JP2002312470A - Apparatus operation description system, server, portable terminal, apparatus operation description method, apparatus operation description program and computer- readable recording medium recording apparatus operation description program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an apparatus operation description system, a server, a portable terminal, an apparatus operation description method, an apparatus operation description program and a computer-readable recording medium recording the apparatus operation description program allowing a user to accurately and easily acquire an operation description for an apparatus and reducing costs for acquiring the operation description. SOLUTION: A server A108 and a server B109 store an operation description of a dynamic image for a predetermined apparatus in an operation description database, and they retrieve the operation description of the dynamic image for the predetermined apparatus of the database by a retrieval program. A radio portable terminal 106 receives the operation description of the dynamic image for the predetermined apparatus retrieved at the servers 108 and 109 through a radio communication network and it displays the operation description of the dynamic image.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a device operation explanation system for explaining operation of all devices operated by humans in the world, such as home appliances, OA devices, portable devices, various vending machines, and the like. The present invention relates to a server, a portable terminal, an apparatus operation explanation method, an apparatus operation explanation program, and a computer-readable recording medium that records the apparatus operation explanation program, which is preferably applied to such an apparatus operation explanation system.

[0002]

2. Description of the Related Art Conventionally, operating instructions are attached to appliances such as home appliances, OA equipment, and portable devices, and users read these operating instructions to learn the functions of these devices and learn how to operate them. I was

[0003] In some cases, a videotape recording a basic operation method in a video is attached together with an operation manual.

[0004] On the other hand, in case that the operation method etc. cannot be sufficiently understood only by these operation explanation documents, a telephone or FA
In some cases, so-called support centers that use communication means such as X and e-mail correspond to users.

[0005] Further, with the recent spread of the Internet, some device manufacturers have incorporated operation manuals for their devices on their own homepages.

[0006] On the other hand, devices such as vending machines and ticket vending machines, which are often installed mainly in public places, have no operation manuals so far. It is set up so that the method can be understood.

As a system for displaying an explanatory document of a device on a portable terminal, there is a technique described in Japanese Patent Application Laid-Open No. 11-353332. That's what we do.

[0008] Even if this system is applied, it is not possible to easily display on a portable terminal the operation description of various devices required by the user.

Further, since moving images are not taken into account as data, there is a system problem in making the contents of the operation explanation easy for the user to see and understand.

[0010]

However, depending on the contents of the operation manual, there are cases where the operation manual is not sufficient to allow the user to fully understand the function explanation and the operation explanation of the device. .

According to the operation explanation using a videotape, an enormous amount of a videotape is required to deal with all operation methods in the case of a multifunctional device, and it is extremely difficult to create and manage the operation.

[0012] Even if a medium other than the videotape is used, it takes a lot of time, effort, and cost to correct and change the contents and redistribute it to users.

[0013] In the case of user support by the support center, there is a form of support by telephone first, but the operation of the support center requires a large cost.

[0014] From the user's point of view, it is often difficult to connect to the telephone, so that necessary information cannot be obtained immediately.

In addition, since the support center has a so-called individual-level difference, such as the knowledge and skill of the corresponding operator, because the human being responds, the user cannot always receive the same level of support. Some people did not understand the information they wanted to know at all.

From the standpoint of the equipment manufacturer, the operation manuals on the homepage were easy to manage, such as correcting and changing the contents.

However, from the user's point of view, complicated operations may be required to obtain necessary information. Also, depending on the contents, as in the case of the operation manual, it is not enough to allow the user to fully understand the function explanation, the operation explanation, and the like of the device, and there is a limit.

Further, there are devices without operation manuals, such as devices such as vending machines and ticket vending machines, which are very difficult to operate for those who are vulnerable to machines and the elderly.

As described above, various devices have become multifunctional, and there has been a problem that the user cannot fully understand the functions of the devices and learn how to operate them from the standpoint of the user.

From the equipment manufacturer's point of view, it takes a lot of time to operate and manage the support center, such as creating and managing operation manuals to supply necessary information to users.
It was expensive.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems of the prior art. It is an object of the present invention to enable a user to accurately and easily obtain an operation description of a device and to explain the operation description. It is an object of the present invention to provide an apparatus operation explanation system, a server, a portable terminal, an apparatus operation explanation method, an apparatus operation explanation program, and a computer-readable recording medium which records the apparatus operation explanation program, which reduces the cost for acquiring the information.

[0022]

In order to achieve the above-mentioned object, an apparatus operation explanation system according to the present invention provides a center system having one or a plurality of server devices to a portable terminal via a wireless communication network. In a device operation explanation system that transmits an operation explanation of a moving image of a predetermined device, the center system includes a database unit that stores an operation explanation of a moving image of the predetermined device as a database, and a search unit that searches the database unit. Receiving means for receiving, via the wireless communication network, an operation description of a moving image of the predetermined device searched by the search means of the center system,
Display means for displaying the operation explanation of the moving image.

Further, the portable terminal is provided with information for limiting the equipment requiring an operation explanation to the center system, and an operation explanation selection input means for selecting and inputting an operation explanation, and an operation explanation selection input means. Request means for requesting the operation description to the center system, wherein the center system searches the database means by the search means for the operation description of the device requested by the request means. Features.

Further, the request means sends information indicating a model number of the device.

Further, the requesting means sends information indicating a company name of the device.

Further, the portable terminal includes: a position information acquiring unit for acquiring position information of itself; and a position information transmitting unit for transmitting the position information acquired by the position information acquiring unit to the center system by a predetermined operation. And the center system has device location information database means for storing location information of the installation location of the device as a database, and from location information sent from the mobile terminal,
A second search unit for searching the device located near the position where the portable terminal is located from the device position information database unit.

[0027] Further, the center system has a transmitting means for transmitting device list information installed near the position where the portable terminal is located to the portable terminal.

[0028] The center system may further comprise a second transmitting means for transmitting, when the type of the device installed near the position where the portable terminal is located is one type, an operation description of a moving image of the device to the portable terminal. It is characterized by having.

Further, the portable terminal and the predetermined device have a second wireless communication means capable of directly communicating between the portable terminal and the predetermined device, and the second wireless communication means is operated using the second wireless communication means. The information for limiting the predetermined device that requires an explanation is transmitted from the predetermined device to the portable terminal.

Further, the portable terminal and the predetermined device have a second wireless communication unit capable of directly communicating between the portable terminal and the predetermined device, and the second wireless communication unit uses the second wireless communication unit. Information indicating a model number and a company name of a predetermined device is transmitted from the predetermined device to the portable terminal.

Further, the portable terminal has a still image requesting unit for requesting that the operation explanation of the moving image be an operation explanation of a still image, and the center system includes the still image requesting unit which is requested by the still image requesting unit. It is characterized in that it has a conversion means for searching the operation explanation part from the database means by the search means and converting the moving image data into still image data.

Further, the center system has a destination designation means for designating a destination of the operation explanation based on a designation from the portable terminal operator.

Further, the center system has an attached file transmitting means for transmitting the operation explanation as an attached file of an e-mail to a designated destination based on a designation from the portable terminal operator. I do.

[0034] Further, the present invention is characterized in that predetermined advertising data is transmitted before the explanation of the operation of the moving image.

Further, after the explanation of the operation of the moving image, predetermined advertisement data is transmitted.

[0036] A predetermined advertisement is simultaneously displayed in the operation description of the moving image.

[0037] The present invention is also characterized in that the advertisement data to be transmitted is switched based on the position information of the portable terminal, and predetermined advertisement data is transmitted before the operation explanation of the moving image.

Further, the present invention is characterized in that advertisement data to be transmitted is switched based on the position information of the portable terminal itself, and predetermined advertisement data is transmitted after the operation explanation of the moving image.

Further, the present invention is characterized in that the advertisement data to be transmitted is switched based on the position information of the portable terminal itself, and a predetermined advertisement is simultaneously displayed in the operation description of the moving image.

Further, the portable terminal has a still image requesting unit for requesting that the operation explanation of the moving image be an operation explanation of a still image, and the center system includes the still image requesting unit which is requested by the still image requesting unit. It is characterized in that it has a conversion means for searching the operation explanation part from the database means by the search means and converting the moving image data into still image data.

Further, the center system has a destination designation means for designating a destination of the operation explanation based on designation from the portable terminal operator.

Further, the center system has an attached file transmitting means for transmitting the operation explanation as an attached file of an e-mail to a designated destination based on a designation from the portable terminal operator. I do.

Further, the server according to the present invention is a server for transmitting an operation instruction of a moving image of a predetermined device to a portable terminal via a wireless communication network, wherein the server transmits an operation instruction of a moving image of the predetermined device. The portable terminal includes database means for storing as a database, and search means for searching the database means, wherein the portable terminal transmits an operation description of a moving image of the predetermined device searched by the search means of the server to the wireless device. It has a receiving means for receiving via a communication network, and a display means for displaying an operation explanation of the moving image.

Further, the mobile terminal according to the present invention is a mobile terminal connected via a wireless communication network to at least one or more servers for transmitting an operation description of a moving image of a predetermined device, wherein the server comprises: The portable terminal includes a database unit that stores, as a database, an operation description of a moving image of the predetermined device, and a search unit that searches the database unit. Receiving means for receiving the operation description of the moving image of the device through the wireless communication network, and display means for displaying the operation description of the moving image.

Further, according to the apparatus operation explanation method of the present invention, a center system having one or a plurality of server devices transmits an operation explanation of a moving image of a predetermined apparatus to a portable terminal via a wireless communication network. And a step in which the center system stores, as a database, an operation description of a moving image of the predetermined device; and
Searching the database; and
Receiving, via the wireless communication network, the operation description of the moving image of the predetermined device searched by the center system, and displaying the operation description of the moving image.

Further, a device operation explanation program according to the present invention is a device wherein a center system having one or a plurality of server devices transmits a moving image operation instruction of a predetermined device to a portable terminal via a wireless communication network. In the operation explanation system, the center system includes a database unit that stores, as a database, an operation explanation of a moving image of the predetermined device, and a search unit that searches the database unit. Receiving means for receiving, via the wireless communication network, an operation description of a moving image of the predetermined device searched by the searching means, and display means for displaying the operation description of the moving image. A device operation explanation program applied to the device operation explanation system, Serial video drivers for a given device is stored as a database, comprising the step of searching the database.

Further, in a device operation explanation system in which a center system having one or a plurality of server devices transmits an operation explanation of a moving image of a predetermined device to a portable terminal via a wireless communication network, the center system comprises: The portable terminal includes a database unit that stores, as a database, an operation description of a moving image of the predetermined device, and a search unit that searches the database unit. And a display means for displaying the operation explanation of the moving image of the moving image of the device through the wireless communication network, and a display means for displaying the operation explanation of the moving image. An operation explanation program, wherein the mobile terminal operates the predetermined device searched by the center system. The operation description, the is received through the wireless communication network, characterized by having a step of displaying the operation explanation of the moving image.

Further, a computer-readable recording medium having recorded thereon a device operation explanation program according to the present invention is provided by a center system having one or a plurality of server devices, which transmits a predetermined device to a portable terminal via a wireless communication network. In a device operation explanation system for transmitting an operation explanation of a moving image, the center system includes a database unit that stores an operation explanation of a moving image of the predetermined device as a database, and a search unit that searches the database unit. The mobile terminal displays, via the wireless communication network, a description of an operation of the moving image of the predetermined device searched by the search unit of the center system, and a description of the operation of the moving image. Device operation description applied to a device operation description system, characterized by having a display means. A computer-readable recording medium recording a program, the center system, the operating instruction of moving the specified device is stored as a database, recording the device operation description program including the step of searching the database.

Also, in a device operation explanation system in which a center system having one or a plurality of server devices transmits an operation explanation of a moving image of a predetermined device to a portable terminal via a wireless communication network, the center system comprises: The portable terminal includes a database unit that stores, as a database, an operation description of a moving image of the predetermined device, and a search unit that searches the database unit. And a display means for displaying the operation explanation of the moving image of the moving image of the device through the wireless communication network, and a display means for displaying the operation explanation of the moving image. A computer-readable recording medium on which an operation explanation program is recorded, wherein the portable terminal includes: Receiving, via the wireless communication network, the operation description of the moving image of the predetermined device searched by the computer system, and displaying the operation description of the moving image. .

[0050]

Preferred embodiments of the present invention will be described in detail below with reference to the accompanying drawings. However, the dimensions of the components described in this embodiment,
The material, shape, relative arrangement, and the like are not intended to limit the scope of the present invention only to them unless otherwise specified.

In the following drawings, the same members as those described in the above-mentioned drawings are denoted by the same reference numerals. In addition, the description of each embodiment of the device operation explanation system according to the present invention described below is based on the server, the portable terminal, the device operation explanation method, the device operation explanation program, and the computer-readable recording of the device operation explanation program. It also serves as an explanation of each embodiment of a possible recording medium.

(First Embodiment) First, a first embodiment of a device operation explanation system according to the present invention will be described with reference to FIG. FIG. 1 is a system configuration diagram of a first embodiment of a device operation explanation system according to the present invention. As an embodiment of the present invention, the wireless medium of public wireless communication is IMT
The case of −2000 will be described as an example.

In FIG. 1, 101 is a public network, 102,
103 and 104 are communication lines connected to the public network, 1
A wireless base station 05 accommodates the communication line 102 and performs wireless communication with a wireless mobile terminal via a wireless communication network. A wireless mobile terminal 106 is a mobile terminal as a component of the present invention.
Reference numeral 107 denotes a copying apparatus, and reference numerals 108 and 109 denote servers as server devices as constituent elements of the present invention. Reference numeral 108 denotes a server A and 109 denotes a server B (these are also simply referred to as servers hereinafter).

However, in the present invention, the number of each device shown in FIG. 1 is not limited to the number shown in FIG. 1, but may be any number of one or more.

At least each of the servers 108 and 10
9 and the wireless base station 105,
It functions as a center system which is a component of the present invention.

The first embodiment of the device operation explanation system according to the present invention is not limited to the configuration shown in FIG. Here, a second example of the configuration of the first embodiment of the device operation explanation system according to the present invention will be described with reference to FIG. FIG. 2 is a second system configuration diagram of the first embodiment of the device operation explanation system according to the present invention.

In FIG. 2, 201 is a public network, 202 is a communication line connected to the public network, 203 is the Internet, 204 and 205 are communication lines connected to the Internet 203, and 210 is a communication line. ,
A wireless base station that performs wireless communication with a wireless portable terminal, 206 is a wireless portable terminal, and has a short-range wireless communication function using Bluetooth (trademark) in addition to the IMT-2000 wireless communication function. , Bluetooth
o has a short-range wireless communication function. Also, 20
Reference numeral 8 denotes a server A, and 209 denotes a server B (these are also simply called servers).

FIG. 2 is a view similar to FIG.
09 is connected to the Internet, and the wireless portable terminal connects to the Internet via the public network 201, and communicates with the servers 208 and 209.
The present invention can be applied to any of the system forms shown in FIGS.

That is, the server 20 shown in FIG.
8, 209 are the servers 108, 109 shown in FIG.
, The public network 201 corresponds to the public network 101, and the wireless base station 210 corresponds to the wireless base station 105.

Accordingly, the present invention will be described below with reference to the system configuration shown in FIG. Next, an internal configuration of the wireless portable terminal 106 shown in FIG. 1 will be described with reference to FIG. FIG. 3 is a block diagram of the wireless portable terminal 106 shown in FIG.

In FIG. 3, reference numeral 301 denotes an RF unit for transmitting and receiving as a receiving means, which is a component of the present invention; 302, an antenna for transmitting and receiving radio waves; 303, a modulation / demodulation unit for modulating transmission data and demodulating received data. It is.

Reference numeral 304 denotes a transmission processing unit as position information transmission means, which is a component of the present invention, and performs transmission signal processing from layer 1 to layer 3 of IMT-2000.

Reference numeral 305 denotes a reception processing unit that performs reception signal processing for layers 1 to 3 of IMT-2000.

Reference numeral 306 denotes a data communication processing unit which performs data error detection and correction processing when performing data communication;
7 is an MPEG4 decoder for reproducing MPEG4 signals, 3
Reference numeral 08 denotes a display unit as a display unit, which is a component of the present invention, that reproduces and displays various displays and moving images based on MPEG4.

Reference numeral 309 denotes an input unit serving as an operation explanation selection input means which is a component of the present invention for performing various operations, and 310 denotes a control unit which performs various control processes.

The control unit 310 functions as a requesting unit or a still image requesting unit, which is a component of the present invention, alone, in cooperation with other members, or in cooperation with a program according to each operation.

Reference numeral 311 denotes a position information processing unit as position information obtaining means, which is a constituent element of the present invention, which performs position information obtaining processing of the wireless portable terminal. A Bluetooth interface unit as a second wireless communication unit which is a constituent element of the present invention;
An antenna 313 transmits and receives radio waves from the Bluetooth interface unit.

Next, the servers 108, 1 shown in FIG.
09 will be described with reference to FIG. FIG. 4 is a block diagram of the servers 108 and 109 shown in FIG. In FIG. 4, reference numeral 400 denotes a server;
Denotes control means, which is constituted by a CPU or the like, controls each unit,
It performs data transfer, various calculations, and temporary storage of data.

The control means 401 can be used alone, together with other members, or in cooperation with a program, in accordance with the respective operations, to form a transmitting means, a second transmitting means, a destination specifying means, Functions as an attached file transmission unit.

Reference numeral 402 denotes input control means for controlling data input from the wireless portable terminal 106 connected via a wireless communication line. An output control unit 403 controls data output to the wireless portable terminal 106. 40
Reference numerals 4 to 413 denote storage means, which store and store the following files, respectively.

Reference numeral 404 denotes a main program which is used in the control means 401, and comprises a program for displaying various screens on the display section of the wireless portable terminal and various control programs.

Reference numeral 405 denotes an operation explanation database as database means, which is a component of the present invention, and stores moving image data of operation explanations of various devices in an MPEG4 file format. This data is stored for each device manufacturer (company name) and for each model number.

Reference numeral 406 denotes a search program as a search means which is a component of the present invention, and the operation explanation database 40
5, a program for searching for necessary data is stored.

Reference numeral 407 denotes a data conversion program as a conversion means which is a component of the present invention. The data conversion program 407 converts MPEG4 data in the operation explanation database 405 into, for example, JPEG data.
And the like, and a data conversion program that stores a data conversion program for converting data into other data formats such as facsimile data and still image data.

Reference numeral 408 denotes a device component information database means, which is a component of the present invention, and stores data that can limit devices that require operation explanations such as the manufacturer and model number of the device installed for each location information. It is a device location information database.

Reference numeral 409 denotes a program for searching for an installed device from the device position information database 408 based on the position information transmitted from the wireless portable terminal. The device position as a second search means which is a component of the present invention. It is an information retrieval program.

This device location information search program 409
Generates, for example, device list information located near the wireless portable terminal.

The device list is transmitted, for example, by the control unit 401 functioning as a transmission unit as a component of the present invention.

Reference numeral 410 denotes moving image data of various advertisements as MPEs.
It is an advertisement database stored in a G4 file format.

A program 411 controls when predetermined data in the advertisement database 410 is transmitted, and stores a program for controlling switching of data to be transmitted based on position information transmitted from the wireless portable terminal. Advertising data control program.

Reference numeral 412 denotes an access information control program for controlling access information management for various databases.

413 is the access information control program 41
2 is an access information database that stores history data of access information to various databases managed.

Next, the operation of the embodiment of the present invention will be described. (1) An operation of directly selecting and inputting a device requiring operation explanation from a wireless portable terminal

FIG. 5 is a flowchart of the operation of the device operation explanation system shown in FIG. In the flowchart shown in FIG. 5, S501 to S505, and
The operations of S508 and 509 are processed by the control unit 401 alone, together with other members, or in cooperation with a program according to the respective operations. Also, S50
6, 507 and 510 are control units 31 of the wireless portable terminal 106.
0 is processed alone, together with other components or in cooperation with a program, depending on the respective operation.

First, the wireless portable terminal 106 is connected to the server 10
8 is connected via a wireless line.

The control means 401 causes the display unit 308 of the wireless portable terminal 106 to display the main menu screen of the device operation explanation system (S501).

The main menu screen is a screen for prompting the user to input an ID for user authentication. Terminal operator is I
When D is input and the control unit 401 detects that the ID is correct (S502), a screen for inputting the manufacturer name and model number of the device is displayed on the display unit 308 (S50).
3).

Here, in the present embodiment, the ID input is required. However, the ID input may be automatically performed by the wireless portable terminal 106, or the user authentication may be performed by other means. Alternatively, user authentication may be omitted depending on the operation method of the system.

Here, a button for requesting the product field name of the device is displayed on this input screen in case the terminal operator of the device does not know the manufacturer name and model number of the device.

When the terminal operator selects this screen, the control means 401 displays a screen showing the product field name on the display unit 308.

On this screen, product field names such as “home electric appliances”, “OA equipment”, “tools”, and “stationery” are displayed and can be selected.

When the terminal operator selects one of the product fields, the control means 401 displays a field name on which the product field can be further limited, and displays a selectable screen.

For example, when the product field name is “OA equipment”, it is “copier”, “printer”, “scanner”, and so on. Furthermore, it has a hierarchical screen structure, and on the lower hierarchical screen, an image of the appearance of the device is shown, so that a manufacturer name and a model number can be finally selected.

When the terminal operator selects or inputs a manufacturer name and a model number from the screen, the control means 401 uses the search program 406 to read the operation explanation database 405 from the operation explanation database 405.
The data of the requested device is searched (S504), the operation explanation data of the moving image is transmitted to the wireless portable terminal 106, and displayed on the display unit 308 (S505).

In the first display, the operation explanation data is displayed in a hierarchically structured item selection format, and when the terminal operator selects an item desired to be viewed from the displayed items, the moving image is displayed. Are sequentially displayed.

[0096] The item selection is displayed in the form of a moving image, and the terminal operator can select the item by performing a predetermined operation when the item required by the terminal operator is displayed. In the case of a device having a small number of items, the selection items are displayed as moving images using images.

For example, in the case of the explanation of the operation of the lighting equipment, a moving image of the scene where the lighting is turned on and off is displayed, that is, the item of how to turn on / off the switch is displayed first.
Next, a moving image of a scene where a light tube is replaced is displayed, that is, an item of a method of replacing a light tube is displayed.

In the case of a device having a large number of items, the items are displayed in characters at regular time intervals, and are sequentially switched. For example, in the case of explaining the operation of a copying machine, characters such as "copying method", "paper replenishment", and "paper clogging" are sequentially displayed at regular intervals.

Further, these display formats may be mixed. With such a display format, the number of operations is reduced, and the operations are simplified.

Here, if the data of the corresponding device is not stored in the operation explanation database 405 and there is data in the operation explanation database 405 in another server, the control means 401 sends the data to the other server. Control is performed so that data is transmitted from a certain operation explanation database 405.

In this case, it is assumed that each server is connected by some kind of communication means and can communicate with each other.

Next, when the terminal operator wants to freeze the screen while watching the operation explanation of the moving image (S506), the input unit 309 performs a transmission request operation of a still image (S5).
07). Upon receiving this request, the control means 401 converts the data of MPEG4 into J by the data conversion program 407.
The data is converted into PEG still image data (S508) and displayed on the display unit 308 (S509).

Then, when restarting the operation explanation using a moving image (S 510), the terminal operator performs an operation explanation restart operation operation using the input unit 309. Upon receiving this request, the control means 401 resumes the operation description, and
8 again displays the operation explanation.

By this operation, the user can confirm the operation description of the device on the wireless portable terminal provided by the user, so that the user can obtain the operation description of the device accurately and easily and operate the device. The cost of having the user obtain the description can also be reduced.

(2) An operation of selecting and inputting a device which needs to be explained in operation and is installed near the wireless portable terminal from its own position.

FIG. 6 is a flowchart of the operation of the device operation explanation system shown in FIG. In the flowchart illustrated in FIG. 6, the operations of S601 to S605 are performed by the control unit 310 of the wireless portable terminal 106 alone, in cooperation with other members, or in cooperation with a program according to each operation. The processes in S606 to S611 are performed by the control unit 401 alone, together with other members, or in cooperation with a program, according to each operation.

Here, the operation of user authentication and the operation of still image display are omitted.

First, the terminal operator operates the input unit 309 to
In order to acquire the position where the wireless portable terminal is located, a request operation for acquiring position information is performed (S601).

With this operation, the position information processing section 311 performs position information acquisition processing and stores the acquired position information (S602).

Next, the terminal operator operates the input unit 309 to
An operation is performed to connect to the server A108 via a wireless line (S603).

When wireless portable terminal 106 is connected to server A 108 (S604), wireless portable terminal 106 sends the position information stored in position information processing section 311 (S60).
5).

When the control means 401 detects this position information (S606), the device position information search program 409 searches the device position information database 408 for a device near the location of the wireless portable terminal 106 (S6).
07).

If there are a plurality of applicable devices (S608), the control means 401 causes the display unit 308 to display a screen showing a list of applicable devices (S6).
09).

Then, the control means 401 urges the terminal operator to select a device requiring an operation explanation.

When there is only one device, or when the terminal operator selects a device for which the operation description is required, the control means 401 which has detected this selects the data of the requested device from the operation description database 405 by the search program 406. Is retrieved (S610), and the operation explanation data of the moving image is displayed on the display unit 308 (S611).

With this operation, since the operation description of the crisis can be transmitted to the user's wireless portable terminal in accordance with the location of the user, the user can more easily obtain the operation description.

(3) Operation for directly acquiring device information from a device by wireless communication

FIG. 7 is a flowchart of the operation of the device operation explanation system shown in FIG. It should be noted that in the flowchart shown in FIG.
The operations 5 to 708 are performed by the control unit 31 of the wireless portable terminal 106.
0 is processed, alone, with other components or in cooperation with a program, depending on the respective action,
The processing of step 704 is performed by the control unit of the copying apparatus 107 alone, in cooperation with other members, or in cooperation with a program according to each operation.
Is performed by the control unit 401 in accordance with each operation.
It is processed by itself, together with other components or in cooperation with a program.

Here, the operation of user authentication and the operation of still image display are omitted.

First, the terminal operator operates the input unit 309 to
A predetermined operation is performed to acquire device information through wireless line connection (S701).

It is to be noted that the copying apparatus 107 is described here for the sake of explanation.
An example in which the device information is acquired will be described.

When the wireless portable terminal 106 performs this operation,
With the Bluetooth interface unit 312,
A wireless line is connected to the copying apparatus 107 by Bluetooth wireless communication (S702).

Then, a request for transmission of device information is made to the copying apparatus 107 (S703). Upon receiving this request, the copying apparatus 107 transmits the manufacturer name and model number (S704).
The wireless portable terminal 106 receives the received copy device 107
The manufacturer name and model number are stored in the control unit 310 (S70).
5).

Next, the terminal operator operates the input unit 309 to
An operation is performed so as to connect to the server A108 via a wireless line (S706).

When the wireless portable terminal 106 is connected to the server A 108 (S707), the wireless portable terminal 106 sends the maker name and model number of the copying apparatus 107 stored in the control unit 310 (S708).

When the control means 401 detects this information (S709), the search program 406 searches the operation explanation database 405 for the data of the requested device (S710), and displays the operation explanation data of the moving image on the display unit 308. (S711).

With this operation, the user's wireless portable terminal obtains the operation description directly from the device, so that, for example, communication costs can be reduced, the system configuration can be simplified, and the user can obtain the operation description. Can be reduced, and the user can more easily obtain the operation explanation.

(4) Changing display destination of operation explanation

FIG. 8 is a flow chart of the operation of the device operation explanation system shown in FIG. In the flowchart shown in FIG. 8, the operations of S801 and 802 are performed by the control unit 310 of the wireless portable terminal 106 alone, in cooperation with other members, or in cooperation with a program, according to each operation. The processes in S803 to S808 are performed by the control unit 401 alone, together with other members, or in cooperation with a program, according to each operation.

When the terminal operator wants to send the operation explanation data of MPEG4 to another PC or the like as an attached file of e-mail, or wants to send the operation explanation screen displaying a still image as an attached file of e-mail, Alternatively, if the user wants to send the data to a facsimile, the user inputs a destination from the input unit 309 and sends a data transfer request (S801, 802).

This request is displayed on the display unit 308 in the operation description.
May be displayed before, during display, or when the screen is in a still image state.

When receiving this request, if the transmission destination uses an e-mail, the control means 401 transmits the corresponding operation description data as an attached file of the e-mail to the address of the specified transmission destination (S803). .

In the case of the system configuration shown in FIG. 1, the control means 401 transmits an electronic mail after connecting to the Internet via an access point such as a predetermined provider (S804, 805).

Next, when the transmission destination is a facsimile, the stationary state data of the corresponding operation description is converted into facsimile data by the data conversion program 407 and transmitted to the designated transmission destination telephone number (S806, 807). ,
808).

As described above, by using e-mail, for example, the operation description of the device can be transmitted according to the user's designation, and the user can easily obtain the operation description.

(5) Transmission of Advertisement Data Next, transmission of advertisement data will be described.

The advertisement data is stored in the advertisement database 410, and each advertisement data is managed and controlled by the advertisement data control program 411 before or after which device the data should be transmitted. In the case of transmitting advertisement data, the control means 401 controls the advertisement data transmission by the advertisement data control program 411 after searching necessary data by the search program 406.

When the advertisement data is transmitted at the same time as the operation description, the advertisement data control program 411 combines the operation description data and the image data of the advertisement data, creates an advertisement in the operation description, and transmits the advertisement. You may do it.

[0139] Further, the advertisement data control program 411 switches the advertisement data to be transmitted based on the position information sent from the wireless portable terminal, and controls to transmit the advertisement data.

As a result, advertisement data suitable for the location of the wireless portable terminal can be transmitted, and more effective advertisement can be performed.

(6) Management of Access Information Next, management of access information to various databases of the terminal operator will be described.

The access information control program 412 is started after the user authentication of the terminal operator is completed, reads out the access information of the corresponding user stored in the access information database 413, and determines which operation description data has been accessed in the past. This is to check various information such as the number of accesses, the access date and time, and the access location.

Thus, when the operation explanation data is displayed, the data of the previously displayed portion can be subjected to processing such as turning the display order later.

Further, the data of the last displayed portion can be repeatedly displayed for each same device, and various operation explanation data display methods can be supported. For example,
The display order of the items on the item selection display screen can be changed as appropriate.

When the terminal operator views the operation explanation data and charges the terminal operator, if the operation explanation data displayed once is displayed again, no charge is made, or the charge amount is reduced to a discount amount. And other services.

(Second Embodiment) In the above embodiment, the IMT-2000 is used as a wireless communication medium. However, an embodiment using another wireless communication medium (the second embodiment of the device operation explanation system according to the present invention). The same operation can be performed in the second embodiment), and the same effect as in the first embodiment can be obtained. In addition, although MPEG4 is used as a moving image system, the same operation as that of the first embodiment can be performed with other systems, and the same effect can be obtained.

As a medium of wireless communication for directly obtaining device information by wireless communication with a device, Bluetooth is used as a medium.
Although ooth was used, the same operation can be performed with other wireless communication media, and the same effect is obtained.

[0148]

As described above, according to the present invention,
For example, in a device operation explanation system in which a center system having one or a plurality of server devices transmits an operation explanation of a moving image of a predetermined device to a portable terminal via a wireless communication network, the center system includes a predetermined device. The portable terminal includes a database unit that stores the operation description of the moving image as a database and a search unit that searches the database unit. By having a display means for receiving via the network and displaying the operation explanation of the moving image, the operation explanation of various devices by the moving image can be seen on the mobile terminal, so that the user of any device is not restricted by the place. The user can easily know the operation of the device.

Further, from the standpoint of the device manufacturer, since the data of the operation manual is placed on the network, the operation manual can be easily created and managed, and the cost of the entire device can be reduced.

Further, by using a content service using the device operation explanation system of the present invention, a device manufacturer can easily manage operation manuals of its own device.

Further, since an advertisement is issued together with the operation explanation of the device by a moving image, the device maker can effectively advertise its own device.

A content service company using the device operation explanation system of the present invention can reduce the price of the service or make it free by taking an advertisement fee, and can smoothly operate the service.

Further, by using the position information of the location of the portable terminal, the user can select a necessary operation description by a simple operation.

[0154] Furthermore, since an advertisement near the location of the portable terminal can be played using this position information, a more effective advertisement can be performed. There are extremely excellent effects as described above.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of a first embodiment of a device operation explanation system according to the present invention.

FIG. 2 is a second system configuration diagram of the first embodiment of the device operation explanation system according to the present invention.

FIG. 3 is a block diagram of the wireless portable terminal 106 shown in FIG.

FIG. 4 is a block diagram of servers 108 and 109 shown in FIG.

FIG. 5 is a flowchart of an operation of the device operation explanation system shown in FIG. 1;

FIG. 6 is a flowchart of the operation of the device operation explanation system shown in FIG. 1;

FIG. 7 is a flowchart of an operation of the device operation explanation system shown in FIG. 1;

FIG. 8 is a flowchart of an operation of the device operation explanation system shown in FIG. 1;

[Explanation of symbols]

 Reference Signs List 101 public network 102 communication line 103, 104 communication line 105 wireless base station 106 wireless portable terminal 107 copying device 108, 109 server 201 public network 202 communication line 203 Internet 204, 205 communication line 206 wireless portable terminal 207 copying device 208, 209 server 210 Radio base station 301 RF unit 302 Antenna 303 Modulation / demodulation unit 304 Transmission processing unit 305 Reception processing unit 306 Data communication processing unit 307 MPEG4 decoder 308 Display unit 309 Input unit 310 Control unit 311 Position information processing unit 312 Bluetooth interface unit 400 Server 401 Control Means 402 Input control means 403 Output control means 404 Main program 405 Operation explanation database 406 Search program 407 Data conversion Program 408 device location information database 409 device location information retrieval program 410 advertisement database 411 advertisement data control program 412 accesses information control program 413 accesses information database

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification code FI Theme coat ゛ (Reference) G06F 17/30 G06F 17/30 170Z 340 340A H04Q 7/20 H04B 7/26 109M 7/38 H04Q 7/04 Z F term (reference) 5B075 KK07 KK13 KK33 ND06 ND12 ND20 ND23 PQ02 PQ05 PR08 UU40 5K067 BB04 DD20 DD52 DD53 EE02 EE10 EE16 FF02 FF03 FF23 GG01 GG11 HH05 JJ52 JJ66

Claims (28)

[Claims] 1. A device operation explanation system in which a center system having one or more server devices transmits an operation explanation of a moving image of a predetermined device to a portable terminal via a wireless communication network. Database means for storing a description of the operation of the moving image of the predetermined device as a database; and search means for searching the database means, wherein the mobile terminal is configured to search the predetermined information searched by the search means of the center system. A device operation explanation system, comprising: receiving means for receiving, via the wireless communication network, an operation description of a moving image of the device, and display means for displaying the operation description of the moving image. 2. The portable terminal, wherein information for limiting a device requiring an operation explanation to the center system, and an operation explanation selection inputting means for selecting and inputting an operation explanation, and input by the operation explanation selection inputting means are provided. Request means for requesting the operation description to the center system, wherein the center system searches the database means by the search means for the operation description of the device requested by the request means. The apparatus operation explanation system according to claim 1, wherein: 3. The apparatus operation explanation system according to claim 2, wherein said request means sends information indicating a model number of said apparatus. 4. The device operation explanation system according to claim 2, wherein said request means sends information indicating a company name of said device. 5. The portable terminal, comprising: a position information acquisition unit that acquires position information of itself; and a position information transmission unit that transmits the position information acquired by the position information acquisition unit to the center system by a predetermined operation. The center system comprises: equipment position information database means for storing position information of the installation location of the equipment as a database; and from the position information sent from the mobile terminal, the center system is installed near the location where the mobile terminal is located. The apparatus operation explanation system according to any one of claims 1 to 4, further comprising second search means for searching for the selected apparatus from the apparatus position information database means. 6. The device according to claim 5, wherein the center system includes a transmitting unit that transmits, to the mobile terminal, device list information installed near a position where the mobile terminal is located. Operation explanation system. 7. The center system according to claim 2, wherein when the type of the device installed near the position where the mobile terminal is located is one, a second transmission unit that transmits an operation description of a moving image of the device to the mobile terminal. 7. The method according to claim 6, wherein
Device operation explanation system according to 4. 8. The portable terminal and the predetermined device include a second wireless communication unit capable of directly communicating between the portable terminal and the predetermined device, and operated using the second wireless communication unit. 8. The apparatus according to claim 1, wherein information for limiting the predetermined device requiring explanation is transmitted from the predetermined device to the portable terminal.
The device operation explanation system according to any one of the above. 9. The portable terminal and the predetermined device include a second wireless communication unit capable of directly communicating between the portable terminal and the predetermined device, and the second wireless communication unit uses the second wireless communication unit to perform the communication. The apparatus operation explanation system according to any one of claims 1 to 7, wherein information indicating a model number and a company name of the predetermined apparatus is transmitted from the predetermined apparatus to the mobile terminal. 10. The portable terminal has a still image requesting unit requesting that the operation explanation of the moving image be the operation explanation of a still image, and the center system, wherein the center system requests the operation explanation of the still image requesting unit. The apparatus operation according to any one of claims 1 to 9, further comprising a conversion unit that retrieves an operation explanation part from the database unit by the retrieval unit and converts the moving image data into still image data. Description system. 11. The center system according to claim 1, wherein the center system includes a destination designation unit that designates a destination of the operation explanation based on a designation from the portable terminal operator. An apparatus operation explanation system according to claim 1. 12. The center system further comprises an attached file transmitting means for transmitting the operation description as an attached file of an e-mail to a designated destination based on a designation from the portable terminal operator. The device operation explanation system according to any one of claims 1 to 11. 13. The system according to claim 1, wherein predetermined advertisement data is transmitted before the explanation of the operation of the moving image.
The device operation explanation system according to any one of the above. 14. The system according to claim 1, wherein predetermined advertisement data is transmitted after the explanation of the operation of the moving image.
The device operation explanation system according to any one of the above. 15. The apparatus operation explanation system according to claim 1, wherein a predetermined advertisement is simultaneously displayed in the operation explanation of the moving image. 16. The mobile terminal according to claim 5, wherein the advertisement data to be transmitted is switched based on the position information of the mobile terminal, and predetermined advertisement data is transmitted before explaining the operation of the moving image. The device operation explanation system according to any one of the above. 17. The mobile terminal according to claim 5, wherein the advertisement data to be transmitted is switched based on its own positional information, and the predetermined advertisement data is transmitted after the operation description of the moving image. The apparatus operation explanation system according to any one of claims 7 and 16. 18. The mobile terminal according to claim 5, wherein the advertisement data to be transmitted is switched based on its own positional information, and a predetermined advertisement is simultaneously displayed in the operation description of the moving image. 18. The device operation explanation system according to any one of 7, 16, and 17. 19. The portable terminal has a still image requesting unit requesting that the operation explanation of the moving image be the operation explanation of a still image, and the center system, wherein the center system requests the operation explanation of the still image. 19. The apparatus operation according to claim 16, further comprising a conversion unit that retrieves an operation explanation part from the database unit by the retrieval unit and converts the moving image data into still image data. Description system. 20. The center system according to claim 16, further comprising a destination designation unit for designating a destination of the operation description based on a designation from the mobile terminal operator. An apparatus operation explanation system according to claim 1. 21. The center system, further comprising: an attached file transmitting means for transmitting the operation description as an attached file of an e-mail to a designated destination based on a designation from the portable terminal operator. The device operation explanation system according to any one of claims 16 to 20. 22. A server for transmitting an operation description of a moving image of a predetermined device to a portable terminal via a wireless communication network, the server comprising: database means for storing the operation description of a moving image of the predetermined device as a database; A search unit that searches the database unit, wherein the mobile terminal performs an operation description of a moving image of the predetermined device searched by the search unit included in the server;
A server comprising: receiving means for receiving via the wireless communication network; and display means for displaying an explanation of operation of the moving image. 23. A mobile terminal connected via a wireless communication network to at least one or more servers for transmitting an operation description of a moving image of a predetermined device, wherein the server operates a moving image of the predetermined device. Database means for storing the description as a database, and a search means for searching the database means, wherein the portable terminal performs an operation description of a moving image of the predetermined device searched by the search means of the center system. A mobile terminal comprising: receiving means for receiving via the wireless communication line network; and display means for displaying an operation explanation of the moving image. 24. A step in which a center system having one or a plurality of server devices transmits an operation description of a moving image of a predetermined device to a portable terminal via a wireless communication network; Storing the operation description of the moving image of the device as a database, the center system searching the database, and the mobile terminal operating the moving image of the predetermined device searched by the center system, Receiving the information via a wireless communication network and displaying the operation description of the moving image. 25. A device operation explanation system in which a center system having one or a plurality of server devices transmits an operation explanation of a moving image of a predetermined device to a portable terminal via a wireless communication network. Database means for storing a description of the operation of the moving image of the predetermined device as a database; and search means for searching the database means, wherein the mobile terminal is configured to search the predetermined information searched by the search means of the center system. And a display means for displaying the operation explanation of the moving image of the moving image of the device through the wireless communication network, and a display means for displaying the operation explanation of the moving image. An operation instruction program, wherein the operation instruction of a moving image of the predetermined device is stored in a database in the center system. It is stored as scan, device drivers program including the step of searching the database. 26. An apparatus operation explanation system in which a center system having one or a plurality of server apparatuses transmits an operation explanation of a moving image of a predetermined apparatus to a portable terminal via a wireless communication network. Database means for storing a description of the operation of the moving image of the predetermined device as a database; and search means for searching the database means, wherein the mobile terminal is configured to search the predetermined information searched by the search means of the center system. And a display means for displaying the operation explanation of the moving image of the moving image of the device through the wireless communication network, and a display means for displaying the operation explanation of the moving image. An operation description program, wherein the mobile terminal operates the predetermined device searched by the center system. Operation explanation, is received via the wireless communication network, the device operation description program characterized by comprising the step of displaying the operation explanation of the video. 27. A device operation explanation system in which a center system having one or a plurality of server devices transmits an operation explanation of a moving image of a predetermined device to a portable terminal via a wireless communication network. Database means for storing a description of the operation of the moving image of the predetermined device as a database; and search means for searching the database means, wherein the mobile terminal is configured to search the predetermined information searched by the search means of the center system. And a display means for displaying the operation explanation of the moving image of the moving image of the device through the wireless communication network, and a display means for displaying the operation explanation of the moving image. A computer-readable recording medium recording an operation explanation program, wherein the center system The predetermined moving operating instructions of the device is stored as a database, a computer-readable recording medium storing a device operation description program including the step of searching the database. 28. An apparatus operation explanation system in which a center system having one or a plurality of server apparatuses transmits an operation explanation of a moving image of a predetermined apparatus to a portable terminal via a wireless communication network. Database means for storing a description of the operation of the moving image of the predetermined device as a database; and search means for searching the database means, wherein the mobile terminal is configured to search the predetermined information searched by the search means of the center system. And a display means for displaying the operation explanation of the moving image of the moving image of the device through the wireless communication network, and a display means for displaying the operation explanation of the moving image. A computer-readable recording medium recording an operation explanation program, wherein the portable terminal Receiving, via the wireless communication network, a description of the operation of the moving image of the predetermined device searched by the computer system, and displaying a description of the operation of the moving image. Computer readable recording medium.