JP2003125091A - Information processing system and information processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing system and a method thereof for sure distribution of information about the service provided to a customer and charging cost, using a portable telephone. SOLUTION: In the information processing system, in which a management center is connected to a plurality of telephone sets by the Internet, the center is provided with a means for urging each portable telephone set to access the center and for receiving the information about the service provided to the customer which is transmitted from the telephone set, a means for converting the received information about the service into a fixed form, a means for storing the information which is converted into the fixed form, a means for transmitting the information which is converted into the fixed form as an e-mail to the telephone set being an information transmitting source, and a database for recording the information. This system is especially suitable in application to garbage collection.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service information processing system and an information processing method using a mobile phone. In particular, the present invention relates to an information processing system and method for grasping the amount of dust collected from a customer, printing the amount of the dust, distributing it to the customer, and charging a fee in a garbage collection service.

[0002]

2. Description of the Related Art When providing various services, the contents of the provided services are described in a delivery note, for example, and submitted to the customer to invoice. If the service is paid garbage collection,
Since we collect garbage every night at night, we cannot expect customers to be present at the time of collection. Therefore, the amount and cost of garbage collection are
I am billing for one month, for example, the previous month at the beginning of the month, but I sometimes get complaints from customers regarding the collection amount and cost. Therefore, when collecting trash every day, a delivery note is issued by hand and left in a mailbox, for example. A handwritten invoice is as simple as combustible XX liters or incombustible YY liters.

[0003] A handwritten invoice is apt to be erroneously written, and a customer who receives the invoice may mistakenly discard it and may be discarded without being inspected by the customer.
In order to reliably deliver the delivery note to the customer, the delivery note printed in a predetermined format is desired. Such a delivery note or invoice is, for example, inputting predetermined items at a handheld terminal, calculating the cost, printing the quantity or amount in a predetermined format, and distributing it to the customer. There is. The system using this handy terminal is relatively large in equipment itself, is too expensive, and is not practical for services such as garbage collection. In addition, it is troublesome because it is necessary to return the information recorded in the handy terminal to the predetermined computer or the like after returning to the office.

In addition, carrying a portable terminal, inputting a garbage collection amount corresponding to a customer, transmitting the information to the management center, centrally managing the information transmitted from the management center,
There is also a method of issuing an invoice or a delivery note. However, this method is also costly and unsuitable for garbage collection services.

There is also a method of using a mobile phone instead of the mobile terminal. The method of using a mobile phone is characterized by being simple and inexpensive. However, when using a mobile phone, in practice, there is a problem that necessary information cannot be easily printed out. That is, printing itself from a mobile phone is technically simple. However, information such as characters, images, videos and moving images received by a mobile phone is often copyrighted. From the viewpoint of not infringing copyright, the mobile phone is configured so that the copyrighted information received by the mobile phone cannot be printed out freely. However, e
-Messages sent by e-mail etc. can be printed out, assuming that the copyright problem is small.

[0006]

DISCLOSURE OF THE INVENTION The present invention uses a mobile phone to obtain information about services provided to customers by using a mobile phone.
It is an object of the present invention to provide an information processing system and a method thereof that reliably informs a customer of the amount of garbage collected at a low cost in order to bill the cost. Especially when collecting garbage,
There is a need for a system or method that reliably notifies the amount of collected garbage and charges the cost by simple work and at low cost.

[0007]

SUMMARY OF THE INVENTION The gist of the present invention is a system in which a management center and a plurality of mobile phones are connected via the Internet, and the management center promotes access to the management center by the mobile phones, A means for receiving the information about the service provided to the customer transmitted from the mobile phone, a means for converting the received information for the service into a fixed format, a means for storing the information converted into the fixed format in a database, and a conversion to the fixed format. The information processing system is provided with a means for transmitting the information as an e-mail to the mobile phone of the information transmission source, and a database for recording the information. Further, the information processing system is such that the service is garbage collection, and the information regarding the service provision is the amount of garbage collected from the customer.

A program for executing the system. That is, in a system in which the management center and a plurality of mobile phones are connected to each other via the Internet, the management center prompts the mobile phone to access the site, and also provides the information about the service provided to the customer transmitted from the mobile phone. E-receiving means for receiving, information for converting the received service information into a fixed format, means for storing the information converted into the fixed format in a database, and the information converted to the fixed format to the mobile phone of the information source e- It is an information processing program to be executed as a means for transmitting as an email. Then, if the service is garbage collection, and information regarding service provision is
It is an information processing program that is the amount of garbage collected from customers.

Further, in a system in which a management center and a plurality of mobile phones are connected to each other via the Internet, a step of inputting information on a service provided to a customer to the mobile phone; To the customer, the step of receiving the information about the service provided from the management center to the customer converted into the standard format as an e-mail, and the information about the service provided to the customer converted to the standard format. Is an information processing method, which comprises the step of transmitting the data to an infrared printer and printing. The information processing method is characterized in that the service is garbage collection, and the information regarding service provision is the amount of garbage collected from customers.

[0010]

BEST MODE FOR CARRYING OUT THE INVENTION The present invention will be described below based on embodiments. The explanation will focus on the garbage collection service, but will also be applied to general services provided to customers. The people who collect the garbage form a team of a plurality of people, and, for example, while moving the garbage collection vehicle, sequentially visit the customers to collect the garbage discharged by the customers. When collecting garbage, grasp the type and amount of garbage discharged from each customer.
The grasped dust type and its amount are input on the screen of the mobile phone, the management center is accessed, and the dust information is transmitted. The type of dust may be set appropriately, but it is easy to classify it into combustible substances and incombustible substances. Garbage information,
For example, it can be expressed as a combustible material of 10 kg and an incombustible material of 5 kg.

The information transmitted from the mobile phone to the management center is received by the management center. The information received is
The bills or invoices to be delivered to the customer are organized and converted into the format shown in FIG. 1, for example. The organized and converted information is stored in the database of the management center. Then, the information is transmitted as an e-mail to the mobile phone which is the source of the information.

The organized and converted information is received by the mobile phone as an e-mail. The received information is transmitted to the infrared printer mounted on the garbage truck by communication means, for example, infrared communication. The infrared printer prints out the sent information. The printed information is
Delivered to customers as an invoice or delivery note.

The time required from the input of the garbage collection information to the printing of the bill or the delivery note is at least 2 minutes or less. Therefore, as soon as the trash is collected, it is possible to distribute to the customer an invoice or a delivery note in which the type and amount of the collected trash are described in a fixed format.

[0014]

INDUSTRIAL APPLICABILITY As described above, the present invention is a simple and low-cost information processing system and information processing method capable of distributing the information about the provided service to the customer at the time of providing the service, by utilizing the characteristics of the mobile phone. Is. In particular,
With respect to garbage collection, the present invention prints the type and amount of collected garbage on the spot in a fixed format and distributes it to customers.
A simple and low-cost information processing system and information processing method are provided.

[Brief description of drawings]

FIG. 1 is an example of a delivery note that describes the type and amount of collected garbage.

Claims (6)

[Claims] 1. A system in which a management center and a plurality of mobile phones are connected to each other via the Internet, the management center urges the mobile phone to access the management center, and provides the customer with the information sent from the mobile phone. A means for receiving information about the service, a means for converting the received information for the service into a fixed format, a means for storing the information converted into the fixed format in a database, and a mobile phone as an information source for the information converted into the fixed format. An information processing system comprising: a means for transmitting an e-mail to a user; and a database for recording information. 2. The information processing system according to claim 1, wherein the service is garbage collection, and the information regarding service provision is the amount of garbage collected from a customer. 3. A system in which a management center and a plurality of mobile phones are connected to each other via the Internet, and the management center prompts the mobile phone to access the site and provides the service sent to the customer from the mobile phone. Means for receiving information on the received service from the mobile phone, means for converting the information on the received service into a fixed format, means for storing the information converted to the fixed format in a database, and a mobile phone of the information originator for the information converted to the fixed format. An information processing program to be executed as a means for transmitting an e-mail to a telephone. 4. The information processing program according to claim 3, wherein the service is garbage collection, and the information regarding service provision is the amount of garbage collected from a customer. 5. In a system in which a management center and a plurality of mobile phones are connected to each other via the Internet, a step of inputting information on a service provided to a customer to the mobile phone, and the management center stores the input information on the service provided to the customer. To the customer, the step of receiving the information about the service provided from the management center to the customer converted into the standard format as an e-mail, and the information about the service provided to the customer converted to the standard format. An information processing method comprising the steps of transmitting an image to an infrared printer and printing. 6. The information processing method according to claim 4, wherein the service is garbage collection, and the information regarding service provision is the amount of garbage collected from a customer.