JP2003132149A - Nursing care service support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a nursing care service support system capable of precisely adjusting and controlling a schedule of a care worker and capable of quickly processing a work report and the schedule of the care worker. SOLUTION: This nursing care service support system allows the care worker to transmit the work report or the schedule to a server 3 via a communication network 2 from a portable terminal 1. The care worker can input at least a part of an input item of the work report or the schedule by reading a sign recorded on a sheet by a sign reader 4 connected to the portable terminal 1. The sheet records connecting information to be connected to the server 3 and the sign on the nursing care content.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for supporting care services.

[0002]

[Prior art and its problems] Currently, caregivers (helpers,
Care services that dispatch care workers to the homes of care recipients are carried out in various places.

Under the long-term care insurance system, long-term care is provided based on the care plan prepared by the care manager.
It was difficult to carry out nursing care according to the care plan at the actual site, and there was a problem in adjusting and managing the caregiver's schedule.

[0004] Furthermore, the care providers that employ the caregivers
According to the Long-Term Care Insurance Law, it is obligatory to record the daily work hours and services of caregivers, and to make a bill and send it to the relevant government agencies and service users every month. For this reason, the care provider must compile a daily report handwritten by the caregiver, prepare the billing documents, and perform a huge amount of business calculation such as calculation of salary of the caregiver and transportation expenses.

Therefore, it has been considered that instead of the daily report handwritten by the caregiver, a work report or a schedule may be transmitted as electronic data by inputting characters from a mobile phone or a small portable computer. Since the buttons on the mobile phone are small, it is very difficult to use, and it is difficult to input quickly, which is especially inconvenient for elderly caregivers.

[0006]

Therefore, the present invention is
It is an object of the present invention to provide a care service support system capable of accurately adjusting and managing a caregiver's schedule and quickly processing a caregiver's work report and schedule.

[0007]

In order to solve the above-mentioned problems, the present invention takes the following technical means.

The care service support system of the present invention comprises:
While allowing the caregiver to transmit the work report or schedule from the mobile terminal 1 to the server 3 via the communication network 2, the caregiver writes at least a part of the input items of the work report or schedule on the sheet. The code can be input by reading the code with a code reader 4 connected to the mobile terminal 1.
It is assumed that the connection information for connecting to the server 3 and the code regarding the care content are described.

It is assumed that the sheet is bound to a holder and is composed of a plurality of pages, and that a work report page or a schedule page is arranged after the connection information page and the menu selection page. You can

Then, the server 3 can provide the information about each caregiver to the management computer 5 of the caregiver to which the caregiver belongs.

[0011]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings.

The nursing care service support system of the present invention is
While allowing the caregiver to transmit the work report from the mobile terminal 1 to the server 3 via the communication network 2,
The caregiver can input at least a part of the input items of the work report or the schedule by causing the code reader 4 connected to the mobile terminal 1 to read the code described on the sheet, and the sheet is a server. It is assumed that the connection information for connecting to No. 3 and the code regarding the care content are described.

FIG. 1 is a diagram showing an outline of the overall configuration of the care service support system of the present invention.

A plurality of care providers participate in this system. The care provider is a designated care provider who has obtained permission from the prefectural governor who is able to provide care insurance services. In addition to the above-mentioned care providers, care managers, welfare equipment dealers, distribution managers, security firms, daily life goods, merchandise delivery companies such as food products, welfare-related consulting firms, finance / insurance firms, remodeling firms, Other private service providers can also participate.

This system utilizes the customer communication network 2 of the care provider to create a new distribution channel in the home of the elderly and constructs a mechanism for returning profits to the care provider. More specifically, by using the communication network 2 centered on the server 3 and linking with the following systems and exchanging various data and payments, a comprehensive solution for care problems is realized. .・ System for business related to long-term care insurance (for service providers and care support companies).・ Systems for businesses outside of long-term care insurance (private service providers) ・ Systems for agency of products-Convenience stores, shopping streets, nursing care equipment manufacturers' home care products, daily necessities, food delivery, etc. -System for consulting business-Consulting on nursing care technology, emergency response, welfare equipment, new start-up of nursing care business, etc. Provide information on the screen.・ Financial / Insurance / Payment system-Factoring for nursing care providers, issuance of credit cards, handling of non-life insurance, etc.-System for remodeling business-Introduction of remodeling companies regarding barrier-free facilities in each region, nursing care companies and remodeling companies Promotion of cooperation with, examination and financing by partner banks.・ Systems for security business-Remote monitoring system for confirming the safety of care recipients (you can check the status of care recipients in real time on a mobile phone), home security, personal security, life support, emergency response.・ Consulting system through call center
-A system that enables nurses, caregivers, etc. to communicate via broadband lines. Acceptance of customers of care providers,
Support on behalf of others, support for other users of this system.・ Health check system-A nutritional balance check system that analogizes the nutrients that the care recipient lacks. For example, the disease prevention counseling system of Japanese Patent No. 3194666 is used.

FIG. 2 is a diagram showing the relationship among the caregiver's portable terminal 1, the system operator's server 3, and the management computer 5 of the caregiver to which the caregiver belongs in this system.

Communication network 2 in this system
Is with the internet. The mobile terminal 1 can be a mobile phone, PHS, or other small portable computer. The connection from the mobile terminal 1 or the management computer 5 to the server 3 may be any suitable connection such as dial-up connection via an Internet service provider or connection via a leased line.

The caregiver belonging to each care provider inputs the work report and schedule using the mobile terminal 1. At the time of input, a sheet with a code and a code reader 4 are used. The code is a bar code and the code reader 4
Is a pen-type or touch-type bar code reader that can be connected to the mobile terminal 1.

Each care provider can grasp the status of the caregiver by the management computer 5. The server 3 of the system operator functions as a server of ASP (application service provider), and the care provider who has accessed the server manages the schedule of the caregiver, the daily report of the caregiver, the work management, the ordering and ordering of products, and the care insurance. You can perform administrative processing such as billing. For example, as shown in FIG.
The management computer 5 can be used to connect to the server 3 and output a form.

As described above, in this system, the caregiver can input the work report and the schedule by using the sheet in which the codes related to the input items are written, so that the work report is created and input. Can be done by the caregiver himself and locally, so the work of the caregiver can be reduced.

The input items can be obtained by the server 3 and the management computer 5 of the care provider through the communication network 2, so that the following effects can be obtained. -Work results are automatically totaled, and the amount of compensation for nursing care can be calculated quickly, accurately, and efficiently. Since a mobile phone can be used as the mobile terminal 1, the care provider can make the introduction cost of the terminal very low.・ Caregiver schedule management and work reports can be processed in real time, leading to more efficient personnel expenses and improved services.

Further, the care provider can use the mail broadcast function to contact all the caregivers at the same time, and the caregiver can confirm the next schedule and previous work contents on the mobile terminal 1. It is convenient.

[0023] Then, a communication network 2 centering on the mobile terminal 1 of the caregiver and the server 3 of the system operator, and further enabling communication with various businesses, creates a market and expands sales and services. Improvement is expected and high user satisfaction can be obtained. And 24 hours a day,
Anyone, anywhere, can easily and easily realize IT business. For example, a new market for renting and selling welfare equipment will be created, and there will be paved the way for demand development and sales for personal security and home security systems.

By cooperating with various businesses, it is possible to provide the following services that were not available in the conventional nursing care service.・ Nursing care service user's home agent provides care agents, daily necessities, groceries, etc. (Services to deliver necessary items to people who cannot go to shops) -Provide information on home and facility services in municipalities-Provision of paid information services (repair of homes, cleaning, cleaning of electrical appliances, etc.)-Internet Paid information using (providing the service of the health check system by ASP, selling supplements and other health foods to supplement the nutrients lacking in care recipients, referrals and messages to doctors, hospitals, books, etc. Purchasing services, etc.-Distribution of product catalogs (mail-order catalogs, etc.)-Cashless services (bank automatic withdrawal, etc.) According to this system, the following merits can be obtained for the above services.・ It is possible to send and receive in real time information from caregivers, such as ordering and ordering of missing products and daily necessities at caregivers' visits. -Easy processing of legal services such as long-term care insurance, public additional services of municipalities, calculation of horizontal service, and insurance calculation for users' burdens.・ You can order care products, daily necessities, foodstuffs, etc. in real time.・ Reducing the work of caregivers leads to improved services.・ Reduced operating expenses for home care service providers.

[0025] Furthermore, this system is designed to accept the registration of the vacant information of the service / welfare equipment to the care provider, and the care manager can notify the care provider of this information via the Internet. Information may be provided to care recipients, which may lead to orders from care providers. In addition to browsing service order information and managing results, we also provide a service that allows you to download the nursing care fee claim data submitted to the National Health Insurance Association in CSV format.

The care manager is provided with a care plan creation support means capable of easily creating a care plan by inputting predetermined items on the web page.

Next, a sheet used by a caregiver in this system, and a method of inputting a work report and a schedule will be specifically described.

The seat is the one shown in FIGS.
The left and right sides of each figure are the front and back sides, and one side has holes for binding to the holder. The sheet is composed of multiple pages and can be bound to a system notebook or the like carried by a caregiver.

The first sheet shown in FIG. 4 describes the connection information to the site (server 3 of the system operator) and the code for menu selection. On the front side, "site connection" (telephone number) And information such as URL for accessing the server 3), “ID”, “password”, and “work report” and “schedule” items on the back side.

The second sheet shown in FIG. 5 is for work report, and "front care", "previous day next day", "return" on the front side, "care status selection" and "details" on the back side. The items “change”, “change specification”, and “return” are described.

In the third sheet shown in FIG. 6, the front side is for a schedule, and "select care recipient" and "the day before"
Next day "," Return ", the back side is for changing the input contents," Start input "," Start (hour) "," Start (minute) ",
"End (hours)", "End (minutes)", "Physical care" regarding work types, "Physical care", "Complex care", "Complex housework", "Housework support", and "Send", "Return"
Item is described.

In the fourth sheet shown in FIG. 7, the front side is related to the operation master, and the arrow for changing the input position on the screen, "confirm" regarding input, "clear", and items regarding number input, The other side is about input,
Items such as “start of input”, “cleaning” regarding support contents, “tidy up”, “disposal of garbage”, and “end of input” are described.

In the fifth sheet shown in FIG. 8, the front side is related to the contents of assistance, the back side is related to the input of special notes such as "excretion", "diaper", and "meal", and "the change in physical condition". Items such as ", emergency report", and "out of service" are listed.

The sixth sheet shown in FIG. 9 is related to the input of special items on the front side, and items "reimbursed transportation expenses", "transportation means", "transportation expenses", "telephone charges", and "return" Is listed. The back side is blank.

The seventh sheet shown in FIG. 10 has the same items regarding the operation master as the front side of the fourth sheet on both sides.

A bar code is attached to each item.

First, the caregiver reads the "site connection" bar code on the front side with the code reader 4 and connects to the site. Then, as shown in FIG. 11, on the display screen of the mobile terminal 1, a start screen for prompting the user to enter the ID and password for login is displayed. The caregiver then goes on to "ID",
By scanning the "password" bar code, the menu selection screen is displayed. Then, in the menu selection screen, scan either the "Work report"("Work daily report input" on the screen) or "Schedule" bar code to read "Work report (Work daily report input)" or "Schedule". To the screen.

When the "work report" is selected, the work time and special notes are input using the sheet. When "Schedule" is selected, input is performed using the sheet in the same manner.

The items that the caregiver can input and refer to using this system are as follows. (Input process) -Working time input-Current assistance content input-Next assistance request input-Special note input (reference work) -User information inquiry / Schedule inquiry / Contact information inquiry

[0040]

The care service support system of the present invention is configured as described above, and can properly adjust and manage the schedule of the caregiver, and quickly process the work report and schedule of the caregiver. It becomes possible to do.

[Brief description of drawings]

FIG. 1 is an overall schematic diagram of a care support system according to an embodiment of the present invention.

[FIG. 2] Carer's mobile terminal, system administrator's server,
And explanatory drawing which shows the relationship of the management computer of the care provider to which a caregiver belongs.

FIG. 3 is an explanatory diagram showing a procedure for confirming a schedule of a caregiver using a management computer of a care provider.

FIG. 4 is an explanatory diagram of a sheet (first sheet) used in the care support system according to the embodiment of the present invention.

FIG. 5 is an explanatory diagram of a sheet (second sheet) used in the care support system according to the embodiment of the present invention.

FIG. 6 is an explanatory diagram of a sheet (third sheet) used in the care support system according to the embodiment of the present invention.

FIG. 7 is an explanatory diagram of a sheet (fourth sheet) used in the care support system according to the embodiment of the present invention.

FIG. 8 is an explanatory diagram of a sheet (fifth sheet) used in the care support system according to the embodiment of the present invention.

FIG. 9 is an explanatory diagram of a sheet (sixth sheet) used in the care support system according to the embodiment of the present invention.

FIG. 10 is an explanatory diagram of a sheet (seventh sheet) used in the care support system according to the embodiment of the present invention.

FIG. 11 is an explanatory diagram showing a procedure for inputting a work report of a caregiver using the caregiver's mobile terminal.

[Explanation of symbols]

1 mobile terminal 2 communication network 3 servers 4 Code reader 5 management computer

Claims (3)

[Claims] 1. A caregiver enables a caregiver to transmit a work report or schedule from a mobile terminal (1) to a server (3) via a communication network (2), and the caregiver inputs a work report or schedule. At least a part of the items can be input by reading the code written on the sheet with a code reader (4) connected to the mobile terminal (1), and the sheet is connected to the server (3). A care service support system, characterized in that connection information and a code relating to care contents are described. 2. The sheet is bound to a holder and is composed of a plurality of pages, and a work report page or a schedule page is arranged after the connection information page and the menu selection page. The care service support system according to claim 1. 3. The care service support according to claim 1, wherein the server (3) provides the information about each caregiver to the management computer (5) of the caregiver to which the caregiver belongs. system.