JP2003303290A - Information management system related to best matching in engineering outsourcing and method for the same - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information management system and a method therefor for evaluating the compatibility of customers to engineering staffs by comparing requests of the customers with the capacity of the engineering staffs, and comparing businesses of the customers with the requests of the engineering staffs, rapidly performing retrieval or the like of an optimum engineering staff, and improving customer satisfaction, and business satisfaction and the capacity of the engineering staffs. <P>SOLUTION: This information control system comprises a computer network in which departments E, S and K of business, employment and education and a database server 10 are communicated with each other via a specified line L, and at least an order placement control means 30, an engineering staff control means 40, a business result control means 50 and a business control means 60 in which various kinds of information from the departments E, S and K and the server 10 are input/output, and shared on the real time basis. The information is shared between the means 30, 40, 50 and 60 with each other, and updated, and both customer satisfaction and business satisfaction of the engineering staff J are improved by utilizing the information on compatibility from the means 60. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information management system and method for best matching in engineering outsourcing, and more specifically,
In carrying out engineering outsourcing operations, the customer is required to achieve both efficient improvement of customer satisfaction, which is of the utmost importance, and business satisfaction that can improve the technical capabilities such as the business ability of technical staff who are human resources. The present invention relates to an information management system that can improve the degree of matching of capability / desirability, that is, conformity, to a request-dispatching technical employee and a method of operating the information management system.

Response to the recent difficult economic fluctuations,
In order to strengthen international competitiveness, companies are concentrating their management resources in their areas of expertise and utilizing external resources such as outsourcing of business, that is, strategically introducing outsourcing. . Due to such corporate needs and especially the revised Worker Dispatching Act (hereinafter referred to as the Dispatching Act) which came into effect on December 1, 1999, the corporate strength and immediate stress of utilizing the technical staff who perform dispatching work etc. In recent years, the strengthening has been attracting attention. An employee of a technical professional who is in charge of providing technical services to a customer (customer company) in various forms such as dispatching, contracting, and consigning is generally called a “technical employee”. Therefore, this term is also used in this application.

Particularly in the manufacturing industry, it is becoming more and more necessary to enhance the technological sophistication of developed products and shorten the development period in order to secure superiority in international competitiveness. In connection with the principle of liberalization of applicable jobs, demand for technical outsourcing, namely engineering outsourcing (hereinafter referred to as EO), is expected to increase sharply.

[0004]

With such a rapid increase in EO demand, various communications such as information exchange regarding the technical staff between a company providing the EO (hereinafter referred to as an outsourcer and an OS) and a client company. Is becoming even more important. For example, due to a difference between what is called a customer's request, such as the ability of a technical employee required by the customer company, and the ability of a technical employee who is actually in charge of the work, or an urgent EO request from the customer company. If it is not possible, the client company may be dissatisfied with the OS, that is, it may think that the OS management system is insufficient.

Therefore, it is desired to construct a systematic and highly reproducible method for dealing with such a problem. In particular, the number of technical employees with advanced technology or special technology is small, and when developing an EO business on a nationwide scale, it is not only a quantitative problem such as the number of people, but also geographical, that is, distance. Since problems must be taken into consideration, it is considered that the effects obtained by the construction of the above-mentioned method are tremendous.

[0006] As a method of responding to the above-mentioned problems of the above-mentioned measures, a technical staff member who shows a high matching rate, that is, conformity to the customer's request at the stage of receiving an order is set, whereby the aforementioned It is also possible to minimize the occurrence of problems that may occur during such dispatch contracts. In addition, it is natural to satisfy the above-mentioned customer's requirements at a high level, but it is also necessary to consider maintaining a high level of OJT and motivation of the dispatched technical employees.

However, for the purpose of smooth implementation of the EO business while improving customer satisfaction, in practice, it is prioritized to take the measures described in (1) and (2). It is general that each person in charge handles each of the above-mentioned matters individually, and so-called business satisfaction with the work of the technical staff is not necessarily high.

As a result, although customer satisfaction is improved as a result, the solution of various problems occurring during the dispatch of the technical staff by the method such as re-selection and re-dispatch of the technical staff requires a certain cost due to additional work. Occurrence, that is, the deficit of the income and expenditure from the middle of the dispatch contract is regarded as a problem. Further, the quality of the technical staff themselves and the degree of satisfaction obtained by performing the work are still insufficient, resulting in a serious problem such as retirement of the technical staff.

[0009]

SUMMARY OF THE INVENTION The present invention has been proposed in view of the above-mentioned problems inherent in the conventional information management system and method, and is proposed to suitably solve this problem. Match between customer and technical employee by comparing the request from the customer company to the technical employee who should be dispatched with the ability of the technical employee who can be dispatched and by comparing the customer work and the request of the technical employee. The purpose of the present invention is to provide an information management system and method capable of quickly evaluating the optimality of the technical staff, performing the optimum search and decision of the technical staff, and improving the customer satisfaction and the business satisfaction and the ability of the technical staff. .

[0010]

In order to overcome the above problems and achieve the intended purpose, an information management system according to the invention of the present application includes a database server and at least one client machine mutually connected via a specific line. A computer network that can communicate with each other, and various information related to orders can be input and output, thereby making it possible to share the order information in real time in the computer network, and various information about technical employees. It enables the input and output of the technical staff, thereby enabling the technical staff management means capable of sharing the technical staff information in real time in the computer network, and the input and output of various information regarding the work result of the technical staff. To share the work result information in real time in the computer network. And a business result management means, and a customer's request based on various information regarding orders received by the order management means, and various information related to technical staff provided by the technical staff management means and the business result management means. By comparing and calculating various information related to the business results of the technical staff provided by, it becomes possible to input and output various information regarding the compatibility between the request of the customer and the technical staff to be dispatched. And business order management means capable of sharing sex information in real time in the computer network, the order management means,
By keeping the respective information shared among the technical employee management means, the business result management means and the business management means up-to-date, and by utilizing the compatibility information obtained from the business management means, Improve both customer satisfaction achieved by dispatching a technical employee who is highly compatible with the requirements of the technical staff and business satisfaction of the technical employee achieved by high compatibility with the technical requirements of the technical employee. It is characterized in that it is configured to be able to.

In order to overcome the above problems and achieve the intended purpose, an information management system according to still another invention of the present application communicates a database server and at least one client machine with each other via a specific line. And a computer network that can be used to input and output various kinds of information regarding orders, thereby enabling the ordering information to be shared in real time in the computer network, and various kinds of information regarding technical employees. It is possible to input / output, thereby enabling the technical employee management means capable of sharing the technical employee information in real time in the computer network and the input / output of various information regarding the work result of the technical employee. The business result information is shared in real time in the computer network. And a business result management means, and a customer's request based on various information regarding orders received by the order management means, and various information related to technical staff provided by the technical staff management means and the business result management means. By comparing and calculating various information related to the business results of the technical staff provided by, it becomes possible to input and output various information regarding the compatibility between the request of the customer and the technical staff to be dispatched. Sex information can be shared in real time in the computer network, and a main structure including business management means, and various kinds of information relating to adoption in the order management means can be input / output, thereby the adoption information is stored in the computer. Recruitment management means or / and the order management means that can be shared in real time in the network And performed for technical staff in business outcomes management means to allow the input and output of various information about the training and education, thereby the training and
It has an auxiliary structure consisting of training / education management means capable of sharing educational information in real time in the computer network, and comprises the order management means, technical employee management means, business result management means and business management means. Each of the above-mentioned respective information shared between the main structure and the subsidiary structure including the hiring management means and / or the training / education management means is always kept up to date, and the compatibility information obtained from the work management means is utilized. By doing so, customer satisfaction achieved by dispatching a technical employee who is highly adaptable to the customer's requirements, and business satisfaction of the technical employee achieved by high adaptability to the technical content requirements of the technical employee It is characterized in that both are improved.

[0012] Similarly, in order to overcome the above problems and achieve the intended purpose, an information management system according to another invention of the present application communicates a database server and at least one client machine with each other via a specific line. An order management means that enables input / output of various kinds of information regarding an order to the computer network that has been obtained, thereby enabling the order information to be shared in the computer network in real time, and an input of various kinds of information regarding a technical employee. It is possible to output, thereby enabling the technical employee management means capable of sharing the technical employee information in the computer network in real time, and the input / output of various information regarding the work result of the technical employee. Share work performance information in real time in the computer network By means of the business result management means, the customer's request based on various information related to the order provided by the order management means, and various information about the technical staff provided by the technical staff management means and the business result management means. It makes it possible to input and output various information relating to the compatibility between the request of the customer and the technical employee to be dispatched by comparing and computing various information related to the business results of the technical employee to be provided. It enables the input and output of various information obtained by an interview with the technical staff and the main structure consisting of a business management means capable of sharing information in real time in the computer network, and thereby the interview information Interview record management means, which can be shared in real time in a computer network, the order management means and the interview Recruitment management means capable of inputting / outputting various kinds of information relating to employment in the record management means, thereby enabling the employment information to be shared in real time in the computer network, the order management means, the business result management means, and the interview. A training / education management means capable of inputting / outputting various information related to training / education to be carried out to a technical employee in the record management means, thereby enabling the training / education information to be shared in real time in the computer network. And an attendant record management means, a recruitment management means, and a training / education management means, the main structure including the order management means, the technical employee management means, the business result management means and the business management means. Each of said information shared amongst ancillary structures comprising at least one of Is always up-to-date, and by utilizing the compatibility information obtained from the business management means, the customer satisfaction achieved by the dispatch of a technical employee who is highly adaptable to the customer's request and the technical employee It is characterized in that it is configured so as to improve both the business satisfaction of the technical staff, which is achieved by the high conformity with the requirements of the business content of.

In order to overcome the above-mentioned problems and achieve the intended purpose, an information management system according to another invention of the present application communicates a database server and at least one client machine with each other via a specific line. It is possible to input and output various kinds of information regarding the customer to the computer network that has been obtained, thereby enabling the customer information to be shared in real time in the computer network, customer management means, and various kinds of information regarding orders. It is possible to input and output, thereby enabling the order management means capable of sharing the order information in the computer network in real time, and the input and output of various kinds of information regarding the technical staff, and thereby the technical staff information Technical employees who can share in real time in a computer network A management unit, to allow input and output of various kinds of information related to business outcomes of the technical staff, and business outcomes management means thereby has to be shared in real time the business achievement information in the computer network,
Customer requests based on various information regarding orders received by the order management unit, various information regarding technical employees provided by the technical employee management unit, and various types of business results of technical employees provided by the business result management unit By comparing and computing information, it is possible to input and output various kinds of information regarding the compatibility between the request of the customer and the technical staff to be dispatched, thereby sharing the compatibility information in the computer network in real time. Each of the above-mentioned respective information shared among the customer management means, the order management means, the technical employee management means, the business result management means and the business management means is always updated. Technology that shows a high degree of conformity to the customer's requirements by keeping the It is characterized in that both the customer satisfaction achieved by dispatching a staff member and the business satisfaction of a technical employee achieved by a high degree of conformity with the technical content requirements of the technical employee can be improved. .

In order to overcome the above-mentioned problems and achieve the intended purpose, an information management system according to another invention of the present application communicates a database server and at least one client machine with each other via a specific line. It is possible to input and output various kinds of information regarding the customer to the computer network that has been obtained, thereby enabling the customer information to be shared in real time in the computer network, customer management means, and various kinds of information regarding orders. It is possible to input and output, thereby enabling the order management means capable of sharing the order information in the computer network in real time, and the input and output of various kinds of information regarding the technical staff, and thereby the technical staff information Technical employees who can share in real time in a computer network A management unit, to allow input and output of various kinds of information related to business outcomes of the technical staff, and business outcomes management means thereby has to be shared in real time the business achievement information in the computer network,
Customer requests based on various information regarding orders received by the order management unit, various information regarding technical employees provided by the technical employee management unit, and various types of business results of technical employees provided by the business result management unit By comparing and computing information, it is possible to input and output various kinds of information regarding the compatibility between the request of the customer and the technical staff to be dispatched, thereby sharing the compatibility information in the computer network in real time. It is possible to input and output various kinds of information regarding the adoption in the customer management means and the order management means, thereby sharing the adoption information in real time in the computer network. Hiring management means or / and the customer management means,
Training that enables input / output of various information related to training / education to be carried out for technical employees in order management means and work result management means, so that the training / education information can be shared in real time in the computer network.・ It consists of an incidental structure consisting of educational management means,
The customer management means, order management means, technical employee management means,
The above-mentioned respective information mutually shared between the main structure composed of the business result management means and the business management means and the subsidiary structure composed of the recruitment management means and / or the training / education management means are always kept up to date, and Utilizing the compatibility information obtained from the business management means, customer satisfaction achieved by dispatching a technical employee who is highly adaptable to the customer's request, and high conformity to the technical content request of the technical employee. It is characterized in that it is configured so as to improve both the work satisfaction of the technical staff achieved by the gender.

In order to overcome the above-mentioned problems and achieve the intended purpose, an information management system according to another invention of the present application communicates a database server and at least one client machine with each other via a specific line. It is possible to input and output various kinds of information regarding the customer to the computer network that has been obtained, thereby enabling the customer information to be shared in real time in the computer network, customer management means, and various kinds of information regarding orders. It is possible to input and output, thereby making it possible to input and output various kinds of information relating to the technical staff with the order management means capable of sharing the received order information in the computer network in real time. Technical employees who can share in real time in a computer network A management unit, to allow input and output of various kinds of information related to business outcomes of the technical staff, and business outcomes management means thereby has to be shared in real time the business achievement information in the computer network,
Customer requests based on various information regarding orders received by the order management unit, various information regarding technical employees provided by the technical employee management unit, and various types of business results of technical employees provided by the business result management unit By comparing and computing information, it is possible to input and output various kinds of information regarding the compatibility between the request of the customer and the technical staff to be dispatched, thereby sharing the compatibility information in the computer network in real time. It is possible to input and output various kinds of information obtained by an interview with the technical staff and a main structure composed of a business management means that is capable of performing the interview information in real time in the computer network. In the interview record management means, the customer management means, the order management means and the interview record management means Job management means capable of inputting / outputting various kinds of information related to jobs, thereby enabling the employment information to be shared in real time in the computer network, the customer management means, the order management means, the business result management means, and the interview. A training / education management means capable of inputting / outputting various information related to training / education to be carried out to a technical employee in the record management means, thereby enabling the training / education information to be shared in real time in the computer network. And an attendant record management means, a recruitment management means, and a training, which is a main structure including the customer management means, order management means, technical employee management means, business result management means, and business management means. The mutual sharing between ancillary structures comprising at least one educational control means Information s with always keeping up to date, the service management means by utilizing the compatibility information from, and customer satisfaction that is achieved by the dispatch techniques employees showing high compatibility with respect to customer requirements,
It is characterized in that it is configured so as to improve both the degree of business satisfaction of the technical staff, which is achieved by the high suitability for the requirements of the technical staff in the business content.

In order to overcome the above-mentioned problems and achieve the intended purpose, the information management method according to still another invention of the present application is such that at least one client machine and a database server communicate with each other via a specific line. By using the computer network to obtain and store various kinds of information regarding an order from the at least one client machine in the database server and output the information from the database server to the client machine, the order information can be obtained in real time. By allowing the order management process to be shared and various information regarding the technical staff to be input / stored in the database server from the at least one client machine and to be output from the database server to the client machine, Rear technical information The technical employee management process that can be shared in time and various information related to the business results of the technical employee are input / stored in the database server from the at least one client machine and output from the database server to the client machine. By making it possible, the business result management process that enables the business result information to be shared in real time, the customer's request based on various information related to orders provided by the order management process, and the technical employee management process. Requests of the customer obtained by comparing and calculating various information regarding the technical staff and various information regarding the business performance of the technical staff provided by the business result management process under the control of the at least one client machine. And various information regarding compatibility between the dispatched technical staff and To the client machine so that the compatibility information can be shared in real time, and processing of various information stored in the database server via the computer network. By executing the work management process in response to the request from the client machine and utilizing the compatibility information obtained by performing the business management process, by dispatching a technical employee who shows high compatibility with the customer's request. It is characterized in that it is possible to improve both the customer satisfaction achieved and the business satisfaction of the technical employee achieved by the high suitability of the technical employee to the requirements of the business content.

In order to overcome the above problems and achieve the intended purpose, the information management method according to still another invention of the present application is such that at least one client machine and a database server communicate with each other via a specific line. By using the computer network to obtain and input various information related to the order from the at least one client machine to the database server and to output the information from the database server to the client machine, the order information can be obtained in real time. By allowing the order management process to be shared and various information regarding the technical staff to be input / stored in the database server from the at least one client machine and to be output from the database server to the client machine, Rear technical information The technical employee management process that can be shared in time and various information related to the business results of the technical employee are input / stored in the database server from the at least one client machine and output from the database server to the client machine. By making it possible, the business result management process that enables the business result information to be shared in real time, the customer's request based on various information related to orders provided by the order management process, and the technical employee management process. Requests of the customer obtained by comparing and calculating various information regarding the technical staff and various information regarding the business performance of the technical staff provided by the business result management process under the control of the at least one client machine. And various information regarding compatibility between the dispatched technical staff and To the client machine so that the compatibility information can be shared in real time, and various kinds of information regarding the hiring of the technical staff can be transmitted to the at least one client machine and The recruitment management process and / or the technical staff who can share the recruitment information in real time by inputting / accumulating in the database server from the order management process and outputting the same to the client machine from the database server. By inputting / accumulating various information related to training / education to be performed into the database server from the at least one client machine, the order management process and the business result management process, and outputting the information from the database server to the client machine. Realize the training / education information It has a training / education management process that can be shared in time, executes processing of various information stored in the database server via the computer network in a coordinated manner, and responds to a request from the client machine. By utilizing the compatibility information obtained by the implementation of the business management process, customer satisfaction achieved by the dispatch of technical employees who show high compatibility with the customer's requirements, and
The present invention is characterized in that both the degree of business satisfaction of the technical staff, which is achieved by the high suitability of the technical staff for the requirements of the business contents, can be improved.

In order to overcome the above-mentioned problems and achieve the intended purpose, the information management method according to still another invention of the present application is such that at least one client machine and a database server communicate with each other via a specific line. By using the computer network to obtain and store various kinds of information regarding an order from the at least one client machine in the database server and output the information from the database server to the client machine, the order information can be obtained in real time. By allowing the order management process to be shared and various information regarding the technical staff to be input / stored in the database server from the at least one client machine and to be output from the database server to the client machine, Rear technical information The technical employee management process that can be shared in time and various information related to the business results of the technical employee are input / stored in the database server from the at least one client machine and output from the database server to the client machine. By making it possible, the business result management process that enables the business result information to be shared in real time, the customer's request based on various information related to orders provided by the order management process, and the technical employee management process. Requests of the customer obtained by comparing and calculating various information regarding the technical staff and various information regarding the business performance of the technical staff provided by the business result management process under the control of the at least one client machine. And various information regarding compatibility between the dispatched technical staff and And that it allows the output to the client machine, and a business management steps as may share the compliance information in real time, various kinds of information obtained by interview and the technical staff,
An interview record management step of allowing the interview information to be shared in real time by inputting / storing the database server from the at least one client machine and outputting the database server to the client machine; By inputting and accumulating various kinds of information regarding the hiring of the technical staff in the database server from the at least one client machine, the order management process and the interview record management process, and enabling the output from the database server to the client machine. From the at least one client machine, the order management process, the work result management process and the interview record management process, the hiring management process that enables sharing of hiring information in real time and various information related to training and education to be provided to technical employees The database As well as input and accumulated in Susaba,
The computer network includes at least one of ancillary steps consisting of a training / education management step in which the training / education information can be shared in real time by enabling output from the database server to the client machine. By collaboratively executing processing of various information stored in the database server via the client and utilizing the compatibility information obtained by performing the business management process in response to a request from the client machine, Improve both customer satisfaction achieved by dispatching a technical employee who is highly compatible with the requirements of the technical staff and business satisfaction of the technical employee achieved by high compatibility with the technical requirements of the technical employee. It is characterized in that it is made to get.

In order to overcome the above-mentioned problems and achieve the intended purpose, the information management method according to still another invention of the present application is such that at least one client machine and a database server communicate with each other via a specific line. By using a computer network to obtain, various information about customers can be input / stored from the at least one client machine to the database server and can be output from the database server to the client machine, so that the customer information can be obtained in real time. The customer management process that can be shared and various information related to the received orders are input / stored in the database server from the at least one client machine and can be output from the database server to the client machine. Information in real time And order management process was adapted to share a variety of information about the technical staff, said at least one
A technical employee management process capable of sharing the technical employee information in real time by inputting / storing the data from one client machine to the database server and outputting from the database server to the client machine; By inputting and accumulating various information related to the business result of the above from the at least one client machine in the database server and outputting the information from the database server to the client machine,
The business result management process that allows the business result information to be shared in real time, the customer's request based on various information regarding the order provided by the order management process, and the technical staff provided by the technical staff management process. The various information and various information related to the business result of the technical employee provided by the business result management process are stored in the above-mentioned at least 1
It is possible to output to the client machine various kinds of information concerning the compatibility between the request of the customer and the dispatched technical staff, which is obtained by performing a comparative calculation under the control of the one client machine. And a business management process capable of being shared in real time, cooperatively executing processing of various information accumulated in the database server via the computer network, and in response to a request from the client machine. By utilizing the conformance information obtained by implementing the business management process, the customer satisfaction achieved by dispatching a technical employee who shows a high degree of conformity to the customer's request and the demand for the technical content of the technical employee. It is characterized in that it is designed to improve both the work satisfaction of the technical staff achieved by high suitability. .

In order to overcome the above problems and achieve the intended purpose, the information management method according to still another invention of the present application is such that at least one client machine and a database server communicate with each other via a specific line. By using a computer network to obtain, various information regarding customers is input / stored in the database server from the at least one client machine and can be output from the database server to the client machine, so that the customer information is real-time. The customer management process that can be shared and various information related to the received orders are input / stored in the database server from the at least one client machine and can be output from the database server to the client machine. Information in real time And order management process was adapted to share a variety of information about the technical staff, said at least one
A technical employee management process capable of sharing the technical employee information in real time by inputting / storing the data from one client machine to the database server and outputting from the database server to the client machine; By inputting and accumulating various information related to the business result of the above from the at least one client machine in the database server and outputting the information from the database server to the client machine,
The business result management process that allows the business result information to be shared in real time, the customer's request based on various information regarding the order provided by the order management process, and the technical staff provided by the technical staff management process. The various information and various information related to the business result of the technical employee provided by the business result management process are stored in the above-mentioned at least 1
It is possible to output to the client machine various kinds of information concerning the compatibility between the request of the customer and the dispatched technical staff, which is obtained by performing a comparative calculation under the control of the one client machine. A business management process that can be shared in real time is provided, and various information regarding the recruitment of the technical staff is input and accumulated in the database server from the at least one client machine, the customer management process, and the order management process,
The at least one of the at least one of various information related to the hiring management process or / and the training / education to be carried out to the technical staff so that the hiring information can be shared in real time by being output from the database server to the client machine The training / education information is shared in real time by inputting / storing the data from the client machine, customer management process, order management process, and business result management process to the database server, and outputting the data from the database server to the client machine. The training / education management process is provided so as to cooperatively execute processing of various information accumulated in the database server via the computer network, and the business management process in response to a request from the client machine. Conformity information obtained by implementing Customer satisfaction achieved by dispatching a technical employee who is highly adaptable to the customer's requirements, and work performed by the technical employee who is highly adaptable to the technical content requirements of the technical employee It is characterized in that both the satisfaction and the satisfaction are improved.

In order to overcome the above problems and achieve the intended purpose, the information management method according to still another invention of the present application is such that at least one client machine and a database server communicate with each other via a specific line. By using a computer network to obtain, various information about customers can be input / stored from the at least one client machine to the database server and can be output from the database server to the client machine, so that the customer information can be obtained in real time. The customer management process that can be shared and various information related to the received orders are input / stored in the database server from the at least one client machine and can be output from the database server to the client machine. Information in real time And order management process was adapted to share a variety of information about the technical staff, said at least one
A technical employee management process capable of sharing the technical employee information in real time by inputting / storing the data from one client machine to the database server and outputting from the database server to the client machine; By inputting and accumulating various information related to the business result of the above from the at least one client machine in the database server and outputting the information from the database server to the client machine,
The business result management process that allows the business result information to be shared in real time, the customer's request based on various information regarding the order provided by the order management process, and the technical staff provided by the technical staff management process. The various information and various information related to the business result of the technical employee provided by the business result management process are stored in the above-mentioned at least 1
It is possible to output to the client machine various kinds of information concerning the compatibility between the request of the customer and the dispatched technical staff, which is obtained by performing a comparative calculation under the control of the one client machine. A business management process capable of being shared in real time, various information obtained through an interview with the technical employee is input / stored in the database server from the at least one client machine, and the information is stored from the database server. An interview record management process that enables the interview information to be shared in real time by enabling output to a client machine, and various information regarding the hiring of the technical staff, the at least one client machine, a customer management process,
A recruitment management process in which the recruitment information can be shared in real time by inputting and accumulating in the database server from the order management process and the interview record management process, and enabling output from the database server to the client machine. Information about the training / education to be provided to the technical staff is provided to the at least one client machine,
Input to the database server from the customer management process, order management process, business result management process and interview record management process.
At least one step of ancillary steps consisting of a training / education management step in which the training / education information can be shared in real time by accumulating and outputting from the database server to the client machine , Cooperatively execute processing of various information stored in the database server via the computer network, and utilize compatibility information obtained by performing the business management process in response to a request from the client machine. As a result, the customer satisfaction achieved by dispatching a technical employee who exhibits a high degree of conformity with the customer's requirements and the business satisfaction of the technical employee achieved by a high degree of conformity with the technical requirements of the technical employee. It is characterized in that both are improved.

[0022]

BEST MODE FOR CARRYING OUT THE INVENTION Next, an information management system and method for best matching in engineering outsourcing according to the present invention will be described below with reference to the accompanying drawings with reference to preferred embodiments. The term "best matching" as used herein refers to both the customer satisfaction regarding the business and the business satisfaction of the dispatched technical staff between the client company requesting the outsourcing business and the OS requested for the business. Providing information that is useful for improving the ability of technical employee J (hereinafter referred to as skill up), that is, the best (best) combination of customer company-temporary technical staff that can be improved (matching). By doing so, it is possible to quantitatively evaluate the information that improves the motivation of the technical staff so as to be the best (best) combination of the client company and the dispatched technical staff in the future (matching), and efficiently perform the evaluation. It refers to the act of making a selection, etc.

The information management system and method according to the present invention are suitably used for engineering outsourcing, and the request to the technical staff of the client company who wishes to dispatch the technical staff and the request for the business of the dispatched technical staff are performed. By making the best match of
In addition to providing a high degree of satisfaction to customers, the technical staff will also be highly satisfied with the work they are engaged in. Further, as described above, by increasing the motivation for improving the skill that can achieve the best matching in the future, it is possible to improve the business satisfaction of the technical staff in the future as a result.

In particular, in view of the fact that the OS business is nationwide, it is scattered in remote areas and serves as a destination for each customer company, and also the sales departments of the respective sales offices, which are hiring and allocating technical staff, Obtained from each of the recruiting departments, the education department that plans and executes the education to acquire the skills required by the client company for the newly hired technical staff and the existing technical staff in this recruiting department. By connecting to a database server capable of accumulating and providing information in real time through a specific line, each department and server always share the latest information regardless of the distance. This makes it possible to promptly make the optimum dispatch decision of the technical employee so that both the customer satisfaction and the business satisfaction of the technical employee can be improved.

(Main Structure) An information management system according to a preferred embodiment of the present invention is composed of each element as shown in FIGS. 1, 2, 3 and 4. That is, the client machine C (hereinafter referred to as the first client machine E) installed in the sales department E as an input and output means of each information.
CM), a client machine C installed in the hiring department S (hereinafter referred to as the second client machine SCM) and a client machine C installed in the education department K (hereinafter referred to as the third client machine KCM), A database server 10 that collects information from these client machines ECM, SCM, and KCM and sends it in response to a request, a technical employee J to be dispatched, and a customer company C to which this technical employee J is dispatched are the basics. Structural elements.

Each of the client machines ECM, S
CM and KCM are generic names of computers installed in the respective departments E, S, and K and capable of inputting and outputting predetermined to the database server 10, that is, input / output devices having an arithmetic mechanism. .

The server 10 and the respective departments E, S and K are sufficiently protected from security such as information leakage and enable real-time input / output of information. For example, password authentication is required for connection. A dedicated line, a specific line, or a specific line L such as an Internet line is connected to the system at all times or as needed.

Between the client machines ECM, SCM and KCM and the database server 10 which are connected by the specific line L, at least the order management means 30, the technical staff management means 40, and the work result management means 5 are provided.
0 and the work management means 60 are constructed as the main system (see FIG. 2). At least one of the interview record management means 70, the recruitment management means 80, and the training / education management means 90 is constructed as an ancillary system (see FIG. 3).

Here, the above-mentioned request of the customer company desiring to dispatch the technical employee J to the technical employee J and the request for the business of the dispatched technical employee J are optimally combined.
As the (best matching) means, the business management means 6 is used.
Although 0 is used, various kinds of information regarding the compatibility between the request of the customer C operated by the business management means 60 and the technical employee J to be dispatched, that is, the compatibility information, is the order management means described above. 30, order information, technical employee information, and business result information (each of which will be described later ([0030], [0033] and
Each of these means 30, 40, and 50 will be described first, since the information is obtained by comparing and computing () in [0037].

The order management means 30 is basically the order management system EC3 in the first client machine ECM.
And the order management database 23 in the server 10, various kinds of information related to orders such as new orders, that is, order information such as order numbers are input, and updated by the input from the sales department E at any time. ing. The order management information obtained from the order management unit 30 and stored in the order management database 23 is the business management unit 6.
0, a job management database 26, a recruitment management database 28, and a training / education management database 2, which are respectively operated by the hiring management means 80 and the training / education management means 90.
Used in the construction of 9.

The order information also includes information to be compared and calculated by the business management means 60 described later,
The information includes a product field in which a so-called occupational field is easily classified as a manufactured item, a business field in which the business content to be performed is classified, and a technical element indicating the specific content of the business to be actually performed (details will be described later [0043] ]).

The customer management means 20 is constructed from a customer management system EC2 in the first client machine ECM and a customer management database 22 in the server 10, and manages all customers such as the type of industry, the scale and the number of current contract technical employees. Various information related to visits and inquiries, that is, customer information is entered. Then, the sales department E is updated to the latest information at any time based on sales activities such as visits and information from the current technical employee J (for example, use of the business result management means 50 described later). The customer management means 20 basically supports the order management means 30 and is used as a reference when operating the order information handled by the order management means 30. The customer management means 20 is not directly related to the business management means 60 that handles the compatibility information, as described above.

The technical employee management means 40 includes the technical employee management systems EC4, SC4 and KC4 in each of the client machines ECM, SCM and KCM, and the server 10.
It is constructed from the internal technical employee management database 24, and the employee Nos. , Educational background, past work experience,
Various abilities of all technical employees such as work history, acquired qualifications, new qualifications and scheduled acquisition dates, and current business status (particularly contract end confirmed person), that is, technical employee information is entered, current business termination etc. It is constantly updated with the latest information. The technical staff information obtained from the technical staff management means 40 and stored in the technical staff management database 24 is used to construct the business management database 26 operated by the business management means 60 as described above. Each information provided by the technical staff management means 40 is
It is also used by the work management means 60 as a “keyword” or the like.

Further, the technical staff management means 40 stores the actual work status and the like in accordance with the input information, as shown in FIG. Technical background (TCD (Tachnica
(career data)) and management means 44,
Each client machine ECM, SCM and KCM
Internal business management system EC42, SC42 and KC
42 and TCD management systems EC44, SC44 and KC44, and an actual job management database 24a and a TCD management database 24b in the server 10.

The information specifically input to the actual work management means 42 is the current contract / attendance status of the technical employee J, and the definite contract termination information from the sales department E with the customer company. The recruitment information from the recruitment department S is informal information about new recruits and mid-career employers, and the training information about new technical employees from the education department K.

The information specifically input to the TCD management means 44 is the work history and qualifications of the technical staff, such as the work history from the sales department E and the qualification information acquired along with the work. The information includes the technical background information of newly hired and mid-career hired employees from the department S, and the information about the persons who have completed various training from the education department K.

The work result management means 50 is via the work result management system EC5 in the first client machine ECM, and the work result management system PC5 in the personal computer PC of the technical employee J and the server 10.
It is constructed from the internal work result management database 25, and the work result information in which the daily work contents of the technical employee J who is dispatched or contracted to the client company is outsourced, and the work result information obtained when the customer visits The information, that is, the work result information is updated to the latest information at any time by the input from the system EC5 or the PC5, and is used as an index or the like for improving the quality of the service provided by the customer thereafter. The work result information obtained from the work result management means 50 and stored in the work result management database 25 is used to construct the work management database 26 operated by the work management means 60 as described above.

The work result information obtained from the work result management means 50 processes the customer improvement information which is directly connected to the customer satisfaction degree provided by the technical employee J who has a contract with the customer company and which requires prompt response. Is one of the concrete means to
This customer improvement information is accumulated in the business result management database 25, and provided to each of the databases 22, 23, 24, 26, 27, 28 and 29 in the database server 10 as needed.

Further, the business result information includes information to be compared and calculated by the business management means 60, which will be described later, like the order information. Specifically, it is a product field that categorizes so-called occupational fields as manufacturing items in an easy-to-understand manner, a business field that classifies the business content that has been achieved, and technical elements that indicate the specific content of the business that has actually been achieved. The actual working hours evaluated based on both the required knowledge level and the actually required skill level are also included.
[0043]).

The business management means 60 is basically constructed from the business management system EC6 in the first client machine ECM and the business management database 26 in the server 10, and the order management means 30 and the technical staff management means 40. And a request from the customer C to the dispatched technical employee J based on the information obtained from the order management database 23, the technical employee management database 24, and the business result management database 25 which respectively constitute the business result management means 50. , Is a means for obtaining the compatibility information with the demand concerning the work of the technical employee J to be dispatched and for providing the information to the sales department E. The compatibility information is adapted to be updated to the latest information at any time by updating the information obtained from the respective means 30, 40 and 50. The internal structure of the business management database 26 is a normal database structure, and if necessary, information on the number of n classes handled in part or all of the database 26 (specifically, [0043] described later). (Refers to the comparison item described in 1.) may be a virtual n-dimensional database capable of plotting the vector. In this case, even if the information to be handled spans multiple branches, the information vector of the entire information, that is, the unique coordinates of the information can be easily grasped. A similar management method can be adopted for the quantification management database 26a described later.

That is, the business management means 60 obtains specific suitability information obtained by quantitatively evaluating various information of the customer C and the technical employee J, so that the service having a high degree of satisfaction for the customer C ( It is the most efficient means provided in order to efficiently achieve the so-called best matching of the dispatched technical employee J at present and in the future while providing quality).

The suitability information provided by the work management means 60 is specifically a request to the technical employee J to be dispatched, which is obtained as a part of the order information from the customer C, and can be dispatched at that time. The technical employee information and the business result information relating to the technical employee J (specifically, all business contracts are terminated or scheduled to be terminated) are set as comparison items set in advance, and these are compared and calculated by perfect matching for each item. It is divided into so-called customer-> technical employee suitability information showing suitability, and so-called technical employee-> customer suitability information showing suitability in the opposite direction.

Various kinds of information used as comparative items in this case include: [310000] automobiles / motorcycles,
Medium field: [310400] engine, small field: [310401] Automotive gasoline engine
"Business fields" that are categorized by a two-way matrix of business levels such as technology management or production technology, and overall concept / planning manager, partial concept / planning assistant, or technical practitioner Business type such as basic design, partial / detailed design, part design or analysis, technology / knowledge indicating the specific details of the work related to this business type, and software type used when performing the work related to the business type or “Technical elements” classified by tools indicating machine manufacturers, actual working hours related to the “technical elements”, and keywords indicating the knowledge and skills that are particularly necessary when performing actual work are used. There is. In addition, the above "business field" and "technical element"
Is set for each so-called industrial field such as a mechanical system, an electric / electronic system, or a chemical system, and a code is set for each field in the same manner as the “product field”. That is, each piece of information that is the basis for obtaining the compatibility information is completely coded, and is a means for easily performing comparison operations such as classification, verification and alignment.

The above-mentioned respective comparison items are obtained from the customer C side in the order information and the technical employee J side from the technical employee information and the work result information, respectively. As information other than the above, the "proactiveness of the person" with respect to the work other than the work performed so far (hereinafter referred to as "other work")
"Fitness to other work" in the past is input. Based on these two pieces of information, if there is no such information, the technical employee J who is searched only for the matching business (specifically, the product field) has a desire to "experience" the business. If the person has “aggressiveness”, that is, “motivation”, that is, “fitness” to what he / she has not experienced in the past work experience, a high matching result is obtained. Such a case is particularly suitable when, for example, the work from the customer C is started from a low work level due to its form, and sequentially shifts to a high work nest level as the work progresses. In this case, not only the request of the customer C but also the content satisfying the work request of the technical employee J who wants to experience work in a new product field or the like is quantitatively and objectively obtained. In addition to this, the "rate", that is, the unit price for the dispatch of the technical employee J is also one of the important comparison items that is indispensable for matching. The degree is low, and it may be used as an auxiliary for matching ranking (described below [0047]).

As described above, when the compatibility information is obtained, the complete match is basically used. However, a quantification management system EC62 is provided in the work management system EC6, and the quantification management system EC62 is provided. From the above-mentioned "product field", "business field" and "technical element", the degree of relevance between fields / elements, that is, the degree of adaptability to other fields / elements is input, and the business management database is entered. 26
If the quantification management database 26a is built in, not only complete matching of the comparison items but also suitability based on the degree of matching by a numerical value such as percentage can be evaluated. Specifically, by constructing this quantification management database 26a,
Product field B of technical employee J who can perform the work of product field A
The adaptability to the above is calculated as XX% from the degree of coincidence between both fields A and B, and as a result, the conformity of the technical employee J is reflected in the result as being done at a rate of XX% for perfect coincidence. To be done. The quantification management database 26a is
Business management system EC of the first client machine ECM
Quantification management system EC built as part of 6
Information is input and managed by 62.

That is, from the suitability information obtained at the time when the latest order information is obtained from the customer C, the customer has the business ability and the like that most meet the request of the customer C and can be dispatched (all business is completed or scheduled to be completed). It is possible to know in real time all the technical staff J who have the suitability with the major technical staff J at the top. Further, the suitability at this time can be set to be equivalent for each of the comparison items, but the suitability of the “technical element” can be set to be important, for example. In such a setting, for example, two technical employees have the same career in the comparison items “product field” and “business field”, and “technical element”
However, it is preferably used when the "product field" and the "business field" are emphasized and the same compatibility is shown, and the comparison operation that emphasizes the "technical element" is performed. As a result of the implementation, there is a difference in suitability between the two technical employees, and as a result, the optimum technical employee J for the customer C can be selected. Further, in the comparison calculation, since information such as the sales base to which the technical employee J belongs can be confirmed, the comparison calculation using the regional limitation as a condition filter can be performed.

In the obtained compatibility information, the number of coincidences of each comparison item and a preset priority item ([0068] described later) are added to the search condition, and the resulting compatibility information is the business level, The degree of conformity is determined in the order of the actual work time related to technical knowledge, the actual work time related to the product field, the number of matching tools and the number of matching keywords, and the matching degree is displayed as A, B or C as the matching degree, and the ranking is given. I try to put it on.

(Auxiliary Structure) The above-mentioned information management system is accompanied by some auxiliary means for more efficiently utilizing various information accumulated by the data pace server 10 for each main structure. .

Each of the sub-means is constructed for the purpose of improving the quality of the service provided to the customer C, and the following four are specifically introduced (in each of FIG. 1).
And FIG. 3). Information such as complaints (revealing nonconformity) that are generated by customer C, or complaints (potential nonconformance) that are expected to occur, monthly reports from the relevant sales department manager who is the boss of each technical employee J, and the technical employee Based on the interview record at the end of J's contract, the service level information, etc. objectively submitted by the current technical employee J is recorded in the interview record management system EC of the sales department E.
Interview record management means 70, which is stored in the interview record management database 27 in the database server 10 via 7, and is used as an index or the like for improving the quality of the service provided by the customer thereafter. The information on the recruitment obtained by the respective means is integrated and organically integrated into the recruitment management database 28 in the database server 10 through the recruitment management system SC8 of the recruiting department S, and then a new or mid-career recruitment plan etc. Recruitment management means 80 used for planning. The information about the training / education recruitment required for the technical employee J obtained by the above-mentioned means is provided to the training / education of the education department K.
Collected in the training / education management database 29 in the database server 10 via the education management system KC9.
A training / education management means 90 that is organically integrated and is used for planning new and mid-career hires and training / education plans for the technical employee J currently employed or dispatched.

The interview record managing means 70 is other than the technical ability such as the ability to stably achieve the business result required by the customer C, so-called reliability, the interpersonal relationship ability required by the customer C, and the so-called humanity. The objective is to evaluate each required ability of the technical employee J, including the above, and as a result, to provide a structure for improving the satisfaction of the customer C.

The hiring management means 80 is the customer management means 20, the order management means 30, and the interview record management means 70.
The present invention provides a structure in which information that can be used as a reference when recruiting human resources obtained from the above is integrated, and as a result, human resources who improve the satisfaction of the customer C can be efficiently hired as the technical employees J.

The training / education management means 90 includes the customer management means 20, the order management means 30, and the business result management means 5.
0, and when determining the training / education required to obtain the qualifications required by each technical employee J and the knowledge and skills required by the customer C, obtained from the interview record management means 70. Then, information that can be used as a reference is integrated, and as a result, a structure is provided in which the satisfaction level of the customer C and the ability of the technical employee J can be efficiently improved.

[0053]

[Implementation method of each process] Next, actually operate each of the above-mentioned means.
Each step to be performed will be described. As shown in FIGS. 5 to 13, the respective steps corresponding to the respective means are operating in cooperation with each other, and a specific operating sequence is not specified. Therefore, each step corresponding to each means will be described below while showing the relationship with other steps.

(Main Process) As is clear from the description of each means described above, the present invention relates to the request to the technical employee J of the customer company desiring to dispatch the technical employee J and the work of the dispatched technical employee J. The work management means 60 for presenting the suitability information indicating the optimum combination with the request (best matching) is constructed. The business management means 60 is operated by the business management process S6. Since the compatibility information is obtained by comparing and calculating the order information, the technical employee information, and the work result information as described above, each means for obtaining the information, that is, the order management means 30, the technical employee management means. The order management process S3, the technical employee management process S4, and the business result management process S5, which operate the 40 and the business result management means 50 respectively, will be described first.
Regarding the arithmetic unit for carrying out all steps,
It is a constituent element of each client machine ECM, SCM and KCM installed in each department E, S and K, and the database server 10, and an optimal arithmetic unit is used by appropriately selecting it depending on the arithmetic content and the like. There is.

The order management step S3 is a step of operating the order management means 30, and will be described later ([0
Customer C provided by the customer management step S2
Step S31 for examining the contents of the order from the information on
And a registration step S32 for registering / updating the result of the examination step S31 as needed. Regarding the implementation of the registration step S32, approval by the department manager of the sales department in charge E or the like is required. Here, the examination step S31 is not indispensable, and is one of the pieces of information for comparing the suitability information calculated by the customer management step S6 (to be described later) obtained from the customer C at the time of ordering ([0060]). This is a stage in which information from the customer management step S2 for obtaining certain order information efficiently and predictably is taken in and executed.

The customer management step S2 is a step of operating the customer management means 20, and as shown in FIG. Customer information collecting step S2 for collecting customer information
1 and a customer information input step S22 for newly registering and updating the customer information from each sales department E at any time. Regarding the implementation of the customer information input step S22, approval from the department manager of the sales department in charge E or the like is required. The customer management process S2 basically supports the order management process S3 that operates the order management means 30, and is referred to when the order management process S3 is operated. It is not directly related to the business management process S6 that handles information.

As shown in FIG. 5, the technical employee managing step S4 for operating the technical employee managing means 40 includes the actual job managing step S42 for operating the actual job managing means 42 and the TC.
It comprises a TCD management step S44 for operating the D management means 44.

As described above, the actual work management process S42 is a process for operating the actual work management means 42 and is for grasping the contract / attendance status of the technical employee J at the present time. Sometimes the second client machine SC
The new input step S421 input from M, the training / education input step S422 input from the third client machine KCM upon completion of each training / education, and the first step at the end of each contract with the customer C The contract end input step S423 is input from the client machine ECM. In this step S42, each information is input as needed.

As described above, the TCD management step S44 is a step for operating the TCD management means 44 and is for grasping the current experience / history / ownership qualification of the technical employee J. New input step S44 for inputting major history and work history from the second client machine SCM
1, at the end of each training / education, and at the time of obtaining the corresponding certification, at the certification content input step S442 for inputting the certification content from the third client machine KCM, and at the end of each contract with the customer C, The business experience content input step S443 is performed for inputting the business history and the like of the customer C from the first client machine ECM. In this step S44, the input of each information is performed at any time after the approval of the department managers of the departments E, S and K.

The business result management step S5 is a step of operating the business result management means 50, and as shown in FIG.
It will be continuously implemented during the contract period after the start of the contract work. Specifically, this is a process in which the technical employee J himself evaluates and inputs the business results provided to the customer C every certain period (for example, one month) as information. The work result is included in the technical employee J as a part of the work knowledge and skills other than the training / education which is systematically carried out by the training / education management step S9 described later.
Furthermore, the work result information obtained from this is also important information when obtaining the compatibility information because it can be easily measured by the actual working time. It is also an important process uniquely. For example, when the contents of the "business standard" required before dispatching and the "business standard" carried out by the actual business are largely dissociated, the technical staff for the customer C It becomes possible to make a proposal for the replacement of J. By the approval of the proposal contents by the customer C,
The customer C side has a cost reduction effect by reducing the "rate" by changing the technical employee J, and the OS side can dispatch a so-called veteran technical employee J who has a high "business level" to the customer C who needs the so-called It can be expected to improve the efficiency of dispatch work.

As shown in FIGS. 5 and 6, the business management step S6 for operating the business management means 60 includes the order information of the customer C whose order is decided and registered by the execution of the order management step S3, and the technology. Based on the technical employee information and the business result information about the technical employee J provided by the execution of the employee management process S4 and the business result management process S5, the information is compared and calculated using the comparison item, and the request of the customer C is met. The technical staff J who does the work and the dispatching business that meets the business demand of the technical staff J are extracted, and their suitability is obtained as information. After efficiently searching and selecting the technical employee J to be dispatched to the customer C based on the compatibility condition,
Various types of information about the obtained dispatched technical employee J are fed back to each step S3, S4, etc. and S5 as necessary.

The work management step S6 is the first step S61.
It is composed of two flow blocks: a dispatched technical staff determination flow S61 having the first and second stages S612 and a technical staff capability evaluation flow S62. The dispatching technical employee determination flow S61 is performed efficiently from the persons who can dispatch the technical employee J who has a high suitability for the confirmed requirement of the customer C, that is, who has completed or is scheduled to complete the entire business contract. This is a flow for selectively searching and selecting. Further, in the technical employee capability evaluation flow S62, the technical employee J who is currently dispatched has a customer C who wants to be dispatched in the future, that is, a customer C who can experience a job with a high degree of job satisfaction, based on the knowledge and skills currently held. This is a search flow.

The dispatched technical employee determination flow S61 is a flow for obtaining compatibility information having a so-called customer C → technical employee J direction, and is basically for improving customer satisfaction. Specifically, it relates to each of the comparison items and each piece of information for obtaining the above-mentioned ([0043]) compatibility information from the order information, the technical employee information, and the work result information, respectively.
"Product field", which is divided into large field, middle field and small field, "Business field" consisting of business category and business level of technical employee J, "Technical element" such as business type, and actual working hours related to the "Technical element" , “Keyword”, “person's positiveness with respect to other work”, and “compatibility with other work” in the past are compared and calculated. The comparison method used at this time is basically the same as the comparison item, as described above, and in some cases, the quantification management database 26a.
It is done by matching the used part (ratio).

The first step S611, which constitutes the dispatched technical employee determination flow S61, is a technical employee search step S6111 for searching a technical employee J who does not currently have a contract work and is available at any time, and the request of the customer C. And a capability of the technical employee J are referred to by the comparison item, and a customer compatibility verification step S6112 for verifying the compatibility and obtaining the compatibility information, and a determination step S6113 for determining the technical employee J to be contracted. The contents determined in this way are
In step S6121, the final decision or reexamination decision is made after consultation with the customer C, etc., step S6121.
After that, the final decision or review is decided. If the final decision is made, the contracting technical employee J will have the technical employee confirmation step S
6122, the technical employee information and contract condition information are input (updated) to the actual business management database 24a via the actual business management means 42, and the contract finalized information is the manager of the sales department E in charge. Order management means 3 after approval
It is input (updated) to the order management database 23 via 0, and in the case of reexamination, the subroutine of the first step S611 is re-executed.

Then, in the flow for obtaining the compatibility information having the direction of customer C → technical employee J, the technical employee search step S6111 and the customer compatibility verification step S6112 for actually performing the search / selection are shown in the figure. It is implemented by the flowchart shown in FIG. This flow chart is
The comparison information obtained from the order information of a certain customer C is compared with the comparison items obtained from the technical employee information and work result information of all the technical employees J to show the compatibility information.

First, in the "product field", it is selected and decided whether to use the large field, the medium field or the small field.
(F611). This “product field” is selected as a small field when the technical employee information more matched to the request of the customer C is obtained, and when the selection range is narrowed due to the small number of the technical employees J in the relevant field. Major fields are selected.

Next, the business level required by the customer C is designated by looking at the suitability as the information obtained from the customer C, or by looking at the suitability including one level lower. By including the low business standard here, it becomes possible to search for the technical employee J who can achieve the capability improvement of the technical employee J through the business while satisfying the requirement of the customer C, and as a result, the customer satisfaction and the technical employee J can be searched. It is possible to obtain a result that can improve both the business satisfaction degree of (F612). The level range that can be included in the search range can be arbitrarily set by this business level specification, but if the business level is included too low, satisfactory search results will not be obtained, which is meaningless.

Next, a comparison item to be given a special priority is designated (F613). By designating this priority item, it is possible to arbitrarily designate the contents that are considered important in the actual search and reflect them in the search result. The priority items can be selected from all the comparison items described above, but in the actual system, the "product field" and the "business field" with high frequency are frequently used.
A total of 6 types are selected, namely, business categories or business levels related to the above, technology / knowledge or tools related to “technical elements”, and “keywords”.

By performing the above-mentioned three settings and selections in total, comparison calculation, that is, matching (F614) can be performed. In this matching, it is possible to re-specify different search contents (F611 to 613) each time a result is obtained and to rematch many times (F615). The obtained matching is a general matching result in which only the matching degree, the employee number, the area (sales office) to which the employee belongs, the name and the comparison item that can be selected in the matched F613 are displayed by a code, the matching degree, the employee number, and the belonging Area (sales office), name, content of comparison item code in the general matching result displayed in Japanese, and detailed comparison result of other comparison items not displayed in Japanese (F616) ) -Display (F617). When it is desired to display the other result, the matching result can be redesignated and displayed again (F618). In order to make the most of the matching result obtained, the order information and the technical employee information relating to the display can directly refer to the order management database 23 and the technical employee management database 24, respectively, on the screen.

The above-mentioned flowchart is related to the first flow section F6 relating to the dispatching technical employee determination flow S61 for obtaining the compatibility information having the direction of the customer C → the technical employee J.
1 (left side of FIG. 7) and the technical employee ability evaluation flow S6 for obtaining the compatibility information having the direction of technical employee J → customer C
It is possible to selectively implement both the second flow section F62 relating to 2 (right side in FIG. 7).

On the other hand, the technical employee ability evaluation flow S62
Is a flow for obtaining the compatibility information having the so-called technical employee J → customer C direction, and is basically for the purpose of achieving improvement in business customer satisfaction of the technical employee J. Specifically, similar to the dispatched engineer determination flow S61,
"Product field", "Business field" consisting of business category and business level of technical employee J, "Technical element" such as business type,
The comparison method used is the same as the comparison method performed by comparing and calculating the comparison items such as the actual working time and the “keyword” related to the “technical element”. That is, the comparison items and the like used in the dispatched technical staff determination flow S61 and the technical staff capability evaluation flow S62 are basically the same, and the directions of the search / comparison operations are simply changed by 180 °. Further, since the search is performed from the side of the technical employee J, in addition to the above-mentioned comparison items, comparison items such as the "product field" that one wants to try and the "region" in which he / she lives are provided. The "product field" that I want to try is the "product field" in the actual comparison.
Is treated as one of.

In the technical employee ability evaluation flow S62, the technical employee selecting step S621 for selecting the technical employee J who wants to carry out the matching, the current ability of the technical employee J, and the comparison item requested by the customer C are shown. Referring to the step S622 to search for a conforming customer to verify conformity and obtain conformance information.
And a required capability presenting step S623 for presenting the retrieved capability requested by the customer C, and information on training / education for acquiring the required capability (training / education of the training / education management means 90). The management / database 29 includes a training / education information presentation step S624 for presenting the company's training / education plans and the like. Each stage S
This technical employee ability evaluation flow S consisting of 621 to S624
In order to confirm the so-called market value of the technical staff J based on the existing knowledge and skills of the technical employee J by carrying out 62, and to be able to perform a business with high business satisfaction for the future by the confirmation or in the future. The effect of improving the motivation for acquiring the required knowledge and skills can be obtained, and as a result, the business satisfaction of the technical employee J can be improved.

Then, in the flow for obtaining the compatibility information having the direction of the technical employee J → customer C, the matching customer search step S622 and the required capacity presentation step S623 for actually performing the search / selection are shown in FIG. It is implemented by the flowchart shown. This flowchart compares the comparison items obtained from the technical employee information and the work result information of a certain technical employee J with the comparison items obtained from the order information of all customers C to obtain the compatibility information. .

First, in the "product field", a large field, a middle field, a small field or a new "product field" which has not been experienced so far is considered, and which of the exclusions of this "product field" item is used is selected. It is decided (F621). Then add any new "product areas" you would like to experience especially
(F622).

Next, the business standard that can be provided to the customer C by himself (technical employee J) is specified. At this time, it is possible to specify that the suitability is to be viewed by including one lower level. By including the low business standard here, it is possible to deal with the technical employee J and search for the customer C in a wider range. As a result, both the customer satisfaction and the business satisfaction of the technical employee J can be obtained. The result which can be improved is obtained (F623).

Further, the technical employee J designates the "region" in which he / she desires dispatch work (F624). As described above, this “region” is one of the comparison items in this flow F62, and by setting this item, a high degree of job satisfaction can be obtained for job selection due to personal circumstances such as purchasing a house. Can be given.

By making the above-mentioned four settings and selections in total, comparison calculation, that is, matching (F625) can be performed. In this matching, it is possible to re-specify different search contents (F621 to 624) every time a result is obtained and to re-match many times (F626). And the obtained matching is the degree of matching, order number, order area
(Sales office), order contents, general matching result that displays a part of each matched comparison item with a code, matching degree, order number, order area (sales office), order contents, comparison item code in the general matching result Is displayed in Japanese and other comparison items that are not displayed are also displayed in Japanese. Select from two types of detailed matching results (F62
7) -Display (F628). When it is desired to display the other result, the matching result can be redesignated and displayed again (F629). In order to make more effective use of the obtained matching result, the order information and the technical employee information relating to the display can directly refer to the order management database 23 and the technical employee management database 24, respectively, on the screen.

As described above, each step S
In S2, S3, S4, S5 and S6, each processing such as corresponding input is performed when the target event occurs and is confirmed simultaneously and in parallel in time. Therefore, all can be recognized as a series of flows, but it is impossible to uniformly recognize the correlation of each process by matching the time axes.

(Ancillary Step) The interview record management step S7
Is a step of operating the interview record management means 70, and occurs for each customer C when the contract with each customer C is established. This step S7 is basically a contract management step S as shown in FIG.
71, an explicit nonconformance response step S72 and a potential nonconformance prevention step S73.

The contract management step S71 is a pre-step S711 which is performed before the start of the contract work at the customer, and a work which is provided to the customer C at regular intervals (for example, one week) after the start of the work. It includes a business content input step S712 in which a third party of the sales department E in charge inputs the content and the like, and a business content input step S713 in which the business content is input at the end of the contract. At the time of data input in the work content input step S713, approval of the manager of the sales department in charge E or the like is required. When the contract is renewed after the contract ends, the previous step S71 is performed again.
Returning to step 1, this contract management step S71 is repeatedly executed.

In the explicit nonconformity handling step S72, the content of the nonconformity that has occurred is confirmed, and the actual nonconformity confirmation input step S728 for inputting the nonconformance information, and the nonconformity corrective action input step S722 for inputting the treatment information, After discussing the nonconformity with the customer C, the content of the action is determined based on the judgment of the customer C. Similar recurrence prevention measures for the nonconformity are examined, and the nonconformity recurrence prevention measure input step S722 for inputting the countermeasure information.
Consists of. Especially, the nonconformance recurrence prevention measure input step S7
In 22, there is an option of ending the contract, replacing the technical employee J or interviewing the technical employee J, and continuing by training or / and providing guidance.

The potential nonconformity prevention step S73 confirms the content of the nonconformity that may occur and inputs the nonconformity information. And the nonconformity preventive action input step S732 of determining the action content and inputting the action information. In the nonconformity action input step S732, there are options to terminate the contract, replace the technical employee J or interview the technical employee J, and continue the training or / and guidance. Further, when the process proceeds to the nonconformity preventive action input step S732, the action determination may be taken into account internally to determine the in-house response such as training.

The employment management step S8 operates the employment management means 80, and as shown in FIG. An information input step S81 for inputting all information related to the hiring plan of the technical employee J, and a search / browsing for each hiring department S to search and browse data for planning future hiring plans, etc. in the hiring management system SCM8. And step S82.

The training / education management step S9 operates the training / education management means 90, and as shown in FIG. 10, the customer management database 22, the order management database 23, the work result management database 25 and the interview. Information input step S91 for inputting all the information related to the training / education plan required for the technical employee J from the record management database 27, and each training department K uses the training / education management system KCM9 for future training / education plans. This includes a search / browsing step S92 for searching / browsing data for planning such as.

When the above-mentioned respective steps S7, S8 and S9 are carried out to change the current attendance state of the technical employee J, the technical employee management means 40 including the actual work management means 42, etc. When it is necessary to update the information in the main system, the corresponding step S4 (S42) is immediately started. For example, the contract management step S71, the apparent nonconformance response step S72, and the potential nonconformance prevention step S described above.
When a situation such as the termination of the contract, the replacement of the technical employee J, or the continuation of the technical employee J occurs due to the implementation of 73, the order management unit 30 and / or the technical employee management corresponding to each via the database server 10. Information is provided to the means 40 and the like, and the corresponding steps S3 and / or S4 are executed as necessary.

Next, with reference to FIG. 11, the relationship between the respective processes for operating the main structures for each department will be described according to the flow up to the actual contract. Further, the interview record management step S7 regarding nonconformance processing which is highly likely to be directly related to the satisfaction of the customer C will be described separately with reference to FIG.

First, the sales department E basically inputs various customer information obtained by collecting information such as market trend research and visiting customer companies to the customer management means database 22 in the customer management step S2. Then, after the order management step S3 for confirming / considering the order details, the operation management step S6 for searching / determining / determining the technical employee J to be dispatched is reached.

When carrying out the work management step S6,
As described above, the order management database 23, the technical employee management database 24 (actual business management database 24a and TCD management database 24b) and the business result management database 25 are used. When the contract is concluded with the customer C, the interview record management step S7 is executed in connection with the contract. In addition, when the contract ends, the technical employee management process S4 (actual business management process S
42 and the TCD management step S44), the business result management step S5, and the interview record management step S7. Then, this series of flow is fed back to the sales strategy.

Next, the hiring department S hires new or mid-career new technical employees in accordance with the hiring plan planned / planned by the hiring management process S8 as part of the hiring strategy. Information regarding the hired technician J can be found in the technician management process S
4 (actual work management process S42 and TCD management process S44)
Is carried out. And the hired technical employee J
Is sent to the education department K, which will be described later.

In the education department K, according to the training plan prepared by the training / education management system KCM9 as part of the training strategy, the training of the new technical employee J and the training / education on the technical and human nature of the technical employee J are carried out. To do. The result information of the training / education is processed by performing the TCD management process S44 and the interview record management process S7.

The steps carried out in each of the departments E, S and K are subject to an internal quality audit by the quality assurance department of the head office as part of the QA strategy, and are regularly checked and necessary. Improvements are made accordingly. The strategies of the respective departments E, S, and K are basically determined by the business strategy based on the business strategy of the company, and are also utilized as important information when formulating the business strategy and business strategy.

The interview record management step S7 in the sales department E is carried out by concluding a contract with the customer C, as shown in FIG. Through the implementation of this step S7, the technical employee J is constantly checking the work content (technical ability), and if a nonconformity such as a complaint occurs or it is judged that there is a fear of nonconformity, the customer judgment Replaced by,
Business continuity (including retraining / education) or contract termination. The information is also processed by the technical employee management process S4 (actual work management process S42 and TCD management process S44). Depending on its content, the training / education management system KCM9 is executed only by internal judgment, and is reflected in subsequent training plans as necessary. Regarding Figure 12,
The steps S71 and S7 described above are provided to facilitate understanding.
It is described separately for each 2 and S73.

(Other Structures and Steps) Next, other structures and steps not described so far will be described below with reference to FIG. The contents explained here are prepared for a situation that may occur at the customer's place during the contract execution by the technical employee J, and new / advanced customer requests, rapid increase of the technical employee load, replacement of the technical employee, etc. can be considered.

The demand response means for responding to new / advanced customer demands, the load response means as a means for responding to the rapid increase in the load of the technical staff, and the change of the technical staff J, that is, the unexpected illness, injury or retirement. As a means to do so, a change correspondence means is constructed between the sales department E in charge, the recruiting department S, and the education department K by the database and system constituting each means already described.

Each step for operating each of these means, that is, the request response step ST for new / high-level customer requests
1. Load handling process S to cope with the rapid increase in the load of technical employee J
The change handling process ST3 corresponding to the change of T2 and the technical employee J is carried out as follows. Requirement response process ST1 It is judged from the contents whether it is necessary to respond to new technology, and if it responds to new technology, training / education management process S
By carrying out step 9, the predetermined technical employee J is made to learn a new technology, and in the case of an existing technology, the number of technical employees who have acquired the existing technology is increased or the technical employee J is replaced.
Customer C makes these final decisions. In the case of the above-mentioned new technology, existing management resources (for example, training equipment,
If it is difficult for the training instructor, etc.) to respond, introduction of new management resources will be considered. Load handling process ST2 Basically, it is handled by increasing the number of registered technical employees J. Change process ST3 Basically, the change is made by changing the registered technical employee J.

With respect to the characteristics of each of the steps and processes ST1, ST2 and ST3, the sales department E in charge or the company-wide response is selected depending on the size of the situation, and depending on the case, even a management strategic decision is made. This means that the above-mentioned constantly operating means and processes are preferentially implemented.

[0097]

As described above, according to the information management system and the method for best matching in engineering outsourcing according to the present invention, it is possible to use it particularly suitably for engineering outsourcing and conclude a dispatch contract. By comparing the request from the customer company of the order recipient to the technical staff to be dispatched and the ability of the technical staff who can be dispatched, by comparing the customer business and the request of the technical staff and calculating, Efficiently evaluate the conformity between customers and technical staff, quickly search and determine the optimal technical staff, and improve customer satisfaction and technical staff business satisfaction and ability. is there.

[Brief description of drawings]

FIG. 1 is a schematic diagram showing an outline of an information management system according to a preferred embodiment of the present invention.

FIG. 2 is a schematic diagram showing the main structure of the information management system shown in FIG. 1 in three dimensions.

3 is a schematic diagram stereoscopically showing an accompanying structure of the information management system shown in FIG. 1. FIG.

FIG. 4 is a schematic diagram showing actual job management means and TCD management means that form the technical employee management means shown in FIG.

FIG. 5 is a process diagram showing a customer management process, an order management process, a technical employee management process, and a business result management process for operating each main structure according to the embodiment.

FIG. 6 is a process diagram showing a work management process of operating a work management means, which is one of the main structures according to the embodiment.

7 is a flowchart showing a flow of obtaining compatibility information in the business management process shown in FIG.

FIG. 8 is a process diagram showing an interview record management process of operating an interview record management means in the structure according to the embodiment.

FIG. 9 is a process diagram showing a hiring management process of operating a hiring management means in the structure according to the embodiment.

FIG. 10 is a process diagram showing a training / education management process of operating a training / education management means in the structure according to the example.

FIG. 11 is a schematic diagram in which the structure according to the example is divided for each department and the relationship of each process is shown according to an actual flow.

FIG. 12 is a schematic diagram showing the relationship between the steps of operating the interview record managing means shown in FIG. 8 according to an actual flow.

FIG. 13 is a process drawing showing each process of operating a means having another structure.

[Explanation of symbols]

10 database server 20 Customer management means 30 Order management means 40 Technical Employee Management Means 42 Actual business management means 44 Technical background management means 50 Business results management means 60 Business management means 70 Interview record management means 80 Employment management means 90 Training / education management means E sales department ECM first client machine S recruitment department SCM Second Client Machine K education department KCM Third Client Machine L specific line C customer J technical staff S2 Customer management process S3 Order management process S4 technical employee management process S42 Actual business management process S44 TCD management process S5 Business results management process S6 Business management process S7 Interview record management process S8 Recruitment management process S9 training / education management process

Continued front page    (72) Inventor Takashi Yamori             8-5-26 Akasaka, Minato-ku, Tokyo Akasaka DS             Building inside Meitec Co., Ltd. (72) Inventor Yoshinori Takamine             8-5-26 Akasaka, Minato-ku, Tokyo Akasaka DS             Building inside Meitec Co., Ltd. (72) Inventor Kanji Fukuda             8-5-26 Akasaka, Minato-ku, Tokyo Akasaka DS             Building inside Meitec Co., Ltd. (72) Inventor Yukio Ueyama             8-5-26 Akasaka, Minato-ku, Tokyo Akasaka DS             Building inside Meitec Co., Ltd. (72) Inventor Hidetomo Naganuma             8-5-26 Akasaka, Minato-ku, Tokyo Akasaka DS             Building inside Meitec Co., Ltd. (72) Inventor Hideyo Kokubun             8-5-26 Akasaka, Minato-ku, Tokyo Akasaka DS             Building inside Meitec Co., Ltd. (72) Inventor Torii Mikine             8-5-26 Akasaka, Minato-ku, Tokyo Akasaka DS             Building inside Meitec Co., Ltd. (72) Inventor Hiroyuki Yanagida             8-5-26 Akasaka, Minato-ku, Tokyo Akasaka DS             Building inside Meitec Co., Ltd.

Claims (40)

[Claims] 1. A database server (10) and at least one
A computer network that allows two client machines (CM) to communicate with each other via a specific line (L), and enables input and output of various information related to orders. The order management means (30) that can be shared in real time and various information related to the technical staff (J) can be input and output so that the technical staff information can be shared in real time in the computer network. The technical staff managing means (40) and the business that enables the input and output of various information related to the business results of the technical staff (J), thereby enabling the business result information to be shared in real time in the computer network. Results management means (50), the customer's request based on various information about the order provided by the order management means (30), Operative employee management means (4
Various information about the technical staff (J) provided by (0) and the technical staff provided by the work result management means (50).
(J) It is possible to input and output various information relating to the compatibility between the request of the customer (C) and the technical employee (J) to be dispatched by comparing and computing various information regarding the business result. And the business management means (60) capable of sharing the compatibility information in real time in the computer network by means of the order management means (30), the technical employee management means (40), the business result management means ( 50) and the business management means (60), each of which is shared with each other, always keeps the latest information,
By utilizing the compatibility information obtained from the business management means (60), the customer satisfaction achieved by the dispatch of a technical employee (J) who shows high compatibility with the request of the customer (C), and the technology An information management system characterized in that it is configured so as to improve both the business satisfaction of the technical employee (J), which is achieved by the high suitability for the requirements of the business content of the employee (J). 2. A database server (10) and at least one
A computer network that allows two client machines (CM) to communicate with each other via a specific line (L), and enables input and output of various information related to orders. The order management means (30) that can be shared in real time and various information related to the technical staff (J) can be input and output so that the technical staff information can be shared in real time in the computer network. The technical staff managing means (40) and the business that enables the input and output of various information related to the business results of the technical staff (J), thereby enabling the business result information to be shared in real time in the computer network. Results management means (50), the customer's request based on various information about the order provided by the order management means (30), Operative employee management means (4
Various information about the technical staff (J) provided by (0) and the technical staff provided by the work result management means (50).
(J) It is possible to input and output various information relating to the compatibility between the request of the customer (C) and the technical employee (J) to be dispatched by comparing and computing various information regarding the business result. Enables the input and output of various information relating to the adoption by the order management means (30) and the main structure consisting of the business management means (60) capable of sharing the compatibility information in real time in the computer network. , Thereby enabling the employment information to be shared in real time in the computer network, and / or the customer management means (20), the order management means (30) and the business result management means (50). )
Training / education management means that enables input / output of various information related to training / education to be carried out to the technical employee (J) in the above, and thereby enables sharing of the training / education information in the computer network in real time 90) as an ancillary structure consisting of the order management means (30), the technical employee management means (40), the business result management means (50) and the business management means (60) main structure and recruitment management means ( 80) and / or each of the above-mentioned respective information shared between the auxiliary structures including the training / education management means (90) is always kept up to date, and the compatibility information obtained from the work management means (60) By utilizing, the customer satisfaction achieved by dispatching a technical employee (J) who shows high compatibility with the request of the customer (C) and a high conformity with the technical content requirement of the technical employee (J). Of technical employees (J) achieved by Information management system characterized by being configured as capable of improving both the Tsutomu satisfaction. 3. A database server (10) and at least one
A computer network that allows two client machines (CM) to communicate with each other via a specific line (L), and enables input and output of various information related to orders. The order management means (30) that can be shared in real time and various information related to the technical staff (J) can be input and output so that the technical staff information can be shared in real time in the computer network. The technical staff managing means (40) and the business that enables the input and output of various information related to the business results of the technical staff (J), thereby enabling the business result information to be shared in real time in the computer network. Results management means (50), the customer's request based on various information about the order provided by the order management means (30), Operative employee management means (4
Various information about the technical staff (J) provided by (0) and the technical staff provided by the work result management means (50).
(J) It is possible to input and output various information relating to the compatibility between the request of the customer (C) and the technical employee (J) to be dispatched by comparing and computing various information regarding the business result. With the main structure consisting of the business management means (60) capable of sharing the compatibility information in real time in the computer network, and the input / output of various information obtained by the interview with the technical employee (J). The interview record management means (70) that enables the sharing of the interview information in real time in the computer network, and various types of adoption in the order management means (30) and the interview record management means (70). Recruitment management means (80) capable of inputting / outputting information so that the recruitment information can be shared in real time in the computer network, and the customer management means (2)
0), order management means (30), work result management means (50), and interview record management means (70) enable input and output of various information related to training and education for technical employees (J). The training / education information can be shared in real time in the computer network, and the training / education management means (90) is provided with at least one auxiliary structure, and the order management means (30) and the technical staff are included. The main structure consisting of management means (40), work result management means (50) and work management means (60) and interview record management means (70), recruitment management means (80) and training / education management means (90) By keeping the respective information shared among the associated structures including at least one of them at the latest, and utilizing the compatibility information obtained from the business management means (60), the customer (C) Of the technical employees (J) who show high compatibility with the requirements of Configured to improve both the customer satisfaction achieved by the customer service and the business satisfaction of the technical employee (J) achieved by the high conformity with the requirements of the technical employee (J) regarding the business content. Information management system characterized by. 4. A database server (10) and at least one
A computer network that allows two client machines (CM) to communicate with each other via a specific line (L) and various information related to the customer (C) can be input and output. Customer management means that can be shared in real time in the computer network (2
0), and various information related to technical staff (J) and order management means (30) that enables input and output of various information related to orders, thereby enabling real-time sharing of the ordered information in the computer network. Input / output of the technical employee, thereby enabling the technical employee information to be shared in real time in the computer network, and the inputting of various information regarding the business results of the technical employee (J). The business result management means (50) that enables output and thereby enables the business result information to be shared in real time in the computer network, and various information related to orders provided by the order management means (30). Based on customer's request based on the technical employee management means (4
Various information about the technical staff (J) provided by (0) and the technical staff provided by the work result management means (50).
(J) It is possible to input and output various information relating to the compatibility between the request of the customer (C) and the technical employee (J) to be dispatched by comparing and computing various information regarding the business result. And a business management means (60) capable of sharing the compatibility information in real time in the computer network by means of the customer management means (20), order management means (30), technical employee management means (40). ), Business result management means (50) and business management means
(60) to maintain the latest information of each of the shared mutually, and by utilizing the compatibility information obtained from the business management means (60), to meet the request of the customer (C) Customer satisfaction achieved by dispatching a technical employee (J) who shows high suitability, and business satisfaction of a technical employee (J) achieved by high suitability for the requirements of the technical employee (J) An information management system characterized by being configured so as to improve both. 5. A database server (10) and at least one
A computer network that allows two client machines (CM) to communicate with each other via a specific line (L) and various information related to the customer (C) can be input and output. Customer management means that can be shared in real time in the computer network (2
0), and various information related to technical staff (J) and order management means (30) that enables input and output of various information related to orders, thereby enabling real-time sharing of the ordered information in the computer network. Input / output of the technical employee, thereby enabling the technical employee information to be shared in real time in the computer network, and the inputting of various information regarding the business results of the technical employee (J). The business result management means (50) that enables output and thereby enables the business result information to be shared in real time in the computer network, and various information related to orders provided by the order management means (30). Based on customer's request based on the technical employee management means (4
Various information about the technical staff (J) provided by (0) and the technical staff provided by the work result management means (50).
(J) It is possible to input and output various information relating to the compatibility between the request of the customer (C) and the technical employee (J) to be dispatched by comparing and computing various information regarding the business result. By the main structure consisting of the business management means (60) capable of sharing the compatibility information in real time in the computer network, and various types of adoption in the customer management means (20) and the order management means (30). Recruitment management means (80) or / and the customer management means (20) and order management means (30) capable of inputting and outputting information so that the employment information can be shared in real time in the computer network. It is also possible to input / output various information related to training / education to / from the technical employee (J) in the work result management means (50), and this training / education information can be stored in the computer network. It consists of an accompanying structure consisting of training / education management means (90) that can be shared in real time, the customer management means (20), order management means (30), technical employee management means (40), work result management Means (50) and business management means
Main structure consisting of (60) and recruitment management means (80) or /
And keeping the respective information shared among the associated structures consisting of the training / education management means (90) mutually up-to-date and utilizing the compatibility information obtained from the business management means (60). Then, customer satisfaction achieved by dispatching a technical employee (J) who shows high compatibility with the requirements of the customer (C),
An information management system characterized by being configured so as to improve both the business satisfaction of a technical employee (J), which is achieved by a high degree of conformity with the requirements of the technical employee (J) in the business content. 6. A database server (10) and at least one
A computer network that allows two client machines (CM) to communicate with each other via a specific line (L) and various information related to the customer (C) can be input and output. Customer management means that can be shared in real time in the computer network (2
0), and various information related to technical staff (J) and order management means (30) that enables input and output of various information related to orders, thereby enabling real-time sharing of the ordered information in the computer network. Input / output of the technical employee, thereby enabling the technical employee information to be shared in real time in the computer network, and the inputting of various information regarding the business results of the technical employee (J). The business result management means (50) that enables output and thereby enables the business result information to be shared in real time in the computer network, and various information related to orders provided by the order management means (30). Based on customer's request based on the technical employee management means (4
Various information about the technical staff (J) provided by (0) and the technical staff provided by the work result management means (50).
(J) It is possible to input and output various information relating to the compatibility between the request of the customer (C) and the technical employee (J) to be dispatched by comparing and computing various information regarding the business result. With the main structure consisting of the business management means (60) capable of sharing the compatibility information in real time in the computer network, and the input / output of various information obtained by the interview with the technical employee (J). An interview record management means (70) capable of sharing the interview information in real time in the computer network, and the customer management means (20),
Recruitment management means (80) capable of inputting / outputting various kinds of information regarding recruitment in the order management means (30) and the interview record management means (70) so that the recruitment information can be shared in real time in the computer network. ) And the technical staff in the customer management means (20), the order management means (30), the business result management means (50) and the interview record management means (70).
(J) A training / education management means (90) capable of inputting / outputting various kinds of information regarding training / education to be carried out to (J) so that the training / education information can be shared in real time in the computer network. And an auxiliary structure including at least one of the following: the customer management means (20), the order management means (30), the technical employee management means (40), the business result management means (50) and the business management means.
(60) and a main structure consisting of (60) and an ancillary record management means (70), a hiring management means (80), and a training / education management means (90), which are shared with each other. By keeping the latest information of each customer and utilizing the compatibility information obtained from the business management means (60),
Customer satisfaction achieved by dispatching a technical employee (J) who shows high compatibility with the requirements of (C), and technical employee achieved by high compatibility with the technical requirements of the technical employee (J) An information management system characterized by being configured so as to improve both the business satisfaction of (J). 7. The business management database (26) is constructed as a virtual two-dimensional database for handling at least two types of information in a matrix in a part or the whole thereof. Information management system described in. 8. The business management database (26) is constructed as a virtual n-dimensional database for handling n kinds of information in a matrix in a part or the whole thereof. Information management system described. 9. A quantification management database (26) for quantitatively carrying out a comparison calculation in the business management means (60).
The method according to claim 1, wherein a) is provided in the database server (10).
The information management system according to any one of to 8. 10. The quantification management database (26a)
10. The information management system according to claim 9, wherein is constructed as a virtual two-dimensional database in order to handle at least two types of information in a matrix in part or in whole. 11. The quantification management database (26a)
10. The information management system according to claim 9, wherein is constructed as a virtual n-dimensional database to handle n types of information in a matrix in a part or the whole thereof. 12. The means (20, 40, 30, 60, 50, 70, 80, 9)
The information management system according to any one of claims 1 to 11, wherein a calculation mechanism for executing the calculation in 0) is installed in the database server (10). 13. The means (20, 40, 30, 60, 50, 70, 80, 9)
The information management system according to any one of claims 1 to 11, wherein a calculation mechanism that executes the calculation in 0) is installed in the client machine (CM). 14. The client machine (CM) is arranged in at least three departments of a sales department (E), a recruitment department (S) and an education department (K), respectively. Information management system. 15. The client machine installed in the sales department (E) is input to the order management means (30).
The information management system according to claim 14, which is performed only from (CM). 16. The client machine installed in the sales department (E) is input to the customer management means (20).
The information management system according to claim 14 or 15, which is performed only from (CM). 17. The information management system according to claim 1, wherein the technical employee management means (40) comprises an actual work management means (42) and a technical career management means (44). 18. A client machine (CM) installed in each of the sales department (E), the recruiting department (S) and the education department (K).
Is a specific line (L) only to the database server (10)
The information management system according to any one of claims 14 to 17, wherein the information management system is capable of communicating via the. 19. The specific line (L) used for a computer network is an analog telephone line or ISDN.
The information management system according to any one of claims 1 to 18, wherein a telephone line, a dedicated line, a wireless line, or the like is selected. 20. The information management system according to claim 1, wherein the database server (10) also functions as a client machine (CM). 21. At least one client machine (CM) and database server (1) via a specific line (L).
(0) uses a computer network that can communicate with each other, and inputs various kinds of information regarding the order from the at least one client machine (CM) to the database server (10).
An order management process in which the order information can be shared in real time by accumulating and outputting from the database server (10) to the client machine (CM).
(S3) and various information about the technical employee (J) from the at least one client machine (CM) to the database server (10)
By inputting / accumulating in the database server (10) and outputting to the client machine (CM),
The technical employee management process (S4) that allows the technical employee information to be shared in real time, and various information related to the business results of the technical employee (J) from the at least one client machine (CM) to the database server (10). ) And the business result management process (S5) that enables the business result information to be shared in real time by enabling the output from the database server (10) to the client machine (CM). , The customer's request based on various information regarding the order provided by the order management step (S3), and the technical employee management step (S3)
Various information about the technical employee (J) provided by 4) and the technical employee provided by the business result management process (S5)
Between the request of the customer (C) and the technical employee (J) to be dispatched, which are obtained by comparing and calculating various information related to the business results of (J) under the control of the at least one client machine (CM). Business management process that enables sharing of the compatibility information in real time by enabling output of various information related to the compatibility to the client machine (CM)
(S6), to perform processing of various information stored in the database server (10) through the computer network in a coordinated manner, and manage the business in response to a request from the client machine (CM). Customer satisfaction achieved by dispatching a technical employee (J) who shows a high degree of conformity to the request of the customer (C) by utilizing the conformity information obtained by performing the step (S6), and the technical employee An information management method characterized in that the technical staff (J) is able to improve both the business satisfaction level achieved by the high suitability of the business content requirements of (J). 22. At least one client machine (CM) and database server (1) via a specific line (L).
(0) uses a computer network that can communicate with each other, and inputs various kinds of information regarding the order from the at least one client machine (CM) to the database server (10).
An order management process in which the order information can be shared in real time by accumulating and outputting from the database server (10) to the client machine (CM).
(S3) and various information about the technical employee (J) from the at least one client machine (CM) to the database server (10)
By inputting / accumulating in the database server (10) and outputting to the client machine (CM),
The technical employee management process (S4) that allows the technical employee information to be shared in real time, and various information related to the business results of the technical employee (J) from the at least one client machine (CM) to the database server (10). ) And the business result management process (S5) that enables the business result information to be shared in real time by enabling the output from the database server (10) to the client machine (CM). , The customer's request based on various information regarding the order provided by the order management step (S3), and the technical employee management step (S3)
Various information about the technical employee (J) provided by 4) and the technical employee provided by the business result management process (S5)
Between the request of the customer (C) and the technical employee (J) to be dispatched, which are obtained by comparing and calculating various information related to the business results of (J) under the control of the at least one client machine (CM). Business management process that enables sharing of the compatibility information in real time by enabling output of various information related to the compatibility to the client machine (CM)
(S6), various information regarding the recruitment of the technical employee (J) is input / stored in the database server (10) from the at least one client machine (CM) and the order management process (S3), Carrying out to the technical staff (J) and / or the hiring management step (S8) that enables the hiring information to be shared in real time by enabling output from the database server (10) to the client machine (CM). Various information related to training / education is provided to the at least one client machine (CM), order management process (S3) and business result management process (S).
5) It is possible to share the training / education information in real time by inputting / accumulating it from the database server (10) to the database server (10) and outputting it from the database server (10) to the client machine (CM). Training / education management process
(S9), the processing of various information accumulated in the database server (10) via the computer network in cooperation with the business management step in response to a request from the client machine (CM) By utilizing the conformance information obtained by performing (S6), the customer satisfaction achieved by the dispatch of a technical employee (J) who shows a high degree of conformity to the request of the customer (C), and the technical employee ( An information management method characterized in that both the technical satisfaction (J) and the business satisfaction of the technical staff (J), which is achieved by the high suitability for the business content requirements of J), are improved. 23. At least one client machine (CM) and database server (1) via a specific line (L).
(0) uses a computer network that can communicate with each other, and inputs various kinds of information regarding the order from the at least one client machine (CM) to the database server (10).
An order management process in which the order information can be shared in real time by accumulating and outputting from the database server (10) to the client machine (CM).
(S3) and various information about the technical employee (J) from the at least one client machine (CM) to the database server (10)
By inputting / accumulating in the database server (10) and outputting to the client machine (CM),
The technical employee management process (S4) that allows the technical employee information to be shared in real time, and various information related to the business results of the technical employee (J) from the at least one client machine (CM) to the database server (10). ) And the business result management process (S5) that enables the business result information to be shared in real time by enabling the output from the database server (10) to the client machine (CM). , The customer's request based on various information regarding the order provided by the order management step (S3), and the technical employee management step (S3)
Various information about the technical employee (J) provided by 4) and the technical employee provided by the business result management process (S5)
Between the request of the customer (C) and the technical employee (J) to be dispatched, which are obtained by comparing and calculating various information related to the business results of (J) under the control of the at least one client machine (CM). Business management process that enables sharing of the compatibility information in real time by enabling output of various information related to the compatibility to the client machine (CM)
(S6), various information obtained by the interview with the technical employee (J),
The interview information is shared in real time by inputting / accumulating data from the at least one client machine (CM) to the database server (10) and enabling output from the database server (10) to the client machine (CM). The interview record management process (S7) and various information relating to the hiring of the technical employee (J) are stored in the at least one client machine (CM), order management process (S3) and interview record management process (S7). ) From the database server (10) and output to the client machine (CM) from the database server (10) so that the employment information can be shared in real time. (S8) and various information related to training / education provided to technical employees (J), the at least one client machine (CM), order management process (S3), business result management Extent (S5) and interviews the database server from the recording control step (S7) (1
0) Input / store in the database server (10)
From the client machine (CM) so that the training / education information can be shared in real time, and at least one of the attendant steps consisting of the training / education management step (S9), By cooperatively executing processing of various information accumulated in the database server (10) via the computer network, and by performing the business management step (S6) in response to a request from the client machine (CM). By utilizing the conformance information obtained, the customer satisfaction achieved by dispatching a technical employee (J) who shows a high degree of conformity to the request of the customer (C) and the business content of the technical employee (J). The information management method is characterized in that the technical staff (J) is able to improve both the work satisfaction level and the business satisfaction level achieved by the high conformity with the requirements of the above. 24. At least one client machine (CM) and database server (1) via a specific line (L).
(0) uses a computer network that can communicate with each other, inputs and stores various information regarding the customer (C) from the at least one client machine (CM) to the database server (10), and ) To the client machine (CM) so that the customer information can be shared in real time, and the customer management step (S2), and various information regarding orders received, can be sent to the at least one client machine (CM). ) To the database server (10)
An order management process in which the order information can be shared in real time by accumulating and outputting from the database server (10) to the client machine (CM).
(S3) and various information about the technical employee (J) from the at least one client machine (CM) to the database server (10)
By inputting / accumulating in the database server (10) and outputting to the client machine (CM),
The technical employee management process (S4) that allows the technical employee information to be shared in real time, and various information related to the business results of the technical employee (J) from the at least one client machine (CM) to the database server (10). ) And the business result management process (S5) that enables the business result information to be shared in real time by enabling the output from the database server (10) to the client machine (CM). , The customer's request based on various information regarding the order provided by the order management step (S3), and the technical employee management step (S3)
Various information about the technical employee (J) provided by 4) and the technical employee provided by the business result management process (S5)
Between the request of the customer (C) and the technical employee (J) to be dispatched, which are obtained by comparing and calculating various information related to the business results of (J) under the control of the at least one client machine (CM). Business management process that enables sharing of the compatibility information in real time by enabling output of various information related to the compatibility to the client machine (CM)
(S6), to perform processing of various information stored in the database server (10) through the computer network in a coordinated manner, and manage the business in response to a request from the client machine (CM). Customer satisfaction achieved by dispatching a technical employee (J) who shows a high degree of conformity to the request of the customer (C) by utilizing the conformity information obtained by performing the step (S6), and the technical employee An information management method characterized in that the technical staff (J) is able to improve both the business satisfaction level achieved by the high suitability of the business content requirements of (J). 25. At least one client machine (CM) and database server (1) via a specific line (L).
(0) uses a computer network that can communicate with each other, inputs and stores various information regarding the customer (C) from the at least one client machine (CM) to the database server (10), and ) To the client machine (CM) so that the customer information can be shared in real time, and the customer management step (S2), and various information regarding orders received, can be sent to the at least one client machine (CM). ) To the database server (10)
An order management process in which the order information can be shared in real time by accumulating and outputting from the database server (10) to the client machine (CM).
(S3) and various information about the technical employee (J) from the at least one client machine (CM) to the database server (10)
By inputting / accumulating in the database server (10) and outputting to the client machine (CM),
The technical employee management process (S4) that allows the technical employee information to be shared in real time, and various information related to the business results of the technical employee (J) from the at least one client machine (CM) to the database server (10). ) And the business result management process (S5) that enables the business result information to be shared in real time by enabling the output from the database server (10) to the client machine (CM). , The customer's request based on various information regarding the order provided by the order management step (S3), and the technical employee management step (S3)
Various information about the technical employee (J) provided by 4) and the technical employee provided by the business result management process (S5)
Between the request of the customer (C) and the technical employee (J) to be dispatched, which are obtained by comparing and calculating various information related to the business results of (J) under the control of the at least one client machine (CM). Business management process that enables sharing of the compatibility information in real time by enabling output of various information related to the compatibility to the client machine (CM)
(S6), various information regarding the employment of the technical employee (J) is provided to the at least one client machine (CM) and the customer management step (S).
2) and order management process (S3) to the database server
(10) is input / stored, and the database server (1
0) From the client machine (CM) to the output so that the employment information can be shared in real time, the employment management process (S8) and / or the training / education to be carried out by the technical employee (J). Various information, at least 1
One client machine (CM), a customer management process (S2), an order management process (S3) and a business result management process (S5) are input and accumulated in the database server (10), and from the database server (10). A training / education management process (S9) is provided that enables the training / education information to be shared in real time by enabling output to a client machine (CM), and the database server (10) is connected to the database server (10) via the computer network. By executing the processing of various information to be stored in cooperation with each other, and by utilizing the compatibility information obtained by performing the business management step (S6) in response to a request from the client machine (CM), the customer ( (C) Customer satisfaction achieved by dispatching a technical employee (J) who is highly compatible with the requirements of (C), and technical staff (A) achieved by high compatibility with the technical requirements of the technical employee (J). An information management method characterized in that it is designed to improve both the work satisfaction of J). 26. At least one client machine (CM) and database server (1) via a specific line (L).
(0) uses a computer network that can communicate with each other, inputs and stores various information regarding the customer (C) from the at least one client machine (CM) to the database server (10), and ) To the client machine (CM) so that the customer information can be shared in real time, and the customer management step (S2), and various information regarding orders received, can be sent to the at least one client machine (CM). ) To the database server (10)
An order management process in which the order information can be shared in real time by accumulating and outputting from the database server (10) to the client machine (CM).
(S3) and various information about the technical employee (J) from the at least one client machine (CM) to the database server (10)
By inputting / accumulating in the database server (10) and outputting to the client machine (CM),
The technical employee management process (S4) that allows the technical employee information to be shared in real time, and various information related to the business results of the technical employee (J) from the at least one client machine (CM) to the database server (10). ) And the business result management process (S5) that enables the business result information to be shared in real time by enabling the output from the database server (10) to the client machine (CM). , The customer's request based on various information regarding the order provided by the order management step (S3), and the technical employee management step (S3)
Various information about the technical employee (J) provided by 4) and the technical employee provided by the business result management process (S5)
Between the request of the customer (C) and the technical employee (J) to be dispatched, which are obtained by comparing and calculating various information related to the business results of (J) under the control of the at least one client machine (CM). Business management process that enables sharing of the compatibility information in real time by enabling output of various information related to the compatibility to the client machine (CM)
(S6), various information obtained by the interview with the technical employee (J),
The interview information is shared in real time by inputting / accumulating data from the at least one client machine (CM) to the database server (10) and enabling output from the database server (10) to the client machine (CM). The interview record management process (S7) and various information regarding the hiring of the technical employee (J) are stored in the at least one client machine (CM), customer management process (S2), order management process (S3). And the interview record management step (S7) inputs and accumulates in the database server (10), and the database server (10) can output to the client machine (CM) to share the employment information in real time. The hiring management process (S8) and various information related to training and education to be provided to the technical employee (J) are obtained from the at least one client machine (CM), customer management process (S). 2), the order management process (S3), the business result management process (S5) and the interview record management process (S7) are input and accumulated in the database server (10), and the client machine (from the database server (10) ( (C9) is provided so that the training / education information can be shared in real time so that the training / education information can be shared in real time. Compatibility information obtained by carrying out the business management step (S6) in response to a request from the client machine (CM), while cooperatively executing processing of various information stored in the database server (10). High degree of conformity to customer satisfaction achieved by dispatching a technical employee (J) who shows high suitability for the request of the customer (C) and the requirement of the technical content of the technical employee (J). To sex An information management method characterized in that the technical staff (J) achieves both higher job satisfaction and higher achievement. 27. The construction of the business management database (26) is performed as a virtual two-dimensional database in order to handle at least two types of information in a matrix in a part or the whole thereof. Information management method described in. 28. The construction of the business management database (26) is performed as a virtual n-dimensional database for handling n kinds of information in a matrix in a part or the whole thereof. Information management method described. 29. The comparison calculation in the work management step (S6) is quantitatively performed by a quantification management database (26a) provided in the database server (10). Information management method described in. 30. The information management according to claim 29, wherein the quantification management database (26a) is constructed as a virtual two-dimensional type database in order to handle at least two types of information in a matrix in part or in whole. Method. 31. The information management method according to claim 29, wherein the quantification management database (26a) is constructed as a virtual n-dimensional database for treating n kinds of information in a matrix in a part or the whole. . 32. The steps (S2, S3, S4, S5, S6, S7, S8, S
The information management method according to any one of claims 21 to 31, wherein the calculation in 9) is performed by the database server (10). 33. Each of the steps (S2, S3, S4, S5, S6, S7, S8, S
The information management method according to any one of claims 21 to 31, wherein the calculation in 9) is performed by the client machine (CM). 34. The client machine (CM) is arranged so that at least three departments of a sales department (E), a hiring department (S) and an education department (K) are operated.
The information management method according to any one of 1 to 33. 35. The information management method according to claim 34, wherein in the customer management step (S2), input is performed only from a client machine (CM) arranged in the sales department (E). 36. The information management method according to claim 34, wherein in the order management step (S3), input is made only from a client machine (CM) arranged in the sales department (E). 37. The information management method according to claim 21, wherein the technical employee management step (S4) includes an actual job management step (S42) and a technical career management step (S44). 38. The client machines (CM) installed in the sales department (E), the recruiting department (S) and the education department (K) are
38. The information management method according to any one of claims 34 to 37, wherein only the database server (10) can communicate with the database server (10) through a specific line (L). 39. The information management method according to claim 21, wherein an analog telephone line, an ISDN telephone line, a leased line or a wireless line is appropriately selected and used as the specific line (L). . 40. The database server (10) can also be used as a client machine (CM).
9. The information management method described in any one of 9.