JP2003208473A - Reservation system for caring-service - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an arrangement for providing an alternative according to a characteristic of caring reservation, when a reservation and change thereof for a cared person are executed. <P>SOLUTION: An actual use data of the cared person, and a helper schedule data controlled in one week unit are stored in a reservation receiving side device, and the cared person executes thereby the reservation for caring service. The alternative as to whether the reservation near to a desired time is available or not is retrieved in the reservation receiving side device, referring to the helper schedule data when a desirable reservation is not available, whether the alternative for a desired helper in the next week is available in the same time zone or not is retrieved when the reservation is not available therein, and whether the alternative for the reservation in the desired time and date is available in a helper by whom the cared person have cared in the past or not is further retrieved when the reservation is not available therein, so as to provide the alternative. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a care service reservation system, and more particularly to an effective means for efficiently adjusting care service reservations and applying them to a reservation system.

[0002]

2. Description of the Related Art In the long-term care insurance system, when an insured person is identified as being in a state requiring long-term care or a state requiring support, care is provided to a long-term care support specialist (care manager) who belongs to a home-care support business. Requesting the creation of a plan (care plan), a home care service provider provides care services according to this plan. At that time, it is necessary to make a reservation with the service provider in order to provide the service, but if the reservation cannot be made according to the wishes of the care recipient, the reserving party can look at the service company's vacant service and the date and time. Need to make a reservation.

[0003]

[Problems to be Solved by the Invention] As described above, when the reservation cannot be made successfully, the desired helper cannot be provided, or the service time provided by the desired helper is unknown, and as a result, it matches the person requiring care. The problem was that they could not receive nursing care services.

As a characteristic of the nursing care service, the nursing care schedule is determined on a weekly basis, that the person requiring care does not like to receive a service from a new helper, and the service that the person requiring care needs to receive. The helper has been decided against.

On the other hand, there is a need for an alternative automatic reservation such as changing to the same helper after the change or a helper who has received a service in the past.

[0006] Further, the service provider often intends not to disclose the schedule of the helper to the reservation side because the schedule of the helper is uncertain.

[0007] An object of the present invention is to provide a mechanism for presenting an alternative plan according to the characteristics of a nursing care reservation at the time of reservation / change of a person requiring care in order to solve the above problems.

[0008]

[Means for Solving the Problems] To achieve the above object,
The present invention is a system for reserving a nursing care service,
The helper schedule and the care record are compared to provide an alternative plan for care reservation.

In the nursing care reservation system of the present invention, the usage record data of the care recipient and the helper schedule data managed on a weekly basis are stored in the reservation acceptance side device.

If the care recipient makes a reservation for the care service and cannot make the reservation as desired, the helper schedule data is referred to by the reservation acceptance side device to retrieve an alternative plan for whether or not the reservation can be made close to the desired time. I do. If you still can't make a booking, look for an alternative to your desired helper booking for the next week at the same time.
If the reservation cannot be made, a search is made by the helper who has received the service in the past to see if there is an alternative to the reservation for the desired date and time.

As described above, in this embodiment, since the schedule data of the helper and the care record data of the care-requiring person are referred to, the care-requiring person is less likely to receive a service from a new helper, and the care-reserving service can be reserved with peace of mind. Therefore, the care service provider can efficiently schedule the helper without the care recipient needing to know the schedule of the helper.

As described above, according to the care service reservation system of the present invention, since the care service is reserved by referring to the helper schedule data and the care record data of the care-requiring person, an alternative plan and a necessary procedure when the reservation cannot be made are required. It is possible to efficiently schedule caregivers and helpers.

[0013]

BEST MODE FOR CARRYING OUT THE INVENTION A system for searching and presenting an alternative plan when a service originally intended to be received is not received in a care service reservation exchanged between a care recipient and a care service provider will be described below. .

FIG. 1 is a diagram showing a schematic configuration of a care service reservation system of this embodiment.

As shown in FIG. 1, the care service reservation system 100 of this embodiment has a reservation side device 101, a reservation reception side device 102, and a network 103.

The reservation side device 101 is a device for registering a care service name, a helper name, and a desired date and time to be received.

The reservation side apparatus 101 is a central processing unit 11
0, an input device 111, a screen display device 112, and a storage device 113.

The central processing unit 110 is the reservation side device 10
1 is a device for controlling the entire operation.

The input device 111 is a device for inputting a care request service, a reservation, a candidate service reservation, and the like.

The screen display device 112 is a device for displaying the contents of reservation candidates and the like.

The storage device 113 is a device for loading various processing programs and data when controlling the entire operation of the reservation side device 101.

The reservation receiving side device 102 is for making a reservation for a nursing care service. When the desired nursing care service to be reserved cannot be secured, the desired content, helper schedule, availability before and after the desired usage time, and nursing care usage record are displayed. This is a device for comparing and searching alternatives similar to the desired service, transmitting the searched alternatives to the reservation side device 101, and searching for reservation candidate data.

The reservation receiving side device 102 is the central processing unit 1.
20, an input device 121, a screen display device 122, a storage device 123, a helper schedule DB 124,
It has a usage history DB 125.

The central processing unit 120 is the reservation side apparatus 10
2 is a device that controls the overall operation.

The input device 121 is a device for inputting the care request service data transmitted from the reservation side device.

The screen display device 122 is a device for displaying the contents of reservation candidates.

The storage device 123 is used for the reservation receiving side device 102.
This is a device that loads various processing programs and data when controlling the overall operation.

The helper schedule DB 124 is a device for storing schedule data of helpers who carry out nursing care.

The usage record DB 125 is a device for storing the usage record data such as the name of the helper in charge of the care recipient in the past and the implementation date and time.

Further, the storage device 123 has a reservation acceptance processing unit 130 and a helper schedule search processing unit 131.
The usage record search processing unit 132, the helper schedule registration processing unit 133, and the usage record registration processing unit 134 are set.

The reservation acceptance processing unit 130 is a processing unit for accepting a care reservation desired by the care recipient.

Helper schedule search processor 131
Searches for alternative candidates from the helper schedule DB 124 based on the data sent from the reservation side device 101,
It is a processing unit that sends candidate data to the reservation side device 101.

The usage record search processing section 132 uses the usage record DB 12 based on the data sent from the reservation side apparatus 101.
5 is a processing unit that searches for alternative candidates from 5 and sends candidate data to the reservation side apparatus 101.

Helper schedule registration processing unit 133
Is a processing unit that registers the result of the reservation made by the care recipient in the helper schedule DB 124.

The usage record registration processing section 134 is a processing section for registering the result of the reservation made by the care recipient in the usage record DB.

The helper schedule DB 124 is a DB for storing schedule data of helpers.

The usage record DB 125 is a DB for storing the usage record data of the care recipient.

FIG. 2 is a flow chart showing the processing procedure of the reservation side apparatus of this embodiment.

In step 201, an instruction for reservation registration of the care service is received from the terminal used by the care recipient, and a message indicating that the screen is displayed is transmitted to the reservation reception side device 102. Based on the reservation registration data sent from the reservation reception side device 102 in step 202, the operator of the reservation side device 101 receives a nursing care reservation instruction and displays it on the screen display device 112.

At step 203, the care recipient registers the information to be registered and transmits it to the reservation acceptance side device 102, and the reservation acceptance processing unit 130 of the storage device 123 of the reservation acceptance side device 102 processes it.

In step 204, the data indicating whether the data registered in step 203 can be reserved is received from the reservation reception side device 102, and the care service candidate result screen is displayed on the screen display device 112.

In step 205, the reservation side apparatus 101 checks whether or not the selection of candidate data is input by the care-requiring person, and if the reservation is input, the flow proceeds to step 206.
When the reservation cancellation is input, step 207
Proceed to.

In step 206, the selected candidate data is transmitted to the reservation reception side device 102.

In step 207, the data indicating the cancellation is transmitted to the reservation receiving side device 102.

FIG. 3 is a flow chart showing the processing procedure of the reservation receiving side apparatus of this embodiment.

In step 301, the reservation reception side device 102 receives an instruction from the reservation side device 101 to make a reservation registration for a nursing care service, and accepts that a service reservation registration screen is displayed. Then, in step 302, the reservation reception side device 10
2 transmits the reservation registration display data to the reservation side device 101.

In step 303, the reservation acceptance processing unit 130 accepts the desired service data from the reservation acceptance side device 101. The helper schedule search processing unit 131 searches the helper schedule DB 124 based on the desired service data received in step 304, and reserves candidate data in step 309 if there is one that matches the same service name / helper name / desired date / time. It transmits to the person side device 101. If not, the process proceeds to step 305, where the helper schedule search processing unit 131 applies the same service name, helper name, and desired date. Send to the device 101. If not, the process proceeds to step 306, and the helper schedule search processing unit 1
Reference numeral 31 applies to the same service name / helper name / desired date, and if there is a space, the candidate data is transmitted to the reservation side apparatus 101 in step 309. If not,
Go to step 307.

In step 307, the usage record search processing unit 132 in the reservation receiving apparatus 102 causes the usage record DB 125 to be used.
Extract more helpers that the care recipient has received in the past.

In step 308, the helper schedule search processing section 131 determines in step 311 if there is no helper that has been received in the past from the schedule DB 124 that corresponds to the same service name, helper name, desired date, and time. Display that there are no services in use. If there is a match, go to step 309.

In step 309, the candidate data applicable in each step is transmitted.

In step 310, the reservation acceptance processing unit 130 of the reservation acceptance side device 102 accepts the data as to whether or not to make a reservation with the candidate data transmitted from the reservation side device 101, and if the reservation is not made, the desired service content is again provided. To register. When making a reservation, in step 312, the reservation data is stored in the helper schedule DB 124 and the usage record DB 125.
Stored in each.

FIG. 4 is a diagram showing an example of the helper schedule data of this embodiment. FIG. 4 shows an example of data when the helper schedule shown in FIG. 3 is stored in the helper schedule DB 124 as helper schedule data.

In FIG. 4, the helper ID is a number for identifying a helper that provides a care-requiring person with a care recipient, and the helper name represents the name of the business operator identified by the helper ID.

The reservable date represents the scheduled date of implementation of the nursing care service in which the helper's schedule is registered in advance when the helper registers the schedule and the care recipient can make a reservation. The reservable start time is for registering the helper's schedule in advance when the helper registers the schedule, and represents the implementation start time of the care service that can be reserved by the care recipient. The reservable end time is to register the schedule of the helper in advance when the helper registers the schedule, and represents the end time of the care service that can be reserved by the care recipient.

The reservable service code is a code for identifying a care service which the helper is expected to provide to the care recipient, and the reservable service name represents the name of the care service identified by the reservable service code. There is.

The allowance time is an allowance time used when making an inquiry for one hour before and after the desired time when making an inquiry from the care recipient for free information. Note that this margin time is exemplified as one hour before and after this example, but it can be set freely.

The planned care date represents the planned date of the care service provided to the care recipient. The scheduled care start time represents the scheduled start time of the care service provided to the care recipient. The scheduled care end time represents the scheduled end time of the care service provided to the care recipient.

The care scheduled service code is a code for identifying a care service scheduled to be provided to the care recipient, and the care scheduled service name represents the name of the care service identified by the scheduled service code.

The intended care recipient number is a number for identifying the person who provides the nursing care service, and the intended care recipient name is the name of the intended care recipient identified by the intended care person number. It represents.

Item Nos. 1 to 8 are reservation acceptance side devices 102.
Are items recorded when the helper performs the schedule registration process, and item numbers 9 to 15 are items recorded when the care receiver performs the reservation registration process from the reservation side device 101.

FIG. 5 is a diagram showing an example of the usage record data of this embodiment. In FIG. 5, the use record DB is the record record of the nursing care service as shown in FIG. 2 as the use record data.
An example of data stored in 125 is shown.

The insurer number is a number for identifying an insurer such as a municipality, and the insurer name represents the name of a municipality identified by the insurer number.

The care recipient number is a number for identifying a target person who provides a care service, and the name of the care recipient represents the name of the care recipient identified by the planned care recipient number.

The helper ID is a number for identifying a helper who provides a nursing care service to a care recipient, and the helper name represents the name of the business operator identified by the helper ID.

The service code is a code for identifying a nursing care service to be provided to the care recipient, and the service name represents the name of the nursing care service identified by the service code.

The service implementation date represents the implementation date of the care service provided to the care recipient. The service start time indicates the start time of the care service provided to the care recipient. The service end time represents the end time of the care service provided to the care recipient.

Item Nos. 1 to 11 are the reservation side device 101.
This item is recorded when the person requiring care performs reservation registration processing.

FIG. 6 is a diagram showing an example of a nursing care reservation screen of this embodiment.

In the example of the nursing care reservation screen shown in FIG. 6, when the care recipient makes a reservation for the nursing care service, the information specifically required is directly input. FIG. 7 shows a care service schedule received by a care recipient on a weekly basis, and is a screen on which a care service name and a helper name are specified for a specific date and time. These are screens displayed on the screen display device 112.

FIG. 8 is a diagram showing an example of the reservation result confirmation screen of this embodiment.

In the example of the reservation result confirmation screen shown in FIG. 8, when a care recipient makes a reservation for a nursing care service, if there is no vacancy at the desired time for the nursing care service, he or she may have received the nursing care service at the same date in the past. It is a screen that displays candidates as a result when the helper has a space. Similarly, FIG. 9 is an example of a reservation result confirmation screen, and is a screen that displays candidates as a result when there is no vacancy at the date and time when the care service is desired, and when there is vacancy in the same helper one hour before and after. Figure 10
Similarly, in the example of the reservation result confirmation screen, when there is no vacancy at the date and time when the care service is desired, it is a screen that displays candidates for the same helper in other weeks and vacancy at the same date and time as a result. These are screens displayed on the screen display device 112.

FIG. 11 shows a care service schedule carried out by a helper on a weekly basis, and is a screen on which a care service name and a care recipient name are specified for a specific date and time. These are screens displayed on the screen display device 122.

As described above, the nursing care reservation system of this embodiment efficiently proposes an alternative plan for the nursing care reservation exchanged between the care service provider, the helper, and the person requiring care, and makes an appropriate nursing care reservation. It is possible to provide it to a person.

[0074]

According to the present invention, it is possible to efficiently schedule a nursing care reservation service that is exchanged among a nursing care service provider, a care recipient, and a helper.

[Brief description of drawings]

FIG. 1 is a diagram showing a schematic configuration of a nursing care service reservation system of the present embodiment.

FIG. 2 is a flow chart showing a processing procedure of a care service reservation of the reservation side apparatus of this embodiment.

FIG. 3 is a flowchart showing a processing procedure of a care service reservation of the reservation acceptance side apparatus of the present embodiment.

FIG. 4 is a diagram showing an example of data stored in a helper schedule DB of this embodiment.

FIG. 5 is a diagram showing an example of data stored in a usage record DB of this embodiment.

FIG. 6 is a diagram showing an example of a nursing care reservation screen according to the present embodiment.

FIG. 7 is a diagram showing an example of a personal care service personal schedule of a person requiring care according to the present embodiment.

FIG. 8 is a diagram showing an example of a care reservation result confirmation screen of an alternative plan for making a reservation for another helper at the same date and time according to the present embodiment.

FIG. 9 is a diagram showing an example of a care reservation result confirmation screen of an alternative plan for making a reservation when the same helper of the present embodiment and a spare time of 1 hour before and after is seen.

FIG. 10 shows the same time, the same helper 1,
It is a figure which shows an example of the nursing care reservation result confirmation screen of the alternative plan which makes a reservation two weeks later.

FIG. 11 is a diagram showing an example of a care service helper schedule for helpers according to the present embodiment.

[Explanation of symbols]

100 ... Nursing service reservation system, 101 ... Reservation side device, 102 ... Reservation reception side device, 103 ... Network, 110, 120 ... Central processing unit, 111, 121 ...
Input device, 112, 122 ... Screen display device, 113, 1
23 ... storage device, 124 ... helper schedule DB,
125 ... Usage record DB, 130 ... Reservation acceptance processing unit, 13
1 ... Helper schedule search processing unit, 132 ... Usage record search processing unit, 133 ... Helper schedule registration processing unit, 134 ... Usage record registration processing unit.

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Atsushi Enomoto             890 Kashimada, Sachi-ku, Kawasaki City, Kanagawa Stock             Hitachi, Ltd. Business Solutions             Within the department

Claims (5)

[Claims] [Claim 1] When a care-requiring person makes a reservation, a care service reservation method for presenting an alternative plan when a desired reservation cannot be obtained, in which a substitute data is selected from the desired reservation data by using helper schedule data. How to search and extract. 2. A care service reservation method for presenting an alternative plan when a desired person cannot make a desired reservation when making a reservation, and the helper schedule data is used to preset the desired reservation data. A method of searching / extracting alternative data by regarding the spare time as free time. [Claim 3] When a care-requiring person makes a reservation, in a care service reservation method that presents an alternative plan when the desired reservation cannot be obtained, the use record data of the care-requiring person is used and , How to search / extract alternative data. [Claim 4] When a care recipient makes a reservation, in a care service reservation method that presents an alternative plan when the desired reservation cannot be obtained, using the care result data of the care recipient and the schedule data of the helper, A method to search and extract alternative data from desired reservation data. [Claim 5] When a care recipient makes a reservation, in a care service reservation method that presents an alternative when the desired reservation cannot be obtained, using the care result data of the care recipient and the schedule data of the helper, A method of searching for and extracting alternative data from the desired reservation data by regarding the preset spare time as free time.