JP2002222254A - Guarantee letter management center - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce a burden on a user regarding management of a guarantee letter of a commodity, an enquiry of the commodity or the like. SOLUTION: A proxy center 3 acquires plan view data regarding a floor plan of a dwelling house of each member, guarantee letter information of a commodity purchased by each member, commodity information regarding specifications of the commodity, arrangement information showing the layout position of the commodity purchased by each member in the dwelling house, or the like from a member terminal 1, a home builder terminal 2, a maker terminal 4, or the like and stores them in a database. It supplies plot plan data showing an arrangement status of each commodity in the dwelling house prepared by using the top view data and the arrangement information to the member terminal 1 and displays the plot plan data in accordance with a request from the member terminal 1, and it accepts designation and enquiry contents of an enquiry objective commodity. It copes with the enquiry by referring to the commodity information, guarantee letter or the like.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a warranty management center for managing, for a consumer, a warranty or the like attached to a product such as a home appliance or furniture purchased by a consumer.

[0002]

2. Description of the Related Art Hitherto, products such as home electric appliances and furniture have been provided with guarantees by manufacturers in order to eliminate inconveniences caused by initial defects and the like, and a guarantee is used as a right document for the guarantee. For this reason, the consumer has kept the warranty attached to the product in case the product fails.

[0003]

However, since a guarantee is provided for each product, for example, in a home equipped with a large number of electric appliances and furniture, the number of guarantees that must be stored is large, and these managements are required. Work and the like are complicated for consumers. In addition, when a consumer makes an inquiry about a product, for example, after preparing a warranty card, the customer is contacted by phone or the like at the inquiry reception desk of the product, and information such as the product name and model number written on the warranty card is obtained. It was troublesome because it was necessary to inform the reception destination and obtain information corresponding to the product.

[0004] In addition, companies that provide consumers with information such as product advertisements have a desire to conduct detailed promotions based on the housing conditions of the consumers, the arrangement of home electric appliances, furniture, and the like.

[0005] Further, it is desired to realize a mechanism that allows a consumer to know whether or not a product can be brought into a house or connected to an electric system before actually purchasing a product such as a home appliance or furniture. Was.

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and has as its object to provide a warranty management center capable of reducing the burden on a user concerning management of product warranty and inquiry of products. . It is another object of the present invention to provide a warranty management center in which an advertisement distributor can perform an effective promotion. It is another object of the present invention to provide a warranty management center that allows a consumer to purchase a product suitable for his / her own housing situation.

[0007]

In order to achieve the above object, a warranty management center of the present invention is a warranty management center for managing warranty information relating to a warranty for a product purchased by a member, and the floor plan of each member's house is provided. Means for storing plan view data, means for storing the warranty information of the product purchased by each member, means for storing product information relating to the product specifications, and the location of the product purchased by each member at the house. Means for storing arrangement information indicating, and means for supplying arrangement plan data indicating the arrangement state of each product in the house, created using the plan view data and the arrangement information, to the terminal of the member for display. Means for receiving designation of a product to be inquired and contents of the inquiry using the layout drawing data; Information with reference to at least one of the warranty information, characterized in that it comprises, means for performing a process corresponding to the query.

[0008] According to such a configuration, the warranty information is managed at the center, and the member (user) is asked to specify the product to be inquired using the layout diagram of the products such as home appliances and furniture in the house. By accepting the inquiry about the product, the operability of the system can be improved, and the work load of the member concerning the management of the insurance card and the inquiry about the product can be reduced.

Means for storing member information relating to the member;
Means for receiving distribution information relating to the advertisement of the product and the distribution conditions of the distribution information, and registering the distribution information in the database; and for the distribution information registered in the database, the plan view data, the warranty information, the product information, and the At least one of the layout information, the layout map data, and the member information
And means for distributing in accordance with the corresponding distribution condition. Thereby, for example, the housing status (the number of rooms, the size, etc.) of the member, the arrangement status of home electric appliances, furniture, and the like can be designated as the distribution conditions, so that more detailed and effective promotion can be performed. .

[0010] Predetermined information may be obtained for the member to which the distribution information has been distributed, information about the effect of the distribution information may be acquired based on the predetermined information, and the acquired information may be supplied to a computer of a distribution requester of the distribution information.

[0011] Desired item data indicating a desired item for a product of a member who wishes to purchase a product may be obtained, and the plan view data, the warranty information, the layout information, the layout map data, and the member data of the member are obtained. At least one of the information and the desired item data may be supplied to a predetermined computer, and from the computer, data of goods suitable for the desired items of the member is obtained and supplied to the terminal of the member. May be displayed. In this way, members can be introduced to products that are close to their wishes.

[0012] The plan view data may represent at least one of a floor plan of a house, dimensions of each part in the house, a position of an electric facility, and a position of a water supply / drainage facility. Product data suitable for the member's wishes,
May be displayed on the member's terminal together with the layout drawing data. In this way, before purchasing a product, the member looks at the display of his / her own housing status, current product placement status, etc. It is possible to simulate by examining the possibility of connection with the device.

[0013]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A warranty management system according to an embodiment of the present invention will be described below with reference to the drawings.
As shown in FIG. 1, the warranty management system according to the embodiment of the present invention includes a member terminal 1, a terminal 2 of a house maker, an agency center 3, and a maker terminal 4 of a maker of a product such as a home appliance or furniture. And a client terminal 5 of a client of distribution information, and a company terminal 6 of a company that introduces products to consumers (members), etc., which are connected via a predetermined network.

The member terminal 1 is a terminal used by consumers (members) for inquiries about products. Consumers who use this system perform a predetermined member registration procedure in advance, register personal information and the like in the agency center 3, and acquire a member ID.
In addition, the member registration means in this system is optional,
For example, the procedure may be made online, by telephone, by mail, or the like.

[0015] The member requests a house maker or the like,
For example, drawing data (plan view data) indicating the inside of a house, such as a house plan, is registered in the agency center 3. The floor plan data includes, for example, the layout of the house and the dimensions of each part in the house (eg, entrance, corridor, width of entrance of each room, etc.).
And the position of electrical equipment (outlet position, lighting installation position, etc.) and the position of water supply and drainage equipment (position of water tap, etc.). In addition, the member sends the warranty attached to the purchased home electric appliances, furniture, and the like to the agency that manages the agency center 3 to deposit the warranty, and causes the agency center 3 to register the data of the warranty.

The member terminal 1 includes, for example, a control unit, a display unit,
The control unit executes a program stored in the storage unit, and includes an input unit, a storage unit, a general personal computer including a communication unit, and the like. It sets the location of each product in the house, receives distribution information on product promotion, receives proposal data on products that members want to purchase, and the like.

The terminal 2 of the house maker transmits the plan view data showing the inside of the member's house to the agency center 3 and registers it.

As shown in FIG. 2, the agency center 3 includes a storage unit 31, a control unit 33, an input unit 34, and a display unit 35.
And a communication unit 36. The storage unit 31 includes a member information database 31a and a product information database 31b.
, A warranty database 31c, an arrangement information database 31d, and a distribution information database 31e.

The member information database 31a stores member data for each member. The member data includes, for example, a member ID, a name, an address, a telephone number,
Includes data such as email addresses and passwords.

The product information database 31b stores the product information received from the maker terminal 4. Product information,
It is information on the product of each manufacturer, for example, as shown in FIG. 4, a product ID for identifying the product, a product model number,
Manufacturer information (company name, etc.), warranty period, contact information (call center information, etc.), product category, maximum dimensions,
It includes power consumption, input terminal information indicating the type and number of input terminals, and the like. The product information database 31b stores, for each product, for example, detailed drawing data expressing a detailed shape, manual information, frequently asked information (FAQ information), related product information, consumables information, and the like.
Stored in association with D.

The guarantee database 31c stores the guarantee data of each product deposited by the member in a guarantee table for each member as shown in FIG. 5, for example. Each warranty card data includes, for example, a product ID of a product, a product name and a model number of the product, a serial number, a purchase date, purchaser information including a store name / address / phone number of the product, a warranty period, a repair history, and a Includes data such as the placement position and reminder column information. The arrangement position data indicates the position where the product is arranged in the house. The reminder column information includes memo data and the like by the member, and is used for recording the contents of the stored items when the product is, for example, stored furniture. Note that the warranty data is created, for example, using data input by a person in charge or the like based on the warranty deposited by the member in the management organization of the agency center 3.

The arrangement information database 31d stores the floor plan data of each member's house in association with the member ID. As described above, the plan view data represents, for example, the layout of the house, the dimensions of each part in the house, the position of the electric equipment, the position of the water supply and drainage equipment, and the like. In addition, the arrangement information management database 31d stores arrangement map data indicating the arrangement state of each home appliance, furniture and other products in each member's house in association with the member ID.

The distribution information database 31e stores distribution information for distribution to members received from the client terminal 5,
Condition information indicating the distribution condition of the distribution information is stored in association with the condition information. The distribution information includes information related to product promotion. The condition information indicates, for example, distribution conditions such as a distribution destination condition for determining a distribution destination member and a distribution timing condition for determining distribution timing.
The distribution destination conditions include conditions relating to the products held by the member (for example, product model, category, purchase time, number of failures, warranty period, etc.), and conditions relating to the member's personal information and housing (for example, the address, the number of rooms in the house). , Room size, etc.). Thus, for example, it is possible to set conditions for distributing the distribution information of the advertisement of the air conditioner of the class corresponding to the user having the living room of 10 to 15 tatami mats. Further, examples of the setting contents of the distribution timing condition include, for example, “immediately after registration of distribution information”, “when a failure occurs in a designated product”, and “at the end of a warranty period of the designated product”.

The storage unit 31 stores a program executed by the control unit 33 and various data necessary for processing.

The control section 33 executes the program stored in the storage section 31 to execute the program shown in FIG. 6 so that the member registration section 331, house drawing reception section 332, product information reception section 333, The receiving unit 334, the distribution information receiving unit 335, the member request processing unit 336, and the like are realized.

The member registration unit 331 obtains, by communication or input, personal information (name, address, telephone number, etc.) of the member who has performed a predetermined member registration procedure, and based on this, acquires member data (see FIG. 3). ) Is generated and registered in the member information database 31a.

The house drawing receiving section 332 receives the member's plan view data together with the information for specifying the member from the terminal 2 of the house maker and registers it in the arrangement information database 31d. The product information receiving unit 333 receives product information from the maker terminal 4 and registers the product information in the product information database 31b.

The request receiving unit 334 responds to a request such as an inquiry from each member, and stores layout map data and the like indicating the layout status of the products in the member's house in the layout information database 31d.
, And a reception screen including the layout map data is supplied to the member terminal 1 to receive an inquiry or the like. The arrangement format of the product in the layout drawing data is arbitrary. For example, graphic data for identifying each product may be arranged at each position on the plan view as the layout drawing data.

FIG. 7 shows an example of a screen for receiving an inquiry or the like supplied to the member terminal 1. First, a reception screen including layout drawing data as shown in FIG. 7A is supplied to the member terminal 1 and displayed. On the reception screen, the arrangement status of home appliances, furniture, and the like in the house is shown, and designation of a product to be inquired is received. Then, in response to the designation of one product, a menu related to an inquiry, for example, as shown in FIG. 7B, is displayed on the member terminal 1, and a process corresponding to the item selected from the menu is executed. For example, when “manual” is selected from the menu, the request receiving unit 33
4 reads the manual information of the product from the product information database 31b and supplies it to the member terminal 1.

The request receiving unit 334 receives, for example, a registration request or a change request of the arrangement position of the product from the reception screen. For example, the graphic data of each product can be moved by a mouse drag / drop operation or the like, and the member determines the arrangement position of the product by moving the graphic data of the product to a desired position. The request receiving unit 334 obtains, from the member terminal 1, data specifying a product for which a new placement position is set, data of the new placement position, and the like, and obtains data of the placement position of the corresponding product information in the warranty database 31 c. To update.

The distribution information receiving unit 335 receives the distribution information and the distribution condition information corresponding to the distribution information from the client terminal 5, and registers the distribution information in the distribution information database 31e. And
Based on the conditions set in each condition information, reference is made to the registration information of each database, and the distribution information is supplied to the corresponding member by using, for example, an e-mail or a homepage. At this time, the distribution information and the layout data may be displayed together on the member terminal 1 by supplying the layout data together. Further, for example, when the member accesses the agency center 3 using the member terminal 1 for an inquiry or the like, the distribution information addressed to the member may be browsed from the reception screen.

Further, the distribution information receiving unit 335 acquires data such as whether or not the distribution information has been used (whether or not browsing of the distribution information, whether or not there is a request for materials, etc.) and the purchase history of the member to which the distribution information has been distributed. The effect of the distribution information is analyzed, and the analysis result data is supplied to the client terminal 5.

The member request processing unit 336 receives desired items (for example, what kind of equipment is to be placed in a house, etc.) from the member terminal 1 of the member who wants to purchase the product to be purchased. . Member request processing section 336
Reads out the member's warranty table and layout drawing data from the warranty database 31c and the layout information database 31d, specifies a company that handles the member's desired product by referring to a list of companies that introduce products, and the like. Is supplied to the company terminal 6. Then, product data (proposal data) suitable for the request of the member is obtained from the company terminal 6,
The acquired proposal data is supplied to the member terminal 1 using, for example, an e-mail or a homepage. At this time, the proposal data and the layout map data may be displayed together on the member terminal 1 by, for example, supplying the layout map data. Further, for example, when the member accesses the agency center 3 using the member terminal 1 for an inquiry or the like, the proposal data addressed to the member may be browsed from the reception screen.

The input unit 34 receives an input of registration data and the like in the database and notifies the control unit 22 of the input. The display unit 35 displays various processing screens such as a screen for registering data in the database in accordance with an instruction from the control unit 33. The communication unit 36 controls communication with each terminal according to an instruction from the control unit 33.

The maker terminal 4 transmits the merchandise information of its own merchandise to the agency center 3 and registers it. The requester terminal 5 transmits the distribution information and the condition information to the agency center 3 and registers them.
The company terminal 6 obtains data indicating the items desired by the member from the agency center 3 from the agency center 3. Then, in accordance with the input operation of the person in charge of the company or automatically, proposal data for proposing a product corresponding to the request of the member is created and transmitted to the agency center 3.

Next, main system operations of the warranty management system according to this embodiment will be described with reference to FIG. First, the member performs a predetermined member continuation and registers the member, and requests the house maker to register the design drawing of the house to the agency center 3. In response, the floor plan data of the member is registered in the agency center 3 from the user terminal 2 of the house maker. In addition, the member deposits the warranty attached to newly purchased home electric appliances, furniture, and the like with the management organization of the agency center 3 and causes the agency center 3 to register it. The maker terminal 4 of the maker such as a home appliance or furniture registers the product information in the agency center 3.

First, the member sets up the placement position of the product for which the guarantee has been deposited, in order to set the placement position.
Is accessed (step S1). The agency center 3 receives, for example, an input of a member ID, a password, and the like, performs personal authentication (step S2), and then supplies a reception screen including layout drawing data of the member to the member terminal 1 (step S3). .

The member operates the member terminal 1 to set the arrangement position of each product, and transmits the setting information by pressing a predetermined transmission button or the like (step S4). The agency center 3 updates the layout drawing data in the layout information database 31d based on the setting information received from the member terminal 1 (step S5).

Thereafter, when the member wants to make an inquiry about the product for which the guarantee is deposited, the agency center 3
Is accessed (step S1), and after authentication (step S2), when a reception screen including the layout data received from the agency center 3 is displayed on the member terminal 1 (step S3), the layout on the reception screen is displayed. Specify the above product,
Select an inquiry menu. The member terminal 1 transmits an inquiry request corresponding to the selected item to the agency center 3 (step S4 '). The agency center 3 performs processing such as reading information about the inquiry received from the member terminal 1 from the corresponding database and supplying the information to the member terminal 1 (step S5 ').

Next, for example, when the client wants to request distribution of the distribution information, the client uses the client terminal 5 to transmit the distribution information and the condition information to the agency center 3 together with a predetermined distribution request (step S6). The agency center 3 registers the received distribution information and condition information in the distribution information database 31e (step S7). Then, the agency center 3 checks the respective delivery conditions with reference to the condition information registered in the delivery information database 31e, and delivers each delivery information according to the check (step S8). Also, the agency center 3 obtains data such as the use status of the distribution information and the purchase history after the distribution for the member who has distributed the distribution information, analyzes the effect of the distribution, and transmits the analysis result to the requester terminal 5 of the distribution source. (Step S9).

Next, for example, when a member who wants to purchase a product wants to be introduced to the product, he accesses the agency center 3 using the member terminal 1, inputs desired items for the product and enters the agency center 3. It transmits (step S10). Upon receiving the desired items from the member, the agency center 3 reads the member's warranty table and layout drawing data from the warranty database 31c and the layout information database 31d, and reads the data indicating the member's desired items and the data read from the database. Then, the product is supplied to the company terminal 6 of the company that handles the product desired by the member (step S11).

The company terminal 6 which has received the data from the agency center 3 outputs the received data, etc., and the person in charge of the company creates proposal data for proposing a product suitable for the member, and 3 to the member terminal 1 (step S12). As a result, the member can examine a product that meets his or her wishes while referring to product information (for example, price, performance, color, manufacturer, etc.) presented by the proposal data.

Next, in steps S4 and S4 ', etc.
A reception process in which the agency center 3 receives an inquiry about a product, a designation of an arrangement position of the product, and the like will be described in detail with reference to a flowchart of FIG.

First, in response to a request from the member terminal 1, the agency center 3 supplies a reception screen including layout drawing data to the member terminal 1 (step S21). Is received (step S22).

For example, when the received request is an inquiry request, the agency center 3 receives the designation of the product to be inquired, supplies an inquiry menu for the product to the member terminal 1, and displays the menu (step S2).
3). The input operation method for the member to request an inquiry is arbitrary, and the user may be allowed to select “inquiry” from a processing menu such as “inquiry” or “designate product arrangement” displayed on the reception screen, The fact that the graphic data of a product is double-clicked may be recognized as an inquiry request for the product. Next, agency center 3
Performs a process corresponding to the selected menu item according to the menu selection (step S24).

For example, when the item "purchase of consumables" is selected from the menu, the agency center 3 reads out the consumables information of the specified product from the product information database 31b and supplies it to the member terminal 1 for display. Let it. Then, it receives the selection of the consumable item to be purchased and generates order information (product name, product code, name of the orderer, address, etc. of the consumable item) for ordering the designated consumable item, and the like. The product is supplied to the manufacturer terminal 4 of the manufacturer. Thereby, the consumable is delivered to the member by the manufacturer. The settlement method is arbitrary, and various settlement methods such as cash on delivery, account transfer, credit settlement, debit settlement, electronic money settlement, and the like may be used. When the item “see memorandum column” is selected from the menu, the agency center 3 reads out the memorandum column information set in the warranty card data of the specified product from the warranty database 31c and displays it. Thereby, the member can see the memo (for example, the storage contents of the closet, the list of stored tableware in the cupboard, and the like) described by the member regarding the product.

On the other hand, in step S22, when the request for designating the arrangement position of the product is received, the agency center 3
Acquires from the member terminal 1 the specified product to be processed and the data of the new arrangement position thereof (step S31),
Based on the acquired data, the warranty database 31c
In addition, the data of the arrangement position in the applicable warranty data is updated, and the arrangement drawing data of the arrangement information database 31d is updated (step S32).

The input operation method for requesting the member to specify the arrangement position of the product is arbitrary, and the member selects “product arrangement specification” from the processing menu such as “inquiry” or “product arrangement specification” displayed on the reception screen. May be selected, or a mouse operation of designating and moving graphic data of a product may be recognized as a request to specify the location of the product. In addition, the initial display format of the graphic data of a newly purchased product whose layout position has not been set is arbitrary. The graphic data of the product is placed in a predetermined area of the reception screen, and the member enters the graphic data of the product in the house from there. You may make it move to a desired position.

In this way, by using the layout of products such as home electric appliances and furniture in each member's house, the member is asked to specify the product to be inquired, and the inquiry of the product is accepted, thereby improving the operability. A high warranty management system can be realized. In addition, since the requester of the distribution information can specify, as the distribution conditions, the member's housing status, the arrangement status of home electric appliances, furniture, and the like, more detailed and effective promotion can be performed. Before purchasing a product, the member looks at the display screen of his / her own housing status, the current product placement status, etc. to see if the product he / she wants to purchase can be imported, whether or not it can be connected to other devices, and whether the power supply or antenna It is possible to simulate by examining the possibility of connection with the device. In addition, when a member wants to purchase a product, a plurality of referral companies (manufacturers,
Retailers) to introduce products that are close to what you want.

In the above description, the created layout drawing data is stored in the layout information database 31d, and is updated when a request for changing the layout position of a product is received. However, the present invention is not limited to this. Alternatively, layout map data may be created and supplied each time an access is made from the member terminal 1 or the like.

Further, in order to process distribution conditions relating to the house, information on the house of each member (room size, number, etc.)
For example, when the plan view data is registered in the arrangement information database 31d, the person in charge or the like can use predetermined items (position information of each room, room identification information, number of rooms, Numerical values may be input and set to the size of the entrance of the room or the entrance, registered in the arrangement information database 31d together with the plan view data, and referred to as appropriate. Further, the distribution information receiving unit 335 may acquire each data necessary for processing distribution conditions from the plan view data by using a pattern recognition technique, a character recognition technique, or the like, and acquire information. Means are optional.

It should be noted that the system of the present invention can be realized by using an ordinary computer system without using a dedicated system. For example, a computer readable recording medium (F
D, CD-ROM, DVD, etc.), and distributes the program, and installs the program on a computer, thereby executing the above-described processing, the member terminal 1, the terminal of the house maker, the agency center 3, the maker terminal 4, the request The main terminal 5 and the company terminal 6 may be configured. Alternatively, the program may be stored in a disk device of a server device on a network such as the Internet, and may be superimposed on a carrier wave and downloaded to a computer. In the case where the above-described functions are realized by the OS sharing or the OS and the application being jointly used, only the part other than the OS may be stored in the medium and distributed. You may download it.

[0053]

As described above, according to the present invention,
The warranty information is managed at the center, the member is asked to specify the product to be inquired using the layout of the product in the house, and the inquiry of the product is accepted, so that the operability of the system is improved, and the management of the warranty and the product Member's work load on the inquiry of the member can be reduced.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of a warranty management system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a configuration of a proxy center used in the system of FIG. 1;

FIG. 3 is a diagram for explaining member data.

FIG. 4 is a diagram for explaining product information.

FIG. 5 is a diagram for explaining a warranty table.

FIG. 6 is a diagram showing a functional configuration of a proxy center.

FIG. 7 is a diagram showing an example of a reception screen displayed on the member terminal.

FIG. 8 is a diagram for explaining a system operation of the warranty management system of FIG. 1;

FIG. 9 is a flowchart of a reception process by the agency center.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 member terminal 2 house maker terminal 3 agency center 31 storage unit 31a member information database 31b product information database 31c warranty database 31d arrangement information database 31e distribution information database 33 control unit 34 input unit 34 storage unit 35 display unit 36 communication unit 4 maker Terminal 5 Client terminal 6 Corporate terminal

Continuation of the front page (72) Inventor Satoshi Masamoto 3-3-3 Toyosu, Koto-ku, Tokyo Inside NTT Data Corporation (72) Inventor Kenichi Ito 3-chome Toyosu, Koto-ku, Tokyo No. 3 NTT Data Corporation (72) Inventor Hironobu Fukunaga 3-3-3 Toyosu, Koto-ku, Tokyo Inside NTT Data Corporation (72) Inventor Toru Yamashita Tokyo 3-3-3 Toyosu, Koto-ku, Tokyo NTT DATA Corporation

Claims (5)

[Claims] 1. A warranty management center for managing warranty information on a warranty of a product purchased by a member, a means for storing plan view data on a floor plan of each member's house, and the warranty of the product purchased by each member. Means for storing information; means for storing product information relating to product specifications; means for storing location information indicating the location of the product purchased by each member in the house; Created using
Means for supplying layout map data indicating the layout status of each product in the house to the member's terminal and displaying the layout map data, and using the layout map data to specify a product to be queried and the content of the query, And a means for referring to at least one of the product information and the warranty information for the product designated as the inquiry target and performing a process corresponding to the inquiry. 2. A means for storing member information relating to a member, a means for receiving distribution information on an advertisement for a product and a distribution condition of the distribution information, and registering the distribution information in a database. Means for referring to at least one of the plan view data, the warranty information, the product information, the arrangement information, the arrangement plan data, and the member information, and distributing according to a corresponding distribution condition. The warranty management center according to claim 1, wherein 3. Acquiring predetermined information on a member to which the distribution information has been distributed, acquiring information on the effect of the distribution information based on the predetermined information, and supplying the information to a computer of a distribution requester of the distribution information. 3. The warranty management center according to claim 2, wherein: 4. Acquiring desired item data indicating a desired item for a product of a member who desires to purchase a product, and said plan view data, said warranty information, said arrangement information, said arrangement map data, and said member information of said member. And supplying the desired item data to a predetermined computer, acquiring data of a product suitable for the desired item of the member from the computer, supplying the data to the terminal of the member, and displaying the data. The warranty management center according to any one of claims 1 to 3, characterized in that: 5. The plan view data represents at least one of a floor plan of a house, dimensions of each part in the house, a position of an electric facility, and a position of a plumbing facility. 5. The warranty management center according to claim 2, wherein at least one of merchandise data suitable for a member's desired item is displayed on the member's terminal together with the layout drawing data. 6. .