JP2003168055A - Server, method and program for supporting rental business - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a server, method and program for supporting rental business with which rental merchandise can be easily received or returned. <P>SOLUTION: A rental business supporting server which connects user terminals, store terminals and rental shop terminals via a network to support rental business at the stores with respect to rental items of the rental shops, transmits to a selected rental shop terminal rental request information corresponding to rental reservation information from a user terminal, transmits to the user terminal reservation completion information including an issued identifier, and calculates a delay charge based on a rental period of time included in the rental reservation information in the case of an occurrence of delay of returning the rental merchandise to transmit the store terminal return handling information that sometimes includes a delay charge by receiving the user identifier inputted to the store terminal of a store that will receive the rental merchandise to be returned and transmitted from the store terminal. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a rental business support server, method and program for receiving or returning rental products by using a convenience store.

[0002]

2. Description of the Related Art Conventionally, a user who uses a rental video store has to use a rental video twice when renting it and returning it.
I went to the store. It is a heavy burden for a user who has a rental video store far from home to visit the store twice. For this reason, there are quite a few users who want to rent but quit. In order to cultivate the demand of such potential users, it is possible to open a store in the neighborhood of the potential user, but there is a problem that it costs a lot of store opening cost and store operation cost.

In order to solve such a problem, a rental reservation for a rental video is made using a computer network, and the rental video reserved at a convenience store having a large number of existing delivery systems is received and returned. Rental business systems and methods have been devised.

For example, Japanese Patent Laid-Open No. 2001-243375 includes a reservation management computer 114 capable of communicating with another computer 140 connected to the computer network 112, and the reservation management computer 114 returns the presence or absence of a predetermined product 120 and returns it. In addition to managing the schedule, the product inventory information on the network 112 can be browsed for each date in consideration of the return schedule, and when the predetermined product 120 is reserved, the product name, the product receiving place, and the return place,
And specify the delivery date and return date of the product, and network 1
A reservation is made from the home computer 140 to the reservation management computer 114 via 12, and the reservation management computer 11
4 sends the data of the product exchange certificate and sells the product 1
Print the label to be attached to 20 and attach the label 1
20 is a product rental system (rental business system) that is delivered to a designated convenience store 150 or the like (see FIG. 7).

[0005]

In the conventional product rental system, the product inventory information is centrally managed in one place, but when the rental product is not in stock or is rented out, the user can purchase the same rental product. You will either have to access another system to look for, or wait until the rental item is returned, or give up. When searching for a similar rental product elsewhere, it often imposes a heavy burden on the user and eventually gives up renting. In addition, when waiting for a rental product to be returned, it is often the case that the borrower feels less willing to borrow and eventually does not borrow. In other words, even if the geographical problem can be solved, there is a problem that the demand of the potential user is missed for the reason of time and physical.

In order to solve such a problem, it is possible to have a wide variety of rental products, but a wide variety of rare items and a large number of popular items are expected. That is a risk to the service operator.

[0007] By the way, the rental product that the user is looking for is sometimes found in another place that is difficult to find. It would be convenient for users if they could easily find such a place.

[0008] A first object of the present invention is to provide a rental business support server, method and program which can easily receive or return rental products.

A second object of the present invention is to provide a rental business support server, method and program capable of reducing the risk of a service operator.

A third object of the present invention is to provide a rental business support server, a method and a program by which a user can easily find a desired rental product.

[0011]

According to a first aspect of the present invention, one or more user terminals used by a user are connected via an information network, and rental products are received or returned. Connected to one or more store terminals installed in a store via an information network, and connected to one or more rental store terminals used by a rental store that provides rental products via an information network, A rental business support server for supporting the business of renting rental products of a rental shop at the store designated by the user, wherein the rental product name and rental period relating to the reservation transmitted from the user terminal are displayed. The rental request information for requesting rental of the rental product corresponding to the rental reservation information including the First transmitting means for transmitting to the Tal store terminal, and second transmission means for transmitting reservation completion information including an identifier relating to the issued reservation and notifying that the reservation is completed to the user terminal which has transmitted the rental reservation information. By the transmission means and the identifier of the reservation brought in by the user, which is input to the store terminal of the store that receives the rental product returned from the user and transmitted from the store terminal, In the case of occurrence of the delay, the calculation means for calculating the late charge based on the rental period included in the rental reservation information, and the late charge calculated when the delay has occurred are returned to the store together with the late charge. Third transmitting means for transmitting the return handling information that conveys the handling of the rental product to the store terminal.

Further, in the rental business support server, a registration means for registering an identifier relating to the issued reservation in association with the rental reservation information, and the reservation sent from the rental shop which has received the rental request. By receiving the identifier related to the reservation brought in by the user, which is input to the store terminal of the store that stores the rental product and is transmitted from the store terminal, the reservation related to the received reservation is registered. A first confirming means for confirming the identifier relating to the above, and a fourth transmitting means for transmitting to the store terminal lending instruction information for instructing the lending of the rental product held by the store by confirming both the identifiers. , Are preferably provided.

Further, in the rental business support server, a first database in which, for each rental store, each rental product that can be rented out by the rental store is arranged, and each receiving store for receiving or returning the rental product, the receipt A storage unit that stores a second database in which the rental stores are arranged in order from the nearest store, and a rental corresponding to rental reservation information including a rental product name and rental period related to the reservation transmitted from the user terminal. The first rental shop that owns the product
In addition to making a selection based on the database, the rental database closest to the receiving store designated in advance by the user who made a reservation from the rental stores is selected as the second database when there are a plurality of selected rental stores. It is preferable to further comprise a selecting means for making a secondary selection based on the above.

Further, the rental business support server receives inventory information of rentable rental products which is periodically transmitted from the rental shop terminal, and updates the first database based on the inventory information. A second updating means for receiving the lending-not-possible information relating to the rental product for which the lending is not possible transmitted from the rental shop terminal and updating the first database based on the information. And updating means of.

Further, the rental business support server receives rental desire information including a rental product name and a rental period transmitted from the user terminal and also indicating a rental desire, based on the first database. Second confirmation means for confirming the existence of the rental product desired by the user, and reply information for answering the existence of the rental product desired by the user to the user terminal which has transmitted the rental request information. It is preferable to provide a fifth transmitting means for transmitting.

In the rental business support server, the rental products are rental video and rental C.
It is preferably D or a rental DVD.

Further, in the rental business support server, it is preferable that the user terminal is a street information terminal installed on the street and open to general users.

In a second aspect of the present invention, it is connected to one or more user terminals used by users via an information network and is installed in a store where rental goods are received or returned. Using a rental business support server that connects to one or more store terminals via an information network and connects to one or more rental shop terminals used by a rental store that provides rental products via an information network, A rental business support method for supporting a business of renting a rental product of the rental shop at the store designated by the user, the rental product name and rental period relating to a reservation transmitted from the user terminal. The rental request information for requesting the rental of the rental product corresponding to the rental reservation information including A step of transmitting to the rental terminal of the rental store, and a step of transmitting reservation completion information including an identifier relating to the issued reservation and notifying that the reservation is completed to the user terminal that has transmitted the rental reservation information. Due to receiving the identifier related to the reservation brought in by the user, which is input to the store terminal of the store that receives the rental product returned from the user and transmitted from the store terminal, a delay occurs. In the case of the rental reservation information, the step of calculating the late charge based on the rental period included in the rental reservation information, and the late charge calculated when the overdue occurs, and the rental product returned to the store. And a step of transmitting return handling information that conveys handling to the shop terminal.

In a third aspect of the present invention, it is connected to one or more user terminals used by a user through an information network and installed in a store where rental goods are received or returned. Using a rental business support server that connects to one or more store terminals via an information network and connects to one or more rental shop terminals used by a rental store that provides rental products via an information network, A rental business support program for supporting a business of renting a rental product of the rental shop at the store, the rental reservation including a rental product name and a rental period relating to a reservation transmitted from the user terminal. The rental request information for requesting rental of the rental product corresponding to the information is displayed in the selected rental store. Transmitting to the rental shop terminal, transmitting reservation completion information notifying that the reservation is completed, including an identifier relating to the issued reservation, to the user terminal which has transmitted the rental reservation information; When a delay has occurred by receiving the identifier related to the reservation brought in by the user, which is input to the store terminal of the store that receives the rental product returned from the user and transmitted from the store terminal A step of calculating a late charge based on the rental period included in the rental reservation information, and including the late charge calculated when a late charge occurs, and notifying the handling of the rental product to be returned to the store And a step of transmitting return handling information to the store terminal.

[0020]

BEST MODE FOR CARRYING OUT THE INVENTION One or more user terminals (10 in FIG. 1) used by a user are connected via an information network (50 in FIG. 1), and rental goods are received or returned. Used by a rental store that provides rental products by connecting to one or more store terminals (20 in FIG. 1) installed in the store via an information network 1
Alternatively, a rental business support server (40 in FIG. 1) that is connected to two or more rental shop terminals (30 in FIG. 1) through an information network to support the business of renting rental products of the rental shop at the store. In addition, the rental request information for requesting a rental of the rental product corresponding to the rental reservation information including the rental product name and the rental period relating to the reservation transmitted from the user terminal,
The first transmission means (44 in FIG. 1) for transmitting to the rental shop terminal of the selected rental shop, and reservation completion information notifying that the reservation has been completed including an identifier relating to the issued reservation is the rental reservation information. The second transmitting means (44 in FIG. 1) for transmitting to the user terminal that has transmitted the item and the store terminal of the store that receives the rental product returned from the user, and is transmitted from the store terminal. By receiving an identifier relating to the reservation brought in by the user, a calculating means for calculating the late charge based on the rental period included in the rental reservation information when the late reservation occurs (see FIG. 1). 48) and the late charge calculated when the overdue occurs, and sends the return handling information to the store terminal, which informs the handling of the rental product to be returned to the store. Third transmitting means that (44 in FIG. 1)
By including the and, it is possible to receive or return the rental product by using a store such as a convenience store near the user.

In another embodiment of the present invention, each process in the rental business support server is realized by executing a program on a computer constituting the server. In this case, a recording medium (a flexible disk, a magnetic disk such as a hard disk, a magnetic tape, or a CD (compact disc) on which the above program is recorded.
k) -ROM, DVD (digital versat)
The present invention is implemented by reading the program from an optical disk such as an ile disk) or a semiconductor memory) into the computer through a machine reading device and an interface of the recording medium, loading the program into the main memory, and executing the program. can do. Alternatively, the program may be transmitted from the storage device of another computer to the computer via a wired or wireless network medium and a communication interface, and the program may be installed in the computer and loaded into the main memory to be executed. You may

[0022]

Embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram schematically showing the configuration of a rental business system according to the first embodiment of the present invention.

In this rental business system, a user terminal 10, a shop terminal 20, a rental shop terminal 30, a rental business support server 40, and an information network 50.
And.

The user terminal 10 is an information processing terminal used by a user of this service, is connected to the information network 50, can be connected to the Internet, and has a display function.
Has an input function and a transmission / reception function. The user terminal 10 includes, for example, a home personal computer, a mobile phone, a street information terminal, and the like. Here, the street information terminal is a multimedia information terminal installed in a convenience store, an information terminal installed in a station, or any information processing terminal that can be opened to general users such as a bank ATM.

Store terminals 20 (20A, 20B, 30C)
Is an information processing terminal installed in a store such as a convenience store, which receives or returns rental products other than rental stores, is connected to the information network 50,
It has input and display functions such as a bar code reader.
Here, the rental product includes a rental product, for example, a rental video, a rental CD, a rental DVD, or the like.

Rental shop terminals 30 (30A, 30B, 3
Reference numeral 0C) is an information processing terminal used by a rental store such as a rental video store that has rental products, and is connected to the information network 50. The rental shop terminal 30
It has a function to manage information such as each rental product to be handled, the number of inventories, the number of loans, the lending period, users, etc., and the rental operation support server regularly provides inventory information including each rental product and the number of inventories at that time. 40 has a function of transmitting to the rental shop, and has a function of transmitting, in real time, to the rental operation support server, lendability information about a rental video that has been rented to a customer who came to a rental store and cannot be lent.
It has a function to generate acceptance completion information indicating that the request including the requested rental product code number has been received, and sends return completion information notifying that the rental product lent out for this service has been safely returned And a function of generating return completion information indicating that the return is completed, including the returned rental product code.

The rental business support server 40 is a server that is used by a service operator affiliated with a rental shop and supports the rental business.
It is connected to 0 and has a storage means 41, a registration means 42, an updating means 43, a transmitting / receiving means 44, a confirming means 45, a selecting means 46, a generating means 47 and a calculating means 48.

The storage means 41 stores user information, inventory information,
Information such as a priority table, a reservation code, and a rental product code is stored. Here, the user information is the address of the user,
The information includes a name, a telephone number, a store name, a password, and the like. The inventory information (first database) is information arranged about each rental product that can be rented out by the rental store. The priority table (second database) is information in which the rental stores are arranged in order from the receiving store for each receiving store where rental products are received or returned. The reservation code is an identifier attached to each rental reservation information. The rental product code is an identifier attached to each rental product.

The registration unit 42 registers the user information, the reservation code, the rental product code, etc. in the storage unit 41 in association with each other as appropriate.

The updating means 43 updates the stock information so as to be searchable based on the certain information acquired from the rental shop terminal 30.

The transmitting / receiving means 44 transmits or receives the generated information, the stored information and other information.

The confirmation means 45 determines whether or not the video having the title corresponding to the title included in the rental request information sent from the user terminal 10 is in stock, in the stock information of each rental shop in the storage means 41. Based on the confirmation, the reservation code and video code sent from the store terminal are compared with the reservation code and video code in the storage means 41.

The selecting means 46 selects a receiving store (in the user information) designated by the user who has made a reservation among rental stores holding rental videos related to the reservation included in the rental reservation information sent from the user terminal 10. Select the closest rental store (included).

The generating means 47 generates reply information, rental request information, reservation completion information, lending instruction information, return handling information, and other information based on certain information. The answer information is information for notifying the possibility of rental including a reply as to whether or not a video having a title desired by the user exists, and is information provided by the service operator to the user. The rental request information is information for making a rental request including a rental product name and a rental period according to the user's request, and is information that the service operator makes to the rental shop. The reservation completion information is information indicating that the reservation including the reservation code for the rental product has been completed, and is information that the service operator makes to the user. The lending instruction information is information that indicates whether or not lending is possible based on the confirmation result, and is information that the service operator gives to the store. The return handling information is information that conveys how to handle the return of the rental product including the calculated late charge, and is information that the service operator gives to the store.

The calculating means 48 calculates the late fee based on the stored rental period.

The information network 50 is an information communication network such as the Internet or a telephone line.

The operation of the system according to the first embodiment will be described with reference to the drawings. FIG. 2 is a flow chart schematically showing the operation in membership registration of the rental business system according to the first embodiment of the present invention. FIG. 3 is a flowchart schematically showing the operation of updating the inventory information of the rental business system according to the first embodiment of the present invention. Figure 4
FIG. 6 is a flow chart schematically showing an operation of the rental business system according to the first embodiment of the present invention when renting a rental product. FIG. 5 is a flowchart schematically showing the operation of the rental business system according to the first embodiment of the present invention when returning a rental product. FIG. 6 is a schematic diagram schematically showing a distribution route of rental products when the rental business system according to the first embodiment of the present invention is used. Here, an example of the rental video service will be described. Needless to say, it can be applied to other than rental video.

As a premise, the user needs to become a member of this service in order to use this service.
As a procedure for that purpose, referring to FIG.
The rental business support server 40 is accessed using the user terminal 10, user information including own address, name, telephone number, store name, password, etc. is input, and this is transmitted to the rental management server 40. (Step A1).
The rental management server 40 assigns a member number to the received user information (step A2), registers the user information in association with the assigned member number (step A3),
User registration information including member registration information including the given member number
(Step A4). The user is the user terminal 1
By receiving the member registration information at 0, displaying the contents, storing, outputting, etc., when using the rental management server thereafter, the service is performed using the member number included in the member registration information and the specified password. Can be used. The user information registration procedure may be performed in writing with the server administrator.

Further, the rental business support server needs to know each rental video that can be rented out and the number thereof. Therefore, referring to FIG. 3, the rental business support server 40 regularly acquires inventory information at each rental shop from each rental shop terminal 30 (step B1),
The inventory information of each rental store is updated to be searchable (step B2).

In addition, there is a case where a rental video is rented out to a visitor at a rental shop and the rental video cannot be rented, and regular inventory information may not be sufficient. Therefore, referring to FIG. 3, the rental shop terminal 30 transmits, in real time, the unrentable information to the rental operation support server 40 for the rental video that cannot be rented out to the customer who visited the rental shop (step B3). ), The rental business support server 40,
The inventory information of each rental store is updated so that it can be searched based on the unlending information (step B4). As a result, the service operator can provide the user with the most accurate inventory information, and can prevent a situation in which the rental cannot be rented by mistake.

Next, the contents of the service will be described.
Referring to FIG. 4, first, the user who has become a member accesses the rental business support server using the user terminal (limited to one authenticated by the member number and password),
The desired rental information in which the title of the video desired to be rented, the rental period, etc. is selected or input is transmitted to the rental operation support server (step C1).

Next, the rental operation support server confirms whether or not the video having the title corresponding to the title included in the received desired rental information is in stock based on the stock information of each rental store (step C2). ).

Next, the rental business support server generates reply information including the content that the video with the corresponding title exists or does not exist, and transmits it to the user terminal (step C3).

Next, the user terminal displays the contents by receiving the reply information (step C4). This allows the user to know whether the desired rental video can be rented. By receiving this one-time answer information, it has the same effect as looking for at many rental stores, the probability of renting becomes higher, and even if you can not rent it, the user's labor is reduced To be done.

Next, when making a reservation for rental, the user selects or inputs the desired reservation of the rental video into the user terminal, and the selected or input rental reservation information is rented from the user terminal. It is sent to the management server (step C5).

Next, the rental operation management server receives the rental reservation information, and the rental shop closest to the receiving shop included in the user information of the reserved user among the rental shops holding the rental video related to the reservation. Select a store (step C6).

Next, the rental business management server generates rental request information based on the previously received rental request information, and transmits this to the rental shop terminal (step C).
7). Here, the rental request information includes the title and rental period of the rental video reserved by the user. Although it is the user who actually rents, it is preferable that the service operator of the server be the owner of the rental request information on behalf of the user and borrow the rental video from the rental store. In that case, the rental shop side only needs to pursue the responsibility for damages caused by the loan to the service operator, and the service operator side becomes a customer of the rental shop and pays the rental fee. Since it can be expected to reduce the price, it will be beneficial to both rental shops and service operators.

Next, the rental shop terminal receives the rental request information from the rental operation management server, and thereby receives the acceptance completion information indicating that the request including the code number of the corresponding video (hereinafter, video code) has been accepted. It is generated and transmitted to the rental business management server (step C8). As a result, the rental store secures the requested rental video and waits for the service operator (including the delivery company on behalf of the service operator) to come to get it. The rental shop terminal provides the rental operation management server with real-time unrentable information about rental videos that cannot be rented, so the rental operation management server sends rental request information about rental videos that cannot be rented. Can be prevented from coming.

Next, the rental operation management server receives the acceptance completion information to generate reservation completion information including a reservation code attached to each rental reservation information, and transmits this to the user terminal (step C9), the reservation code and the video code are registered in association with the desired rental information (step C10). As a result, the service operator collects the reserved rental videos from the corresponding rental store to the distribution center and delivers the collected rental videos to the convenience store together with other deliverables.
Alternatively, the product is directly delivered to the convenience store designated by the corresponding rental store.

Explaining the delivery pattern of the rental video, for example, referring to FIG. 6, (1) when delivering from the rental store A to the convenience store A through the delivery center, (2) from the rental store A through the delivery center To the convenience store B, (3) to deliver from the rental store B to the convenience store B via the distribution center, (4) to deliver from the rental store B to the convenience store A via the delivery center, (5) rental Although not shown in the figure, when directly delivering from the store A to the convenience store A, (6) delivering from the rental store B to the convenience store B, (7) rental store A
When directly delivering from the rental store A to the convenience store B, (8) When directly delivering from the rental store A to the convenience store A, etc. may be considered.

Next, the user terminal displays this content by receiving the reservation completion information (step C1).
1). By this, the user knows that the reservation has been completed. After this, the user goes to the designated convenience store store after the designated time and gives the reservation code to the clerk.

Next, the user goes to the designated convenience store store, conveys the reservation code to the clerk, and the clerk inputs the reservation code and the video code into the store terminal,
The reservation code and video code input from the store terminal are transmitted to the rental business management server (step C1).
2).

Next, the rental operation management server confirms the received reservation code and video code with the stored reservation code and video code (step C1).
3) Based on the confirmation result, lending instruction information for instructing whether or not lending is possible is generated, and this is transmitted to the store terminal (step C14).

Next, the store terminal displays the contents by receiving the lending instruction information (step C1).
5). Thereby, the clerk can know whether or not the rental video can be rented out. After that, if the rental is available, the user can receive the reserved rental video by paying the price. If it is not available, the user cannot receive the reserved rental video.

Next, at the time of return, the user brings the borrowed rental video to a convenience store store designated by the user, and the clerk inputs the video code into the store terminal, and the store terminal receives the input. The generated video code is transmitted to the rental business management server (step D1).

Next, the rental operation management server extracts the rental period from the rental request information associated with the received video code based on the received video code, confirms whether or not the rental is returned within the period, and charges the late fee. Is calculated (step D
2). Needless to say, the late fee is 0 yen if it is returned within the period.

Next, the rental operation management server generates return handling information including the calculated late charge and sends it to the store terminal (step D3).

Next, the store terminal displays the contents by receiving the return handling information (step D4).
Thereby, the clerk confirms the late charge included in the return handling information, and if the late charge is generated, asks the user to pay the late charge. The user pays the late charge, if any, and completes the return.

After that, the returned rental video is collected from each convenience store store to the delivery center together with other deliverables in the next delivery, and returned from the delivery center to the rental store. Alternatively, it is directly delivered from the corresponding rental store to the designated convenience store.

Finally, the rental shop receives the returned rental video, generates return completion information including the video code of the rental video received from the rental shop terminal to the rental business management server, and transmits it. Step D5). As a result, the service operator can confirm that the rental video has been successfully returned to the rental shop.

[0061]

The present invention has the following effects.

As an effect on the side of the service user, even if the rental video shop is in a place where it is difficult to use, or only in a place where it cannot be used, a similar service can be received at a large number of convenience stores, so the rental video is used. Opportunities are given and the geographical convenience of service users is improved. There are also 2 convenience stores
Since many stores are open for four hours, time convenience for service users is also improved. Furthermore, since the same effect as searching for multiple rental video stores can be obtained by making only one request, the probability of renting is increased, and even if the rental is not possible, the labor of the user is reduced. It

As an effect on the side of the service operator, it is possible to dig up the demand of consumers who could not use the rental video store because it was not nearby. Further, it is possible to reduce store opening costs and store operating costs (store rent, personnel expenses, etc.) as compared to the case of opening a normal store. Furthermore, it is possible to improve the delivery efficiency of trucks that are delivered to each convenience store several times daily. Also, you can use existing rental products such as rental video stores,
The service operator does not have to own the rental product.
Further, even if a certain video rental store does not have the video of the target content, the video of another rental video store can be used, so that it is possible to meet the needs of the user. Also, you can expect to live in different rental video stores.

[Brief description of drawings]

FIG. 1 is a block diagram schematically showing a configuration of a rental business system according to a first embodiment of the present invention.

FIG. 2 is a flow chart schematically showing an operation in member registration of the rental business system according to the first embodiment of the present invention.

FIG. 3 is a flowchart schematically showing an operation in updating inventory information of the rental business system according to the first embodiment of the present invention.

FIG. 4 is a flowchart schematically showing the operation of the rental business system according to the first embodiment of the present invention when renting a rental product.

FIG. 5 is a flow chart schematically showing an operation of the rental business system according to the first embodiment of the present invention when returning a rental product.

FIG. 6 is a schematic diagram schematically showing a distribution route of rental products when the rental business system according to the first embodiment of the present invention is used.

FIG. 7 is a block diagram schematically showing a configuration of a rental business system according to a conventional example.

[Explanation of symbols]

10 user terminals 20 store terminals 30 rental shop terminals 40 Rental business support server 41 storage means 42 Registration means 43 Update means 44 Transmission / reception means 45 Confirmation means 46 means of selection 47 Generating means 48 Calculation means 50 Information Network 112 computer network 114 Reservation management computer 120 products 136 Distribution Center 140 computers 144 Commodity Exchange Certificate 146 labels 150,152 Convenience store

Claims (11)

[Claims] 1. One or more store terminals connected to one or more user terminals used by users via an information network and installed in a store where rental goods are received or returned. Used by rental shops that provide rental products by connecting through an information network 1
Alternatively, a rental business support server that is connected to two or more rental shop terminals via an information network to support the business of renting rental products of the rental shop at the shop designated by the user, The rental request information for requesting rental of the rental product corresponding to the rental reservation information including the rental product name and rental period related to the reservation transmitted from the user terminal is transmitted to the rental shop terminal of the selected rental shop. 1, a second transmitting means for transmitting reservation completion information including an identifier relating to the issued reservation and notifying that the reservation is completed to the user terminal that has transmitted the rental reservation information; Before being input to the store terminal of the store that receives the rental product returned from the person and transmitted from the store terminal By receiving the identifier related to the reservation brought in by the user, a calculation means for calculating the late charge based on the rental period included in the rental reservation information when the late payment has occurred, and the late payment occurring And a third transmission means for transmitting the return handling information including the late charge calculated when the rental item is returned to the store terminal, which conveys the handling of the rental product to be returned to the store. Support server. 2. Registration means for registering an identifier relating to the issued reservation in association with the rental reservation information, and a store for depositing rental products relating to the reservation sent from the rental store that received the rental request. Confirming the received identifier related to the reservation and the registered identifier related to the reservation by receiving the identifier related to the reservation brought in by the user, which is input to the shop terminal and transmitted from the shop terminal It is provided with a first confirmation means, and a fourth transmission means for transmitting to the store terminal lending instruction information for instructing the rental of the rental product held by the store by confirming both the identifiers. The rental business support server according to claim 1. 3. For each rental store, a first database in which each rental product that can be rented out by the rental store is arranged, and for each receiving store where rental products are received or returned, the rental store is arranged in order from the receiving store. A second database in which is arranged, storage means for storing, and a rental store holding rental products corresponding to rental reservation information including rental product name and rental period related to the reservation transmitted from the user terminal. In addition to selecting based on the first database, when there are a plurality of selected rental stores, the second rental store closest to the receiving store previously designated by the user who made the reservation from the rental stores is selected. Selection means for making a secondary selection based on the database of 1. Rental business support server described. 4. A first updating unit for updating the first database on the basis of the inventory information of rentable rental products that is periodically transmitted from the rental shop terminal, Second update means for updating the first database based on the non-loanable information on the non-loanable rental product transmitted from the rental shop terminal. The rental business support server according to claim 3, wherein 5. The user makes a request based on the first database by receiving rental request information including a rental product name and a rental period transmitted from the user terminal and carrying a rental request. Second confirmation means for confirming the presence or absence of the rental product, and fifth transmitting means for transmitting reply information for answering the presence or absence of the rental product desired by the user to the user terminal which has transmitted the rental request information. The rental business support server according to claim 3 or 4, further comprising: 6. The rental business support server according to claim 1, wherein the rental product is a rental video, a rental CD, or a rental DVD. 7. The rental business support according to claim 1, wherein the user terminal is a street information terminal installed on the street and open to general users. server. 8. One or more store terminals connected to one or more user terminals used by users through an information network and installed in a store where rental goods are received or returned. Used by rental shops that provide rental products by connecting through an information network 1
Alternatively, a rental operation support server that supports the operation of renting rental products of the rental shop at the shop designated by the user using a rental operation support server connected to two or more rental shop terminals via an information network. A method for requesting rental of a rental product corresponding to rental reservation information including a rental product name and a rental period relating to a reservation transmitted from the user terminal, the rental request information including the rental request information of the selected rental store. A step of transmitting to the rental shop terminal, a step of transmitting reservation completion information notifying that the reservation has been completed including an identifier relating to the issued reservation to the user terminal which has transmitted the rental reservation information, and the user It is input to the store terminal of the store that receives the rental product returned from and sent from the store terminal. By receiving the identifier related to the reservation brought in by the user, the process of calculating the late charge based on the rental period included in the rental reservation information when the late payment has occurred, and the late payment A rental business support characterized by including a late handling fee calculated in the case of occurrence, and a step of transmitting return handling information to the store terminal, which conveys handling of rental products to be returned to the store. Method. 9. A step of registering an identifier relating to the issued reservation in association with the rental reservation information, and a step of registering a rental product related to the reservation sent from a rental shop that has received the rental request. A step of confirming the received identifier related to the reservation and the registered identifier related to the reservation by receiving the identifier related to the reservation brought in by the user, which is input to the shop terminal and transmitted from the shop terminal 9. The rental operation support according to claim 8, further comprising: and a step of transmitting lending instruction information for instructing lending of a rental product held by the store to the store terminal by confirming both identifiers. Method. 10. One or more store terminals connected to one or more user terminals used by users through an information network and installed in a store where rental goods are received or returned. Using the rental business support server connected via the information network to one or more rental shop terminals used by a rental shop that provides a rental product through the information network, A rental business support program for supporting rental business in a store, wherein rental of rental products corresponding to rental reservation information including the rental product name and rental period relating to the reservation transmitted from the user terminal Send rental request information to the rental terminal of the selected rental shop. A step of transmitting reservation completion information including an identifier relating to the issued reservation and notifying that the reservation has been completed to the user terminal that has transmitted the rental reservation information, and the step of returning the information from the user. Included in the rental reservation information when a arrears occurs by receiving the identifier related to the reservation brought in by the user, which is input to the shop terminal of the shop that receives the rental product and transmitted from the shop terminal The step of calculating the late charge based on the rental period, and the return handling information that includes the late charge calculated when the late occurs and also informs the handling of the rental product to be returned to the store. The step of sending to
A rental business support program that is characterized by executing. 11. A step of registering an identifier relating to the issued reservation in association with the rental reservation information, and a step of registering a rental product related to the reservation sent from a rental shop that has received the rental request, A step of confirming the received identifier related to the reservation and the registered identifier related to the reservation by receiving the identifier related to the reservation brought in by the user and input to the shop terminal and transmitted from the shop terminal 11. The rental business according to claim 10, further comprising the step of: transmitting the lending instruction information for instructing the lending of a rental product held by the store to the store terminal by confirming both identifiers. Support program.