JP2003076703A - System and method for retrieving assumed question and answer - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system and method for retrieving assumed questions and answers, which enables a user to easily search contents to be answered and materials, which match to the contents being questioned, among a large quantity of assumed questions and answers in a short time and to smoothly manage a shareholders meeting. SOLUTION: A system sends retrieval conditions from a PC 6 to a system for retrieving assumed questions and answers when a user retrieves the assumed questions and answers, which are expected to be useful during a shareholders meeting, from a DB 10 storing the assumed questions and answers. The retrieval conditions to be sent are a 'question code', a 'director code', a 'department code', a 'frequency code' and a keyword and the user also sends an output condition with a specified output format with the retrieval conditions. The system for retrieving the assumed questions and answers receives the retrieval conditions and the output condition, specifies contents for the questions by retrieving the contents from the DB 10 to store the assumed questions and answers based on the received retrieval conditions, reads contents for the answers, documents and graphics, which are corresponding to the specified contents for the questions, as results of the retrieval, and sends the retrieval results to the PC 6 based on the output condition for receiving the retrieval results.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an assumed question-and-answer retrieval system and an assumed question-and-answer retrieval method for retrieving an expected question-and-answer, and more particularly to an expected question-and-answer search system and an expected question-and-answer retrieval method used at a general meeting of shareholders.

[0002]

[Prior Art] At a general meeting of shareholders, it is necessary to surely answer questions from shareholders without delay, but the content of questions from shareholders is expected to be diverse, and any question can be answered without delay. Is difficult to answer. Therefore, the management side prepares a paper-based set of expected questions and answers and uses them for prior learning of the president and the officers in charge, or for finding answers that answer the questions from shareholders at the general meeting of shareholders. There is.

[0003]

However, in the prior art, the contents of questions are diverse and the contents of answers to the contents of the questions and the related materials are enormous. It takes a lot of time and effort to find the answer content that matches the question content from the enormous amount of paper-based expected questions and answers, and it is necessary to manage the shareholders' meeting smoothly. There was a problem that it could not be done.

The present invention has been made in view of such problems, and an object of the present invention is to easily find, in a short time, the answer contents and related materials that match the question contents from a huge amount of assumed questions and answers. The point is to provide an assumed question-and-answer search system and an expected question-and-answer search method that can be searched for and can smoothly operate a general meeting of shareholders.

[0005]

The present invention has the following constitution in order to solve the above problems. The gist of the invention according to claim 1 is an assumed question-and-answer search system that retrieves the content of an answer to a question asked by a shareholder at a general meeting of shareholders, and stores the content of the question expected from the shareholder in advance. Means, answer content storage means for storing answer content corresponding to the question content stored in the question content storage means, data receiving means for receiving a search condition and an output condition via a network, and the data receiving A question content search means for searching the question content stored in the question content storage means based on the search condition received by the means to identify the question content matching the search condition; and the question content search means Outputting the question content specified by the above and the answer content corresponding to the question content based on the output condition received by the data receiving means. It consists in assuming dialogue search system characterized by comprising a data output unit. Further, the gist of the invention according to claim 2 comprises a related information storage means for storing materials and images corresponding to the question content stored in the question content storage means, and the data output means, the question content search. The assumed question-and-answer search according to claim 1, wherein the question content specified by the means and the material and the image corresponding to the question content are output based on the output condition received by the data receiving means. Exists in the system.
Further, the gist of the invention according to claim 3 is that the data receiving means receives information designating a CSV format as the output condition, and the data outputting means specifies the question content specified by the question content searching means. The expected question-and-answer search system according to claim 1 or 2, wherein the answer content corresponding to the question content is output in CSV format. A fourth aspect of the present invention is to provide an index file for storing a frequency flag indicating an expected frequency for each question content stored in the question content storage means, and the data receiving means as the search condition. 7. The information specifying the frequency flag is received, and the question content search means searches the index file based on the frequency flag to specify the question content that matches the search condition. It exists in the expected question-and-answer search system described in any one of 1 to 3. Further, the gist of the invention according to claim 5 is that, in the index file, a question code indicating a classification of the question content, an officer code indicating an officer in charge of answering the question content, and a department code indicating a department related to the question content. The data receiving means receives information designating the question code, the officer code and the department code as the search condition, and the question content searching means, the question content searching means stores the question code, the officer code and the department. The assumed question-and-answer search system according to claim 4, wherein the index file is searched based on a code to specify the question content that matches the search condition. Further, the gist of the invention according to claim 6 is that the data receiving means receives a keyword as the search condition, and the question content searching means searches the question content storing means based on the keyword to search the search condition. The assumed question-and-answer search system according to any one of claims 1 to 5, characterized in that the question content conforming to is specified. Further, the gist of the invention according to claim 7 is an assumed question-and-answer search method for retrieving the answer content to the question content asked by a shareholder at a general meeting of shareholders, which stores and stores the content of the question expected from the shareholder in advance. The answer content corresponding to the question content is stored, the search condition and the output condition are received via the network, and the stored question content is searched based on the received search condition to meet the search condition. An assumed question-and-answer search method characterized in that the question content is specified, and the specified question content and the answer content corresponding to the question content are output based on the received output condition. Further, the gist of the invention according to claim 8 is that the material and the image corresponding to the stored question content are stored, and the output condition for receiving the specified question content and the material and image corresponding to the question content is specified. The assumed question-and-answer search method according to claim 7, wherein the output is based on the output. Further, the gist of the invention according to claim 9 is to output the specified question content and the answer content corresponding to the question content in the CSV format when the information specifying the CSV format is received as the output condition. The present invention resides in a method for searching for a supposed question and answer according to claim 7 or 8. Further, the gist of the invention according to claim 10 is to store the frequency flag indicating the expected frequency for each question content in the index file, and to receive the frequency flag when the information designating the frequency flag is received as the search condition. The assumed question-and-answer search method according to any one of claims 7 to 9, wherein the index file is searched on the basis of the above to specify the question content that matches the search condition. Further, the gist of the invention according to claim 11 is that in the index file, a question code indicating a classification of the question content, an officer code indicating an officer in charge of answering the question content, and a department code indicating a department related to the question content are included. When the information that stores the question code, the officer code, and the department code is received as the search condition, searches the index file based on the question code, the officer code, and the department code. The assumed question-and-answer search method according to claim 10, wherein the question content that matches the search condition is specified. Further, the gist of the invention of claim 12 is that, when a keyword is received as the search condition, the question content stored based on the keyword is searched to specify the question content that matches the search condition. The present invention also resides in the assumed question-and-answer search method according to any one of claims 7 to 11. The gist of the invention according to claim 13 is as follows.
A program for causing a computer to execute the envisaged question-and-answer search method according to any one of claims 7 to 12.

[0006]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of an embodiment of an assumed question-and-answer search system according to the present invention.
[Fig. 2] is a diagram showing a file structure of the supposed question-and-answer DB shown in Fig. 1.

In this embodiment, an input unit 1 such as a keyboard is used.
Connected to a PC (Personal Computer) 6 directly or via a network 5 such as the Internet,
6, a data receiving unit 2 that receives various data from the device 6, an assumed question-and-answer management unit 3, a data output unit 4 that is connected to the PC 6 directly or via a network 5 such as the Internet, and that transmits various data to the PC 6. It consists of a question and answer DB 10.

The input unit 1 is an input means used by the administrator of the expected question-answer DB 10, and the administrator performs input work from the input unit 1 to register and correct data stored in the expected question-answer DB 10. Work such as deletion.

The data receiving unit 2 receives the question contents from the PC 6,
Various data such as reply contents and related information are received directly or via the network 5 such as the Internet.

The assumed question-and-answer management unit 3 registers various data such as question contents, answer contents, and related information received by the data receiving unit 2 in the assumed question-and-answer DB 10, and when the data receiving unit 2 receives a search condition. Searches the supposed question-and-answer DB 10 based on the received search condition.

The data output unit 4 transmits the search result searched by the expected question-and-answer management unit 3 to the PC 6 directly or via the network 5 such as the Internet based on the output condition received by the data receiving unit 2.

The expected question-and-answer DB 10 is a storage means for storing various data registered by the expected question-and-answer management unit 3,
As shown in FIG. 2, an index file 11, a question file 12 that stores question contents, an answer file 13 that stores answer contents, a question code table 14 that classifies question contents, and an officer code table that classifies officers. 15, a department code table 16 for classifying departments, a document file 17 for storing documents related to question contents such as legal documents, and an image file 18 for storing images related to question contents.

As shown in FIG. 2, the index file 11 includes "question content" for identifying the question content stored in the question file 12 and "response content" for identifying the answer content stored in the answer file 13. , "Question code" that represents the classification of question content, "officer code" that represents the officer in charge of answering the question content, "department code" that represents the department to which the question content relates, and the possibility of question content, That is, it is composed of a "frequency flag" indicating the expected frequency and "related information" for identifying the document / image stored in the document file 17 and the image file 18.

Next, the operation of this embodiment will be described in detail with reference to FIGS. 3 to 5. FIG. 3 is a flowchart for explaining the operation of the embodiment of the supposed question-and-answer search system according to the present invention, and FIG. 4 is a diagram showing an operation example of the embodiment of the supposed-and-answered search system according to the present invention. FIG. 5 is a diagram showing an example of use of the assumed question-and-answer search system according to the present invention at a general meeting of shareholders.

As shown in FIG. 4, the assumed question-and-answer creation secretariat, which is a secretariat for creating assumed questions and answers used at a general meeting of shareholders, creates a question creation group that creates expected question content and an answer content for the question content. Answer creation group to
It is composed of legal documents, graphs, tables, and other documents related to the question content, and an image creation group that creates images related to the question content, and each group has question content, answer content, documents, and images. Are registered in the expected question and answer search system.

As shown in FIG. 3, first, question contents are created by the question creation group installed in the envisioned question answering secretariat for creating the envisioned question and answer, and the created question contents are transferred from the PC 6 to the assumed question retrieval system. It is transmitted (step A1). In the assumed question retrieval system, the data receiving unit 2 receives the question contents, and the question contents received by the supposed question and answer management unit 3 are registered in the question file 12 of the supposed question and answer DB 10 (step A2).

The envisaged question-and-answer management unit 3 automatically assigns a serial number as a title when registering the question content in the question file 12, and assigns the assigned serial number to the index file 11
Add to the "Question content" column of. That is, when “question 02” is registered in the question file 12 and new question content is registered, “question 03” is given as a title, and the given “question 03” is indexed. It is added to the “question content” column of the file 11.

Further, in step A1, when the "question code", "executive code" and "department code" are sent from the PC 6 to the expected question retrieval system together with the question contents, the expected question-and-answer management unit 3 causes the expected question-and-answer management unit 3 to search the index file. "Question code" and "Executive code" in the corresponding section of 11
And write the "department code".

Next, the answer creation group installed in the assumed question-and-answer creation secretariat for creating the expected question-and-answer creates the answer contents, and the created answer contents are transmitted from the PC 6 to the assumed-question retrieval system (step A3). . When the answer contents are sent from the PC 6 to the expected problem search system, a serial number identifying the question contents already registered in the question file 12 is also sent.

In the assumed question retrieval system, the data receiving section 2 receives the answer content, and the expected question and answer management section 3 registers the received answer content in the answer file 13 of the expected question and answer DB 10 (step A4). When registering the answer content in the answer file 13, the supposed question-and-answer management unit 3 automatically assigns a serial number as a title, associates the assigned serial number with the question content, and writes "answer content" Write in the column. That is, the answer file 13 shows
Up to 2 ”is registered, and when the reply content corresponding to“ Question 03 ”is newly registered,“ Reply 03 ”is given as a title, and the given“ Reply 03 ”is stored in the index file 11. It is written in the “answer content” column corresponding to “question 03”.

Documents and images such as legal documents related to the content of the question are created by the document creation group and the image creation group installed in the assumed question and answer creation secretariat for creating the assumed question and answer, and the created documents and images are PC6. Is transmitted from the assumed problem retrieval system (step A5).
When the document and the image are transmitted from the PC 6 to the expected problem retrieval system, a serial number for specifying the question content already registered in the question file 12 can be transmitted together.

In the assumed question retrieval system, the data receiving unit 2 receives the documents and images, and the expected question and answer management unit 3 registers the received documents and images in the document file 17 and the image file 18 of the expected question and answer DB 10 ( Step A6). When the document and the image are respectively registered in the document file 17 and the image file 18, the supposed question-and-answer management unit 3 automatically gives a serial number as a title. When the serial number identifying the question content is received together with the document and the image, the assigned serial number is written in the “related information” column of the index file 11 in association with the question content. That is, when “Document 02” is registered in the document file 17 and the answer content corresponding to “Question 01” is newly registered, “Document 03” is added as a title and the added “Document 03” is added. "Document 03" corresponds to "Question 01" in index file 11 "Related information"
Is written in the column.

Next, the rewriting operation of the index file 11 will be described. The person in charge of the hypothetical question preparation secretariat sends "index file request" from the PC 6 to the hypothetical question search system (step A7), and the hypothetical question search system which receives the "index file request" sends the index file 11 to the PC 6. (Step A
8), the rewriting operation of the index file 11 is performed by the PC 6.

When confirming the question contents, answer contents, documents and images registered in the envisaged question-and-answer DB 10, a "list display request" designating one of the question contents, answer contents, documents and images is issued from the PC 6. The hypothetical question search system, which has transmitted to the hypothetical question search system (step A9) and has received the "list display request", transmits the specified question contents, answer contents, a list of documents and images to the PC 6 (step A10). As for the list of question contents, answer contents, documents and images, a summary may be registered in advance, or a part of the registered contents may be extracted.

To rewrite the index file 11,
Question file 12, answer file 13, document file 1
7 and the image file 18 are associated with each other, "question code", "executive code",
"Department code" and "Frequency code" are written, and "Question code" that classifies the question content, "Executive code" that indicates the officer in charge, "Department code" that indicates the department in charge, and the likelihood of the question “Frequency code” that represents is used as a search condition.

After the rewriting of the index file 11 is completed, the rewritten index file 11 is transmitted from the PC 6 to the hypothetical problem retrieval system (step A1).
1) In the hypothetical question retrieval system, the data receiving unit 2 receives the index file 11, and the hypothetical question and answer management unit 3 receives the index file 11 from the hypothetical question and answer DB.
10 is registered (step A12).

When retrieving the question contents registered in the envisioned question-and-answer DB 10, the retrieval condition is transmitted from the PC 6 to the envisioned question retrieval system (step A13). The search conditions to be transmitted are “question code”, “executive code”, “department code”, “frequency code”, and keyword, and the output condition designated by the output format is also transmitted together with the search condition.

In the hypothetical question retrieval system, the data receiving section 2 receives the retrieval conditions and output conditions, and the hypothetical question and answer management section 3 assumes the hypothetical question and answer DB 1 based on the received retrieval conditions.
The content of the question is specified by searching for 0, and the content of the answer, the document, and the image corresponding to the specified content of the question are read out as the search result. The data output unit 4 transmits the search result specified by the expected question-and-answer management unit 3 to the PC 6 based on the received output condition (step A14), and the PC 6 displays the search result on an image output means such as a display or a printer (not shown). Output (step A15).

The assumed question-and-answer management unit 3 searches the index file 11 when the search by "question code", "officer code", "department code" and "frequency code" is specified in the search condition. If the content of the question is specified and the search by the keyword is specified in the search condition, the question file 12 is searched by the keyword to specify the content of the question.

Output conditions include question contents, answer contents,
Select whether to output documents and images, CSV (Comma Sepa
It is possible to select the output format such as the rated value) format, and to select the sort based on the "question code", "officer code", "department code" and "frequency code". When the CSV format is selected as the output format, only the question content and the answer content are selected to be output.

Since the question contents, answer contents, documents, and images created by the envisaged question and answer preparation office and registered in the envisaged question and answer DB 10 are important confidential matters within the company, the enquiry question search system is entered. For access (registration, search, etc.), it is advisable to strictly manage access rights and the like with passwords and the like so that unauthorized persons cannot refer to them.

Before the general meeting of shareholders, as shown in FIG. 4, the president and the officer in charge efficiently search the expected problem search system by specifying the search conditions and the output conditions from the PC 6 to efficiently carry out the preliminary learning of the general meeting of shareholders. At the time of holding the general meeting of shareholders, a PC 6 and a display 7 are installed in the venue as shown in FIG. 5, and the secretariat of the general meeting of shareholders uses the PC 6 to search for the corresponding answers to the questions from the shareholders. However, by displaying the retrieved answer contents and the related information on the display 7, it is possible to give an accurate answer to the question from the shareholders without delay.

As described above, according to the present embodiment, the question contents, the answer contents corresponding to the question contents, the material, and the image are configured to be registered in the assumed question-and-answer DB 10 and can be searched. It is possible to easily find answers and related materials that match the question from the assumed questions and answers in a short time, and it is possible to smoothly operate the general meeting of shareholders.

Further, according to the present embodiment, the expected question and answer D
Since it is possible to attach a frequency flag to the question contents registered in B10, it is possible to easily specify the exact answer contents to the question from the shareholders by displaying the question items that are most likely to be asked when the keyword is searched. In addition, when the officer in charge conducts the pre-learning, it is possible to focus on the learning from the items that are likely to be asked, based on the frequency flag.

Further, according to the present embodiment, since the output format can be designated, the question content and the answer content having a specific frequency flag can be collectively extracted in, for example, the CSV format, and the officer in charge can pre-learn. This has the effect of easily creating a set of expected questions and answers.

It should be noted that the present invention is not limited to the above-described embodiments, and it is apparent that each embodiment can be appropriately modified within the scope of the technical idea of the present invention. Further, the number, position, shape, etc. of the above-mentioned constituent members are not limited to those in the above-mentioned embodiment, and the number, position, shape, etc. suitable for carrying out the present invention can be adopted. In addition, in each figure, the same components are denoted by the same reference numerals.

[0038]

The expected question-and-answer search system and the expected question-and-answer search method of the present invention are configured so that the question content, the answer content, the material, and the image corresponding to the question content can be registered and searched in the assumed question-and-answer DB, which is enormous. It is possible to easily find out the answer content and related materials that match the question content from a large amount of expected questions and answers in a short time, and it is possible to smoothly operate the general meeting of shareholders.

Furthermore, since the expected question-and-answer search system and the expected question-and-answer search method of the present invention can attach a frequency flag to the question contents registered in the expected question-and-answer DB, there is a high possibility that a question will be asked when a keyword is searched. By displaying from the item, it is possible to easily identify the exact answer content to the question from the shareholder, and when the officer in charge conducts pre-learning,
Based on the frequency flag, there is an effect that it is possible to focus on learning from those that are likely to be asked.

Furthermore, since the expected question-and-answer search system and the expected question-and-answer search method of the present invention can specify the output format, the question content and answer content having a specific frequency flag can be collectively extracted in CSV format, for example, and the officer in charge The effect that it is possible to easily create a set of expected questions and answers for prior learning of.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of an embodiment of an assumed question-and-answer search system according to the present invention.

FIG. 2 is a diagram showing a file structure of a supposed question-and-answer DB shown in FIG.

FIG. 3 is a flowchart for explaining the operation of the embodiment of the expected question-and-answer search system according to the present invention.

FIG. 4 is a diagram showing an operation example of the embodiment of the expected question-and-answer search system according to the present invention.

FIG. 5 is a diagram showing an example of use of an assumed question-and-answer search system according to the present invention at a general meeting of shareholders.

[Explanation of symbols] 1 Input section 2 Data receiver 3 Assumed Question and Answer Management Department 4 Data output section 5 network 6 PC (Personal Computer) 7 display 10 Assumed question and answer DB 11 Index file 12 question files 13 Answer file 14 Question code table 15 Officer code table 16 department code table 17 document files 18 image files

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Kazunari Miyagi             1-18-6 Shinkiba, Koto-ku, Tokyo N             Within Easesoft Co., Ltd. (72) Inventor Tetsuo Hasegawa             1-18-6 Shinkiba, Koto-ku, Tokyo N             Within Easesoft Co., Ltd. (72) Inventor Fumino Katahira             1-18-6 Shinkiba, Koto-ku, Tokyo N             Within Easesoft Co., Ltd. (72) Inventor Osamu Aoki             1-18-6 Shinkiba, Koto-ku, Tokyo N             Within Easesoft Co., Ltd. (72) Inventor Kunishiro Koyama             1-18-6 Shinkiba, Koto-ku, Tokyo N             Within Easesoft Co., Ltd. (72) Inventor Yoshiaki Nishihara             1-18-6 Shinkiba, Koto-ku, Tokyo N             Within Easesoft Co., Ltd. (72) Inventor Noritaka Kito             1-18-6 Shinkiba, Koto-ku, Tokyo N             Within Easesoft Co., Ltd. F term (reference) 5B075 KK07 ND20 PQ05 PQ32 PR04                       UU06

Claims (13)

[Claims] 1. An assumed question-and-answer search system for searching for answers to questions asked by a shareholder at a general meeting of shareholders, including question content storage means for storing the content of questions expected from shareholders in advance. An answer content storage means for storing the answer content corresponding to the question content stored in the content storage means, a data receiving means for receiving a search condition and an output condition via a network, and an data received by the data receiving means. A question content search unit that searches the question content stored in the question content storage unit based on the search condition and identifies the question content that matches the search condition; and a question content search unit that specifies the question content. Data output for outputting the question content and the answer content corresponding to the question content based on the output condition received by the data receiving means. Assuming dialogue search system characterized by comprising a stage. 2. A related information storage means for storing materials and images corresponding to the question content stored in the question content storage means, wherein the data output means is identified by the question content search means. The assumed question-and-answer search system according to claim 1, wherein the question content and the material and image corresponding to the question content are output based on the output condition received by the data receiving means. 3. The data receiving unit receives information designating a CSV format as the output condition, and the data output unit corresponds to the question content and the question content specified by the question content searching unit. The expected question-and-answer search system according to claim 1 or 2, wherein the answer contents to be output are output in a CSV format. 4. An index file storing a frequency flag representing an expected frequency for each question content stored in the question content storage means, wherein the data receiving means specifies the frequency flag as the search condition. 4. The information content is received, and the question content search means searches the index file based on the frequency flag to identify the question content that matches the search condition. Assumed question and answer search system described in. 5. The index file stores a question code indicating a classification of the question content, an officer code indicating an officer in charge of answering the question content, and a department code indicating a department related to the question content, The receiving means receives information designating the question code, the officer code and the department code as the search condition, and the question content searching means uses the index based on the question code, the officer code and the department code. The assumed question-and-answer search system according to claim 4, wherein a file is searched to specify the question content that matches the search condition. 6. The data receiving means receives a keyword as the search condition, and the question content searching means searches the question content storing means based on the keyword to search the question content matching the search condition. The assumed question-and-answer search system according to any one of claims 1 to 5, wherein: 7. A hypothetical question-and-answer search method for retrieving answers to questions asked by shareholders at a general meeting of shareholders, which stores the questions expected from shareholders in advance and responds to the questions previously stored. Store the answer content, receive the search condition and the output condition via the network, and search the stored question content based on the received search condition to identify the question content that matches the search condition. The assumed question-and-answer search method characterized in that the specified question content and the answer content corresponding to the question content are output based on the received output condition. 8. A material and an image corresponding to the stored question content are stored, and the specified question content and the material and image corresponding to the question content are output based on the received output condition. The method for searching for an expected question and answer according to claim 7. 9. When the information specifying the CSV format is received as the output condition, the specified question content and the answer content corresponding to the question content are output in the CSV format. A method for searching for expected questions and answers according to item 7 or 8. 10. An index file stores a frequency flag indicating an expected frequency for each question content, and when information specifying the frequency flag as the search condition is received, the index file is based on the frequency flag. 10. The assumed question-and-answer search method according to claim 7, wherein the question content that matches the search condition is specified by searching for. 11. The index file stores a question code indicating a classification of the question content, an officer code indicating an officer in charge of answering the question content, and a department code indicating a department related to the question content, and the search condition. When the information specifying the question code, the officer code, and the department code is received as, the index file is searched based on the question code, the officer code, and the department code to meet the search condition. The expected question-and-answer search method according to claim 10, wherein the question content is specified. 12. When a keyword is received as the search condition, the stored question content is searched based on the keyword to identify the question content that matches the search condition. The expected question-and-answer search method according to any one of 7 to 11. 13. A program for causing a computer to execute the expected question and answer search method according to claim 7.