JP2003271717A - Building service system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To make managing operation for a building unifiable and to enables efficient total management of a plurality of buildings. <P>SOLUTION: A building service system providing service operation for the managing operation of a building is provided with an input processing means 4 which performs input processing for information for a plurality of terminals belonging to the management operator of the building, databases 81 to 8m which store various data for the service operation, analyzing process means 5 to 7 which access the databases according to information inputted from the respective terminals to analyze information to be transmitted to the respective terminals, and an output process means 9 which outputs the information analyzed by the analyzing process means 5 to 7 to the respective terminals, and analyzes the information among the plurality of terminals belonging to the managing operator of the building to transmit necessary information. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a building service system for performing service business of building management.

[0002]

2. Description of the Related Art In order to operate a general office building, the following operations are mainly required. First, there is work for maintaining and improving performance based on a facility maintenance program for facilities (air conditioning, electric power, lighting, elevators, etc.), and also work for crime prevention and security, and work for cleaning.

As a specific example in the case of a certain company A, the flow of management work and office work for air conditioning equipment will be described as follows. Air-conditioning facility management work is roughly divided into two types: regular maintenance, whose contents are known in advance, and work to deal with equipment complaints discovered from sudden complaints or daily inspections.

For regular maintenance, a facility maintenance program for months, years, and multiple years created by the operation team based on the recommended maintenance plan presented by the manufacturers of each device, for example, refrigerators, air conditioners, pumps, etc. Yes, regular maintenance is carried out based on this equipment maintenance program. The purpose of the program is to show the maintenance schedule in the end, but the order is set so as not to damage the environment of the residents without stopping the air conditioning equipment.

According to the program, the operation team instructs the person in charge of the company A in advance to adjust the timing of the periodic maintenance of the refrigerator, for example. The person in charge of Company A contacts the manufacturer according to this instruction,
Tentatively decide the days that can be worked on holidays and report to the management team. After confirming the work content, the operation team orders the manufacturer for regular maintenance of the refrigerator.

On the day of maintenance, the manufacturer carries out inspection work with the presence of the management team and the person in charge of the company A. After the completion, a test run will be conducted and the results will be reported in writing to the management team and the person in charge of Company A. After receiving the inspection from the operation team, the manufacturer sends the invoice and invoice. The invoice is the management team,
The accounting team and the accounting department of the head office assess the bill, and finally the accounting department of the head office pays the bill to the manufacturer.

From this instruction, the work of payment continues for the refrigerator, air conditioner, pump, etc. every month, year, and every several years. Furthermore, it is necessary to carry out work in a shorter period of time for responding to sudden complaints or equipment malfunctions found from daily inspections.The general affairs team for security work and cleaning work, and information on network management, respectively. The team is doing the same administrative work.

[0008]

SUMMARY OF THE INVENTION The present invention is intended to solve the above-mentioned problems, and makes it possible to centralize the management work of a building and to efficiently and comprehensively manage a plurality of buildings.

To this end, the present invention is a building service system for performing a service operation of building management and operation, wherein input for inputting information is performed for each of a plurality of terminals belonging to persons involved in the management and operation of the building. Management of the building by accessing the database based on processing means, a database storing various data for performing the service business, and information input from each terminal belonging to a person involved in the management and operation of the building Analysis processing means for analyzing information transmitted to each terminal belonging to a person involved in operation, and output processing for outputting the information analyzed by the analysis processing means to each terminal belonging to a person involved in management operation of the building Means for analyzing the information between a plurality of terminals to which persons involved in the management and operation of the building belong and It is characterized in that configured to perform us.

The analysis processing means has a keyword extracting means for extracting a keyword of information input from each terminal belonging to a person involved in the management and operation of the building, and based on the keyword extracted by the keyword extracting means. It has a function of accessing the database, analyzing the information transmitted to each terminal belonging to a person involved in the management and operation of the building, extracting numerical information, and comparing and judging the extracted numerical values. The database is a customer database that stores at least building and owner information, a service processing database that stores service-related information, a failure history database that stores building / equipment repair / fault history information, and a building. Energy database, which stores energy-related information about
The input processing means has a function of performing voice recognition in response to voice input, and the output processing means is a voice. It is characterized in that it has a function of synthesizing a voice corresponding to an output.

[0011]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a diagram showing an embodiment of a building service system according to the present invention. 2 is a communication line, 3 is a service center, 4 is an input processing unit, 5 is a keyword extraction processing unit, 6 is a keyword table, and 7 is A service analysis processing unit, 9 is an output processing unit, 11 to 1n are individual terminals, and 81 to 8m are databases.

In FIG. 1, individual terminals 11 to 1n are building owners, tenants, cleaning companies and other building maintenance companies, security companies such as security companies, equipment / device manufacturers / construction companies, FM (equipment, etc.) companies, and electric power companies. ·gas·
A terminal belonging to a person involved in the management and operation of a building such as a water company. The service center 3 has these individual terminals 11 to 1n.
Is connected to the individual terminals 11 to 1n through a communication line 2 and performs a building management service operation between the individual terminals 11 to 1n, and inputs and outputs information to and from each of the individual terminals 11 to 1n. Based on the information, the database is accessed to analyze and output the information transmitted to the individual terminals 11 to 1n.

Therefore, the service center 3 has an input processing unit 4 and an output processing unit 9 for inputting / outputting information to / from each of the individual terminals 11 to 1n, and processed by the input processing unit 4. A keyword table 6 for extracting a specific keyword from the input information, a keyword extraction processing unit 5, and a service analysis for analyzing information transmitted to the individual terminals 11 to 1n by accessing the databases 81 to 8m based on the extracted keywords. The processing unit 7, and the customer DB, service processing DB, and failure history D necessary for performing service processing
It has various databases 81 to 8m such as B, procurement DB, and energy DB.

The input processing unit 4 of the service center 3 performs recognition processing according to the input form such as voice recognition in the case of voice input from the individual terminals 11 to 1n, and the keyword extraction processing unit 5 is provided. Is a keyword filter for extracting a specific keyword or numerical value from the input information subjected to the recognition process, for example, by referring to the keyword table 6. The service analysis processing unit 7 includes the keyword extraction processing unit 5
The database is used to analyze the keyword string and the numbers extracted in 1. to access various databases 81 to 8m, analyze the information transmitted to the individual terminals 11 to 1n, and generate service information. The service information is output to each of the individual terminals 11 to 1n via the communication line 2 by performing an output process according to the output form such as voice synthesis in the case of voice output.

FIG. 2 is a diagram showing an example of the configuration of an analysis matrix used in the service analysis processing section, and FIG. 3 is a diagram for explaining an example of processing by the building service system according to the present invention. In the service analysis processing unit, for example, FIG.
By using the keyword analysis matrix shown in (A), the corresponding process is selected according to the combination of keywords extracted by the keyword extraction processing section and according to the keyword string shown in FIG. 2 (B). Corresponding processing, each is a processing routine, a certain database 81-8
Information of m, for example, a database to be accessed, a reference item in the database is designated, a comparison operation is performed on the input numerical data, a determination is made, and specific information is read from the database from the result. There is processing such as output.

An example of such processing is shown in the flow chart. For example, as shown in FIG. 3A, in the receiving mode, the originator of the call is identified from the originator, the tenant, the dealer, etc. By selecting an input mode such as voice or text input (step S11) (step S12), keyword extraction is performed according to each input mode (step S13). Then, the processing contents are analyzed based on the extracted keywords, numerical values, and other information (step S14), and the database is accessed (step S15). When the terminal to be transmitted and the information are obtained, the data is edited (step S16), and the edited data is output to a specific terminal which is a partner such as an owner, a tenant or a trader (step S17).

FIG. 4 is an image diagram of the entire service business of building management by the building service system according to the present invention, in which 11, 17 are individual terminals, 12,
Reference numeral 16 is a communication network, 13 and 15 are input / output units, and 14 is a BSP.

In FIG. 4, an individual terminal 11 is a terminal belonging to a person involved in management and operation on the building side such as a building, a tenant, a refrigerator, etc., and an individual terminal 17 is a so-called building maintenance, security, manufacturer, FM, etc. It is a terminal belonging to a person involved in management and operation on the side of the business operator. These terminals are connected to the input / output unit 1 via the communication networks 12 and 16, respectively.
3 and 15 are connected. The input / output units 13 and 15 have a voice recognition function and a voice synthesis function in order to support voice-based service work, recognize voices input from the individual terminals 11 and 17, and transmit them to the individual terminals 11 and 17. Information is voice-synthesized and transmitted. Also, transmission / reception on a browser screen or transmission / reception by e-mail or the like is appropriately used together. BSP
The (building service provider) 14 has a keyword filter, a multidimensional analysis processing unit, and a database. Information from the input / output unit 13 is input to the multidimensional analysis processing unit through the keyword filter, and the database is accessed for analysis. The result is output to the input / output unit 15.

Next, the operation of the building service system according to the present invention will be described based on a specific service example. For example, regarding air conditioning, if you receive a complaint saying "It is XX of XX company. The president's office is hot, so please do something." First, first of all, "XX" of "XX company", "President's office" “,” “Hot” and “Please do something” are extracted as keywords. Of these, “×” of “○○ Shokai”
The calling IP address and the sender are recognized in the customer DB from the keyword "x", and it is judged that there is an air conditioning problem from "hot" and "please do something", and "○○ Shokai" and "president's office"
The air conditioning system is specified from.

Then, a confirmation instruction to the corresponding air conditioning system is sent to, for example, the building equipment control and monitoring system of the building equipment and the information on the on / off value of the air conditioner, the room set temperature, and the valve opening degree is collected. . About the information collected,
By referring to the operation schedule of the air conditioner in the energy DB, it is confirmed whether or not the air conditioner is operating normally. If the air conditioner is operating normally, an instruction to raise the set temperature is issued.

When it is determined that the air conditioner is out of order, the air conditioner is out of order and the contractor is dispatched, and an instruction is sent to the dispatching maintenance company to deal with the defect in the air conditioner. Upon receiving this instruction, the maintenance company directly goes to the building to perform repairs. At this time, the failure history DB,
Select a contractor by referring to the complaint processing DB and energy DB and make a request. After the response process is completed, the maintenance company sends a completion report including the cause and contents of parts replacement, etc., so that information such as complaint items is added to the complaint processing DB and is added to the failure history DB. On the other hand, information such as the cause, site, and corresponding supplier is added, and the replaced part number and the like are updated in the energy DB.

In the case of regular service, for example, year,
Diagnosis is performed by referring to the DB based on the operation record at a fixed time such as a month or a week, and when the time to consider replacement due to performance deterioration is reached, the current system diagram and the proposed system diagram are compared, and the cost and recovery are collected. Propose to the building owner along with information such as the number of years. When the owner gives instructions to proceed with more specific studies, for example, lighting equipment, lighting work
○ Extract the lighting, target building / floor, time, drawings, etc. from the DB and send the bid notification to each trader. When there is a bid from each contractor, the contractor is selected and presented to the building owner, for example, by weighted evaluation based on the cost and the number of years of collection.

Further, for example, when the owner requests the replacement of the air conditioner, first, as shown in FIG.
Referring to B, the replaceability is calculated from the number of failures, the current capacity, the operating time, etc. (step S21), and it is determined how many years the replacement is not required (step S22). The operating time, current capacity, production heat, etc. are downloaded daily to the DB as information from the building equipment control and monitoring system, etc., and the air conditioning system diagram, installation year, failure history, maintenance status, operating time, current capacity, design capacity, etc. Information is stored.

[0024] If the result of the determination is that exchange is not required, a message such as "I will have more years. No exchange required."
Is returned to the owner (step S23). If it is time for replacement, the confirmation message of the air conditioner "Is the replacement of the north side air conditioner on the 4th floor?" Is returned to the owner (step S24), and the confirmation response "It is the north side air conditioner on the 4th floor." (Step S25), alternative device selection is performed (Step S26).

In selecting an alternative device, an alternative effect is calculated by referring to a DB accumulating information on each trader and product, and for example, "When replacing the air conditioner on the north side of the fourth floor, Company X, collection year ... .., company Y, year of collection ..., cost ... but which do you want? "Is presented to the owner with multiple candidates (step S27). On the other hand, when the owner inputs, for example, designation of "Y company" (step S2)
8) Send the purchase order to manufacturer Y (step S2)
9).

As described above, complaints, purchases, construction transmissions, etc. can be made from individual terminals 11 on the building side such as buildings, tenants, refrigerators, etc.
When information such as measurement data, control data, video, failure signal, and consultation is sent to BSP 14, B
The SP 14 performs analysis, and as a result, information such as a complaint handling instruction, an emergency handling instruction, a bid notice, and a bid result is sent to the individual terminal 17 on the trader side. Similarly, when information such as complaint handling content, urgent handling content, and bid information is sent to the BSP 14 from the individual terminal 17 on the trader side, the BSP 14 analyzes the information in response to these, and as a result, the complaint handling, construction date, Work return, price, energy saving information,
Information such as control information, product information, and energy solutions is sent to the individual terminal 11 on the building side.

According to the above system, it is possible to collectively entrust all work related to the operation of the office building as a BSP, from the work instruction to the payment. The owner is
As a result, the specialized knowledge possessed by the BSP can be effectively utilized, and the management cost including personnel expenses of the general affairs / accounting department can be reduced. Furthermore, until now, many bill payments have been made by BSPs such as electric power companies, gas companies, water companies, garbage disposal companies, FM (equipment) companies, network companies, cleaning companies, security companies, temporary staffing companies, and facility construction companies. It can be integrated into one.

The basis of the system according to the present invention is outsourcing of general affairs and accounting work. However, in the method of dispatching low-cost personnel to the general affairs / accounting department of the relevant company to carry out the work, as in the conventional general affairs agency company,
The SP itself will have more personnel, and the business merit is small. However, as described above, the real-time control unit of each facility is left in the building and the management system is
By centralizing in the SP and managing the information of the building together, it becomes possible to manage and unify multiple buildings efficiently.

The present invention is not limited to the above embodiment, but various modifications can be made. A plurality of buildings and BSPs are connected by a telephone line or a network, and when there is a sudden complaint in a building, the call center is notified, and when an alarm / failure signal is generated, the center is notified via a gateway. In response to complaints, warnings, and failure signals, the center procures large quantities of materials that will be installed separately in the center, procures inexpensive materials from the DB for contractor bids, and dispatches inexpensive contractors to the site. Here, in order to speed up the response at the call center or the network, it is possible to install a plurality of BSPs having different business hours, seasons, days of the week, regions, fees, etc., and efficiently manage them by the BSP center. For example, the BSP installed in Japan manages European buildings centered around the cheaper late-night electricity rate hours,
Conversely, it is also possible to manage Japanese buildings with a European BSP.

On the other hand, for the periodic maintenance, the facility maintenance program is stored in the facility management DB from the recommended maintenance plan presented by the manufacturer of the air conditioning facility, the power facility, the lighting facility, the transport facility, the network facility, the crime prevention facility, the private power generation facility and the like. Create it, procure materials according to the schedule, and dispatch a supplier to the site.

Regarding the energy saving management, for example, the most energy saving and energy saving is obtained from the air conditioning load curve, the power demand curve, etc. predicted from the power purchase price for each time of the electricity that will be liberalized in the future and the data accumulated in the energy DB. A system that selects costly heat storage operation time, in-house generator operation time, storage battery charge time, etc., or, for example, the degree of deterioration of lighting equipment is judged from the site illuminance or lighting time, and the latest equipment input from the manufacturer to the procurement DB A system that calculates the replacement time based on energy-saving performance and price can be considered.

[0032]

As is apparent from the above description, according to the present invention, there is provided a building service system for performing a service operation of building management, wherein each of a plurality of terminals belonging to persons involved in building management is operated. Input processing means for performing information input processing, a database for storing various data for performing service operations, and a database based on information input from each terminal belonging to persons involved in building management and operation. An analysis processing unit that analyzes information transmitted to each terminal belonging to a person involved in building management and operation, and information analyzed by the analysis processing unit to each terminal belonging to a person involved in building management Equipped with output processing means to output, analyze information between multiple terminals to which people involved in building management operate and transmit necessary information Since it is configured to perform, centralized building management business, will enable efficient overall management of multiple buildings. Therefore, it is not necessary to have an administrator who has specialized knowledge to perform management on behalf of each building, it is possible to reduce management costs, and it is possible to unify all payees involved in management agency. Has a keyword extracting means for extracting a keyword of information input from each terminal belonging to a person involved in the management and operation of the building, and accesses the database based on the keyword extracted by the keyword extracting means to manage the building. Since it has the function of analyzing the information transmitted to each terminal belonging to the person involved in the operation and extracting the numerical value information and comparing and judging the extracted numerical values, the analysis process can be simplified. Therefore, the processing can be speeded up.

The database includes at least a customer database that stores building and owner information, a service processing database that stores service-related information, a failure history database that stores information on repair / fault history of buildings / equipment, and a building energy-related database. By having an energy database that stores information and a material procurement database that stores procurement information necessary for the management and operation of a building, it is possible to construct a database corresponding to each problem and manage and process data efficiently.

The input processing means has a function of performing voice recognition in response to a voice input, and the output processing means has a function of performing voice synthesis in response to a voice output. Is possible.

Further, according to the present invention, by making equipment common to a plurality of buildings, unifying specifications, and introducing mass procurement of materials and contract bidding, it is possible to reduce initial costs and equipment maintenance costs. Accurate energy-saving repairs can be made possible by integration, and running costs can be reduced.

[Brief description of drawings]

FIG. 1 is a diagram showing an embodiment of a building service system according to the present invention.

FIG. 2 is a diagram showing a configuration example of an analysis matrix used in a service analysis processing unit.

FIG. 3 is a diagram for explaining an example of processing by the building service system according to the present invention.

FIG. 4 is an image diagram of the entire service business of building management and operation performed by the building service system according to the present invention.

[Explanation of symbols]

2 ... communication line, 3 ... service center, 4 ... input processing unit,
5 ... Keyword extraction processing unit, 6 ... Keyword table,
7 ... Service analysis processing unit, 9 ... Output processing unit, 11 to 1n
… Individual terminals, 81-8m… Database

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Manabu Akimoto             Shimizu Construction 1-3-2 Shibaura, Minato-ku, Tokyo             Within the corporation (72) Inventor Yutaka Daimon             Shimizu Construction 1-3-2 Shibaura, Minato-ku, Tokyo             Within the corporation (72) Inventor Hideaki Mitsuhashi             Shimizu Construction 1-3-2 Shibaura, Minato-ku, Tokyo             Within the corporation

Claims (5)

[Claims] 1. A building service system for performing a service operation of building management, comprising input processing means for inputting information to each of a plurality of terminals belonging to persons involved in building management. A database that stores various data for performing the service business,
An analysis process for analyzing information transmitted to each terminal belonging to a person involved in the management and operation of the building by accessing the database based on information input from each terminal belonging to a person involved in the management and operation of the building Means and output processing means for outputting the information analyzed by the analysis processing means to each terminal belonging to a person involved in the management and operation of the building, and a plurality of terminals to which persons involved in the management and operation of the building belong. A building service system characterized by being configured to analyze necessary information and transmit necessary information. 2. The analysis processing means has a keyword extraction means for extracting a keyword of information input from each terminal belonging to a person involved in management and operation of the building,
2. The building service according to claim 1, wherein the database is accessed based on the keyword extracted by the keyword extracting means, and information transmitted to each terminal belonging to a person involved in management and operation of the building is analyzed. system. 3. The building service system according to claim 1, wherein the analysis processing unit has a function of extracting numerical value information and making a comparison judgment of the extracted numerical values. 4. The database is a customer database that stores at least building and owner information, a service processing database that stores service-related information, a failure history database that stores building / equipment equipment repair / failure history information, and a building. 2. The building service system according to claim 1, further comprising: an energy database for storing energy-related information of the above, and a member procurement database for storing procurement information necessary for management and operation of the building. 5. The input processing means has a function of performing voice recognition in response to a voice input, and the output processing means has a function of performing voice synthesis in response to a voice output. The building service system according to claim 1.