JP2003242375A - System with consumer representative intervened in merchandise sale utilizing advanced information communication network - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To make a customer service paid, which provides useful and valuable information to consumers without arranging any salesperson at a store by making it possible to listen to what the consumers desire in real time in merchandise sales utilizing the Internet. <P>SOLUTION: A consumer located not in the store but at an optional place is connected to a representative of consumers in the store through an advanced information communication network represented by the Internet. The representative transmits merchandise information of merchandise in the store in response to a request from the consumer by an interactive transmission and reception system for video, voice and character information so that the consumer can do shopping, giving to the consumer enjoyment which is not different from that of actual shopping. The representative of consumers being also a staff appropriately manages merchandise to eliminate the possibility that merchandise is stolen and lost, creating a new market value that valuable information is payable, which changes common sense that a customer service in merchandise sales is free into the new market value. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

In the present invention, instead of a salesperson in a store, an agent of a consumer who wears equipment equipped with a small camera and a small microphone on his head is arranged in the store, and an advanced information network including the Internet. The information required by the consumer is communicated in real time to the consumer's terminal in any place connected by the video, audio, and text information according to the consumer's request through the video and audio captured by the camera. ,
A business system where both parties can share and confirm the same information at the same time, and consumers can enjoy shopping.

A consumer agent in a store responds to a consumer's question or request in real time by a bidirectional transmission / reception system of video, voice, and character information through an advanced information communication network, thereby consuming Consumers can accurately provide the information they want to know, and consumers can obtain detailed information about the product without visiting the store, and can purchase the product after confirming it. Further, the agent of the consumer returns the product to the product shelf while keeping the product clean, thereby preventing shoplifting, theft, and ruining of the store.

An agent of a consumer who is connected to the consumer by an advanced information system including the Internet conveys the information requested by the consumer from the warehouse by the agent of the consumer in the form of video, audio and text information to meet the wishes of the consumer. Guide merchandise to purchase.

An agent of the consumer who is connected to the consumer by an advanced information system including the Internet brings the product into the studio, and the agent of the consumer conveys the information requested by the consumer by the image, the voice, and the character information. We will guide you to purchase products that meet your wishes.

[0005] Consumers in arbitrary places and agents in the stores are connected by an advanced information communication network, and bidirectional transmission / reception of video, audio, and character information is possible.
Consumers can get more accurate product information than their agents, they don't have to actually visit the store, and because there is a representative of the consumer who is the staff in the store, the salesperson is unnecessary. .

[0006] When a consumer agent checks a product using a POS system, a two-dimensional code system, or a three-dimensional code system, the same product information is simultaneously displayed on the consumer's monitor and the consumer's agent's monitor. It is displayed and both parties can confirm the content of the information.

[0007] A representative of a consumer in a store, which is connected to a consumer in an arbitrary place by an advanced information communication network, promptly responds to the consumer's request through a two-way transmission / reception system of video, voice and text information. We provide customer service including accurate product information, detailed product explanations, and proxy procedures for purchases. Consumers pay monetary consideration as a service fee for services provided by their agents.

The monetary consideration for the customer service provided by the agent of the consumer to the consumer through the advanced information communication network is that the agent of the consumer provides the information required by the consumer with video, audio, and character information. It is charged by converting the time required for continuous provision of information, that is, the time when the consumer and the agent of the consumer are connected in real time by the advanced information communication network and bidirectionally transmitting and receiving information, as a service charge. , To collect.

TECHNICAL FIELD OF THE INVENTION

The present invention relates to a product sales system using an advanced information communication network including the Internet.

[Prior art]

Merchandise sales using advanced information and communication systems including the Internet are catalogs, and there is nothing that actually hears and responds to the voice of consumers. Moreover, in a retail store typified by a department store, the business itself cannot be realized without a salesperson. It was only vending machines or vending machines on farm roads that had been tried for a long time that the sales clerks were not in the stores and displayed and sold only the products, and they were limited to cheap products. In other words, there was no system in which only merchandise was placed purely, good consumers paid for it in exchange for merchandise, and there was no shoplifting, theft, or damage to the store. In addition, conventionally, customer service in product sales is free, and even if valuable information that consumers want is provided,
There was no common sense that financial consideration for them would occur.

[Problems to be Solved by the Invention]

With the advent and development of advanced information and telecommunications networks represented by the Internet, many products using the system are being sold, but they are catalogs, and the forms of mail order so far have evolved. Only then did we fail to adequately provide consumers with accurate and fair information about the product.

[0012] In a retail store, there is no other way to sell a product without a salesperson than to display and sell an inexpensive product on a vending machine or a farm road.

[0013] In the sale of merchandise, no monetary consideration was given to the valuable information that the consumer demanded and the valuable service called customer service.

[Means for Solving the Problems]

A bidirectional transmission / reception system for video, audio, and character information through an advanced information communication network typified by the Internet enables real-time communication between a consumer at an arbitrary location and a representative of a consumer in a store. By connecting with, the agent of the consumer can instantly and clearly convey the information that the consumer needs in the form of video, audio, and text information, accurately provide valuable information to the consumer, and Service charges are collected as consideration.

A bidirectional transmission / reception system for video, audio, and character information through an advanced information communication network typified by the Internet enables real-time real-time communication between a consumer in an arbitrary place and a representative of a consumer in a store. By connecting with, it creates a situation similar to shopping at an actual store,
In addition, the representative of the consumer manages the product appropriately, thereby eliminating the need for a salesperson.

A two-way transmission / reception system for video, audio, and character information through an advanced information communication network typified by the Internet enables real-time communication between a consumer at an arbitrary location and a representative of a consumer in a store. By connecting with, the information that the consumer wants to know is transmitted by video, audio, and text information, so that the consumer does not have to visit the store directly, and theft, shoplifting, and product shelving can be prevented.

DETAILED DESCRIPTION OF THE INVENTION

An agent of a consumer who is connected to a consumer at an arbitrary place by a two-way transmission / reception system of video, audio and text information is a device equipped with a small camera and a microphone connected to an advanced information communication system including the Internet. It carries a computer and uses them to provide consumers with real-time information on the details of product contents through a bidirectional transmission / reception system for video, audio, and text information.

The terminal carried by the agent of the consumer in the sales store is connected to the site of the financial institution and the terminal computer of the consumer via an internet server by an advanced information communication network represented by the internet.

By forming a tie with a financial institution, convenience of payment for consumers is improved, and the content of personal information is guaranteed and clarified, and information leakage is prevented.

The consumer agent confirms the consumer's intention to purchase the product connected by the advanced information communication network by the bidirectional transmission / reception system of video, voice and character information, and then the POS system, the two-dimensional code system, the tertiary After checking the product with the original code system and displaying the product information of the product on the monitor of the consumer and the agent of the consumer at the same time,
Perform purchasing procedures on behalf of the consumer.

【Example】

FIG. 1 is a conceptual diagram of a business system of the present invention.

FIG. 2 is a diagram showing a flow from the purchase of a product to the reception of a consumer by using the contents on the Internet of the present invention.

【The invention's effect】

The present invention is a new product sales method using a two-way transmission / reception system of video, audio, and character information via an advanced information communication network represented by the Internet.
Establish a new market that has never existed before.

By using the present invention, not only the idle time of a retail store can be effectively utilized, but also a new sales form that a salesperson is unnecessary in the retail store and a new employment are created.

In the sale of merchandise, a customer service that has been conventionally free of charge is charged after adding various services according to the present invention, so that valuable information and valuable services for consumers are monetized. Collect,
Create new market value.

[Brief description of drawings]

FIG. 1 is a conceptual diagram of a business system of the present invention.

[FIG. 2] Content on the Internet using the present invention and a consumer purchasing a product using the content,
It is a figure which shows the flow until it receives goods.

FIG. 3 is an image view of equipment equipped with a small camera and a small microphone worn by a consumer agent in the present invention.

[Explanation of symbols]

A: Consumer connected by personal computer B: Consumer connected by mobile phone C: Consumer connected by mobile computer for mobile D: Consumer agent D-1: Ear hook D-2: Small Camera D-3: Small microphone E: Site of card company or Netpunk F: Internet / Content / Introduction section G: General window shopping Introduction section H: General others shopping introduction section I: Card application / ID and password Issuance introduction section J: Card application page K: ID and password issuance page L: Member window shopping introduction section M: Member's other person's shopping introduction section N: Agent selection introduction section O: Chat shopping introduction section P: Catalog shopping Introduction section Q: Agent request page R: Response when the consumer is directly connected to the agent Page S: Introductory page when the agent is already connected to another consumer T: Product purchase page U: Payment method selection page V: Introductory page for card payment W: Receipt for card payment X-1 : Database server X-2: Security server X-3: Repeater Y: Introduction page for cash payment Z: Receipt of goods at the store

Claims (8)

[Claims] 1. A consumer who is connected to a consumer's terminal at an arbitrary place by a two-way transmission / reception system of video, audio, and character information by an advanced information communication network including the Internet in a one-to-one or one-to-many manner. A business system in which an agent provides the information required by the consumer with video, audio, and text information in response to the consumer's arbitrary request, and leads to the purchase of a product. 2. An agent of a consumer who is connected to a consumer's terminal located at an arbitrary place by a two-way transmission / reception system of video, voice, and character information by an advanced information communication network including the Internet A business system in which a third party connected by an advanced information and communication network can simultaneously refer to the same information provided by consumers in the form of video, audio, and text information in response to requests. 3. A consumer's agent, who is connected to a consumer's terminal at an arbitrary place by a two-way transmission / reception system of video, voice, and character information by an advanced information communication network including the Internet, is a small camera and a small microphone. Wearing the equipment equipped with on the head, through the video and audio captured by the camera,
A business system that provides real-time information about products that consumers want in response to consumers' arbitrary requests. 4. An agent of a consumer who is connected to a consumer's terminal at an arbitrary place by a two-way transmission / reception system of video, voice, and character information by an advanced information communication network including the Internet A business system that provides consumers with the information they need in the form of video, audio, and text information in response to requests, and collects fees as compensation for the service. 5. An agent of a consumer in a store connected to a terminal of the consumer at an arbitrary place by a two-way transmission / reception system of video, voice, and character information by an advanced information communication network including the Internet for consumption. A business system that charges users for providing information that they need using video, audio, and text information. 6. An agent of a consumer who is connected to a terminal of a consumer at an arbitrary place by a two-way transmission / reception system of video, audio, and character information by an advanced information communication network including the Internet. A business system that provides consumers with the information they need in the form of video, audio, and textual information in response to requests, and collects a fee for the service on a quantitative or pay-as-you-go basis. 7. An agent of a consumer in a store connected to a consumer's terminal located at an arbitrary place by a two-way transmission / reception system of video, voice, and character information by an advanced information communication network including the Internet for consumption. In a system that collects and charges a fee for providing information that a person needs by video, audio, and character information, a charging system that can be managed on a server without depending on the provider. 8. An agent of a consumer, who is connected to the consumer's terminal by a two-way transmission / reception system of video, audio, and character information by an advanced information communication network including the Internet, responds to the consumer's request. In the system that provides the necessary information, when the consumer's agent checks the product that the consumer wants to purchase with the POS system, the 2D code system, or the 3D code system, the price of the product is displayed on the consumer's monitor. , A business system where the product number, etc. are displayed and the consumer and the consumer's agent can share and confirm the same information at the same time.