JP2003016176A - Procedure system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To efficiently perform a plurality of required procedures in association with a specified event such as the move of a family. SOLUTION: A procedure system is provided with an electronic form database storing an electronic form used for a plurality of procedures, the event, a procedure table showing correspondence with the procedure associated with the event, a procedure method table showing a procedure method which can be performed for performing the procedure at every procedure, an acquirement means receiving the designation of the event or the designation of the required procedure in association with the event from a user and acquiring electronic form data on the required procedure document by referring to the electronic form database and a display means displaying the electronic form of the procedure document with information on the procedure method by referring to the procedure method table.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for performing various application and notification procedures using the Internet or the like.

[0002]

2. Description of the Related Art Conventionally, various procedures such as application and notification to public offices, application to companies, registration, contracts, etc. have been basically performed using paper documents. In other words, the procedure was carried out by the procedure in which the procedure operator fills in the necessary information on the form prepared in advance, and further, affixes it as necessary, attaches the required documents, and submits it to the recipient. .

On the other hand, with the recent progress of network technology and the trend toward paperless, electronic documents data, not paper documents, are exchanged on the Internet, so that various procedures described above can be performed efficiently. It is becoming possible to do so.

[0004]

However, when a user who carries out such a procedure inputs necessary items into an electronic form and prepares an electronic document, basically, each procedure destination is individually processed. It is required to create and submit a submission process. This means that when multiple procedures such as notification are required for a specific event, for example, when moving a family, it is necessary to perform the procedures required for multiple people within a predetermined time limit. Yes, it becomes complicated.

The present invention has been made in view of the above problems, and it is possible to efficiently execute a plurality of procedures required in connection with a specific event such as moving of a family. To do so.

[0006]

According to one aspect of the present invention, a procedural system includes an electronic form database storing electronic forms used for a plurality of procedures.
A procedure table that shows the correspondence between events and procedures related to the event, a procedure method table that shows the procedure method that can be executed to execute the procedure for each procedure, and is necessary in relation to the designation of the event or the event. To obtain electronic form data of necessary procedure documents by referring to the procedure table and the electronic form database, and by referring to the procedure method table, And a presenting means for presenting the electronic form to the user together with information on the procedure method.

According to the procedure system configured as described above, when the user specifies an event or a procedure related to the event, electronic form data for the procedure is acquired from the electronic form database. Next, the executable procedure method for each procedure is determined by referring to the procedure method table, and the electronic form of the procedure document is provided to the user in a form classified for each procedure method.

In one aspect of the above-mentioned procedure system, the procedure table shows correspondence between an event that occurs in a group including a plurality of persons and a procedure required for each member of the group in relation to the event. The acquisition unit acquires electronic form data of necessary procedure documents for each member of the group. As a result, the user can easily prepare the required procedure documents for each member of the group.

In another aspect of the above-mentioned procedure system, the acquisition means receives information about a member of the group from a user, refers to the procedure table, and electronically obtains a necessary procedure document for each member of the group. Get the form. Thus, it is possible to narrow down the necessary procedure documents and provide them to the user by using the information about the members of the group.

In still another mode of the above-mentioned procedure system, the procedure table stores a procedure method that can be executed when the procedure subject is the principal and an agent, and the presenting means is the procedure subject. Receives information indicating whether the person is the person or the agent from the user, and refers to the procedure table to present information on the executable procedure method. As a result, it is possible to proceed with an appropriate procedure method depending on whether the procedure subject is the principal or the agent.

In still another mode of the above-mentioned procedure system, procedure document data is created by inserting data necessary for the electronic form of the procedure document into the electronic form, and the procedure document data is classified for each of the procedure methods to be used by the user. A transmission means for transmitting to the terminal device is provided. Thus, the user can create the necessary procedure document data by operating the terminal device and inputting the necessary items.

[0012] In still another mode of the above-mentioned procedure system, the transmitting means includes means for transferring data for common input items included in a plurality of procedure documents to electronic forms of the plurality of procedure documents. As a result, the user can perform the input work for all the corresponding procedure documents by inputting the common input items only once. The data for the common input items may be stored in the storage medium.

In still another aspect of the above procedure system, related information of a plurality of procedures is classified and managed for each procedure,
Management means for presenting the relevant information to the user in response to the user's request is provided. Thereby, the user can browse the related information of each procedure as needed.

In still another mode of the above-mentioned procedure system, the management means manages the related information separately for each progress status of the procedure and presents it to the user together with the progress status of each procedure. This allows the user to easily check the progress of each procedure.

In still another aspect of the above-mentioned procedure system, the relevant information is procedure document data of the procedure, attached data necessary for the procedure, and time of processing performed in the procedure. It contains at least one of the information.
Therefore, the user can easily acquire the procedure document data and the attached data actually used for the procedure, and / or the time information of the processing performed.

[0016]

BEST MODE FOR CARRYING OUT THE INVENTION Preferred embodiments of the present invention will be described below with reference to the drawings. [1] System Configuration FIG. 1 conceptually shows the configuration of a procedure system according to the embodiment of the present invention. The procedural system of the present invention is
This is to collectively carry out a plurality of procedures required for marriage and other events.

As shown in FIG. 1, a procedure subject 2, a procedure destination 3, a form production company 5, an external function provider 10, and an application / notification platform (hereinafter simply referred to as “platform”) 20 are provided via the Internet 1. It is connected. The present invention can also be applied to networks other than the Internet.

The procedural entity 2 is a person who performs various procedures such as application and includes individuals and companies. The procedures include, for example, various applications, notifications and registrations made by individuals and companies to public offices, as well as applications, registrations and contracts made by individuals and companies to private companies. The procedure destination 3 is a party to whom the procedure subject 2 performs predetermined procedures, and includes private companies such as banks and insurance companies in addition to public offices. Although only one procedure destination 3 is shown in FIG. 1, a plurality of procedure destinations 3 are actually connected to the Internet 1.

The form production company 5 is a company that creates and provides electronic forms of documents required for various procedures performed by the procedure subject 2 with respect to the procedure destination 3. Conventional procedures such as applications have been carried out using paper documents, but in this procedure system, procedures are executed using electronic forms. The "electronic form" is electronic data corresponding to an application form or the like in a state before the procedural entity fills in necessary items. The electronic form includes a document name, an input item name, an input field, and the like in advance, and the procedural entity inputs necessary items into the input field. The data that the procedural entity inputs necessary information into the electronic form and is ready to be submitted to the procedure destination may be hereinafter referred to as an “electronic document” in the sense that it is distinguished from the unfilled electronic form. The form production company 5 has a role of creating electronic forms to be used for various procedures in response to a request from the procedure destination 3 and the like, and providing and registering them on the platform 20.

The platform 20 is operated by the company A and enters between the procedure main body 2 and the customer 3 to perform various processes associated with the execution of the procedure. In addition, the external function provider 10
Is a company that provides various specialized processes, services, etc. in connection with execution of procedures by the platform 20.
Such as an institution. With such a configuration, the procedure is executed between the procedure subject 2 and the procedure destination 3.

Next, the configuration of the procedure system of the present invention will be described in detail with reference to FIG. FIG. 2 is a functional block diagram showing the configuration of the procedure system.

In FIG. 2, the procedural entity 2 communicates with the platform 20 through the Internet in various forms to perform procedures. As a method of accessing the platform 20, the procedural entity 2 can use a personal computer, a mobile phone, a PDA, etc. installed at home or at work. The procedural entity 2 basically enters the platform 20 through a predetermined website on the Internet. In the case of a personal computer, use a web browser to access the site of Platform 20,
Data on the side of the procedural entity 2 can be transmitted to the platform 20 by accessing the site of the platform via the product portal site or sending an electronic mail to the site. Similarly, when using a mobile phone, it is possible to communicate with the platform 20 by connecting to the Internet to browse a web page or send an electronic mail. In addition, procedure main body 2
The data transmitted from the platform 20 to the platform 20 includes an electronic document created by the procedure subject 2 for various procedures, an electronic signature, and other incidental data.

The communication from the platform 20 to the procedural entity 2 can also be executed using the personal computer, the mobile phone or the like of the procedural entity 2. That is, the platform 20 can send data to the procedure main body 2 on a web browser, and can also send data to a personal computer or a mobile phone as an electronic mail or a file itself. When the procedure subject 2 side has a printer connected to the personal computer, the procedure subject 2 can output the data downloaded through the personal computer to the paper medium by the printer. The data transmitted from the platform 20 to the procedure subject 2 includes electronic forms required for performing the procedure, information regarding the progress and completion of the procedure, the procedure destination 3 from the procedure destination 3 during or after the execution of the procedure. Includes notification data sent to.

The procedure destination 3 is an agency, company, etc. that receives various procedures such as public offices, government offices, companies, etc. Procedure destination 3
Uses the terminal device to connect to the Internet and execute the procedure. The terminal device of the procedure destination 3 includes a data transfer block 3a and a form production instruction block 3b.

The data transfer block 3a transfers electronic documents such as an application form with the platform 20. The electronic document itself such as an application form is created by the procedure subject 2 and transmitted to the platform 20, and the platform 20 transmits the electronic document to the procedure destination 3 after a predetermined process.
Therefore, the data transfer block 3a plays a role of receiving various procedures at the procedure destination 3. Further, the data transfer block 3a converts the format of the electronic document of the received application form, if necessary. For example, when the format of an electronic form such as an application form used in the platform 20 (that is, the electronic form in which the procedure entity inputs necessary items) and the electronic form used in the procedure destination 3 are different (note that the format is Even if they are different, the input items are the same), and a process of converting the electronic document received from the platform 20 into a format dedicated to the procedure destination 3 is performed. This is, for example, X
This can be done by using the tag of the electronic document composed of a structured language such as ML.

The form production instruction block 3b is
The form manufacturing company 5 is instructed of the requirements specified within the procedure destination 3 and is requested to manufacture an electronic form conforming to the requirements.

The form production company 5 has a form production & registration block 6 for producing an electronic form required for the procedure in response to an instruction from the procedure destination 3. The form production & registration block 6 includes a format conversion function 7, a form registration function 8 and a componentization management function 9. The form registration function 8 transmits the produced electronic form or notification template to the platform 20 for registration. The format conversion function 7 performs format conversion (eg, XFA to P) as needed in the process of manufacturing an electronic form and / or the process of registering the platform 20.
Conversion to DF, etc.). The component management function 9
Store and manage the produced electronic forms in parts.
The electronic form is composed of a plurality of sections like a normal paper application document. Here, each section is manufactured as a part, and as an aggregate of a plurality of parts, 1
Composing two electronic forms. By doing so, the parts used in a large number of electronic forms, such as addresses and names, can be shared and managed, and the production, modification, transformation, etc. of the electronic forms can be made more efficient.

The platform 20 is a part that plays a central role in the application / notification procedure, and is roughly classified into a data reception block 30, a data distribution block 35, a process management block 40, an application / notification procedure block 45, and a file generation block 50. , A data management block 55, a form management block 60, and a procedure log management block 65.

The data reception block 30 is used by the procedure main body for application by means such as a web browser and electronic mail.
This is a process for receiving data related to procedures such as billing, and is configured to be able to receive data through a plurality of means such as a portal site, a web browser, and a mobile phone. The data provided by the procedural entity 2 is HTM.
It supports multiple formats such as L and XFA (JetForm compatible). The data reception block 30 includes a site cooperation function 31, a data reception function 32, and a mail reception function 33. The site cooperation function 31 processes applications, requests, etc. for procedures in cooperation with a product portal site or the like. The data reception function 32 performs a process of receiving data transmitted from the procedure subject 2. Also, mail reception function 3
The process 3 receives the electronic mail data transmitted from the procedure subject 2. The data reception block 30 includes means for guaranteeing and ensuring that correct data has been received from the procedure subject 2 from the viewpoint of security. For example, by using various technologies such as appropriate encryption processing, digital signatures, digital watermarks, etc.
Confirm that the data received from has not been tampered with or changed.

The data distribution block 35 distributes electronic forms such as application forms and notification data including procedure result reports to the procedure main body 2 by a method such as a web browser, electronic mail, and file download. The data distribution block 35 includes a data transmission function 36 for transmitting data through a web browser, a mail transmission function 37 for transmitting data by e-mail, a file distribution function 38 for transmitting data in the form of a file, and a printout for transmitting print data. Function 39 is included. Procedural entity 2
The data provided to can be in various forms such as HTML, XFA, PDF. The print data can be data proving the completion of the procedure, such as an insurance policy in the insurance contract procedure. The print data can be output on paper by a printer attached to the terminal device of the procedure subject 2. In addition, the data distribution block 35
Has means for ensuring that the correct data has reached the procedural entity 2. This can be realized by using, for example, an electronic signature, or the procedural entity sending back receipt confirmation data.

The process management block 40 has a process control function 41 and controls the process of the procedure designated by the procedure subject 2. A corresponding procedure flow is prepared in advance for various procedures that can be designated by the procedure subject 2. The procedure flow is configured as a set of detailed processes called a procedure module, and the procedure is performed by sequentially executing the procedure modules according to the order defined in the procedure flow. The process control function 41 controls the execution of the procedure module according to the procedure flow. The procedure module can be configured as an individual program. The process control function 41 not only executes the procedure according to the procedure flow, but also includes a function of determining the authentication level of the procedure subject 2 and the usage channel of the procedure and executing the procedure in an appropriate manner.

The data management block 55 stores personal data, application data, notification data, etc. handled in procedures such as application / notification, manages the retention period, and disposes of the data. Personal data is personal information such as an individual's address and name, and in the case of a corporation, the data of the corporation is included. The personal data is stored in the personal data DB 56. The application data is information input by the procedure subject in the application procedure and is stored in the application data DB 57. Application data can be managed for two purposes. The platform 20 performs a predetermined procedure for the procedure destination 3 based on the request from the procedure subject 2. At the time of proxy processing, the application data obtained from the procedure subject 2 is submitted to the procedure destination 3, but the platform 20 can save the application data in the application data DB 57 as a copy. In addition, the data management block 55
Based on a request from the procedure subject 2, it is possible to provide a service for depositing application data, result data after the procedure is completed, and the like from the procedure subject 2. For example, when the insurance contract procedure of the procedural entity 2 is performed on behalf of the procedural entity 2,
You can send it to and keep the copy data. This allows the procedural entity 2 to obtain the copy data from the platform 20 when, for example, the contract document data is lost. The platform 20 can perform such a service for a fee.

Further, the notification data is information notified by the procedure destination 3 to the procedure subject 2, and is stored in the notification data DB 58. The application data and the notification data are saved in data file units and stored in holders or relational DB units to ensure security protection and originality guarantee. In addition, personal data is stored in a relational DB for security protection. The data to be saved is tagged, and the tags are standardized and associated.

The form management block 60 stores the application form, notification template, catalog file, etc. used in the application / notification procedure, and also manages its version. Application form is Platform 2
0 is a form or template used when acquiring information from the procedure subject 2, and is stored in the application form DB 61. The notification item template is a form or template used when information is provided from the platform 20 to the procedure subject 2, and the notification item template DB
It is stored in 62. The catalog file is data such as a manual and a catalog to be presented to the procedure subject 2 in relation to the procedure, and is stored in the catalog file DB 63.
In principle, these data are managed in file units, but they can also be managed in object units.

The file generation block 50 is for creating a data file to be notified and distributed from the platform 20 to the procedure main body 2. The data format is HTM.
It can be L, XFA, PDF, etc. The file generation block 50 includes a data transfer function 51, a text processing function 52, a file editing function 53, and a channel conversion function 54. The data transfer function 51 transfers the personal data stored in the personal data DB 56 of the data management block 55 to the application form or notification template. By posting personal information in advance in an application form or the like transmitted to the procedure subject 2, it is possible to simplify the electronic document creation of the procedure subject. The text processing function 52 is a function of processing the text data input to the application form or notification template, and the processed text data is input to the application form or the like. The file editing function 53 is a function of editing an objectized form or template. The channel conversion function 54 is a function of converting a data file to be distributed to the procedure subject 2 into an appropriate data format according to the terminal device of the procedure subject 2, such as a personal computer or a mobile phone.

The application / notification procedure block 45 is a part that plays a central role when the procedure subject 2 executes a desired procedure. The application authentication function 46 and the form distribution function 4 are provided.
7. Application / reception agency function 48 and notification / delivery agency function 4
Including 9. The personal authentication procedure function 46 performs personal authentication in cooperation with an external certification body or the like, and notifies the result. Also, depending on the certification level required in each procedure,
It is also possible to authenticate the person using the ID / password of the member data. In addition, it is possible to authenticate the person using an electronic signature, and in that case, the procedural entity 2 stores key data for the signature in a recording medium such as an IC card, and uses the key data for the signature. And so on. With this personal authentication function, it is possible to execute online the processing that was conventionally performed by a signature or seal. In many procedures, the signature / seal of the procedural entity is required, and conventionally paper documents were signed / sealed. By utilizing the personal authentication function of the present invention, it is possible to carry out everything from application to completion of procedure online without using paper documents. It should be noted that by authenticating the person by an electronic method such as an electronic signature, it becomes possible to complete a procedure requiring some kind of authentication online even when using not only a personal computer but also a mobile phone. The application / notification procedure block 45 can control to proceed the subsequent procedure on condition that the personal authentication is successful.

The form delivery function 47 delivers the application form, the catalog, etc. on the Internet in accordance with the request of the procedure subject 2 and / or the procedure destination 3 and sends them to the terminal of the procedure subject 2 and the external output function 14. In this way, the procedural entity 2 can obtain a printout of the application form and the catalog.

The application / acceptance procedure proxy function 48 receives an electronic document such as an application form from the procedure subject 2, accepts the application, and stores the input data as application data in the data management block 55. In addition, the result of acceptance of the application is notified to the procedural entity 2 using a web browser, an electronic mail, or the like. Further, when the procedure requires payment, the necessary payment procedure is executed in cooperation with the external payment function 13 and the multi-payment gateway.

The notification / delivery agent function 49 is a process for delivering a notice (for example, a credit card usage statement, insurance maturity guidance, etc.) from the procedure destination 3 to the procedure subject 2 via the Internet or delivering it as a print output. To control.
It should be noted that both the process of regularly delivering a large amount of notification items such as a usage statement and the process of irregularly delivering a small amount of notification items such as insurance maturity guidance are performed.

The procedure log management block 65 acquires a log of the processing executed by each block and each function in the platform 20 and stores it in the procedure log DB 66. Specifically, since each procedure is performed by sequentially executing a plurality of procedure modules defined in the procedure flow, the procedure log DB stores the execution log of each procedure module. Further, the procedure log management block 65 can guarantee the contents of the procedure log DB 66 (for example, the context of the executed processing, time, etc.). Further, even after the completion of the procedure, the log record can be disclosed in response to a request from the procedure subject 2 or the procedure destination 3 or the fact that the procedure has been completed can be proved based on the log record.

The log information can be provided to the user by various methods. For example, the log file transmitted to the procedure subject 2 can be printed on a paper medium or the like. Further, the log information or information related to the log information can be provided in addition to the case where the procedural entity requests the log information. For example, it is conceivable that important document data such as contract data and confirmation document data is created when a certain procedure is completed, and the procedure entity prints and saves it on a paper medium. Examples are insurance policies in insurance contracts and contracts in loan contracts. In this case, although the document data is transmitted from the platform 20 to the terminal of the procedure subject, the log file can be attached to the document data itself. As a result, the procedural entity can obtain the document data such as the contract and simultaneously obtain the log data of the procedure up to the contract. Furthermore, the log file attached to the document data can be made invisible data so that it can be viewed only by using special reading software. Furthermore, instead of the log file itself, for example, an ID that identifies the log file, a barcode, a management number, etc.
Information related to the log file can be attached to the document data and provided to the terminal of the procedure subject. In this case, for example, when the user prints the document data to create a contract or other paper document, the log data or the data related to the log data may be visually or invisibly printed on a part of the document. You can also Procedural entity 2
Can use this log file related information to retrieve the log file from the platform when needed.

The external function block 10 is a block for performing various processes that accompany the process performed by the platform 20, and includes an authentication function 11, a notarization function 12, a settlement function 13, an output function 14, a distribution function 15, charging / billing. Function 1
6. A physical distribution management function 17 and a time certification function 18 are included.

The authentication function 11 is a function that a third party guarantees that the procedural entity 2 that executes the procedure is the correct principal. Specifically, a public or private certification body or the like performs this. You can The authentication function 11 can authenticate the registered user by using, for example, an ID and password issued by a specific authentication agency, key data of an electronic signature, specific user identification data, and the like.

The notarization function 12 is a function by which a third party guarantees the contents of the procedures, notifications, and deliveries performed on the network, which can also be performed by a public or private notarization institution. The settlement function 13 accompanies the execution of a certain procedure,
It is a function of performing settlement procedures such as credit settlement and bank withdrawal on the network, and specifically, it can be performed by a server such as a credit company or a financial institution.

The output function 14 is a so-called kiosk.
k) A function to output the required data from the terminal or other means. The kiosk terminal is a terminal device installed in a convenience store, a shopping center, or the like, and has a function of outputting data to paper or various recording media. The platform 20 transmits specific data to an external output function 14 such as a kiosk terminal in response to a request from the procedural entity 2, and the procedural entity 2 can output necessary data therefrom. Further, the output function 14 can record a log regarding the output processing of the data thus performed, transmit it to the platform 20, and store it in the procedure log management block 65.

The kiosk terminal is configured to enable data input / output in various forms. For example, the kiosk terminal is provided with an input device such as a keyboard for the procedural entity 2 to manually input an ID and a password to retrieve necessary data from the kiosk terminal. In addition, procedural entity 2
It has an IC card reader for inputting / outputting data to / from an IC card owned by, a bar code reader for reading a bar code, an interface for inputting / outputting data to / from electronic paper. be able to. Also, a drive for a general-purpose recording medium such as a CD-ROM or a DVD can be provided. In addition, mobile phones and P
It is also possible to provide a function of connecting a DA and inputting / outputting data.

The distribution function 15 performs file distribution (for example, by e-Percel) on the network, and
This is a function of managing the distribution status and the like, and can record a log relating to the distribution process and provide it to the procedure log management block 65 of the platform 20.

The billing / billing function 16 manages billing of the contents accompanying the procedure performed by the procedural entity 2 and the fee for the procedure, and also notifies the procedural entity 2 of a bill such as the price through the platform 20. To do. The billing in this case may be such that the platform 20 side charges a procedure agency fee to the procedural entity 2 or charges the procedure destination 3.

The physical distribution management function 17 is a function for acquiring and managing the progress of the distribution when, for example, a paper application is delivered to the destination by the physical distribution company. By acquiring the progress status data from the physical distribution management function 17, it is possible to manage the progress status of the procedure on the platform. It is also possible to provide the physical distribution management function 17 inside the platform 20 and configure the system so as to receive the progress information from the outside and manage the progress inside the platform.

The time certifying function 18 is provided by a public institution or other company that has received a license or other company to provide time certifying work. The platform 20 provides a time proof function 18 when executing a procedure in which time is particularly important among various procedures (for example, a procedure related to exchange).
Use to prove the time when the procedure was actually executed. Such time information can be managed by the procedure log management block 65 as a procedure log.

The external function cooperation block 68 in the platform 20 cooperates with each block of the platform 20 and the above-mentioned external function 10.
Specifically, the external authentication function 11 is connected to exchange the authentication information and the authentication result, and the external notarization function 12 is connected to guarantee the content of the notification object and the log record. Further, it cooperates with the distribution function 15 to deliver notification items such as usage details in the form of a file, and cooperates with the output function 14 to print out an application form, a catalog, and the like.

By using the above platform, the procedure subject can execute a desired procedure online by using various means such as a personal computer and a mobile phone. In the above description, each function in the platform 20 can be realized by a computer program. [2] Functions in Moving Procedure Next, functions that are particularly important in the moving procedure system of the present invention configured by the platform 20 will be described. The moving procedure system includes a form transmission / reception function, a management function, and other functions. Hereinafter, they will be described in order. Form transmission / reception function (a) Attachment transmission function This function is a function for attaching attached document data of a document to be submitted to the procedure destination in connection with a move to an electronic document and transmitting it. While preparing the electronic document data to be submitted to the procedure destination,
When the procedure entity specifies the data to be attached, the data is attached to an electronic document and transmitted to the procedure destination. For example,
Execute when attaching vehicle verification data to a vehicle change registration application accompanying moving, attaching seal registration certificate data in the procedure for abolishing seal registration, or attaching signing certificate data to a motorcycle registration change notification To be done. This function is mainly performed by the data distribution block 35 shown in FIG.

(B) Automatic transmission function This function is used when the attached document data such as a certificate issued by another government office or institution is required to perform a certain procedure, when the attached document data is acquired. Is a function that automatically sends the attached document data. For example, if a resident's card is required to be attached to the driver's license address change procedure, the procedural entity performs the resident's certificate acquisition procedure and the driver's license address change procedure. Since the process management block 40 manages that it is necessary to attach a resident's card to the procedure for changing the address of the driver's license, the platform 20 automatically acquires the resident's card data when the resident's card data is acquired from the government office. Is sent to the destination of the procedure for changing the address of the driver's license. This function is mainly performed by the processes of the process management block 40, the application / notification procedure block 45, and the data distribution block 35.

(C) Sent item check function This function is a function to check whether or not the attached data required for a certain procedure are available. The data required for a certain procedure is known in advance and is stored in the process management block 40 in the form of, for example, a required document table. By referring to this table, it is determined whether or not all the required document data are available. Is checked. This function mainly includes a process management block 40, an application / notification procedure block 45, and a data distribution block 35.
The process is performed.

(D) 1 form distributed transmission function This function, when the procedure can be performed to a plurality of procedure destinations by one notification form, etc., the procedural entity prepares the notification form and gives a submission instruction. And a function to send notification form data to a plurality of target procedure destinations. For example, if the procedure for changing the address to a bank account, a gas company, or a telephone company can be performed with a single notification form, if the procedure entity creates and sends the notification form, each of the bank, gas company, and telephone company The notification form data addressed to is sent. This function is mainly performed by the data distribution block 35.

(E) Transmission order control function This function is such that, when an electronic document of a certain procedure is submitted to an institution, that institution will transmit the electronic document to another institution in advance according to the flow of the procedure. In this case, the function to include the information indicating the next procedure destination in the procedure documents. For example, the passport application form will be sent to the Ministry of Foreign Affairs from the passport section of the receiving organization in the process flow, so the electronic form of the passport application will indicate that the next destination is the Ministry of Foreign Affairs. Is included. By referring to this information, the Passport Division can definitely send the application to the Ministry of Foreign Affairs. This function is mainly performed by the processes of the process management block 40, the application / notification procedure block 45, and the data distribution block 35.

(F) Arrival Confirmation Function This function is a function of requesting and receiving the arrival confirmation data of the submission destination when an electronic document of a certain procedure is submitted to the procedure destination. As a result, it is possible to confirm and guarantee that the electronic document has been properly submitted. This function is performed by the data distribution block 35.

(G) Automatic Relocation Notification Mail Batch Delivery Function This function is for information regarding the relocation of the procedural entity to the mail address registered by the procedural entity in advance on the platform 20, specifically, the new address and relocation. It is a function to post the date etc. to the template of the notification email and send it all at once. This function mainly includes a data management block 55, an application / notification procedure block 45, and a data distribution block 35.
Is executed by the process of.

(H) Reply Received Function This function is a function for receiving data transmitted from the procedure destination to the procedure subject in the case where the submitted document is defective and in other cases. For example, the seal registration abolition procedure requires the attachment of either a seal registration certificate or a seal registration loss report, but if the procedure is performed without any attachment, one of those documents will be attached from the procedure destination. Notification data indicating that it is necessary is transmitted. This notification data is received and, if necessary, transmitted to the procedure subject. This function is mainly performed by the data reception block 30.

(I) Form Information Receiving Function This function is a function of receiving the property information of the form of the electronic document requested by the procedure destination and producing the corresponding electronic form using the group of parts of the form. This function is mainly performed by the form creation & registration block 6.

Management Function (j) Received Product Management Function This function distinguishes and manages the data issued from the procedure destination depending on whether the platform 20 side stores or manages the data or the procedure subject side stores or manages the data. For example, the data managed on the platform 20 side sends only a notification to the effect that it has been received, and the data itself is managed on the platform. On the other hand, the data managed by the procedure subject side is transmitted to the procedure subject. This function mainly includes a data management block 55, an application / notification procedure block 45,
This is executed by the data reception block 30 and the data distribution block 35.

(K) Sent article management function This function is a function of controlling a transmission method when a plurality of electronic documents are transmitted to a plurality of procedure destinations, and for example, an electronic document to be transmitted to a certain procedure destination is temporarily stored. Save it to and send it all at once. This can be realized by classifying and storing each electronic document for each procedure destination. This function is mainly used for application / notification procedure block 50 and data distribution block 3
5 is executed.

Other Functions (l) Receiving Item Validity Confirmation Function This function is for the reply data returned from the procedure destination etc. whether the reply source is correct, a malicious file (a file mixed with a virus or a falsified file etc.). ) Is a function to check whether or not. This function is mainly performed by the data reception block 30.

(M) Destination Confirmation Function This function confirms whether or not the destination server for the electronic document exists, and if it does not exist, the platform 20 holds the electronic document and retries the transmission. Is.
This function is mainly performed by the data distribution block 35.

(N) Signature Approval Confirmation Function This function is a function for verifying whether or not an electronic signature has been attached and, if necessary, the validity of the signature, and mainly the data reception block 30 and the data distribution block. 35.

(O) Code conversion function This function is a function for converting the data format. For example, the data of electronic forms and electronic documents used on the platform side are subjected to tag conversion, code conversion, etc. It is a function that performs conversion to the data format used in. On the contrary, the data received from the procedure destination is also converted into the data format used on the platform side by performing tag conversion, code conversion, or the like. This function is mainly executed by the data distribution block 35 and the like.

(P) Automatic signature addition function This function is a function to add an electronic signature certifying that it has passed through the platform when an electronic document or the like passes through the platform and is sent to the procedure destination or the procedure subject. Yes, and is mainly performed by the data distribution block 35.

(Q) Date / Time Confirmation Function This function manages documents for which the submission deadline has been decided due to moving procedures, and warns the submission to be made within the deadline, and automatically sends them. It is a function to do. For example, a move-in notification must be submitted to the government office of the new address within the specified number of days after the issuance of the move-out notification. In such a case, the procedure subject will be notified or warned. This function is mainly executed by the application / notification procedure block 45 and the process management block 40.

[3] Specific Example 1 of Moving Procedure Next, a specific example of processing by the moving procedure system of the present invention will be described. In the following example, a case where the Yamada family moves will be described. The family structure of the family is
Taro Yamada (husband), Hanako Yamada (wife) and two children,
I own another dog. Address before moving to Tokyo △
It is a city, and the address after relocation will be XX city in Chiba prefecture. Further, the subject who performs the procedure using the system of the present invention is the wife Hanako, and the procedure necessary for the entire family including the husband and the child is to be performed in addition to the procedure of the wife himself. The necessary procedures are basically various procedures related to address changes due to moving, and specifically, various notifications to administrative agencies (public offices, etc.), address changes to private companies (financial institutions, etc.), and transfer destinations. Includes procedures such as application for various services (water, gas, electricity, etc.).

First, when the wife, who is the subject of the procedure, connects to the platform 20 through the Internet 1 using her own terminal device and selects a moving procedure from a procedure menu (not shown) provided by the platform 20, the platform 20 Form management block 60
Screen 1 shown in Figure 3
Is displayed on the terminal device of the procedure subject 2.

On the screen 1, marks 100 and 101 for selecting whether the move is a single move or a family move are displayed. When the procedural entity 2 designates a family move and further designates a necessary procedure, the screen 2 shown in FIG. 4 appears.

Screen 2 is a screen for displaying a moving-related document file, and the procedure subject can select a procedure to be executed from this list. This list of procedure files is classified into groups such as administrative procedure documents, private procedure documents, and convenient documents at the transfer destination. The procedural entity can also select procedural documents by checking the check boxes of the documents shown in each list.

When the procedural entity selects a tab for private procedure documents on screen 2, screen 3 shown in FIG. 5 is displayed. Screen 3 shows possible procedure methods for a plurality of documents. Specifically, for each procedure document, online procedure using each company's dedicated IC card, online procedure not using the dedicated IC card, printout of documents at home, printing of documents from a specific printer such as a kiosk terminal. It shows which procedure method is available, output or mailing of documents. The procedural entity can select the procedure method it desires for each procedural document. It is also possible to carry out a collective procedure for a plurality of documents that can use the same procedure method.

For example, when the procedure subject selects an online procedure using the IC card of each company on the screen 3, the screen 4 shown in FIG. 6 is displayed. On screen 4, each procedural document is displayed in a reduced size (see display data 102), and when each is selected, the selected procedural document is displayed at 100% magnification so that the procedural entity can input necessary items. become. At that time, the required input items in each procedure document are highlighted. It is also possible to transfer the information in a specific personal authentication IC card to all forms according to the agreement between the companies.

On screen 4, the procedure subject is the procedure start button 103.
When is selected, the screen 5 shown in FIG. 7 is displayed. Screen 5
Then, first, a question is asked as to whether or not the common input items of plural procedure documents are automatically transcribed. By utilizing this automatic transcription, the procedural entity can efficiently create a plurality of procedural documents. In the example of FIG. 7, after confirming the identity using an IC card or the like, the address before relocation is read from the dedicated IC card of each credit company or the like which is registered in advance for each credit company or financial institution. , Will be posted in the electronic form of procedural documents. Also, when the procedural entity inputs the address after relocation, it is posted in the electronic form of each procedural document.

When the input work of the common input items is completed in this way, the screen 6 shown in FIG. 8 is displayed next. On screen 6, the remaining essential input items 104 in each procedure document 102 are highlighted. Further, the remaining essential input items 104 included in each procedure document are extracted from each electronic form and displayed in the input window 105. The procedural entity is a mandatory input item 10 for each procedural document in the input window 105.
Enter the required information for 4 respectively.

When the input is completed and the procedural entity presses the OK button, the screen 7 shown in FIG. 9 is displayed next, and a process of attaching an electronic signature to each procedural document is performed. When the procedural entity pushes the electronic signature button 106, an instruction is given to insert the IC card of the procedure destination (A credit company, B bank, etc.) of each procedural document, and the procedural entity inserts the corresponding IC card as well as the password. When you enter the required authentication information, an electronic signature will be attached to the procedure documents. The electronic signature mark 107 is displayed on the screen 7 of the procedure document to which the electronic signature is attached, and the procedure subject can recognize that the electronic signature is attached.

Thus, when the electronic signature is added,
The screen 8 shown in FIG. 10 is displayed. When the procedural entity pushes the send button 108, the platform transmits the data of each procedural document to the corresponding procedural destination and displays the completion report on the window 109. Also, the window 110
Announces that a copy of the procedure documents has been saved on the platform. When the procedure subject selects the batch print on the window 109, the copy data of the procedure document is transmitted to the terminal device of the procedure subject to enable printing.
In this way, the online procedure can be executed for a plurality of procedure documents.

On the other hand, when the procedure subject selects the kiosk print button on the screen 3 shown in FIG. 5, the screen 9 shown in FIG. 11 is displayed, and a list of a plurality of procedure documents is displayed. When the procedure subject pushes the procedure start button 111, the procedure shown in FIG.
The screen 10 shown in is displayed, and a message 112 asking whether to transfer the common input information is displayed. If the procedural entity chooses to post, screen 1 shown in FIG.
1 is displayed, the input window 114 of the required input information other than the common input information appears as in the case of the screen 5, and the procedure subject inputs each input information in order.

When the procedure is completed and the operator pushes the OK button, the screen 12 shown in FIG. 14 appears. When the procedural entity presses the print button 115, the platform displays a message 116 indicating that the process for printing at the kiosk terminal has been executed. After that, the procedural entity can obtain a printout of each procedural document by designating the procedural number “00001” on the external kiosk terminal.

When the procedure subject selects the online procedure (without using the IC card) on the screen 3 of FIG. 5,
Each procedure document is created by a method that does not use an IC card,
Submitted online. When the procedure subject selects home printing, each procedure document is created by the same method and then the data is transmitted to the terminal device of the procedure subject. The procedural entity prepares procedural documents by printing out these data and submits them to the prescribed procedure destination. When the procedure subject selects the mailing of documents on the screen 3, the procedure documents produced by the same process are printed out on the platform side and sent to the procedure subject by mail. In this way, the procedural entity can carry out the procedure in various ways as desired.

[4] Concrete Example 2 of Moving Procedure Next, another concrete example of the moving procedure by the moving procedure system of the present invention will be described. It should be noted that the conditions such as the composition of the moving family are the same as those in the first specific example.

First, when the wife who is the subject of the procedure connects to the platform 20 through the Internet 1 and selects the move procedure from the menu, the main screen 1 shown in FIG.
Is displayed. This is the same as in the first specific example. here,
When the procedural entity selects the family moving mark 100, the screen 20 shown in FIG. 15 is displayed on the terminal device of the procedural entity.

The screen 20 is a screen for inputting the family structure of the procedural entity, such as who the procedural entity is (family owner or wife), the number of children, the current address and moving address, and the date of moving. Items are displayed as the input box 200. When the procedural entity inputs or selects necessary items in each input box 200, a screen 21 is displayed and an input box 201 for the family name of the family is displayed. On the other hand, the procedural entity inputs the first and last name of each person.

Next, the screen 22 shown in FIG. 16 is displayed.
The screen 22 is a confirmation screen of the items input and selected on the screens 20 and 21. When the procedural entity confirms the content and presses the confirmation button 202, the screen 23 is displayed.

The screen 23 displays a list of address change procedures to be carried out in connection with the current move, for each member of the family, such as the husband, wife, and child, based on the family composition selected and input so far. . The screen 23 is displayed on the platform 20 based on the conditions such as the family structure that the procedural entity has previously input.
Prepared by. The platform 20 stores in advance a correspondence table of an event and a procedure generally required when the event occurs, and extracts a procedure corresponding to the condition input by the procedure subject this time to display a screen 23. Display inside. The wife who is the subject of the procedure identifies the procedure by referring to the procedure list box 203 of each person and inputting a check mark to the actually required procedure.

Confirmation button 204 in screen 23
When is pressed, the screen 24 shown in FIG. 17 is displayed, and the necessary procedure list 205 for each person in the family is displayed. The procedural entity confirms the procedures shown in the procedure list 205 and presses the start button 206 to start those procedures.
Then, a box 207 is displayed instead of the start button 206, and the user is asked whether or not to use the transfer function for common input items. This transfer function is basically the same as that described in the first specific example.

When the use of the transcription function is designated, the process of creating each procedural document is executed using the transcription function.
The procedure documents are basically created in the same manner as in the first specific example. That is, screens 5 to 7 and screen 10 of specific example 1
As shown in -11, information input to each procedure destination (public office, financial institution, etc.), information on the new address, etc. are input in order according to the input navigation (guidance screen displayed in order) provided from the platform 20. Then, each procedural document is created by giving the necessary electronic signature.

When each procedure document is created in this way, the platform 20 transmits the procedure document as a folder classified according to the procedure method to the terminal device of the procedure subject. An example of the display screen at that time is shown in the screen 25 of FIG.
The platform 20 stores a table that defines available procedure methods for each procedure (this is
The contents are similar to the table shown in screen 3 of FIG. 5, and available procedures such as online procedure and mail procedure are shown for each procedure). The platform 20 refers to the table, classifies the procedure documents for each procedure method, creates a folder, and transmits the folder to the procedure subject. There are several possible classification methods. One way is to put the procedural documents in the procedural folders of all available procedural methods,
According to this, the procedural documents of the procedure in which all the procedural methods can be used are stored in the procedural document classified by procedural method.
As another method, there is a method in which the procedural entity specifies a criterion for determining the priority and classifies the procedural documents according to the priority. For example, some classification criteria such as “classify online procedures with priority” and “classify as many procedures as possible to execute with the same procedure method” are presented to the procedure subject and selected. It can also be classified according to.

On the screen 25, document folders classified by procedure method classified by procedure method are displayed in the upper part. In this example, the procedural documents are those that allow online procedural processing, procedural documents that require a method of submitting documents printed on a home printer to the procedural destination, and documents printed on a kiosk terminal to the procedural destination. Procedure documents that should take the method, and only the example of the entry is created. Refer to it and create another procedure document at the procedure destination and submit it. And is provided to the procedural entity.

Further, in the lower part of the screen 25, a message in consideration of whether the person who performs the procedure is the person or the agent is displayed. In the case of this example, since the subject of the procedure is the wife Hanako, the wife Hanako will execute the procedures of her husband Taro as an agent for some of the procedures.
Therefore, when the procedure method is restricted due to the form of proxy procedure, the procedure documents are classified according to the procedure method in consideration of that point. For example, some procedures can be done online by the person himself, but if he is an agent, the online procedure is not allowed and it is decided that he / she must submit a paper of attorney with an authorization letter. in case of,
The procedure for Hanako himself can be executed online, but the procedure for the owner will be printed by printing paper documents, and the procedure documents will be put in the corresponding procedure folder.

Referring to FIG. 19, when the procedure subject selects the folder 209 on the screen 25, the screen 26 opens as another window and the online procedure starts. In this example, the case where the notification to the gas company is made by the online procedure is shown, and at the same time, the user is also provided with the information on the advertisement regarding the purchase of the gas appliance. The input box 212 shows options for when to purchase gas appliances,
Purchasing procedures can be postponed at the request of the procedural entity.

On the other hand, on the screen 25, the procedure subject is the folder 21.
If you select 0, screen 27 will open as a new window,
Each procedure document that should be used for home printing is displayed. In the example of the screen 27, each procedure document is sorted and displayed in the order of the deadline for performing the procedure. For a procedure whose deadline is earlier, the procedure can be postponed by designating the box 213. The procedure subject selects each procedure document on the screen 27 and prints it individually or collectively, so that each procedure document can be printed out from the printer at home.

When the user inputs the item 300 in FIG. 18, the screen 25-1 shown in FIG. 20 is displayed. In this example, an online procedure using an IC card is included as a procedure method, and if the user selects the procedure using the IC card at the bottom of the screen 25-1, the screen 25-
1 is displayed. This is intended for the case where online procedures are possible by using an IC card registered in advance for each procedure destination such as each financial institution. Specifically, when the procedure subject selects the folder 215 in the screen 25-1, the procedure process for the online procedure using the IC card is displayed as shown in the lower part of the screen 25-1. Here, when the procedural entity selects the issuing agency of the IC card in the frame 216, the procedural documents corresponding to that agency are displayed in the frame 217. The procedural entity inserts the IC card corresponding to the institution into the terminal device, attaches a signature, and sends the procedural documents to each institution to execute the online procedure.

FIG. 21 shows a screen 25-2 which is another modification of the screen 25. In this example as well, a folder 215 for online procedures using an IC card is also used.
Is prepared. When the procedural entity selects the folder 215, each procedural document is displayed, and boxes 219 to 221 for selecting a signature and a transmission method are displayed. When the procedure subject selects the box 219, the signatures are added to all the documents using the corresponding IC cards, and then all the documents are collectively transmitted. When the box 220 is selected, signature and transmission are performed for each procedure document. When the box 221 is selected, the copy data is saved in the platform 20 after the online procedure is executed.

In this way, the procedure necessary for moving is executed by various procedure methods. After relocation, the procedural entity can browse information such as the procedures that have been performed up to that point and procedures that have been postponed. In this case, the procedural entity accesses the platform 20 to display the screen 1 as shown in FIG. 22, selects the box 222 of the personal procedure file, and further enters the authentication information required to enter the platform 20 into the IC card or the like. Enter using.

When the authentication is completed, a screen 28 shown in FIG. 23 is displayed, and files of a series of procedures related to moving are displayed in a folder classified according to the progress status. When the folder 223 of the procedure schedule file is opened here, it is possible to continue the application procedure of the gas appliance and the procedure that should be performed after the move to the screen 26 and the screen 27, which have been postponed. By opening the folder 224 of the file during the procedure, it is possible to browse the information such as the procedure documents and the progress status regarding the procedure currently in progress. Also,
Completion of procedure When you open the folder 225 of the "copy" file,
The screen 29 shown in FIG. 24 is displayed, and the document list folder of the procedure performed for each family member is displayed. When each folder is opened, the screen 30 shown in FIG. 25 is displayed, and a copy of the procedure already performed can be viewed.

On the platform 20, the log (including the procedure time) indicating the progress status of each procedure, the authentication information and the electronic signature used in the execution of the procedure are stored in a folder together with a copy of the procedure document. Save it as well. As a result, the procedural entity can view all the history information related to the procedure by simply opening the corresponding folder. In the example of screen 30,
Hanako-san will display a copy of the procedure documents and proof of the time of each procedure for which the online procedure was performed using the IC card. It should be noted that I registered with each institution for browsing
When the C card is required, the condition is that the IC card is inserted into the terminal device to perform the authentication process. [5] Modification When determining the necessary procedure documents for moving, in the specific example 1 above, the procedure body directly selects the required document from the document list, and in the specific example 2, conditions such as family structure are adopted. By inputting, the platform automatically arranges the necessary documents and presents it to the procedure subject. The system can be configured so that the procedural entity can arbitrarily select one of these methods. This allows users who are relatively accustomed to events such as moving to select necessary documents themselves and proceed with the procedure, and users who are not accustomed to them will automatically present the necessary procedure documents on the platform side. You will be able to carry out the procedure easily by asking for it.

Further, in the first and second specific examples, the procedure method of each procedure (online procedure, printing by a home printer, etc.) is presented from the platform side, but the platform side uses each procedure. The system can be configured such that the list of possible procedural methods is only presented to the procedural entity, and the procedural entity selects which procedural method is actually used for which procedure. Further, as described above, it is also possible that the procedural entity specifies a criterion such as priority and the platform 20 selects and executes a procedural method according to the criterion.

Further, although the case of moving is illustrated in the above specific example, the present invention can be applied to various procedural systems for collectively performing procedures related to events such as marriage, employment, job change and the like.

[0101]

As described above, according to the present invention,
It is possible to easily and efficiently execute a plurality of procedures that occur in association with an event.

[Brief description of drawings]

FIG. 1 schematically shows a configuration of a procedure system according to the present invention.

FIG. 2 is a block diagram showing in detail the configuration of the procedure system shown in FIG.

FIG. 3 is an example of an initial menu screen in the moving procedure system of the present invention.

FIG. 4 is a display screen example of a moving-related document list in the moving procedure system of the present invention.

FIG. 5 is an example of a selection screen of a procedure method in the moving procedure system of the present invention.

FIG. 6 is an example of a procedure document selection screen in the moving procedure system of the present invention.

FIG. 7 is an example of a screen when transferring data in the moving procedure system of the present invention.

FIG. 8 is an example of a screen when data is input in the moving procedure system of the present invention.

FIG. 9 is an example of a screen when a digital signature is given in the moving procedure system of the present invention.

FIG. 10 is an example of a screen when sending a document in the moving procedure system of the present invention.

FIG. 11 is another example of a screen for selecting a procedure document in the moving procedure system of the present invention.

FIG. 12 is another example of a screen during data transfer in the moving procedure system of the present invention.

FIG. 13 is another screen example when data is input in the moving procedure system of the present invention.

FIG. 14 is another example of a screen when a document is transmitted in the moving procedure system of the present invention.

FIG. 15 is a screen example when a procedure condition is input in the moving procedure system of the present invention.

FIG. 16 is an example of a procedure document display screen in the moving procedure system of the present invention.

FIG. 17 is an example of a procedure document confirmation screen according to the procedure system of the present invention.

FIG. 18 is a display screen example of a document folder for each procedure method according to the procedure system of the present invention.

FIG. 19 is another example of a display screen of a document folder for each procedure method according to the procedure system of the present invention.

FIG. 20 is another example of a display screen of a document folder for each procedure method according to the procedure system of the present invention.

FIG. 21 is another example of a display screen of a document folder for each procedure method according to the procedure system of the present invention.

FIG. 22 is a display example of a menu screen according to the procedure system of the present invention.

FIG. 23 is an example of a procedure document management screen according to the procedure system of the present invention.

FIG. 24 is another example of the management screen of the procedure documents by the procedure system of the present invention.

FIG. 25 is an example of a procedure history browsing screen by the procedure system of the present invention.

[Explanation of symbols]

1 Internet 3 Procedure destination 5 Form providing companies 10 External function providers 20 platforms

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Tomohide Sugaya             1-1-1, Ichigaya-Kagacho, Shinjuku-ku, Tokyo             Dai Nippon Printing Co., Ltd.

Claims (10)

[Claims] 1. An electronic form database for storing electronic forms used for a plurality of procedures, a procedure table showing correspondence between events and procedures related to the events, and an executable procedure for executing the procedures. A procedure method table showing the procedure method for each procedure and the designation of the event or the procedure required in connection with the event is received from the user, and the necessary procedure documents are referred by referring to the procedure table and the electronic form database. And a presenting means for presenting the electronic form of the procedural document together with information on the procedural method to the user by referring to the procedural method table. . 2. The procedure table indicates a correspondence between an event that occurs in a group including a plurality of persons and a procedure required for each member of the group in relation to the event, and the acquisition unit includes: The procedure system according to claim 1, wherein electronic form data of necessary procedure documents is acquired for each member of the group. 3. The acquisition means receives information about a member of the group from a user, acquires an electronic form of a necessary procedure document for each member of the group by referring to the procedure table. The procedure system according to claim 2. 4. The procedure table stores procedural methods that can be executed when the procedural entity is the principal and the agent, and the presenting means is the procedural entity being the principal or the agent. Information from the user
The procedure system according to any one of claims 1 to 3, wherein information on an executable procedure method is presented by referring to the procedure table. 5. A transmission means for creating procedure document data by inserting data required for the electronic form of the procedure document into the electronic form, classifying the procedure document data for each procedure method, and transmitting the classified procedure method data to a user's terminal device. The procedural system according to any one of claims 1 to 4. 6. The transmission means includes means for transcribing data for common input items included in a plurality of procedure documents into electronic forms of a plurality of procedure documents. Procedure system described in paragraph. 7. The procedure system according to claim 6, wherein data for the common input items is stored in a storage medium. 8. A management unit that classifies and manages related information of a plurality of procedures for each procedure and presents the related information to the user in response to a user's request.
7. The procedure system according to any one of 7 to 7. 9. The procedure system according to claim 8, wherein the management unit manages the related information separately for each progress status of the procedure and presents it to the user together with the progress status of each procedure. 10. The related information includes at least one of procedure document data of the procedure, attached data required in connection with the procedure, and time information of processing performed in association with the procedure. The procedure system described in 8 or 9.