JP2003016249A - Method, program and system for distributing information on doubtful customer - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method, a program and a system for distributing information on doubtful customers with which optimal dealing is realized by speedily judging a client to pay attention in a transaction. SOLUTION: A system for distributing information on doubtful customers 1 is composed of a receiving part 3 for receiving client specification information which is transmitted from a first rental car trader side terminal 2 and specifies a client, a detecting part 5 for detecting client specification conditions matching the client specification conditions received by the receiving part 3 from a client information database 4, an extracting part 6 for extracting the doubtful customer information on acts of dishonesty performed by a client matching the client specification information from a doubtful customer information database 27, an instructing part 7 for giving an instruction for dealing with the acts of dishonesty on the basis of the doubtful customer information, and a transmitting part 9 for transmitting the information and the instruction for dealing with the acts of dishonesty to a second rental car trader side terminal 8.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a defect information distribution method, a defect information distribution program, and a defect information distribution system for distributing a condition for specifying a customer and information about the customer.

[0002]

2. Description of the Related Art Conventionally, in the business of providing service to customers and providing merchandise services, troubles and problems often occur in transactions with customers. For example, in the case of a car rental company who rents a vehicle at fixed times, the rental fee of the vehicle is paid in exchange for the vehicle.

At this time, if the customer happens to be out of cash and makes a contract to pay at a later date or pays with a card, the customer may not pay the rental fee.

In addition, in many cases, the vehicle is not returned even at the vehicle return time, and the vehicle borrower cannot be contacted with the vehicle, and the vehicle is eventually stolen.

Naturally, these causes the car rental company to suffer a great deal of damage. Therefore, the rent-a-car dealer should fill in a table called a blacklist the names and addresses of persons requiring attention and monitoring, which are called blacklists, in advance.

[0006] Then, when a customer on the blacklist borrows a vehicle, the customer can be warned and dealt with.

[0007]

However, in the blacklist, since it is necessary to perform a search based on the turning work and the memory, it is immediately judged whether or not the customer in front of the eyes is a sensitive person. I can't. For this reason, there is a possibility that the customer may be delayed in dealing with the customer, even though the customer needs attention.

[0008] Although the blacklist information is shared by the same traders, there is a problem in that past troubles that occurred at other companies cannot be dealt with even if they can deal with past troubles that occurred at the company. It was

Therefore, the present invention has been made in view of the above-mentioned problems, and the problem to be solved is a defect information distribution method capable of promptly determining a customer who needs caution in dealings. To provide a defect information distribution program and a defect information distribution system.

It is another object of the present invention to provide a defect information distribution method, a defect information distribution program, and a defect information distribution system, which enables an optimal countermeasure to be taken based on a customer's past transaction history.

[0011]

The present invention adopts the following means in order to solve the above problems.

The defect information distribution method of the present invention is a method in which a defect information distribution server, which distributes defect information relating to a defective behavior performed by a customer, distributes the defect information to a user terminal connected via a network.

The defect information distribution method according to the present invention includes a receiving step of receiving a customer specifying condition for specifying a customer transmitted from a user terminal, and predetermined defect information relating to a defect action performed by a customer who adapts to the customer specifying condition. An extraction step of extracting from the database; an instruction step of instructing to deal with the bad behavior based on the failure information; and a transmission step of transmitting an instruction corresponding to the bad information and the bad behavior to the user terminal. To do.

For example, this defect information can be used as unpaid information of the price generated in the transaction with the customer. Here is an example of a car rental company that rents vehicles per hour:
It is possible that the customer rents the vehicle to the customer, but the customer has for some reason not yet paid the rent.

Therefore, in the instructing step, the user terminal is instructed to charge the customer for the price generated in the transaction. Then, it becomes possible to quickly collect the rent that the customer has not yet paid, and it is possible to prevent damage.

As described above, according to the defect information distribution method of the present invention, since information regarding defective behaviors that the customer has made in the past can be managed by the defective information distribution server, it is possible to quickly respond to the defective behaviors of the customer. can do.

Further, it is preferable that the customer specifying condition in the present invention is an identification code such as a customer's name, address, date of birth, driver's license number, etc. attached to identify the customer. This makes it easy to know whether or not a person needs attention when creating various documents necessary for dealing with a customer.

Further, the present invention is also a method in which a user terminal connected via a network with a defect information distribution server that distributes information regarding a customer's bad behavior is distributed from the server with the defect information.

This user terminal has an input step of inputting a customer specifying condition for specifying a customer, a transmitting step of transmitting the customer specifying condition input by the input step to a defect information distribution server, and a transmission from the defect information distribution server. The receiving step of receiving the defect information regarding the defective behavior performed by the customer who adapts to the customer specifying condition, and the display step of displaying the received defect information on the display unit included in the user terminal.

The user terminal to which the defect information is transmitted in the transmitting step may be a user terminal other than the user terminal which inputs and transmits the customer specifying condition. That is, the user terminal that inputs the customer specifying condition and the user terminal that transmits the defect information may not necessarily match.

For example, a service provider side terminal that provides a service to a customer as a user terminal for inputting a customer specific condition, a product provider side terminal that provides a product to a customer, or a vehicle that rents a vehicle to the customer for a predetermined period. One of the terminals of the renter side, and the user terminal that delivers the defect information may be any of the service provider side terminal, the product provider side terminal, or the vehicle renter side terminal.

In addition, even if both the user terminal for inputting the customer specifying condition and the user terminal for transmitting the defect information are in the same company, there are cases where the stores are different, or the affiliated company. .

As a result, the defect information of the customer can be shared between the user terminals connected via the network. Therefore, various vendors who are holders of the user terminal can prevent bad behavior and reduce loss / damage.

In addition to the above-mentioned service provider side terminal, product provider side terminal, or vehicle lender side terminal as the user terminal, a restaurant side terminal for providing food or a video is rented. It can also be suitably used for a terminal or the like on the side of a rental video store.

Further, the present invention is also a program in which a defect information distribution server that distributes defect information relating to a defective act performed by a customer distributes defect information to a user terminal connected via a network.

Further, the defect information distribution program according to the present invention includes a receiving step of receiving a customer specifying condition for specifying a customer transmitted from a user terminal, and defect information relating to a defective act performed by a customer who adapts to the customer specifying condition. It includes an extraction step of extracting from a predetermined database, an instruction step of giving an instruction to deal with the bad behavior based on the bad information, and a transmission step of sending an instruction corresponding to the bad information and the bad behavior to the user terminal.

The present invention is also a system in which a defect information distribution server, which distributes defect information relating to a customer's misconduct, distributes the defect information to user terminals connected via a network.

The defect information distribution system according to the present invention is
Receiving means for receiving the customer specifying condition for specifying the customer transmitted from the user terminal, extracting means for extracting defect information on a defective act performed by the customer who adapts to the customer specifying condition from a predetermined database, and based on the defect information And an instruction means for giving an instruction to deal with the bad behavior, and a transmitting means for sending the fault information and the instruction corresponding to the bad behavior to the user terminal.

[0029]

BEST MODE FOR CARRYING OUT THE INVENTION A defect information distribution system of the present invention will be described below with reference to the drawings. Further, the defect information distribution method of the present invention will be described along with the description of the defect information distribution system of the present invention. The network in the present embodiment is assumed to be the Internet using the TCP / IP protocol, and the user terminal connected to the defect information distribution server via the Internet is the side of the rental car company that rents the vehicle for a predetermined time. It will be described as a terminal.

Further, in the present embodiment, the user terminal for inputting customer information and the user terminal for delivering defect information will be described as different terminals. Specifically, the user terminal for inputting the customer information is the first rental car agent side terminal, and the user terminal to which the defect information is distributed other than the first rental car agent side terminal is the second rental car agent side terminal.

First, FIG. 1 shows a system configuration diagram of a defect information distribution system 1 in the present embodiment. The vehicle information distribution system 1 according to the present embodiment includes a receiving unit (receiving unit) 3 that receives a customer specifying condition for specifying a customer, which is transmitted from the first rental car dealer's terminal 2, and a customer specifying condition received by the receiving unit 3. A detection unit (detection unit) 5 that detects a customer identification condition that matches with the customer information database 4, and an extraction unit (extraction) that extracts defect information regarding a defect action performed by a customer who adapts to the customer identification condition from the defect information database 27. (Means) 6, an instruction unit (instruction unit) 7 for giving an instruction to deal with the bad behavior based on the bad information, and a transmission unit (for sending an instruction corresponding to the bad information and the bad behavior to the second rental car dealer's terminal 8) ( Transmission means) 9.

The customer specifying condition received by the receiving unit 3 is not particularly limited as long as the customer can be specified, such as the customer's name or address, telephone number or license number.

Further, when the customer specifying condition is received by the receiving unit 3, the customer information matching the customer specifying condition input by the first car rental agent side terminal 2 from the customer information database 4 storing the customer specifying condition. To detect.

Further, defect information is associated with the customer information detected by the detection unit 5 (that is, the customer specifying condition input by the first rental car dealer's terminal 2). These pieces of defect information are, for example, information about non-payment of charges generated by a transaction with a customer and transaction progress information with the customer. These pieces of information are stored in the defect information database 27 and are extracted by the extraction unit 6. Then, the extracted defect information is returned by the transmission unit 9 to the terminal 2 for the first rental car dealer.

When a car rental agent associated with a customer who is concerned with the defect information extracted by the extraction unit 6 is specified, an instruction based on the defect information is given by the instruction unit 7 to the terminal on the car rental agent side (book). In the embodiment, the second rental car dealer's terminal 8) is prompted. The instructing unit 7 of the defect information distribution server 25 in the present embodiment prompts the second rental car dealer's terminal 8 to request the payment for the transaction.

The above is the basic configuration of the defect information distribution server 25. Next, the basic configurations of the first car rental company side terminal 2 and the second car rental company side terminal 8 will be described.

First, the terminal 2 for renting a car according to the present embodiment uses the input unit (input means) 10 for inputting the customer specifying condition for specifying the customer, and the customer specifying condition inputted by the input unit 10 for the defect information. A transmission unit (transmission unit) 11 that transmits to the distribution server 25, a reception unit (reception unit) 12 that receives fault information regarding a faulty behavior performed by the customer that is transmitted by the transmission unit 11 and that conforms to the customer identification condition, and a reception unit. The display unit (display means) 13 that displays the defect information received by the unit 12.

The input section 10 includes a keyboard, a mouse,
Any input device such as a touch panel or a voice input device that can input the customer specific condition may be used.

The display unit 13 is a defect information distribution server 2 such as a display using a cathode ray tube or a liquid crystal display.
The device is not limited to any device as long as it can display the transmission content transmitted from S5.

On the other hand, the second rental car dealer's terminal 8 receives the bill preparation instruction transmitted from the instructing unit 7 of the defect information distribution server 25, and the invoice instructed by the instructing unit 7. It is composed of a bill preparation unit 15 that prepares the bill and a transmission unit 16 that transmits the prepared bill to the terminal 8 on the second rental car company side.

In addition, the terminal 2 for the first car rental agency has
A billing unit 17 is provided which charges a fee for bill processing upon receiving the bill transmitted from the transmission unit 16 of the second rental car dealer's terminal 8. More specifically, the charging unit 17 is configured such that the first rent-a-car dealer who is in front of the customer who has not paid the rental fee of the second rent-a-car dealer's vehicle is
A fee is charged when the vehicle rental fee is settled on behalf of the second car rental company.

The information charged by the charging unit 17 is
From the transmission unit 11 to the reception unit 1 of the terminal 8 on the second car rental company side
4 is transmitted.

The above is the basic configuration of the defect information distribution server 25, the first car rental agent side terminal 2, and the second car rental agent side terminal 8 in this embodiment.

Next, the hardware configuration of the defect information distribution server 25 in this embodiment will be described.

As shown in FIG. 2, the vehicle information distribution server 1
0 is a ROM (Read) that stores programs and data.
Only Memory 18 and a central processing unit (Cen) that executes the programs stored in this ROM 18.
tral Processing Unit, CP
U) 19 and a RAM (Random) for temporarily storing programs and data processed by the CPU 19.
Access Memory) 20, a hard disk 21 for storing programs and data processed by the CPU 19, and a network 2 according to a command from the CPU 19.
4 and a communication interface 22 for transmitting / receiving communication data via a bus 4 (BUS).

The ROM 18 stores programs for executing various functions including a main program for controlling the defect information distribution server 25.

Further, on the hard disk 21, a customer information database 4 and a defect information database 27 shown in FIG. 1 are constructed. This customer information database 4
Stores the customer specifying condition, and the defect information database 27 stores the defective behavior information related to the customer such as unpaid price related to the customer.

The hardware configurations of the first rental car agency terminal 2 and the second rental car agency terminal 8 are substantially the same as the hardware configurations of the defect information distribution server 25 described above, and therefore a description thereof will be omitted. However, the customer information database 4 and the defect information database 27 are not provided in the first car rental company side terminal 2 and the second car rental company side terminal 8.

In addition, in the hard disk of the terminal 8 for the second rental car dealer, the charging information database 26 for storing the charging information transmitted from the terminal 2 for the first rental car dealer is stored.
Is being built.

Further, the first car rental agent side terminal 2 shown in FIG. 1 shows the customer identification information transmitted from the defect information distribution server 25 and the defect information associated with the information, as shown in FIG. The display unit 13 is connected via the BUS 23.

With such a hardware configuration, the CPU 19 of the defect information distribution server 25 communicates with the first car rental agent side terminal 2 and the second car rental agent side terminal 8 from the communication interface 22 via the network 24.

The hardware of the first car rental company side terminal 2 and the second car rental company side terminal 8 is substantially the same as the hardware configuration of the defect information distribution server 25 described above, and therefore its explanation is omitted.

Next, based on the above hardware configuration, the procedure of the defect information distribution method by the defect information distribution system 1 in the present embodiment will be described based on the flowcharts shown in FIGS. 3 and 4.

First, the defect information distribution server 25 waits for reception of the customer specifying condition transmitted from the first rental car dealer's terminal 2 via the Internet 24 (S01).
The customer identifying condition here may be that the name and address of the customer, the telephone number and the license office number, as well as a facial photograph read by a scanner. The customer identification condition in this embodiment is the name of the customer.

Therefore, when the first rent-a-car leasing company prepares the documents and the like necessary for renting out the vehicle to the customer, the customer-specified condition is transmitted from the terminal 2 of the first rent-a-car dealer side of the customer.
Then, the defect information distribution server 25 receives the customer specifying condition by the receiving unit 3 (S02).

Then, the customer specifying condition similar to the received customer specifying condition is detected from the customer information database 4 provided in the defect information distribution server 25 by the detecting unit 5 (S03). Then, at this time, it is determined which car rental company the customer who meets the received customer specifying condition has a transaction with (S04). In the present embodiment, it is assumed that the customer who meets the received customer specifying condition has a transaction with the second rental car company.

The customer information database 4 stores defect information for each car rental company. Therefore, when a customer specifying condition similar to the customer specifying condition received from the defect information database 27 is detected, the rental car dealer can be specified naturally.

In step 04, when it is determined that the rental car dealership having a transaction with the customer who meets the received customer specific condition is the first rental car dealer, the defect information database 27 stores the defect information associated with the detected customer specific condition. (S05).

Then, the detected customer specifying condition and the defect information extracted based on the customer specifying condition are transmitted to the first rental car dealer's terminal 2 (S06). This work is completed through the above steps.

If it is determined in step 04 that the rent-a-car dealer who has had a transaction with the customer who meets the received customer-specific condition is not the first rent-a-car dealer,
It is judged whether or not it is the second rental car company (S0
7).

Here, also when it is determined that the rental car dealer who has made a transaction with the customer who meets the received customer specific condition is the second rental car dealer, as in step 05, the defect associated with the detected customer specific condition is obtained. The information is extracted from the defect information database 27 (S08). That is, the customer corresponding to the customer specifying condition transmitted from the terminal 2 of the first car rental company has not paid the fee when the vehicle was rented by the second car rental company in the past, and is again the first car rental company. It's a bad customer trying to rent a vehicle.

Next, the detected customer specifying condition and the defect information extracted based on the customer specifying condition are transmitted to the first car rental company side terminal 2 and the second car rental company side terminal 8 (S09).

After transmitting each information, the defect information distribution server 25 instructs the second rental car agent side terminal 8 to issue a bill (S10). The contents of this invoice will be billed for the unpaid charges to the second rental car company.

If it is determined in step 07 that the rent-a-car dealer who has had a transaction with the customer who meets the received customer-identifying condition is not the second rent-a-car dealer, this operation ends.

Next, a billing process in which the first rental car dealer's terminal 2 bills for the issuance of a bill will be described with reference to the flowchart of FIG.

First, the first rent-a-car dealer side terminal 2 waits for reception of the bill data transmitted from the transmitting section 16 of the second rent-a-car dealer side terminal 8 (S20). In addition, it is preferable to wait for the bill at all times.

Then, in response to receiving the bill data created by the bill creating unit 15 of the second rental car dealer's terminal 8 (S21), the billing unit 17 charges the processing fee for each bill data. Yes (S22).

Further, the billing information that the fee has been billed by the billing unit 17 is transmitted to the second rental car dealer's terminal 8 (S23). Then, this billing information is stored in the billing information database provided in the second rental car dealer's terminal 8.

As a result, the second car rental agency
The expected value of reliably collecting unpaid charges can be improved, and the first rent-a-car dealer can obtain a fee associated with the collection of unpaid charges.

Through the above steps, the defect information distribution method in this embodiment is performed.

As described above, since the information about the bad acts that the customer has done in the past can be managed by the bad information distribution server 25, the bad acts of the customer can be dealt with promptly.

[0072]

According to the defect information distribution method, the defect information method distribution program, and the defect information distribution system of the present invention, it is possible to quickly determine the customer who needs attention in dealings.

Further, according to the defect information distribution method, the defect information distribution program, and the defect information distribution system of the present invention, it is possible to take an optimum measure based on the customer's past transaction history.

[Brief description of drawings]

FIG. 1 shows a block diagram of a defect information distribution system in the present embodiment.

FIG. 2 shows a hardware configuration diagram of a defect information distribution server according to the present embodiment.

FIG. 3 shows an operation procedure of a defect information distribution server in the present embodiment.

FIG. 4 shows an operating procedure of the defect information distribution server in the present embodiment.

FIG. 5 shows a charging procedure of a terminal of a first rental car dealer in the present embodiment.

[Explanation of symbols]

1 Failure information distribution system 2 Terminal of the first car rental company 3 Receiver (Receiving means) 4 Customer information database 5 Detection unit (detection means) 6 Extraction unit (extraction means) 7 Instruction unit (instruction means) 8 Terminals for second car rental companies 9 Transmitter (transmitting means) 10 Input section (input means) 11 transmitter (transmitting means) 12 Receiver (Receiving means) 13 Display unit (display means) 14 Receiver 15 Billing Department 16 Transmitter 17 Billing Department 18 ROM 19 CPU 20 RAM 21 hard disk 22 Communication interface 23 BUS 24 Network (Internet) 25 Defect information distribution server 26 Billing Information Database 27 Defect Information Database

Claims (13)

[Claims] 1. A method for distributing a defect information to a user terminal connected via a network, wherein the defect information distribution server, which distributes defect information related to a customer's misconduct, is transmitted from the user terminal. A receiving step of receiving a customer specifying condition for specifying a customer, an extracting step of extracting defect information about a defective action performed by a customer who adapts to the customer specifying condition from a predetermined database, and a defective action based on the defective information And a sending step of sending an instruction corresponding to the defect information and the bad behavior to the user terminal. 2. The defect information distribution method according to claim 1, wherein the customer specifying condition is a name of a customer. 3. The defect information distribution method according to claim 1, wherein the customer specifying condition is an identification code for identifying a customer. 4. The defective information distribution method according to claim 1, wherein the identification code is a driver's license number. 5. The defect information distribution method according to any one of claims 1 to 4, wherein the defect information is unpaid information of a price generated in a transaction with a customer. 6. The defect information distribution method according to claim 1, wherein in the instructing step, the customer is charged for the price generated in the transaction. 7. A method of delivering the defect information from a user terminal connected via a network to a defect information distribution server that distributes information related to a customer's misconduct, the user terminal comprising: Includes an input step of inputting a customer specifying condition for specifying a customer, a transmitting step of transmitting the customer specifying condition input in the input step to the defect information distribution server, and the customer transmitted from the defect information distribution server. Defect information comprising: a receiving step of receiving defect information on a defective act performed by a customer who adapts to a specific condition; and a display step of displaying the received defect information on a display unit included in the user terminal. Delivery method. 8. The user terminal to which the defect information is transmitted in the transmitting step is a user terminal other than a user terminal that inputs and transmits the customer specifying condition. Defect information delivery method described in. 9. The user terminal is a service provider side terminal that provides a service to a customer.
The defect information distribution method according to any one of 1. 10. The user terminal is a product provider side terminal for providing a product to a customer.
8. The defect information distribution method according to any one of 8. 11. The defect information distribution method according to claim 1, wherein the user terminal is a terminal of a vehicle lender that rents a vehicle to a customer for a predetermined period. 12. A defect information distribution server, which distributes defect information regarding a customer's misconduct, is a program for distributing the defect information to a user terminal connected via a network, the program being transmitted from the user terminal. A receiving step of receiving a customer specifying condition for specifying a customer, an extracting step of extracting defect information about a defective action performed by a customer who adapts to the customer specifying condition from a predetermined database, and a defective action based on the defective information And a transmitting step of transmitting an instruction corresponding to the defect information and the behavior to the user terminal, the defect information distribution program. 13. A defect information distribution server, which distributes defect information related to a customer's misconduct, is a system for distributing the defect information to a user terminal connected via a network, wherein the defect information is transmitted from the user terminal. Receiving means for receiving a customer specifying condition for specifying a customer, extracting means for extracting defect information regarding a defect action performed by a customer who adapts to the customer specifying condition from a predetermined database, and a defect action based on the defect information An inferior information distribution system, comprising: an instructing unit that issues an instruction to deal with the above; and a transmitting unit that transmits an instruction corresponding to the defect information and the misconduct to the user terminal.