JP2002342495A - Electronic service system in hotel - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an electronic service system for permitting a hotel guest using a hotel to receive not only a peripheral service other than an original service by the hotel but also a service in a wide range and provision of a merchandise. SOLUTION: Terminals 1a-5a such as a personal computer are arranged in a guest room 1, a lobby 2 and a front desk 3 in the hotel and in each store 4 located inside the hotel. Connection ports 1b for a terminal 11 which the guest brings in are disposed in each room 1 and/or the lobby 2 and other proper places. The respective terminals 1a-5a and the connection ports 1b are connected to a server computer 7 at the hotel side. Then ordering to adjustment of the merchandise and the service which are sold and provided in the hotel are performed from the terminals 1a-5a via the server computer 7. Besides, the system performs application to adjustment of selling or providing the merchandise and the service via the Internet 8 concerning outside traders such as a company, an institution and an individual that sell and provide the merchandise and the service outside the hotel.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

TECHNICAL FIELD The present invention relates to a hotel guest room,
It provides various services such as taxis, hires and various stores outside the hotel, and various services such as various assistants and hospitals, and sells products. A company or the like, deployed in the guest room, or a terminal such as a personal computer brought in by a customer and a hotel front desk or a store, or a terminal of various service providers or merchandise sellers outside the hotel. By connecting via a server computer or via the Internet, customers can receive various services, purchase products, and make reservations for them while staying in their rooms. Or in a hotel room that allows you to pay for the costs of services and products you have received or reserved, while staying in your room or lobby. It relates to an electronic service system.

[0002]

2. Description of the Related Art Conventionally, in hotels, guests, such as guests, are provided with various services in the hotel. It is indispensable to apply at the reception desk, apply to the reception desk by telephone or FAX from the guest room, apply via the reception desk or directly to an external contractor using the telephone or FAX, and it is essential that Payments for services and the like are also processed at the front desk in a lump, or settled by each trader, in various transaction forms.

[0003] However, since the conventional form is an application by telephone or facsimile, it is assumed that the telephone number and the facsimile number are known. Therefore, the range of services that can be applied and used is limited to that of the hotel. In some cases, the services were limited to a limited range or type of business, such as a business partner whose telephone number was known in cooperation.

[0004]

SUMMARY OF THE INVENTION The present invention has been made in view of the current situation regarding peripheral services that are attached to or not associated with the original services provided to guests in hotels as described above. It is an object of the present invention to provide an electronic service system that enables a wide range of services and products to be provided, as well as peripheral services other than the original services provided by hotels.

[0005]

Means for Solving the Problems The electronic service system according to the present invention, which has been made to solve the above-mentioned problems, comprises a guest room, a lobby, a front desk, various stores installed in the hotel, a personal computer, and the like. And a connection port for a terminal brought in by a customer is provided in each room and / or lobby or other appropriate place, and the terminal and the connection port are connected to a server computer on the hotel side. In addition, from the above-mentioned terminals through the server computer to order and settlement of goods and services sold or provided in the hotel, companies, institutions, individuals, etc. that sell and provide goods and services outside the hotel The company is characterized by performing the process from application for the sale or provision of the product or service to settlement through the Internet to an external company.

[0006] The system of the present invention, in the above configuration, the value of the service and the goods purchased by the customer ordering from the terminal of the guest room, the IC in which the customer's cash data is written
Payment is made by a card, or services provided to the IC card or data for the purchased product are written and recorded as purchase data.

[0007]

Next, an embodiment of an electronic service system according to the present invention will be described with reference to the drawings.
FIG. 1 is a block diagram schematically illustrating the system configuration of the electronic service system of the present invention.

In the figure, reference numeral 1 denotes a hotel guest room, which indicates a plurality of guest rooms. Reference numeral 2 denotes a lobby of the hotel, reference numeral 3 denotes a reception desk, and reference numeral 4 denotes various stores in the hotel, which means at least one store. 5 is a restaurant in a hotel which is one of such stores, 6 is outside the hotel, and an external company such as a service company or a retailer who provides services and products to hotel guests, and 7 is the hotel. Is a server computer located within.
Note that the computer 7 does not necessarily need to be located in a hotel, but may be located anywhere as long as terminals to be described later are arranged so as to be connectable.

The guest room 1, the lobby 2, the front desk 3, the stores 4 and 5 in the hotel, and the outside contractor 6
At least one connected to the server computer 7
It is assumed that terminals 1a to 5a and 6a to 6d by one personal computer or the like are provided. Further, in the illustrated example, at least one connection port 1b for connecting a terminal 11a brought by a customer is provided on the line of the guest room terminal 1a.
In the electronic service system of the present invention, the connection port
It is optional to place 1b not only in the guest room 1 but also in the lobby and other desired places in the hotel. As input means for the terminals 1a to 5a and 6a to 6d, in addition to a normal keyboard, a touch panel built into a screen or a code reader such as a bar code connected to the terminal (neither is shown) ) Is desirable.

In the above, the terminals 1a to 5a in the hotel and the server computer 7 are connected here by a LAN, and the terminals 6a to 6d of the external company 6 outside the hotel and the server computer 7 are connected to the Internet 8 by the LAN. It is assumed that they are connected via The server computer 7
May be connected to the terminals 1a to 5a in the hotel via the Internet 8. In addition, each terminal 1a to above
As the 5a, 6a to 6d, a PDA such as a mobile phone or a mobile phone capable of transmitting and receiving data can be used in addition to a personal computer. In the present invention, the computer 7 or each terminal 1a
Etc. are of a general hardware configuration, not shown,
A recording medium reading means, a display means such as a liquid crystal display, an input means such as a keyboard, a storage means such as a hard disk, a communication means including a modem and a router, a processor for processing input / output data, and the like are connected by a data bus. Things.

In the present invention, each terminal 1a installed in each guest room 1
Means that the data of the IC card 12 issued by the financial institution or owned by the customer issued by the hotel is stored in the IC card reader attached to or connected to the terminal 1a of each guest room 1 (shown in the figure). ) To allow the terminal 1a to use it, and amortize the paid service provided by the hotel, etc. from the monetary data recorded on this IC card, or It can be written on an IC card.

In the electronic service system of the present invention constructed as described above, the hotel can directly provide the server computer 7 with the contents of the services and products that can be provided and the respective fees. In the database, information on products and services that can be provided to customers is stored in a database.
By operating 1a or 2a, the data of the server computer 7 can be browsed therefrom, and the terminal can make a reservation or purchase order for a product or service. When the terminal 1a or 2a accesses the server computer 7, if the input method is to read a bar code on a display screen by a bar code reader or to input a numeric code from a keyboard, the server computer 7
A reference server (not shown) is arranged between the terminal 1a and the terminal 1a, 2a, and the input numeric code sent from the terminal 1a, 2a is assigned to the URL of the reference destination, and the corresponding URL is assigned.
Page from the server computer 7 to the terminals 1a and 2a.
To return.

The database of the server computer 7 can also be read from the terminals 3a to 5a arranged at the front desk 3, each store 4 in the hotel, and the restaurant 5.
Necessary data for each department can be extracted from the server computer 7 and stored in 3a to 5a.

The external service provider 6 connected to the server computer 7 via the Internet 8 also has respective terminals 6a to 6d
Then, the user can access the server computer 7 to edit the contents of the company database.

A customer in the guest room 1 or the lobby 2 can use the terminal 1a or 2a on the spot to read information such as a reservation situation such as a meal at the restaurant 5 or the current crowding condition by the above-described browsing operation. Since it can be obtained by visually displaying it on the terminal 1a or 2a and browsing it, it is possible to determine at what timing to make a reservation such as a meal reservation or sightseeing sightseeing, etc. Acquisition of such service information, reservation and ordering of desired services, which were conventionally performed by telephone or facsimile, such as making a reservation at an appropriate timing based on the judgment or requesting a service business such as cleaning, etc. By operating the terminal 1a or 2a at the place where the customer is located, it is possible to easily perform the non-face-to-face type and the non-conversational type at the timing desired by the customer. In particular, if the input at the terminals 1a and 2a can be performed by reading a numeric code using a barcode reader or the like and inputting a numeric code from a keyboard, even a customer unfamiliar with the terminal operation can easily obtain service information and the like. .

Also, from the hotel's point of view, the trends of a plurality of guests such as reservations and orders as described above are arranged as customer information in the server computer 7, and the data is stored in the terminals 3a to 5a of the corresponding departments. Since it can be supplied and displayed, for example, even in the case where orders are intensively received from a large number of customers at one time, the server computer 7 automatically processes this and makes a database. Conventionally, a person in charge has to directly serve a large number of customers individually, so that there is no problem of being unable to deal with other customers due to busyness or waiting for a long time.

Further, since the database of the server computer 7 also stores information on various goods and services to be provided by the external company 6, the hotel guest operates the terminal 1a of the guest room 1 and the lobby 2. Then, since it is possible to browse information on services and products to be provided by the external contractor 6 by, for example, moving images on demand, each customer can obtain more service information and product information from the guest room or lobby. You can get it while you're there.

In addition, stores 4 and 5 such as shops in the hotel
Receiving services such as making a meal reservation from the terminal 1a or 2a in the guest room 1 or the lobby 2, ordering gifts such as souvenirs, and having the gift recipients send them out by courier. Can be. The price for providing such a service is paid in the form of recording the IC card 12, if any, and paying it out, or paying out at the time of checkout.

To summarize the above example, in the guest room 1, from the terminal 1a or the brought-in terminal 11a, Internet connection service, room service, reservation of various stores inside and outside the hotel, nomination of a room clerk, taxi, etc. Get information on arrangements, personal guide arrangements, local tourist and cultural information, shipping of baggage and souvenirs, etc.
It is possible to make a reservation or purchase procedure for a desired service or the like. This is substantially the same for the terminal 2a in the lobby 2.

On the other hand, the hotel automatically responds to various orders and requests from the terminals 1a and 2a executed by each guest via the server computer 7 in the guest room 1 and the lobby 2, respectively. Can present a visual and audible answer on the display screen of the terminal 1a or 2a. Therefore, even if the number of hands is small, not only services that can be provided in the hotel but also the outside of the hotel (where the hotel is installed) With regard to various services and products in the region, etc., it is possible to provide customers with a wealth of information on services and products, and to process customer orders related to such information in a labor-saving manner. Become.

[0021]

As described above, the present invention is applied to a terminal in a guest room or a lobby and a terminal in each department in a hotel, for example, in a conventional hotel, a telephone reservation of a service provided by a guest and a hotel is performed. An electronic service system is configured by a server computer connected to these terminals and configured to store and store various service information in a database, and the data (information) on the database can be freely used by the guest and hotel departments at any time. In this case, it is possible to place an order for the information and to receive the information, so that it is possible to solve the conventional problems of the hotel and the service provided by the hotel at once.

[Brief description of the drawings]

FIG. 1 is a block diagram schematically illustrating a system configuration of an electronic service system of the present invention.

[Explanation of symbols]

 1 Guest Room 1a-5a PC Terminal 1b Connection Support 2 Hotel Lobby 3 Hotel Reception 4 Store in Hotel 5 Restaurant in Hotel 6 Outside Contractor outside Hotel 7 Server Computer 8 Internet 11a Bring-in Terminal 12 IC Card

Claims (2)

[Claims] 1. A terminal such as a personal computer is placed in a guest room, a lobby, a reception, and various stores installed in a hotel, and a customer is placed in each room and / or the lobby and other appropriate places. Provided a connection port for the terminal brought in by
Connect each terminal and the connection port to the server computer on the hotel side, and from the terminals to order and pay for goods and services sold or provided in the hotel via the server computer, and outside the hotel An electronic service in a hotel, which provides from the application to payment for the sale or provision of the product or service to the external company such as a company, organization, or individual that sells or provides the product or service through the Internet. system. 2. The customer pays for the service provided by ordering from the terminal in the guest room or for the purchased product by using an IC card in which the customer's cash data is written, or 2. The electronic service system in a hotel according to claim 1, wherein the service provided and the price data of the purchased product are recorded as purchase data.