JP2002297814A - Maintenance work information acquiring method, maintenance work information acquiring system and program in vehicle maintenance - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve the service for a customer when carrying out the maintenance work of a vehicle in the presence of the customer. SOLUTION: A microphone 201 of a headset 20 inputs information by voice for acquiring maintenance work information issued by a person in charge of maintenance. A wearable computer 10 recognizes voice from the microphone 201, it retrieves vehicle maintenance work data having the maintenance work information from a vehicle maintenance DB on which the vehicle maintenance work data having the maintenance work information are registered, it generates the maintenance work information on the basis of the retrieved vehicle maintenance work data, and it outputs the generated maintenance work information by voice to the headphone 202 of the headset 20 and displays it in a display 203 by image.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to a vehicle maintenance shop for performing vehicle maintenance in the presence of a customer.
The present invention relates to a maintenance work information acquisition method for acquiring maintenance work information to be presented to a customer, and a maintenance work information acquisition system.

[0002]

2. Description of the Related Art Currently, in a vehicle maintenance shop, a maintenance technician performs normal maintenance and vehicle inspection and maintenance (hereinafter referred to as vehicle maintenance) of a vehicle. The company prepares documents such as quotes, work instructions, and delivery notes, and delivers these documents to customers. Incidentally, in the vehicle maintenance described above, the vehicle maintenance may be performed in the presence of a customer. In this case, when a vehicle maintenance work other than the normal inspection occurs, a maintenance technician checks with a customer the state of parts and the like for performing vehicle maintenance, and then provides information required for the maintenance work (hereinafter, maintenance work information). In particular, it is necessary to present the exact amount of money required for the maintenance work in the maintenance work information, and then ask for a judgment as to whether or not to perform the vehicle maintenance.

[0003]

However, in the above-described vehicle maintenance performed in the presence of the customer, vehicle maintenance other than the normal inspection occurs, and it is necessary to present the exact amount of money required for the maintenance work to the customer. After temporarily stopping the maintenance work, returning to the front desk, etc., checking the body shape, class, replacement parts, etc., checking the exact amount required for the maintenance work, etc., and then presenting the amount to the customer, There is a problem that a loss time is generated in the maintenance work and the customer is kept waiting. In addition, in the work of preparing documents such as quotes, work instructions, delivery notes, etc. after vehicle maintenance, the maintenance staff conveys the created items to the full-time clerk, and the full-time clerk This requires the user to confirm the items to be created, so that there is a problem in that a loss time is generated by these operations, and the customer is kept waiting.

[0004] As a method of presenting the exact amount of money required for the maintenance work to the customer, a method of installing a personal computer in a maintenance shop and displaying the exact amount of money required for the maintenance work on this personal computer can be considered. However, in this method, the personal computer cannot be operated simultaneously while performing the maintenance work.
Vehicle maintenance must be interrupted. In order to prevent the maintenance work from being interrupted, a new person is required to operate the personal computer, which causes a new problem that labor costs are required.

In view of the above-mentioned problems, the present invention provides a maintenance work information acquisition method and a maintenance work information for improving the service to a customer when performing a vehicle maintenance work in the presence of a customer. It aims to provide an acquisition system. Further, the present invention provides a maintenance work information acquisition method which saves useless time when acquiring maintenance work information to be presented to a customer when the vehicle is performing maintenance work in the presence of a customer, so that the customer does not wait. It is intended to provide a maintenance work information acquisition system. Further, the present invention provides a maintenance work information acquisition method and a maintenance work information acquisition system for quickly performing the work of preparing documents such as an estimate, a work instruction, and a delivery note so that the customer does not have to wait. The purpose is to do. Further, the present invention provides a maintenance work information acquisition method and a maintenance work information acquisition system for presenting accurate maintenance work information required for vehicle maintenance work when performing vehicle maintenance work in the presence of a customer. The purpose is to: In addition, the present invention, when presenting accurate maintenance work information to the customer,
It is an object of the present invention to provide a maintenance work information acquisition method and a maintenance work information acquisition system in which personnel are newly arranged and labor costs are suppressed.

[0006]

In order to achieve the above object, a maintenance work information acquiring method according to a first aspect of the present invention performs maintenance work when performing vehicle maintenance in the presence of a customer. A maintenance work information acquisition method for acquiring maintenance work information necessary for allowing a customer to determine whether or not the maintenance work information is acquired, wherein the acquired information for acquiring the maintenance work information issued by a maintenance person is input by voice. Then, the obtained information is voice-recognized, and based on the obtained voice-recognized obtained information, the vehicle maintenance work data having the maintenance work information is stored in the storage unit in which the vehicle maintenance work data having the maintenance work information is registered. A search is performed, and based on the searched vehicle maintenance work data, the maintenance work information that can be recognized by a maintenance person is output.

According to such a configuration, by inputting the obtained information for obtaining the maintenance work information issued by the maintenance person by voice, the maintenance work information recognizable by the maintenance person is output. It is not necessary for the maintenance staff to interrupt the maintenance work, and the maintenance work can be quickly communicated to the customer, and the service to the customer can be improved.

On the basis of the retrieved vehicle maintenance work data, a message for forming the maintenance work information is formed, the message is synthesized by voice, the maintenance work information is formed, and the maintenance work information is in charge of maintenance. A voice may be output to the user.

A display screen having the maintenance work information may be formed based on the retrieved vehicle maintenance work data, and the display screen having the formed maintenance work information may be displayed to a maintenance person.

[0010] Based on the vehicle maintenance work data retrieved, to form a message for forming the maintenance work information, the message by speech synthesis, the development to form a work information, maintenance charge of the maintenance work information and audio output person, based on the vehicle maintenance work data retrieved, the display screen is formed with the maintenance work information, a display screen having the formed maintenance work information may be displayed on the service personnel. As a result, the maintenance work information is output to the maintenance person by voice, and the display screen is displayed.
Maintenance work information can be accurately conveyed to maintenance personnel.

[0011] The vehicle maintenance work data may be stored as data necessary for preparing a vehicle maintenance document. This makes it possible to easily prepare maintenance work documents and the like to be handed over to the customer. Therefore, the customer does not have to wait, and the service to the customer can be improved.

The maintenance work information may include a work name, a time required for the work, and an amount required for the work.

[0013] The storage means the vehicle maintenance work data is registered, search for specific keywords, may be read vehicle maintenance work data having the keyword.

[0014] The specific keyword may be a work name or a part name.

Further, the work information acquisition system according to the second aspect of the present invention is required to allow a customer to determine whether or not to perform maintenance work when performing vehicle maintenance in the presence of the customer. A maintenance work information acquisition system for acquiring maintenance work information, the means for voice inputting the obtained information for obtaining the maintenance work information, issued by a maintenance person; and Means for recognizing voice, and means for searching for the vehicle maintenance work data having the maintenance work information from storage means in which vehicle maintenance work data having the maintenance work information is registered based on the acquired information obtained by voice recognition. Means for outputting the maintenance work information recognizable to a maintenance person based on the retrieved vehicle maintenance work data.

According to this structure, the acquisition information for acquiring the maintenance work information emitted from service personnel by voice input, since the output recognizable maintenance work information in the maintenance personnel, along with the service personnel is well without interrupting the maintenance work, it is possible to convey the contents of the quick maintenance work to the customer, it is possible to improve the service to customers.

Means for forming a message for forming the maintenance work information based on the retrieved vehicle maintenance work data; means for voice-synthesizing the formed message to generate the maintenance work information; Means for outputting the above-mentioned maintenance work information to a maintenance person by voice.

On the basis of the retrieved vehicle maintenance work data, there is provided means for forming a display screen having the maintenance work information, and means for displaying a display screen having the formed maintenance work information to a maintenance person. Is also good.

Means for forming a message for forming the maintenance work information based on the retrieved vehicle maintenance work data; means for voice-synthesizing the formed message to generate the maintenance work information; Means for outputting the maintenance work information by voice to a maintenance person, means for generating a display screen having the maintenance work information based on the retrieved vehicle maintenance work data, and display screen having the generated maintenance work information. Means for displaying to a maintenance person. As a result, the maintenance work information is output to the maintenance technician by voice and the display screen is displayed, so that the maintenance technician can be accurately notified of the maintenance work information.

[0020] the vehicle maintenance work data, may comprise means for storing the data required to create a document of the vehicle maintenance. This makes it possible to easily prepare maintenance work documents and the like to be handed over to the customer. Therefore, it is not possible to wait for the customer, it is possible to improve the service to customers.

The maintenance work information may include a work name, a time required for the work, and an amount required for the work.

The storage means in which the vehicle maintenance work data is registered may be searched for a specific keyword, and the vehicle maintenance work data having the keyword may be read.

The specific keyword may be a work name or a part name.

A program according to a third aspect of the present invention is provided in a computer, the program being issued by a maintenance person.
When performing vehicle maintenance in the presence of a customer, a step of voice inputting acquisition information for acquiring the maintenance work information necessary for allowing the customer to determine whether to perform maintenance work, the acquisition A procedure for recognizing information by voice, and a procedure for retrieving the vehicle maintenance work data having the maintenance work information from storage means in which vehicle maintenance work data having the maintenance work information is registered based on the acquired information obtained by voice recognition A step of outputting the maintenance work information recognizable by a maintenance person based on the retrieved vehicle maintenance work data.

With such a configuration, by inputting the obtained information for obtaining the maintenance work information issued by the maintenance person by voice, the maintenance work information recognizable by the maintenance person is output. It is not necessary for the user to interrupt the maintenance work, and the contents of the maintenance work can be promptly transmitted to the customer, and the service to the customer can be improved.

[0026]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of a maintenance work information acquisition method and a maintenance work information acquisition system in vehicle maintenance according to the present invention will be described below.

<First Embodiment> FIG. 1 shows a first embodiment of the present invention.
It is a figure showing composition of a maintenance work information acquisition system in vehicle maintenance concerning an embodiment.

The maintenance work information acquiring system according to the present invention, as shown in FIG. 1, a wearable computer 10 that can be attached to a belt or the like of the service personnel of the trousers, the headset 20 to be mounted on the head of the service personnel It is composed of The wearable computer 10 and the headset 20 mutually transmit voice to be described later via the wire 25, and transmit image data to be described later from the wearable computer 10 to the display 203 of the headset 20.

The wearable computer 10, as shown in FIG. 2, a speech dictionary 101, a customer-vehicle DB (database) 102, a vehicle maintenance DB 103, a speech recognition engine 104, an internal conversion unit 105, the data retrieval unit 106, an output message forming unit 107, a voice synthesizing engine 108, a voice transmitting / receiving unit 109, an image data forming unit 110, an image data transmitting unit 111, a vehicle maintenance work data storage unit 112, and a vehicle maintenance work data readout. A document creation data storage unit 114.

Although not shown, the components of the wearable computer 10 including the voice dictionary 101 and the like are not shown, but include a CPU (Central Processing Unit) and a ROM (Read
Only Memory), a RAM (Random Access Memory), a hard disk device, and a network device such as a LAN.

The speech dictionary 101 is a speech recognition engine 10
4 is registered. The customer / vehicle DB 102 stores data for identifying a vehicle owner (hereinafter, referred to as a vehicle owner).
Vehicle-specific data). As shown in FIG. 3, the vehicle identification data 102A has data items including a customer name having a customer name, a registration number having a vehicle registration number, and the like.

The vehicle maintenance DB 103 shown in FIG. 2 has data necessary for vehicle maintenance (hereinafter referred to as vehicle maintenance work data).
Register As shown in FIG. 4, vehicle maintenance work data 1
03A includes data items such as a work classification name having a work classification name in vehicle maintenance, a work name in maintenance, a time required for the work, and a money amount required for the work. The data item of the work name includes a component name used for the work and a type of the work.

The speech recognition engine 104 shown in FIG. 2 refers to the speech dictionary 101 to recognize a word from the voice uttered by the maintenance staff input to the microphone 201 and outputs the recognized word to the internal conversion unit 105. I do.

Internal conversion unit 105 shown in FIG. 2 has a table (not shown) having a set of predetermined words and instructions to be executed by data retrieval unit 106 or vehicle maintenance work data reading unit 113 for each set. ). More specifically, the internal conversion unit 105 determines whether or not the sequence of words received from the speech recognition engine 104 matches any of the word sets in the table. An instruction having a set of words is stored in the data search unit 10.
6, or output to the vehicle maintenance work data reading unit 113.

The internal conversion unit 105 includes a data search unit 106
, An instruction to execute the following search is output. That is, when the internal conversion unit 105 receives the customer's name or registration number (or a license plate or a part thereof) from the voice recognition engine 104, the customer / vehicle D
From B102, an instruction to search for the vehicle identification data 102A having the name or registration number of the customer received,
The data is output to the data search unit 106. For example, the internal conversion unit 1
05, when the words “search”, “registration number”, and “1234” are input from the voice recognition engine 104, the customer / vehicle DB 102 is searched for the vehicle identification data 102A having the registration number “1234”. Is output to the data search unit 106. Further, when the internal conversion unit 105 receives a specific keyword from the voice recognition engine 104, the internal conversion unit 105 outputs an instruction to search the vehicle maintenance work data 103 </ b> A having the received keyword from the vehicle maintenance DB 103 to the data search unit 106. I do. For example, when the internal conversion unit 105 receives specific keywords “search” and “element replacement” from the voice recognition engine 104, the internal conversion unit 105 searches the vehicle maintenance DB 103 for vehicle maintenance work data 103A having “element replacement”. Is output to the data search unit 106.

Upon receiving the words “work”, “specific keyword”, and “add” from the speech recognition engine 104, the internal conversion unit 105 sends the vehicle maintenance work data reading unit 113 Work data storage unit 112
Out of the vehicle maintenance work data 103A temporarily stored in the vehicle maintenance work data 1 having a specific keyword.
03A is read, and an instruction to store the read vehicle maintenance work data 103A in the document creation data storage unit 114 is output. For example, the internal conversion unit 105
When specific keywords such as “work” and “element exchange” are input from the voice recognition engine 104, the vehicle maintenance work data readout unit 113 stores the vehicle maintenance work data in the vehicle maintenance work data storage unit 112. From the data, the vehicle maintenance work data 103A having “element exchange” is read, and an instruction to store the read vehicle maintenance work data 103A in the document creation data storage unit 114 is output.

The data search unit 106 shown in FIG.
The vehicle DB 102 is searched for a search item specified by the internal conversion unit 105, and the searched vehicle specifying data 102
A is output to the output message forming unit 107 and the image data forming unit 110.

The data search unit 106 determines whether the vehicle maintenance D
With respect to B103, a search item designated by the internal conversion unit 105 is searched, and the searched vehicle maintenance work data 103A is searched.
Output message forming section 107, image data forming section 11
0 and output to the vehicle maintenance work data storage unit 112.

The output message forming unit 107 shown in FIG.
Forms a predetermined message to be output to the headphone 202 of the headset 20 mounted on the head of the maintenance person based on the vehicle identification data 102A input from the data search unit 106, and Output to the speech synthesis engine 108. For example, when the vehicle identification data 102A input from the data search unit 106 has “Taro Tsubasa” in the data item of the customer name and “Adachi 54 Sa 1234” in the data item of the registration number,
The output message forming unit 107 forms a message “Taro Tsubasa's vehicle number is Adachi 54 1234”, and outputs the formed message to the speech synthesis engine 108.
Output to Further, the output message forming section 107, data search unit 106 vehicle maintenance work data 1 inputted from
Based on 03A, a predetermined message to be output to the headphones 202 of the headset 20 mounted on the head of the maintenance person is formed, and the formed message is output to the speech synthesis engine 108.

For example, in the vehicle maintenance work data 103A input from the data search unit 106, the data item of the work name is "element replacement", the data item of the time required for the maintenance work is "X", and the maintenance work is required. When the data item of the amount has “xxxxxx”, the output message forming unit 107 states that “the element exchange is xxxx circle and the repair time is approximately x”. A message for allowing the customer to determine whether or not to perform maintenance work is formed, and the formed message is output to the speech synthesis engine 108.

Upon receiving the message formed by output message forming section 107, voice synthesis engine 108 shown in FIG. 2 synthesizes the voice of the received message, and outputs a message composed of the synthesized voice to voice transmitting / receiving section 109. I do. The voice transmitting / receiving unit 109 shown in FIG.
And outputs a message such that a voice which is the voice synthesis is input from the speech engine 108, the headphone 202 of the headset 20 that is mounted on the head of the service personnel. The voice transmitting / receiving unit 109 outputs voice input from the microphone 201 of the headset 20 mounted on the head of the maintenance person to the voice recognition engine 104.

The image data forming unit 110 shown in FIG. 2, vehicle maintenance work data 1 input from the data retrieval unit 106
Based on 03A, the display 20 of the headset 20
Then, image data of a customer vehicle search image, a maintenance work search image, and a maintenance work search entry image, which will be described later, are formed and output to the image data transmission / reception unit 111. The image displayed on the display 203 of the headset 20 will be described later. The image data transmitting unit 111 shown in FIG.
The image data input from 0 is output to the display 203 of the headset 20 mounted on the head of the maintenance person.

The vehicle maintenance work data storage section 11 shown in FIG.
2 temporarily stores the vehicle maintenance work data 103A input from the data search unit 106. Upon receiving an instruction from internal conversion unit 105 to read predetermined vehicle maintenance work data 103A stored in vehicle maintenance work data storage unit 112, vehicle maintenance work data reading unit 113 shown in FIG. The vehicle maintenance work data 103A is read out and output to the document creation data storage unit 114. After performing vehicle maintenance, the document storage data storage unit 114
The vehicle maintenance work data 103A required for preparing documents such as an estimate, a work instruction, and a delivery note is stored.

The headset 20 shown in FIG. 1 displays a microphone 201 for inputting a voice of a maintenance person, a headphone 202 for outputting a voice output from the wearable computer 10, and an image output from the wearable computer 10. And a display 203.
The display 203 shows (1) a customer vehicle search image,
(2) Maintenance work search image and (3) Maintenance work search entry image are displayed.

(1) Customer Vehicle Search Image The customer vehicle search image is an image for specifying the owner of the vehicle to be maintained. As shown in FIG. 5A, the customer vehicle search image 30 displays a location 31 for displaying the customer name, a location 32 for displaying the registration number of the vehicle, and a window having the registration number and the customer name. Location 3
And 3.

The customer vehicle search image 30 is displayed at display location 3
When the customer's name is displayed in 1, a window having the registration number and the customer's name of the vehicle with this registration number is displayed in the display location 33. For example, as shown in FIG.
When “Taro Tsubasa” is displayed at the display location 31, a window having “Ring Adachi 54SA 1234” as the registration number and “Taro Tsubasa” as the customer name is displayed at the display location 33.

When the registration number of the last four digits is displayed in the display location 32, the customer vehicle search image 30 is displayed.
Displays a window having a list of registration numbers of vehicles having the same registration number in the last four digits and the names of the customers. For example, as shown in FIG.
When “1234” is displayed in 2, the display location 33 shows
"1 Adachi 54 of 1234 Tsubasa Taro", "2 Shinagawa 5
5-1234 Ichiro Tanaka "... Is displayed.

(2) Maintenance work search image The maintenance work search image is an image in which maintenance work information for allowing a customer to determine whether or not maintenance can be performed by a customer is displayed. As shown in FIG. 6A, the maintenance work search image 40 includes a place 41 for displaying a classification name of the maintenance work, a place 42 for displaying a work name in the maintenance or a part name used for the maintenance, 43 that displays a window having determination information for allowing the user to determine whether or not the customer can perform maintenance. The judgment information displayed on the window includes the name of the work for performing the maintenance, the time required for the maintenance work, and the amount required for the maintenance work.

In the maintenance work search image 40, the name of the work to be maintained or the name of a part used for maintenance is displayed at a display location 42.
Is displayed in the display area 41, the work name displayed in the display area 42 or the work classification name related to the part name is displayed in the display area 41, and the maintenance person is asked by the customer whether or not the maintenance can be performed. A window having the judgment information to be judged is displayed at the display location 43. For example, as shown in FIG. 6 (b), and appears as a "elements" as a part name on the display portion 42, together with the show "engine check" on the display portion 41, the display portion 43, "1 Element replacement time x amount x x x x "
A window having maintenance work information of “2 elements O / H time × amount of money × xxx” is displayed.

(3) Maintenance Work Search Entry Image The maintenance work search entry image is a maintenance service which determines whether or not the customer will perform maintenance work by sequentially inputting guidance information displayed in a window described later. It is an image which displays work information. As shown in FIG. 7A, the maintenance work search entry image 50 includes a place 51 for displaying the classification name of the maintenance work, a place 52 for displaying the work name, the time required for the work, and the amount required for the work. And a place 53 for displaying the work name, the time required for the work, and the amount required for the work for each work classification. In addition, the maintenance work search entry image 50 includes a portion 54 for displaying the amount of money required for the maintenance.
And a portion 55 for displaying predetermined guidance items to be described later in a window.

When the maintenance work search entry image 50 is started up for the first time, as shown in FIG. 7A, the display locations 51, 52, 53, and 54 are blank, but the display location 55 is displayed. , A list of work classifications (for example, “A engine room inspection”, “B indoor inspection”...) Is displayed in a window.

In the maintenance work search entry image 50, when one of the alphabets in the list of work classifications displayed in the window at the display location 55 is voice-input by the maintenance staff, the alphabet input by voice is indicated. The work classification name is displayed at the display location 51, and a window having a list of component names used for maintenance is displayed at the display location 55. For example, when the service personnel is voice inputted to the microphone 201 as "alphabet A", as shown in FIG. 7 (b), maintenance work search entry image 50 displays the "engine room inspected" on the display portion 51, display Location 55
, A window having the names of parts used for the inspection of the engine room inspection, that is, “A power steering”, “B ignition device”, “C element”, “D engine”, is displayed. The display locations 52, 5
3, 54 are left blank.

[0053] maintenance work search entry image 50, one of the alphabet in the part name or part name list are window displayed on the display part 55, and is the voice input from the service personnel, items that you voice input The name of the operation using the indicated component name, the time required for this operation, and the amount of money are displayed in the display portion 52. The display portions 53 and 54 are left blank, and no window is displayed at the display portion 55. For example, when the maintenance person pronounces "item C",
As shown in FIG. 8 (a), maintenance work search entry image 5
0 indicates “Inspection of engine room” in the display location 51 and “Element replacement (work name), x (time), xxx (amount)”, “element O / H (work name)” in the display location 52. ), × (time), that ×××× (amount of money) ", service personnel to view the maintenance work information to determine whether or not to carry out maintenance work to the customer. In order to reduce mistakes in the speech recognition engine 104, it is desirable to input characters using alphabets and numerals as described above. However,
If the recognition rate of the speech recognition engine 104 is high, it is possible to use the item name such as “replacement of elements” as it is.

After predetermined work classification and maintenance work information are displayed at each of the display locations 51 and 52, the maintenance person determines that there is no problem with these displays and inputs a voice to that effect. The search entry image 50 is
A check “レ” is displayed before the work classification name displayed at the display location 51, and a “レ” is displayed before the maintenance work information displayed at the display location 52. Further, the maintenance work search entry image 50 includes the work classification name of the display portion 51 where the “check” is displayed, the work name of the display portion 52 where the “check” is displayed, the time required for the work, and the amount required for the work. In addition to the display at the display location 53, the total price of all items marked with a check is displayed at the display location 54.

For example, when the maintenance person checks “Inspection items A and O
K ", or" item A, end "and the voice input to the microphone 202, as shown in FIG. 8 (b), maintenance work search entry image 50 working classification name displayed on the display portion 51," the engine room in front of the inspection ", to display a" tick "indicating that there is no problem. In addition, the maintenance work search entry image 50 includes “element replacement (work name), x (time), xxxx (amount)” displayed at the display location 52.
"Element O / H (work name), x (time), xxxx
× (amount) ”is displayed in front of“ ... ”. Further, the maintenance work search entry image 50 is displayed
"Engine room inspection (work classification name), element replacement (work name), x (hour), xxxx (amount)",
And "Element O / H (work name), x (time), x
XXX (amount) ”and the total amount of the amount required for these operations,“ XXXx ”, is displayed at a display location 54.

After the display locations 51, 52 and 53 are displayed, the maintenance person is displayed at the display location 52.
If it is determined that there is a problem with any of the contents, the service technician speaks the appropriate thing with a microphone,
Specify the applicable one. Then, in the maintenance work search entry image 50, “レ” is displayed before the maintenance item displayed at the display location 51, and the display location 52 is displayed.
Is displayed in front of the one with no problem
Is represented. The maintenance work search entry image 50 is
The work classification name of the display location 51 where the “D” is displayed, and the work classification name of the display location 52 where the “D” is displayed are displayed as a display location 53.
At the same time, and the sum of the amounts of the items with the “check” is displayed at the display location 54.

For example, if the maintenance person determines that there is a problem with the "element O / H (work name), x (time), xxxx (amount)" displayed at the display location 52, When the maintenance staff inputs "item, NG" by voice into the microphone, the maintenance work search entry image 50 is displayed before the work classification name "engine room inspection" displayed at the display location 51 as shown in FIG. Displays a “check point” indicating that the work classification name has no problem. In addition, maintenance work search entry image 50 is displayed on the display part 52 "element exchange (working name), × (time), ×××× (amount of money)" to display the "tick" in front of.
Further, the maintenance work search entry image 50 is displayed at the display location 5
3, the "engine room inspection (work classification name), element exchange (working name), × (time), ×××× (amount of money)."
Is displayed, and the amount "XXXXXX" in "Element replacement (work name), X (time), XXXX (amount)" is displayed at the display location 54.

Next, the operation of the maintenance work information acquisition system according to this embodiment will be described with reference to the flowchart of FIG. 10 and FIG. 11 showing an example in which a customer performs vehicle maintenance in the presence of a specified vehicle. It will be described with reference to FIG.

As a result of inspecting the customer's vehicle, the maintenance person 7
1 asks the customer 70, "What is the element dirty. What do you want to do?" (See FIG. 11), and the customer 70 replies, "How much does it cost?" (See FIG. 11). Person 72 is the microphone 2 of the headset 20
In step 01, "search", "element exchange", and "money" are uttered (see FIG. 11).

Then, the microphone 201 of the headset 20
Collects the voice of the maintenance person 72 and transmits the collected voice to the voice transmitting / receiving unit 109 of the wearable computer 10.
(Step S10). Voice transmitting / receiving unit 109
Outputs the voice input from the microphone 201 to the voice recognition engine 104. Speech recognition engine 104, "Search" from the voice input from the voice transceiver 109, "element replacement", extracts the respective characteristic data in the order of "amount", extracted feature data, retrieved from the voice dictionary 101 , And recognizes the word or keyword, and outputs the recognized word or keyword to the internal conversion unit 105 (step S20).

The internal conversion unit 105 includes the speech recognition engine 1
Consisting of a word or keyword from 04 "search",
When the "element exchange" and the "amount" are input, the vehicle maintenance work data 103A having the "element exchange" is stored in the vehicle maintenance D using these words or keywords.
An instruction is output to the data search unit 106 to search from B103 (step S30).

[0062] The data search unit 106 includes an internal conversion unit 105.
When the vehicle maintenance DB 103 receives an instruction to retrieve the vehicle maintenance work data 103A having “element replacement” from the vehicle maintenance DB 103, the “element replacement” is performed from the vehicle maintenance DB 103.
The vehicle maintenance work data 103A having “element exchange” retrieved by searching the vehicle maintenance work data 103A having
3A is output to the output message forming unit 107, the image data forming unit 110, and the vehicle maintenance work data storage unit 112 (step S40).

Next, the output message forming unit 107 outputs the “work name”, the “time” required for the work, and the “time required for the work” in the vehicle maintenance work data 103A having the “element exchange” received from the data search unit 106. Amount "
"Element replacement is a xxx circle, work time is approximately x
It becomes. Is formed, and the formed message is output to the speech synthesis engine 108 (step S50).

The voice synthesis engine 108 receives the message from the output message forming unit 107,
× circle, work time will be about ×. Is synthesized by voice (step S60). After that, the voice synthesis engine 108 outputs to the voice transmission / reception unit 109 voice data that the voice is synthesized, "Element exchange is an xxx circle, and the work time is approximately x." The voice transmitting / receiving unit 109 outputs the voice input from the voice synthesis engine 108 to the headphones 202 of the headset 20 mounted on the head of the maintenance technician 72 (step S70).

Subsequently, the image data forming section 110 converts the image data representing the display screen of FIG. 6B having “element exchange”, “time” required for this operation, and “money” required for this operation. The created image data is output to the image data transmitting unit 111 (step S80). Image data transmitting section 111 outputs the image data input from image data forming section 110 to display 203 of headset 20 mounted on the head of maintenance staff 72 (step S90).

The maintenance technician 72 receives a voice from the headphones 202 of the headset 20 mounted on the head, saying that "the element replacement is a xxx circle and the work time is approximately x". The time “x” required for the maintenance of the element exchange displayed on the display 203 of the headset 20 and the amount “xxxx” thereof are confirmed (see FIG. 11), and the customer 70 is asked to perform the “element exchange”. , Xxxx circle, work time is approximately x "(see FIG. 11). The customer 70 responds to the response from the maintenance staff 72 as to whether or not to perform maintenance.

When the maintenance person 72 obtains the permission of the maintenance work from the customer 70, saying, “Please do so,” (see FIG. 11), the microphone 201 of the headset 20 transmits “Work, element replacement, "Add" is input by voice (see FIG. 11). Then, the microphone 201 of the headset 20 collects the sound of the service personnel 72, the wearable computer 1 a sound that this collected by wire 25
0 (step S10).
0).

The voice transmitting / receiving unit 109 outputs the voice input from the microphone 201 to the voice recognition engine 104.
The speech recognition engine 104 extracts feature data in the order of “work”, “element exchange”, and “add” from the speech input from the speech transmission / reception unit 109, and searches the speech dictionary 101 for the extracted feature data. , And recognizes the word or keyword, and outputs the recognized word or keyword to the internal conversion unit 105 (step S110).

The internal conversion unit 105 includes the speech recognition engine 1
"Work", "Element replacement",
From the word "add", the vehicle maintenance work data reading unit 11
3 is output to the vehicle maintenance work data storage unit 112 to read out the vehicle maintenance work data 103A having the work name “element replacement” (step S).
120).

The vehicle maintenance work data reading section 113 reads out the corresponding vehicle maintenance work data 103A stored in the vehicle maintenance work data storage section 112 based on the instruction from the internal conversion section 105, and uses it for document preparation. Is stored in the document creation data storage unit 114 (step S130), and the process ends.

According to the maintenance work information acquisition system for vehicle maintenance according to this embodiment, the acquired information for acquiring the maintenance work information issued by the maintenance person is transmitted to the headset mounted on the head of the maintenance person. When the voice input to the microphone 201 of 20, the headphone 202 of the headset 20
The maintenance work information and outputs by voice, so to display the image of the maintenance work information on the display 203 of the headset 20, the original customer presence, when performing the work of vehicle maintenance, maintenance personnel maintenance work It is not necessary to interrupt, and the contents of the maintenance work can be quickly transmitted to the customer, and the service to the customer can be improved. Further, according to the maintenance work information acquisition system of this embodiment, the document creation data storage unit 114
Since the maintenance work data is stored at the same time, there is no need for the maintenance staff to inform the maintenance staff of the items to be created or for the office staff to confirm the created items to the maintenance staff. The task of preparing documents such as instructions and delivery notes can be performed quickly. As a result, it is possible to prevent the customer from waiting. In addition, according to the maintenance work information acquisition system of this embodiment, when performing vehicle maintenance work in the presence of a customer, maintenance work information that allows the customer to determine whether or not to perform maintenance work is provided by the headset. The sound is output to the headphone 202 and the image is displayed on the display 203, so that the maintenance person can present the customer with an accurate amount of money required for the vehicle maintenance work. Further, according to the system of this embodiment, the microphone 2 of the headset 20 mounted on the head of the maintenance person
At 01, since information for obtaining maintenance work information that allows the customer to determine whether or not to perform maintenance work is input from the microphone, no computer operating personnel are required, and labor costs can be reduced. .

In the maintenance work information acquisition system for vehicle maintenance of this embodiment, the headset 20 and the wearable computer 10 are connected by a wire 25,
Although the voice and the image are transmitted and received via the wire 25, the voice and the image may be transmitted and received between the headset 20 and the wearable computer 10 using Bluetooth.

<Second Embodiment> FIG. 12 is a diagram showing a configuration of a maintenance work information acquisition system in vehicle maintenance according to a second embodiment of the present invention. As shown in FIG. 12, the maintenance work information acquisition system for vehicle maintenance according to this embodiment includes a personal computer 60 installed at the front and a headset 70. The personal computer 60 and the headset 70 Audio data and image data are transmitted and received wirelessly.

The personal computer 60 has the same configuration as each component of the wearable computer 10 used in the maintenance work information acquisition system for vehicle maintenance of the first embodiment. The different components are
That is, audio data and image data are transmitted and received to and from the headset 70 wirelessly.

The headset 70 has the same configuration as each component of the headset 20 used in the maintenance work information acquisition system for vehicle maintenance of the first embodiment.

Therefore, the operation performed by the personal computer 60 is the same as the operation of the wearable computer 10 used in the maintenance work information acquisition system for vehicle maintenance according to the first embodiment. Therefore, the maintenance work information acquisition system for vehicle maintenance of this embodiment has the same effects as those obtained from the maintenance work information acquisition system for vehicle maintenance of the first embodiment.

<Third Embodiment> FIG. 13 is a diagram showing a configuration of a maintenance work information acquisition system in vehicle maintenance according to a third embodiment of the present invention. As shown in FIG. 13, the maintenance work information acquisition system for vehicle maintenance according to this embodiment has a client function, and includes a wearable computer 80 worn on a belt of a maintenance technician, for example,
It has a server function and comprises a personal computer 90 installed at the front and a headset 85. This system, along with a wearable computer 80 and headset 85 is connected by wires 86, a wireless LAN (Local Are a wearable computer 80 and the personal computer 90 to each other
a Network) 95 to transmit and receive audio and images.

The headset 85 has the same configuration as the headset 20 used in the maintenance work information acquisition system for vehicle maintenance according to the first embodiment.

The wearable computer 80 is configured as shown in FIG.
As shown in the figure, the speech dictionary 801 and the speech recognition engine 8
02, an internal conversion unit 803, a wireless transmission / reception unit 804,
Output message forming unit 805 and speech synthesis engine 80
6, an audio transmitting / receiving unit 807, and an image data forming unit 808
And an image data transmission unit 809.

The above-mentioned components constituting the wearable computer 80 are not shown, but a CPU, a ROM,
This is realized by a storage device such as a RAM and a hard disk device.

Speech dictionary 801, speech recognition engine 80
2. Internal conversion unit 803, output message formation unit 805,
The voice synthesis engine 806, the voice transmitting / receiving unit 807, the image data forming unit 808, and the image data transmitting unit 809 have the same configuration as the corresponding components of the wearable computer 10 configuring the system of the first embodiment.

The radio transmission / reception unit 804 includes an internal conversion unit 803
Is transmitted to the personal computer 90 on the server side by wireless, and
The data retrieved from the personal computer 90 on the server side is received by the wireless LAN 95. In addition, the wireless transmission / reception unit 804 transmits an instruction to obtain data for document creation to the personal computer 90 on the server side via the wireless LAN 95 when permission of the maintenance work is obtained from the customer.

The personal computer 90 on the server side
As shown in FIG. 14, a customer / vehicle DB 901, a vehicle maintenance DB 902, a wireless transmission / reception unit 903, a data search unit 904, a vehicle maintenance work data storage unit 905, a vehicle maintenance work data read unit 906, And a document creation data storage unit 907.

[0084] aforementioned components constituting the personal computer 90, although not shown, CPU, ROM, R
It is realized by a storage device such as an AM and a hard disk device.

Customer / vehicle DB 901, vehicle maintenance DB 90
2, the data retrieval unit 904, vehicle maintenance work data storage unit 9
05, a vehicle maintenance work data readout unit 906, and a document creation data storage unit 907 have the same configuration as the corresponding components of the wearable computer 10 constituting the system of the first embodiment. The wireless transmission / reception unit 903 outputs the data search instruction received by the wireless transmission / reception unit 804 to the data search unit 904 and
04 is transmitted to the client-side wearable computer 80 by the wireless LAN 95. In addition, the wireless transmission / reception unit 903
Receives an instruction for obtaining data for document creation from the wearable computer 80 on the client side,
This instruction is output to the vehicle maintenance work data reading unit 906.

As described above, the maintenance work information acquisition system for vehicle maintenance according to the third embodiment is a wearable computer 1 that constitutes the system according to the first embodiment.
0, a component for searching for data,
The part for acquiring the document creation data is provided in the personal computer 90 on the server side, and the rest is provided in the wearable computer 80 on the client side.
Therefore, the wearable computer 8 on the client side
0 and the personal computer 90 on the server side execute the same processing operation as the wearable computer 10 constituting the maintenance work information acquisition system in vehicle maintenance of the first embodiment. Therefore, the maintenance work information acquisition system for vehicle maintenance of this embodiment has the same effects as those obtained from the maintenance work information acquisition system for vehicle maintenance of the first embodiment. In the maintenance work information acquisition system for vehicle maintenance according to the present embodiment, the wearable computer 80 and the personal computer 90 mutually transmit and receive the above-described voice and image via the wireless LAN 95, but otherwise use Bluetooth instead of the wireless LAN 95. It may be used to transmit and receive audio and images.

[0087]

As described above, according to the present invention, it is possible to improve the service to the customer when the vehicle maintenance work is performed in the presence of the customer.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of a maintenance work information acquisition system according to a first embodiment of the present invention.

FIG. 2 is a block diagram showing a configuration of a wearable computer in FIG.

FIG. 3 is a diagram showing a configuration of data stored in a customer / vehicle DB in FIG. 1;

FIG. 4 is a diagram showing a configuration of data stored in a vehicle maintenance DB in FIG. 1;

5 is a diagram illustrating a customer vehicle search image displayed on the display of the headset in FIG. 1;

6 is a diagram illustrating a maintenance work inspection image displayed on the display of the headset in FIG. 1;

7 is a diagram illustrating a maintenance work search entry image displayed on the display of the headset in FIG. 1;

8 is a diagram for explaining the maintenance work search entry image displayed on the display of the headset of FIG. 1.

FIG. 9 is a diagram illustrating a maintenance work search entry image displayed on the display of the headset in FIG. 1;

FIG. 10 is a flowchart showing the operation of the maintenance work information acquisition system in vehicle maintenance of the first embodiment.

FIG. 11 is a diagram showing a situation where a customer is actually present to perform vehicle maintenance.

FIG. 12 is a diagram illustrating a configuration of a maintenance work information acquisition system in vehicle maintenance according to a second embodiment of the present invention.

FIG. 13 is a diagram showing a configuration of a maintenance work information acquisition system in vehicle maintenance according to a third embodiment of the present invention.

FIG. 14 is a block diagram showing a configuration of a client-side and server-side computer in FIG.

[Explanation of symbols]

 Reference Signs List 10 wearable computer 101 voice dictionary 102 customer / vehicle DB 103 vehicle maintenance DB 104 voice recognition engine 105 internal conversion unit 106 data search unit 107 output message formation unit 108 voice synthesis engine 109 voice transmission / reception unit 110 image data formation unit 111 image data transmission unit 112 Vehicle maintenance work data storage unit 113 Vehicle maintenance work data readout unit 114 Document creation data storage unit 20, 70, 85 Headset 201 Microphone 202 Headphone 203 Display 25, 86 Wire 60 Personal computer 80 Wearable computer 90 Personal computer 95 Wireless LAN

Claims (17)

[Claims] 1. A maintenance work information acquisition method for acquiring maintenance work information necessary for allowing a customer to determine whether or not to perform maintenance work when performing vehicle maintenance in the presence of a customer. Voice input of the obtained information for obtaining the maintenance work information issued by a maintenance person, voice recognition of the obtained information, and vehicle maintenance having the maintenance work information based on the obtained voice-recognized information. A vehicle that retrieves the vehicle maintenance work data having the maintenance work information from storage means in which the work data is registered, and outputs the maintenance work information based on the retrieved vehicle maintenance work data. How to obtain maintenance work information during maintenance. 2. A message for forming the maintenance work information is formed based on the retrieved vehicle maintenance work data, and the message is synthesized by voice to form the maintenance work information. The method for acquiring maintenance work information in vehicle maintenance according to claim 1, wherein a voice is output. 3. A display screen having the maintenance work information is formed based on the retrieved vehicle maintenance work data, and a display screen having the formed maintenance work information is displayed. How to obtain maintenance work information in vehicle maintenance. 4. A message for forming the maintenance work information is formed based on the retrieved vehicle maintenance work data, and the message is synthesized by voice to form the maintenance work information. The voice output, based on the searched vehicle maintenance work data, forms a display screen having the maintenance work information, and displays a display screen having the formed maintenance work information. How to obtain maintenance work information in vehicle maintenance. 5. The method according to claim 1, wherein the vehicle maintenance work data is stored as data required when preparing a vehicle maintenance document. 6. The maintenance work information in vehicle maintenance according to claim 1, wherein the maintenance work information includes a work name, a time required for the work, and an amount required for the work. Acquisition method. 7. The vehicle maintenance work data according to claim 1, wherein the vehicle maintenance work data includes keyword information, and the vehicle maintenance work data is searched and read based on the keyword information included in the acquired information. The method for acquiring maintenance work information in vehicle maintenance according to any one of the preceding claims. 8. The method according to claim 7, wherein the keyword information is a work name or a part name. When performing 9. vehicle maintenance under the customer's presence, a maintenance work information acquisition system for acquiring the maintenance work information necessary in order to determine whether to perform maintenance work on the customer A means for voice inputting the obtained information for obtaining the maintenance work information issued by the maintenance person; a means for voice recognizing the obtained input information by voice; and Means for retrieving the vehicle maintenance work data having the maintenance work information from storage means in which the vehicle maintenance work data having the maintenance work information is registered; and providing the maintenance work information based on the retrieved vehicle maintenance work data. And a means for outputting a maintenance work information. 10. A means for forming a message for forming the maintenance work information based on the retrieved vehicle maintenance work data; a means for generating the maintenance work information by voice-synthesizing the formed message; The maintenance work information acquisition system for vehicle maintenance according to claim 9, further comprising: means for outputting the generated maintenance work information by voice. 11. A means for forming a display screen having the maintenance work information based on the retrieved vehicle maintenance work data; and means for displaying a display screen having the formed maintenance work information. The maintenance work information acquisition system in vehicle maintenance according to claim 9. 12. A means for forming a message for forming the maintenance work information based on the retrieved vehicle maintenance work data; a means for generating the maintenance work information by voice-synthesizing the formed message. Means for outputting the generated maintenance work information by voice; means for generating a display screen having the maintenance work information based on the searched vehicle maintenance work data; and displaying a display screen having the generated maintenance work information. The maintenance work information acquisition system in vehicle maintenance according to claim 9, further comprising: means. 13. The maintenance work information acquisition in vehicle maintenance according to claim 9, further comprising: means for storing the vehicle maintenance work data as data required when preparing a vehicle maintenance document. system. 14. The maintenance work information in vehicle maintenance according to claim 9, wherein the maintenance work information includes a work name, a time required for the work, and an amount required for the work. acquisition system. 15. The vehicle maintenance work data includes keyword information, and retrieves and reads out the vehicle maintenance work data based on the keyword information included in the acquired information.
The maintenance work information acquisition system in vehicle maintenance according to any one of claims 9 to 11, wherein: 16. The maintenance work information acquisition system for vehicle maintenance according to claim 15, wherein the keyword information is a work name or a part name. 17. Maintenance work information, which is issued by a maintenance technician to a computer and is necessary for the customer to determine whether or not to perform maintenance work when performing vehicle maintenance in the presence of the customer. A step of inputting the acquired information by voice, a step of recognizing the acquired information by voice, and a storage unit in which vehicle maintenance work data having the maintenance work information is registered based on the acquired information obtained by voice recognition. A program for executing a step of searching for the vehicle maintenance work data having the maintenance work information, and a step of outputting the maintenance work information recognizable to a maintenance person based on the searched vehicle maintenance work data.