JP2003223489A - Reserved flight information providing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To solve conventional problems of a reserved flight wherein an airline company cannot grasp passengers states who sometimes do not arrive till a prescribed gathering time and, if they are late to arrive, even cannot grasp an estimated arrival time, while when there is a change in the operation state of the reserved flight, the passenger cannot notice the change until confirming it from himself/herself. <P>SOLUTION: This reserved flight information providing system is provided with an operation state storage means storing the operation states of the airplane, a reserved state storage means storing the flight information reserved by the passenger, a settlement information storage means storing the fare settlement information relative to the reserved flight, and passenger database storing private information of the passenger. <P>COPYRIGHT: (C)2003,JPO

Description

Description: BACKGROUND OF THE INVENTION [0001] 1. Field of the Invention [0002] The present invention relates to a method for supplying various kinds of information on airmail to passengers who have reserved airmail. [0002] Conventionally, when passengers board an airliner,
The procedure was as follows: Passengers who are scheduled to board before boarding (hereinafter referred to as “passengers”) make flight reservations with airlines or travel agents. The airline and travel agent will determine the boarding date, departure point, final destination, flight number, departure time, and arrival time, and provide the ticket or boarding pass combined ticket with these details to the passenger. hand over. The passenger pays at the time of this delivery. A boarding pass-integrated ticket is a boarding pass described later that is integrated into the ticket in the form of a so-called stub, and the boarding pass portion is the final reserved flight such as a seat It does not contain any information yet. In recent years, airline tickets with integrated boarding passes have become the mainstream. [0003] A passenger who has made a reservation is scheduled to board the airport with the airline ticket by the predetermined time before the scheduled departure time on the boarding date of the booked flight (referred to as a reserved flight in this specification). Go to the airline check-in window. Then, the passenger indicates his / her final boarding intention, and the clerk at the check-in counter designates a seat and issues a boarding pass with the designated seat to hand over to the passenger. The boarding pass is a ticket provided with a magnetic strip on which information including a boarding flight name or the like is written and whose information can be discriminated by an automatic ticket gate at a ticket gate for finally boarding a passenger aircraft. In the case of a boarding pass-integrated airline ticket, the final determined reservation information such as seats is written in the boarding pass portion and delivered to the passenger as a boarding pass. [0004] At the predetermined boarding time before the scheduled departure time, the passenger who has obtained the boarding pass passes through the security check point, enters the restricted area of the airport, and inserts the boarding pass into the ticket gate at the predetermined boarding gate. Pass the boarding gate and board the reserved flight. In recent years, among the above procedures, there is a method of obtaining a boarding pass by performing a check-in procedure using an automatic check-in device instead of performing a boarding procedure at a check-in window of an airline company at an airport. In this method, the boarding pass-integrated ticket is delivered to the passenger at the reservation stage, and the passenger inserts the boarding pass-integrated ticket into the automatic check-in device and completes check-in according to a predetermined procedure. Reservation flight information is written in the boarding pass portion and delivered to the passenger as a boarding pass. In recent years, a ticketless system has been introduced. In the ticketless system, the passenger completes the reservation and settlement with a credit card or the like in the above-mentioned reservation stage, checks in at the check-in counter on the boarding day according to the credit card number or the given reservation number, and obtains a boarding pass. [0007] However, heretofore, there have been the following problems. Passengers go to the check-in window by a predetermined meeting time on the boarding day, but there are cases where the passengers do not appear by the predetermined meeting time. In this case, it is possible that the passenger has forgotten the time of travel, has decided to cancel but has not been notified, or it is just a delay in arrival such as transportation delay, but as an airline, the passenger is in any state It is impossible to know whether the arrival time is reached, and if it is an arrival delay, it is also impossible to know the expected arrival time. However, since the predetermined set time is set before the departure time of the reserved flight, even if the passenger appears at the check-in window late in the set time, as long as there is no hindrance to the departure of the reserved flight, the passenger will be Boarding is preferred as a passenger service. On the other hand, passengers forget the time of travel,
Waiting for passengers who have decided to cancel but are not notified or who do not know the expected time of arrival due to delays in transportation, but if they decide to depart the flight with too many empty seats, the airline will lose money. For this reason, after a certain period of time has elapsed after the elapse of the predetermined meeting time, the airline will take measures to prevent the departure of air tickets with vacant seats by giving boarding rights to another passenger waiting for reservation cancellation. ing. However, it would be convenient if passengers could simply take the time to travel if they simply forgot their travel time. Also, if the passenger decides to cancel, if he can know that early, he can give another passenger the opportunity to board from the early stage such as the reservation stage, so it is good from the viewpoint of passenger service It is.
In addition, in the case of transportation delay, if the estimated arrival time is known, it is not necessary to give the boarding right to the boarding customer waiting for cancellation. Furthermore, it would be convenient if information such as guidance for another flight could be provided, for example, in the event that the passenger forgot the time of travel or the arrival was not made due to a delay in transportation. Also, after the passenger completes check-in as scheduled or while heading to the airport as scheduled, the operating status of the scheduled flight changes, such as the reserved flight being unable to depart at the scheduled time due to weather conditions. May occur. However, in the past, passengers would not notice this change until they arrived at the airport without their confirmation, and when they arrived at the airport, they would not be able to take the scheduled flight and would not be able to change their travel route any longer. is there. In such a case, if the information on the change can be provided to the passenger in advance when the change occurs on the reserved flight, the passenger can change to another means of transportation, change the schedule, or take an early response to the change. . [0010] According to the present invention, there is provided an operation status storage means for storing the operation status of air flights, a reservation status storage means for storing information on passenger reserved flights, A reservation flight information supply system comprising a payment information storage unit storing payment information, and a passenger database storing passenger personal information, wherein the reservation database of any passenger whose personal information is stored in the passenger database. When the information is stored in the reservation status storage means, the information of the reserved flight is compared with the fare settlement information corresponding to the reserved flight, and when the fare payment is completed, the information is stored in the operation status storage means. Extracting the accumulated information on the operating status of the reserved flight and distributing it to the mobile terminal listed as the personal information of the arbitrary passenger as the operating information of the reserved flight before the departure time of the reserved flight. A supply system of reservation flight information characterized by the following,
The reservation flight information includes a check-in screen having a determination unit for performing a check-in, and the arbitrary passenger performs a check-in procedure by the determination unit according to the distributed screen. The solution is provided by a flight information supply system. This allows the check-in procedure to proceed smoothly. Further, in the reservation flight information supply system, the reservation flight information includes a notification that the boarding time has come when the passenger does not appear at the ticket gate even when the flight arrives on the scheduled flight. The problem is solved by a reservation flight information supply system characterized by including the following. As a result, the airline can grasp the state of the passenger even when the passenger does not appear by the predetermined set time of the reserved flight.
Further, the reserved flight information includes information on the change when the operation status of the reserved flight stored in the operation status storage means is changed, and determination means for canceling the reserved flight. The problem is solved by a reservation flight information supply system characterized by including a screen. This allows the passenger to change the booked flight without having to check with the airport himself. An embodiment of the present invention will be described with reference to FIG. FIG. 1 shows a reservation flight information supply system 1 according to the present invention.
It is. The reservation flight information supply system 1 includes a host computer 1 and a server 2. The host computer 1 and the server 2 are connected to each other by a LAN 30. The server 2 is connected to the communication means 31. The operation status storage means 11 obtains, from the outside, information such as the actual operation status of the flight and the weather corresponding to the route on the operation day via the LAN 30. The reservation status storage means 12 stores data on the airline reservation status for each passenger. The data on the reservation status referred to here is data including personal information such as the flight number, the date and time, the route, the contact information, the air ticket information, and the accompanying person. The settlement information storage unit 13 stores information on whether or not the payment for each passenger's reservation has been completed for the passenger having the reservation. The determination means 14 is a processor storing a program, and collects various kinds of information in a normal processing for performing a predetermined processing according to a prescribed time schedule of each flight or an extraordinary processing when the operation status storage means is changed. Then, it instructs the booked flight information providing means 22 to determine the contents of the booked flight information to be notified and compose the booked flight information. The server 2 includes a passenger database storage means 21 and a reserved flight information providing means 22. The passenger database storage means 21 contains a list of passengers registered with the airline as FFP members used in a so-called Frequently Flight Program (FFP) and personal information on the passengers. The data relating to passengers here is data including names, contact information, preferences, settlement means, frequently used route names, airline usage frequencies, and the like. The reserved flight information providing unit 22 is a processor that stores a program, and composes the reserved flight information based on the content of the reserved flight information to be notified determined by the determination unit 14. In addition, reserved flight information providing means 2
2 compares the data in the passenger database storage unit 14 with the data in the reservation status storage unit 12, lists up the passengers who are FFP members who have reserved flights, and mails the reserved flight information distribution destination passengers (that is, mails the reserved flight information). Passenger). Further, the reserved flight information providing means 22 distributes the created reserved flight information to the passenger portable terminal 40 via the communication means 31. The communication means 31 is a concept including a mobile phone company connected via a telephone line connected via the LAN 30, the Internet, a telephone company connected to the Internet, a facsimile, a telephone, and the like.
The mobile terminal 40 is a telephone, a facsimile, a mobile phone, a personal computer, a personal digital assistant (so-called PDA).
It is a concept including That is, from a mobile phone company connected by a telephone line connected via a LAN to a passenger's mobile phone or PDA, directly or indirectly from the Internet to a personal computer, from FAX to FA
X, the reserved flight information is distributed to the passenger by telephone or telephone. The information delivered by the reserved flight information providing means 22 includes proposal information for prompting the selection of a passenger, and this information includes a screen having a determining means for allowing a passenger to be determined based on the proposal. It is. The deciding means is, for example, a decision button appearing on the distributed screen. The information determined by the determination means is transmitted from the portable terminal 40 of the passenger to the determination means 14 of the host computer 1 via the communication means 31 in reverse.
Conveyed to. Next, a description will be given of how to use this system to distribute reserved flight information to passengers. A passenger who wishes to distribute reservation flight information first registers with an airline as an FFP member. Name, personal information when registering,
Provide the airline with initial data such as contact information, preferences, payment methods, frequently used route names, and airline usage frequency.
The airline stores the personal information of the FFP member in the passenger database storage means 21. When registering as an FFP member, the passenger himself / herself may determine whether or not the user wants to distribute the reserved flight information, and may be stored as personal information. When a passenger's flight is booked, including FFP members, information on the booked flight is stored in the reservation status storage unit 12. The reserved flight information providing means 22 compares the information in the passenger database storage means 21 with the information in the reservation status storage means 12 to list the reserved flight information distribution destination passengers who distribute the reserved flight information, and provide the reserved flight information as follows. I do. When there is no change in the operation status of the reserved flight, the reservation flight information is provided by a normal process of performing a predetermined process according to a prescribed time schedule of each flight. The check-in screen includes a notification that the check-in start time has come at a predetermined check-in time before the start of the departure of the reserved flight, a scheduled check-in end time, and determination means for performing a check-in procedure. It is determined that the information having the content including
2 is instructed to configure the reserved flight information. Upon receiving the instruction, the reserved flight information providing means 22 notifies the user of the reserved flight name, the scheduled boarding date, the departure / arrival time, the departure time, the arrival time, and the like based on the determination, and the determination button as the determination means for performing the check-in procedure. The information of the content including the check-in screen is created, and the information is distributed to the portable terminal of the listed reserved flight information distribution destination passenger. The passenger to whom the booked flight information is delivered receives the check-in screen shown in FIG. 2A on the screen 41 of his / her mobile terminal. On the check-in screen, as shown in FIG. 2 (a), for example, a notification 50 such as a reserved flight number, scheduled boarding date, departure / arrival time, departure time, arrival time, etc., and a determination button as a determination means for performing a check-in procedure 70.
When the reserved flight information delivery destination passenger who has received the delivery checks in, the check-in procedure is performed by pressing the determination button 70 as determination means in accordance with the handling of the mobile terminal. When the enter button 70 is pressed, the information is transmitted to the communication means 31 and L
Determination means 14 of host computer 1 via AN 30
The determination means 14 performs predetermined reservation work including seat determination and the like, and again determines the reservation information in the flight status information provision means 22 in the operation status storage means 11 such as seat information, the security check point passing deadline, and the boarding gate. It provides the reservation flight information including the information on the reservation flight information and gives an instruction on the configuration of the reservation flight information. Based on the determination, the reserved flight information providing means 22 displays a screen of the reserved flight information having a notification of the reserved flight name, the scheduled boarding date, the departure / arrival place, the seat number, the scheduled security check-off time, the boarding gate, etc. The information including the contents is created, and the information is distributed to the portable terminal of the listed reserved flight information distribution destination passenger. The passenger to whom the reserved flight information has been distributed receives the reserved flight name, the scheduled boarding date, the departure / arrival place, the seat number, and the security check area on its own portable terminal as a reserved flight information screen as shown in FIG. 2B, for example. Receive information distribution. On this screen, in addition to predetermined information 52 such as a reserved flight name, a scheduled boarding date, and a departure / arrival place, a seat number 53 received from the determination means 14 is displayed.
And information combining the latest information such as the security inspection station deadline time 54 and the like. Next, a description will be given of the temporary processing when the operation status storage means 11 is changed. After the check-in is completed as described above, the information on the reserved flight is not normally obtained until the passenger to whom the reserved flight information is distributed goes to the airport on the boarding day. However, when a change occurs in the departure / arrival time of the reserved flight due to the weather at the airport or the like, the change information is stored in the operation status storage unit 11. When this change information is stored in the operation status storage means 11, the determination means 14 decides to distribute the reserved flight information including a notification that the reserved flight has changed, and sends the reserved flight information to the reserved flight information providing means 22. The instruction of the configuration of is performed. Based on the determination, the reserved flight information providing unit 22 receives the notification of the change in the departure / arrival time of the reserved flight and information that is a useful choice for the passenger (for example, the status of air flights on other routes, cancellation or reservation). Flight information, the possibility of changing to another company's flight, information on accommodation options, etc.), and create the booked flight information to the listed mobile device of the booked flight information distribution destination passenger's mobile terminal. To be delivered as The reserved flight information delivery destination passenger who has received the distribution receives a screen including the information 55 on the change of the reserved flight as the reserved flight information screen, for example, as shown in FIG. According to the instructions on the screen, the booked flight information distribution destination passenger who has received the distribution further moves to a screen as shown in FIG. 3 (b) and obtains information that is a useful choice for the passenger (e.g. The reservation flight information 56 including the cancellation or the change of the reservation flight, the possibility of changing to the airline flight of another company, the information on the lodging candidate, etc.) is obtained. Reservation flight information distribution destination passengers who have received the distribution
The selection is made by operating the portable terminal according to 6. For example,
When the cancellation of the reservation is selected, the screen shifts to a screen as shown in FIG. 3C, and information 57 relating to the fare, the refund amount, and the refund is provided. The passenger to whom the booked flight information is to be delivered can freely select such information interactively using the button 71 or the like that appears on the screen. [0018] Even when there is no change in the operation status of the reserved flight, there are cases where the passenger has not yet arrived at the predetermined place at the predetermined time. In this case, the reservation flight information is provided by a normal process of performing a predetermined process according to a prescribed time schedule of each flight. If it is determined that the passenger does not appear at the ticket gate at a predetermined time before the departure of the reserved flight starts (for example, a time before the ticket gate closing time at the boarding gate), the determining means 14 determines The latest scheduled ticket deadline time is obtained from the operation status storage means 11, and it is determined that the reserved flight information having the notification that the ticket deadline time is close is to be distributed. Instructs the configuration of information. Based on the decision, the booked flight information providing means 22 receives the notification and informs the passenger that the ticket gate deadline is near, and provides information that is a useful choice for the passenger (for example, the status of airmail on other routes, cancellation Or change the reserved flight, the possibility of changing to another company's flight, information on accommodation options, etc.), and make a reservation to the listed mobile terminal of the reserved flight information distribution destination passenger Delivered as flight information. The passenger to whom the booked flight information is delivered after receiving the delivery is displayed on the screen 41 of his / her mobile terminal, for example, as shown in FIG. 4A, and is notified that the ticket closing time is near and the latest ticket closing time 59.
Is received. In accordance with the instructions on the screen, the reserved flight information distribution destination passenger who has received the distribution further shifts to a screen as shown in FIG. 4B and obtains information that is a useful choice for the passenger (for example, the airline flight of another route). The reservation flight information 60 including the status, the change of the canceled or reserved flight, the possibility of changing to another company's flight, information on accommodation candidate, etc.) is obtained. Reservation flight information distribution destination passengers who received the distribution,
The mobile terminal is further operated according to the reservation flight information 60 to make a selection. For example, if the user has selected to cancel the reservation, the screen shifts to a screen as shown in FIG. 4C and information 61 on the fare, the refund amount, and the refund is provided. The passenger to whom the booked flight information is to be delivered can freely select such information interactively using the button 71 or the like that appears on the screen. According to the present invention, the reservation flight information is provided to the passenger to whom the reservation flight information is to be distributed by a normal process in which the determination means performs a predetermined process according to a prescribed time schedule of each flight. As a result, the passenger can perform a predetermined check-in without delay according to the received reservation flight information. In addition, according to the present invention, when the operation status of the reserved flight changes,
The change information is provided to the reserved flight information distribution destination passenger. This allows the passenger to know in advance the change of the booked flight, and can easily make a subsequent selection according to the booked flight information. According to the invention of the present application, even if the operation status of the reserved flight does not change, or if the passenger has not yet arrived at the predetermined location at the predetermined time, the ticket closing deadline is given to the passenger to whom the reserved flight information is distributed. It can be notified in advance that the time is near. This allows the airline company to know in advance the intention of the reserved flight information distribution destination passenger, and also allows the reservation flight information distribution destination passenger itself to make a corresponding change earlier.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a diagram showing a system configuration of the present invention. FIG. 2 is a diagram showing an example of reserved flight information provided by the present invention. Here, FIG. 2A shows the reserved flight information related to the check-in procedure, and FIG. 2B shows the reserved flight information after the check-in procedure. FIG. 3 is a diagram showing an example of reserved flight information provided by the present invention. Here, FIG. 3A shows the reserved flight information relating to the notification that the change has been made to the departure / arrival time of the reserved flight, FIG. 3B shows information that is a useful choice for the passenger, and FIG. 3C shows the fare. , Refund amount, and refund information. FIG. 4 is a diagram showing an example of reserved flight information provided by the present invention. Here, FIG. 4 (a) shows the reserved flight information relating to the notification that the ticket gate deadline is near, FIG. 4 (b) shows information which is a useful choice for the passenger, and FIG. 4 (c) shows the fare, refund amount and refund. Respectively. DESCRIPTION OF SYMBOLS 1 host computer 2 server 11 operation status storage means 12 settlement information storage means 13 reservation information storage means 14 judgment means 21 passenger database 22 provided information creation means 30 LAN 31 communication means 40 portable terminal 41 screen

Continuation of front page    (72) Inventor Keiichi Ueda             3-5-10 Haneda Airport, Ota-ku, Tokyo All Japan             Air Transportation Co., Ltd. (72) Inventor Noriko Seki             3-5-10 Haneda Airport, Ota-ku, Tokyo All Japan             Air Transportation Co., Ltd.

Claims (1)

Claims: 1. An operation status storing means for storing the operating status of an air flight, a reservation status storing means for storing information on a reserved flight of a passenger, and a passenger database storing personal information of the passenger. When information on reserved flights of any passenger whose personal information is stored in the passenger database is stored in the reservation status storage means, the information on the operation status of the reserved flights is extracted by the computer system having A reservation flight information supply system which distributes the reservation flight information to the portable terminal of the arbitrary passenger before the departure time of the reservation flight information, wherein the reservation flight information includes a determination unit for performing a check-in. Screen, wherein the arbitrary passenger performs a check-in procedure by the determination means in accordance with the distributed screen, and the reserved flight information includes a notification to the passenger at the time of boarding time. The boarding time information screen includes a boarding time notification screen to notify the user of the reserved flight, and the reserved flight information includes information for maintaining or canceling the reservation of the reserved flight when the operation status of the reserved flight stored in the operation status storage means changes. A supply system for reservation flight information, comprising a screen having a determination means.