JP2002305594A - Incoming call selection system by caller, incoming call selection method by caller and incoming call selection program by caller, and recording medium for recording the program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an incoming call selection system by a caller, which classifies terminals into incoming call groups by each terminal identification number of callers so as to allow an incoming call to reach a terminal in the designated incoming call group even when the called party number is the same. SOLUTION: A communication network 3 is configured with a connection controller 4 interconnecting communication terminals via the communication network 3 and a database device 5 that stores contract information of the communication terminals. The communication network 3 connects a caller terminal 1 with a terminal identification number (b) and a caller terminal 2 with a terminal identification number (d). An incoming call terminal group 7 with an incoming call number A is connected to the communication network 3. The incoming call terminal group 7 comprises an incoming call terminal group 8 with an incoming call group α and an incoming call terminal group 9 with an incoming call group β.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method of selecting a receiving group from a plurality of receiving terminals having the same receiving number based on a terminal identification number of a caller, and selecting a communicable terminal and a transmitting terminal included in the receiving group. The present invention relates to a caller-specific incoming call selection system, a caller-specific incoming call selection method, a caller-specific incoming call selection program, and a recording medium storing the program.

[0002]

2. Description of the Related Art Conventionally, a group representative selection method is known as a method for selectively receiving a plurality of terminals from the same destination number in a public communication network.

[0003]

However, in this selection method, since the receiving terminal is selected only based on whether the receiving terminal is in use or not, the connection destination terminal is changed for each terminal identification number of the caller. I could not do it.

[0004] In addition, a method of determining a destination according to a calling area of a caller has been adopted. However, similarly to the above-described group representative selection method, a receiving group cannot be selected for each terminal identification number of a calling side. Was something.

[0005] Accordingly, an object of the present invention is to provide a caller who can sort incoming call groups for each terminal identification number of a caller even if they have the same incoming call number, and can make an incoming call to a terminal in the designated incoming call group. It is an object of the present invention to provide a different incoming call selection system, a different caller different incoming call selection method, a different caller different incoming call selection program, and a recording medium storing the program.

[0006]

That is, a caller-specific incoming call selection system according to the first invention stores a connection control device for connecting a communication terminal to another communication terminal via communication means, and contract information of the communication terminal. In a communication network configured with a database device, the communication terminal has a destination number shared by a plurality of communication terminals in addition to a communication terminal identification number for uniquely identifying the own communication terminal, and The apparatus divides the plurality of communication terminals having the same called number into a plurality of groups according to the communication terminal identification numbers of the calling side, and, when there is an incoming call to the called number, uses the database device to communicate with the calling side. Select a corresponding incoming call group from the terminal identification number, select a communication terminal in a communicable state from among the communication terminals included in the selected incoming call group, and connect to the calling terminal. And butterflies.

According to a second aspect of the present invention, there is provided a caller-specific incoming call selection method using a communication network in which a communication terminal is connected to another communication terminal by a connection control device and contract information of the communication terminal is stored in a database device. In the separate incoming call selection method, a first step of receiving a call with a designated call number from a call terminal having a predetermined terminal identification number, a call terminal identification number of the call terminal, and an incoming call transmitted from the call terminal. A second step of requesting a search by transmitting a number to the database device, and, if the calling terminal identification number is registered in a table indicating the called number received from the connection control device, the receiving group And retrieve all child numbers belonging to the corresponding incoming call group by looking at the contents of
And a fourth step of returning all of the extracted child numbers to the connection control device; a fifth step of examining the terminal of the returned child number to determine a connectable called terminal; And a sixth step of connecting a connectable receiving terminal.

A third aspect of the present invention provides a method for selecting an incoming call for each caller using a communication network in which a communication terminal is connected to another communication terminal by a connection control device and contract information of the communication terminal is stored in a database device. In the method for selecting an incoming call for each caller, a first step of accepting a call with a designated call number from a call terminal having a predetermined terminal identification number; a call terminal identification number of the call terminal; A second step of requesting a search by transmitting the called number to the database device and, if the calling terminal identification number is registered in a table indicating the called number received from the connection control device, A third step of looking at the contents of the called group and extracting all child numbers belonging to the corresponding called group; and all child numbers belonging to the extracted called group. A fourth step of selecting a receiving terminal capable of receiving a call from among the following, a fifth step of returning the selected child number to the connection control device, and a fifth step of connecting the receiving terminal of the returned child number. 6 steps.

According to a fourth aspect of the present invention, a caller-specific incoming call selection program causes a computer to store contract information of a communication terminal in a database, and to receive a call specifying a called number from a calling terminal having a predetermined terminal identification number. Outgoing call processing, and, if the transmitting terminal identification number is registered in a table of a database indicating the incoming call number, processing of taking out the contents of the incoming call group and extracting all child numbers belonging to the corresponding incoming call group. It is characterized by functioning as a determination process of examining a terminal having this child number to determine a connectable called terminal, and a connecting process of connecting a connectable called terminal.

According to a fifth aspect of the present invention, there is provided a recording medium storing the caller-specific incoming call selection program according to the fourth aspect of the present invention.

The present invention is different from the prior art in that a call can be received to a receiving group specified by a receiver for each calling terminal. That is, since the called party has contracted the receiving group for each calling terminal identification number with the communication carrier, the incoming call selection from the calling party is:
The callee can be determined, and the communication network selects an incoming call according to the contract contents with the callee. Therefore, it is possible to sort the incoming call group for each calling terminal and receive an incoming call. As a result, even if the same incoming number is used, the incoming call can be used for distributing incoming calls to a member incoming terminal and a non-member incoming terminal.

[0012]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 shows the first embodiment of the present invention and is a diagram showing an example of the configuration of a telephone network system for realizing a method for selecting an incoming call for each caller.

In FIG. 1, a transmitting terminal 1 having a terminal identification number b and a transmitting terminal 2 having a terminal identification number d are:
They are connected by a communication network 3. In this communication network 3,
A connection control device 4 and a database device 5 are provided. In addition, the communication terminal 3 is connected to the receiving terminal group 7 of the receiving number A.

The receiving terminal group 7 has a receiving terminal group 8 of the receiving group α and a receiving terminal group 9 of the receiving group β. The receiving terminal group 8 is made and a receiver terminal _81, the receiving terminal 8 ₃ of the receiving terminal ₈₂ and the child number A3 of the child number A2 of Tatoebako numbers A1, whereas the receiving terminal group 9
It is made and a receiver terminal 9 _1, the receiving terminal 9 ₃ of the receiving terminal 9 ₂ and sub numbers A6 child number A5 child number A4.

FIGS. 2A and 2B show an example of the configuration of a database in a database device in which the called party has contracted with a communication carrier.

FIG. 2A is a table 1 showing the relationship between the calling terminal identification number and the receiving group, and
1, a calling terminal identification number 12, and a receiving group 13. FIG. 2B is a table 2 showing the relationship between the incoming call group and the child numbers which are the terminal identification numbers of the individual receiving terminals, and is made up of the incoming call group 14 and the child numbers 15.

FIG. 3 is a diagram showing an example of an operation sequence for selecting a destination in a communication network for explaining the operation of the method for selecting a destination for each calling terminal using the telephone network system of the present invention.

Here, the operation of the present embodiment will be described with reference to FIGS.

First, the terminating terminal manager who manages the terminating terminal group 7 contracts with the telecommunications carrier, showing the relationship as shown in FIGS. 2 (a) and 2 (b). Then, the relationship as shown in FIGS. 2A and 2B is stored in the database device 5 by the communication carrier.

Next, the outgoing terminal 1 having the terminal identification number b designates the incoming call number A and makes outgoing call (Step).
1). Then, in the connection control device 4 of the communication network 3, the terminal identification number b of the calling terminal 1 and the called number A sent from the calling terminal 1 are sent to the database device 5 and a search is requested (Step 2). ).

The database device 5 uses the table 1 shown in FIG. 2A to determine whether or not the calling terminal identification number b is registered in the table indicating the called number A received from the connection control device 4. Is checked. here,
If the calling terminal identification number b is registered, the contents of the receiving group 13 are recognized, and all child numbers belonging to the corresponding receiving group α in the table 2 shown in FIG. 2B are extracted (Step 3). ).

Next, all the child numbers extracted from the database device 5 are returned to the connection control device 4 (S
step4). The connection control device 4 sequentially checks the terminals of the received child numbers, and determines a connectable terminal (for example, the receiving terminal 8 ₂ ) (Step 5). Then, the incoming connection is made to the connectable terminal (for example, the receiving terminal 8 ₂ ) (Step 6).

That is, the transmitting terminal 1 receives the incoming group α
Is connected to any of the terminals.

Similarly, when there is a call from the transmitting terminal 2 having the terminal identification number d to the receiving number A, the database device 5 checks the table 1 shown in FIG. Then, the receiving group β to which the terminal identification number d belongs is selected, and the child number 15 belonging to the receiving group β is sent to the connection control device 4. In the connection control device 4, the incoming connection is made to the incoming terminal having the child number 15 belonging to the incoming group β.

That is, the originating terminal 2 receives the incoming group β
Is connected to any of the terminals.

If the calling terminal identification number is in the above table 1
If not registered in, the caller number 12 in Table 1
Is processed as "Other". In this case, the group β is selected as the destination group 14, all the child numbers of the destination group β in Table 2 are extracted, and the destination terminal is selected from them.

It should be noted that the connection is routed in the communication network to the connection control device 4 accommodating the terminal to be called. May be.

Next, a second embodiment of the present invention will be described.

FIG. 4 shows a second embodiment of the present invention, and is a diagram showing an example of the configuration of a telephone network system for realizing a method for selecting an incoming call for each caller.

In the second embodiment, the first
In the embodiment, the function of grasping the use state of the group of called terminals 7 is added to the database apparatus 5 of FIG. 1 to form the database apparatus 5a, and the function of grasping the state of use of the group of called terminals is deleted from the connection control device 4. The connection control device 4a is used. Other configurations are the same as those of the above-described first embodiment, and a description thereof will not be repeated.

FIG. 5 is a diagram showing an example of an operation sequence according to the second embodiment of the present invention.

As in the first embodiment described above, the terminating terminal manager managing the terminating terminal group 7 shows the relationship with the communication carrier as shown in FIGS. 2 (a) and 2 (b). 2A and 2B by contracting with the carrier.
Are stored in the database device 5a.

Then, the outgoing terminal 1 having the terminal identification number b designates the incoming call number A and makes an outgoing call (Step 1).
1). Then, in the connection control device 4a of the communication network 3, the terminal identification number b of the calling terminal 1 and the called number A sent from the calling terminal 1 are sent to the database device 5a to request a search (Step 12). ).

The database device 5a uses the table 1 shown in FIG. 2A to determine whether or not the calling terminal identification number b is registered in the table indicating the called number A received from the connection control device 4a. Is checked. Here, if the calling terminal identification number b is registered, the contents of the receiving group 13 are recognized, and all the child numbers belonging to the corresponding receiving group α in the table 2 shown in FIG. (Step 13).

In the database device 5a, a terminal capable of receiving a call is selected from all the child numbers 15 belonging to the picked-up call group α (Step 14). Then, the selected child number is returned to the connection control device 4a (Step 15). In the connection control device 4a, incoming connection is made to the terminal having the received child number 15 (for example, the terminal 8 ₂ ) (Step 16).

That is, in the first embodiment described above, the database device 5 does not manage whether the receiving terminal is in use or the like, but in the second embodiment, the database device 5a uses the receiving terminal in the database device 5a. The usage status of
Since a terminal capable of receiving a call is selected and its child number is returned to the connection control device 4a, the connection control device 4a only needs to connect to the returned child number.

It is to be noted that the method of grasping the use status of the receiving terminal group 7 in the database device 5a can be the same as the method adopted in the public PHS system or the like.
Description is omitted.

It should be noted that the telephone network shown in the embodiment described above may be a VoIP telephone network.

[0040]

As described above, according to the present invention,
A calling terminal that has sent a call with the same called number can be sorted into a called group for each terminal identification number of a predetermined calling terminal and received. Therefore, the present invention can be applied to various fields, such as a case where the destination is a member and a non-member, and an important customer and a general customer.

Further, there is an advantage that the present invention can be applied to business strategies such as increasing the number of terminals on the important customer side to reduce the probability of a busy call or the like and connecting only registered customers to the CTI center.

[Brief description of the drawings]

FIG. 1 shows a first embodiment of the present invention, and is a diagram showing a configuration example of a telephone network system for realizing a method for selecting an incoming call for each caller.

FIG. 2 shows an example of the configuration of a database in a database device in which a called party has contracted with a telecommunications carrier.
Is a diagram showing an example of a table 1 representing a relationship between a calling terminal identification number and a receiving group, and (b) is a diagram showing an example of a table 2 representing a relationship between a receiving group and a child number assigned to the receiving terminal. is there.

FIG. 3 is a diagram showing an example of a destination selection operation sequence in a communication network for describing an operation of a method for selecting a destination for each calling terminal using the telephone network system of the present invention.

FIG. 4 shows a second embodiment of the present invention, and is a diagram illustrating a configuration example of a telephone network system for realizing a method for selecting an incoming call for each caller.

FIG. 5 is a diagram showing a destination selection operation sequence in a communication network for explaining the operation of the second exemplary embodiment of the present invention.

[Explanation of symbols]

 1 originating terminal with terminal identification number b, 2 originating terminal with terminal identification number d, 3 communication network, 4, 4a connection control device, 5, 5a database device, 7, 8, 9 destination terminal group, 11 destination number, 12 originating Terminal identification number, 13, 14 Reception group, 15 Child number.

 ──────────────────────────────────────────────────続 き Continued on the front page F term (reference) 5K024 CC14 DD05 GG01 GG03 GG11

Claims (5)

[Claims] 1. A communication network comprising a connection control device for connecting a communication terminal to another communication terminal via communication means, and a database device for storing contract information of the communication terminal, wherein the communication terminal comprises: In addition to a communication terminal identification number for uniquely identifying the own communication terminal, the communication control apparatus has a called number shared by a plurality of communication terminals, and the connection control device communicates the plurality of communication terminals having the same called number to a calling side. Dividing into a plurality of groups by terminal identification number, when there is an incoming call to the destination number, use the database device to select a corresponding destination group from the communication terminal identification number of the calling side, and An incoming call selection system for each caller, wherein a communication terminal in a communicable state is selected from the included communication terminals and connected to a caller terminal. 2. A method according to claim 1, wherein the communication terminal is connected to another communication terminal by a connection control device, and the contract information of the communication terminal is stored in a database device. A first step of receiving an outgoing call with a designated incoming number from the outgoing terminal having the identification number; transmitting the outgoing terminal identification number of the outgoing terminal and the incoming call number sent from the outgoing terminal to the database device for searching; And if the calling terminal identification number is registered in the table indicating the called number received from the connection control device, the contents of the called group are checked to determine whether the terminal belongs to the corresponding called group. A third step of retrieving all of the retrieved child numbers; a fourth step of returning all of the retrieved child numbers to the connection control device; Caller-specific call selection method characterized by the steps of the 5 determines incoming terminal connectable by examining the terminal, and a sixth step of connecting the connectable terminating terminal, the provided. 3. A method for selecting an incoming call for each caller using a communication network in which a communication terminal is connected to another communication terminal by a connection control device and contract information of the communication terminal is stored in a database device. A first step of receiving an outgoing call with a designated incoming number from the outgoing terminal having the identification number; transmitting the outgoing terminal identification number of the outgoing terminal and the incoming call number sent from the outgoing terminal to the database device for searching; And if the calling terminal identification number is registered in the table indicating the called number received from the connection control device, the contents of the called group are checked to determine whether the terminal belongs to the corresponding called group. A third step of retrieving all the sub-numbers, and a fourth step of selecting a call-receiving terminal capable of receiving a call from all the sub-numbers belonging to the retrieved paging group. A fifth step of returning the selected child number to the connection control device; and a sixth step of connecting a receiving terminal of the returned child number. Individual call selection method. 4. A process for storing a contract information of a communication terminal in a database by a computer; a process of receiving a call specifying a called number from a calling terminal having a predetermined terminal identification number; If the above calling terminal identification number is registered in the table, a process of taking out the contents of the receiving group and extracting all child numbers belonging to the corresponding receiving group, and checking the terminal having this child number to enable connection. And a connection process for connecting a connectable incoming terminal. 5. A recording medium on which the caller-specific incoming call selection program according to claim 4 is recorded.