JP2003298736A - Telephone device management system, server, telephone device and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To lessen the work load required for installation or maintenance and management by reducing the installation cost of the system. <P>SOLUTION: The telephone device management system comprises a plurality of telephone devices 1, and a server 2 connected with the plurality of telephone devices 1 through an IP network 4. The server 2 comprises a means for storing service information for realizing a service being provided to the telephone device 1, and a means for acquiring service information corresponding to a service request upon receiving a service request from the telephone device and providing a service corresponding to the service request to the requesting telephone device based on the information thus acquired. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone device management system, and more particularly to a telephone device management system and a server device in which a server device is installed on a communication network and services are provided from the server device to the telephone device via the communication network. , Telephone devices and programs.

[0002]

2. Description of the Related Art Generally, a telephone device management system includes a main unit connected to a telephone line and a main unit connected to the main unit.
It consists of more than one key telephone. The key telephone detects the key operation and the state of the handset, and transmits the operation information to the main unit. The main unit performs the function processing based on the operation information from the key telephone, so that the outside line call and the telephone line can be performed. Various functions such as extension calls with other key telephones are realized. In recent years, key telephones and personal computers (hereinafter P
In an office where C and C) are used together, one of the configurations of the telephone device management system is to provide an advanced function by connecting an information processing terminal such as a PC to the main device to provide advanced functions.
mputer Telephony Integration) system is becoming popular.

FIG. 13 is a block diagram showing the configuration of a conventional CTI system. The main device 91 is connected to the telephone line 90, and the key telephones 93A to 93N are connected to the extension transmission line 92.
It is connected to the main device 91 via. Information processing terminals 97A to 97N are provided in association with the respective key telephone sets 93A to 93N, and these information processing terminals 97A to 97N are connected to the server device 95 via a LAN line 96. The main device 91 and the server device 95 are connected via a data communication path 94, and exchange various information as necessary.

In the server device 95, personal information such as name and office is registered as a database in association with the telephone number of the other party. Each information processing terminal 97A to 97N
Then, the database information of the server device 95 connected by the LAN line 96 can be displayed on the screen as a list and searched, and the calling operation to the searched partner can be performed. For example,
When a call operation is made to the destination selected from the list displayed on the screen of the information processing terminal 97A, the server device 9
5 extracts the destination telephone number from the database,
The main device 91 is requested to make a call. In response to this, the main device 91
In this case, an outside line calling process is performed based on the telephone number of the other party, as if a calling operation was performed on the key telephone 93A installed in association with the information processing terminal 97A.

When the caller telephone number is notified from the telephone line 90 when an external line is received, the main device 91 notifies the server device 95 of the caller telephone number. In the server device 95, the database is searched based on the notified caller telephone number, and the obtained personal information relating to the caller is associated with the key telephone that responded to the outside call, for example, the key telephone 93A. Processing terminal 97
It is displayed on the screen of A.

[0006]

As described above, in the conventional telephone device management system, the server device 95 is installed on the LAN.
By installing, it is possible to manage an enormous amount of data that exceeds the storage capacity of the main device 91. However, in such a telephone device management system, the server device 95 must be built on the same network as the main device 91. Therefore, even in a small-scale telephone device management system with a relatively small number of telephone lines and key telephones,
There has been a problem that the entire system configuration becomes large and a high cost is required for the initial investment. Further, since a high degree of knowledge is required for the installation and maintenance of the server device 95, there is a problem that the work load required for the installation and maintenance is increased.

The present invention has been made to solve the above problems, and reduces the installation cost of the system and the work load required for installation and maintenance, a telephone device management system, a server device, The purpose is to provide a telephone device and a program.

[0008]

According to the present invention, there is provided a telephone device for communicating with another telephone device via a communication network and storing connection information to a server device, and the telephone device via the communication network. A telephone device management system having a plurality of connectable server devices, wherein the server device stores a service means for realizing a service provided to the telephone device, and a service from the telephone device. When a request is received, information corresponding to the service request is acquired from the service information, and a service providing unit that provides the service corresponding to the service request to the requesting telephone device based on the acquired information. Be prepared. Further, in one configuration example of the telephone device management system of the present invention, the service providing means of the server device receives the name search request which is the service request at the time of making or receiving a call from the telephone device, and the destination number ( From the service information in which the called party number or the calling party number) and the destination information (the called party information or the calling party information) are associated,
The destination information corresponding to the destination number included in the name search request is acquired, and the acquired destination information is notified to the requesting telephone device.

Further, the present invention is a server device connected via the communication network to a plurality of telephone devices for communicating with other telephone devices via the communication network and storing connection information to the server device. A storage means for storing service information for realizing a service to be provided to the telephone device, and when a service request is received from the telephone device, information corresponding to the service request is obtained from the service information. Then, a service providing means for providing the service corresponding to the service request to the requesting telephone device based on the acquired information. Further, the present invention is
A telephone device for making a call with another telephone device via a communication network and storing connection information to the server device, the service requesting means transmitting a service request to the server device connected via the communication network. From the server device that provides a service based on the service information registered in advance,
And a service receiving means for receiving a service corresponding to the transmitted service request. In one configuration example of the telephone device of the present invention, the service request means transmits a name search request including a destination number at the time of making or receiving a call as the service request, and the service receiving means sets the destination number. The destination information corresponding to the destination number of the transmitted name search request is received and processed from the server device that stores the service information in which the and the destination information are associated with each other.

Further, according to the present invention, a server device connected via the communication network to a plurality of telephone devices for communicating with other telephone devices via the communication network and storing connection information to the server device. A server device program for causing a computer to function as, when a service request is received from the telephone device, responding to the service request from a memory in which service information for realizing a service to be provided to the telephone device is stored in advance. The search procedure to get the information to
And a service providing procedure for providing the service corresponding to the service request to the requesting telephone device based on the acquired information. Further, the present invention is a telephone device program for causing a computer to function as a telephone device for making a call with another telephone device via a communication network and storing connection information to a server device. A service request procedure for transmitting a service request to a connected server device, and a service acceptance procedure for receiving a service corresponding to the transmitted service request from the server device that provides a service based on service information registered in advance. It is designed to be executed by a computer.

[0011]

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing the configuration of a telephone device management system according to an embodiment of the present invention. The telephone device management system of the present embodiment is
A plurality of telephone devices 1 (1A-1, 1A-2, 1A-3, 1
B) and information of a plurality of telephone devices 1 are managed,
Server device 2 that provides services to the public, an analog telephone line, an ISDN line, a wireless telephone line, and other public telephone switching line networks 3, an IP network 4 such as the Internet and a WAN, and an internal LAN 5 such as Ethernet (registered trademark)
, A router 6 connecting the IP network 4 and the local area LAN 5, an information processing terminal 7 such as a PC connected to the local area LAN 5, and a mini server device 8 connected to the local area LAN 5.
Composed of and.

In this embodiment, the telephone devices 1A-1, 1A-1
A-2, 1A-3, the local area LAN 5, the router 6, the information processing terminal 7, and the mini server device 8 are group A (for example, XX).
Belongs to a company, and the telephone device 1B is a group B (for example, □□
Company). In addition, the telephone device 1A-1,
1A-2, a router 6, a local area LAN 5, an information processing terminal 7 and a mini server device 8 are installed in the main office of the XX company, and a telephone device 1A-3 is installed in the branch office of the XX company. .

Each telephone device 1 (1A-1, 1A-2, 1A
-3, 1B) is a public switched telephone network 3 or a private LAN 5
Alternatively, the main device 10 connected to the IP network 4
(10A-1, 10A-2, 10A-3, 10B),
A plurality of button telephones 11 (11A-1, 11A-2, 11A-3, 1 connected to the main device 10 via an extension line)
1B). The main device 10 is the server device 2
And a service receiving means for receiving a service from the server device 2.

FIG. 2 shows the main device 10A- of the telephone device 1A-1.
2 is a block diagram showing a configuration of No. 1. Main device 10A-1
Is a public switched telephone network interface unit (hereinafter referred to as a public switched telephone network I / F unit) 100, a LAN interface unit (hereinafter referred to as a LAN I / F unit) 101, an extension interface unit (hereinafter referred to as an extension I / F). Part F) 10
3, a switch 104, a storage unit 105, and a control unit 106.

The public switched telephone network I / F unit 100 is connected to the public switched telephone network 3 to perform call control such as making and receiving calls, and receives voice data or analog voice signals from the public switched telephone network 3. The data is sent to the switch 104, and the voice data or analog voice signal from the switch 104 is sent to the public switched telephone line network 3.

The LAN I / F unit 101 is connected to the local area LAN 5 and performs data communication using packets. Extension I
The / F unit 103 accommodates a plurality of button telephone sets 11A-1 via the extension line 12, sends voice data or analog voice signals from the button telephone sets 11A-1 to the switch 104, and outputs voice data from the switch 104 or An analog voice signal is sent to the key telephone set 11A-1.

The switch 104, in response to an instruction from the control unit 106, the extension I / F unit 103 and the public switched telephone network I / F.
A voice communication path is formed by connecting with the F unit 100. The storage unit 105 includes a program necessary for the operation of the control unit 106, an identification code (hereinafter referred to as an ID) of its own device, an ID of the key telephone set 11 under its control, an address of a service request destination,
That is, the address of the server device 2 and the like are stored in advance.

The control unit 106 is composed of a microprocessor such as a CPU and its peripheral circuits, operates according to a program previously stored in the storage unit 105, and controls the entire main unit. The control unit 106 receives information according to the service request from the server device 2 and performs processing. As processing at this time, the received information is transferred to the key telephone set 11 or the received information is displayed on the key telephone set 11. There is processing such as making the call or making a call based on the received information. The configuration of the main device 10A-2 of the telephone device 1A-2 is the main device 10A.
Same as -1.

FIG. 3 shows the main device 10A- of the telephone device 1A-3.
3 is a block diagram showing the configuration of FIG. 3, and the same configurations as those in FIG. 2 are denoted by the same reference numerals. The main unit 10A-3 differs from the main units 10A-1 and A-2 in that the LAN I / F unit 10
Instead of 1, the IP network interface unit (hereinafter referred to as an IP network I / F unit) 102 is provided.

The IP network I / F unit 102 uses the IP
It is connected to the network 4 and performs general data communication using IP packets and IP network telephone communication using IP packets storing voice data. The configuration of the main device 10B of the telephone device 1B is the same as that of the main device 10A-3.

FIG. 4 is a block diagram showing the configuration of the server device 2. The server device 2 has an IP network I / F unit 20, a storage device 21, and a control unit 22. The control unit 22 serves as a service providing unit that provides a service corresponding to a service request from the telephone device 1 to the requesting telephone device 1. The IP network I / F unit 20 is connected to the IP network 4 and performs data communication using IP packets. The storage device 21 stores a program necessary for the operation of the control unit 22, a database that stores service information for realizing a service provided to the main device 10, and the like.

The control unit 22 is composed of a microprocessor such as a CPU and its peripheral circuits, operates according to a program previously stored in the storage unit 21, and controls the entire server device. The control unit 22 includes a command analysis / generation unit 220, a main device authentication / address resolution unit 221, and a database reference / storage processing unit 222.

The command analysis / generation unit 220 analyzes the command received by the IP network I / F unit 20, and responds to the request of the analyzed command by the main device authentication and address resolution unit 221 or the database reference / storage processing unit. The result of the processing performed in 222 is the main device 1 which is the request source.
Return to 0.

The main device authentication and address resolution unit 221
The main device 10 is authenticated in response to the authentication request, and whether or not the service can be provided to the main device 10 is determined by this authentication. When it is determined that the service can be provided, the address of the requesting main device 10 is resolved, A communication link is established with the main device 10.

The database reference / storing processor 222 is
When a service request is received from the telephone device 1, service information corresponding to the service request is acquired from the database of the storage device 21, and a registration request is received from the information processing terminal connected to the server device 2 or the telephone device 1. At this time, the service information received from the request source is registered in the database.

FIG. 5 is a diagram showing the structure of the database 210 stored in the storage device 21 of the server device 2. In the database 210, individual service information 211 that realizes a service unique to each key telephone 11, and each main device 1
0-specific service (service common to a plurality of button telephones 11 under the main apparatus) for each main device, and function setting information 213 for setting the function of the key telephone 11 under the main device , Multiple telephone devices 1
Group common service information 214 that realizes a common service for the entire group to which it belongs and system common service information 215 that realizes a common service for the entire telephone device management system are stored.

As described above, the telephone devices 1A-1, 1A-
2, 1A-3 belong to the group A, and the telephone device 1B belongs to the group B. Therefore, as shown in FIG.
Button telephones 11A-1, 11A-2, 11A-3, 11 under the telephone devices 1A-1, 1A-2, 1A-3, 1B
Individual service information 211A-1, 211A corresponding to B
-2, 211A-3, 211B exist for each key telephone. Also, service information 212A-1 and 21 by main device
2A-2, 212A-3, 212B exist for each main device, and group common service information 214A, 214B exists for each group.

FIG. 6 is a diagram showing the configuration of the individual service information 211, FIG. 7 is a diagram showing the configuration of the service information 212 for each main device, FIG. 8 is a diagram showing the configuration of the group common service information 214, and FIG. 9 is a system common It is a figure which shows the structure of service information 215. As shown in FIG. 6, individual service information 2
11 is registered with the ID of the main device 10 accommodating the target button telephone 11, the ID of the target button telephone 11 and the caller name information corresponding to the caller telephone number (hereinafter abbreviated as the calling number). Similarly, the main device ID, the telephone set ID, and the called party name information corresponding to the called party telephone number (hereinafter abbreviated as the called number) are registered, and the main apparatus ID and the telephone set ID are also registered.
And the called number corresponding to the speed dial number and the name information of the called party are registered.

As shown in FIG. 7, in the service information 212 for each main device, sender name information corresponding to the ID and calling number of the target main device 10 is registered. Similarly, the main device ID and the called number are registered. The called party name information is registered, and the main device ID, the called number corresponding to the speed dial number, and the called party name information are also registered. As shown in FIG. 8, in the group common service information 214, sender name information corresponding to the IDs and calling numbers of all the main devices 10 belonging to the group is registered, and similarly, the main device IDs of all the main devices belonging to the group and the caller name information are registered. Recipient name information corresponding to a number is registered, and all main device IDs belonging to a group, called numbers corresponding to speed dial numbers, and recipient name information are registered.

As shown in FIG. 9, in the system common service information 215, the caller name information corresponding to the calling number is registered, the callee name information corresponding to the called number is registered, and the called number corresponding to the speed dial number is registered. The number and the callee name information are registered.

Next, the operation of the above telephone device management system at the time of an incoming call will be described. Here, a case where the public switched telephone network 3 is an ISDN line will be described as an example. FIG. 10 is a sequence diagram showing the operation of the telephone device management system when receiving a call. First, when an incoming call is made to the key telephone 11,
The exchange (not shown) of the ISDN line 3 transmits a SETUP (call setting) message to the main unit 10 which accommodates the called key telephone 11 (step S10 in FIG. 10).
1).

Upon receiving the SETUP message via the public switched telephone network I / F unit 100, the control unit 106 of the main unit 10 sends an ALERT (call) to the ISDN line 3 via the public switched telephone network I / F unit 100. ) Sends a message (step S102). In addition, the control unit 106 controls the key telephone set 11 corresponding to the called number in the received SETUP message through the extension I / F unit 103 to ring the key telephone set 11 and simultaneously perform SETUP.
The calling number extracted from the P message is sent to the key telephone set 11 to be displayed (step S103).

Subsequently, the control unit 106 determines the ID of its own device.
An authentication request including (main device ID) is transmitted to the server device 2 (step S104). At this time, the destination address,
That is, the address of the server device 2 is preset in the storage unit 105.

The IP network I / F unit 20 of the server device 2 receives the authentication request from the IP network 4 and passes it to the control unit 22. Command analysis / generation unit 2 of control unit 22
Upon recognizing that it is an authentication request as a result of command analysis, the 20 passes this authentication request to the main device authentication and address resolution unit 221. Main device authentication and address resolution unit 221
Checks whether the main device ID extracted from the authentication request is registered in the storage device 21 through the database reference / storing processing unit 222, and determines whether or not the service can be provided to the main device 10.

When the corresponding main device ID is registered in the storage device 21 in advance, the main device authentication and address resolution unit 2
21 determines that the service can be provided to the main device 10 that is the source of the authentication request, and the address of the main device 10 is stored in the storage device 21.
The command analysis / generation unit 220 is notified to resolve the address to be registered in and to create an authentication confirmation result indicating authentication OK. The command analysis / generation unit 220 uses the storage device 21.
Requesting main device 10 based on the address registered in
The created authentication confirmation result is returned to (step S10).
5). Thus, the communication link between the main device 10 and the server device 2 is established.

The corresponding main device ID is the storage device 21.
It is needless to say that if the registration is not registered in the above, the authentication confirmation result indicating the authentication NG is returned to the main device 10 and the service provision is rejected.

Next, the control unit 106 of the main device 10 that has received the authentication confirmation result of the authentication OK, as a service request to the server device 2, the ID of its own device and the ID of the key telephone 11 corresponding to the called number. , A name search request including the calling number extracted from the SETUP message is transmitted to the server device 2 (step S106).

The command analysis / generation unit 22 of the server device 2
As a result of analyzing the command received through the IP network I / F unit 20, 0 recognizes that it is a name search request from the main device 10, and passes this name search request to the database reference / storage processing unit 222. The database reference / storing processing unit 222 refers to the database 210 of the storage device 21 based on the main device ID, the telephone ID, and the calling number included in the name search request, and acquires the corresponding service information.

Here, priorities are set in advance for the search of service information in the database 210. In this embodiment, it is assumed that the individual service information 211, the service information 212 for each main apparatus, the group common service information 214, and the system common service information 215 have higher priority in this order. Therefore, the database reference / storing processing unit 222 first refers to the individual service information 211 and then extracts the main device ID and the telephone set ID extracted from the name search request.
And sender name information corresponding to the calling number and the calling number.

Next, the database reference / storage processing unit 22
2 refers to the service information 212 by main device, and acquires sender name information corresponding to the main device ID and calling number extracted from the name search request. Subsequently, the database reference / storing processing unit 222 refers to the group common service information 214, and acquires the sender name information corresponding to the main device ID and the calling number extracted from the name search request. At this time, the main device ID coincidence determination is performed by the group common service information 21.
If the main device ID of the name search request exists among the plurality of main device IDs registered in No. 4, it is determined that they match.

Finally, the database reference / storage processing unit 2
22 refers to the system common service information 215, and acquires sender name information corresponding to the calling number extracted from the name search request. In this way, if the corresponding service information exists, it is sequentially acquired.

The database reference / storing processor 222 is
The acquired caller name information is used for the command analysis / generation unit 220.
Pass to. The command analysis / generation unit 220 creates a name search response including sender name information and sends it back to the main device 10 as the service request source (step S107).

The control unit 106 of the main unit 10 uses the extension I / F
Button telephone 1 corresponding to the called number through the unit 103
The sender name information extracted from the name search response is passed to 1. As a result, the caller name is displayed on the display unit of the key telephone 11 (step S108). As a result of the search of the database 210, when there are a plurality of relevant sender name information, the sender name information is displayed in the order of the priority.

The user of the key telephone 11 corresponding to the called number sees the displayed caller name and raises the handset when responding. When the user lifts the handset, the key telephone 11 notifies the main unit 10 of the incoming call response (step S109). Extension I / F unit 103
Control unit 10 of main device 10 that receives the incoming call response via
6 is an IS via the public switched telephone network I / F unit 100.
A CONN (response) message is sent to the DN line 3 (step S110).

Upon receiving the CONN message, the exchange on the ISDN line 3 returns a CONNACK (response confirmation) message to the main unit 10 (step S111). CO
Control unit 1 of main device 10 that has received the NNACK message
Reference numeral 06 controls the switch 104 to extend the extension I / F unit 10
3 is connected to the public switched telephone network I / F unit 100 to form a voice communication path between the partner telephone (not shown) of the ISDN line 3 and the key telephone 11 corresponding to the called number. (Step S112). In this way, a voice call is started between the partner telephone and the key telephone 11.

Next, the operation of the telephone device management system when making a dial call will be described. FIG. 11 is a sequence diagram showing the operation of the telephone device management system when dialing. When a dial call originates from the key telephone 11 under the control (step S201 in FIG. 11), the control unit 106 of the main unit 10
Is the SE including the called number received from the key telephone 11.
A TUP message is created, and this SETUP message is sent to the ISD via the public switched telephone network I / F unit 100.
It is sent to the N line 3 (step S202).

The processes of steps S203 and S204 are the same as steps S104 and S105, respectively. Control unit 10 of main device 10 that has received the authentication confirmation result of authentication OK
6 is an ID of its own device and an ID of the key telephone set 11 that has dialed as a service request to the server device 2.
And a name search request including the called number received from the key telephone 11 are transmitted to the server device 2 (step S
205).

Command analysis / generation unit 22 of server device 2
As a result of analyzing the command received through the IP network I / F unit 20, 0 recognizes that it is a name search request from the main device 10, and passes this name search request to the database reference / storage processing unit 222. The database reference / storing processing unit 222 refers to the database 210 of the storage device 21 based on the main device ID, the telephone set ID, and the called number included in the name search request, and acquires the corresponding service information.

As described above, the database reference / storage processing section 222 determines the individual service information 21 according to the priority order.
1. The main device I extracted from the name search request by first referring to 1
Recipient name information corresponding to D, telephone ID, and called number is acquired. Next, the database reference / storage processing unit 222
Refers to the service information 212 by main device, and acquires the called party name information corresponding to the main device ID and the called number extracted from the name search request.

Subsequently, the database reference / storage processing section 2
22 refers to the group common service information 214 and acquires the recipient name information corresponding to the main device ID and the called number extracted from the name search request. Finally, the database reference / storage processing unit 222 determines that the system common service information 2
15, the callee name information corresponding to the called number extracted from the name search request is acquired.

On the other hand, I that received the SETUP message
The exchange (not shown) of the SDN line 3 is CALLPROC.
A (call setting acceptance) message is returned to the main device 10 (step S206). Main device 10 that has received the CALL PROC message via the public switched telephone network I / F unit 100
The control unit 106 controls the dial telephone 11
Is controlled through the extension I / F unit 103 to display a calling screen indicating that a call is being made on the key telephone 11 (step S207).

Next, refer to the database of the server device 2 /
The storage processing unit 222 passes the acquired callee name information to the command analysis / generation unit 220. Command analysis / generation unit 2
The 20 creates a name search response including the recipient name information and sends it back to the main device 10 that requested the service (step S2).
08).

The control unit 106 of the main unit 10 uses the extension I / F
Button telephone 1 that dialed through the unit 103
The recipient name information extracted from the name search response is passed to 1. As a result, the callee name is displayed on the display unit of the key telephone 11 (step S209). As a result of the search of the database 210, when there are a plurality of corresponding called party name information, these called party name information is displayed in the order of the priority.

When the telephone of the other party (not shown) answers,
The exchange of the ISDN line 3 transmits a CONN message to the main device 10 (step S210). Upon receiving the CONN message, the control unit 106 of the main device 10 controls the switch 104 to connect between the extension I / F unit 103 and the public switched telephone network I / F unit 100, so that the IS
A voice communication path is formed between the partner telephone (not shown) of the DN line 3 and the key telephone 11 that has made the dial call (step S211). In this way, a voice call is started between the partner telephone and the key telephone 11.

Next, the operation of the telephone device management system when making a speed dial call will be described. FIG. 12 is a sequence diagram showing an operation of the telephone device management system at the time of making a speed dial call. When the user of the key telephone 11 inputs the speed dial number, this speed dial number is
To the main device 10 (step S30 in FIG. 12).
1).

Upon receiving the speed dial number from the subordinate button telephone 11, the control unit 106 of the main device 10 transmits an authentication request including the ID of the own device (main device ID) to the server device 2 (step S302). The process of step S303 is the same as that of step S105. The control unit 106 of the main device 10, which has received the authentication confirmation result of the authentication OK, includes the ID of its own device as a service request for the server device 2,
An abbreviated search request including the ID of the key telephone set 11 that has been speed dialed and the abbreviated dial number received from this key telephone set 11 is transmitted to the server device 2 (step S3).
04).

Command analysis / generation unit 22 of server device 2
As a result of analyzing the command received through the IP network I / F unit 20, 0 recognizes that the request is a shortened search request from the main device 10, and passes the shortened search request to the database reference / storage processing unit 222. The database reference / storing processing unit 222 refers to the database 210 of the storage device 21 based on the main device ID, the telephone set ID, and the speed dial number included in the abbreviated search request, and acquires the corresponding service information.

As described above, the database reference / storage processing section 222 determines the individual service information 21 according to the priority order.
1. The main device I extracted from the name search request by first referring to 1
D, the telephone ID, the called number corresponding to the speed dial number, and the recipient name information are acquired. Next, the database reference / storage processing unit 222 refers to the service information 212 for each main device, and acquires the main device ID extracted from the name search request, the called number corresponding to the speed dial number, and the recipient name information.

Subsequently, the database reference / storage processing unit 2
22 refers to the group common service information 214, and acquires the called party number and the called party name information corresponding to the main device ID and the speed dial number extracted from the name search request. Finally, the database reference / storing processing unit 222 refers to the system common service information 215, and acquires the called number and the called party name information corresponding to the speed dial number extracted from the name search request.

The database reference / storing processor 222 is
The acquired called number and the called party name information are passed to the command analysis / generation unit 220. The command analysis / generation unit 220 creates a short search response including the called number and the called party name information and returns it to the main apparatus 10 as the service request source (step S3).
05).

The control unit 106 of the main unit 10 uses the extension I / F
Button telephone 1 that has been speed dialed through the section 103
The called number and the called party name information extracted from the abbreviated search response are passed to 1. As a result, the called number and the called party name are displayed on the display unit of the key telephone 11 (step S30).
7). In addition, as a result of the search of the database 210, when there are a plurality of sets of the corresponding called number and called party name information, the plurality of sets are displayed in the order of the priority.

When the user of the key telephone 11 who has made the speed dial makes a call by looking at the displayed called number and the name of the called party, he / she performs a call determination operation. Thus, the key telephone 11 notifies the main device 10 of the call decision (step S307). The control unit 106 of the main device 10 that has received the call determination notification via the extension I / F unit 103 sends a SETUP message including the called number extracted from the abbreviated search response to the ISDN line 3 (step S308).
Further, the control unit 106 causes the key telephone 11 that has made the call to display a call screen (step S309).

ISDN that received the SETUP message
The exchange of the line 3 returns the CALL PROC message to the main device 10 (step S310). Then, when the telephone of the other party (not shown) answers, the exchange of the ISDN line 3 transmits a CONN message to the main unit 10 (step S311). Upon receiving the CONN message, the control unit 106 of the main device 10 controls the switch 104 to
A voice communication path is formed between the partner telephone (not shown) of the ISDN line 3 and the key telephone 11 that has dialed the speed dial (step S312). In this way, a voice call is started between the partner telephone and the key telephone 11.

At the time of incoming call, dial call, and speed dial call as described above, the main device 10 and the server device 2
When the main device is 10A-1 or 10A-2, communication with the main device is performed via the LAN I / F unit 101, the local area LAN 5, the router 6 and the IP network 4, and the main device is 10A-3 or 10B. IP network I
This is performed via the / F unit 102 and the IP network 4.

Registration of service information in the server device 2
It can be performed from an information processing terminal (not shown) or the telephone device 1 which is connected to the server device 2. The registration source device transmits a registration request including service information to be registered to the server device 2. When the command analysis / generation unit 220 of the server device 2 recognizes that it is a registration request as a result of the command analysis, it passes this registration request to the database reference / storage processing unit 222. Database reference / storage processing unit 2
22 registers the service information included in the registration request in the database 210.

As described above, in the present embodiment, since the information of a plurality of telephone devices 1 is centrally managed by the common server device 2, the system installation cost can be reduced and it is necessary for the installation. It is possible to reduce the work load. For a company using a plurality of telephone devices 1, there is no need to maintain and manage a server for each telephone device, and maintenance of the server device 2 can be performed via the IP network 4 without going to the installation location of the server device 2. It is also possible to do so. Such maintenance management can be performed from the telephone device 1 or the information processing terminal 7 connected to the telephone device 1. It is also possible to have the server device 2 constantly transmit the maintenance information to the telephone device 1 or the information processing terminal 7. Thereby, the state of the server device 2 can be managed remotely.

In this embodiment, the case where the public switched telephone line network 3 is an ISDN line has been described as an example.
It goes without saying that it is not limited to this. For example,
If the public switched telephone network 3 is an analog telephone line,
The voice data from the LAN I / F unit 101 (or the IP network I / F unit 102) is converted into an analog voice signal and sent to the switch 104, and the analog voice signal from the switch 104 is converted into voice data to obtain the LAN I / F. Part 1
The data / voice conversion unit to be sent to the 01 (IP network I / F unit 102) may be provided between the LAN I / F unit 101 (IP network I / F unit 102) and the switch 104. Also, the key telephone 11 is used as an IP network telephone without using the public switched telephone network 3.
A voice call may be made using the P network 4.

Further, in the present embodiment, the information of each telephone device 1 is registered in the server device 2. However, in a system of a large organization, the local LA is set in consideration of response.
It is also possible to install the mini server device 8 on the N5 and realize at least a part of the functions of the server device 2 by the mini server device 8. In this case, IP network 4
By synchronizing the database 210 of the server device 2 installed above and the database of the mini server device 8 via the IP network 4, the response to the request from the telephone device 1 is improved and the load on the server device 2 is reduced. be able to.

The configurations of the server device 2 and the main device 10 (or the telephone device 1 including the main device 10) can be realized by computers. This computer is CP
U, ROM (read only memory), RAM (random access memory), auxiliary storage device such as flexible disk device, large-capacity external storage device such as hard disk device, public switched telephone network 3 and IP network 4, an internal LAN 5, an interface device with the key telephone 11, and the like.

A computer is a server device 2 and a main device 10
The server device program and the main device program (telephone device program) for functioning as the (telephone device 1) are
It is provided in a state of being recorded on a recording medium such as a flexible disk, a CD-ROM, and a memory card. When the recording medium is inserted into the auxiliary storage device of the computer, the program recorded on the medium is read. And CPU
Writes the read program in the RAM or the external storage device, and executes the processing described in the present embodiment according to the program.

[0071]

According to the present invention, a storage device storing service information for realizing a service provided to a telephone device in a server device to which a plurality of telephone devices can be connected via a communication network, and a telephone device. And a service providing unit that obtains information corresponding to the service request from the service information when the service request is received from the service information and provides the service corresponding to the service request to the requesting telephone device based on the obtained information. As a result, the information of a plurality of telephone devices is centrally managed by a common server device, and this server device provides services to each telephone device. Therefore, as in the conventional telephone device management system, a server is provided for each telephone device. It is possible to reduce the installation cost of the system because it is not necessary to install, and it is possible to reduce the work load required for installation.
Further, since maintenance management of programs and service information may be performed on a server device common to a plurality of telephone devices,
For a company using a plurality of telephone devices, there is no need to maintain and manage a server for each telephone device. Further, it is also possible to perform maintenance of the server device via the communication network without going to the installation location of the server device. As a result, the work load required for maintenance can be reduced. Further, since it is not necessary to store a huge amount of service information in the telephone device, and it is not necessary to perform service work handling a huge amount of information in the telephone device, it is possible to realize processing distribution and reduce the load on the telephone device. can do.

Further, the service providing means of the server device is
When a name search request, which is a service request, is received from the telephone device when making or receiving a call, from the service information in which the partner number and the partner information are associated, the partner corresponding to the partner number included in the name search request. By acquiring the acquisition of the destination information, it is possible to realize a service of notifying the requesting telephone device of the destination information corresponding to the destination number.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of a telephone device management system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of a main device of the telephone device according to the embodiment of the present invention.

FIG. 3 is a block diagram showing a configuration of a main device of another telephone device according to the embodiment of the present invention.

FIG. 4 is a block diagram showing a configuration of a server device according to the embodiment of the present invention.

5 is a diagram showing a configuration of a database stored in a storage device of the server device of FIG.

FIG. 6 is a diagram showing a structure of individual service information of a database.

FIG. 7 is a diagram showing a structure of service information for each main device of a database.

FIG. 8 is a diagram showing a structure of group common service information of a database.

FIG. 9 is a diagram showing a structure of system common service information of a database.

10 is a sequence diagram showing an operation of the telephone device management system of FIG. 1 when an incoming call is received.

11 is a sequence diagram showing an operation of the telephone device management system of FIG. 1 when a dial call is made.

FIG. 12 is a sequence diagram showing an operation of the telephone device management system of FIG. 1 when making a speed dial call.

FIG. 13 is a block diagram showing a configuration of a conventional CTI system.

[Description of Reference Signs] 1 ... Telephone device, 2 ... Server device, 3 ... Public switched telephone network network, 4 ... IP network, 5 ... Private LAN, 6 ... Router, 7 ... Information processing terminal, 8 ... Mini server device, 10 ... main unit, 11 ... button telephone, 12 ... extension line, 20 ... I
P network interface unit, 21 ... storage device, 2
2 ... Control unit, 100 ... Public switched telephone network interface unit, 101 ... LAN interface unit, 102 ... IP
Network interface unit, 103 ... Extension interface unit, 104 ... Switch, 105 ... Storage unit, 106
... control unit, 210 ... database, 220 ... command analysis / generation unit, 221 ... main device authentication and address resolution unit,
222 ... Database reference / storage processing unit.

   ─────────────────────────────────────────────────── ─── Continued front page    F-term (reference) 5K030 GA19 HC01 HD06 JA13 KA07                 5K049 BB04 FF32 GG00 HH01                 5K051 CC00 DD03

Claims (8)

[Claims] 1. A telephone device for communicating with another telephone device via a communication network and storing connection information to the server device, and a server device capable of connecting a plurality of the telephone devices via the communication network. A telephone device management system comprising: a storage device storing service information for realizing a service provided to the telephone device; and a service request when the server device receives a service request from the telephone device. A telephone device comprising: a service providing unit that obtains information corresponding to the request from the service information and provides a service corresponding to the service request to the requesting telephone device based on the obtained information. Management system. 2. The telephone device management system according to claim 1, wherein the service providing means of the server device receives the name search request, which is the service request when making a call or receiving a call, from the telephone device. From the service information in which the destination information and the destination information are associated with each other, the destination information corresponding to the destination number included in the name search request is acquired,
A telephone device management system, characterized in that the obtained telephone destination information is notified to the requesting telephone device. 3. A server device, which is connected via the communication network to a plurality of telephone devices for communicating with another telephone device via the communication network and storing connection information to the server device, Storage means for storing service information for realizing a service to be provided to the telephone device, and when a service request is received from the telephone device, information corresponding to the service request is obtained from the service information and obtained. And a service providing unit that provides a service corresponding to the service request to the requesting telephone device based on the information. 4. A telephone device for making a call with another telephone device via a communication network and storing connection information to the server device, the service request being sent to the server device connected via the communication network. A telephone device comprising: a service requesting unit for transmitting; and a service accepting unit for receiving a service corresponding to the transmitted service request from the server device that provides a service based on service information registered in advance. 5. The telephone device according to claim 4, wherein the service request unit transmits a name search request including a destination number at the time of making or receiving a call as the service request, and the service accepting unit is a destination. A telephone that receives and processes the destination information corresponding to the destination number of the transmitted name search request from the server device that stores the service information in which a number and the destination information are associated with each other. apparatus. 6. A computer functions as a server device connected to another telephone device via the communication network and connected to the plurality of telephone devices storing connection information to the server device via the communication network. A server device program for receiving a service request from the telephone device, the information corresponding to the service request is obtained from a memory in which service information for realizing a service provided to the telephone device is stored in advance. And a service providing procedure for providing a service corresponding to the service request to the requesting telephone device based on the acquired information. 7. A telephone device program for causing a computer to function as a telephone device for making a call with another telephone device via a communication network and storing connection information to a server device, the program being connected via the communication network. A service request procedure for transmitting a service request to the registered server device, and a service acceptance procedure for receiving a service corresponding to the transmitted service request from the server device that provides a service based on pre-registered service information. A telephone device program characterized by being executed by. 8. The telephone device program according to claim 7, wherein the service request procedure transmits, as the service request, a name search request including a destination number at the time of making or receiving a call, and the service acceptance procedure is performed by the other party. The destination information corresponding to the destination number of the transmitted name search request is received and processed from the server device that stores the service information in which the destination number and the destination information are associated with each other. Telephone device program.