JP2003016181A - Guide information providing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a guide information providing system which can adjust an environment where a user can easily receive service. SOLUTION: The guide information providing system 1 is provided with mobile terminals 11 to 13, a reception terminal computer 32 receiving identification information which is radio-outputted from the mobile terminals 11 to 13, a reception information accumulating means 51 accumulating identification information and a guide information providing means 42 supplying guide information to the user to the mobile terminals 11 to 13, an image display device 36 and a projection system 37 based on accumulated identification information. When ID is outputted from the mobile terminals 11 to 13 to the reception terminal computer 32, a server 31 supplies various pieces of guide information to the user based on ID. Thus, the user can obtain guide information on a requested service item even if the use does not send in a consultation ticket, and the environment where the user can easily receive service can be adjusted.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a guidance information providing system, and more particularly, to guidance information for providing guidance information to a user by using at least one display device installed in a management area. Regarding the providing system.

[0002]

[Background Art] When a user tries to receive a service in a hospital or in a management area such as a bank, the user is
After submitting a medical examination ticket or receiving a numbered ticket at the reception desk, it is common to wait until a call is made from the counter in the waiting room.

[0003]

However, when a user tries to receive a plurality of types of services, when the management area is, for example, a hospital, the user has a plurality of types for each department such as internal medicine and orthopedics. It is necessary to have a medical examination ticket, and if the management area is a bank, it is necessary to receive multiple types of numbered tickets for each service such as loan and transfer, creating an environment where users can easily receive services. It's hard to say.

An object of the present invention is to provide a guide information providing system which can prepare an environment where users can easily receive services.

[0005]

In order to achieve the above-mentioned object, the guidance information providing system of the present invention uses at least one or more display devices installed in the management area to provide guidance information to the user. Is a guidance information providing system for providing a mobile terminal that the user has and wirelessly outputs the identification information of the user, and a reception that receives the identification information wirelessly output from the mobile terminal of the user. Means, reception information storage means for storing the identification information received by the reception means, and guidance information for providing the display device with guidance information for the user based on the identification information stored by the reception information storage means. And providing means.

Here, examples of the display device include an image display device and a multimedia information display device. For example, a CRT (Cathode-Ray Tube) display, a liquid crystal display, a PDP (Plasma Display Panel), a screen, a wall surface. A projection system or the like that forms a projected image on a window or the like is conceivable. In addition, mobile terminals include mobile phones and PHSs (Personal Handy-phone Syste).
m), pager (NTT DOCOMO) and other portable wireless receivers, PDA (Personal Digit) with wireless communication function
al Assistant) can be used as the identification information output by the mobile terminal, such as the telephone number or e-mail address set for the mobile terminal, which is unique to the mobile terminal owned by the user. Signs are available. Further, as a method of wirelessly outputting from the mobile terminal to the reception means, a method of directly transmitting between the mobile terminal and the reception means and outputting may be adopted, and a line such as a mobile phone is used,
A method of outputting to the reception means via a network may be adopted.

According to the present invention, when the user outputs the identification information from the mobile terminal to the reception means, the guide information for the user is provided to the display device based on the accumulated information received by the reception means. Therefore, the user does not need to submit a medical examination ticket or take a numbered ticket, which saves the user troublesome work and creates an environment in which the user can easily receive the service. it can. Further, if the guide information providing system according to the present invention is constructed by using a mobile terminal such as a mobile phone that is already widely used, the system can be constructed at low cost.

In the guidance information providing system of the present invention, a position information collecting means for collecting position information of the mobile terminal of the user is provided, and a plurality of the display devices are provided.
The guide information providing means, based on the position information of the mobile terminal of the user collected by the position information collecting means,
A display device selection unit that selects a display device that distributes the guidance information from the plurality of display devices, and a distribution information output unit that distributes the guidance information to the display device selected by the display device selection unit. Is desirable. With this configuration, the guide information to be provided to the user can be distributed to the display device arranged near the user, so that the user can receive the guide information more reliably.

In the guidance information providing system of the present invention, the guidance information transmitted to the display device is guidance guidance information for guiding the user from a place where the display device is arranged to a predetermined place. Is desirable. In this way, the user can reach the predetermined place, for example, the place where the desired service is provided, without hesitation, by moving according to the guidance information displayed on the display device. Especially, as guidance information,
For example, by adopting an arrow display such as "Turn right at the next corner →", and displaying such a display on a large scale, even a small child or a person with weak eyesight can reliably see the guidance information. You will be able to reach the place smoothly.

In the guidance information providing system of the present invention, the guidance information providing means includes a delivery information output unit for delivering guidance information to the mobile terminal of the user, and the mobile terminal provides the delivery information output unit. It is desirable to provide a notification means for notifying the user that the guide information has been acquired from. Here, examples of the notification means include those using images, sounds, vibrations, light, and the like, and combinations of any of these. Notification means provided in advance in a mobile terminal such as a mobile phone. Can be adopted. In this way, the guide information can be distributed not only on the display device but also to the mobile terminal carried by the user, and the user can be notified that the distribution has been made. The guidance information can be reliably obtained even when the display device is in a position away from the device or in a blind spot of the display device. As a result, even if the installation interval of the display device is wide,
Since it is possible to make sure that the user is provided with the guidance information, the number of display devices to be arranged can be reduced, and the guidance information providing system according to the present invention can be configured at low cost. In addition, since the notification means notifies that the guidance information has been transmitted to the mobile terminal, for example, a person with weak eyesight can be notified by sound, and a person with weak viewing ability or a sleeping person can be notified by vibration. The guide information can be surely transmitted to the user.

In the guide information providing system of the present invention, the guide information providing means guides the user to the mobile terminal when the user does not respond to the guide information transmitted to the mobile terminal. It is desirable to distribute the information again and to distribute the guide information to almost all the display devices. In this way, when the user does not notice the guidance information transmitted to the mobile terminal, the guidance information is redistributed to the mobile terminal, and guidance is provided to almost all display devices arranged in the management area. Since the information is distributed, the user can be made aware of the distribution of the guidance information on both the mobile terminal and the display device, and the user can receive the guidance information more reliably.

In the guide information providing system of the present invention, it is preferable that the guide information transmitted to the mobile terminal is a schedule in the management area of the user. Thus, by providing the user with the schedule information in the management area, the user can effectively use the waiting time according to the schedule.

The guide information providing system of the present invention comprises user information storage means for storing personal information about the user, and the guide information providing means is based on the identification information received by the receiving means. A guide for retrieving the personal information of the user having the identification information from the user information storage means and creating guide information to be transmitted to the display device and / or the mobile terminal based on the retrieved personal information. It is desirable to have an information creation unit. With this configuration, when the receiving unit receives the identification information output from the mobile terminal of the user, the user information accumulating unit retrieves the personal data about the user. And
If guide information to be provided to the user is created based on the searched personal data, it is possible to provide the user with appropriate guide information according to the individual user.

In the guide information providing system according to the present invention, the accepting means includes a service selection operating section capable of selecting a service item to be received in the management area by the user operating the guide information creating section. It is desirable that the guide information transmitted to the display device and / or the mobile terminal is created based on the service item selected by the service selection operation unit. In this way, when the receiving unit receives the identification information output from the mobile terminal of the user, the user selects the service item to be requested by operating the service selection operation unit, and the guidance about the requested service is displayed. The information is provided to the user, and the user can obtain useful guidance information.

The guidance information providing system of the invention according to any one of claims 1 to 8 can be configured as a guidance information providing method and a program for executing this method, and is the same as the above. It is possible to enjoy the action and effect, and further, because the system can be configured using a general-purpose computer and display,
The versatility of the present invention is greatly improved.

[0016]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 shows a guidance information providing system 1 according to an embodiment of the present invention. The guidance information providing system 1 is used, for example, in a hospital as a management area to call a patient as a user or to guide a patient to a predetermined place such as an X-ray room. Specifically, the guidance information providing system 1
Are mobile terminals 11, 12, 13 and a LAN (Local Ar
ea Network) etc., a server 31, a reception terminal computer 32 as reception means, a terminal computer 33, a projection terminal 37 including a display terminal computer 34 and an image display device 35, and an image display device 36. There is.

The mobile terminals 11 to 13 are internally connectable to the server 31 and the reception terminal computer 32 via a wireless LAN that transmits and receives data by wireless communication, and the reception terminal computer 3 is connected via the wireless LAN.
2 can output its own ID (identification information).
Here, as the wireless LAN, for example, Bluetooth
th, HomeRF (Home Radio Frequency), or the like, which uses a wireless communication technology that uses a radio wave of a predetermined frequency is preferable, and in such a wireless LAN, between the server 31 and the mobile terminals 11 to 13. Even if there is an obstacle between the reception terminal computer 32 and the mobile terminals 11 to 13, they can communicate with each other. In order to be able to communicate with the server 31 and the reception terminal computer 32 via a wireless LAN, the mobile terminals 11 to 13 are preloaded with a module capable of transmitting and receiving radio waves of a predetermined frequency, and utility software for managing this module. ing.
The module may be configured to be turned on by, for example, pressing an operation button provided on the housing of the mobile terminal 11 to 13, or configured to be turned on / off on the utility software. May be.
The module may be externally attached to the mobile terminals 11 to 13.

Further, the mobile terminals 11 to 13 have a browser function and can display the data output from the server 31 or the reception terminal computer 32 on the display section. Further, the mobile terminals 11 to 13 have a notification means for notifying the user by vibration, light, sound or the like when receiving the wireless output from the server 31 or the reception terminal computer 32 via the above-described wireless LAN. is doing. In this embodiment, such mobile terminals 11 to 13 are used.
As a mobile phone, a mobile phone configured to be connectable to a wired telephone network via the base station by transmitting a signal to a base station (not shown) by wireless communication is adopted as a user. Mobile phones are being used. In addition, as the own IDs of the mobile terminals 11 to 13, the mobile terminal 1
Telephone numbers 1 to 13 are adopted.

A server 31 and a reception terminal computer 32
Are configured to be connectable via the network 20. Further, the server 31 and the reception terminal computer 32 also have a built-in module and utility software for enabling communication with the mobile terminals 11 to 13 via a wireless LAN, and the modules are always powered on. . The reception terminal computer 32 is a computer that receives the telephone number wirelessly output from the mobile terminals 11 to 13 as an ID. Terminal computer 3
3 is configured to be connectable to the server 31 via the network 20. The specific configuration of the server 31 will be described later.

The display terminal computer 34 and the image display device 35 are configured, for example, as a projection system 37 arranged in a waiting room in a hospital, a corridor or the like. In such a configuration, the information output from the server 31 is input to the display terminal computer 34 via the network 20, the modem, etc., and the image display device 35
Is displayed as a projected image on a screen or the like. The image display device 36 includes a liquid crystal display or the like,
The display terminal computer 34 and the image display device 3
Similar to the projection system 37 composed of five, it is appropriately arranged in a waiting room in a hospital, a corridor or the like. A plurality of such projection systems 37 and image display devices 36 are installed in the management area, and their positional information is stored in advance in the server 31, as will be described later in detail. The server 31 uses the position information to
The projection system 37 or the image display device 36 that transmits the guidance information is appropriately selected from the plurality of projection systems 37 and the image display device 36.

Next, regarding the specific configuration of the server 31,
This will be described below. The server 31, as shown in FIG.
CPU 31A including a PU 31A and a storage device 31B
OS that is executed by and has a multitasking function
Each is configured as a program deployed on top,
Position information collecting means 41 and guidance information providing means 42,
Reception information storage means 5 set in the storage device 31B
1, user information storage means 52, provider side schedule storage means 53, user side schedule storage means 54, display program storage means 55, guidance information storage means 56,
And reservation information storage means 57.

The position information collecting means 41 is used for the mobile terminal 11
It is a part that collects the position information of each user having. The position information collecting means 41 is provided by the guidance information providing means 4
The position information of the user is to be collected before the information is distributed to the user by means of 2, and the guide information providing means 42 uses the position information of the user collected by the position information collecting means 41. Based on the projection system 37
The guide information is distributed to the image display device 36. The acquisition of the position information of the user by the position information collecting means 41 is performed by, for example, displaying the image display device 36 or the display device of the projection system 37 on the mobile terminals 11 to 1.
When a mobile terminal 11 to 13 is installed in or externally attached to a module capable of wireless communication with the module in FIG. It may be performed by outputting to the position information collecting means 41. Here, the signal output from the display device to the position information collecting means 41 may be performed via the network 20. The mobile terminals 11 to 13 are GP
The mobile terminal 11 to 13 is provided with an S (Global Positioning System) function, and the mobile terminal 11 to 13 outputs its own position information to the position information collecting means 41 periodically by the wireless transmission function. Alternatively, the position information collecting means 41 may send a signal indicating that the position information of the mobile terminals 11 to 13 is requested.
Alternatively, the mobile terminal 11 to 13 may output its own position information to the position information collecting means 41. Note that as the wireless transmission, a method of directly transmitting between devices can be adopted, but a method of transmitting to the server 31 via the network 20 by using a line such as a mobile phone can also be adopted. .

The guide information providing means 42 includes a display device selecting section 421, a time schedule creating section 422, a display program creating section 423, a guide guide information creating section 424, and a delivery information output section 425. In addition,
The time schedule creation unit 422, the display program creation unit 423, and the guidance information creation unit 424 are guidance information creation units according to the present invention. Further, the guidance information according to the present invention is a user-side time schedule, a display program (call information), and guidance information. The display device selection unit 421 selects the projection system 37 or the image display device that provides guidance information from among the plurality of projection systems 37 and the image display device 36 based on the position information of the user output from the position information collection means 41. This is a part for selecting the device 36. In the present embodiment, the display device selecting unit 421 selects the projection system 37 or the image display device 36 arranged near the position of the user from the plurality of projection systems 37 and the image display device 36. Here, the position information collecting means 41 receives a signal output from a display device having the mobile terminals 11 to 13 within the wireless communicable area among the display devices of the image display device 36 and the projection system 37. , The display device that output the signal from
This means a display device arranged near the user's position.

The time schedule creating unit 422 is a time schedule (hereinafter referred to as a provider side) of a provider side that provides services performed in the management area based on the information stored in the reception information storage means and the personal information storage means. Schedule) and a time schedule of the user in the management area (hereinafter, user side schedule). Based on the provider-side schedule and the user-side schedule created by the time schedule creating unit 422, the guidance information providing unit 42 includes the mobile terminals 11 to 13 and the projection system 3 held by the user.
7, and guide information is transmitted to the image display device 36.

The display program creating section 423, based on the user side schedule accumulated by the user side schedule accumulating means 54, the display sections of the mobile terminals 11 to 13, the projection system 37, and the image display device 36.
This is a part for creating a display program for the content to be displayed in, and determines the display time of this display program and the distribution content. Here, the display time is set approximately 10 minutes before the examination / examination time of the user.

The guidance information creating unit 424 is a portion for creating guidance information to be displayed on the projection system 37 and the image display device. When the user-side schedule accumulated in the user-side schedule accumulating means 55 and the display device selected by the display device selecting unit 421 are determined as the guide guidance information, based on these,
The guide information to be displayed on the display device selected by the display device selection unit 421 is read out from the guide information stored in the guide guide information storage means 54. The distribution information output unit 425 transmits the guidance information to be displayed on each of the mobile terminals 11 to 13, the projection system 37, and the image display device 36, which are communicatively connected via the network 20 or the wireless network. It is the part to do.

The reception information storage means 51 is a part for storing the identification information of the user received by the reception terminal computer 32. As shown in FIG. 3, the reception information storage means 51 in the present embodiment is configured as a database including one table in which a record is set for each user. Information stored in the table includes an ID number using a telephone number, reception time, and requested service item. The user information accumulating means 52 is a part for accumulating personal information of each user, and as shown in FIG. 4, is configured as a database consisting of one table in which a record is set for each user. The information accumulated in the table includes ID, date of birth, gender, insurance card number, and reservation information. Such information is input from the terminal computer 33 or the like connected to the server 31 via the network 20. It The reservation information accumulating means 57 is a part for accumulating reservation information of each user, and is configured as a database in which a table is set for each user as shown in FIG. 5, and in each table, reserved service items are set. A record is set for each. Information stored in each table includes a reservation time.

The provider-side schedule accumulating means 53 is a part for accumulating the provider-side schedule created by the time schedule creating section 422, and in the present embodiment, the order of medical examinations at each location such as orthopedic surgery and an X-ray room, and the like. The time schedule such as inspection order is accumulated. Specifically, the provider side schedule accumulating unit 53 is configured as a database in which a table is set for each location as shown in FIG. 6, and a record is set for each user in each table. The information accumulated in each table includes an ID and a medical examination / inspection time. The provider side schedule accumulating means 53 is configured to be changeable, for example, by an input from the terminal computer 33 installed in each place. The user-side schedule accumulating unit 54 is a part for accumulating the user-side schedule created by the time schedule creating unit 422, and in the present embodiment, as shown in FIG. 7, a table is set for each user. It is configured as a database. In each table, a record is set for each service item received in the management area, and the information accumulated in each table includes medical examination / examination time.

The display program accumulating means 55 is a part for accumulating the display program created by the display program creating unit 423, and as shown in FIG. 8, a database consisting of one table in which a record is set for each display time. Is configured as. Information stored in the table includes an ID, a user name, and distribution contents. Of these, the distribution content is call information for calling the user to a predetermined place, and is composed of text data. The guidance information storage means 56 is a portion for accumulating the guidance information displayed on the plurality of projection systems 37 and the image display device 36. The guidance information is information displayed on the display device to guide the user from a place where the display device is arranged to a predetermined place. As shown in FIG. 9, the guide guidance information storage means 56 includes a projection system 37 and an image device 36.
It is configured as a database in which a table is set for each table. In each table, a record is set for each guide location, and information stored in each table includes distribution contents.

Next, such a guidance information providing system 1
The operation of will be described. The operation of the guidance information providing system 1 according to the present embodiment is roughly divided into four categories of acceptance of identification information, creation of a time schedule, creation and distribution of a display program, and creation and distribution of guidance information. Since these are performed independently by using, each operation will be described.

(1) Reception of identification information Reception of identification information is executed according to the flowchart shown in FIG. First, the user visits the hospital and enters the wireless communication area with the reception terminal computer 32 to power on the modules built in the mobile terminals 11 to 13 to access the reception terminal computer 32. (Processing S11). When the reception terminal computer 32 is accessed, a screen prompting the user to input the user ID and password is displayed on the display units of the mobile terminals 11 to 13 (process S12). According to this input screen, the user
When D and the password are input (process S13), the reception terminal computer 32 confirms that each input item has been input, and determines whether the ID and password are correct (process S14). In the case of an incorrect ID or the like, the reception terminal computer 32 displays a message to that effect on the display units of the mobile terminals 11 to 13, and also displays a screen prompting the input of the ID and the like again. On the other hand, when the reception terminal computer 32 determines that the correct ID or the like is input,
The ID information is output to the server 31 together with the reception time when the user has accessed the reception terminal computer 32 (process S15: reception procedure).

(2) Creation of Time Schedule (Part of Guide Information Providing Procedure) Creation of the provider side schedule and the user side schedule is executed by the server 31 as a main component according to the flowchart shown in FIG. . When the ID and the information on the reception time output from the reception terminal computer 32 are input to the server 31 (step S21), the user information storage means 52 searches the personal information having the ID of the input information to retrieve the personal information. The presence or absence of is confirmed (processing S22). If personal information exists in the user information storage means 52, it is confirmed whether or not there is reservation information among the personal information (process S).
23). The information is stored in the user information storage means 52 and the reservation information storage means 57 by inputting data to the server 31 from a terminal computer 33 connectable via the network 20 (user information storage). procedure).

When the server 31 determines that there is no personal information of the user (that is, when the user is the first visit), or that there is no reservation information even if there is personal information, the server 31 for reception of that fact. Then, the reception terminal computer 32 displays a screen G4 for prompting the user to input the service requested by the user, as shown in FIG. 12, on the monitor. In accordance with this input screen, the user can
When the service selection button G41 as a service selection operation unit such as “Orthopedics” is pressed, the reception terminal computer 3
The requested service item in which 2 is input is confirmed, and the information is transmitted to the server 31 (process S24: service selection procedure). When the service item information is input to the server 31, the reception information storage means 51 stores the user name, reception time, and requested service item information as one record having a predetermined ID (acceptance information storage). Procedure), the time schedule creation unit 42
Output to 2. On the other hand, when the server 31 has the personal information of the user and the reservation information, the server 31 searches and confirms the reservation information by the reservation information storage means 57, and thereafter, the reservation information is stored together with the user ID. It is output to the time schedule creation unit 422.

When the above-mentioned information is input, the time schedule creating section 422 first searches the provider side schedule accumulating means 53 for a table corresponding to the requested service item. Specifically, for example, when the requested service item is “examination in X-ray room”, the table in the X-ray room is selected. Next, the time schedule creation unit 422
Based on the reception time or reservation time of each user stored in the reception information storage means 51, the examination order or inspection order of each user is set, and after the examination / inspection time is set, the provider side schedule is set. The accumulating means 53 accumulates the information of the user name and the examination / inspection time as one record having a predetermined ID on the table (process S2).
5).

After creating the provider side schedule in this way, the time schedule creating section 422 starts creating the user side schedule for each user (guidance information creating procedure). First, the time schedule creation unit 422
Sets a table for each user in the user side schedule accumulating means 54. Next, the time schedule creation unit 422 searches the records of the predetermined user searched from the plurality of tables of the provider side schedule accumulating unit 53, and finds the searched record in the user side schedule accumulating unit 54. Are arranged in the table in order of time and accumulated (process S26). After the user-side schedule is created, the user-side schedule is wirelessly output from the server 31 to the mobile terminals 11 to 13 owned by the user via the distribution information output unit 425 (distribution for mobile terminal). Procedure) on the display unit of the mobile terminal 11-13.
A screen G1 as shown in is output and displayed. Here, when receiving the user-side schedule, the mobile terminals 11 to 13 notify the user of the reception by sound or vibration. The user-side schedule received by the mobile terminals 11 to 13 is stored in the memory of the mobile terminals 11 to 13 and can be called up on the display unit of the mobile terminals 11 to 13 at any time.

(3) Creation and Distribution of Display Program (Part of Guide Information Providing Procedure) The creation and distribution of the display program are also performed by the server 31 as a main component according to the flowchart shown in FIG. As described above, the user-side schedule is stored in the user-side schedule storage means 54 and then output to the display program creation unit 423. In the display program creation unit 423, the mobile terminals 11 to 1 are based on the requested service item among the information on the user side schedule.
The distribution contents to be distributed to the display unit of No. 3, the projection system 37, and the image display device 36 are set, and the display time (distribution time) is set based on the examination / examination time (process S31). As a result, a record is created for each display time to create a display program composed of a plurality of records (process S32: guide information creating procedure) and stored in one table in the display program storage means 55. Here, the display time is set approximately 10 minutes before the examination / consultation time, and the distribution content is composed of text data transmitted to the mobile terminals 11 to 13 of the user at the set display time, and the request is made. It is set according to the service item.

Next, the display program stored in the display program storage means 55 is output to the distribution information output unit 425 and executed. At the display time of the display program, the position information collecting means 41 causes the mobile terminals 11-1.
The position information of No. 3 is collected (position information collecting procedure), and the display device selecting unit 421 selects the display device arranged near the position of the user (display device selecting procedure). After that, the distribution information output unit 425 specifies the display device (step S33),
Specified display device and user's mobile terminals 11 to 1
3 distributes the distribution contents to the user 3 (process S34: display device distribution procedure, mobile terminal distribution procedure). Then, for example, as shown in FIG. 15, a screen G2 for calling the user to a predetermined place is output and displayed on the display units of the mobile terminals 11 to 13. Here, the mobile terminals 11 to 13 notify the user by sound or vibration when receiving the distribution content. On the other hand, the reception terminal computer 3
2 means that after distribution, the user clicks the OK button G2 on the screen G2.
It is confirmed whether 1 has been pressed (process S35).

When the OK button G21 is not pressed within approximately 5 minutes after the distribution of the distribution contents, the fact is output from the reception terminal computer 32 and the server 3
1 is input to the delivery information output unit 425. Then, the distribution information output unit 425 redistributes the distribution content to the mobile terminals 11 to 13 and also distributes the distribution content to all the image display devices 36 and the projection system 37 installed in the management area (process S36). ), O
This operation is repeated until it is confirmed that the K button G21 has been pressed. 5 after distribution of distribution contents
If the OK button G21 is pressed within a minute, the fact is output from the reception terminal computer 32 and the server 31
Entered in.

(4) Creation and Distribution of Guide Information (Part of Procedure for Providing Guide Information) The creation and distribution of guide information is also performed by the server 31 as a main component according to the flowchart shown in FIG. When the server 31 receives a message that the OK button G21 is pressed from the reception terminal computer 32 (process S).
41), the distribution information output unit 425 outputs and displays to the mobile terminals 11 to 13 text data indicating that guidance guidance will be started, such as “I will start guidance guidance.”.

After that, the server 31 operates the display device selecting section 4
The display device arranged near the position of the user is selected at 21 (process S42), and the guide information to be transmitted to this display device is created by the guide information creating unit 424 (process S4).
3). The guidance information creating unit 424 specifies the selected display device, searches the guidance information storage means 56 for a table corresponding to the display device, reads the table, and uses the table among the plurality of records on the table. Select one record corresponding to the service item requested by the person (guidance information creation procedure). Next, the guidance information creating unit 424 sets the distribution content of the selected record to the distribution information output unit 425.
It is output to the designated display device via (step S44: display device distribution procedure). Then, for example, the image display device 3
On screen 6, a screen G3 as shown in FIG. 17 is output and displayed. Although not shown in the distribution content shown in FIG. 9, the screen G3 shown in FIG. 17 is composed of a text data display and an arrow display.

After distributing the distribution contents to the image display device 36, the server 31 collects the position information of the user by the position information collecting means 41, and based on this position information, whether or not the user has arrived at the guidance place. Is confirmed (process S4
5). When the server 31 confirms that the user has arrived at the guidance place, that is, the position of the user is near the guidance place, the server 31 ends the distribution of the guidance information. on the other hand,
When the server confirms that the user has not arrived at the guidance place, that is, the position of the user is far from the guidance place, the server performs steps S42 to S45 until it confirms that the user has reached the guidance place. Repeat the operation.

According to this embodiment as described above, the following effects can be obtained. That is, in the present embodiment, the user can move the mobile terminal 11 to the reception terminal computer 32.
When the ID is output from 13, the server 31 provides various guidance information to the user based on this ID, so that the user requests even if he / she does not submit a medical examination ticket or take a numbered ticket, for example. You can get guidance information about service items. As a result, the troublesome work of the user can be omitted, and an environment where the user can easily receive the service can be prepared. Moreover, since the mobile phone which has already been widely used is used as the mobile terminals 11 to 13, the guide information providing system 1 can be constructed at low cost.

In the present embodiment, the image display device 36 or the projection system 37 for transmitting the guide information is selected by the display device selection section 421 based on the user's position information collected by the position information collecting means 41. Therefore, the guide information provided to the user can be distributed to the display device arranged near the user. This allows the user to receive the guidance information more reliably.

On the display device such as the image display device 36 and the projection system 37, the guide information for guiding the user from the place where the display device is arranged to a predetermined place is displayed. By moving according to the guidance information displayed on the device, it is possible to reach the predetermined place from the display device, for example, an orthopedic surgery or an X-ray room without hesitation. In particular, in the present embodiment, as the guidance information, in addition to the display of the guidance information by the text data, since the arrow display is adopted, young children, even people with weak eyesight can reliably see the guidance information, You can get to the place smoothly.

In this embodiment, the display device such as the image display device 36 and the projection system 37, the mobile terminal 1 is used.
Since the guide information is distributed to both 1 to 13,
Even when the user is away from the display device or in the blind spot of the display device, the guidance information can be reliably obtained. Accordingly, even if the installation intervals of the image display device 36 and the projection system 37 are widened, it is possible to make the user surely notice that the guide information is being provided. The number can be reduced and the guide information providing system 1 can be constructed at low cost. Further, in the mobile terminals 11 to 13, when the guide information is input, the user is informed that the guide information has been input by vibration or sound. , It is possible to notify the user of a weak viewing ability or a sleeping person by vibrating, so that the guide information can be surely transmitted to the user.

When the user does not notice the call information transmitted to the mobile terminals 11 to 13, the guide information is redistributed to the mobile terminals 11 to 13 and all the images arranged in the hospital are displayed. Since the guide information providing system 1 is configured so that the guide information is distributed to the display device 36 and the projection system 37, the mobile terminal 11
To 13 and the display device of the image display device 36 and the projection system 37, the user can be made aware of the distribution of the guide information, and the user can receive the guide information more reliably. .

Since the user-side schedule in the hospital is distributed to the mobile terminals 11 to 13 of each user, the user can effectively use the waiting time according to the schedule.

Based on the ID of the mobile terminal received by the reception terminal computer 32, the user information storage means 52.
Since the personal information of the user who owns the mobile terminal 11 to 13 is searched from and the guide information to be provided to the user is created based on this personal information, the appropriate guide information according to the individual user Can be provided to the user.

A screen G4 prompting the user to input a service requested is displayed on the monitor of the reception terminal computer 32, and the user selects the service selection button G41 on this screen G4, thereby allowing the user to enter the management area. Since the service to be received is selectable and the guide information is provided to the user based on the selected service item, the user can surely obtain useful guide information.

The present invention is not limited to the above-mentioned embodiment, and modifications and improvements within the range in which the object of the present invention can be achieved are included in the present invention. For example,
In the above embodiment, the position information collecting means 41, the guidance information providing means 42, the reception information storage means 51, the user information storage means 52, the provider side schedule storage means 53, the user side schedule storage means 54, and the display program storage. The means 55, the guidance information storage means 56, and the reservation information storage means 57 were all integrated in one server 31,
Not limited to this, each means may be set in a different server according to the function of each means, and the entire system may be configured to realize the functions described in the above embodiments. Further, a display device selection unit 421, a time schedule unit 422, a display program creation unit 423, which constitutes the guidance information providing unit 42,
Guide information creating unit 424 and delivery information output unit 42
Similarly, with respect to No. 5, each unit may be set in a different server depending on the function of each unit, and the entire system may be configured to realize the functions described in the above-described embodiment.

To obtain the user's position information, a plurality of devices (not limited to display devices) having modules capable of wireless communication with the modules in the mobile terminals 11 to 13 are installed in the management area, When the mobile terminals 11 to 13 enter the wireless communicable area of any of these devices, the device having the wireless communicable area outputs a signal to that effect, so that the user outputs the signal. You may make it understand that it is located in the vicinity. Furthermore, if these devices are arranged so that the wireless coverage areas partially overlap each other, when the mobile terminals 11 to 13 are located,
Since signal outputs from a plurality of devices can be obtained, more accurate position information of the user can be obtained by obtaining the position information of the user based on the position information of the devices that output these signals. Further, the management area is not limited to a hospital, but a bank, a theme park, or the like can be applied.

[0052]

According to the present invention, there is an effect that an environment in which a user can easily receive a service can be prepared.

[Brief description of drawings]

FIG. 1 is a schematic configuration diagram showing a guidance information providing system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a structure of a server in the embodiment.

FIG. 3 is a diagram showing a structure of a table which constitutes acceptance information storage means in the embodiment.

FIG. 4 is a diagram showing a structure of a table which constitutes user information storage means in the embodiment.

FIG. 5 is a diagram showing a structure of a table forming a reservation information storage unit in the embodiment.

FIG. 6 is a diagram showing a structure of a table which constitutes a provider side schedule accumulating unit in the embodiment.

FIG. 7 is a diagram showing a structure of a table which constitutes a user side schedule accumulating unit in the embodiment.

FIG. 8 is a diagram showing a structure of a table which constitutes a display program accumulating unit in the embodiment.

FIG. 9 is a diagram showing a structure of a table constituting the guidance information storage means in the embodiment.

FIG. 10 is a flowchart showing a procedure of receiving identification information in the embodiment.

FIG. 11 is a flowchart showing a procedure of creating a time schedule in the embodiment.

FIG. 12 is a diagram showing a requested service input screen displayed on the monitor of the reception terminal computer in the embodiment.

FIG. 13 is a diagram showing a user-side schedule screen displayed on the display unit of the mobile terminal in the embodiment.

FIG. 14 is a flowchart showing a procedure of creating and distributing a display program in the embodiment.

FIG. 15 is a diagram showing a calling screen displayed on the display unit of the mobile terminal in the embodiment.

FIG. 16 is a flowchart showing a procedure for creating and distributing guidance information in the embodiment.

FIG. 17 is a diagram showing a guide screen displayed on the image display device in the embodiment.

[Explanation of symbols]

1 Guidance information provision system 32 Reception terminal computer (reception means) 36 Image display device (display device) 37 Projection system (display device) 41 Location information collection means 42 means for providing guidance information 51 Reception information storage means 421 display device selection unit 422 Time schedule creation section (guidance information creation section) 423 Display program creation section (guidance information creation section) 424 Guide information creation unit (guidance information creation unit) 425 Delivery information output section G41 Service selection button (service selection operation part)

─────────────────────────────────────────────────── ─── Continuation of front page (51) Int.Cl. ⁷ Identification code FI theme code (reference) G08G 1/005 H04B 7/26 106A F term (reference) 2F029 AA07 AB07 AC06 AC16 AC18 5H180 AA22 BB05 BB15 FF05 FF25 FF33 FF40 5K067 AA21 BB04 BB21 CC08 CC10 DD17 DD53 EE02 EE10 EE16 FF23 HH23 JJ52 JJ56 KK13

Claims (17)

[Claims] 1. A guide information providing system for providing guide information to a user by using at least one display device installed in a management area, wherein the user has the guide information and the user has the guide information. A mobile terminal that wirelessly outputs the identification information, a reception unit that receives the identification information wirelessly output from the user's mobile terminal, a reception information storage unit that stores the identification information received by the reception unit, A guide information providing system comprising: a guide information providing unit for providing a display device with guide information for the user based on the identification information accumulated by the reception information accumulating unit. 2. The guide information providing system according to claim 1, further comprising a position information collecting unit that collects position information of the mobile terminal of the user, and a plurality of the display devices are provided. Means, based on the position information of the mobile terminal of the user collected by the position information collecting unit,
A display device selection unit that selects a display device to which the guidance information is to be distributed from the plurality of display devices, and a distribution information output unit that distributes the guidance information to the display device selected by the display device selection unit. A guide information providing system characterized by being available. 3. The guidance information providing system according to claim 2, wherein the guidance information transmitted to the display device guides the user from a place where the display device is arranged to a predetermined place. A guidance information providing system characterized by being guidance information. 4. The guidance information providing system according to claim 1, wherein the guidance information providing unit includes a delivery information output unit that delivers the guidance information to the mobile terminal of the user. The guidance information providing system, wherein the mobile terminal includes a notification unit that notifies the user that the guidance information has been acquired from the distribution information output unit. 5. The guidance information providing system according to claim 4, wherein the guidance information providing unit is configured to notify the user of the user when the user does not respond to the guidance information transmitted to the mobile terminal. A guide information providing system characterized in that the guide information is redistributed to a mobile terminal and the guide information is distributed to almost all display devices. 6. The guide information providing system according to claim 4 or 5, wherein the guide information transmitted to the mobile terminal is a schedule of the user in the management area. Guide information providing system. 7. The guidance information providing system according to claim 1, further comprising a user information storage unit that stores personal information about the user, wherein the guidance information providing unit is Based on the identification information received by the reception means, the user information storage means is searched for the personal information of the user having the identification information, and based on the searched personal information, the display device and / or the movement information. A guidance information providing system comprising a guidance information creation unit that creates guidance information transmitted to a body terminal. 8. The guide information providing system according to any one of claims 1 to 7, wherein the reception unit is a service in which a service item received in the management area can be selected by an operation of the user. A selection operation unit, wherein the guidance information creation unit is configured to display the display device and / or the display device based on the service item selected by the service selection operation unit.
Alternatively, a guide information providing system characterized by creating guide information transmitted to the mobile terminal. 9. A guide information providing method for providing guide information to a user by using at least one display device installed in a management area, wherein the user has the guide information and the user has the guide information. The reception procedure for receiving the identification information wirelessly output from the mobile terminal that wirelessly outputs the identification information, the reception information storage procedure for storing the identification information received in the reception procedure, and the reception information storage procedure A guide information providing method for providing the display device with guide information for the user based on the identification information. 10. The guidance information providing method according to claim 9, further comprising a location information collecting procedure for collecting location information of the mobile terminal of the user, wherein the guidance information providing procedure is the location information collecting procedure. Based on the location information of the mobile terminal of the user collected in
A display device selection procedure for selecting a display device to distribute the guidance information from a plurality of display devices, and a display device distribution procedure for distributing the guidance information to the display device selected in the display device selection procedure. A method for providing guidance information, characterized by being present. 11. The guidance information providing method according to claim 10, wherein the guidance information transmitted to the display device in the display device distribution procedure is predetermined for the user from a place where the display device is arranged. A guide information providing method, characterized in that the guide information is guide information for leading to a location. 12. The guide information providing method according to claim 9, wherein the guide information providing procedure is a mobile terminal distributing procedure for distributing guide information to the user's mobile terminal. When the mobile terminal acquires the guide information distributed in the mobile terminal distribution procedure, the mobile terminal notifies the user of that fact. 13. The guidance information providing method according to claim 12, wherein, in the guidance information providing procedure, if the user does not respond to the guidance information transmitted to the mobile terminal, A guide information providing method characterized in that the guide information is redistributed to a mobile terminal and the guide information is distributed to almost all display devices. 14. The guide information providing method according to claim 12 or 13, wherein the guide information transmitted to the mobile terminal in the mobile terminal distribution procedure is within the management area of the user. A method for providing guidance information, characterized in that the schedule is. 15. The guidance information providing method according to claim 9, further comprising a user information accumulation procedure for accumulating personal information regarding a plurality of users, wherein the guidance information provision procedure includes: Based on the identification information received in the reception procedure, the personal information of the user having the identification information is retrieved from the personal information of the plurality of users accumulated in the user information accumulation procedure, and the retrieved personal information A guide information providing method for preparing guide information to be transmitted to the display device and / or the mobile terminal based on the above. 16. The guidance information providing method according to claim 9, further comprising a service selection procedure of selecting a service item that the user receives in the management area, the guidance information creation procedure. Then, a guidance information providing method characterized by creating guidance information to be transmitted to the display device and / or the mobile terminal based on the service item selected in the service selection procedure. 17. A program for executing the guidance information providing method according to any one of claims 9 to 16.