance of the practitioner on time.

The item of the monitoring audit information 1009 is a item in which the monitoring audit information of the monitoring system 27 or the monitoring audit information obtained by the auditing organization is stored. However, as described above, obtaining audit information requires extra management expense, and audit information is not always input because it is only required in special cases. For this reason, the input of the audit information is not a satisfying item of the monitoring audit DB 21 unless the audit information is particularly required. When audit information is required, an auditing organization is provided, and the monitoring audit information 100 is provided when the auditing organization has the management condition.
If the audit information is not input in the item of item 9, the flag of the item of management information 1011 described later is “unprocessed”, and the audit information is input.

The difference information 1010 includes information about the difference between the monitoring information and the audit information described in steps 1508 and 1509 of FIG. 15 or the significant difference between the performance information from the practitioner 2 and the monitoring information or the audit information. This is a stored item. This difference information is
Not only is it useful for constructing and evaluating monitoring organizations and auditing organizations, but it is also important information for evaluating the setting work and the performance record from the practitioner 2 in the difference analysis described later, and this information is evaluated quickly. This is an effective item.

The management information 1011 stores, for each item in FIG. 10 in which this work record has been input, flag information for execution of various items that occur during the management of monitoring audit information. Information that requires some processing is stored in any of the items in FIG. 10, and when the correspondence is unprocessed, the item of management information 1011 is “unmaintained or unprocessed”.
When the processing is completed, it becomes “processed”.

For example, in step 1507 of FIG. 15, when the contents of the items to be input to the monitoring and auditing DB 21 are not satisfied, the process returns to step 1501.
When a query is made to input the result as monitoring audit information after another monitoring audit, the flag information is set to 10
11 is stored. After that, when information is re-input so that the items of the monitoring audit DB 21 are satisfied and it is determined that the monitoring audit information has necessary contents, it is stored in the DB as new monitoring audit information, and the management information 1011 The flag is processed. The item of management information 1011 is in a state where the following new items can be managed.

Thereafter, the monitoring / inspection DB 21 is accessed by the inspection acceptance processing device 9 with the accession number in the item of the management number as a guide, and as described in detail with reference to FIGS. It is used to provide monitoring audit information at the time of result information processing.

[0230] Such a monitoring and auditing system is provided by the client 1
It has a great effect on improving the efficiency of the work execution management entrusted by the company and providing highly accurate results.

Next, FIG. 3 in the work performance management system
Of performance information between the client 3 and the client 1 and the practitioner 2 and processing of the result information, and collection of the result information, and acceptance of the result report by the client 1 and the client 3
The flow and processing of information from to the execution of benefits to the practitioner 2 will be described with reference to the flow chart of acceptance of results and payment to the practitioner (FIG. 16).

[0232] First, the business performance management mechanism 3 performs the business performance during the period defined by the contract contract for the business performance management, for example, every fixed period of time or every time when the divided business is performed. The results of the report form (Network 1
When 0 can be used, it is not the paper information but the communication data information, but in the explanation of FIG. 16, the result report submitted from the work performance management mechanism 3 to the client 1 is called the result report.)
In order to submit the result to the client 1, the work result result DB 17 of the common DB 6 is accessed to obtain the contents of the setting work and the result information and create the result report. (Step 1 of FIG. 16
601). Step 1602 is a step of delivering a result report of work execution to the client 1 and requesting the client 1 to inspect.

At step 1603, the acceptance stamp of the result from the client 1 (not necessarily the signature if it is a signature or any other form of inspection that is a publicly recognized evidence, but here, it will be explained by unifying with the stamp). Receive. Further, at the same time, if there is a request from the client 1 about the result of the work execution, the condition of the work execution, or the like, this is a step of receiving the request.

[0234] Step 1604 is a step for judging whether or not there is a request from the requester 1. If there are no desired items, the process proceeds to step 1605, and the inspection request DB 19 stores the inspection documents with the inspection stamp. As a result, regarding the performance of the work whose result is reported in the report and the management work for that period, the related work such as the payment of the related consideration as the work is completed as requested by the client 1 is performed. .

Step 1606 This is a step of providing the practitioner 2 with compensation for performing the work. Although not specifically described here, at the same time, the business performance management mechanism 3 also receives a management cost for business performance management determined at the time of the business contract from a bank or the like in accordance with the contract.

When it is determined that there is a request from the client 1 in the step 1604 of determining the request,
Proceed to step 1607. That is, when the client 1 carries out the inspection, not only does the client 1 report in the form of a performance result report or a difference report to receive the results, but Each time, a request regarding business performance is transmitted to the business performance management mechanism 3, and measures are taken to ensure that the commissioned setting business is carried out.

[0237] When a new request is presented by the client, the contract content at the time of consignment regarding the request is reviewed,
The consent of the practitioner 2 and the review of benefits according to the request will also occur. However, in order to manage the completion of the contracted work execution, the request of the client 1 is taken in as much as possible, and the relationship between the contents of the work performed and the benefits such as compensation is adjusted with the practitioner 2, and a new setting is made. Determined as business.

In this way, the issues and requests that have been examined for each inspection of the results or each time agreed by the parties in advance and agreed between the parties are the contents of the task setting business for the consignment number. And the management conditions for setting work execution, which become the contents of new setting work specific to the contracted work and the management conditions for setting work execution, and the unique management sheet and check sheet for managing the work execution performed by the implementer. Will be completed as.

Although such a management sheet does not have a large amount of information, it is the closest to the contents of the execution of the individual work desired by the client, and the work execution management is performed based on the contents of such setting work and management conditions. By doing so, it is possible to create the contents and management conditions of setting work in a form suitable for work execution management for each work by electronic information, and by performing work execution management based on such individualized information , Business performance management based on network and electronic information becomes possible.

Further, in the business performance management system thus constructed, the difference in information is reduced, waste is eliminated, and the business is accomplished more easily, efficiently and economically through the network. Can be made.

The work performance management mechanism 3 is operated by the client 1.
After the inspection is completed, the practitioner 2 is provided with a payment for performing the setting work, for example, payment of consideration, distribution of property, or payment of an appropriate commodity instead. At this time, after the above-mentioned request from the requester 1 is presented to the practitioner 2 and reconfirmed between the requester 1, the practitioner 2 and the work performance management mechanism 3, the next performance report is new. The work will be performed according to the setting work including the requirements.

The inspection and the requirements attached to it are common D
The content of the benefit and the benefit result are stored in the inspection request DB 19 of B, and in the goods management DB 20. In addition, the above-mentioned performance result report, difference report, issuance of inspection request form and deadline management therefor, and further, acceptance of the inspection result and request items of the client 1 and presentation to the practitioner 2 and management of benefits for performance of work. Etc. are stored in the related DB while matching with other DBs.

At step 1607, it is determined whether the content of the request is within the scope of business management prescribed in the contract when the business performance management is entrusted, and the contract modified after that, or the request beyond the scope of this contract. This is a step of performing a judgment process.

In the work performance management system of the present invention, such a step 1607 is provided in order for the work performance management mechanism 3 to manage the work performance so as to reasonably realize the request of the client 1 as much as possible. ing.

If the request from the client 1 exceeds the contents of the contract so far, for example, the range of the business agreed as the setting business, or the matters not covered by the contract are included, step 1608. And proceed to the next processing.

At step 1608, when there is a request item that exceeds the scope of the contract contents up to now and includes items not covered by the contract, the contents of the new setting work and the work are newly set for realizing the request. Performance management conditions, management costs, payment conditions for performance results to the practitioner 2 (various items in the setting work DB 16) are reviewed and discussed, and the client 1, the practitioner 2, and the work performance management mechanism 3 are reviewed. After obtaining an agreement with the company, the contents of the consideration and work performance management will be reset by the amendment contract.

At step 1609, the contents, management conditions, benefits, etc. of the setting work newly determined in this way are stored in the corresponding items (see FIG. 5) of the setting work DB 16,
store. The consideration for the results so far received from the client 1 is paid to the practitioner 2 in step 1606. However, in FIG. 16, a step 1611 for confirming to the practitioner 2 new request items and management conditions recognized along with the request items from the client 1 is provided just in case, and the practitioner 2 sets new settings. After confirming the content of the work, the content of payment of compensation is shown.

The step 1610 is the step 1608.
Then, when it is determined that the request from the client 1 is limited to the items within the scope of the contract so far, new request items are stored in the corresponding items of the inspection request DB 19,
This is the step of storing.

Step 1611 is a step of presenting new demands issued by the practitioner 2 to the practitioner 2 and requesting adoption at the time of execution as the contents of future work.

After these processings are completed, the practitioner 2 is paid a compensation for the work performance, and at the same time, the work performance management mechanism 3 also receives the management cost (step 1606). In step 1612, the result report is inspected by the client 1, and the practitioner 2 is informed of the contents of the payment of the consideration in accordance with the contract, such as the timing of the payment, the type and amount of the paid goods, etc. This is a step of storing and storing in the management DB 20.

[0251] The reporting of the achievement of the management of the work performance, the acceptance by the client, and the payment to the practitioner are completed through such steps.

FIG. 11 is a diagram showing the contents of a work performance result report submitted to the client 1.

In FIG. 11, the item of date 1101 is the date when the result report was created. The central control unit 4 operates the result report processing unit 23 in batch processing so that the result report can be submitted to the practitioner 2 when determined by the contract.
Information related to the result report is called from the work performance result DB 17, the difference analysis result DB 18, the monitoring audit DB 21, and the like, and is compiled in advance as a result report. If, after the report is created, new information is input to these DBs, and the result report is also modified by this information, the date section also changes to the modified report creation date.

[0254] The item of management number 1102 is a consignment number when the business performance management mechanism 3 receives the business performance management from the client 1.

The item of setting work contents 1103 is the setting work contents 50 stored in the setting work DB 16 shown in FIG.
The contents are the same as in item 6. This item is a section in which the client 1 simplifies and describes the contents of the setting work in order to facilitate the comparison with the result of the work execution and to facilitate the inspection.

[0256] In the section of the practitioner 1104, the person or business entity that has performed the specific work according to the request from the client is described. As much as possible, the description of practitioner 2 in this section is for client 1
Is preferable so that the face of the practitioner 2 can be recognized so that the client 1 who receives the result report can easily understand the contents of the work execution.

The item of the performance period 1105 is the performance period of the work which is the result according to the result report. Since the content of the result report is a period related to the acceptance of the client 1 and the payment of the consideration to the practitioner 2, the setting work contents 506 and the management conditions 50 shown in the contents of the setting work DB shown in FIG.
It is described based on the period determined in section 8.

The item of the performance result 1106 is an item for describing the contents of the result of the work performed by the practitioner 2 based on the request for the work performance performed by the client 1 to the practitioner 2. As described above, the contents of this execution result are the business performance result DB 17,
The information is extracted from the difference analysis result DB 18, the monitoring audit DB 21, and the like, and the contents are summarized by batch processing in consideration of the setting work contents and management conditions.

As described in the management condition of the difference analysis result DB of FIG. 9, the item of the work performance management condition 1107 stores the criteria for evaluating the performance of the work performance.
The result of work performance management is judged not only by comparing the difference between the work performance record and the set work but also by considering the importance of the difference in the work performance. Will be the basis for the judgment.

The item of the difference report 1108 is the result report from the information stored in the difference analysis result DB 18 as the result of the difference analysis process described in the flowchart of the work performance record reporting process shown in FIG. It is an item that describes matters that are considered necessary for reference when reading.

In the item of acceptance date 1109, the date of acceptance of the contents of the result report submitted by the work performance management mechanism 3 for the requester 1 is recorded as if the client 1 performed the work well. It is an item to be made. In the item of the acceptance date, the date when the client 1 accepts the acceptance is recorded. The date of acceptance is, for the practitioner 2 and the work performance management mechanism 3, a proof that the work in the performance period of the result report has been completed. As a result of this inspection, the practitioner 2 receives the payment of the goods determined in advance as the consideration for the work execution, and the work execution management mechanism 3 is described as the reference date on which the consideration for the management during this period can be received. It

In the item of request 1110, the request presented by the client 1 at the time of the previous inspection is described. It is an item to be referred to when the client 1 views the result report. As described in the flowchart of the inspection of the results and the payment to the practitioner 2 of FIG. 16, whether the request is within the business scope at the time of commissioning the business performance or outside the business scope, the content of the setting business is as shown in FIG. It is stored in the setting work DB 16 in various forms. However, since the newest request is the greatest concern of the client who outsources the business performance management, a special section is set in the result report.

FIG. 12 shows the acceptance request DB 19 (see FIGS. 2 and 3) used in the work performance management system shown in this embodiment.
Refer to).

Central control unit 4 and result report processing unit 23
On the basis of the work performance record input by the practitioner 2, referring to the information of the difference analysis result DB 18 and the monitoring audit DB 21, collects the work results, stores the result contents in the work result result DB 17, and manages them. (See the flowchart in FIG. 14).

As described above, the contents are presented to the client 1 as a result report, and the client 1 receives the inspection. If it is accepted, the management of the performance of the contracted work will be completed for the period of reporting the result.

In this case, when the requester 1 issues a task or request in association with the inspection, the DB for managing the requested items is the content of the inspection request DB in FIG.

The item 1201 in the inspection request DB is the date when the result report is presented to the client 1. 1202 to 121
The item 0 indicates 1102 of FIG. 11 showing the contents of the result report.
The information in the items 1 to 1110 is stored. Management information 12
The item 11 is an item for storing flag information for execution of various items that occur during the management of any of the items in FIG. 12 showing the contents of the inspection request DB. Figure 1
When information that requires some processing is stored in any of items 2 and the correspondence is unprocessed, the value of the item 1211 of the management information becomes “unmaintained or unprocessed”, and when the processing is completed. , "Processed". As described above, according to the business performance management system of the embodiment of the present invention, when the business performance management is performed using the information communication system, the electronic system does not hinder the performance of the business, but rather, Information related to business execution can be electronically processed to enhance the completion of business execution.

[0268] In the exchange of setting work for which execution control has been requested by the client and information when performing the setting work, the information processing means called difference analysis is combined with the information processing of the work and the result of execution to make a shortage due to electronic information. By supplementing the parts systematically, it is possible to overcome the drawback in business performance management in which all of the business cannot be expressed in the form of electronic information, and it is possible to increase the degree of completion of the business.

As a result, a system for electronically performing a task as desired based on the task performance relation information via a network or the like is constructed. Ambiguity of business content and business execution information that arises because it is difficult to digitalize information,
To reduce the number of deficiencies and omissions and promote the commercialization of business performance management systems that use electronic information and information communication systems.

[0270]

[Embodiment] An embodiment in which the business performance management system of the present invention is applied to management of a grave visitor or a graveyard will be described.

In the case of this embodiment, the client in the business performance management system of the present invention is, for example, the person buried, or the bereaved family who follows the will of the person himself (hereinafter referred to as the bereaved family). Monks, gardeners, florists (hereinafter referred to as graveyard companies), and the Business Execution Management Organization are the parties equivalent to the cemetery management union, and for the work to be carried out upon request from the client, grave cleaning management, grave attendance, etc. It is explained that the tasks such as the gravekeeper and the annual memorial service (hereinafter referred to as the gravekeeper) correspond to the work performed.

The person's bereaved family hopes that even after the person's death, the work such as grave guarding of his or her graveyard will be performed in the form he or she desires, and this will be left as a will or left to children and relatives. Reportedly, they pay a certain amount of money and pay for inheritance.

It is a serious concern for the bereaved family to have their children and relatives faithfully carry out the hopes of the bereaved family as described above, and it is necessary to surely carry out the execution management. Wants

Even when the surviving family member is alive and stays in a hospital and cannot directly perform work such as grave protection, how to ensure grave protection work after death. There is no end to worry about whether it will be implemented.

In such a case, the family survivor may directly request an appropriate contractor to carry out such work as a grave keeper, but the family survivor may be hospitalized in a hospital or live abroad. When it is not possible to request directly, use the children and relatives of the bereaved family to have a graveyard in-house contractor perform the work such as grave guarding. For example, ask the gardener when you should perform tasks such as cleaning the grave and caring for the planting,
A flower shop is asked to provide the amount and time of Buddha flowers to be offered to the grave and the maintenance of flower arrangements, and a monk is requested to read the sutras and the construction of a bastard or a memorial service. In some cases, the children are asked to visit the grave.

In many cases, the survivor of the person himself has no way of confirming that the requested grave guardian's work is surely performed by the graveyard contractor. For the bereaved family,
Entrust a third-party manager, such as a cemetery management association (business performance management organization), to ensure that the work (setting work) such as tomb protection is carried out in the desired manner even after the person's death. Also wants.

In this case, it is necessary that the cemetery management association has a function as a member of the business performance management system of the present invention as a business performance management mechanism. The site owner of the network of the business performance management system of the present invention is preferable. If the cemetery management association is not a site owner that has the function of exchanging information via the network and processing and managing electronic information, a corporation or business entity such as a site owner becomes the business performance management mechanism. However, for the sake of convenience, the cemetery management union will continue to explain that it has the same electronic information transfer, processing, and management functions as the site owner.

As the wishes of the bereaved family, the bereaved family, their children and relatives who entrust the entrustment of business execution to the cemetery management union are as follows.
Access to the business management reception server of the cemetery management association and request the graveyard in-house company to perform the above-mentioned work such as grave keeper, and the graveyard in-house company requested the grave keeper work (contents of setting work) Input that you want to entrust the management operations to the cemetery management union so that it will be performed as described in.

[0279] The cemetery management union examines the contents entered and inquired as a consignment from the surviving family member or their children, confirms whether the information necessary for managing the performance of duties such as the grave guard has been entered, and confirms whether the grave guard etc. When entrusted with performance management, it is judged whether the contents of each item (DB item of the setting work described above) required when fulfilled are fulfilled, and if the contents of each item are fulfilled, the commissioned work performance management Entrust.

[0280] Next, the cemetery management association is a gardener who is a graveyard contractor.
In addition to informing the graveyard contractors such as florists and monks that the bereaved family has been entrusted with the performance management of tasks such as grave protection,
Communicate the contents of the work (contents of the above-mentioned setting work) such as grave guards that the bereaved family hopes, and there is a discrepancy in the work contents such as grave guards between the graveyard company, the survivor and the cemetery management association. Make sure there isn't one.

At this time, if any of the graveyard contractors opposes the work performance management of the work such as the grave guard by the cemetery management association, the work management work cannot be entrusted.

[0282] Also, there is a difference between the work of the grave guardian who was directly requested by the bereaved family and their children, and the contents of the work which the cemetery management association contacted the graveyard dealer for confirmation. If there is, adjust the content of the work, for example, when doing work such as cleaning the grave or caring for planting, the shape of the care, the timing when the Buddha flower should be offered to the grave and the maintenance of flower arrangement. Agree between the bereaved family, the graveyard in-house contractor and the cemetery management union about the amount and brand of food and drink to be offered, the timing of the sutra and the construction of the baton in front of the grave, the timing of the memorial service and the price. After deciding the conditions under which work can be done, work performance management is entrusted.

In this case, the consideration for the work paid to the contractor in the graveyard and the consideration for the management paid to the cemetery management association are payments from the bank deposit of the bereaved family or settlement with cash deposited at the cemetery management association. Become.

[0284] On the other hand, when there are children or relatives who are involved in work such as tomb guards for the bereaved family after receiving the will of the bereaved family, the cemetery management union will lose the property or property entrusted by the bereaved family. Payment of benefits to the children and relatives and execution of wills according to the conditions under which the trustees received the trust.

[0285] After that, the graveyard contractors carry out their duties such as planting and cleaning upon request, offering of Buddha flowers, sutra reading, and memorial service from their respective positions. Information on the results achieved is transmitted to the cemetery management association through the network.

The cemetery management association confirms the input contents, and if the items of the work performance DB described in the embodiment are satisfied, the performance contents are accepted and recorded and stored in this DB.

On the other hand, as a cemetery management association that has been entrusted with business performance management, in order to systematically perform business performance management, a card recognition device, a personal identification device, an automatic detection device, a surveillance camera, etc. are placed in the graveyard. Installed a monitoring system to obtain information on the status of business execution and monitor this information
Record and store.

Further, the cemetery management union occasionally refers to the information from the monitoring system in response to the input of the performance information from the graveyard in-house supplier, and the performance information from the graveyard in-house supplier is erroneously input or false. You can also confirm that you are not entering information.

[0289] For example, if the gardener inputs performance information indicating that he / she has carried out work such as cleaning the grave or caring for the planting, or if the florist inputs that the Buddhist flowers are provided, the condition of cleaning with the surveillance camera Check the condition of planting and the condition of Buddha flowers. In addition, if there is an input from the monk that he has worked as a sutra or other work, or a yearly memorial service, a record of the person's movement detection device, personal recognition device or voice detection device recorded in the main hall of the temple From the data, confirm the data at the time of implementation and the method of regenerating the time reduction.

From the standpoint of managing business performance, the cemetery management association uses its own computer to extract the business performance record information and the monitoring audit information obtained in this way from their respective DBs, and perform batch processing. Then, the contents of the results entered by the graveyard contractor are compared with the contents of the work (setting contents) of the grave guardian etc. entrusted by the bereaved family, and the difference is analyzed.

This difference analysis is judged not by simply comparing the information, but by weighting it with reference to the evaluation criteria (management conditions) of the work such as tomb guards entrusted by the cemetery management association from the bereaved family. There is no mistake in the date of annual memorial day, but for example, even if there is a small difference in one number as information, such forgetfulness and mistakes of important matters are serious inaction as the contents of business execution. Therefore, it is necessary to deal with it as an important difference.

If there is a lack of important matters, it may be preferable that the client in the graveyard is encouraged to carry out the operation rather than contacting the bereaved family.

In this way, when the difference analysis between the business performance record and the monitoring information, the evaluation of the performance information and the comparison judgment are completed,
It is put together as a result of the work such as the grave guard who received the request, and this result information is stored in the work result result DB, and the processing of the work execution result is completed.

After that, the cemetery management union collects the result information in the form of a result report for each period determined when the work is entrusted, reports it to the bereaved family, and requests the inspection. At this time, the cemetery management association also reports the difference analysis result stored in the difference analysis result DB to the client together with the work result report of the grave guardian and the like, and receives the inspection of the surviving family member.

After receiving the result report, if the person's survivor is satisfied that the requested grave guardian's work is being performed as expected, he / she will mark the inspection as it is, and the work management for that period will end. All you have to do is understand that you handle it.

After this inspection, the cemetery management union pays the consideration for the work to the cemetery management union, or receives the management cost of the work such as the grave guard requested by the cemetery management union itself.

On the other hand, if the surviving family feels that the content of the report is inadequate or points to be improved, the cemetery management association can make a request or issue regarding work such as tomb protection as an incidental item at the time of inspection.

When a new problem or request is presented by the survivor of the cemetery, the cemetery management union compares the request with the setting contents of the work such as the grave guard who modified the contractor at the beginning or afterwards. If it is within the scope of the setting work content, add the request etc. to the work content (setting work content) and the management condition of the work until then, modify the content,
It will be the standard for work such as grave guarding from the next time.

[0299] If it is out of the scope of the work agreed upon at the time of entrustment, the contents of the work such as the grave keeper may be reviewed, the new work may be agreed upon in consultation with the graveyard contractor, and further, When setting the request as a new job and setting it as a work content, review the benefits according to the content of the work.

Incorporation of such requests and tasks into the contents of the setting work is extremely important in a system that surely manages the execution of the work entrusted by the bereaved family through the network.

The contents of work such as grave guards are ostensibly the same, but when it comes to concrete work contents and management conditions, differences in religion and style, state of the house, grave situation, economic situation, etc. There are various things depending on personal preference, and there is no job setting or management condition such as tomb guards that covers all of them, or even if it exists, it will be a huge amount of information and conventional management It is highly possible that the method will substantially lose control of the performance of work.

On the other hand, in the case of the job performance management system of the present invention, which has flexibility to correct the contents and management conditions of the setting work, the contents and management conditions of the setting work are varied. By representing the information as electronic information, it is possible to manage in a very detailed manner the contents and management conditions of the unique setting work according to the requester's request, and the management of the work execution unique to the individual work requested. Will be done. In other words, according to the business performance management system of the present invention, the more specific the task or request for the business, the clearer the contents of the setting business, and the more satisfying the performance of the business by both the requester and the implementer. It

It is extremely difficult to express the contents of work (contents of setting work) only by electronic information, not limited to work such as tomb guards. Even if it is devised so that all concrete work contents and management conditions are expressed in text or electronic information, ambiguity, inadequacies and omissions cannot be avoided.

[0304] One of the methods of entrusting work management with electronic information and realizing work management in such an environment is the present invention, and the work is managed individually for each work such as individual grave guards. Incorporate the bereaved family's requests and issues as much as possible,
The contents and management conditions of the setting work, which are specified in detail as the contents specific to the work, are created with electronic information (setting work DB) in a form suitable for work performance management, and the individualized electronic information is created in this way. By performing work execution management based on the above, work execution management based on the network and electronic information is realized.

The present invention makes it possible to sequentially add the request of the client and the task to be performed to the contents of the setting work and the management conditions expressed by such electronic information, so that the electronic information can be obtained. We are solving the negative effects on management.

Next, an example in which the business performance management system is used for condominium management will be described.

In the case of this embodiment, the client in the business performance management system of the present invention is, for example, a person resident in the condominium, a person who owns the condominium, a condominium management association made by these people (hereinafter, , Resident, etc.), which corresponds to a contractor who carries out maintenance and repair work on the condominium, an electrician, an electrician, and a water gas construction operator (hereinafter simply referred to as a contractor). The Business Execution Management Organization is a party equivalent to a condominium management company.

[0308] The work carried out upon request from the client includes replacement of lighting equipment and consumables in the condominium, maintenance of equipment, repair of damaged parts and water leaks in the building, repair of the outer wall of the condominium, painting, repair work, etc. The work (hereinafter referred to as repair, etc.) corresponds to the performance work.

[0309] How the contractor carries out such work such as repair is a serious concern for residents and the like, and in order to ensure that repair work is carried out,
In some cases, the work such as repair work may be directly requested to the contractor selected by the resident. However, it is often the case that the resident or the like has difficulty in selecting a contractor and managing the contractor, and does not know how to confirm that the requested contractor's work is surely performed by the contractor.

For residents, etc., a third party administrator, for example, a condominium management company (business performance management organization) should ensure that repair work (setting work) is carried out with desired content. If you can outsource it to others, there is also a desire to leave it to you.

In such a case, in order for the condominium management company to function as the business performance management mechanism of the present invention, it is preferable that the condominium management company is the site owner of the network of the business performance management system of the present invention. If the condominium management company is not the site owner, a business entity having the function of the site owner may be interposed, but for convenience of explanation, the condominium management company receives and processes electronic information similar to the site owner, The explanation is continued assuming that there is a management function.

Residents who outsource the performance management of condominium repair work to the condominium management company first want to access the business management reception server of the condominium management company and request the contractor to perform the above-mentioned repair work. That is, I want to outsource the work of managing and supervising (execution management of work) to the condominium management company so that the contractor will perform repair work etc. according to the contents requested by residents etc. (contents of setting work) Enter the message.

[0313] The condominium management company accepts inquiries about entrustment of business performance management from residents and the like through the network,
Examine the entered work content such as repairs and management conditions.
Contents of each item (DB item of setting work mentioned above) required when confirming whether information necessary for management of work performance such as condominium repair is input from residents etc. and entrusting performance management of repair work etc. If the contents of each item are satisfied, management of business performance is entrusted in response to an inquiry of entrustment.

Next, the condominium management company selects, from the contractors registered in advance with the management company, a company suitable for the content of the work such as repair entrusted by the resident, etc., and places an order for the work such as repair. do. At the same time, the contract necessary for carrying out work such as repair work, etc. by notifying that the work management has been entrusted and the work contents such as repair work that the residents desire (the above-mentioned setting work contents). do. In this case, if possible,
Confirm that there is no discrepancy in the contents of work such as repair work between the contractor, residents, and the condominium management company.

In the case of this embodiment, if the construction company is a company registered in advance in the condominium management association and aware of the management of business performance, it is also registered on the premise, and repair by the condominium management company etc. We will not oppose the management of the work requests and performance of the work.

If, for example, a resident or the like directly requests a contractor to perform work such as repair, and then the condominium management company entrusts the management of work execution to the contractor, the contractor will receive an order for repair work. If there is a difference between the contents and the contents of the work that the condominium management company contacted the contractor for confirmation, the contents of the work such as repairs are adjusted along with the management conditions and consideration, and the residents and the contractor After deciding the terms that can be agreed with the condominium management company, business execution management will be entrusted.

[0317] After this, the contractor,
For example, maintenance of a condominium, repair of a damaged portion or water leak, repair of the outer wall of the condominium, painting, repair work, and the like are performed. The performance information of the work performed is transmitted to the condominium management company through the network.

The condominium management company confirms the contents of the input performance information, and if the items of the business performance DB described in the embodiment are satisfied, the content of the performance is accepted and this DB is accepted.
Record and store in.

On the other hand, as a condominium management company entrusted with work performance management, in order to systematically perform work performance management, a card recognition device for the attendance of the contractor and personal identification of workers and supervisors in the condominium. A monitoring system such as a device, a work monitoring camera, etc. is installed to obtain information on the status of work execution, record this information in a monitoring audit DB, and store it. In addition, the condominium management company occasionally refers to the information from the monitoring system, for example, the progress status of the construction obtained by the surveillance camera via the network, in response to the record information input from the construction firm, and the construction firm It is also possible to confirm that the performance information from is not an incorrect input or false input. .

From the standpoint of managing business execution, the condominium management company uses its own computer to extract the business execution performance information and the monitoring audit information thus obtained from the respective DBs, and perform batch processing. Then, the contents of the results entered by the contractor are compared with the contents of the setting work (the contents of work such as repairs entrusted by residents etc.) and the difference is analyzed.

This difference analysis is judged not by simply comparing information, but by weighting with reference to the evaluation criteria (management conditions) of work such as repair contracted by the condominium management company from residents etc. . For example, performance information on repair of exterior walls and structural parts of condominiums is highly important because it may cause serious problems in the future even if there is a small difference from the contents of setting work. It is necessary to deal with the difference.

If there are any missing important items, it is preferable to encourage the contractor to carry out the work according to the contents of the setting work rather than to contact the resident or the like, because the client can be satisfied.

In this way, when the difference analysis between the business performance record and the monitoring information, the evaluation of the performance information and the comparison judgment are completed,
The results of the requested work such as repair work are summarized, and this result information is stored in the business performance result DB, and the processing of the business performance results is completed.

After that, the condominium management company compiles the result information in the form of a result report for each deadline or period determined when the work is entrusted, reports it to the resident, etc., and requests inspection. To do. At this time, the condominium management company also reports the result of the difference analysis stored in the difference analysis result DB to the client together with the result report of work such as repair,
Receive inspection by residents.

After receiving the result report, when the resident or the like is satisfied that the requested repair work is being carried out as expected, the resident or the like simply puts a mark on the inspection and manages the performance of work during that period. All you have to do is to treat it as finished.

After the inspection of the condominium management company is completed,
They pay the price of the work to the condominium management company, or receive the work management cost of the repair, etc. requested by the condominium management company from the bank where the resident etc. deposits the money.

On the other hand, if the resident or the like feels that the contents of the report are inadequate or points to be improved, the condominium management company can make a request or an issue regarding work such as repair as an incidental item at the time of inspection.

As a condominium management company, when a new subject or request is presented by a resident, etc., the setting contents of the work such as repair, which is modified at the beginning or after the commissioning of the work performance management, regarding the request etc. If it is within the scope of the setting work content, add the request etc. to the contents of the work (setting work contents) and the management conditions of the work until then, or modify the setting work contents to make a new The set work content and management conditions are used as the basis for performance management of work such as repairs from the next time.

If the subject or request from the resident is outside the scope of the set work contents agreed upon at the time of entrustment, the contents of the work such as repairs will be reviewed or a new work will be made after consultation with the contractor. When obtaining the consent of the above, or when deciding the work content to be set as a new job, review the consideration according to the content of the work.

By successively incorporating such requirements and issues into the contents of the setting work, the contents and management conditions of the setting work peculiar to each condominium are made up, and the construction management of the work is based on this This is especially important for business performance management using a system or electronic information that reliably manages the performance of work outsourced by a person or the like via a network.

Electronic information is not originally a language suitable for appropriately expressing the contents of work (contents of setting work). In other words, it is extremely difficult to collectively express and manage work such as repair work with a common management sheet so that it can be commonly applied to any condominium. Depending on the size and structure of the building, the direction of the building, the location of the sun, and the ground, etc., the location and frequency of occurrence of defects and abnormalities may differ, and the content and management conditions of the business that characterize each condominium may be written or electronic. Even if it is devised to represent everything with information, ambiguity, inadequacies and omissions cannot be avoided, and the contents of electronic information are complicated. One method of expressing the management of business execution such as repair of an apartment by electronic information, entrusting the management of the business execution through the network, and managing the business execution is, for example, as in the present invention. By creating the contents and management conditions of the set work for each work such as individual repairs with electronic information in a form suitable for work performance management, and managing the work performance based on such individualized information, network Business management based on electronic information is realized.

If the client is requested or pointed out by adding or modifying the contents or management conditions of the setting work by adding or modifying the contents or management conditions of the setting work, the correction can be made. As far as editing is possible, the ambiguity and deficiency contained in electronic information can be resolved, and setting work and management conditions unique to the work can be made clearer.

[0333] The contents of the setting work and the management conditions completed through such a process are large in the amount of information,
It becomes the unique management standard that is the closest to the management content desired by the client, and if business performance management is performed based on such differentiated setting content and management conditions, it will be electronic information exchanged through the network. However, the difference in the content of the work is reduced, waste can be eliminated, and the requested work can be completed more easily, efficiently, and economically.

[0334] Such work includes not only the above-mentioned grave visitation but also nursing care work, tour travel, software development work, various investigation works, condominium management, grave management, execution of wills, etc. As shown in the figure, the present invention is widely applied to any work, and the execution management of the work by electronic information is put into practical use.

As described above, according to the business performance management system shown in the embodiments and examples of the present invention, the electronic system is an obstacle to the performance of business when managing the performance of business by using the network. Rather, information related to business execution can be electronically processed to enhance the completion of business execution.

In the case of performing work performance management by using the network, the information processing of the work and the performance result is performed in the transfer of the setting work requested by the client for the performance management and the information when the setting work is performed. By combining the information processing means called difference analysis in the inside and systematically compensating for the lack of electronic information, we overcome the shortcomings in business execution management that it is not possible to express all the business in the form of electronic information, The degree of completion of work can be increased more than the conventional management.

Further, in the business performance management of the present invention, the characteristic that the contents of electronic information can be easily changed or modified,
It is a system that is sequentially incorporated into the DB of the Business Execution Management Mechanism as the business content specific to each business and the management condition of the business execution, and is used for the next business execution. Therefore, while using the electronic information medium, The contents of each setting work and the management conditions for the work execution are individually clarified as unique contents, and highly reliable work execution management can be performed according to each work content.

As a result, a system for electronically exchanging work execution related information via the network and executing the work as intended based on this information is constructed.

Further, it is possible to reduce the deficiencies and omissions of the work content and the information on the work execution caused by the difficulty in computerization, and promote the practical use of the work execution management system using the electronic information and the network.

Further, by taking advantage of the characteristics of the network, it is possible to reduce the number of manpower as compared with the conventional management system for performing work and to perform the work which is satisfactory to both the requester of the work and the performer of the work. It is possible to provide a business performance management system that has performed.

According to the present invention, with respect to the set work for which the contents of the work have been set in advance, a third party (work execution management mechanism) can execute the work according to the set contents and conditions.
It is a work performance management system that can be widely applied to cases that are outsourced to.

Furthermore, the client himself / herself manages the execution of work, and the work execution management is outsourced to a person, group, business entity or the like who is a third party to complete the set work. It's relatively easy to do.

Furthermore, the client who requested the performance of the business deposits the property and money such as money owned by himself / herself with the business performance management organization, and manages the performance of the business of the client and the completion of the requested business. It is also feasible to make payments such as monetary consideration and property distribution on behalf of the client.

[0344]

As described above, according to the present invention, in the system and method for managing the business performance by using the electronic information inputted through the network, the setting information and the management condition of the business to be used for the management are set. It is a flexible system that takes in information necessary for managing work execution through a network and manages work execution based on setting information and management conditions that are unique to each work execution management. Therefore, even though the business performance management is based on electronic information, it is possible to prevent the information for management of business performance from increasing unnecessarily and to perform business based on electronic information that could not be easily realized. The management of performance can be put to practical use.

With respect to the setting information of each job constructed using electronic information and the management conditions for the job execution, each time a new task or request arises accompanying the job execution, these tasks and requests are requested. Since it can be sequentially incorporated into the setting information of the business and the management condition of the business execution, the content of the business and the management condition of the business execution are focused on the focused management content most suitable for each requested business, Advanced work performance management is possible.

Further, since the business performance management mechanism in the business performance management system and method according to the present invention is a third-party management mechanism that mainly sends and receives information via a network, the client of the business It is possible to present the tasks and requests accompanying the execution without hesitation, and it is possible to manage the execution of the operation with a higher degree of objectivity without interposing personal feelings, as compared with the conventional case of managing the execution of a person. , From this aspect as well, improve the degree of completion of work.

Furthermore, since the performance management of each requested business is the business performance management based on the business content and management information characterized for each requested business, even limited electronic information is highly sophisticated and reliable. It is possible to manage high work performance.

[Brief description of drawings]

FIG. 1 is an overall configuration diagram of a work performance management system.

FIG. 2 is a configuration diagram showing details of a client-side device in the work performance management system.

FIG. 3 is a configuration diagram showing details of a practitioner side device in the work performance management system.

FIG. 4 is a diagram showing the contents of business management consignment and entrustment.

FIG. 5 is a diagram showing the contents of a setting work DB.

FIG. 6 is a diagram showing the contents of a business performance report.

FIG. 7 is a diagram showing the contents of a business record and a result DB.

FIG. 8 is a diagram showing the contents of a goods DB management DB.

FIG. 9 is a diagram showing the contents of a reanalysis result DB.

FIG. 10 is a diagram showing the contents of a monitoring audit DB.

FIG. 11 is a diagram showing the contents of a result report.

FIG. 12 is a diagram showing the contents of an inspection request DB.

FIG. 13 is a diagram showing a flowchart of business management contract.

FIG. 14 is a diagram showing a flowchart of a work performance record reporting process.

FIG. 15 is a diagram showing a flowchart of inputting monitoring audit information by the monitoring system.

FIG. 16 is a diagram showing a flowchart of acceptance inspection of results and payment of benefits to implementers.

[Explanation of symbols]

1 Client 2 Implementer 3 Business Performance Management Organization 4 Central control unit 5 Difference analysis means 6 common DB 7 Business reception server 8 achievement acquisition server 9 Acceptance acceptance server 10 network 11 Business management setting IO 12 Performance report IO 13 Results report IO 14 consideration payment IO 15 Communication control unit 27 Audit system 28 Audit Input IO

Claims (6)

[Claims] 1. A business performance management system that manages performance of business in a business performance management system for causing a practitioner to carry out a business requested to be performed by a client and managing the performance via a computer network. Equipped with electronic information difference analysis means and a server that manages the exchange of information, the difference analysis means analyzes the performance information of requested work and the contents of the requested work input through the computer network, and the difference analysis is performed on the performance results. A means to report the results of the work execution considering the results to the client, and a means to incorporate the issues and requests received from the client in connection with the result report into the contents of the requested work and the management conditions of the work execution one by one. A business performance management system characterized by having. 2. A business performance management system for managing the performance of business in a business performance management system for causing a practitioner to carry out a business requested to be carried out by a client and managing the performance through a computer network. The system includes an electronic information difference analysis unit, a server that manages the exchange of information, and a business performance monitoring system. The business performance record information input via a computer network and the monitoring information input from the monitoring system are provided. A means for analyzing the contents of the requested work with a difference analysis means and reporting the result of the work execution that adds the difference analysis result to the work execution result to the client and the work execution received from the client in relation to the result report. A means for presenting issues and requests to the practitioner, and the issues and requests related to business execution in the content of requested business and management conditions for business execution A work performance management system comprising means for incorporating and means for paying a compensation to an implementer. 3. In a method of causing an implementer to perform a job requested by a client to perform the job and managing the job execution via a computer network, the job execution management mechanism for managing the job is requested to The step of obtaining the setting information of the task, the step of obtaining the achievement information of the task through the computer network, the step of analyzing the difference between the information setting the contents of the requested task and the achievement information of the task, and the difference analysis result. The step of reporting the results of the business execution to the client, the step of receiving the issues and requests from the client for the information on the results of the business execution, the step of presenting the issues and requests regarding the business execution to the practitioner, and the requested business Business execution management characterized by the steps of sequentially incorporating the above-mentioned issues and requests into the content and management conditions for business execution the method of. 4. In a method of causing a practitioner to perform a job requested to be performed by a client and managing the execution of the job via a computer network, the job execution management mechanism that manages the job is requested to Of obtaining information on which the contents of the above are set and management conditions for business execution via a computer network, obtaining performance record information of the business via the computer network, and obtaining monitoring information on the business execution via the computer network. And a step of analyzing the difference between the performance information and the monitoring information of the work execution and the setting information of the requested work and collecting the result information of the work execution while adding management conditions, and a step of reporting the result of the work execution to the requester. , Presents to the practitioner the issues and requests regarding the performance of work received from the client in relation to the result report And a step of creating new setting information and management conditions relating to the performance of the requested business by sequentially incorporating tasks and requests relating to the performance of the business into the contents of the requested business and the management conditions of the business performance. How to manage work performance. 5. A business performance monitoring system, an electrical detection device for converting the performance of a work performed by a requesting business operator into electronic information, and a transmission device for transmitting the information obtained by the detection device to a business performance management mechanism. Characterized by having,
The business performance management system according to claim 2. 6. A monitoring system having a function of converting monitoring information related to business execution into electronic information of the execution of requested business operation by an operator of the business and automatically transmitting the information to a business operation management mechanism via a computer network. The business performance management method according to claim 4, wherein the information is sent information.