JP2002298224A - System, method and program for managing point of sale information, and recording medium for recording program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system for managing point of sale information provided with a server, a client, and a POS register connected to a network for connecting the client and the server, and capable of managing purchase history data of a same customer by linking a plurality of code numbers to one account number even when the customer uses various paying means. SOLUTION: A customer account and a code number of one or more registered cards or the like are linked by a customer information database 112 in a storing device 11 in a information device 10 of the system for managing point of sale information in advance. An operation part 13 collates with the code number acquired by an information receiving part 12. When a registered code number exists, an operation part 13 stores the purchase history data in a transaction database 113.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a POS register which is used by a retail store or the like at the time of payment for merchandise sales.
It relates to a point-of-sale information management system, and has a function to record settlement by each code number as purchase history data of a specific customer for one or more recording media holding information, enabling the provision of complex services. It is for.

[0002]

2. Description of the Related Art Membership cards have been distributed to customers,
There has been a point-of-sale information management system that acquires purchase history data and grants point benefits by using the system.

[0003]

In the conventional method, PO
Since the recording medium of the code number whose code number is obtained by the S register is limited to a predetermined membership card,
Unless the member card is presented by the customer at the time of settlement, acquisition of customer information and awarding of privilege points cannot be performed. Although such a system for acquiring a code number using a membership card has been adopted by many retailers and has become widespread along with the point redemption rate competition, a customer has to obtain a predetermined membership card every time one service provider is used. It was very inconvenient because it had to be presented.

[0004] Further, even when a payment is made using a predetermined member card, there is no function of recording whether the product is used by the customer or transferred to a third party. Could not be analyzed. Furthermore, since the point-of-sale information management system and the information providing server were not connected, information provision by website or e-mail was uniform, and customization and recommendations for each customer reflecting purchase history data were not possible. Was.

SUMMARY OF THE INVENTION The present invention has been made to solve these drawbacks, and is provided in advance for one or more customer-owned credit cards, cash cards, debit cards,
By registering the ID code of an employee card, student card, membership card, or other IC (integrated circuit) card, or the unique code number of a recording medium that holds specific information with an auxiliary function such as a mobile phone, Even if the member card is not presented, the purchase number data is stored for each customer at the time of settlement by acquiring the number and the privilege point is given, and the purpose is to acquire a wide range of purchase history data to perform a detailed purchase trend analysis. The goal is to improve services through customization and recommendations.

[0006]

In order to achieve the above object, a card holding information by embossed characters, magnetism, or IC (integrated circuit), or a recording medium holding information by an additional function of a mobile phone is provided. A point-of-sale information management system equipped with a POS register that acquires a specific code number and uses it for payment, associates each code number with one or more recording media with a specific customer account, and acquires one of them at the time of payment A function of grasping the data related to the settlement as the purchase history data of the customer, a function of storing the purchase history data of the customer, and a purchase history identifying whether the customer is used by himself or for transfer to a third party. A function for recording data and a machine for awarding privilege points according to the type and amount of the purchased product from the purchase history data of the customer. And the function of converting the granted privilege points into currency and offsetting the purchase price of the product, the function of analyzing the hobbies and preferences of each customer for the purchased product from the recorded purchase history data, and the function of each customer Provide information recommending other products for each customer on the Internet or on a network system such as a personal computer and a digital television, a mobile network connection terminal service, etc., which can send and receive electronic data from the results of the hobby and preference analysis on the purchased products. Function, a function of extracting a prospective purchase customer list of a specific product from the result of the hobby / taste analysis of the purchased product of each customer, and the Internet or a personal computer and a digital television according to the purchase price from the purchase history data of the customer. Two-way electronic data such as mobile Internet connection terminal services A function of increasing or decreasing a service provided to the customer over a network system that can exchange, characterized by comprising a.

[0007] According to these aspects, a detailed purchase trend analysis is realized by acquiring a wide range of purchase history data of a customer, and improvement in service by customization and recommendation can be expected.

The invention of claim 15 is a point-of-sale information management system comprising a server, a client, and a POS register connected to a network connecting the server and the client.
Information receiving means for acquiring payment-related data together with the code number information provided by the customer; information recording means for storing the payment-related data together with the acquired code number information;
Information calculation means for extracting a specific customer account number linked to one or more code numbers in advance, and information providing means for providing settlement-related data as the purchase history data of the customer together with the extracted customer account number, It is characterized by having.

Here, the POS register is a mechanical device for processing and registering payment information related to commercial transactions installed in a real store that sells goods or services, and has a function of acquiring payment data at the point of sale. A thing. Further, the data relating to settlement refers to information such as purchase date, seller name, purchaser name, transaction product or service name, product genre, product code, product characteristics, transaction amount, and the like. The settlement POS register number, the settlement processing time, the consumption tax amount, the discount amount, and the like related to the transaction are also a part of the data related to the settlement. Further, the seller or the purchaser may manage with a predetermined ID number.

Here, the code number information provided by the customer can be obtained from embossed characters, a card holding information in the form of magnetism or IC (integrated circuit), or a recording medium holding information by an additional function of a portable terminal. , A card number, a membership number, a registration number, a contract number ID number, and other code numbers that identify individuals or transactions.
It may be a credit card, a debit card, a point card, an IC card, or another membership card or ID card.
Further, the recording medium holding information by the additional function of the mobile terminal includes an IC chip of a mobile phone and a PDA (portable information terminal).

In the embodiments described below, the server is “information providing server H1”, the client is “connection terminal 40”, the information receiving means is “information receiving unit H12” and “information receiving unit 12”. The information recording means refers to “storage device H1
1 "and" storage device 11 ", the information calculation means is" calculation unit H13 "and" calculation unit 13 ", and the information providing unit is" display unit H14 "," distribution unit H15 "and" output unit 14 ".
And the customer account number indicates a “customer ID”.

In this way, by linking a plurality of code numbers to one account number, the customer can use a credit card, a debit card, a point card, or the like depending on the time and the case. Even if electronic payment using a mobile phone is used, it is possible to acquire, store, calculate and provide purchase history data of the same customer by presenting a registered code number.

According to a sixteenth aspect of the present invention, in the point-of-sale information management system according to the fifteenth aspect, the system is configured to acquire the product use purpose information together with the settlement data.

Here, the product use purpose information refers to information for identifying whether the purchase purpose of the approval is for personal use or transfer to a third party. The method of obtaining the information is arbitrary, but a method of obtaining information by assigning one of the POS register keys to the discriminating function and selecting the information separately may be used. According to these aspects, it is possible to identify only the data related to the payment selected by the user's hobbies and preferences.

The invention of claim 17 is the invention of claim 15 or 16
In the point-of-sale information management system described in, the bonus point grant information is extracted from a table set in advance according to the type and amount of the purchased product in the payment data, and the extracted bonus point grant information is provided. It is characterized by having been constituted so that.

Here, the privilege point is a purchase amount of 10 in a point card system or a mileage system.
One point is given for every 00 yen, and when 500 points are accumulated, a shopping ticket for 500 yen is presented, which is an added point of the service.

In the embodiment to be described later, the preset table indicates the “product information table 111”. According to these aspects, even if a specific point card is not presented, a privilege point can be given based on a preset table by acquiring a registered code number.

[0018] The invention of claim 18 is characterized in that, in the point-of-sale information management system according to claim 17, the privilege point addition information extracted together is printed on the receipt. According to these modes, the customer can be notified of the total of the awarded privilege points by a receipt.

The invention of claim 19 is the invention of claims 15 to 18
The point-of-sale information management system according to any one of the above, wherein the stored and calculated purchase history data is provided on a website or an e-mail on the Internet or a network system similar to the Internet. It is characterized by having.

Here, the network system similar to the Internet is an intranet using a dedicated line, a network connection terminal communication using packet communication, or an interactive television broadcast using digital communication. Are also part of the present invention.

Although the format of the purchase history data provided here is free, it may be in the form of a table, a spreadsheet, an ASP or a form conforming to a commercially available household account book or accounting software application. Alternatively, a mechanism in which data is inserted into a corresponding column of an ASP or a commercially available household account book or an accounting software application is also a part of the present invention. According to these aspects, purchase history data can be provided in the form of an electronic household account book via a network.

[0022] The invention of claim 20 is the invention of claims 17 to 19.
In the point-of-sale information management system according to any one of the above, the saved and calculated privilege point grant information is
On the Internet or a network system similar to the Internet, it is configured to be provided using a website or electronic mail. According to these modes, it is possible to inform the customer of the total of the awarded privilege points on the Internet.

[0023] The invention of claim 21 is the invention of claims 17 to 20.
In the point-of-sale information management system according to any one of the above, the privilege points given from the saved point giving information are converted into currency, and are offset from the purchase price of the product. I do. Here, whether the product is exchanged for an over-the-counter product or a product specified online is part of the present invention. According to these modes, the customer's accumulated privilege points can be exchanged for products.

[0024] The invention of claim 22 is the invention of claims 15 to 21.
In the point-of-sale information management system according to any one of the above, the system is configured to analyze hobbies and preferences of each customer for purchased products from the stored purchase history data.

Here, the analysis of the tastes and preferences of the purchased products of the customer refers to the consideration of the sensibility, which is a sensory personality aspect common to all products, even if it is information on the theme, genre, and the taste of the products themselves. It may be a grasp of a hobby preference value representing a scale.

Here, the specific criteria of the hobby / taste value are arbitrary, but among the examination scales when the customer selects a product,
Even if it is a relative criterion that defines age sensation “mind value” or a relative criterion that defines novel directivity “taste value”, it is a relative criterion that defines economic sensation "Challenge value" is a relative criterion that defines sensitivity to new products, regardless of whether it is a "grade value" or a "decorate value" that is a relative criterion that defines intentionality for decorative ornate items. Is a relative criterion that defines sensitivity to seasonal feeling, which is a relative criterion. The value may be a "value", a "processing degree value" which is a relative criterion for defining the degree of the hand of processing cooking, or a combination thereof.

According to these aspects, for a customer having a purchase history, not only information on the theme, genre, and the taste of the item itself but also the sensitivity, which is a sensory personality aspect common to all products. It is possible to grasp the hobby and preference values representing the scale.

A twenty-third aspect of the present invention provides a point-of-sale information management system according to any one of the fifteenth to twenty-second aspects.
Based on the hobby preference value for each customer's purchased product, based on the same hobby preference value, extract other products developed for the target of the same hobby preference value, and extract the extracted information recommending the product.
On the Internet or a network system similar to the Internet, it is configured to be provided using a website or electronic mail.

Here, the specific criteria of the hobby and preference values used for extracting other products are arbitrary, but for fashion products, “mind value”, “taste value”, and “grade value” are used. May be used. In the case of a furniture interior product, a “taste value”, a “grade value”, and a “decorate value” may be used. Furthermore, if it is food,
"Challenge value", "Shun-oriented value", and "Profit-oriented value"
And the “working degree value” may be used.

Further, other products developed for the target of the same hobby preference value to be extracted based on the hobby preference value regarding the purchased product of each customer include not only identical hobby preference values but also similar hobby preference values. Extracting a product with a preference value and providing recommended information thereof is also a part of the present invention. According to these aspects, it is possible to personalize and provide information recommending other products suitable for each customer by using a website or an e-mail on the Internet or a network system similar to the Internet.

The invention according to claim 24 is the invention according to claims 15 to 23
In the point-of-sale information management system according to any one of the above, a list of prospective customers for a specific product is extracted from the result of the hobby and preference analysis, and the list of prospective customers for the extracted specific product is provided. It is characterized by having been done.

Here, the prospective purchase customer list is a part of the present invention, whether it is a list of addresses or addresses, a destination printed on an attached sticker for mailing, or an address book for sending e-mail. According to these aspects, prospective purchase customers can be listed when a campaign or advertisement for a specific product is performed.

[0033] The invention of claim 25 is based on claims 15 to 24.
In the point-of-sale information management system according to any one of the above, the system is configured to extract customers whose purchase amount is equal to or greater than a predetermined purchase amount from the purchase history data and to provide the site access right only to the extracted customers. It is characterized by.

Here, the period for calculating the purchase price is free, but may be a period based on the business year or a period retroactive from that point. Also, the value of the predetermined purchase price is free, but for example, 500,000 yen or 100
It may be ten thousand yen. Further, the site access right includes services restricted to upper customers, such as a purchase history inquiry and an access right to a guide page for a special invitation.

According to the twenty-sixth aspect of the present invention,
In the point-of-sale information management system described in any one of the above, the personal information of the customer is also acquired, the acquired personal information is also saved, and the data of the personal information of the saved customer is analyzed by attribute. In addition, the present invention is characterized in that it is configured to provide the analysis information obtained by data analysis of personal information by attribute.

Here, the personal information is demographic data, psychographic data and experience history for each individual, and includes name, address, date of birth, sex, family structure, occupation,
Includes part or all of annual income, hobbies and preferences, purchase history, etc. The method of obtaining the information is free, but it is a part of the present invention whether it is input by a retailer or a customer for a question or a questionnaire survey at the time of registration, or received or copied from a separately registered database. .

Although the method of analyzing purchase data is free, multidimensional analysis analysis by multiplication with personal attributes, drilldown, dice analysis, data mining, cluster analysis,
Class analysis, correlation analysis, and time series analysis may be used. Furthermore, attaching the comment of the analyst to the information of the data analysis and outputting and providing the information of the data analysis by a printer or the like are also part of the present invention. According to these aspects, even if the customer is an unpurchased history customer, it is possible to guess his / her taste and taste if the personal attribute is registered.

The point-of-sale information management method described in claims 27 to 38 captures the invention described in claims 15 to 26 from the viewpoint of a method.

The point-of-sale information management program described in claim 39 captures the invention described in claims 15 to 26 from the viewpoint of a program.

[0040]

Embodiments of the present invention (hereinafter referred to as "embodiments") will be specifically described with reference to the drawings. Note that this embodiment is typically realized by controlling a computer with software. The software in this case realizes the operation and effect of the present invention by physically utilizing the hardware of the computer, and the conventional technology is applied to the common parts with the conventional technology.

However, in this case, the types and configurations of hardware and software, the range of processing by software, and the like can be variously changed. For example, a hard disk drive, a disk pack,
A recording medium such as a D-ROM alone is one embodiment of the present invention. Therefore, in the following description, virtual circuit blocks that realize the functions of the present invention and the embodiments are used.

Here, the "hobby preference value" is information representing, in a predetermined format, a sensibility study scale, which is a sensory personality aspect common to all products, among examination scales when a customer selects a product. Yes, the specific content is free, but as an example, a female fashion product is assumed and “mind value”, “taste value”, and “grade value” are used. The “mind value” is a relative criterion that defines an age sensation in a hobby / taste tendency in which a customer selects a product. Also,
The “taste value” is a relative criterion that defines novel directivity among hobbies and preferences of a customer selecting a product. The “grade value” is a relative criterion that defines an economic sensation among the tastes and preferences of a customer selecting a product.

Each “hobby preference value” is 5
It shall be represented by a numerical value evaluated relative to each step. Here, Mind 1 = Junior, Mind 2 = Young, Mind 3 = Career, Mind 4 = Missy Mrs, Mind 5 = Senior Mathia. Taste 1 = Conservative, Taste 2 = Traditional, Taste 3 = Casual, Taste 4 = Modern, Taste 5 = Aggressive. Grade 1 = bottom, grade 2 = economy, grade 3 = middle, grade 4 = high grade, grade 5 = upper class.

For example, if the customer's hobby preference value is Mind 4, Taste 2, Grade 4, it means that the person is Missy Mrs., Traditional, or High Grade.

[1. Configuration] The present embodiment relates to an information processing apparatus for managing point-of-sale information provided with a POS register connected to a server, a client and the Internet connecting the server and the client, and an information processing executed by the information processing apparatus. It relates to a method, and can be understood as an information processing program and a recording medium on which the program is recorded.

FIG. 1 is a block diagram showing the configuration of the present embodiment.
“0” is connected to “online network N” as shown in FIG. The “PC 20” is connected to the “information processing device 10” through the “online network N”.
It is connected to the. One or more “POS registers 30” are connected to the “information processing device 10” through the “online network N”. Furthermore, the “information providing server H1” is connected to the “information processing device 10” and the “Internet i” through the “online network N”, and the “connection terminal 40”, which is a client used by an unspecified number or a specified number of customers, An Internet-connected terminal device such as a personal computer, a digital television, a mobile phone, or another network-connected terminal, which is connected to "Internet i".

When such external access is made using a web browser, the HTTP protocol, or a method similar thereto, the “information providing server H1” has a CGI function, and as shown in FIG. "I will provide a.

The "website W1" includes a "purchase history inquiry page P10", a "purchase history display page P11", and other information pages. The “information providing server H1” that provides such “website W1” includes “storage device H11”, “information receiving unit H12”, and “arithmetic unit H1”.
3 "," display unit H14 "and" distribution unit H15 ".

The "storage device H11" is a storage device such as a hard disk drive for storing information to be provided to information users, and includes a "purchase history database H111", an "address book H112", and a "recommended". Product database H113 "and other data.

The "information processing apparatus 10"
1 "," information receiving unit 12 "," arithmetic unit 13 ", and" output unit 1 ".
4 ".

The "storage device 11" is a storage device such as a hard disk drive for storing information, and includes a "product information table 111", a "customer information database 112", a "transaction database 113", and other data. including.

The "information receiving section 12" is a means for storing data input by the "PC 20" and the "POS register 30" in a predetermined database.

The "calculating unit 13" is means for searching each database, extracting data matching the conditions, and performing a calculation.

The "output unit 14" outputs the respective data to the "information providing server H1", "PC 20", and "POS".
This is a means for causing the register 30 to output.

The “product information table 111” includes “product code 1111”, “product name 1112”, and “product price 111”.
3 ”,“ Privilege points 1114 ”,“ Product features 1115 ”
“Commodity hobby preference value (mind) 11161”, “commodity hobby preference value (taste) 11162”, and “commodity hobby preference value (grade) 11163” are stored. (Fig. 3)

The “customer information database 112” includes “customer ID 1121”, “customer name 1122”, and “customer attribute 112”.
3, "registration code number 1124""total purchase price 112"
5 ”“ Total bonus points 1126 ”“ E-mail address 1 ”
127 ”“ Customer hobby preference value (mind) 11281 ”
“Customer hobby preference value (taste) 11282” and “customer hobby preference value (grade) 11283” are stored.

The "transaction database 113" contains "transaction code 1131", "product code 1132", and "sales unit price 113".
3 "" Sales volume 1134 "" Privilege points 1135 "
“Customer ID 1136” “Purchase Date 1137” “Principal Flag 1138” “Commodity Hobby Preference Value (Mind) 113”
91, “commodity hobby preference value (taste) 11392”, and “commodity hobby preference value (grade) 11393”.

The "POS register 30" includes a "reading unit 31" for reading a product code, an "operation unit 32" for receiving a key input such as a sales quantity, a "display unit 33" for presenting data,
It includes a "printing unit 34" for issuing a receipt and an "acquiring unit 35" for acquiring a code number from a recording medium presented by a customer.

The normal settlement is started by inputting the bar code read by the "reading unit 31" of the "POS register 30" and the sales quantity by operating the "operation unit 32". , A new “transaction code 1131” is issued in the “transaction database 113”, and “commodity code 1132” and “sales quantity 1134”
Is stored by the corresponding data.

The "calculation unit 13" is "commodity code 113
"2" on the basis of "product information table 111",
The “commodity price 1113” is extracted, and the corresponding data is stored in the “sales unit price 1133” column of the “transaction database 113”. Then, based on “Sales unit price 1133” and “Sales volume 1134” stored in “Transaction database 113”,
Calculate the total price of goods, consumption tax and total amount of receipt.

The code number is obtained from the recording medium presented by the customer in the “acquisition unit 35”, and the total received money value is set to “PO”.
When the deposit amount is displayed by the “display unit 33” of the “S register 30” and input by the “operation unit 32”,
The POS register processing is completed when the deposit amount, change amount, acquired points, and accumulated points are printed on the receipt by the “printing unit 34”.

[2. Operation] The retailer uses the “PC 20” when registering the customer as a “customer ID” and “customer name”.
The “customer attribute” and one or more “registration code numbers” are input, and the “information receiving unit 12” stores the data in the “customer information database 112”. Here, FIG. 4 is a flowchart showing a processing procedure from confirmation of the product use purpose to electronic mail distribution / display of the recommended product.

That is, when the normal settlement data and the purchased product are used by the person, “1” is set in “the person's flag 1138”.
However, in the case of transfer to a third party, when "0" is input by the POS register (step 1), the "information receiving unit 12" is acquired by the "acquisition unit 35" of the "POS register 30". The code number (step 2) is acquired, and the “calculation unit 13” searches for the code number in “registered code number 1124” of the “customer information database 112” (step 3).

If the code number does not exist, it is considered that there is no member registration, and the “transaction code 1131” which is the purchase history data of the transaction is stored in the “transaction database 113”.
“Product code 1132”, “sales unit price 1133”, and “sales quantity 1134” are stored, and a receipt is printed (step 4). On the other hand, if the code number exists in the “registered code number 1124” of the “customer information database 112”, the “calculation unit 13”
"3,""Privilege point 1135,""Customer ID 1136," and "Purchase date 11" which are personal purchase history data of the transaction.
37, "person's flag 1138", "product hobby preference value (mind) 11391", "product hobby preference value (taste) 1"
1392 "" Product hobby preference value (grade) 11393 "
Is additionally stored (step 5).

Next, the “calculating unit 13” calculates the product of “sales unit price 1133” and “sales quantity 1134” generated in the transaction,
And the total of the “privilege points 1135” is added to the “total purchase amount 1125” and the “total privilege points 1126” of the “customer information database 112” (step 6),
When the bonus points are converted into currency and offset with the purchase price of the product, the bonus points converted into the purchase price are subtracted from the “total bonus points 1126”. Then, the "output unit 14" is the "print unit 34" of the "POS register 30".
Prints a receipt including the information of "privilege point 1126" (step 7).

When the “total purchase price 1125” of the “customer information database 112” has reached a predetermined specific price (step 8), the “output unit 14” of the “information processing device 10” In the information database 112, “customer ID 1121,” “customer name 1122,” “total purchase amount 1125,” “total privilege point 1126,” “mail address 1127,” and “transaction code 1131” and “product code 1132” that are purchase history data of the customer "
“Information receiving unit H12” of “information providing server H1” with “sales unit price 1133”, “sales quantity 1134”, “privilege point 1135”, “purchase date 1137” and “product name 1112” of “product information table 111”. To
It is copied to “address book H112” in “storage device H11” and “purchase history database H111” in “storage device H11”.

Here, the "distribution unit H14" distributes the fact that the purchase history data is stored in the "purchase history database H111" to the mail address of the "address book H112" by e-mail.

The customer is referred to as “purchase history inquiry page P10”.
To access the “customer ID 112” assigned in advance.
"1" and the password, "Information server H"
The "display section H14" of "1" extracts the purchase history data of the customer from the "purchase history database H111", and inserts a numerical value into the household account book software to display the "purchase history display page P1".
1 ”. (Step 9)

The “calculation unit 13” calculates the “goods / hobbies preference value (mind) 1139” in which “1” is input to the “identity flag 1138” in the “transaction database 113”.
1, "product hobby preference value (taste) 11392" and "product hobby preference value (grade) 11393" are extracted, sorted by "customer ID 1136", and the average value is extracted from "customer hobby preference value (customer information database 112)". Mind) 11
281 "" Customer hobby preference value (taste) 11282 "
It is stored in “customer hobby preference value (grade) 11283”.

Next, the “computing unit 13” executes “product hobby / preference value (mind) 111” in the “product information table 111”.
61, “product hobby preference value (taste) 11162”, “product hobby preference value (grade) 11163”, and “customer hobby preference value (mind) 1” in “customer information database 112”.
1281 "" Customer hobby preference value (taste) 11282 "
By matching with “customer hobby preference value (grade) 11283”, other products developed for targets having the same or similar hobby preference value are extracted in order of matching rate.

The “output unit 14” outputs the “customer ID 112”
"Product name 1112", "Product price 1113", and "Product features 111" which are information recommending other products extracted as "1".
5 ”to the“ Recommended Product Database H113 ”,
The “distribution unit 14” selects the mail address of the customer from the “address book H112” and distributes it as an e-mail (step 10).

Further, the "display section H13" indicates "customer ID 11".
"2111" as a search key and "product name 1112" for each customer
“Product price 1113” and “product feature 1115” are displayed on “website W1”.

[3. Other Embodiments] In this embodiment,
"Total purchase amount 11" in "Customer information database 112"
When “25” reaches a predetermined specific amount, the purchase history data of the customer is stored in the “purchase history database H11”.
This is an example in which the service provided to the customer is strengthened by extracting it from “1” and displaying it on the “purchase history display page P11” in the form of inserting a numerical value into the household account book software.
3 ”confirms the amount of“ total purchase amount 1125 ”
The "display unit 14" can also provide and restrict access after adjusting the right to access other information pages (for example, special treatment information for special invitations).

Further, regarding a specific campaign product,
The "computing unit 13" is a "product hobby preference value (mind) 1116" which is a hobby preference value of a target assumed at the time of development.
1, "Customer hobby preference value (taste) 11162""Customer hobby preference value (mind) 11281" and "Customer hobby preference value (taste)" ) 11
282 "and" customer hobby / preference value (grade) 11283 "to create a prospective customer list for the product, and the" distribution unit H15 "distributes a promotional e-mail, or the" output unit 14 " Printing out the mailing address sticker is also part of the present invention.

Further, in the present embodiment, personal information is obtained and stored by the registration operation of the customer, but the customer is required to register only the “code number 1124” together with the “customer ID 1121”, and the other personal information is stored. "Registration code number 1
Obtaining and storing the code number from an external database that manages the code number as a search key is also a part of the present invention.

Further, in addition to real-world business transactions using a POS register, even in the case of online shopping on the Internet or electronic settlement of E-commerce using a mobile phone, digital television, or the like, the purchase information is obtained. Accumulating and understanding hobby and preference values and providing data analysis information for each attribute are part of the present invention.

Further, the present invention is not limited to the above embodiment, but includes other embodiments as exemplified below. For example, an e-mail address is not only used for e-mail on the Internet, but also used on a network system that can send and receive electronic data in two ways, such as a personal computer similar to the Internet, a digital television, a mobile phone, and other Internet connection terminal services. It is also possible to use a code that specifies a transmission destination according to the e-mail address.

Further, "Web site W1", "Web pages P10, P11" and H which constitute other information pages
The type of TML and the like are free. For example, Compac
It is also possible to use t-HTML or another description language.

[0079]

As described above, according to the present invention, one or more customer-owned credit cards, cash cards, debit cards, ID cards such as employee ID cards, student ID cards, and membership cards, and other ICs (integrated) Circuit) By registering the card number and the unique code number of the recording medium holding the specific information with the additional function of the mobile phone, etc., even if the specified member card is not presented, the purchase number can be obtained at the time of settlement by acquiring the number. Data can be saved for each customer and privilege points can be given, and by acquiring a wide range of purchase history data, it is possible to perform a detailed purchase trend analysis and improve services through customization and recommendations.

[Brief description of the drawings]

FIG. 1 is a functional block diagram showing a configuration of an embodiment of the present invention.

FIG. 2 is a conceptual diagram showing a configuration of a “purchase history display page” in the embodiment of the present invention.

FIG. 3 is a conceptual diagram showing a structure of a “product information table 111”, a “customer information database 112”, and a “transaction database 113” in the embodiment of the present invention.

FIG. 4 is a flowchart showing a processing procedure from confirmation of a product use purpose to electronic mail distribution / display of a recommended product in the embodiment of the present invention.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 10 ... Information processing apparatus 11 ... Storage device 12 ... Information receiving part 13 ... Operation part 14 ... Output part 111 ... Product information table 112 ... Customer information database 113 ... Transaction database 20 ... Personal computer 30 ... POS register 40 ... Connection terminal (unspecified Clients used by a large number or a specified number of customers) i: Internet N: Online network H1: Information providing server H11: Storage device H12: Information receiving unit H13: Operation unit H14: Display unit H15: Distribution unit H111: Purchase history database H112 ... Address book H113 ... Recommended product database W1 ... Website P10 ... Purchase history inquiry page P11 ... Purchase history display page

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/60 318 G06F 17/60 318C 324 324 330 330 330 502 502 502

Claims (39)

[Claims] 1. An embossed character or magnetic or IC
In a point-of-sale information management system equipped with a POS register for acquiring a specific code number from a card holding information in an (integrated circuit) or a recording medium holding information with an additional function of a mobile phone and using for settlement, A function of associating each code number with a specific customer account for the recording medium and acquiring one of them at the time of settlement to grasp the data relating to the settlement as the purchase history data of the customer, and the purchase history data of the customer A point-of-sale information management system, which has a function of storing information. 2. The point-of-sale information management system according to claim 1, wherein the following requirements are satisfied. (B) It has a function of recording purchase history data that identifies whether the customer is for personal use or transfer to a third party. 3. The point-of-sale information management system according to claim 1, wherein the following requirements are satisfied. (A) It has a function of granting privilege points based on the purchase history data of the customer according to the type and price of the purchased product. 4. The point-of-sale information management system according to claim 3, wherein the following requirements are satisfied. (A) It has a function of printing the granted privilege points on a receipt. 5. The point-of-sale information management system according to claim 1, wherein the following requirements are satisfied. (B) a function of providing the purchase history data to the customer on the Internet or on a network system such as a personal computer, a digital television, and a mobile network connection terminal service which can exchange electronic data in two directions; 6. The point-of-sale information management system according to claim 3, wherein the following requirements are satisfied. (B) A function of providing the customer with the information of the privilege point on the Internet or on a network system such as a personal computer, a digital television, a mobile network connection terminal service and the like, which can exchange electronic data in both directions. 7. The point-of-sale information management system according to claim 3, wherein the following requirements are satisfied. (B) It has a function of converting the granted privilege points into currency and offsetting the purchase price of the product. 8. The point-of-sale information management system according to claim 1, wherein the following requirements are satisfied. (A) It has a function of analyzing the hobbies and preferences of each customer for purchased products from the recorded purchase history data. 9. The point-of-sale information management system according to claim 1, wherein the following requirements are satisfied. (B) Based on the results of the hobby and preference analysis of each customer's purchased products, other products can be selected for each customer on the Internet or on a network system such as a personal computer and digital television, a mobile network connection terminal service, etc. It has a function to provide recommended information. 10. The point-of-sale information management system according to claim 1, wherein the following requirements are satisfied. (A) It has a function of extracting a prospective customer list for a specific product from the result of hobby and preference analysis on the purchased product of each customer. 11. The point-of-sale information management system according to claim 1, wherein the following requirements are satisfied. (B) Increase or decrease the services provided to the customer on the Internet or on a network system such as a personal computer and digital television, a mobile Internet connection terminal service, etc., which can exchange electronic data in accordance with the purchase price from the purchase history data of the customer. It has a function to do. 12. An information providing method, wherein the point-of-sale information management system according to claim 1 performs said processing. 13. An information providing program for performing the processing of the point-of-sale information management system according to claim 1. Description: 14. A recording medium storing an information providing program for performing the processing in the point-of-sale information management system according to claim 1. Description: 15. A P, connected to a server, a client, and a network connecting the server and the client.
A point-of-sale information management system provided with an OS register, wherein the computer performs information receiving means for acquiring payment-related data together with code number information provided by a customer, and information for storing payment-related data together with the acquired code number information. Recording means, information calculation means for extracting a specific customer account number previously associated with one or more code numbers, and information provision for providing settlement-related data together with the extracted customer account number as purchase history data of the customer Means for managing point-of-sale information. 16. The point-of-sale information management system according to claim 15, wherein said information receiving means is configured to acquire merchandise use purpose information together with payment-related data. 17. The information calculation means extracts privilege point giving information from a table set in advance according to the type and amount of a purchased product out of data relating to settlement, and the information providing means also extracts the information. 2. The system according to claim 1, wherein the information is provided to provide the privilege point giving information.
The point-of-sale information management system according to 5 or 16. 18. The point-of-sale information management system according to claim 17, wherein said information providing means is configured to print the privilege point grant information extracted together with the receipt on a receipt. 19. The information providing means is configured to provide stored and calculated purchase history data using a website or an e-mail on the Internet or a network system similar to the Internet. The point-of-sale information management system according to any one of claims 15 to 18. 20. The information providing means according to claim 1, wherein the information providing means is configured to provide the saved and calculated privilege point grant information on a website or an e-mail on the Internet or a network system similar to the Internet. The point-of-sale information management system according to any one of claims 17 to 19, characterized in that: 21. The information processing means according to claim 17, wherein said privilege calculation unit converts the privilege point given from said stored point grant information into a currency, and offsets it with the purchase price of the product. 20. The point-of-sale information management system according to any one of to 20. 22. The information processing means according to claim 15, wherein said information calculation means is configured to analyze a hobby / preference value of each customer's purchased merchandise from the stored purchase history data. A point-of-sale information management system according to one of the above. 23. The information calculation means extracts another product developed for a target having the same taste and taste value based on the taste and taste value of each customer's purchased goods. 23. The system according to claim 15, wherein the extracted information for recommending the product is provided on a web system or an e-mail on the Internet or a network system similar to the Internet. Point-of-sale information management system. 24. The information calculation means extracts a prospective customer list of a specific product from the hobby / taste analysis result, and the information providing means provides the prospective customer list of the extracted specific product. The point-of-sale information management system according to any one of claims 15 to 23, wherein the system is configured as follows. 25. The information calculation means extracts customers whose purchase amount is equal to or greater than a predetermined purchase amount from purchase history data, and the information providing means provides a site access right only to the extracted customers. 16. The method according to claim 15, wherein
24. The point-of-sale information management system according to any one of items 1 to 24. 26. The information receiving means further acquires personal information of the customer, the information recording means stores the acquired personal information, and the information calculating means acquires the personal information also saved. The information and the purchase history data are analyzed for each attribute, and the information providing means is configured to provide the analysis information obtained by analyzing the personal information and the purchase history data for each attribute. Item 25. The point-of-sale information management system according to any one of items 15 to 25. 27. A P, connected to a server, a client, and a network connecting the server and the client.
A point-of-sale information management method including an OS register,
A computer performs an information receiving process of acquiring payment-related data together with code number information provided by a customer, an information recording process of storing payment-related data together with the acquired code number information, and is linked to one or more code numbers in advance. Point-of-sale information management, comprising: an information calculation process for extracting a specific customer account number; and an information providing process for providing settlement-related data together with the extracted customer account number as purchase history data of the customer. Method. 28. The point-of-sale information management method according to claim 27, wherein the information receiving process acquires merchandise use purpose information together with payment-related data. 29. The information calculation process extracts privilege point giving information from a table set in advance in accordance with the type and amount of a purchased product among the data related to settlement, and the information providing process also extracts 29. The point-of-sale information management method according to claim 27, wherein the provided privilege point providing information is provided. 30. The point-of-sale information management method according to claim 29, wherein in the information providing process, the privilege point addition information extracted together is printed on a receipt. 31. The information providing process according to claim 27, wherein the stored and calculated purchase history data is provided using a website or an e-mail on the Internet or a network system similar to the Internet. 30. The point-of-sale information management method according to any one of items 30 to 30. 32. The information providing process according to claim 35, wherein the stored and calculated privilege point grant information is provided using a website or an e-mail on the Internet or a network system similar to the Internet. 29. The point-of-sale information management method according to any one of 29 to 31. 33. The information calculation process according to claim 29, wherein the privilege point provided from the stored point providing information is converted into a currency and offset with a purchase price of the product. The point-of-sale information management method described in one of the above. 34. The information calculation process according to claim 27, wherein the stored purchase history data is used to analyze the hobbies and preferences of each customer for the purchased commodities.
The point-of-sale information management method described in any one of the above. 35. The information calculation process extracts other products developed for a target having the same taste and taste value based on the taste and taste value of each customer's purchased product. The sales according to any one of claims 27 to 34, wherein the extracted information recommending the product is provided using a website or an e-mail on the Internet or a network system similar to the Internet. Time information management method. 36. The information calculation process extracts a prospective customer list of a specific product from the hobby / taste analysis result, and the information providing process provides the prospective customer list of the extracted specific product. The point-of-sale information management method according to any one of claims 27 to 35, characterized in that: 37. The information calculation process extracts customers whose purchase amount is equal to or greater than a predetermined purchase amount from purchase history data, and the information providing process provides site access rights only to the extracted customers. The point-of-sale information management method according to any one of claims 27 to 36. 38. The information receiving process acquires the personal information of the customer together, the information recording process saves the acquired personal information, and the information calculation process executes the saved personal information. 28. The data analysis of information and the purchase history data for each attribute, and the information providing process provides the analysis information obtained by data analysis of the personal information and the purchase history data by attribute.
7. The point-of-sale information management method according to any one of 7. 39. A point-of-sale information management program for performing the processing for the purchase information management system according to claim 15. Description: