JP2003022394A - Device for presenting merchandise information - Google Patents

Abstract

PROBLEM TO BE SOLVED: To recognize the needs of non-displayed merchandise and to present the information of the merchandise to a customer desired of the display of the non-displayed merchandise at access time. SOLUTION: As a merchandise information presenting device, a merchandise sales system by a server system is provided. The system is provided with a means (processing n1) for acquiring data specifying the non-displayed merchandise desired to be displayed, a means (steps S21 and S22) for acquiring the data specifying the customer desiring the display of the non-displayed merchandise, a means (14A and 14B) for storing both specifying data of the non- displayed merchandise and the customer corresponding to each other as merchandise information presentation desire data, a means (steps S23-S26) for acquiring the information of the non-displayed merchandise on the basis of the specifying data of the non-displayed merchandise desired to be displayed and a means (step S27) for presenting the acquired merchandise information to the customer, desiring the display, on the basis of the merchandise information presentation desire data.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a virtual store system for electronic commerce, and more particularly to a product information presenting device for presenting information about products handled as ordered products.

[0002]

2. Description of the Related Art In recent years, many virtual stores (also called web shops, internet shops, net shops, electronic malls, etc.) have been opened on the Internet, and electronic commerce has become popular. Products handled through this virtual store range from groceries and daily life related goods to automobiles and travel. Further, there is known a system in which a virtual store not only performs shopping as if it were a normal physical store but also gives virtual points according to the shopping (see, for example, Japanese Patent Laid-Open No. 2000-207333).

[0003]

In such a virtual store, since it is not possible to confirm the actual product by hand, normally, among the products handled in the virtual store,
Focusing on products with constant or high sales such as standard products and popular products, information about the product individually (basic information identifying the product such as manufacturer name and model number, as well as images , Information such as size, weight, color, shape, and feature points that can be instantly understood if the actual product can be obtained, and can be used as materials for comparison and examination with other similar products) It can be presented according to the desired operation for browsing.

By the way, products (displayed products) that are listed (registered) as products that can be handled at the store in this way.
There is a limit to how many virtual stores there are.

Therefore, even if the product belongs to the category that can be handled at the virtual store, the number of products (the number of purchases desired or the number of sales) is not so large, and the store side judges that there will be no problem. Items are not registered as handled products (displayed products) in consideration of efficiency.

[0006] Therefore, a user who wishes to purchase these unpublished products (undisplayed products) or browse information is a product that can be individually ordered to the virtual store by using communication means such as email transmission or telephone. I had to ask if there was one.

[0007] Such inquiries to the virtual store are very troublesome for the user, and often cause a time lag because they are not dealt with in real time. Therefore, due to the points, etc., a general user who is not a user who strongly desires to use the virtual store will give up the use of the store and newly install another store listing the product. I always tried to find it.

[0008] In such a situation, the prospective customer who tried to use his own store was sent to another virtual store, and missed the misusu sale opportunity. In particular, if there is a mistake in the store's decision or a new product is not posted (registered), it will be a serious blow.

[0009] However, since there is no conventional method for knowing how many prospective customers who have given up using the virtual store due to undisplayed merchandise and what kind of merchandise they desire, have not been available. I was not able to clearly grasp the fact that I missed such opportunities and lost money.

This is a characteristic defect in the virtual store in which the user's intention can be recognized for the first time only based on the data obtained as a result of some operation input work from the user.

Therefore, the present invention has been made in view of the above-mentioned problems in the conventional virtual store, and the number of customers who desire undisplayed merchandise and what kind of merchandise is desired to be displayed. It is an object of the present invention to provide a product information presentation device capable of grasping whether or not the product is a non-displayed product, and further presenting information of the product which was the non-displayed product when accessed by a user who requested the product. To do.

[0012]

In order to achieve the above object, the product information presenting apparatus according to the present invention is, according to one aspect thereof, a product that can be presented to a person who wants to obtain product information from the apparatus. It is a device that presents the product information to the person who wants to obtain the product information based on the input product information identification data when it detects the input of data that specifies information, and cannot be presented from the device. With the information presentation desired product specification data acquisition means for acquiring the data for specifying the information presentation desired product input by the product information presentation applicant who desires to present the product information from the device, the information presentation desired product specification data acquisition means Based on the acquired information presentation desired product identification data, data is aggregated for each information presentation desired product, and the aggregated data for each information presentation desired product is analyzed for information presentation desired products. Characterized by providing the information presentation Wants analysis information output means for outputting as. This allows the customer to collect information about what kind of undisplayed merchandise is desired to be displayed.

The product information presenting apparatus according to the present invention is
According to another aspect, the information presentation request for acquiring the data specifying the information presentation desired product input by the product information presentation applicant who desires to present the product information that cannot be presented from the device, from the device. Product specific data acquisition means,
Information presenting desired product information adding means for adding the product information of the desired information presenting product based on the information presenting desired product specifying data acquired by the information presenting desired product specifying data acquisition device as the product information that can be presented from the device. And is provided. As a result, the undisplayed merchandise can be displayed as a displayed merchandise not only to customers who want to display the merchandise but also to other customers.

Further, according to still another aspect of the product information presenting apparatus according to the present invention, a product information presenting applicant who desires to present from the apparatus product information that cannot be presented from the apparatus. Information presenting desired product specifying data acquisition means for acquiring the data specifying the entered desired information presenting product and information presentation of the product specified by the information presenting desired product specifying data acquired by the information presenting desired product specifying data obtaining means Product information presentation applicant specific data acquisition means for acquiring data for identifying a desired product information presentation applicant for the device, and product information presentation applicant identification data acquired by the product information presentation applicant identification data acquisition means And the information presenting desired product specifying data acquired by the information presenting desired product specifying data acquisition means are associated and output as desired product information desired data. Characterized by providing a product information presentation desired data output means that. Thereby, it is possible to inform, for example, the store manager of which customer wants to display what kind of undisplayed product.

Further, according to another aspect of the device for presenting product information according to the present invention, a product information presenting person who desires to present from the device the product information that cannot be presented by the device. The information presenting desired product specifying data acquisition means for acquiring the data for specifying the inputted desired information presenting desired product and the information presenting of the product specified by the information presenting desired product specifying data acquired by the information presenting desired product specifying data obtaining means Product information presentation applicant specific data acquisition means for acquiring data for identifying a desired product information presentation applicant for the device, and product information presentation applicant identification data acquired by the product information presentation applicant identification data acquisition means And the information presenting desired product specifying data acquired by the information presenting desired product specifying data obtaining means are associated with each other to obtain the product information presenting desired data. Stored product information desired data storage means and information presented desired product information acquisition means for acquiring product information of the desired information presented product based on the information desired product specific data acquired by the information desired product specific data acquisition means. And information presenting desired product information presenting means for presenting the information presenting desired product information acquired by the information presenting desired product information acquiring means to a person who wishes to present the product information based on the product information presenting desired data. It is characterized by that. As a result, the originally undisplayed product can be presented to the customer who desires the display.

[0016]

DETAILED DESCRIPTION OF THE INVENTION One embodiment according to the present invention will be described below with reference to FIGS.

The product information presentation device according to the present invention is one form of electronic commerce, and a server system (product sales system) connected to the Internet as a communication network, which is implemented in this embodiment, is opened. It is functionally realized by the web shop (virtual store).

This web shop is managed and operated by a shop manager as a member-only 24-hour merchandise sales system. The customer (user, user) fills in the necessary items (personal information such as name, address, telephone number and payment method) on the member registration screen of the web shop, receives the setting of the ID number and password, and the member (customer) ) Can be. When desired, the customer can access the web shop from the client terminal via the Internet and purchase a desired product while looking at the display screen (display screen) of the shop.

The purchased product is later delivered to a designated place via a courier or the like, and payment of the product price is required by the designated settlement method.

The products sold in this web shop are
Travel tickets, tickets, etc. from tangible items such as daily necessities and home appliances
It also includes products for services such as tickets.

FIG. 1 shows an outline of a system including this product sales system.

This product sales system is specifically shown in FIG.
As shown in FIG. The server system 1 is communicatively connected to customer-operated personal computers 3A, 3B, ... (Hereinafter, referred to as client terminals 3) as clients via the Internet 2 as a communication network. The server system 1 is managed and operated by a shop manager.

The server system 1 functionally opens a web shop that provides a product sales service.
This server system 1 includes, in terms of hardware, a communication device 11 connected to the Internet 2, a server including a load balancer 12 and a plurality of servers 13A, 13B, ... Array (hereinafter referred to as web server) 13, and database 14
Equipped with.

The web server 13 functions as a shop engine according to a program stored in advance, and performs a customer (user) authentication process, a display product display process for each customer, and an order reception process described in FIGS. , Delivery command processing,
It executes processing related to addition of undisplayed products, and various data analysis and management processing related to display request and sales of undisplayed products. This processing also includes processing of data reference to the database 14 and data writing from the database 14.

Each server 13A (13B, ...) Has a memory M as a recording medium in which application software for executing such processing is stored in advance. This application software is the server 13
It operates on the operating system (OS) of A, 13B, ....

The database 14 includes a plurality of databases 14A (customer databases) and 14B (product database), and stores and updates various data related to product sales under the command of the web server 13.

The Internet 2 as a communication network uses two-way communication between the server system 1 and client terminals 3 of an unspecified number of customers, for example, TCP / IP.
It is supposed to be done under the communication protocol such as.

Each client terminal 3 is composed of a general-purpose computer as an example, and is connected to the Internet 2 via a provider (not shown) via, for example, a public line or a dedicated line. A browser for browsing a website is installed in each client terminal 3. By activating this browser, the customer can access various websites on the Internet 2 via each client terminal 3. As a result, the customer and the server system 1 operate as a server and client system that performs bidirectional communication under a predetermined communication protocol. The customer may be a person in charge of an organization or a company, as well as an individual in a general household.

2 to 4 show sales and management processing in the web shop performed by the client terminal 3 and the web server 13. In this process, an undisplayed product of the web shop (that is, a product that is not displayed on the shop screen of the client) is newly registered and presented to the customer (however, in the present embodiment, the displayed product according to the customer's request is displayed). Is shown only to the customer), and the process of selling is also included.
This sales and management process will be mainly described.

When a customer wants to purchase a product from a web shop, he / she uses his / her client terminal 3 as shown in FIG.
Purchase products according to the procedure outlined in. The process shown in FIG. 2 is a process of each client terminal 3 performed with the web server 13. Note that FIG. 5 shows the relationship between the players in the entire sales system together with the flow of processing or work, but the processing shown in FIG. 2 is performed on the customer side of FIG.

First, the customer accesses the web shop on the server system 1 from the client terminal 3 via the Internet 2 (step S1). In response to this, the top screen of the web shop is sent from the web server 13 to the client terminal 3 and displayed, for example, as shown in FIG. 6 (step S2). Then, the customer inputs the customer ID and password which have been set in advance on the top screen and sends them to the web server (step S3). This customer ID is the product information presentation applicant identification data in the present invention.

In response to this transmission, the product screen (display screen) read from the database 14 is displayed on the web server 13.
Sent to the client terminal 3 and displayed on the client terminal 3 (step S4). It should be noted that, on this product screen, product items that are individually responded (specialized) to the request (needs) of the customer who has accessed are added by the processing described later.

Then, the customer searches the displayed products while turning the product screen to find the desired product (steps S5 and S6). When a desired product is found, an instruction process for purchasing the product is performed (step S
7). If you want to continue purchasing, go to step S5 above.
The process of S7 is performed (step S8). Then, when the purchase instruction is completed, the instructed merchandise item is transmitted to the web server 13 (step S9).

In response to this transmission, the shop engine of the web server 13 performs order receiving processing (including settlement processing and point processing) and delivery instruction processing.

On the other hand, in the above-mentioned determination in step S6, when there is no product to be purchased, the client terminal 3 determines whether or not to display (purchase) an undisplayed product from the customer operation information (step S10). .

If the result of this judgment is NO (the display of undisplayed merchandise is not desired), the process is terminated. But YE
In the case of S (I want to display undisplayed products), next, the inquiry screen shown in FIG. 7 is opened, and from this screen, for example, by E-mail, the JAN (Jap) of the undisplayed products is displayed.
anese Article Number) code,
The product information identification data such as the product name, model number, maker name, or combination thereof, and the customer's e-mail address are transmitted to the shop engine of the web server 13 in a fixed format (steps S11 and S12). This inquiry can be made using the inquiry function on the web or communication means such as fax.

It is possible to continue purchasing products after this inquiry. For this reason, it is possible to give a desire to display an undisplayed product to the shop engine while purchasing a favorite product while viewing the displayed display product.

Here, referring to FIG. 5, when the customer requests the display of the undisplayed product (step S1 described above).
1, S12)) and work.

The web server 13 executes the step S1 in FIG.
When there is an inquiry regarding item 2, this acceptance processing is performed (Fig. 5,
Process n1). In other words, the contents sent by the inquiry e-mail are transferred / notified to the shop manager and stored in the customer database 14A and the product database 14B (process n2).

Upon receipt of this e-mail, the shop manager confirms the manufacturing status and stock status of the desired undisplayed product (operation n3). As a result of this confirmation work, for example, when it is already discontinued and the desired product cannot be provided,
The shop manager notifies the customer of this situation (operation n
4).

When the shop manager has confirmed the desired product, the product database 1 linked with the shop engine is displayed.
In addition to registering an unregistered desired product in 4B, the product display rule table of the shop engine is accessed and the product display rule is set so that the desired product is displayed only to customers who have made an inquiry (inquiry) ( Work n5, n
6). In other words, even when undisplayed products are displayed, the shop manager may operate the product database 14B in the same manner as normal maintenance such as product replacement. As a result, the merchandise that has not been displayed until then is automatically processed by the shop engine for sale.

When the product registration and the product display rule setting are completed, the shop manager notifies the customer that the desired product has been displayed (operation n7). Note that this notification work may be omitted in some cases. That is,
The customer may sometimes log on to display the product display screen so that the customer can be informed that the product has been displayed.

FIG. 3 shows an outline of product sales processing by the web shop functionally realized by the web server 13. The product sales process is performed by the shop engine in the process flow and work flow of the entire product sales system shown in FIG. 5 (see the dashed line D1 in FIG. 5).

The web server 13 is a client terminal 3
Is waiting while monitoring whether or not there is a customer logon via the Internet 2 (step S21; corresponding to FIG. 2, steps S1 to 3). When the user logs on, the web server 13 performs authentication processing of the ID number and password sent from the customer (step S22).

Next, the customer who is currently accessing the ID
Since it is specified by the number, the web server 13 automatically searches the database 14 (customer database 14A and product database 14B) and attempts to read out the customer-specific display product corresponding only to each customer who has logged on (step S23). ).

This customer-specific display product is a product that is searched only when the customer has previously requested to display, and by the undisplayed product addition process described later,
It can be purchased with the same procedure and handling as regular products common to all or a certain number of customers.

When the display product unique to the customer is found as a result of this search (step S24), information on the promotion product desired to be promoted in relation to the display product unique to the customer, which is predetermined by the shop engine, is stored in the product database 14B. Are read from (step S25). If the customer-specific display product is, for example, a new parasol, the promotion product is, for example, sunscreen.

On the other hand, in the state in which the determination in step S24 is "there is no customer-specific display product", the customer who is currently logged on gives a request for a display product until now or for a certain period in the past. It means that I have never done it. In this case, the process of step S25 is skipped.

Next, the web server 13 reads out information of normal products common to all or a certain number of customers from the product database 14B (step S26).

Further, the web server 13 automatically synthesizes the information of the normal commodity common to the customer-displayed commodity (which may not be present) read out as described above into a predetermined display (display) format, and Is sent to the client terminal 13. As a result, the client terminal 13 can receive the information shown in
As shown in FIG. 4, the products are displayed (displayed) for each customer in a predetermined format (step S27; FIG. 2, step S4).
Corresponding to). That is, individual display screens are assembled for each customer and displayed on the web.

In the case of the display (display) screen example shown in FIG.
As “Your Originals”, “customer-specific products” and “promotional products” are displayed at the beginning of the screen, which is an area for individuals. That is, the products displayed in the personal area differ from customer to customer. Regular products common to customers follow them as "standard items". As a result, the customer can look at the product for which he / she requested to be displayed (purchased) in the same manner as a normal product, and quickly.

The customer views the products while turning over the display screen and orders the desired products. If there is a product that is not on display but you would like to purchase it, as described above, you can open the inquiry screen by clicking the "Inquiry" button (see Fig. 8), and inquire about the display in a predetermined format. .

The processing of the web shop manager corresponding to this inquiry will be described later.

After transmitting and displaying the display screen, the web server 13 stands by while judging whether or not the order request is transmitted from the client terminal 3 (step S2).
8, S29). When there is no order, the processing is finished as it is, but when there is an order, order receiving processing (including settlement processing and point calculation processing) and delivery instruction processing are performed (steps S29 and S30). This completes the product sales process.

In addition to this, the shop engine of the web server 13 operates at regular intervals (for example, once a day, once a week,
Analysis of the status of inquiries regarding undisplayed products and display products added for each customer (undisplayed products)
Conduct a sales analysis. This outline is shown in FIG.

That is, the shop engine accesses the merchandise database 14B and the customer database 14A, collects the undisplayed merchandise that has been inquired for a certain period up to that time, based on the merchandise specifying data, and collects the data. The result is output as "information presentation desired product analysis information" to an output means such as a printer (step S39). As a result, for example, the number of undisplayed product A requests to be displayed in one day and the number of undisplayed product B display requests in one day are totaled, and the totaled result is provided to the shop manager.

The shop engine also accesses the product database 14B and the customer database 14A,
The customer who has been inquired for a certain period until then and the undisplayed merchandise that the customer wishes to display are output to output means such as a printer as "corresponding merchandise information desired data" (step S40). As a result, the shop manager is presented with a list of desired display products for each customer.

Incidentally, the above-mentioned steps S39 and S40.
Only one of the output processes may be executed.

Further, the shop engine accesses the merchandise database 14B and the customer database 14A, collects sales data of the displayed merchandise added based on the customer's request, and analyzes the hot selling merchandise and the customer base (steps S41 and S42). ).

The product database 14B is updated to reflect this analysis result. Specifically, since the additional display products by customer requested by a large number of customers are hot selling products, they are upgraded to normal products, and the additional display products by customer only purchased by a small number of customers are treated as they are. Yes, there is a reflection process such as removing a product that has been requested and displayed but is hardly sold after a certain period of time. In addition,
The shop engine regularly performs the same sales analysis for regular products.

In the present embodiment, the function of the web engine (and the database 14) achieved by the web server 13 is (1) information presentation desired product specific data acquisition means (process n1 in FIG. 5) which is a constituent feature of the present invention. , (2) Information presentation desired product analysis information output means (step S3 in FIG. 4)
9), (3) information presentation desired product information adding means (operations n5 to n7 in FIG. 5), (4) product information presentation applicant specific data acquisition means (steps S21 and S22 in FIG. 5), (5) product information Presentation request data output means (step S4 in FIG. 4)
0), (6) product information presentation desired data storage means (databases 14A, 14B), (7) information presentation desired product information acquisition means (steps S23 to S26 in FIG. 5), and (8) information presentation desired product information presentation Means (step S27 in FIG. 5) are respectively configured.

The merchandise sales system according to the present embodiment has the following various advantages because it is constructed and functions as described above.

The product display screen of the web shop can be customized and presented to each customer. In other words, the undisplayed product or inquiry product from the customer is added to the product when it is confirmed that the product can be sold, and the product display rule is adjusted to customize the product only for the customer who made the inquiry. Display a display screen. This screen, of course, includes the display of normal products, but as a general rule, a different product display screen is presented to each logged-on customer. Can provide a shop.

Therefore, each customer who has requested to display an undisplayed product can log on and confirm on the product display screen that the product has been prepared (displayed). Moreover, the added product can be purchased at any time by the same purchase procedure.

This is the same as seen from the shop manager side, and even undisplayed merchandise is handled and sold in the same manner as ordinary displayed merchandise by only performing relatively easy processing and work. A display state including the undisplayed product can be presented to a user who is able to obtain the undisplayed product,
It is possible to provide a selling system and a selling method by the Internet.

From the perspective of both the customer and the shop manager, various advantages can be further enjoyed. For example, purchasing (selling) additional products for each customer in a batch
Therefore, it is possible to reduce the charge (cost) required for delivery. In addition, the point return service of this web shop is advantageous for the customer because it is the sum of the normal product and the additional product for each customer, and it is easy for the shop manager to appeal the business. Become.

When the customer-specific additional product is a product such as a consumable product that is regularly purchased, the inquired product is always displayed in the personal area of the display screen accessed by the user. Therefore, it is not necessary to search for a desired product such as a consumable item each time the product is purchased, which is very convenient.

Furthermore, the display of undisplayed products can be handled by the inquiry function described above and the subsequent product registration and product display rule settings. For this reason, unlike the past, shop managers can be made to feel like a real manned store without being forced to deal with individual product sales, and a user-friendly web shop can be provided. it can.

Further, even though it is a virtual store, a screen for displaying products can be dynamically generated and presented for each customer. As a result, the customer can be provided with a highly convenient operating environment (buying environment) of the client terminal as if he / she were in contact with a store clerk in an actual store. Even for undisplayed products, customers can make inquiries about their display so that they can compare with other products in the same environment as other normal products without paying special attention to the inside of the store. You can select a product and purchase the desired product.

On the contrary, from the viewpoint of the store manager, whether or not the store manager himself / herself makes a display screen for each customer while providing uniform response to each customer's inquiry about the display request. You can manage and operate virtual stores like this. In other words, the procedure becomes a certain simple task, and it is possible to provide a generous sales service to customers who do not know when they will have access. Since undisplayed products can be sold online like regular products, a satisfactory system can be provided to both the store manager and the customer.

The present invention is not limited to the configurations of the above-described embodiments, and it is needless to say that the present invention can be modified into various forms based on the spirit of the claims.

As an example, the display position of the product added for each customer is not necessarily limited to the above-described form, and may be displayed (displayed) on the top page, for example, as the most prominent position for the customer. Also,
You may take the display form which makes it flash conspicuously.

Further, for example, although the above-described embodiment uses the membership system together, the membership system is not always necessary, and general users who purchase at the spot may be targeted, or the membership system and the non-membership system are used together. You may do it. In that case, it is desirable to give some benefits (for example, preferential points) to the customer who is a member, from the viewpoint of expanding the sales service.

In the above-mentioned embodiment, the case where the communication network is the Internet has been described. However, a communication network using a public line, a dedicated line, or the like, or a function for transmitting from a user in BS digital broadcasting You may make it use the communication network using.

Further, in the above-described embodiment, the client system used by the user to access the web server is described as a general-purpose personal computer, but the personal computer is of a desktop type, a notebook type, a laptop type or the like. Of course, it may be a mobile phone, various mobile terminals with a communication function, a home electric appliance (product) with a communication function, or the like.

Further, in the above-described embodiment, the payment process is performed online, but the payment may be performed afterward separately.

In the above-described embodiment, the "server system (commodity sales system) connected to the Internet as a communication network" has been exemplified. It is not necessary to obtain the converted information from the client operated by the user via the communication means, or to present the information desired by the user via the communication means or the client. The device may be a so-called stand-alone type device that includes a presentation output unit that outputs information presented to the user.

Further, in the above-mentioned embodiment, the product sales system which performs not only the product information presentation process but also the product ordering process and the sales process is exemplified. However, the product information presenting apparatus of the present invention is simply a product It may be a device having a function of only presenting information.

Further, in the above-described embodiment, when there is no product instructed to search by the customer (user, person who wants to obtain product information), the product (undisplayed product, unpublished product, product information non-displayable product). The customer is asked whether or not he / she wants to be displayed (posted, presented), and the data (product name, product number, maker name, etc.) that specifies the product for which information is desired to be displayed, and the product information is requested for the customer who wished to be displayed. Although a configuration has been exemplified in which the information (the ID number, the e-mail address, etc.) identifying the person is input again in the e-mail format and transmitted, and the information presentation desired product identification data and the product information presentation applicant identification data are acquired. , When the search command is issued and the product cannot be found, the data entered when the search command is issued can be automatically acquired as the product identification data for information presentation. If the ID number already entered at the time of logon is retained and automatically acquired as the product information presentation applicant identification data, the user's trouble and burden can be reduced, which is troublesome. Information about undisplayed products that users who want to display can request can be automatically acquired.

When the data already input in this way is automatically acquired as data for serving a different purpose from the original purpose at the time of inputting the data, automatic acquisition is attempted. It is safe to say that the store pays attention to the handling of personal information if it presents the data and its purpose of use to the operation input partner and asks for permission to obtain and use it, and automatically obtains it only when permitted. A feeling can be given to the other party, and the user's liking and trust in the store can be improved.

[0081]

As described above, according to the product information presenting apparatus of the present invention, it is possible to collect information about what kind of undisplayed product a person who wants to obtain product information collects, Display the products that were displayed as products to be displayed, inform what kind of undisplayed products the person who wants to obtain product information wants to be displayed, and further display the products that were not displayed. As a result, it is possible to accurately show the customer's reaction and needs to the undisplayed product, and to the customer who requests the display of such undisplayed product. Product information can be accurately provided as a display product when accessed.

[Brief description of drawings]

FIG. 1 is a block diagram illustrating an outline of a product sales system according to an embodiment that realizes a product information presentation device of the present invention.

FIG. 2 is a flowchart illustrating an outline of processing relating to product purchase executed by a client terminal.

FIG. 3 is a flowchart illustrating an outline of processing related to product sales performed by the shop engine.

FIG. 4 is a flowchart showing an outline of a process of reflecting customer-displayed products on regular products performed by the shop engine.

FIG. 5 is a diagram illustrating a flow of processing and work involved in product sales and additional display of undisplayed products in the product sales system.

FIG. 6 is a schematic diagram showing an example of a top screen of a web shop displayed on a client terminal.

FIG. 7 is a schematic diagram showing an example of a screen for inquiring about the display of undisplayed products from the client terminal.

FIG. 8 is a schematic diagram illustrating an example of a display screen of products (including additional display products) displayed for each customer on the client terminal.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 server system (commodity sales system which implement | achieves the product information provision apparatus of this invention) 2 Internet (communication network) 3 client terminal 11 communication apparatus 13 web server (web shop) 14 database 14A customer database 14B product database

Continued front page    (72) Inventor Hiroshi Kato             3-21-1, Nihonbashihamacho, Chuo-ku, Tokyo             Nihonbashi F Tower Toshiba Tec Corporation (72) Inventor Masayoshi Tanasawa             3-21-1, Nihonbashihamacho, Chuo-ku, Tokyo             Nihonbashi F Tower Toshiba Tec Corporation

Claims (4)

[Claims] 1. When the input of data specifying product information that can be presented to a person who wants to obtain product information from the device is detected, the product information is changed to the product information based on the input product information specifying data. In the product information presentation device to be presented to a person who wants to obtain information, specify the product to be presented by the person who wants to present the product information who wants to present the product information that cannot be presented from the device. Information presenting desired product specifying data acquisition means for acquiring data, and information presenting desired product specifying data acquired by the information presenting desired product specifying data acquisition means A quotient provided with an information presentation desired product analysis information output means for outputting the aggregated data as information presentation desired product analysis information. Information presentation device. 2. When the input of the data specifying the product information that can be presented to the person who wants to obtain the product information from the device is detected, the product information is specified based on the input product information specifying data. In the product information presentation device to be presented to a person who wants to obtain information, specify the product to be presented by the person who wants to present the product information who wants to present the product information that cannot be presented from the device. Information presenting desired product specifying data acquiring means for acquiring data, and presenting the product information of the information presenting desired product from the device based on the information presenting desired product specifying data acquired by the information presenting desired product specifying data obtaining means. The product information presenting apparatus is provided with an information presenting desired product information adding unit which is added as product information. 3. When the input of data specifying product information that can be presented to a person who wants to obtain product information from the device is detected, the product information is specified based on the input product information specifying data. In the product information presentation device to be presented to a person who wants to obtain information, specify the product to be presented by the person who wants to present the product information who wants to present the product information that cannot be presented from the device. Information presenting desired product specifying data acquisition means for acquiring data, and product information for which the device is requested to present information of a product specified by the information presenting desired product specifying data acquired by the information presenting desired product specifying data obtaining means. A product information presentation applicant specific data acquisition means for acquiring data identifying a presentation applicant, and a product information presentation applicant specific data acquisition means. A product information presentation desired data output means for associating the product information presentation applicant specific data acquired by the acquisition means with the information presentation desired product specification data acquired by the information presentation desired product specification data, as product information desired data A merchandise information presentation device characterized by being provided. 4. When the input of data specifying product information that can be presented to a person who wants to obtain product information from the device is detected, the product information is input based on the input product information specifying data. In the product information presentation device to be presented to a person who wants to obtain information, specify the product to be presented by the product information presentation applicant who wishes to present product information that cannot be presented from the device. Information presenting desired product specifying data acquisition means for acquiring data, and product information for which the device is requested to present information of a product specified by the information presenting desired product specifying data acquired by the information presenting desired product specifying data obtaining means. A product information presentation applicant specific data acquisition means for acquiring data identifying a presentation applicant, and a product information presentation applicant specific data acquisition means. Product information presentation desired data storage in which the product information presentation desired person identification data acquired by the acquisition means and the information presentation desired product identification data acquired by the information presentation desired product identification data are associated and stored as product information presentation desired data. Means, information presentation desired product information acquisition means for acquiring product information of the information presentation desired product specification data acquired by the information presentation desired product specification data acquisition means, and the information presentation desired product information Product information, characterized in that information presenting desired product information presenting means for presenting the information presenting desired product information acquired by the acquiring means to a person who wishes to present the product information based on the aforementioned product information presenting request data is provided. Presentation device.