JP2003022329A - System for managing equipment - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce management cost of equipment and also to manage equipment according to each user. SOLUTION: A user registers a service request for equipment 52 in an equipment managing service 2 via a network 6 at each store 5. In a proprietary company 3, a person in charge reads the service request stored in the equipment management server 2 via the network 6 and registers an answer to the service request in the equipment management server 2 via the network 6. The user reads the answer to the service request stored in the equipment managing server 2. According to the system 1, the user can receive a service request via the network 6 and can respond to the service request.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a facility equipment management system, and more particularly to a facility equipment management system in which a management company manages equipment equipment installed in a plurality of stores via a network.

[0002]

2. Description of the Related Art As an equipment management system for managing equipment installed in a plurality of stores via a network, for example, there is a multi-store type RAS system as disclosed in JP-A-5-342126. . In this system, equipments installed in a plurality of stores are connected to a centralized maintenance center via INS (registered trademark) 64 lines. The centralized management Santa's terminal receives the notification of the failure occurrence from the equipment via the INS64 line, and displays the failure content in a manual form. The person in charge of the central management center is
Respond to telephone inquiries from stores by referring to the contents displayed as a manual. Further, the terminal of the centralized management center reports the details of the failure to the maintenance base, and the maintenance base responds to the failure of the equipment.

[0003]

In such an equipment management system, the failure of the equipment installed in a plurality of stores can be monitored remotely via the INS64 line. The person in charge must respond to inquiries made by. Therefore, it is necessary for a person in charge to be stationed at the central management center, which is an obstacle to cost reduction of facility equipment management.

As for the failure notification, the CPU of each equipment detects the failure, and the detected failure notification is output to the equipment management server through the INS64 line.
In some cases, the failure that can be detected by the PU may not be sufficient to meet the demand of each store. For example, when the equipment is an air conditioner, the user's request for the air conditioner is a delicate matter related to human senses, such as control of room temperature and humidity by controlling the air conditioner. Whether or not you feel that the room temperature and humidity are kept comfortable varies slightly depending on the place where the air conditioner is installed and the weather. Also, the fact that the sound of the wind blown from the air conditioner is noisy differs depending on each user. Regarding such delicate matters, it is necessary to promptly obtain the voice of the user for the air conditioner and deal with it.

An object of the present invention is to reduce the cost of managing equipment. Another object of the present invention is to enable management of facility equipment according to each user.

[0006]

A facility equipment management server according to a first aspect of the invention establishes a network between a store terminal of each store in which equipment equipment is installed and a management company terminal of a management company that manages the equipment. The present invention relates to a facility device management server that transmits and receives information relating to the management of facility devices via the storage device. This facility device management server includes the following means A to J. A: Management information storage means for storing store information for identifying a store, facility equipment information regarding equipment, service request information for equipment, and request response information for service request information in association with each other B: store terminal Service request information accepting means for accepting registration of service request information transmitted from C: Service request information registering means for registering accepted service request information in the management information accumulating means D: Managing browsing request for registered service request information First service request information browsing acceptance means E received from company terminal: First service request information transmitting means F for transmitting the service request information requested to be browsed to the management company terminal: Registration of request reply information for the transmitted service request information Request response information acceptance means G: Accepted request response information is stored as management information Request response information registration means H to register in steps: First request response information browsing acceptance means I: Accepting a request to browse the registered request response information from the store terminal I: Request response information for the store terminal that issued the browsing request is stored as management information First extracting means J for extracting from the means: First for transmitting the extracted request answer information to the store terminal
Request / Response Information Transmission Means Here, the store terminal and the management company terminal are, for example, computers installed in each store and the management company and connectable to the facility device management server via a network such as the Internet. The service request information is, for example, a repair request for a failure in facility equipment management or a maintenance request for equipment. Maintenance of facility equipment is, for example, cleaning or replacement of a filter of an air conditioner, replenishment of a refrigerant, and the like.
Also, the service request information transmitted from the store terminal includes
Store identification information for identifying the store is attached, and the service request information is stored in association with the store information stored in the management information storage means.

According to the equipment management server of the first aspect of the present invention, each store registers a service request for the equipment installed in the store in the equipment management server via the network, and is registered by the management company. The answer to the request can be viewed from the equipment management server.
That is, each store can request a service and can view the response to the request for the equipment installed in the store. Further, the management company can browse the registered service request from the equipment device management server via the network and register the reply to the service request in the equipment device management server. Since the management company may sequentially register request responses to the service requests registered in the equipment management server, the number of resident personnel may be smaller than in the case of answering an inquiry by telephone. As a result, the cost of facility equipment management can be reduced. Further, the service request registration from the user can be accepted at any time 24 hours a day, the voice of the user can be promptly acquired, and the facility device corresponding to each user can be managed. Further, at each store and management company, it is sufficient to install only a computer in which browsing software for browsing the information accumulated in the facility device management server is installed, and the burden on both the user and the management company for managing the facility device. Less is.

A facility equipment management server according to a second aspect of the present invention is the facility equipment management server according to the first aspect, wherein a store headquarters terminal of a store headquarters for managing a plurality of stores is further connected to the facility equipment management server. It further comprises means K to N. K: Second service request information browsing accepting means for accepting a request for browsing the registered service request information from the store headquarters terminal L: Second service request information transmitting means M for transmitting the service request information requested for browsing to the store headquarters terminal: Second request reply information browsing accepting means N for receiving a request for browsing registered request reply information from the store headquarters terminal: Second request reply information transmitting means for transmitting the requested request response information to the store headquarters terminal A store headquarters terminal installed in a store headquarters that manages a plurality of stores is further connected to the facility device management server via a network. The store headquarters is, for example, a department that integrally manages equipments installed in each store of a company having many retail stores. For companies with multiple retail stores, rather than responding to each store individually, the store headquarters collectively registers service requests for each store and also obtains responses to service requests collectively. Therefore, it may be desired to collectively manage the service request information and the request response information. Further, even when the management company handles each store individually, there are cases where the company desires to browse the communication between the management company and each store. In such a case, the store headquarters terminal may be further connected to the equipment management server.

According to the facility equipment management server of the second aspect, the store headquarters can browse the exchanges between each store and the management company. Alternatively, only the store headquarters may browse the service request information registered from each store, and after the store headquarters confirms the content, the management company may browse the service request information. Alternatively, only the store headquarters may view the request reply information registered by the management company, and after the store headquarters confirms the content, the store that registered the service request may view the request reply information. In this case, the store headquarters can collectively manage the service request and the request reply information.

A facility equipment management server according to a third aspect of the present invention is the facility equipment management server according to the first or second aspect, wherein
It further has means of ~ R. P: Third service request information browsing accepting means for accepting a browse request for registered service request information from the store terminal Q: Second extracting means R for extracting service request information of the store terminal that issued the browse request from the management information accumulating means : Third service request information transmitting means for transmitting the extracted service request information to the store terminal In the equipment management server according to the third aspect, the user of each store browses the service request information registered by the own store, and the contents thereof Can be confirmed.

The equipment management according to the fourth aspect of the invention is the equipment management server according to the third aspect of the invention, further including the following means S to T. S: First store information reception means for receiving registration of store information transmitted from the management company terminal T: First store information registration means for registering the received store information in the management information storage means Facility equipment management server according to Invention 4 According to this, when a new store is opened, store information regarding the store can be registered from the management company terminal.

A facility equipment management server according to a fifth aspect of the invention is the facility equipment management server according to the fourth aspect of the invention, which has the following units U to V. U: First facility device information receiving means for receiving registration of facility device information transmitted from the management company terminal V: First facility device information registering means for registering the received facility device information in the management information storing means. According to the facility device management server, when the facility device is newly installed, the information about the facility device can be registered from the management company terminal.

A facility equipment management server according to a sixth aspect of the present invention is the facility equipment management server according to the fifth aspect, wherein the management information storage means further stores facility equipment placement information for each store. Further has. W: Placement information receiving means for receiving registration of placement information transmitted from the management company terminal X: Placement information registration means for registering the received placement information in the management information storage means According to the equipment management server according to Invention 6, The management company can register the arrangement information indicating the arrangement of the equipment in each store. Thereby, the management company, the store headquarters, and each store can easily understand the arrangement of the equipment.

A facility equipment management server according to a seventh aspect of the present invention is the facility equipment management server according to the sixth aspect, wherein the management information storage means further stores maintenance information about the maintenance required for the facility equipment. It further has means of ~ Z. Y: Maintenance information accepting means for accepting registration of maintenance information transmitted from the management company terminal Z: Maintenance information registering means for registering the accepted maintenance information in the management information accumulating means According to the equipment management server according to Invention 7, The management company can register the maintenance information registration.
As a result, it is possible to surely manage the replacement or cleaning of the filter and the supply of the refrigerant.

A facility equipment management server according to an eighth aspect of the invention is a facility equipment management server according to the seventh aspect of the invention, further including the following units AA to AB. AA: Second store information accepting means for accepting registration of store information transmitted from the store headquarters terminal BB: Second store information registering means for registering accepted store information in the management information accumulating means Facility / equipment management server according to Invention 8 According to this, the store headquarters can also register store information.

A facility equipment management server according to a ninth aspect of the present invention is the facility equipment management server according to the eighth aspect, wherein
It further has D means. AC: Second equipment information reception means AD for receiving registration of equipment information transmitted from the store headquarters terminal AD: Second equipment information registration means for registering the received equipment information in the management information storage means. According to the equipment management server, the store headquarters can also register equipment information.

The facility equipment management system according to the tenth aspect of the invention is
A facility equipment management system in which a management company manages equipment equipment installed in a plurality of stores via a network,
An equipment management server according to the first aspect of the present invention and a shop terminal that transmits and receives information for managing the equipment via the network to and from the equipment management server. The equipment management system according to the tenth aspect of the invention has the same effects as the equipment management server according to the first aspect.

The facility equipment management system according to the eleventh aspect of the present invention is
A facility equipment management system in which a management company manages equipment equipment installed in a plurality of stores via a network,
The facility device management server according to claim 2, and a store terminal that transmits and receives information for managing the facility device via the network between the facility device management server and the facility device management server via the network. It has a store headquarters terminal that transmits and receives information for managing facility equipment and manages each store. According to the facility equipment management system of the eleventh aspect, the same operational effect as that of the facility equipment management server according to the second aspect is achieved.

A facility equipment management method according to a twelfth aspect of the invention is a facility equipment between a store terminal of each store in which the equipment is installed and a management company terminal of a management company that manages the equipment and the equipment management server. A method of transmitting and receiving information regarding the management of [1] via a network, accumulating the information in the equipment management server, and managing the equipment, including the following steps. AE: Stage of transmitting registration of service request information to facility equipment management server by store terminal AF: Stage of registering service request information transmitted by facility equipment management server AG: Service request registered by management company terminal Step AH of transmitting information browsing request to facility equipment management server: Stage of transmitting service request information requested to be browsed by facility equipment management server to management company terminal AI: For service request information transmitted by management company terminal Step of sending registration of request reply information to facility equipment management server AJ: Step of registering accepted request reply information by facility equipment management server AK: Request for browsing registered request reply information by facility terminal Stage of sending to management server AL: The equipment device management server sends the request to the store terminal that issued the browsing request. Step AM of extracting request reply information to be carried out: Step of transmitting the extracted request reply information to the store terminal by the equipment device management server The equipment device management method according to invention 12 is the same as the equipment device management method according to invention 1. It produces a working effect.

A program for causing a computer to function as an equipment management server according to a thirteenth aspect of the present invention is to install equipment via a network with a store terminal of each store in which equipment is installed and a management company terminal of a management company that manages equipment. A program for causing a computer to function as an equipment device management server that transmits and receives information relating to device management, and stores the information, and is a program described in A-J.
Have the means of.

A program for causing a computer to function as an equipment management server according to a thirteenth aspect of the invention has the same effects as those of the equipment management server according to the first aspect.
A recording medium for accumulating a program for causing a computer to function as an equipment management server according to the fourteenth aspect includes a store terminal of each store in which equipment is installed and a management company terminal and a network of a management company that manages equipment. A recording medium that stores a program for operating a computer as an equipment device management server that transmits and receives information regarding management of equipment via
The program according to the invention 13 is accumulated.

A recording medium for accumulating a program for causing a computer to function as an equipment management server according to a fourteenth aspect of the invention has the same effects as the program according to the thirteenth aspect of the invention. A management company terminal according to a fifteenth aspect of the present invention is a management company terminal owned by a management company that transmits and receives information on management of facility equipment via a store terminal of each store in which equipment is installed, a facility equipment management server, and a network. It has a service request information browsing requesting means, a service request information receiving means, and a request reply information transmitting means. The service request information browsing requesting means transmits a browsing request for the service request information registered in the equipment management server. The service request information receiving means receives the service request information requested to be browsed. The request response information transmitting means transmits request response information for the service request information to the equipment management server.

With this management company terminal, the request reply information for the service request information can be registered in the equipment management server.

[0024]

DESCRIPTION OF THE PREFERRED EMBODIMENTS [Overall Configuration] FIG. 1 is a schematic configuration diagram of a facility management system 1 according to an embodiment of the present invention. This equipment management system 1 includes an equipment management server 2, a management company terminal 31 installed in a management company 3,
It has a store head office terminal 41 installed in the store head office 4 and a store terminal 51 installed in each store 5 in which the equipment 52 is installed, and these are connected via a network 6.

The equipment management server 2 has a server computer 21 and storage means 22 and 23. The storage unit 22 stores identification information and access level information for identifying each of the management company 3, the store headquarters 4, and each store 5. The identification information is, for example, an ID and a password assigned to each of the management company 3, the store headquarters 4, and each store 5. The access level defines the level of information that can be retrieved from the storage unit 23 by the terminal specified by the ID and password.
For example, when the accessor is the management company 3 or the store headquarters 4 by the ID and password, all the information can be retrieved from the storage means 23, and when the accessor is each store 5 by the ID and password, the storage means Only the information regarding the own store 5 can be retrieved from 23. The storage unit 23 stores the store name, store code, store address, store phone number, and other store information of each store 5, facility equipment manufacturer, type, and facility equipment information such as installation location.
Service request information, request answer information, consultation / inquiry information,
Counseling and inquiry response information is stored in association with each other. That is, the service request information and the request response information are associated with each other so that it can be specified which facility device 52 of which store 5 is concerned. Also, consultation /
It is possible to specify which store 5 the inquiry information and the consultation / inquiry reply information relate to. The management company 3 and the store headquarters 4 can register store information and facility device information in the storage means 23. Only the management company 3 may be able to register the store information and facility equipment information in the storage means 23, or only the store headquarters 4 may be able to register the store information and facility equipment information in the storage means 23. Also storage means 2
3 stores information such as various web pages described later. These various web pages are transmitted to the management company terminal 31, the store headquarters terminal 41, and the store terminal 51, and displayed on the monitor. The person in charge or the user registers each information in the equipment device management server 2 from the transmitted web page, and acquires each information from the equipment device management server 2 in the web page.
The server computer 21 receives the identification information, the store information, the equipment information, the service request information, the request reply information, and the like between the management company terminal 31, the store headquarters terminal 41, and the store terminal 52, and stores them. , 23, read them from the storage means 22, 23, and send them via the network 6. A connection device for connecting to the network is connected to the server computer 21.

The management company 3 is an organization for performing repairs and periodical maintenance on the equipment 52 installed in each store 5. A management company terminal 31 is installed in the management company 3. The management company terminal 31 has a connection device for connecting to the network 6 and a computer, and the computer displays a keyboard for receiving input from a person in charge and information received from the network 6. And a monitor. A storage means 32 is connected to the computer, and the storage means 32 can store a CSV file described later.

The store head office 4 is a department of a company having a large number of retail stores 53, and is a department that manages the equipment 53 installed in each store 53. A store headquarters terminal 41 is installed in the store headquarters 4. The store head office terminal 41 has a connection device for connecting to the network 6 and a computer, and the computer displays a keyboard for receiving input from a person in charge and information received from the network 6. And a monitor. Further, the storage means 33 is connected to the computer, and the storage means 42 can store a CSV file described later.

Each store 5 is, for example, a retail store of the same company or the same group. Each store 5 has equipment 52
Is installed. The equipment 52 may be one,
Multiple units are acceptable. The equipment 52 is, for example, an air conditioner that adjusts the room temperature and humidity of each room or each area of the store 5.
An air purifier for purifying the air in the store 52.
Further, each store 5 is provided with a store terminal 51 for transmitting and receiving information for managing the equipment 52. The store terminal 51 has a connection device for connecting to the network 6 and a computer. The computer has a keyboard for receiving input from a person in charge and a monitor for displaying information received from the network 6. And have.

In such a facility equipment management system 1,
For example, the user of each store 5 may use a request for repair of an air conditioner failure, a filter replacement, etc. as service request information,
When transmitted from the store terminal 51 to the facility device management server 2 via the network 6, the facility device management server 2 stores the service request information in the storage unit 23 in association with the store information and the facility device information. On the other hand, when the person in charge of the management company 3 displays the service request information on the monitor by the management company terminal 31 and transmits the reply to the service request as request reply information to the equipment management server 2 via the network 6, The device management server 2 stores this request response information in the storage means 23 in association with the store information. Then, the user of the store 5 who has made the service request acquires the stored request reply information from the store terminal 5 and displays it on the monitor for confirmation. That is, in the equipment management server 2, the service request information indicates that the store 5 and the equipment 5
The response information from the management company 3 is also stored in the storage unit 23 in association with the service request. As a result, the user makes a service request for each facility device 52 installed in the store 5, and obtains a response to the service request. On the other hand, the management company accepts and responds to the service request for each facility device 52 of each store 5.

Similarly, the user also registers a consultation or inquiry such as an estimate in the storage means 23 of the equipment management server 2 and obtains a reply to the inquiry / inquiry from the storage means 23 of the equipment management server 2. [Management Company Terminal] FIGS. 2 to 7 are flowcharts of processing in the management company terminal 31, and FIGS. 14 to 42 are web pages displayed on the monitor of the management company terminal 31.

In step S11, when the management company terminal 31 connects to the management company page of the equipment management server 2, a login page as shown in FIG. 14 is displayed. In step S12, the input of the ID number and password is accepted, and the process proceeds to step 13. In step S13, it is determined whether the input ID number and password are correct. If both the ID number and the password are correct, the process proceeds to step S14, and if either is incorrect, the process proceeds to step S12, and the input of the ID number and the password is accepted again at step S12.

In step S14, a top page as shown in FIG. 15 is displayed. On the top page, the number of registered stores of customer X company, the number of active consultations and new consultations, the number of active service requests and the number of new requests are displayed. These numbers are when the top page is displayed. In addition, at the top of the top page, there are multiple buttons, namely "service request list", "consultation inquiry list", "new delivery model registration",
"Site maintenance", "Existing delivery model output", "T"
There is a "Return to OP" button.

In step S15, "service request list"
It is determined whether or not the button is pressed, and if it is pressed, the process proceeds to step S22, and the process on the list screen of active service requests is accepted. If the "list of service requests" button has not been pressed, the process proceeds to step S16.
In step S16, it is determined whether or not the "consultation inquiry list" button has been pressed, and if it has been pressed, the process proceeds to step S23, and the processing on the consultation inquiry screen is accepted. If the "Consultation Inquiry List" button has not been pressed, step S1
Move to 7.

In step S17, "new delivery model list"
It is determined whether or not the button has been pressed, and if it has been pressed, the process proceeds to step S24, and the processing on the new delivery registration screen is accepted. If the "register new model" button is not pressed, the process proceeds to step S18. In step S18, it is determined whether the "site maintenance" button has been pressed, and if it has been pressed, the process proceeds to step S25, and the processing on the store list screen is accepted. If it has not been pressed, the process proceeds to step S19.

In step S19, it is determined whether or not the "existing delivery model output" button has been pressed. If the button has been pressed, the process proceeds to step S26 and the existing delivery model list screen is displayed.
If the "Existing delivery model output" button is not pressed,
Then, the process proceeds to step S20 (FIG. 3). In step S20, it is determined whether or not the search by store has been performed, and if it has been performed, the process proceeds to step S27 and the process on the store list screen is accepted. If the search by store is not performed, the process proceeds to step S21. In the search by store, a search area can be designated by a pull-down menu as shown in FIG. 15, and a search area can be not designated. Further, in the store search, it is possible to search by the store code.

In step S21, it is determined whether or not the "return to TOP" button has been pressed. If not, the process returns to step S14. On the other hand, if the "return to TOP" button has been pressed, the process moves to step S28, the top page is updated, and the process returns to step S14. That is, the time when the top page is acquired is updated, and the number of active consultations and the number of active service requests are updated.

[Service Request List Screen] Step S22
The processing on the service request list screen will be described with reference to the flowchart in FIG. In step S29,
As shown in FIG. 16, a list screen of active service requests is displayed. An active service request is a request for a situation where the service request has not been answered yet, a request for a situation which has been answered but has not yet been responded to,
It is a request for a situation that is being handled. That is, the request has not been completed and has not been reported as a completion.
On the service request (active) screen, as shown in FIG. 15, a request number, a request date, a situation, a store name, a type, and a model of the air conditioner are displayed in a table. The status is any one of the above-mentioned unanswered status, answered status, and being handled. The type includes inspection, breakdown, consultation, etc. of the air conditioner. Click the letters "Request number", "By request date", "By status", "By store", "By type", "By model" at the top of the table, and the service request will be made based on the clicked item. Be sorted.

In step S30, it is determined whether or not the button in the detail column of FIG. 16 has been pressed, and if it has been pressed, step S33.
Then, as shown in FIG. 17, a detailed screen for the selected service request is displayed. On the other hand, if the button in the detail column is not pressed, the process proceeds to step S31.
FIG. 17 shows a case where the consultation is not registered for the service request being handled. At this time, for example, if an answer to the consultation is input as shown in FIG. 18 and the “answer” button is pressed, this answer can be registered in the equipment device management server 2.

In step S31, it is determined whether or not the button in the completion processing column in FIG. 16 has been pressed, and if it has been pressed, step S31.
Then, the process proceeds to step 34 and the completion report screen is displayed as shown in FIG. On the completion report screen, enter the date of response to the service request, the location of failure of the air conditioner, the content of the failure, and the cost, and press the "Send" button. On the other hand, if the button in the completion processing field has not been pressed, the process proceeds to step S32.

In step S32, it is determined whether the "completion list" at the upper right of the table of FIG. 16 has been pressed. If not, the process returns to step S29. On the other hand, if the “completion list” is pressed, the process proceeds to step S35, and as shown in FIG.
Display the list screen of completed service requests. In step 36, it is determined whether the button in the detail column of FIG. 19 has been pressed,
If it is pressed, the process proceeds to step S37 to display the details of the completed service request as shown in FIG. on the other hand,
If the button in the detail column has not been pressed, step S
Return to 35.

[Consultation / Inquiry List Screen] Step S23
The process on the consultation / inquiry list screen of 1 will be described with reference to the flowchart of FIG. In step S38,
As shown in FIG. 22, a list screen of unanswered consultations / inquiries is displayed. On this screen, the request number, request date, status,
Type and subject are displayed in a table. The status indicates whether the consultation / inquiry has not been answered or has been answered. The type is an estimate or other consultation. The subject is the title of the consultation / inquiry. Also in this case, the consultation / inquiries can be rearranged by clicking the letters "request number order" or "type" at the top of the table.

In step S39, it is determined whether or not the button in the detail column of FIG. 22 has been pressed, and if it has been pressed, step S41.
23, the content of the selected unanswered consultation / inquiry is displayed as shown in FIG. On this screen, by inputting an answer to the selected consultation / inquiry and clicking the "Reply" button, the entered answer can be registered in the equipment management server 2. If the button in the detail column is not pressed in step S39, step S39
Move to 40.

In step S40, it is determined whether or not the character in the answer list on the upper right of the table of FIG. 22 has been clicked. If not, the process returns to step S38. On the other hand, if the character in the answered list is clicked, the process proceeds to step S42, and a list of answered consultations / inquiries is displayed as shown in FIG. A screen similar to the list of consultations / inquiries for unanswered is displayed, except that the status column is "answered". In step S43, it is determined whether or not the button in the detail column of FIG. 24 has been pressed. If not, the process returns to step S42. On the other hand, if the button in the details column has been pressed, the process proceeds to step S44, and details of the selected answered consultation / inquiry are displayed as shown in FIG. On this screen, further answers can be registered for the consultations / inquiries that have already been answered. "Answer" after entering the answer field
Press the button to register additional answers.

[New Delivery Model Registration Screen] Step S24
26 shows the newly delivered model list screen of FIG. As shown in the figure, enter the store name, system, method, manufacturer, type, installation location, etc. or select from the pull-down menu and click "Register".
When the button is pressed, the equipment information of the new air conditioner is registered. It is not necessary to input or select all of these items.

[Site Maintenance] The site maintenance in step S25 will be described with reference to the flowchart of FIG. In step S45, as shown in FIG. 27, a list of registered stores is displayed. This list is displayed separately for opened stores and closed stores. The list also displays the store name, area, address, and telephone number for each store. In the upper part of this list, the characters "New store registration", "Store information change deletion", "Store batch registration", "Store information output", "Administrator setting", "Forwarding mail setting", "Master edit" When you click, a link is set up to move to each screen.

In step S46, it is determined whether or not "new store registration" in FIG. 27 is clicked, and if it is clicked, the process proceeds to step S53, and a new store registration screen is displayed as shown in FIGS. 28 and 29. To do. On this screen, enter the store name, area, location (address), telephone number, login ID, password or select from the pull-down menu and press the "Register" button to open the new store 5
Information can be registered in the equipment management server 2. It is also possible to register the layout of the air conditioners in the store 5. The layout drawing is read as a CSV file. On the other hand, step S4
If the "new store registration" is not clicked in 6, the process proceeds to step S47.

In step S47, it is determined whether or not "store information change deletion" in FIG. 27 has been clicked. If it has been clicked, the process proceeds to step S54, and the store information change deletion screen is displayed as shown in FIGS. indicate. On this screen, the store name, area, location (address), telephone number, login ID, and password are input or selected from the pull-down menu to change the store information of the existing store.
Also, the contents of these items are deleted. Also, the layout of the air conditioner can be re-registered. On the other hand, if "store information change deletion" is not clicked in step S47, the process proceeds to step S48.

In step S48, it is determined whether or not "store batch registration" in FIG. 27 has been clicked, and if it has been clicked, the flow proceeds to step S55 to display a shop batch registration screen as shown in FIG. On this screen, when the CSV file stored in the storage means 32 is designated and the “Register” button is pressed, this file is read into the facility device management server 2. As a result, the store information described in the CSV file can be registered all at once. on the other hand,
If "store batch registration" is not clicked in step 48, the process proceeds to step S49.

In step S49, it is determined whether or not "output store information" in FIG. 27 has been clicked, and if so, the process proceeds to step S56 to display a store information output screen as shown in FIG. On this screen, the store information stored in the storage unit 23 can be downloaded as a CSV file. As shown in the figure, items to be output can be selected and downloaded. on the other hand,
When "store information output" is not clicked in step S49, the process proceeds to step S50.

In step S50, it is determined whether the administrator setting in FIG. 27 has been clicked, and if so, the process proceeds to step S57 to set the accounts of the management company 3 and the store headquarters 4 as shown in FIG. You can The divisions in the table are displays for distinguishing the accounts of the management company 3 and the store headquarters 4. On the other hand, if "administrator setting" is not clicked in step S50,
Control goes to step S51.

In step S51, it is determined whether or not "transfer mail setting" in FIG. 27 has been clicked, and if it has been clicked, the process moves to step S58, and as shown in FIG. 35, the transfer mail setting screen is displayed. On this screen, it is possible to set one transfer source email address and up to ten destination email addresses. These e-mail addresses are for notifying the person in charge of the contents of the newly registered service request by e-mail when a new service request or the like is registered. On the other hand, in step S51, if the “forwarding mail setting” is not clicked, the process proceeds to step S52.

In step S52, it is determined whether or not "master edit" in FIG. 27 has been clicked, and if it has been clicked, the flow moves to step S59, and as shown in FIG. 36, moves to the "master edit screen". On the master edit screen, items in the pull-down menu regarding store information and delivery model can be changed, added, or deleted. For example, when “Edit Maker” is selected, a maker name is input as shown in FIG. 37 and a radio button is used to select whether or not the maker is displayed in the pull-down menu.
On the other hand, if "master edit" is not clicked in step S52, the process returns to step S45.

[Existing Delivery Model Output] An existing delivery model output screen is shown in FIG. Here, it is possible to specify the CSV file and download the information of the air conditioner that has already been delivered. Also, it is possible to specify the area, store code, etc. to download. [Store List Screen] The store list screen of step S27 will be described with reference to the flowchart of FIG.

In step S60, as shown in FIG. 39, a list screen of stores matching the search condition is displayed. On this screen, opened stores and closed stores are displayed separately. Each store name has a link. In step S61, it is determined whether the store name in FIG. 39 is clicked to specify the store. If the store is specified, the process proceeds to step S62, and as shown in FIG. 40, the air conditioning installed in the selected store Display a list of machines.

In step S63, it is determined whether or not the button in the detail column of FIG. 40 is clicked. If it is clicked, the process proceeds to step S65, and as shown in FIG. 41, the service history of the selected air conditioner is displayed. . As shown in the figure, the service history includes the service correspondence date, request number,
It includes the location of failure, failure status, and repair content. On the other hand, if the button in the detail column is not clicked in step S63, the process proceeds to step S64.

In step S64, it is determined whether or not the service history in the upper right of the table of FIG. 40 has been clicked, and if it has been clicked, the process proceeds to step S66, and as shown in FIG.
A list of service history is displayed for all air conditioners installed in the selected store 5. This screen has
The time of the previous filter cleaning and the cleaning cycle are displayed, which allows the time of the next filter cleaning to be known.

[Store Headquarters Terminal] FIGS. 8 to 12 are flowcharts of processes performed by the store headquarter terminal 41, and FIGS. 43 to 64 are web pages displayed on the monitor of the store headquarters terminal 41. When the shop headquarters terminal 41 connects to the shop headquarters page of the equipment management server 2, a login page as shown in FIG. 43 is displayed. In step S68, I
Accept the input of D number and password, step S6
Move to 9. In step S69, it is determined whether the input ID number and password are correct. If both the ID number and the password are correct, the process proceeds to step S70, and if either is incorrect, step S67.
Then, in step S67, the input of the ID number and password is accepted again.

In step S70, the top page as shown in FIG. 44 is displayed. The number of registered stores, the number of consultations / inquiries currently requested, and the number of service requests are displayed on the top page. In addition, the number of new responses to consultations / inquiries is also displayed. These numbers are when the top page is displayed. At the top of the top page, there are a plurality of buttons, that is, a “service request list”, a “consultation inquiry list”, a “new delivery model registration”, a “store information management”, and a “return to TOP” button.

In step 71, it is determined whether the "list of service requests" button has been pressed, and if it has been pressed, step S7.
The process moves to 6 and accepts the processing on the service request list screen. If the "list of service requests" button has not been pressed, the process proceeds to step S72. In step S72, it is determined whether or not the "consultation / inquiry list" button has been pressed. If the button has been pressed, the process proceeds to step S77, and the processing on the consultation / inquiry list screen is accepted. If the "consultation / inquiry list" button has not been pressed, the process proceeds to step S73.

In step S73, "new delivery model registration"
It is determined whether or not is pressed, and if it is pressed, the process proceeds to step S78, and the process on the new delivery model registration screen is accepted.
If "Register new model" is not pressed, the process proceeds to step S74. In step S74, it is determined whether "store information management" has been pressed, and if so, step S7
The processing shifts to 9 and the processing on the store information management screen is accepted.
If "Store information management" is not pressed, step S75.
Move to.

In step S75, it is determined whether the "store search" has been performed. As for store search, as shown in FIG. 44, an area can be selected from a pull-down menu, or an area can be not specified. You can also search by entering the store code. When the "store search" is performed, the process proceeds to step S80, and the process on the store list screen is accepted. If the "store search" has not been performed, the process returns to step S70.

[Service Request Screen] The process on the service request screen in step S76 will be described with reference to the flowchart in FIG. In step S81, as shown in FIG. 45, a list of active service requests is displayed. This screen is similar to the screen displayed on the management company terminal 31.

In step S82, it is determined whether or not the button in the detail column of FIG. 45 has been pressed, and if it has been pressed, step S84.
Then, the details of the selected active service request are displayed as shown in FIG. If the button in the detail column is not pressed, the process proceeds to step S83. In step S83, it is determined whether or not the completed minute list in the upper right of the table of FIG. 45 has been clicked, and if it has been clicked, the process proceeds to step S85, and a list of completed service requests is displayed as shown in FIG. 47. In step 86, FIG.
It is determined whether or not the button in the detail column of is pressed, and if it is pressed, the process proceeds to step 87, and details of the selected completed service request are displayed as shown in FIG. If the button in the detail column has not been pressed, the process returns to step S85.

In step S83, when the completed minute list in the upper right of FIG. 45 is not clicked, the process returns to step S81. [Consultation / Inquiry Screen] The processing on the consultation / inquiry screen in step S77 will be described with reference to the flowchart in FIG.

In step S88, as shown in FIG. 49, a list of unanswered and answered consultations / inquiries is displayed. In step S89, it is determined whether or not the button in the detail column of FIG. 49 has been pressed. If it has been pressed, the process proceeds to step S91, and the details of the selected consultation / inquiry are displayed as shown in FIG. Here, it is possible to ask further questions even for the consultations and inquiries that have already been answered. Step S89
If the button in the detail column is not pressed in, the process proceeds to step S90.

In step S90, it is determined whether or not the new consultation at the upper right of the table of FIG. 49 is clicked. If it is clicked, the process proceeds to step S92, and a new request screen is displayed as shown in FIG. Here, a new quotation request / consultation can be input. Step S9
If the new consultation is not clicked in 0, the process returns to step S88.

[New Delivery Model Registration] FIG. 52 shows a new delivery model registration screen in step S78. As shown in the figure, when the store name, system, method, maker, type, installation location, etc. are entered or selected from the pull-down menu and the "Register" button is pressed, the equipment information of the new equipment 52 is registered. It It is not necessary to list or select all of these items.

[Store Information Management Screen] The store information management screen in step S79 will be described with reference to the flowchart in FIG. In step S93, a store list screen is displayed as shown in FIG. Similar to the case of the management company terminal 31, all registered stores are displayed.

In step S94, it is determined whether "new store registration" at the top of the table in FIG. 53 is clicked, and if it is clicked, the process proceeds to step S98, and FIGS.
As shown in 5, the store new registration screen is displayed. On this screen, a new store can be registered in the same manner as described for the management company terminal 31. If "store new registration" is not clicked in step S94, the process proceeds to step S95.

In step S95, it is determined whether or not "store information change deletion" in the upper part of the table of FIG. 53 is clicked. If it is clicked, the process proceeds to step S99, and as shown in FIGS. 56 and 57, Display the store information change deletion screen. On this screen, as in the case of the management company terminal 31, the store information can be changed and deleted. Step S
If "store information change deletion" is not clicked in 95, the process proceeds to step S96.

In step S96, it is determined whether or not "store batch registration" at the top of the table of FIG. 53 is clicked. If it is clicked, the process proceeds to step S100, and a shop batch registration screen as shown in FIG. 56 is displayed. . On this screen, as in the case of the management company terminal 31, the store information can be collectively registered by the CSV file stored in the storage unit 42. If "store batch registration" is not clicked in step S96, step S96
Move to 97.

In step S97, it is determined whether or not "store information output" at the top of the table of FIG. 53 is clicked. If it is clicked, the process proceeds to step S101 to display a store information output screen as shown in FIG. . On this screen, as in the case of the management company terminal 31, the store information is output as a CSV file. If "output store information" is not clicked in step S97, the process returns to step S93.

[Store List Screen] The store information management screen in step S80 will be described with reference to the flowchart in FIG. In step S102, as shown in FIG. 60, a store list screen as a result of the search based on the set search conditions is displayed.

In step S103, it is determined whether or not the store name in FIG. 60 has been clicked, and if not clicked, the process returns to step S102. On the other hand, if it is clicked, the process proceeds to step S104, and as shown in FIG. 61, a list of all air conditioners in the selected store is displayed. Here, the layout of the air conditioners in the store 5 can also be seen, and the place where each air conditioner is installed and the system of the refrigerant pipes can be grasped. In step S105, it is determined whether or not the button in the detail column of FIG. 61 has been clicked, and if it has been clicked, the process proceeds to step S107.
As shown in, the service history of the selected model is displayed. On this screen, consultation / inquiry and service request can be input. In step S108, it is determined whether or not the service history above the table in FIG. 61 is clicked. If it is clicked, the process proceeds to step S109, and FIG.
All service histories of the store 5 are displayed as shown in FIG. If the service list is not clicked, the process returns to step S107.

If the store name is clicked in step S105, the process proceeds to step S106. In step S106, it is determined whether the service list in the upper right of the table in FIG. 61 has been clicked, and if it has been clicked, step S106
The process proceeds to step 109, and as shown in FIG. 63, all service histories of the store 5 are displayed. [Store Terminal] FIG. 13 is a flowchart of the processing in the store terminal 51, and FIGS. 64 to 67 are web pages displayed on the monitor of the store terminal 51.

In step S110, when the shop terminal 51 connects to the shop page of the equipment management server 2, a login page as shown in FIG. 64 is displayed. Step S
In 111, accept the input of ID number and password,
Control goes to step S112. In step S112,
It is determined whether the entered ID number and password are correct. If both the ID number and the password are correct, the process proceeds to step S113, and if either is incorrect, the process proceeds to step S110, and the input of the ID number and the password is accepted again at step S111.

In step S113, as shown in FIG. 65, all equipments arranged in the own store 5 are displayed in a table. Here, the layout of the air conditioners in the store 5 can also be seen, and the place where each air conditioner is installed and the system of the refrigerant pipes can be grasped. In step S114, it is determined whether the button in the detail column of FIG. 65 has been pressed, and if it has been pressed, the process proceeds to step S116, and as shown in FIG. 66, the detailed information and service / repair history of the selected air conditioner are displayed. indicate. Further, on this screen, it is possible to make a service request for the selected equipment 52. The service request can be breakdown, consultation, inspection or other type.

If the button in the detail column in FIG. 65 is not pressed in step S114, step S115
Move to. In step S115, it is determined whether or not the service history in the upper right of the table in FIG. 65 is clicked, and if clicked, the process proceeds to step S117, and as shown in FIG. Display the service history of the harmony machine.

[Summary] According to the equipment management system 1 of the present embodiment, each store 5 is connected via the network 6.
A service request for the equipment 52 installed in the store 5 can be registered in the equipment management server 2, and the response to the request can be viewed from the equipment management server 2.
That is, each store 5 has a facility device 52 installed in its own store 5.
About, you can request the service and browse the response of the request. Further, the management company 3 can browse the registered service request from the equipment management server 2 via the network 6 and register the reply to the service request in the equipment management server 2. Since the management company may sequentially register the request responses to the service requests registered in the equipment management server 2, the number of resident personnel may be smaller than in the case of answering an inquiry by telephone. As a result, the cost of facility equipment management can be reduced.

Further, the service request registration from the user can be accepted anytime 24 hours a day, the voice of the user can be promptly acquired, and the facility equipment can be managed according to each user. Further, in each store 5, the store headquarters 4, and the management company 3, it is sufficient to install only a computer in which browsing software for browsing the information accumulated in the facility device management server 2 is installed. And the burden on both management companies is small.

[0081]

According to the equipment management server according to the first aspect of the present invention, the cost of equipment management can be reduced. Also, 2 a day
Registration of a service request from a user can be accepted anytime for 4 hours, the voice of the user can be quickly acquired, and the equipment can be managed according to each user. Also,
For each store and management company, it is sufficient to install only a computer on which browsing software for browsing the information accumulated in the facility device management server is installed, and the burden on both the user and the management company for managing the facility device is small. .

According to the facility equipment management server of the second aspect, the store headquarters can browse the exchanges between each store and the management company. Alternatively, only the store headquarters may browse the service request information registered from each store, and after the store headquarters confirms the content, the management company may browse the service request information. Alternatively, only the store headquarters may view the request reply information registered by the management company, and after the store headquarters confirms the content, the store that registered the service request may view the request reply information. In this case, the store headquarters can collectively manage the service request and the request reply information.

The facility device management server according to the third aspect allows the user of each store to browse the service request information registered by the store and confirm the contents. According to the equipment management server of the fourth aspect, when a new store is opened, store information regarding the store can be registered from the management company terminal. According to the facility equipment management server of the fifth aspect, when the facility equipment is newly installed, the information about the facility equipment can be registered from the management company terminal.

According to the equipment management server of the seventh aspect, the management company can register the maintenance information registration. As a result, it is possible to surely manage the replacement or cleaning of the filter and the supply of the refrigerant. According to the equipment management server of the eighth aspect, the store headquarters can also register the store information.

According to the facility equipment management server of the ninth aspect, the facility equipment information can be registered from the store headquarters. The equipment management system according to the tenth aspect of the invention has the same effects as the equipment management server according to the first aspect. The equipment management system according to the eleventh aspect of the invention has the same effects as the equipment management server according to the second aspect.

The facility equipment management method according to the twelfth aspect of the invention has the same effects as the facility equipment management method according to the first aspect of the invention.
A program for causing a computer to function as an equipment device management server according to a thirteenth aspect of the invention has the same effects as those of the equipment device management server according to the first aspect. A recording medium for accumulating a program for causing a computer to function as an equipment device management server according to a fourteenth aspect of the invention has the same effects as the program according to the twelfth aspect of the invention.

With the management company terminal according to the fifteenth aspect of the present invention, the request reply information for the service request information can be registered in the equipment management server.

[Brief description of drawings]

FIG. 1 is a schematic diagram of an equipment management server according to an embodiment of the present invention.

FIG. 2 is a flowchart (No. 1) of processing in the management company terminal.

FIG. 3 is a flowchart (No. 2) of processing in the management company terminal.

FIG. 4 is a flowchart (No. 3) of processing at the management company terminal.

FIG. 5 is a flowchart (part 4) of processing at the management company terminal.

FIG. 6 is a flowchart of a process performed by the management company terminal (No. 5).

FIG. 7 is a flowchart (No. 6) of processing in the management company terminal.

FIG. 8 is a flowchart of a process performed by the store headquarters terminal (No. 1).

FIG. 9 is a flowchart (part 2) of processing at the store headquarters terminal.

FIG. 10 is a flowchart (No. 3) of processing at the store headquarters terminal.

FIG. 11 is a flowchart (part 4) of processing at the store headquarters terminal.

FIG. 12 is a flowchart (part 4) of processing at the store headquarters terminal.

FIG. 13 is a flowchart of processing at the store headquarters terminal.

FIG. 14 is a login page of the management company.

FIG. 15 is a top page of a management company.

FIG. 16 is a screen regarding a service request in the management company (No. 1).

FIG. 17 is a screen regarding a service request in the management company (Part 2).

FIG. 18 is a screen regarding a service request in the management company (3).

FIG. 19 is a screen regarding a service request in the management company (Part 4).

FIG. 20 is a screen regarding a service request in the management company (Part 5).

FIG. 21 is a screen regarding a service request in the management company (No. 6).

FIG. 22 is a screen (part 1) relating to consultation / inquiry in the management company.

FIG. 23 is a screen (part 2) regarding consultation / inquiry in the management company.

FIG. 24 is a screen (part 3) regarding consultation / inquiries in the management company.

FIG. 25 is a screen regarding consultation / inquiry in the management company (Part 4).

FIG. 26 is a screen regarding registration of a new delivery model in the management company.

FIG. 27 is a screen (No. 1) related to site maintenance in the management company.

FIG. 28 is a screen (No. 2) related to site maintenance in the management company.

FIG. 29 is a screen (No. 3) related to site maintenance in the management company.

FIG. 30 is a screen (No. 4) related to site maintenance in the management company.

FIG. 31 is a screen (No. 5) related to site maintenance in the management company.

FIG. 32 is a screen (No. 6) related to site maintenance in the management company.

FIG. 33 is a screen (No. 7) related to site maintenance in the management company.

FIG. 34 is a screen (No. 8) related to site maintenance in the management company.

FIG. 35 is a screen (No. 9) related to site maintenance in the management company.

FIG. 36 is a screen (No. 10) related to site maintenance in the management company.

FIG. 37 is a screen (No. 11) related to site maintenance in the management company.

FIG. 38 is a screen (12) relating to site maintenance in the management company.

FIG. 39 is a screen (No. 1) related to the store list.

FIG. 40 is a screen regarding a store list (2).

FIG. 41 is a screen regarding a store list (3).

FIG. 42 is a screen regarding a store list (4).

FIG. 43 is a login page at the store headquarters.

FIG. 44 is a top page of the store headquarters.

FIG. 45 is a screen (No. 1) related to a service request at the store headquarters.

FIG. 46 is a screen (No. 2) related to a service request at the store headquarters.

FIG. 47 is a screen regarding a service request at the store headquarters (Part 3).

FIG. 48 is a screen regarding a service request at the store headquarters (Part 4).

FIG. 49 is a screen (part 1) regarding consultation / inquiry at the store headquarters.

FIG. 50 is a screen (part 2) related to consultation / inquiries at the store headquarters.

FIG. 51 is a screen (part 3) regarding consultation / inquiries at the store headquarters.

FIG. 52 is a screen regarding a newly delivered model at the store headquarters.

FIG. 53 is a screen (No. 1) related to store information management in the store headquarters.

FIG. 54 is a screen (No. 2) related to store information management in the store headquarters.

FIG. 55 is a screen (No. 3) related to store information management in the store headquarters.

FIG. 56 is a screen (No. 4) related to store information management in the store headquarters.

FIG. 57 is a screen (No. 5) related to store information management in the store headquarters.

FIG. 58 is a screen (No. 6) related to store information management in the store headquarters.

FIG. 59 is a screen (No. 7) related to store information management in the store headquarters.

FIG. 60 is a screen (No. 1) related to a store list in the store headquarters.

FIG. 61 is a screen (No. 2) related to the store list in the store headquarters.

FIG. 62 is a screen (No. 3) related to the store list in the store headquarters.

FIG. 63 is a screen (No. 4) related to the store list in the store headquarters.

FIG. 64 is a login screen at each store.

FIG. 65 is a screen (No. 1) related to a delivery model list in each store.

FIG. 66 is a screen (No. 2) related to the delivery model list in each store.

FIG. 67 is a screen regarding service history in each store.

[Explanation of symbols]

1 Facility equipment management system 2 Facility equipment management server 3 management company 31 Management company terminal 4 store headquarters 41 store headquarters terminal 5 stores 51 store terminals

Claims (15)

[Claims] 1. A facility for transmitting and receiving information relating to the management of the facility device via a network to and from a store terminal of each store in which the facility device is installed and a management company terminal of a management company that manages the facility device. A device management server, which stores store information for identifying the store, facility device information regarding the facility device, service request information for the facility device, and request reply information for the service request information in association with each other. Management information storage means, service request information reception means for receiving registration of service request information transmitted from the store terminal, and service request information registration means for registering the received service request information in the management information storage means. , A first service for accepting a request for browsing the registered service request information from a management company terminal Request information browsing acceptance means, first service request information transmitting means for transmitting the browse requested service request information to the management company terminal, request response information for accepting registration of request response information for the transmitted service request information Reception means, request response information registration means for registering the received request response information in the management information storage means, and first request response information browsing reception for receiving a request for browsing the registered request response information from the store terminal Means, first extracting means for extracting the request answer information for the shop terminal that has made the browsing request from the management information accumulating means, and first request answer information for transmitting the extracted request answer information to the shop terminal A facility device management server having a transmission means. 2. A store headquarters terminal of a store headquarters that manages the plurality of stores is further connected to the equipment management server via a network, and a request for browsing the registered service request information is sent to the store headquarters. Second service request information browsing acceptance means for accepting from the terminal, second service request information transmitting means for transmitting the browse requested service request information to the store headquarters terminal, and a request for browsing the registered request reply information. The facility according to claim 1, further comprising: a second request response information browsing reception unit that receives from the store headquarters terminal; and a second request response information transmission unit that transmits the browse requested request response information to the store headquarters terminal. Device management server. 3. A third service request information browse accepting means for accepting a browse request for the registered service request information from the shop terminal, and the service request information of the shop terminal which has issued the browse request, the management information accumulating means. The facility device management server according to claim 1 or 2, further comprising: a second extraction unit that extracts the service request information from the store terminal; and a third service request information transmission unit that transmits the extracted service request information to the store terminal. 4. A first shop information accepting means for accepting registration of the shop information transmitted from the management company terminal, and a first shop information registering means for registering the accepted shop information in the management information accumulating means. The facility equipment management server according to claim 3, further comprising: 5. A first facility device information accepting unit that accepts registration of the facility device information transmitted from the management company terminal, and a first facility that registers the accepted facility device information in the management information accumulating unit. The equipment device management server according to claim 4, further comprising: device information registration means. 6. The management information storage means further stores the layout information of the equipment for each of the stores, and receives the registration of the layout information transmitted from the management company terminal, the layout information reception means, The facility device management server according to claim 5, further comprising: a placement information registration unit that registers the received placement information in the management information storage unit. 7. The maintenance information receiving means further stores maintenance information about maintenance required for the equipment periodically, and receives registration of the maintenance information transmitted from the management company terminal. The facility device management server according to claim 6, further comprising: a maintenance information registration unit that registers the received maintenance information in the management information storage unit. 8. A second shop information accepting means for accepting registration of the shop information transmitted from the shop headquarters terminal, and a second shop information registering means for registering the accepted shop information in the management information accumulating means. The facility equipment management server according to claim 7, further comprising: 9. A second facility device information accepting means for accepting registration of the facility device information transmitted from the shop headquarters terminal, and a second facility for registering the accepted facility device information in the management information accumulating means. The equipment device management server according to claim 8, further comprising: device information registration means. 10. An equipment management system for managing equipment installed in a plurality of stores via a network by a management company, wherein the equipment management server according to claim 1 and the equipment management server. And a store terminal that transmits and receives information for managing the facility device to and from the store device via a network. 11. A facility equipment management system, wherein a management company manages equipment equipment installed in a plurality of stores via a network, the facility equipment management server according to claim 2, and the facility equipment management server. A store terminal that transmits and receives information for managing the equipment through the network between the and, and transmits and receives information for managing the equipment through the network between the equipment management server, A facility equipment management system, comprising: a store headquarters terminal that manages each store. 12. A network of information about management of the equipment is provided between a store terminal of each store where the equipment is installed and a management company terminal of a management company that manages the equipment and the equipment management server. A method of transmitting and receiving via the store, accumulating the information in the facility device management server, and managing the facility device, wherein the store terminal transmits registration of service request information to the facility device management server, Registering the transmitted service request information by the equipment management server; transmitting a browse request for the registered service request information by the management company terminal to the equipment management server; Transmitting the requested service request information to the management company terminal by an equipment management server, and the management company terminal. The step of transmitting request registration information for the transmitted service request information to the equipment management server; the step of registering the accepted request response information by the equipment management server; A step of transmitting a browse request for the registered request reply information to the equipment device management server; and a step of extracting the request reply information for the store terminal that has made the browse request by the equipment device management server, And transmitting the extracted request reply information to the store terminal by the equipment management server. 13. A facility for transmitting and receiving and storing information regarding management of the facility device via a network with a store terminal of each store in which the facility device is installed and a management company terminal of a management company that manages the facility device. A program for causing a computer to function as a device management server, including store information for identifying the store, facility device information regarding the facility device, service request information for the facility device, and service request information for the facility device. Management information storage means for storing request response information in association with each other, service request information reception means for receiving registration of service request information transmitted from the store terminal, and management information storage means for storing the received service request information. Service request information registration means for registering the service request information, and the registered service request information First service request information browsing acceptance means for accepting a browsing request from the management company terminal, first service request information transmitting means for transmitting the service request information requested for browsing to the management company terminal, and the transmitted service request Request response information receiving means for receiving registration of request response information for information, request response information registration means for registering the received request response information in the management information storage means, and a request for viewing the registered request response information First request answer information browsing acceptance means for accepting from the shop terminal, first extracting means for extracting the request answer information for the shop terminal that issued the browse request from the management information accumulating means, and the extracted request answer information As a facility device management server having a first request reply information transmitting means for transmitting the information to the store terminal. A program for operating the data. 14. A facility for transmitting and receiving information relating to management of the facility device via a network with a store terminal of each store in which the facility device is installed and a management company terminal of a management company that manages the facility device, and storing the information. A recording medium that stores a program for causing a computer to function as a device management server, store information for identifying the store, facility device information regarding the facility device, service request information for the facility device, Management information accumulating means for accumulating request response information for the service request information in association with each other, service request information accepting means for accepting registration of the service request information transmitted from the store terminal, and the accepted service request information. Service request information registration means for registering in the management information storage means, First service request information browsing accepting means for accepting a request for browsing service request information from a management company terminal; first service request information transmitting means for transmitting the service request information requested for browsing to the management company terminal; Request response information receiving means for receiving registration of request response information for the registered service request information, request response information registration means for registering the received request response information in the management information storage means, and the registered request response information Request response information browsing acceptance means for accepting a browsing request from the store terminal, first extraction means for extracting the request response information for the store terminal that issued the browsing request from the management information storage means, and And a first request response information transmitting means for transmitting the request response information to the store terminal. A recording medium that stores a program that causes a computer to function as a server. 15. A management company terminal owned by a management company that transmits and receives information on the management of the equipment through a store terminal of each store where the equipment is installed, an equipment management server, and a network, Service request information browsing request means for transmitting a browsing request for service request information registered in the device management server, service request information receiving means for receiving the service request information requested for browsing, and request reply information for the service request information. A management company terminal comprising: a request / reply information transmitting unit for transmitting to the facility management server.