JP2002367031A - Order reception support system, writing utensil, order sheet, and order reception supporting method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order reception support system which is suitably used to receive an order from a customer at a store such as a restaurant where articles or services are provided. SOLUTION: This system is equipped with a converting means which read the contents of ordered articles or services entered into an order sheet by handwriting and converts into order data in an electronic data format, a transmitting means which transmits the order data, and a receiving means which receives the sent order data.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order support system suitably used for receiving an order from a customer in a store such as a restaurant for providing goods or services.

[0002]

2. Description of the Related Art In a situation where a service according to a customer's order is provided in a restaurant or the like, an order slip describing the details of the customer's order is often used. After deciding the order details from the menu etc., the customer calls the clerk and conveys the order, the clerk listens to the customer's order and writes it down directly on the order form, or the order details heard on a portable input terminal such as a handy terminal An order slip is created by inputting. The order slip functions as an instruction for providing a service such as cooking.

[0003]

However, in the above-mentioned method, since the clerk listens to and writes down or inputs the order details of the customer, there is a possibility that erroneous writing or an input error may occur in the order slip. In addition, when a portable input terminal such as a handy terminal is used, the input operation is more complicated than handwriting, and a clerk needs to learn the operation method. Further, for example, when an input device such as a touch panel is installed on each table to accept a customer's order, a large-scale facility is required, so that the cost for constructing such a system becomes high. In the case of such a system, the history of the selected order item is not kept in the customer's list as a list, so that the customer cannot confirm whether the order has been received as desired, and thus has anxiety.

SUMMARY OF THE INVENTION Accordingly, an object of the present invention is to solve such a problem and to provide an order support system for efficiently receiving an order from a customer.

[0005]

That is, according to the present invention, after a customer enjoys the provision of goods or services ordered, a restaurant or the like which performs an accounting process by presenting an order sheet describing the contents of the goods or services is provided. Applicable to stores,
A conversion unit that reads the contents of the product or service pertaining to the order described in the order sheet by handwriting and converts the content into order data in an electronic data format; a transmission unit that transmits the order data that has been converted into electronic data; And receiving means for receiving the order data.

[0006] Here, "contents of goods or services pertaining to the order"
The term “order content” requested by the customer means information such as the type and quantity of food and drink ordered by the customer in a restaurant, for example. The “order sheet” is a sheet-like order slip for filling in the contents of the above-mentioned products or services, and may be a paper-made order sheet that can be used with a writing instrument such as a pencil or a pen.

[0007] In this case, for example, the customer himself can place an order by handwriting, so that the clerk does not need to wait for the customer to listen to the contents of the order. It is possible to apply to the offer. Then, for example, the customer himself / herself writes the order details by hand, so that errors in the order details due to misunderstandings or mistakes in description by the clerk as in the past can be greatly reduced. Further, since the store receives the order details from the customer as order data, the order sheet describing the order details can be left at the customer's hand without being collected. Therefore, the customer can check the contents of the order at any time by looking at the description of the order contents handwritten on the order sheet, and can eliminate the feeling of anxiety held by the customer as in the past.

In order to transmit the order data after confirming the contents of the handwritten entry, a confirmation means for confirming whether or not the order data is to be transmitted is provided. It is preferable to transmit the order data only when it is confirmed that the order data is transmitted.

In order to promptly perform the settlement process while smoothly exchanging with the customer at the checkout register, it is preferable to provide a settlement unit for performing the settlement process based on the received order data. Since the total amount and the like can be calculated in advance by executing the settlement process, the clerk can immediately present the total amount to the customer at the checkout register.

In order to promptly transmit the contents of an order from a customer to a clerk such as a chef, it is preferable to provide an output means for visually outputting the received order data to a provider of goods or services. For example, by transmitting order data to a computer or the like installed in a kitchen and displaying or printing out the order data on its display, a cook can be instructed on a menu to be cooked, and cutlery corresponding to the dish can be displayed. This is because the clerk can be instructed to prepare.

[0011] Here, the "provider of goods or services"
For example, it refers to a chef in a restaurant, a clerk who performs accounting processing at an accounting register, a clerk who distributes cutlery such as a knife and a fork, and the like. The term “visibly output” is a concept that includes displaying order data on, for example, a display of a computer or printing it with a printer.

Also, as an example of automatically reading the contents of an order handwritten on an order sheet, converting the contents into an electronic data format and transmitting the electronic data format, a conversion unit, a transmission unit,
A writing instrument provided with a confirmation means is exemplified.

By using such a writing instrument, it becomes possible for a customer to directly write letters, numbers, character entry positions, and the like at the same time as writing by hand on an order sheet, and to take in as data, and to transmit information related to order contents. It can be performed smoothly. Also, for example, as compared with a case where an input device such as a touch panel is installed on each table to accept a customer's order, the writing implement is easier to operate for an elderly person or the like who is not good at mechanical operations. Further, a system using a writing instrument can construct the entire system at a significantly lower cost, and can easily cope with a layout change or the like.

Further, in order to simplify the entry on the order sheet, a content entry column for entering the contents of the goods or services pertaining to the order and a transmission instruction for entering a symbol indicating permission to transmit the order data are provided. It is preferable that the order sheet is provided with an entry column, and the confirmation means determines that the order data is to be transmitted when the symbol is entered in the transmission instruction entry column. Customers only need to fill in the order details according to the entry fields,
It is extremely easy to use, and since the order data can be transmitted simply by filling in the check mark in the predetermined column, the customer can give instructions as necessary without relying on the clerk. It is.

Here, the "content entry column" refers to an entry column for entering information such as the type and quantity of food and drink ordered by customers. The "transmission instruction entry column" is an entry column for writing a transmission instruction when requesting transmission of the order data to the host computer P1, and for example, if a check mark is entered in the entry column, transmission permission is determined. Do.
The "additional instruction entry column" is an entry column for writing when there is a change in the order content after transmission of the order data. For example, if a check mark is entered in this entry column, the received order data Can be executed to change the program. The “payment instruction entry field” is an entry field for writing when the user wants to perform a price calculation. For example, when a check mark is entered in this entry field, a payment instruction signal is transmitted, and the payment program is executed. It can be made to be.

In order to determine the entry position of a handwritten character or the like, a pattern readable by the conversion means is printed on the surface, and the pattern is read by the conversion means and converted into position information. It is preferred that the order sheet is a custom order sheet. This is because if such reading is performed by the reading means using the order sheet, it is possible to determine whether the entry position of the number handwritten on the order sheet corresponds to the order number or the order quantity. .

Here, the "readable pattern" includes, for example, a pattern composed of a plurality of ruled lines running vertically and horizontally and minute dots. “Position information” is information for specifying a position on an order sheet, such as coordinate information.

[0018]

An embodiment of the present invention will be described below with reference to the drawings.

1. 1. Device Configuration FIG. 1 is a configuration diagram showing an order support system according to this embodiment. In FIG. 1, P1 is a host computer used in a store providing goods or services such as a restaurant, an input device P2 is an input device used by a customer in a store providing goods or services, and P3 and P4 are supply of goods or services. Information processing devices used in stores, which are communicably connected to each other using a communication network such as Bluetooth or LAN.

In this embodiment, the host computer P1 is a server computer having a database function and the like.
As shown in FIG. 2, an input unit 11, a communication interface 12, an internal memory 13, a CPU 14, an output unit such as a display 15, a storage device 16 such as an HD, and the like are provided.

The input device P2 has a function as a writing instrument, and is arranged on each table and used for the customer X. In the present embodiment, as shown in FIG.
This is a pen-type input device including a pen pressure sensor 101a, a CMOS camera 101b, a Bluetooth-compatible communication interface 102, an internal memory 103, a CPU 104, and the like.

Information processing device P3 and information processing device P4
Is an information processing apparatus used by a provider of goods or services in a store such as a restaurant. In this embodiment, as shown in FIG. 2, the information processing apparatus has substantially the same configuration as the host computer P1. The information processing device P3 is installed in a kitchen and is used as a device for displaying order data and the like and for printing out. The information processing device P4 is a device used at an accounting register.

As described above, the present system is configured using the host computer P1, the input device P2, the information processing device P3, and the information processing device P4 which are communicably connected to each other.

2. Schematic Function The host computer P1 according to the present embodiment has a CPU based on a program or the like stored in the storage device 16 or the like.
14 and peripheral devices, and at least functions as the receiving means 1, the storing means 2, the settlement processing means 3, and the output means 4, as shown in FIG.

Each means will be described in detail.
Is for receiving trajectory information as order data transmitted from the input device P2 by the transmission means 7 described later. In the present embodiment, at least it functions as a receiving unit compatible with wireless LAN such as Bluetooth.

The storage means 2 stores the order data received by the receiving means 1 and converted into the text data format by the OCR processing, with the reception time and the input device P as the transmission source.
2 and stored in association with the unique identifier.

The settlement processing means 3 reads out the target order data from the storage means 2 in response to the settlement instruction signal transmitted from the input device P2, activates the program stored in the storage means or the like, and activates the order data. The calculation of the total amount and the like is performed.

The output means 4 transmits the order data to the information processing device P3 installed in the kitchen, and displays the order data on the display or prints out the data from peripheral devices. Further, the output means 4 transmits data such as the total amount to the information processing device P4 installed in the checkout register, and displays the data on the display. The output unit 4 includes a second transmission unit 41 provided in the host computer P1, an information processing device P3, and an information processing device P4.
, And a second receiving means 42 and a display means 43 provided in the first section.

The input device P2 has its internal memory 1
CPU 1 according to the program stored in the CPU 03 or the like.
4 is activated, and as shown in FIG. 4, the function as the conversion means 5, the confirmation means 6, and the transmission means 7 is exhibited.

Each means will be described in detail.
Is composed of a reading means 51 and an image data generating means 52. The reading means 51 reads information on characters and numbers written on the order sheet S and information on the position of the written characters on the sheet. In this embodiment,
As shown in FIG. 3, a pen pressure sensor 101a for detecting pen pressure applied to a pen tip when a character or the like is handwritten, and a CMOS camera 101b for capturing a pattern printed on an order sheet S and capturing the image as image information. Is done. The order sheet S used here has a large number of fine dots with a diameter of about 0.1 millimeter printed on its surface (about 100 dots in a range of 3 millimeters square), and a dot pattern composed of a collection of these fine dots. Represents position information on the order sheet S. First, the pen pressure sensor 1
01a detects the pen pressure applied to the pen tip and reads it as pen pressure information. At the same time, when the CMOS camera 101b detects a writing pressure equal to or higher than a certain value, the CMOS camera 101b sequentially captures dot patterns that fall within the field of view corresponding to the movement of the pen tip, and captures them as positional information. Note that the reading means 51 is provided in the content entry column S1.
Not only, transmission instruction entry column S2, additional instruction entry column S
3. Check marks entered in the settlement instruction entry column S4 and the like are read in the same manner.

The image data generating means 52 includes a reading means 51
Based on the position information and pen pressure information captured by
The entered characters and numbers are converted into trajectory information in the form of image data to generate order data.

The checking means 6 determines whether or not to transmit the trajectory information. Specifically, the reading unit 51
If it is determined that a check mark has been entered in the transmission instruction entry field S2 based on the read position information and pen pressure information, a transmission permission signal is generated. The same judgment is made when a check mark is entered in the additional instruction entry column S3 and the settlement instruction entry column S4, and an addition instruction signal and a settlement instruction signal are generated.

When the transmission means 7 receives the transmission permission signal from the confirmation means 6, it transmits the trajectory information as the order data to the host computer P1 or transmits the above-mentioned additional instruction signal,
It transmits information such as a settlement instruction signal to the host computer P1. In this embodiment, transmission is performed using a wireless LAN such as Bluetooth.

3. Description of Operation Next, an example of the operation of the present system in a restaurant will be described below.

First, the customer X refers to the menu in which the order item and the order number corresponding to the order item are described, and enters the table number in the content entry column S1 of the order sheet S as shown in FIG.
The order contents such as the number of people, the order number, the number of orders, etc. are entered in the entry fields corresponding to the respective contents using the input device P2.

In the input device P2, the writing pressure sensor 101a detects the writing pressure of the pen tip moving on the sheet at the time of writing, and reads it as writing pressure information (step ST1 in FIG. 6). At the same time, the CMOS camera shoots a dot pattern near the pen tip that changes with the movement of the pen tip, and reads it as position information (step ST2 in FIG. 6). The above function corresponds to the reading unit 51.

Thereafter, the trajectory of the written character or numeral is determined based on the pen pressure information and the position information read by the reading means 51, converted into trajectory information in the form of image data, and stored in the internal memory (FIG. 6 steps ST3).

The above function corresponds to the image data generating means 52.

Then, after completing the entry of the order details, it is determined whether or not the customer X has entered a check mark in the transmission instruction entry field S2 of the order sheet S. If it is determined that the information has been entered, that is, if it is determined that a check mark has been entered in the transmission instruction entry field S2 from the writing pressure information and the position information read by the reading unit 51 (step ST4: Y in FIG. 6), a signal indicating that transmission is permitted Generate.

The above function corresponds to the checking means 6.

Then, the trajectory information stored in the internal memory is read out, the transmission program is started based on the transmission permission signal, and the host computer P is transmitted together with the identifier unique to the input device P2 via a wireless LAN such as Bluetooth.
1 (step ST5 in FIG. 6).

The above function corresponds to the transmitting means 7.

Then, the host computer P1 receives the trajectory information transmitted from the input device P2 and the identifier of the input device P2 (step ST6 in FIG. 7). This function corresponds to the receiving unit 1.

Next, based on the position information included in the received trajectory information, the trajectory information corresponding to each field is allocated to fields such as a table number, the number of persons, an order number, and the number of orders (step ST7 in FIG. 7). ), The locus information is OCR-processed for each field, and converted into order data in a text data format (step ST8 in FIG. 7). Then, the order data is stored in the storage unit 2 in association with the identifier of the input device P2 and the reception time of the trajectory information (step ST9 in FIG. 7). FIG. 8 shows a configuration example of the order data stored in the storage unit 2.

Next, the host computer P1 acquires the order data from the storage means 2 and transmits it to the information processing device P3 installed in the kitchen or the like (step ST10 in FIG. 7), and displays it on the display of the information processing device P3 (step ST10 in FIG. 7). FIG. 7 step ST11).

This function corresponds to the output means 4. By displaying the order data on the display, it is possible to instruct the chef in the kitchen to cook and to instruct the clerk to serve cutlery serving such as knives and forks. The order data transmitted to the information processing device P3 may be printed and displayed by a printer as a peripheral device of the information processing device P3.

By referring to the displayed order data,
The restaurant can prepare the order contents of the customer X and provide the food.

If the customer X wishes to change an additional order or the like after transmitting the locus information of the order details, new numbers are entered in the order number entry field and the quantity entry field of the content entry field S1 of the order sheet S. Then, a check mark is entered in the additional instruction entry column S3. The reading means 51 of the input device P2 reads the additionally entered numbers as pen pressure information and position information in the same procedure as described above, and the image data generating means 52 converts the information into locus information. Next, after the confirmation means 6 determines that a check mark has been entered in the additional instruction entry column S3 of the order sheet S, the locus information of the additionally entered number, the additional instruction signal, and the input device P
The transmission means 7 transmits the identifier 2 to the host computer P1. The host computer P1 converts the received trajectory information into a text data format, and reads out the corresponding order data from the storage means 2 based on the received identifier. Then, the data of the field to be changed is replaced with new data based on the addition instruction signal. Thus, the order data is updated and stored in the storage unit 2.

If the customer X wishes to change the cancellation after transmitting the trajectory information, a check mark is entered in the cancellation column corresponding to the order number to be canceled. Input device P
The reading means 51 reads the check mark as the pen pressure information and the position information in the same procedure as described above, and the confirmation means confirms that the check mark has been entered in the cancel column in the same procedure as described above, and confirms the cancellation. To the host computer P1 together with the identifier of the input device P2. The host computer P1 reads out the order data based on the received identifier of the input device P2 and newly writes information indicating cancellation.

Next, after enjoying the provided food, customer X
Uses the input device P2 to enter a check mark in the settlement instruction entry field S4 of the order sheet S, and the reading means 51 reads in the same procedure as described above, and outputs a settlement instruction signal for starting settlement to the identifier of the input device P2. With the host computer P1.

The receiving means 1 of the host computer P1
When these pieces of information are received (FIG. 9, step ST12:
Y), the order data of the customer X is acquired from the storage means 2 based on the received identifier (step ST13 in FIG. 9), and the payment processing program is started to calculate the total amount and the like for the order data (step ST14 in FIG. 9). I do.

The above function corresponds to the settlement processing means 3.

Next, the order data of the customer X and information such as the total amount calculated by the settlement process are transmitted to the information processing device P4 installed in the checkout register (step ST15 in FIG. 9).
The information is displayed on a display or the like of the information processing device P4.

The above function also corresponds to the output means 4.

Then, the clerk in charge of the accounting receives the order sheet S presented from the customer X, checks the table number and the like, and presents the information such as the total amount of the customer X displayed on the display to the customer X and pays. Will be encouraged.

4. According to the present embodiment configured as described above, the customer X himself can directly write the order details by hand using the input device P2 on the order sheet S. Since the input device P2 can read and transmit it as trajectory information, the clerk does not need to wait for customers to hear the details of the order, so that the time corresponding to the time can be used for providing higher quality services. In addition, errors in order details due to misunderstanding or description errors by clerks as in the past can be greatly reduced. Further, for example, when compared with a system in which a touch panel type input device is installed on each table to receive a customer's order, the system of the present embodiment can be constructed at lower cost and is not good at machine operation. It can be easily operated by customers. In addition, since the customer X's own handwritten order sheet S is at hand, the customer X can always see the description on the order sheet S, and is relieved of the anxiety that the order contents cannot be confirmed.

Further, the present invention is provided with the settlement processing means 3 for converting the received trajectory information into order data in a text data format and performing a settlement process based on a settlement instruction signal.
The payment process can be executed to calculate the total amount or the like in advance, and the exchange of the price with the customer at the checkout register can be facilitated.

Also, since the order data is displayed on the information processing device P3 installed in the kitchen or the like, the clerk such as a cook can efficiently perform the work such as cooking while checking the order data on the display. Becomes possible.

Further, since the order data is associated with the reception time and the identifier of the transmission source, a plurality of order data from a plurality of customers can be efficiently processed while being aware of the temporal priority. Further, for example, even if a change such as cancellation or addition occurs in the customer's order data, comparison with the already received order data can be easily performed, so that the change process can be executed accurately and quickly.

Further, a content entry column S1, a transmission instruction entry column S
2, the additional instruction entry column S3, and the settlement instruction entry column S4 are provided on the order sheet S, so that the customer only has to fill in the order details by hand in accordance with the entry column, which is extremely convenient. Also, by simply filling in a check mark in a predetermined column, it is possible to execute processing such as transmission of trajectory information of order contents, change of order data, settlement, etc., so that customers can give instructions as necessary without relying on clerks. It is possible to put out.

5. Another Embodiment Hereinafter, another embodiment of the present invention will be described. In the following description, components corresponding to the above embodiment will be denoted by the same reference numerals.

A monitor device with a receiving function is installed as an information processing device on each table in the store, and the host computer P1 receives the order data from the input device P2 and converts the order data into text data. To be displayed on a screen.

In such a case, even if there is a change such as an additional order, the customer can confirm whether or not the restaurant has correctly changed the order data by looking at the monitor screen. It can increase the sense of security.

The input device P2 may have an OCR processing function. If something like this,
Since the data to be transmitted is text format data, data transmission and reception between the host computer P1 and the input device P2 can be performed quickly.

The input device P2 may be a pressure-sensitive digitizer provided on each table. In this case, the customer places an order sheet at a predetermined position on the upper surface of the sensing plate of the digitizer, and writes the order details by handwriting with a writing implement such as a pen or a pencil. As the sensing plate of the digitizer, there is a type in which position information corresponding to the entry column of the order sheet is set in advance and overlaps with the entry column of the order sheet placed at a predetermined position. Then, the digitizer senses the writing pressure of the writing utensil transmitted through the order sheet by a pressure-sensitive sensor as reading means.

In such a case, there is no need to print a dot pattern or the like on the front side of the order sheet, and there is an advantage that an order sheet made of ordinary paper having no special mechanism can be used.

The information processing device P installed at the checkout register
4 may be provided with the settlement processing means 3 and the receiving means 1 for receiving an instruction signal of the settlement processing, so that the settlement processing may be executed without passing through the host computer P1.

It is also possible to receive the information on the transmission time of the identifier and the trajectory information from the input device P2 and store them in association with the order data.

In addition, the present invention can be variously modified without departing from the gist thereof.

[0070]

As described in detail above, according to the present invention,
For example, customers can order by handwriting,
The clerk does not need to wait for the customer to listen to the contents of the order, and the time can be devoted to providing higher quality services. In addition, by doing so, it is possible to significantly reduce errors in order details due to misunderstandings and mistakes in descriptions by clerks, and customers can order at any time by looking at the description of the order handwritten on the order sheet. You can check the contents and receive services with confidence. In addition, since a system can be constructed at low cost and a customer who is not good at machine operation can easily operate the system, it is very easy to introduce the system into a store such as a restaurant that provides goods or services.

[Brief description of the drawings]

FIG. 1 is an overall device configuration diagram according to an embodiment of the present invention.

FIG. 2 is an exemplary internal configuration diagram of the host computer according to the embodiment;

FIG. 3 is an internal configuration diagram of the pen-type input device in the embodiment.

FIG. 4 is an explanatory diagram of functions according to the embodiment;

FIG. 5 is an explanatory view of the contents of an order sheet in the embodiment.

FIG. 6 is an exemplary flowchart showing procedures for converting and transmitting order details in the embodiment.

FIG. 7 is an exemplary flowchart showing a procedure for outputting order data in the embodiment.

FIG. 8 is a diagram illustrating a data configuration of order data according to the embodiment.

FIG. 9 is an exemplary flowchart showing the flow of a settlement process procedure in the embodiment.

[Explanation of symbols]

 P1: Host computer P2: Input device P3: Information processing device P4: Information processing device 1: Receiving means 2: Storage means 3: Payment processing means 4: Output Means 5 ... Conversion means 6 ... Confirmation means 7 ... Transmission means 51 ... Reading means 52 ... Image data generation means

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Akira Tanaka 6-1, 1-1 Oimazato Minami, Higashinari Ward, Osaka City Inside KOKUYO Co., Ltd. (72) Inventor Masaaki Kimura 6-1, 1-1 Oimari Minami, Higashinari Ward, Osaka City No. 1 Inside KOKUYO Co., Ltd. (72) Inventor Shinji Tanaka 6-1-1, Oimazato Minami, Higashinari-ku, Osaka F-term in KOKUYO Corporation (reference) 3E042 AA04 CA01 CA10 CE08

Claims (9)

[Claims] Claims: 1. Applicable to a store such as a restaurant which performs an accounting by presenting an order sheet describing the contents of the goods or services after the customer enjoys the provision of the goods or services ordered by the customer. A conversion unit that reads the contents of the product or service related to the order written on the order sheet by handwriting and converts it into electronic data as order data; a transmission unit that transmits the order data; and an order data transmitted from the transmission unit. An order receiving support system comprising: a receiving unit that receives the order. 2. The apparatus according to claim 1, further comprising a confirmation unit for confirming whether or not to transmit the order data, wherein said transmission unit transmits the order data only when the transmission is confirmed by said confirmation unit. The order support system described. 3. The order receiving support system according to claim 1, further comprising a payment processing means for performing payment processing based on the received order data. 4. The order support system according to claim 1, further comprising an output means for visually outputting the received order data to a product or service provider. 5. Applicable to a store such as a restaurant that performs accounting by presenting an order sheet describing the contents of the goods or services after the customer enjoys the provision of the goods or services ordered by the customer. A writing implement comprising: a conversion unit that reads the contents of a product or a service related to an order written on an order sheet by handwriting and converts it into electronic data as order data; and a transmission unit that transmits the order data. 6. The writing implement according to claim 5, further comprising a confirmation means for confirming whether or not to transmit the order data. 7. A transmission instruction entry field for entering a symbol indicating permission for transmission of order data, and a content entry column for entering the contents of goods or services pertaining to the order. 7. An order sheet wherein the confirmation means according to claim 2 or 6 determines that the order data is to be transmitted based on the entry of the symbol in a column. 8. An order sheet, wherein a pattern readable by the conversion means according to claim 1 is printed on a surface, and the pattern is read by the conversion means and converted into position information. 9. A method applied to a store, such as a restaurant, for performing accounting by presenting an order sheet describing the contents of the goods or services after the customer enjoys the provision of the goods or services ordered. A step of reading the contents of the product or service pertaining to the order written on the order sheet by handwriting and converting the order data into electronic data; a step of transmitting the electronically converted order data; Receiving order data.