JP2003044686A - Order placing and receiving support system for dwelling equipment and order placing and receiving support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order placing and receiving support system capable of accurately reflecting the taste of a client and very easily determining commodities when the dwelling equipment such as a system kitchen is ordered. SOLUTION: A server 2 of the order placing and receiving support system 1 distinguishes the dwelling equipment on the basis of a constituent of a shape, quality, size and the like. In order to acquire a desired condition every constituent, a plurality of questions are successively output to an order placement side terminal device, when the desired condition is input as a reply for the question, the dwelling equipment accorded with the desired condition is specified, and discrimination information 19 is extracted from an element information database 17. In addition, the extracted discrimination information 19 is output to the order placement side terminal device in the form of a table. Furthermore, when a plurality of the desired conditions are wholly input, and shape information 25 corresponding to the extracted discrimination information 19 is extracted from a shape information database 18 to be output to the order placement terminal device.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an ordering / ordering support system for housing equipment and an ordering / ordering support program, and more particularly to a system type housing equipment constructed by arbitrarily combining a system kitchen or the like. The present invention relates to an ordering support system for housing equipment capable of receiving and ordering via a communication network, and a program related to the system.

[0002]

2. Description of the Related Art For example, when a contractor or the like places an order for a system kitchen, the shape of the cabinet, the direction of the sink, the material,
Each component such as color and function is determined, and a system that matches the combination is selected. In addition,
Needless to say, the preference of the owner is taken into consideration when determining the components, but the budget, size, delivery date or function, etc.
Various restrictions must be taken into consideration. For example, even if the owner likes the color, it may not fit the budget or size, or may not be handled depending on the product series, so that the favorite color cannot be freely selected.
Also, the amount of heat generated by a heating device such as a gas stove,
In some cases, it may be necessary to abandon the desired combination due to technical restrictions such as imbalance with the processing capacity of the range hood. Furthermore, even if the combination is possible, there are cases where the construction cannot be adopted because the delivery date of the housing construction schedule cannot be met.

By the way, the catalog of the system kitchen includes a completed model, a color-coded model, a usage status model, etc.
A part showing the whole type, a sink, a gas stove, a range,
A cabinet and a portion showing the configuration of each functional component such as a top plate are provided. In addition, information such as materials used, dimensions, prices, delivery date of custom-made products, pre-construction, and technical data is also described. For this reason, the system kitchen catalog has a relatively large number of pages, and in some cases, a catalog with several hundred pages is issued.

[0004]

However, the work of deciding the combination by referring to the catalog while taking into consideration the preferences of the owner and various restrictions requires the labor of the orderer and takes a lot of time. It was Especially when referring to a catalog with hundreds of pages, even the complicated combination described therein was difficult to understand, and the system kitchen could not be easily specified. For this reason,
After ordering, I realized that the combination was impossible,
Due to the lack of inventory, the delivery time was delayed, and the housing construction schedule was sometimes missed.

Further, due to factors such as coordinating various equipments for houses, incorporating various equipments, increasing ancillary equipment associated with the incorporation, occurrence of ancillary work, etc., there is a tendency that the combination becomes complicated. Therefore, the burden on the orderer such as a construction shop is being further increased.

Therefore, in view of the above situation, the present invention can accurately reflect the taste of the owner and can determine the product very easily when ordering a household appliance such as a system kitchen having a complicated combination. The problem is to provide a possible ordering support system and program.

[0007]

The ordering support system according to the invention of claim 1 is capable of ordering a home appliance such as a system kitchen from a terminal device on the ordering side to a server via a communication network. is there. In particular, the server distinguishes the household equipment based on the constituent elements such as shape, material, and size, and stores the identification information of the household equipment and the conditions in the constituent elements in association with each other. A shape information storage unit that stores shape information representing the shape of the household appliance in association with the identification information, and to obtain desired conditions for each of the constituent elements, to the ordering side terminal device, A question information output unit that sequentially outputs a plurality of questions, and, when the desired condition is input from the ordering side terminal device as an answer to the question, the housing device that matches the desired condition is set to the element information storage unit. Identification information extracting means for extracting the identification information of the specified home device, which is specified based on the association of the identification information and the condition stored in When the identification information output means for outputting the identification information in the form of a list to the ordering side terminal device and all of the desired conditions are input, the shape information corresponding to the extracted identification information And a shape information output means for outputting the extracted shape information to the ordering side terminal device.

[0008] Here, the "component" is a component that becomes a base when the housing equipment is separated from the functional or shape point of view. For example, when the system kitchen is used as the housing equipment, it is a constituent element. Includes items such as cabinet shape, cabinet size, sink position, sink size, cooker size, top plate material, color, tableware drier, type of water washing, and exhaust method. Be done. Also,
"Shape information" is information that represents the shape of the household equipment,
Drawing data, photograph data, CG (computer graphics) data, etc. can be used. further,
The "identification information" is information indicating the type of each household device, and for example, the product number may be used as the identification information.

Therefore, according to the ordering / ordering support system of the first aspect of the invention, the server first outputs a plurality of questions (question information) to the ordering side terminal device that has accessed. This allows the ordering side terminal device to display the question screen on the display device. This question is for obtaining desired conditions for each component of the housing equipment, and the orderer responds to each component by answering the question using the ordering side terminal device. It is possible to input or select desired conditions in order.

[0010] Then, the server specifies a home device that matches the desired condition each time the desired condition is sequentially input (transmitted) from the ordering side terminal device. Specifically, since the element information storage unit stores the identification information of the housing equipment and the conditions in the constituent elements in association with each other, the housing equipment is specified based on this association and the identification information is extracted. Then, the extracted identification information is rearranged in the form of a list and output to the ordering side terminal device. As a result, a list is displayed on the ordering side terminal device, and the orderer can confirm the housing equipment that matches the desired conditions.

In the server, every time the desired condition is input,
That is, each time the condition is increased, the specific processing of the housing device is redone, and thus the number of housing devices that meet the condition is gradually decreased. Then, when all the desired conditions are input, the shape information of the specified housing device, that is, the housing device satisfying all the conditions is extracted from the shape information storage means and output to the ordering side terminal device. As a result, the terminal device on the ordering side can display the shape of the home appliance that matches the desired condition.

The ordering support system according to the invention of claim 2 is the ordering support system according to claim 1, wherein
The element information storage means further stores inventory information indicating the inventory status of the household equipment in association with the identification information, and the identification information extraction means extracts the inventory information together with the identification information, The identification information output means outputs the inventory information together with the identification information.

Therefore, according to the ordering / ordering support system of the invention of claim 2, in addition to the function of the invention of claim 1, inventory information is output in the form of a list together with the identification information for the specified household equipment. Therefore, the orderer can recognize the stock status of the household equipment, that is, whether or not the household equipment can be delivered immediately.

An ordering / ordering support system according to the invention of claim 3 is the ordering / ordering support system according to claim 2, wherein
Based on the inventory information extracted by the identification information extraction means, a shortage situation determination means for determining a shortage situation of the housing equipment, and the housing equipment specified when it is determined that the housing equipment is insufficient Message output means for outputting to the ordering side terminal device a message prompting to use a similar product instead of the above.

Therefore, according to the ordering / ordering support system of the invention of claim 3, in addition to the operation of the invention of claim 2, the server judges the shortage situation based on the inventory information, and if it is judged to be shortage, the server places an order. Outputs a message to the local terminal device. Since this message encourages the use of similar products instead of the specified household equipment, the orderer can surely recognize the shortage state by this message.

The ordering / ordering support program according to a fourth aspect of the present invention is an ordering / ordering support system for house equipment capable of ordering house equipment such as a system kitchen from a terminal device on the ordering side to a server via a communication network. Is what is used. In particular, the housing equipment is distinguished based on the constituent elements such as shape, material, and size, and the identification information of the housing equipment and the condition in the constituent elements are stored in association with each other, the housing equipment A shape information storage unit that stores shape information representing the shape of the item corresponding to the identification information, and sequentially outputs a plurality of questions to the ordering side terminal device in order to obtain desired conditions for each of the constituent elements. When the desired condition is input from the ordering side terminal device as an answer to the question information output means, the housing device matching the desired condition is identified by the identification information stored in the element information storage means. And an identification information extracting unit that identifies the identification information of the specified home device based on the association of the conditions, and a list of the extracted identification information. In the form,
Identification information output means for outputting to the ordering side terminal device, shape information extraction for extracting the shape information corresponding to the extracted identification information from the shape information storage means when all of the desired conditions are input The server functions as a means, a shape information output means for outputting the extracted shape information to the ordering side terminal device.

Therefore, according to the ordering / placement support program of the fourth aspect of the present invention, by executing the program on the server, it becomes possible to output the identification information and the shape information of the household equipment to the ordering side terminal device. Since the specific processing is the same as that of the first aspect, detailed description thereof will be omitted here.

[0018]

BEST MODE FOR CARRYING OUT THE INVENTION An ordering / ordering support system 1 for housing equipment (hereinafter referred to as ordering / ordering support system 1) according to an embodiment of the present invention will be described below with reference to FIGS. 1 to 5. 1 is an explanatory diagram showing the overall configuration of the ordering / ordering support system 1, FIG. 2 is a block diagram showing the functional configuration of the server 2 in the ordering / ordering support system 1, and FIG. 3 is an ordering side terminal in the support system 1. 4 is a block diagram showing a functional configuration of the device 4. FIG. 4 is an explanatory diagram showing the configuration of the element information database 17, and FIG. 5 is a flowchart showing the flow of processing in the server 2.

The ordering / ordering support system 1 of the present embodiment is a system capable of ordering home appliances via the network 3. The housing device is a system type device having a plurality of constituent elements and constructed by arbitrarily combining them, and can include, for example, a system kitchen, a toilet unit, a bath unit, and the like. In the present embodiment, a case where the system kitchen is a home appliance will be specifically described.

As shown in FIG. 1, the ordering support system 1 mainly includes a server 2 and a plurality of ordering side terminal devices 4 connected to the server 2 via a network 3 (Internet or the like). Is equipped with. The server 2 is managed by the contractor 5, and the ordering side terminal device 4
Is provided in a state where it can be used by the orderer 6 (builder or contractor). In addition, the network 3 has 7 manufacturers.
Is connected to the manufacturing-side terminal device 8. That is, the maker 7 confirms the order contents by the manufacturing side terminal device 8 and delivers the system kitchen 10 to the orderer 6.

The server 2 receives instructions from the ordering side terminal device 4 via the network 3 and performs processing in accordance with these instructions. As a hardware configuration, like a general-purpose computer, a central processing unit including a main storage device, an arithmetic unit, and a control unit, an input device such as a keyboard and a pointing device for directly inputting information, and a server 2 An output device such as a display for taking out the information processed therein, a communication means such as a modem for transmitting and receiving data via the network 3, and a storage device 11 (see FIG. 2) including a hard disk or the like are provided. There is.

As shown in FIG. 2, the communication means is a communication control means 14 having a receiving means 12 for receiving data from the ordering side terminal device 4 and a transmitting means 13 for transmitting data to the ordering side terminal device 4. Is controlled by.

Further, the storage device 11 has a selection master 1
6, an element information database 17 and a shape information database 18 are stored. The selection master 16 stores selectable conditions as basic data in order to acquire desired conditions in each constituent element.
Includes dimension master, color master, material master, etc.

The element information database 17 distinguishes the system kitchen 10 based on the constituent elements such as shape, material and size, and associates the identification information 19 of the system kitchen 10 with a plurality of conditions 20 in the constituent elements. I remember it. Specifically, the element information database 17 stores the product number of each system kitchen 10 as the identification information 19, and the condition 20
, The selection number for the question (details will be described later) is stored. That is, as shown in FIG. 4, the element information database 17 is provided with a table T in which the selection number of each question is input at the intersection of the identification information 19 (leftmost column) and the question 26 (uppermost row). By selecting the selection number as an answer to a plurality of questions (for example, Q1 to Q7), the identification information 19 of the system kitchen 10 that matches the combination of the selection numbers can be specified. ing. Further, the element information database 17 includes the identification information 19 and the condition 20.
With, price information 2 in each system kitchen 10
1 and inventory information 22 are also stored. Inventory information 2
2 means whether the system kitchen 10 is in stock, the quantity, etc.
It shows the stock status. Here, the element information database 17 corresponds to the element information storage means of the present invention.

The shape information database 18 stores the shape information 25 of the system kitchen 10 in association with the identification information 19. The shape information 25 includes information indicating dimensions along with a drawing showing the external shape of the system kitchen 10, and further includes color information for coloring the drawing with a color according to the actual product. Here, the shape information database 18 corresponds to the shape information storage means of the present invention.

By the way, an ordering support program is installed in the server 2, and by executing this program, the functional configuration shown below is obtained.

That is, the server 2 has the question information output means 27, the identification information extraction means 28, and the identification information output means 2
9, shape information extraction means 30, and shape information output means 31
have. The question information output means 27 creates a plurality of questions 26 (see FIG. 4) based on the respective data stored in the selection master 16 in order to allow the orderer 6 to select the desired condition for each component and place the order. The data is sequentially transmitted to the side terminal device 4. That is, selectable numerical values and combinations are sequentially displayed on the ordering side terminal device 4, and desired numerical values and combinations are selected from among them.

When the desired condition is selected for each question 26 created by the question information output unit 27, the identification information extraction unit 28 displays the system kitchen 10 that matches the desired condition in the table T shown in FIG. The identification information 19 (article number) of the specified system kitchen 10 is extracted based on the specified information. For example, “2” is selected for the first question Q1 and “1” is selected for the second question Q2.
When “No.” is selected, “F” and “G” are extracted as the identification information 19. The identification information 19 extracted by the identification information extraction means 28 is input to the identification information output means 29. The identification information output means 29 rearranges the identification information 19 in the form of a list and outputs it to the ordering side terminal device 4. At this time, the price information 21 and the inventory information 22 of the system kitchen 10 are also added to the list.

The shape information extracting means 30 recognizes the identification information 19 extracted by the identification information extracting means 28, that is, the identification information 19 in the system kitchen 10 satisfying all the desired conditions, when all the desired conditions are input. The shape information 25 corresponding to the identification information 19 is extracted from the shape information database 18. The shape information 25 extracted by the shape information extraction means 30 is sent to the shape information output means 31 and output to the ordering side terminal device 4.

Further, the server 2 has a functional configuration
A shortage status determination means 32 and a message output means 33 are provided. The shortage status determination means 32 determines the shortage status of the system kitchen 10 based on the inventory information 22 extracted from the element information database 17 by the identification information extraction means 28, and when there is currently no inventory or extremely. If there are few, the system kitchen 1
It is determined that 0 is in a shortage state, and the message output means 33
Output a signal to. Then, the message output means 33
When a signal is input from the shortage situation determination means 32, the product introduces a similar product instead of the specified system kitchen 10 and outputs a message to the effect that the similar product is used.
For example, the message "Part number XX is out of stock. Please consider XX if you need it." The product number of the similar product is the element information database 1
It is included in the inventory information 22 in 7.

On the other hand, as shown in FIG. 3, the ordering side terminal device 4 is a general-purpose computer in which browser software is installed, and a central processing unit composed of a main storage device, an arithmetic unit, and a control unit, And a communication device for transmitting and receiving data via the network 3. In addition,
The communication device is controlled by a communication control means 37 having a receiving means 35 and a transmitting means 36. Further, the ordering side terminal device 4 is provided with an input device 38 such as a keyboard and a pointing device, and a display control means 40 for controlling the display 39.

The ordering side terminal device 4 has, as a functional configuration, a question information recognition means 44, an identification information recognition means 45 and a shape information which respectively recognize the question information, the identification information and the shape information transmitted from the server 2. It has a recognition means 46. The information recognized by these means 44, 45, 46 is sent to the display control means 40 and displayed on the display 39.
Is displayed in. Further, in the ordering side terminal device 4, when the question information recognition means 44 recognizes the question information, the desired condition selection means 41 for selecting the desired condition using the input device 38, and the operation of the input device 38. Ordering instruction means 42 for instructing an order is provided.

Next, the ordering support system 1 of the present embodiment.
5, particularly the processing of the server 2 (corresponding to the ordering support program of the present invention) will be described with reference to FIG. First, when the server 2 is accessed from any of the ordering side terminal devices 4 (YES in step S1),
A question is sent to the ordering side terminal device 4 (step S
2). Thereby, the display 3 of the terminal device 4 on the ordering side
The question screen is displayed in 9 and the orderer 6
Can select desired conditions as an answer.
In addition, each question corresponds to each component, specifically, "Please select the type of base cabinet",
"Select sink position", "Select sink size", "Select cooking device type", "Select door color", and "Exhaust" Please select a method "and other options and options corresponding to the condition 20.

When the desired condition is selected for the first question Q1 (for example, "Please select the type of base cabinet") (YES in step S3), the element information database 17, in particular, shown in FIG. Based on the table T, the system kitchen 10 that matches the desired conditions is specified (step S4), the identification information 19, the price information 21,
And the inventory information 22 is output in the form of a list (step S5). Further, at this time, when the shortage status determination unit 32 determines that the system kitchen 10 is in a shortage status, a message to the effect that similar products are used is output. The message is not limited to this. For example, when the system kitchen 10 is not currently manufactured, a message “stock disposal” may be output. In this way, when the server 2 outputs the information regarding the list and the messages, the information is displayed on the display 39 of the ordering side terminal device 4, and the orderer 6 can confirm the information.

Then, steps S2 to S5 are repeated until all desired conditions are input (NO in step S6). That is, the questions are sequentially output, and each time the desired condition is selected, the system kitchen 10 that matches the desired condition is specified again and a list is created. According to this, the desired conditions to be combined are increased one by one, and the types of the system kitchen 10 that match the desired conditions are gradually reduced. Although not shown in the flow chart, the ordering side terminal device 4 is set so that the original screen can be returned as necessary. Therefore, for example, when a certain desired condition is selected and there is no corresponding system kitchen 10, it is possible to reexamine the desired condition and change the desired condition.

When all the desired conditions are input (YES in step S6), the shape information regarding the specified system kitchen 10 is output (step S).
7). Thereby, the display 3 of the terminal device 4 on the ordering side
At 9, a drawing showing the system kitchen 10 is displayed.
It should be noted that the size of the system kitchen 10 is displayed in this drawing and is colored according to the color of the actual product. Therefore, the orderer 6 can place an order after confirming the selected desired condition again with the displayed drawing.

After that, the server 2 receives a quotation instruction from the ordering side terminal device 4 (YE in step S8).
S), the quotation information including the estimated price and the expected delivery date is output (step S9), and when the order is further instructed (YES in step S10), the order confirmation information indicating that the order is confirmed is output (step S9). S11), the process ends.

Through the above series of processing, the orderer 6 orders the predetermined system kitchen 10 to the orderer 5, and the manufacturer 7 can deliver the system kitchen 10 to the orderer 6. It goes without saying that the manufacturer 7 itself may be the contractor 5.

Thus, the ordering support system 1 described above
Then, by asking a plurality of questions to be answered using the ordering side terminal device 4, it is possible to acquire the desired condition of the component and output the identification information 19 of the system kitchen 10 that matches the desired condition. Therefore, the conventional complicated work of the orderer 6 deciding the system kitchen 10 that meets the wishes of the owner and various restrictions while referring to the catalog is eliminated, and the load on the orderer 6 can be greatly reduced. In particular, when there is no system kitchen 10 that meets the condition 20, the identification information 19 is not displayed, so the orderer 6 can be made aware of the necessity of changing the condition 20.

Further, in the ordering support system 1 described above,
Since the orderer 6 can confirm the stock status of the specified system kitchen 10, the orderer 6 can place an order in consideration of the delivery date of the system kitchen 10 and prevent inconvenience due to the delay of the delivery date. In particular, the shortage status of the system kitchen 10 can be notified by a message, so that it is possible to prevent the user from placing an order without noticing the delay in delivery.

Further, in the ordering / ordering support system 1 described above, when all the desired conditions are input, the drawing of the specified system kitchen 10 is displayed. It is possible to confirm the function, color, etc., and it is possible to place an order after confirming whether the desired conditions are accurately reflected.

Although the present invention has been described above with reference to the preferred embodiments, the present invention is not limited to these embodiments, and as shown below, within the scope not departing from the gist of the present invention. Various improvements and design changes are possible.

That is, in the ordering / ordering support system 1 of the present embodiment, a general-purpose computer is used as the ordering side terminal device 4, but the ordering side terminal device 4 accesses the server 2 via the network 3. Anything that can be used is possible, and for example, a mobile phone or the like can be used.

The ordering support system 1 of this embodiment is also provided.
In the above, as the shape information 25, the one in which the drawing data is stored is shown, but the shape information 25 is not limited to the drawing as long as the external shape of the system kitchen 10 can be recognized, and for example, photographic data or CG (computer graphics) showing the shape. Data may be stored and a photograph or CG may be displayed on the display 39 of the ordering side terminal device 4.

Further, in the order receiving / ordering support system 1 of this embodiment, the element information database 17 and the shape information database 18 are described as separate databases for convenience of description, but the shape information 25 is added to the element information database 17. Can be handled as a single database.

[0046]

As described above, the ordering / ordering support system according to the first aspect of the invention obtains the desired condition of the component by answering the question using the terminal device on the ordering side, and meets the condition. It is possible to output the identification information of the household equipment. For this reason, the complicated work of the orderer deciding the household equipment while referring to the catalog is eliminated, and the burden on the orderer can be significantly reduced. Also, when all the desired conditions are entered, the shape of the specified home equipment is displayed.
The orderer can confirm the combination by recognizing the shape, and can place an order after confirming the desired conditions.

The ordering support system according to the invention of claim 2 is
In addition to the effect of the invention of claim 1, it is possible to confirm the stock status of the specified household equipment. Therefore, the orderer can place an order in consideration of the delivery date of the home equipment,
Inconvenience due to late delivery can be prevented.

The ordering support system of the invention of claim 3 is
In addition to the effect of the invention of claim 2,
You can inform by message. For this reason,
It is possible to prevent you from placing an order without noticing the delivery delay.

By executing the ordering / ordering support program according to the fourth aspect of the present invention, it becomes possible to output the shape information and the identification information of the household equipment from the server to the ordering side terminal device, and the burden on the orderer. In addition to being light, it is possible to promptly and accurately place orders.

[Brief description of drawings]

FIG. 1 is an explanatory diagram showing a configuration of an ordering / ordering support system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a functional configuration of a server in the ordering support system.

FIG. 3 is a block diagram showing a functional configuration of an ordering side terminal device in the order receiving / ordering support system.

FIG. 4 is an explanatory diagram showing a configuration of an element information database in the server.

FIG. 5 is a flowchart showing the flow of processing in the server.

[Explanation of symbols]

1 ordering support system (housing equipment ordering support system) 2 server 3 network (communication network) 4 ordering side terminal device 10 system kitchen (household equipment) 17 element information database (element information storage means) 18 shape information database (shape Information storage means) 19 identification information 20 condition 22 stock information 25 shape information 27 question information output means 28 identification information extraction means 29 identification information output means 30 shape information extraction means 31 shape information output means 32 shortage situation determination means 33 message output means

Claims (4)

[Claims] 1. A housing equipment ordering / ordering support system capable of ordering a housing equipment such as a system kitchen from a terminal device on the ordering side to a server via a communication network, wherein the server stores the housing equipment. , A shape, a material, a dimension, and the like, and the element information storage unit stores the identification information of the housing equipment and the conditions in the constituent elements in association with each other, and a shape representing the shape of the housing equipment. Shape information storage means that stores information in association with the identification information, and question information output that sequentially outputs a plurality of questions to the ordering side terminal device in order to obtain desired conditions for each of the constituent elements. Means, and as the answer to the question, when the desired condition is input from the ordering side terminal device, the housing device that matches the desired condition, Identification information extracting means for identifying the identification information of the housing equipment identified based on the association of the identification information and the condition stored in the elementary information storage means, and a list of the extracted identification information In the form of a table, when the identification information output means for outputting to the ordering side terminal device and a plurality of the desired conditions are all inputted, the shape information corresponding to the extracted identification information is stored in the shape information storage means. A housing equipment order receiving / ordering support system, comprising: shape information extracting means for extracting the shape information; and shape information outputting means for outputting the extracted shape information to the ordering side terminal device. 2. The element information storage means further stores inventory information indicating an inventory status of the household equipment in association with the identification information, and the identification information extraction means stores the inventory information together with the identification information. The ordering support system for a household device according to claim 1, wherein the identification information output unit outputs the inventory information together with the identification information. 3. A shortage status determination means for determining a shortage status of the household equipment based on the inventory information extracted by the identification information extraction means, and an identification when it is determined that the housing equipment is shortage 3. The house according to claim 2, further comprising: a message output unit that outputs a message to the effect that a similar product is used instead of the stored household equipment to the ordering side terminal device. Equipment ordering support system. 4. An ordering / ordering support program used in a ordering / ordering support system for housed equipment, which is capable of ordering household equipment such as a system kitchen from an ordering side terminal device to a server via a communication network, An element information storage unit that distinguishes the housing equipment based on constituent elements such as shape, material, and size, and stores the identification information of the housing equipment and the conditions in the constituent elements in association with each other, the shape of the housing equipment Shape information storage means that stores shape information indicating the above, in association with the identification information, a question that sequentially outputs a plurality of questions to the ordering side terminal device in order to obtain desired conditions for each of the constituent elements. Information output means, when the desired condition is inputted from the ordering side terminal device as an answer to the question, the desired condition is met. Identification information extraction means for identifying a home appliance based on the association of the identification information and the condition stored in the element information storage means, and extracting the identification information of the identified home appliance, the extracted identification Identification information output means for outputting information in the form of a list to the ordering side terminal device; when all of the desired conditions are input, the shape information corresponding to the extracted identification information Shape information extraction means for extracting from the information storage means, and the ordering support program for causing the server to function as shape information output means for outputting the extracted shape information to the ordering side terminal device.