JP2002319978A5 - - Google Patents

Claims (5)

An email transfer device that accepts email from customers as representatives of multiple departments,
Keyword storage means for storing keywords according to the operations of each of the plurality of departments together with identification information of the departments;
Search means for searching for keywords stored in the keyword storage means step by step with a plurality of items constituting the accepted e-mail ;
An e-mail transfer apparatus comprising: transfer means for transferring the accepted e-mail according to the department identification information stored together with the keyword searched by the search means.   2. The electronic mail transfer apparatus according to claim 1, further comprising a return means for returning information related to a department to which the electronic mail transferred by the transfer means is sent as a message to the sender of the electronic mail. A plurality of e-mail servers provided for each of the departments and receiving e-mails corresponding to the business of the department from customers;
Keyword storage means for storing keywords according to the business of each of the plurality of departments together with identification information of the department, mail receiving means for receiving e-mails from residents as representatives of the plurality of departments, and a plurality of constituents constituting the received e-mail Search means for searching for keywords stored in the keyword storage means step by step according to items , and the received e-mail by the department identification information stored together with the keywords searched by the search means for the plurality of e-mail servers. An e-mail transfer system comprising: an e-mail transfer server device having transfer means for transferring to any one of them. An email forwarding method for accepting email from customers as representative of multiple departments,
A keyword storage step for storing keywords corresponding to the operations of each of the plurality of departments together with identification information of the departments;
An email acceptance step for accepting email from customers on behalf of multiple departments;
A search step for searching the keyword stored in the keyword storage step step by step by a plurality of items constituting the email received in the mail reception step;
An e-mail transfer method, comprising: a transfer step of transferring the accepted e-mail according to the department identification information stored together with the keyword searched in the search step. A program used in an e-mail transfer device that accepts e-mails from customers as representatives of multiple departments,
A keyword storage step of storing keywords corresponding to the operations of each of the plurality of departments together with identification information of the departments;
An email acceptance process that accepts email from customers on behalf of multiple departments;
A search step for searching the keyword stored in the keyword storage step step by step by a plurality of items constituting the email received in the mail reception step;
A program for causing a computer to execute a transfer step of transferring the received e-mail according to the department identification information stored together with the keyword searched in the search step.