JP2003108642A - System for selling portable equipment - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a portable telephone sale system for executing the sale (line subscription), device model change and sale by subscription of a portable telephone at a store such as a convenience store. SOLUTION: A person who wants to newly purchase a portable telephone or a person who wants to change the device model of a portable telephone visits, for example, a convenience store (store) 2, to apply for the model change. At that time, the person is able to select one of communication network providers and the desired model of the portable telephone, showing a document for personal identification such as a driver's license. Thus, the portable telephone sale system is capable of easily executing the sale or model change of portable equipment at a store such as a convenience store through the subscription.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for selling mobile phones such as sales of mobile phones (line subscription), model change, and reservation sales in stores such as convenience stores.

[0002]

2. Description of the Related Art Today, mobile phones and PHS (Personal Ha
Mobile devices such as the ndy Phone System) have become widespread and are widely used, especially for young people. Another example of such a portable device is a pager (registered trademark).

[0003] Conventionally, the above-mentioned portable device sales system is as follows. For example, in the case of a mobile phone, a subscriber desires to go to an agent or the like of a desired telecommunications carrier to select a model, present an identification card, select a charge plan, and perform a line opening procedure.

In this case, the agent confirms the inventory and the identity of the purchase applicant, and carries out the sales procedure. In addition, the center of the telecommunications carrier will be contacted to confirm the credit of those who wish to purchase mobile phones.

[0005]

In the above-mentioned conventional system, as described above, a person who wants to subscribe to a mobile phone or the like has to go to an agent or the like of a desired telecommunications carrier to carry out the procedure, which is a complicated procedure. is necessary. In addition, the above-mentioned agency does not operate for 24 hours, and it is inconvenient to use the time.

[0006] In addition, the telecommunications carrier also has to install many agents, which is a heavy burden on equipment and labor costs. Therefore, in view of the above situation, the present invention provides a mobile phone sales system capable of easily selling mobile devices, changing models, and making reservation sales in stores such as convenience stores.

[0007]

According to the invention as set forth in claim 1, the above-mentioned problem is to create an application form in which at least a model name of a mobile phone desired to purchase and personal information necessary for the purchase are created, and There is no problem in the stock confirmation processing for confirming the stock from the information on the model name of the mobile phone described in the application form, the credit processing for performing the credit based on the personal information when the stock exists, and the credit processing. In this case, it can be achieved by providing a mobile phone sales system including a sending process for sending a desired mobile phone.

[0008] Here, the inventory confirmation processing and the credit confirmation to the center are performed by a convenience store, for example, as described in claim 10, which makes it possible to sell a mobile phone for 24 hours and more easily. It is a system that sells mobile phones with various tasks.

According to a second aspect of the present invention, in the invention of the first aspect, the inventory confirmation is performed by faxing the application form to a center. With this configuration, mobile phones can be sold more easily.

According to a third aspect of the present invention, in the invention of the first aspect, the credit processing is performed by faxing the application form to a center. Further, in the fifth aspect of the present invention, in the invention of the first aspect, the credit processing is performed by data communication of the application form to a center.

With this configuration, the credit confirmation of the purchase applicant can be more easily performed. According to a fourth aspect of the present invention, according to the first, second, or third aspect, the delivery of the mobile phone is performed by a distribution center based on the application form.

With this configuration, the mobile phone can be efficiently delivered to the address described in the application form.
The above-mentioned problem is, in the invention of claim 6, a process of creating an application form that describes a model name of a mobile phone for which a model change is desired and personal information necessary for the model change, and the mobile phone described in the application form. Stock confirmation processing to confirm the stock from the information of the model name of the telephone, credit processing to perform the credit based on the personal information when the stock is present, and sending of the desired mobile phone if there is no problem in the credit processing This can be achieved by providing a mobile phone sales system that includes a sending process that performs.

The present invention relates to changing the model of a mobile phone. For example, as described in claim 10, a convenience store performs the model change of the mobile phone for 24 hours, and the model change of the mobile phone can be performed by a simpler work. It will be possible.

According to a seventh aspect of the present invention, in the invention of the sixth aspect, the inventory confirmation is performed by faxing the application form to a center. With this configuration, the model of the mobile phone can be changed more easily.

According to the eighth aspect, in the invention according to the sixth aspect, the credit processing is performed by facsimileing the application form to a center. With this configuration, it is possible to more easily confirm the credit of the model change applicant.

According to a ninth aspect, in the sixth, seventh or eighth aspect, the mobile phone is sent by the distribution center based on the application form. With this configuration, the mobile phone can be efficiently delivered to the address described in the application form.

[0017]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. In the text below,
Circled numbers 10 to 18 are expressed as [○ n].

FIG. 1 is a schematic configuration diagram of a portable device sales system of this embodiment. In the figure, the store 1 is, for example, a convenience store or the like, and is a store that is easy to use for those who want to purchase a mobile phone, such as a 24-hour store.
In this store 1, processing such as product selection by a purchaser, filling out a purchase application form, and inquiring about inventory from the cashier is performed (processing 1 shown in FIG. 1)). At the cash register side, the contents of the application form are confirmed, the application form is processed by facsimile, and the ID card such as a driver's license is copied (process 3 shown in FIG. 1)).

The cashier side sends the model information to the CVS headquarters 2 (process 2 shown in FIG. 2), performs product master registration, and obtains inventory information from the CTI center (call center) 3. If the desired mobile phone is in stock, the product reservation data is sent to the CVS headquarters 2 and the reservation data is sent to the CTI center 3 (process 3 shown in FIG. 1)).

Next, the above-mentioned application form is faxed from the store 1 to the CTI center 3 (4 shown in FIG. 1). The CTI center 3 uses the credit information system to compare with the above-mentioned reservation information. For example, the applicant's name, telephone number, desired mobile phone model name, and the like are subject to the above comparison.

If the credit is OK, the stock is allocated (5 in FIG. 1) and the shipping instruction is issued to the distribution center 5 (7 in FIG. 1)). In the above credit confirmation, N
If it is G, for example, a telephone contact is made to notify the result that registration is impossible. Products (mobile phones) at the distribution center 5
Is delivered by, for example, home delivery and delivered to the customer (8 shown in FIG. 1)). Then, the payment collection and delivery information from the customer is received.

The credit information system of the CTI center 3 is used to erase the reservation data ([10] shown in FIG. 1). Further, the carrier 4 receiving the above-mentioned credit performs credit registration.

Specific processing in the above basic configuration will be described below. <First Embodiment> FIG. 2 is a diagram for explaining the first embodiment.

In the figure, a person who newly wishes to purchase a mobile phone or a person who wishes to purchase a new mobile phone (hereinafter referred to as a purchaser (user) 11) visits a store 12 and performs a procedure at a counter. . Here, as an application procedure for purchasing a mobile phone, the customer side first determines a product (a), a logical inventory confirmation request (b), an application form entry (c),
Present (d) a copy of identification such as a driver's license. on the other hand,
The procedure on the clerk side is to perform logical inventory confirmation (e), identity confirmation (f), POS cashier scan processing (g), and facsimile transmission of the application form (h).

First, the processing performed by the customer will be specifically described. First, product determination (a) is performed. This product decision (a)
Is determined by looking at the mobile phone samples displayed in the store 12 and the catalog provided by the clerk. FIG. 3 is a diagram showing a part of the catalog, for example, a purchaser (user) 11
Selects the desired mobile phone. In addition, here, "○○○
“G”, “ΔΔΔB”, and “XXXC” are names of communication carriers, and “XX”, “ΔΔΔ”, and “XXX” are model names. If you want to check the "specifications / functions" at the time of this selection, make the decision by referring to the same catalog or other materials.

FIG. 4 shows, for example, the above "○○○ A", "○○○ A".
This is an example for explaining "specifications / functions" of "○". Next, a logical inventory confirmation request (b) is made. This request means that the mobile phone is decided and presented to the clerk to request the stock confirmation.

Next, the application form is filled in (c). This process fills in the name, address, telephone number, and information necessary for debiting the fee. If an option is selected, this description is also made.

FIG. 5 shows an example of options in this case. For example, "answering machine", "transfer service", "three-way call",
Options such as "Email", "Voicemail", and "Schedule management" are prepared. The choice of these options can be specified by filling out the application form above. You can also specify the price plan.

Next, a copy of the ID card is presented (d).
In this presentation, a copy of the ID card with the photograph of the driver, passport, etc. is presented to the clerk. On the other hand, the clerk side confirms the identity based on the presented ID (f), and confirms the inventory of the selected model (e). As described above, this inventory confirmation sends the above model information to the CVS headquarters, performs product master registration, and CTI center (call center) 1
Wait for the answer from 3.

If there is a reply that the product is in stock, the POS
The cashier scan process (g) is performed. After that, the order for the mobile phone is registered in the server of the store 12 (shown in FIG. 2).
2)), and notifies the user that the application has been completed (3) shown in FIG. 2). Further, the application form is sent (h) by facsimile to the distribution center 15 (4 shown in FIG. 2)).

When the distribution center 15 receives the application form and the ID card, it confirms the application information and reserves the inventory (see FIG. 2).
I, j). Also, send the application form sent to the carrier 1
4 to send a request for examination using a facsimile (5 shown in Fig. 2)). In this case, the communication carrier 14 performs the examination using, for example, an information processing system. If the examination result is OK, the shipping instruction is given (6 in Fig. 2), while if the examination result is NG, the purchaser is contacted by telephone (Fig. 2).
7)). Also, report the examination results by mail (8 in Figure 2)).

Further, in the distribution center 15, when the above-mentioned examination result is OK, a shipping slip is created and the slip number and priority information are recorded. Then, the slip is attached, picked, taken out of the stock, and shipped (9 shown in FIG. 2)).
This shipping includes home delivery and C.O.D., for example, by the method desired by the buyer ([○ 10], [○ 1 shown in Fig. 2]
1]).

Next, after the completion of shipping, the application form and the shipping instruction are collated, and an erase process is performed ([○ 12] shown in FIG. 2).
A performance report is sent to the store 2 ([○ 13] shown in FIG. 2), and the original text of the application form is sent to the communication carrier 14 ([○ 1 shown in FIG. 2]
Four]).

The mobile phone can be sold by the above processing, and moreover, the mobile phone can be efficiently purchased by using the store 12 through a convenience store or the like which is open for 24 hours. <Second Embodiment> Next, a second embodiment of the present invention will be described.

FIG. 6 is a diagram for explaining this example. In the figure, first, a person who wishes to purchase a new mobile phone or a person who wants to purchase a new mobile phone (hereinafter, also referred to as a purchaser 11 in this example) visits the store 12 and performs a procedure at the counter. Also in this example, as the application procedure for purchasing a mobile phone, the customer first presents a copy of identification cards such as product determination (a), logical inventory confirmation request (b), application form entry (c), and license ( d) is performed. On the other hand, the procedure on the clerk side is a logical inventory confirmation (e), an identity confirmation (f), a POS cash register scanning process (g), and a facsimile transmission (h) of the application form.

Also in this example, the process performed by the customer will be explained first. First, the product determination (a) is performed. This product decision (a) is based on samples of mobile phones displayed in store 2,
Make a decision by looking at the catalog presented by the clerk. In addition, the store clerk who heard the model determined by the user confirms the inventory (e).

Next, the application form is filled in (c), and the name and address of the person himself, the telephone number, the information necessary for debiting the fee, etc. are entered. Also, if there is an option selection, this description is also made. In this case, the option selection shown in FIG. 5 is also performed.

Next, a copy of the identification card is presented (d), the clerk side confirms the identity by the presented identification card (f), and the inventory of the selected model is confirmed (e). This inventory confirmation is performed by sending a facsimile to the CTI center 13, and the CTI center 13 confirms the logical inventory with the distribution center 15.

After that, if there is a reply that the product is in stock, the POS
The cashier scan process (g) is performed, and then the order for the mobile phone is registered in the server of the store 12 (shown in FIG. 6).
2)), and notifies the user that the application has been completed (3) shown in FIG. 6). Further, the application form is facsimiled to the CTI center 13 (4 shown in FIG. 6)).

When the CTI center 13 receives the application form and the ID card, the CTI center 13 visually inspects the above-mentioned documents and, for example, the operator inputs the application data (5 shown in FIG. 6)). By this processing, the information described in the application form is sent to the server of the CTI center 13 (6 in FIG. 2), and the data for inventory allocation is transmitted from the server to the distribution center 15 (FIG. 6).
7)). For example, model name data.

Next, the data for the examination request is the communication carrier 1
4 (8 shown in FIG. 6)). For example, the personal information is transmitted to the telecommunications carrier 14 online, and credit is provided by the information processing system of the telecommunications carrier 14 (9 shown in FIG. 6)). If the credit is OK, shipping is instructed ([10] shown in FIG. 6), while the examination result is N.
If it is G, contact the purchaser by telephone ([[1
1]). Also, report the examination results by mail ([○ 11] shown in Fig. 6).

Next, in the distribution center 15, when the above-mentioned examination result is OK, a shipping slip is created, and the slip number and priority information are recorded ([12] shown in FIG. 6). Then, the slip is attached, picked, taken out of the stock and shipped ([13] shown in FIG. 6). This shipping includes home delivery and C.O.D., for example, the buyer sends it by the method desired ([14] shown in FIG. 6).

Next, after the shipment is completed, a shipment completion report is prepared ([○ 15] shown in FIG. 6), and the application form and the shipping instruction are collated,
Clearing processing is performed ([○ 16] shown in FIG. 6), a performance report is sent to the store 12 ([○ 17] shown in FIG. 6), and the original text of the application form is sent to the telecommunications carrier 14 (see FIG. 6). Show [○ 18]).

The above processing makes it possible to sell mobile phones efficiently, and the store 12
As a result, a more efficient mobile phone can be purchased by using a convenience store that is open 24 hours a day.

In this example, the credit examination information is transmitted online, which is more efficient than facsimile transmission. In the description of the first and second embodiments, the convenience store has been described, but the store is not necessarily limited to the convenience store, and may be a store that can be opened for 24 hours, for example. .

[0046]

As described above in detail, according to the present invention, a more convenient mobile phone can be provided by selling the mobile phone or changing the model through a store such as a convenience store that can be opened 24 hours a day. Can be a sales system.

Also, the telecommunications carrier does not need to set up a specialized agent in each place, which is useful for cost reduction.

[Brief description of drawings]

FIG. 1 is a system configuration diagram of a mobile phone sales system of the present embodiment.

FIG. 2 is a diagram illustrating a specific mobile phone sales system of the present embodiment.

FIG. 3 is a diagram illustrating selection of a mobile phone model.

FIG. 4 is a diagram illustrating functions and characteristics of a mobile phone.

FIG. 5 is a diagram illustrating option setting of a mobile phone.

FIG. 6 is a system configuration diagram of a mobile phone selling system according to another embodiment.

[Explanation of symbols]

1 store 2 CVS headquarters 3 CTI Center 4 career 5 distribution centers 11 Purchaser 12 stores 13 CTI Center 14 Telecommunications carriers 15 Distribution Center

Claims (10)

[Claims] 1. A process of creating an application form in which at least the model name of the mobile phone desired to purchase and personal information necessary for the purchase are prepared, and inventory confirmation is performed from the information of the model name of the mobile phone described in the application form. And a credit processing for crediting the customer based on the personal information when the stock is present, and a sending processing for sending a desired mobile phone when the credit processing is satisfactory. Mobile phone sales system characterized by. 2. The mobile phone sales system according to claim 1, wherein the stock confirmation is performed by faxing the application form to a center. 3. The mobile phone sales system according to claim 1, wherein the credit processing is performed by faxing the application form to a center. 4. The distribution center sends the mobile phone based on the application form.
The mobile phone sales system described in 2 or 3. 5. The mobile phone sales system according to claim 1, wherein the credit processing is performed by data communication of the application form to a center. 6. The model name of the mobile phone for which the model change is desired,
The process of creating an application form in which personal information required for model change is described, the stock confirmation process of confirming the stock from the model name information of the mobile phone described in the application form, A mobile phone sales system comprising: a credit process for crediting based on personal information; and a sending process for sending a desired mobile phone if there is no problem in the credit process. 7. The mobile phone sales system according to claim 6, wherein the stock confirmation is performed by faxing the application form to a center. 8. The mobile phone sales system according to claim 6, wherein the credit processing is performed by facsimileing the application form to a center. 9. The distribution center sends the mobile phone based on the application form.
A mobile device sales system according to item 7 or 8. 10. The portable device sales system according to claim 1, wherein the inventory confirmation processing and the credit confirmation to the center are performed by a convenience store.