JP2002288366A - System for providing vehicle management information and method for using the same - Google Patents

Abstract

PROBLEM TO BE SOLVED: To inform a customer of a vehicle management date even when the using situation of the vehicle has suddenly changed by allowing the customer to register management information related with a vehicle owned by himself or herself through the Internet if necessary. SOLUTION: This vehicle management information providing system has: a customer information obtaining means for opening, on the Internet, a home page for encouraging a customer to input personal information including information which makes communications to the customer possible and vehicle information including a vehicle management date when the customer wishes to get his or her own vehicle managed; a customer information storing means for storing the personal information and vehicle information inputted through the Internet; a target customer selecting means for selecting a customer whose vehicle management date is coming in a prescribed period on the basis of the vehicle management date stored in the customer information storing means and the information providing date; and a management information transmitting means for transmitting information indicating that the management date is coming in the prescribed period through the Internet to the selected customer.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a vehicle (automobile, motorcycle) owner who collects vehicle management information, such as vehicle inspection / maintenance time, and vehicle parts distributors and vehicle maintenance companies. For providing vehicle management information via the Internet, and a method of using the same.

[0002]

2. Description of the Related Art A customer having a vehicle is required to perform regular inspection and maintenance such as a 12-month inspection and a vehicle inspection, and when a vehicle part is a consumable part, it may be necessary to replace the part. . At present, vehicle maintenance companies that perform inspections and maintenance search databases and other information that store information on vehicles that they have maintained in the past, and the time for periodic inspection and maintenance or replacement of vehicle parts is approaching. If there is any such vehicle, a direct mail or the like is sent to the customer who owns the vehicle so as to obtain the customer continuously.

[0003] However, in this case, the scope of the customer is limited to the owner of the vehicle which has been inspected and maintained by himself in the past,
It is difficult to acquire new customers. In addition, the timing of sending direct mail etc. is determined based on the elapsed time from the previous inspection and maintenance date, but such determination can be said to be sufficient for periodic inspection and maintenance, but it can be said that this is sufficient. It is desirable to consider the frequency of use of the vehicle for replacement.

[0004]

On the other hand, for example,
Japanese Patent Application Laid-Open No. H10-167027 discloses an inspection / maintenance time management device capable of managing the inspection time of a customer's vehicle in consideration of the actual use condition of the vehicle.

According to the above publication, a time when inspection and maintenance is required for each part is calculated from the average traveling distance of the vehicle and the inspection and maintenance results of each part of the vehicle, and a customer is requested in accordance with the calculation result. Notifies the time of inspection and maintenance. However, with the above-described inspection / maintenance time management device, the vehicle-related data is input when the vehicle maintenance company performs the inspection / maintenance of the vehicle, so that the mileage suddenly increases after the vehicle inspection / maintenance. It is not possible to provide an appropriate inspection / maintenance notice corresponding to a sudden change in the use condition of the vehicle, for example, when the customer replaces the vehicle parts before the vehicle parts replacement time comes. In addition, the range of customers is limited to the owners of vehicles that have been inspected and maintained by themselves in the past, and it is difficult to acquire new customers.

[0006] When a customer manages a vehicle owned by the customer, the customer requests a checkup / maintenance from a nearby vehicle maintenance company which has requested inspection / maintenance, and purchases consumable vehicle parts from a nearby vehicle. They are often purchased from vehicle parts dealers, but they can be selected cheaply and quickly after inspection and maintenance, or if there are inexpensive parts dealers in the area where they can be used. Is desirable. Furthermore, in the process of using the vehicle, it may be necessary to urgently repair the vehicle, such as sheet metal painting and glass repair due to the damage of the vehicle. Should be found quickly when repairs are needed.

[0007] Accordingly, an object of the present invention is to provide a customer with periodic registration required for the customer's vehicle management by registering and updating the management information on the vehicle owned by the customer via the Internet as needed. Notifications such as days,
Providing a vehicle management information providing system that can be received with introductions of available companies in some cases and that can be notified of appropriate vehicle inspection and maintenance dates corresponding to sudden changes in vehicle usage And for vehicle dealers or vehicle mechanics,
The purpose of the present invention is to provide a vehicle management information providing system capable of widely disclosing the contents of a service provided by the customer to a customer and obtaining a new customer acquisition opportunity, and a method of using the system. .

[0008]

According to the first aspect of the present invention, there is provided a vehicle management information providing system for providing vehicle management information to a customer via the Internet. The personal information including the customer's e-mail address, and the vehicle type, the name of the vehicle part that needs to be replaced, the vehicle inspection expiration date, the last vehicle inspection date, the last component replacement date, and the monthly mileage will be displayed on the website established in Vehicle information including, customer information obtaining means for prompting the input, and customer information storage means for storing the input personal information and vehicle information as new registration information,
Replacement distance storage means for storing the total mileage until the end of the life of each vehicle part requiring replacement, and vehicle type, vehicle part name requiring replacement, vehicle inspection expiration date stored in customer information storage means, The vehicle inspection expiration date and the next vehicle are based on the last vehicle inspection date, the last component replacement date, the monthly mileage, the total mileage until the life of each component stored in the replacement distance storage means is reached, and the information provision date. A target customer selecting means for selecting a customer who has reached at least one of an inspection date and a next part replacement date after a predetermined period; and providing the selected customer with a vehicle inspection expiration date, a next vehicle inspection date, and a next part replacement date. A management information transmitting means for transmitting, via the Internet, information indicating that at least one of them is arriving after a predetermined period of time, the vehicle management information providing system.

The vehicle parts that need to be replaced include, for example, various consumable parts such as tires, oil, and batteries that need to be replaced in order to maintain the state of the vehicle. These component names can be derived by referring to the vehicle model input by the customer, or the component names input by the customer can be used. Further, the total mileage to reach the life of each vehicle component requiring replacement refers to a value of how many kilometers after new installation the vehicle needs to be replaced for each component, and the predetermined period is The customer refers to a period during which sufficient preparation is possible after notification by the system, for example, one month before the next part replacement date.

In addition, the customer selects, for example, for a specific tire, the next replacement date = the last replacement date + the total mileage from the total mileage up to the life of the tire, the last replacement date and the monthly mileage. / Monthly mileage calculated, next exchange day-
The information providing date is calculated, and the customer whose value is, for example, one month, that is, the customer who has started replacing the tire one month later is selected. For example, when selecting a customer who should be notified of a 12-month inspection, first, a 12-month inspection date = a previous inspection date (including a vehicle inspection date) + a 12-month date and time is calculated.
Monthly inspection date-Information provision date is calculated, and this value is, for example, 1
Monthly customers, that is, customers who have undergone a 12-month inspection one month later are selected. In selecting a customer to be notified of the vehicle inspection expiration date, the vehicle inspection expiration date-information provision date is calculated, and a customer whose value is, for example, one month, that is, a customer who has reached the vehicle inspection expiration date one month later, is selected. .

According to the vehicle management information providing system according to the first aspect, the customer registers personal information and vehicle information at any time via the Internet, and from this system, the vehicle inspection expiration date, the next vehicle inspection date, or the next part replacement. Since the user is notified that the date is approaching, it is possible to reduce the risk that the customer forgets the vehicle inspection expiration date, the next vehicle inspection date, and forgets to replace parts.

Further, if the license renewal date which is not directly related to the inspection and maintenance of the vehicle is also targeted for notification, it is possible to prevent the customer from forgetting the license renewal date. It will be possible to provide careful service, and furthermore, it will prompt for input including customer name, gender, date of birth, address, telephone number, hobby as personal information, vehicle registration number and vehicle maintenance company name as vehicle information. For example, this personal information can be used to provide additional services to the customer or to contact the customer by direct mail, and the vehicle registration number will be used for the advance payment of the maintenance fee by credit card described later. In this case, the name of the service provider can be used to secure the customer continuously.

According to a fourth aspect of the present invention, when at least one of the personal information and the vehicle information stored in the customer information storage means is modified, the customer information acquisition means is modified. The customer information storage means prompts for input of at least one of personal information and vehicle information, and the customer information storage unit converts at least one of the modified personal information and vehicle information into corresponding information of the newly registered information. It is characterized by being stored instead. At this time, after inputting the new registration information, a user ID (identification number) and a password are given, and when the altered information is input, the user ID and the password are firstly entered, and further the altered information is entered. Good.

According to the vehicle management information providing system of the present invention, for example, when a customer purchases a new car, replaces a new tire, or suddenly increases the monthly mileage, the customer can register at any time. Since the content can be updated, it is possible to provide vehicle management information that immediately responds to a change in the usage status of the customer.

[0015] The invention according to claim 5 is characterized in that the name, address, service provision item and its price and delivery date of a vehicle parts dealer or a vehicle maintenance company, and in some cases, a privilege when a transaction with a customer is established, It is characterized by further comprising: provided information storing means for storing service providing information including an e-mail address; and provided information publishing means for publishing service providing information stored on a homepage on the Internet. In addition, vehicle maintenance contractors include not only those who perform vehicle inspections, periodic inspections and maintenance, but also those who perform vehicle repairs such as sheet metal painting contractors, glass repair contractors, parts repair contractors, etc., and transactions with customers have been completed. The special benefits are, for example, price discounts according to the number of transactions so far, provision of supplementary products,
Refers to price discounts etc. in the case of advance payment.

According to this vehicle management information providing system,
For example, if an accident requires emergency repair of a vehicle,
By referring to the homepage, the customer can promptly receive an appropriate repair according to his / her request regarding price and delivery date. In addition, a vehicle parts distributor or a vehicle maintenance company can also make its service provision contents attractive to customers and open them widely, which can lead to acquisition of new customers.

[0017] The invention according to claim 6 is a vehicle parts dealer or a vehicle maintenance company, the name, address, service provision items and their prices and delivery dates, and, in some cases, benefits when a transaction with a customer is established. Provided information storage means for storing service provided information including an e-mail address, and search for service provided information stored in the provided information storage means based on the type of notification date to provide a service corresponding to the type of notification date Further comprising a target supplier selecting means for selecting a vehicle parts distributor or a vehicle maintenance supplier to be operated, wherein the management information transmitting means transmits the vehicle parts sales selected by the corresponding supplier selecting means to the customer selected by the target customer selecting means. Including the name, address, price, delivery date of the contractor or vehicle mechanic, and, in some cases, the benefits and email In, and transmits via the Internet.

The type of notification date refers to either the vehicle inspection expiration date, the next vehicle inspection date, or the next parts replacement date, and a vehicle parts distributor or vehicle maintenance company that provides services according to the type of notification date. If the notification date is the vehicle inspection expiration date, a company that can perform vehicle inspection, if the notification date is the next vehicle inspection date, a company that can perform vehicle inspection, and the notification date is the next parts If it is a replacement date,
For example, in the case of a notice to a customer who has received a replacement of a specific tire one month later, it refers to a company that can sell and install the tire.

According to the vehicle management information providing system according to the sixth aspect, the system is notified of the expiration date of the vehicle inspection, the next vehicle inspection date or the next parts replacement date, and the notification date. You can receive notification of service provision information on vehicle parts dealers or vehicle maintenance companies according to the type, so that you can easily and quickly enjoy services according to your wishes by referring to service provision information Can be.

[0020] In the vehicle management information providing system according to the fifth or sixth aspect, a vehicle parts distributor or a vehicle maintenance company based on at least one of service provision items, an address, a price, and a delivery date of the vehicle parts distributor or the vehicle maintenance company. In addition, the customer can select a nearby dealer or a dealer who performs inexpensive or quick repairs when the customer needs to repair the vehicle, maintain the vehicle, or purchase parts. Can be easily performed. Further, by further providing a reservation accepting means for accepting a vehicle maintenance reservation in which a vehicle maintenance contractor and a scheduled visit date are designated, the customer can make an advance reservation for vehicle repair, and can receive the repair more quickly. At this time, by receiving the advance payment of the vehicle maintenance fee specifying the payment method, the customer can pay by credit card, transfer at a convenience store, pay using an electronic bank, etc. Performance can be further improved, and the vehicle maintenance fee can be reliably collected. Also, by transmitting information including the scheduled visit date, vehicle type, vehicle registration number, and whether or not to pay in advance to the vehicle maintenance technician designated by the customer, the vehicle maintenance technician will be able to repair the vehicle required by the customer. Parts can be arranged in advance and quicker repairs can be made.

The invention according to claim 11 further comprises a customer information providing means for providing the customer information stored in the customer information storing means to a vehicle parts dealer or a vehicle maintenance company which provided the service providing information. It is characterized by the following.
According to this vehicle management information providing system, a vehicle parts distributor or a vehicle maintenance company can collectively know customers who can provide the service. Customer acquisition.

Further, if the vehicle recall information is provided as an object of information provision, a customer and a vehicle parts distributor or a vehicle maintenance company can obtain recall information indispensable for vehicle management, and further obtain new product information (new vehicle information). And new vehicle parts information), customers can use this information to upgrade their fleet,
Vehicle parts distributors or vehicle technicians can also help upgrade service offerings. At this time,
If a customer and a vehicle parts distributor or a vehicle maintenance company can specify a type name of a new product for which information is desired to be obtained, information relating to a product which is not desired is transmitted and troublesome. Further, new vehicle information, new vehicle part information, and vehicle recall information may be made public on a homepage.

[0023] The invention described in claim 14 is a system in which a vehicle parts distributor or a vehicle maintenance company or a vehicle maintenance company owns the above-mentioned vehicle management information providing system and cooperates with each other to execute their own business. Provide a way to use the system. Through this use, vehicle parts distributors or vehicle mechanics will be able to use their systems to
That is, the contents of the sale of vehicle parts and the inspection, maintenance, and repair of the vehicle can be widely disclosed, including the provided price and the delivery date, to appeal to customers, and thus new customers can be acquired. In addition, if a vehicle parts dealer or a vehicle maintenance company uses this system in cooperation, by introducing customers to the partner company, providing parts to the partner company, replenishing the content of lacking services, etc., the overall business We can plan promotion.

According to a fifteenth aspect of the present invention, a web service provider owns the above-mentioned vehicle management information providing system,
A method is provided for using the system for performing an intermediary task between a customer and a vehicle parts distributor or vehicle maintenance company. According to this use, the web service provider may refer the customer to a vehicle parts distributor or vehicle maintenance company, send a direct mail to the customer on behalf of the vehicle parts distributor or vehicle maintenance company, Brokerage business such as mail-order sales of vehicle parts to customers on behalf can be smoothly performed. At this time, if the customer has performed vehicle maintenance, the web service company may charge the vehicle maintenance company for a customer introduction fee.

In addition, at least two of vehicle parts distributors or vehicle maintenance companies cooperate to provide inexpensive products through joint purchase of vehicle parts, inexpensive and prompt provision of parts necessary for vehicle maintenance, and the like. In addition, the provision of the service and the quick delivery are possible, so that the provided information storing means in the vehicle management information providing system of the present invention can store the inexpensive price and the quick delivery in the provided information storage means. More attractive information can be disclosed, and opportunities for acquiring new customers can be increased.

Further, if the customer wishes to register with the present system, the vehicle parts dealer or vehicle maintenance company can enter the customer's personal information and vehicle information on behalf of the customer, so that the customer can be registered. The service can be provided more carefully, which leads to the continuous acquisition of customers. In addition, if privilege points are given to a customer who has purchased vehicle parts and maintained the vehicle, it is possible to increase the chances of continuously acquiring the customer once obtained.

[0027] According to a twentieth aspect of the present invention, in the method of using the vehicle management information system according to the present invention, when the advance payment of the vehicle maintenance fee is performed by a credit card, the security of the credit card is confirmed by confirming the vehicle registration number. It is characterized by strengthening. Receipt of a vehicle maintenance fee from a credit card or convenience store at a convenience store can contribute to improving customer convenience.However, in the case of a credit card, unauthorized use is a concern, and vehicle maintenance costs are collected. May lack security. In this regard, the vehicle registration number can completely identify each vehicle, so that the customer can surely recover the vehicle maintenance cost by confirming the vehicle registration number when visiting the store.

The method of using the vehicle management information system according to the present invention according to claim 21 is such that a web service company or a vehicle parts distributor or a vehicle maintenance company transmits a customer's parts purchase information or maintenance information to a new product manufacturer, That is, the vehicle manufacturer or the vehicle component manufacturer is notified. As a result, the new product manufacturer can grasp the trend of the customer's preference for the vehicle and the vehicle parts, the failure frequently occurring part, and the like, which can be used for the development of the next-generation vehicles and vehicle parts.

[0029]

Embodiments of the present invention will be described below with reference to the drawings. First, as a basic embodiment of the present invention, a form in which a customer can be registered in the present system, management information about the registered customer can be transmitted, and customer information can be transmitted to an information parts distributor or a vehicle maintenance company will be described. FIG. 1 shows a hardware configuration in a basic embodiment, and a vehicle management information providing system 1 of the present embodiment has a central control unit 2 for controlling the entire system, like a normal computer system. The input unit 3, the display unit 4, the output unit 5, the storage unit 6 for programs and data necessary for the operation of the present system, and the customer and vehicle parts dealer or vehicle maintenance company via the Internet. The communication control unit 7 is connected so that communication is possible. Furthermore, the vehicle management information providing system according to the present embodiment includes a customer terminal 8 of a customer such as a personal computer, a mobile phone, and a mobile terminal, and a terminal 9 of a vehicle parts distributor or a vehicle maintenance company.
, Via the Internet 10.

FIG. 2 shows the above-described vehicle management information providing system from a functional configuration side. The vehicle management information providing system 1 according to the present embodiment first establishes a homepage that can be browsed from the customer terminal 8 via the Internet 10, and provides the customer who browsed the homepage with personal information and vehicle information of the customer. Information obtaining means 11 having a function of prompting the user to input the information from the customer terminal 8, and storing customer information having a function of receiving the input personal information and vehicle information and storing the information in a predetermined file. Means 12. In addition, these means will prompt the entry of the altered information if the information has been altered,
It also has a function of storing the input information.

Further, the vehicle management information providing system 1 of the present embodiment is designed for the life of each vehicle component that needs to be replaced, such as various tires, various oils, and various batteries, obtained in advance from a vehicle component manufacturer or the like. Replacement distance storage means 13 having a function of storing data of the total mileage up to each part in a predetermined file for each part, and a vehicle parts dealer or a vehicle maintenance company which provides services using this system Has a function of storing a trader name, address, service contents, and the like presented in advance in a predetermined file.

Further, the vehicle management information providing system 1 of the present embodiment searches the information stored in the customer information storage means 12 and searches for the vehicle inspection expiration date or the last vehicle inspection date or the last parts required for vehicle management. The target customer selection means 15 having a function of selecting a customer who has reached the exchange date after a predetermined period, and the provided information storage means 14 are searched, and depending on the type of the notification date, a vehicle parts dealer or a vehicle maintenance company may search for the customer. The target contractor selecting means 16 for selecting any one of them, the customer terminal 8 of the selected customer is informed that the vehicle inspection expiration date or the next vehicle inspection date or the next parts replacement date is reached after a predetermined period,
A management information transmitting unit 17 having a function of transmitting the name, address, service contents, and the like of the vehicle parts distributor or vehicle maintenance company selected by the target vendor selection unit 16;
Customer information providing means 18 having a function of transmitting customer information stored in customer information storage means 12 to an e-mail address of a vehicle parts distributor or vehicle maintenance company, and control means having a function of controlling each of the above means 19.

The vehicle management information providing system 1 according to the present embodiment is configured as described above, and the processing steps will be described below. 3 and 6 are flowcharts showing processing steps of the vehicle management information providing system according to the present embodiment.

Referring to FIG. 3, a description will be given of customer registration in the present system. In the vehicle management information providing system 1 of the present embodiment, first, a homepage is opened on the Internet by the customer information obtaining means 11, and personal information and vehicle information of the customer are sent to the customer terminal 8 for the customer who browsed the homepage. From the user (S101).
At this time, first, the customer is asked to make a new registration or an update registration, and if the customer selects the new registration (S102), the customer is sent from the system 1 as personal information. E-mail address essential for contacting the customer, input of customer's name, address, telephone number, type of new product desired to be transmitted, etc., and notification of management information from this system 1 as vehicle information Vehicle type, vehicle registration number, vehicle inspection expiration date, last vehicle inspection date, name of service provider, specific vehicle part name, last replacement date, monthly mileage, vehicle license expiration date, etc. And the customer information storage means 12 receives the information entered by the customer from the customer terminal 8 (S1).
03). In addition, regarding the input of the type of a new product, selection items such as “new car”, “new car navigation device”, “new tire”, etc. are displayed on the homepage in advance, and the customer selects one of them. Regarding the input of a specific vehicle part name, for example, in advance, for each item such as “tire”, “oil”, and “battery”, the various part names stored in the item are displayed on a homepage, The customer may be allowed to select from among them. Next, the customer information storage means 12
Thus, a file recording the received personal information and vehicle information is created and stored (S104). FIG.
FIG. 5 shows a file in which personal information is stored based on the personal number after personal numbers, user IDs, and passwords are given to the individuals. FIG. 5 shows the file based on the personal number corresponding to the personal information file. FIG. 4 shows files storing vehicle information. In addition, user ID
After the new registration, the password and the password are notified to the registered customer by mail, e-mail, or the like.

Next, when the customer selects the update registration (S
105), the customer information obtaining means 11 requests the customer to enter the user ID and password issued after the new registration, and to change the e-mail address, name, address, telephone number, and transmission. New product type, vehicle model, vehicle registration number, vehicle inspection expiration date,
Last vehicle inspection date, name of service provider, specific vehicle part name,
The user is prompted to input any of a previous replacement date, a monthly mileage, a vehicle license expiration date, and the like of the part, and the user information storage unit 12 receives the user ID, the password, and the changed information (S106), and the customer inputs the information. A file having the changed user ID and password is selected, the changed portion is rewritten, and then stored again (S10).
7).

Next, the vehicle management information providing system 1 of this embodiment selects a target customer shown in FIG. 6, transmits management information to the selected customer, and sends customer information to a vehicle parts distributor or a vehicle maintenance company. Is sent. Prior to the selection of the target customer, the vehicle management information providing system 1 of the present embodiment stores various data necessary for the selection. First, by the replacement distance storage means 13, for each vehicle component that needs to be replaced, obtained in advance from a vehicle component manufacturer or the like, for example,
A file for storing the total traveling distance until the life of each tire, various oils, and various batteries is created and stored (S201). FIG. 7 shows an exchange distance file stored in the exchange distance storage means 13 and storing various component names and the total mileage, arranged for each component item, for example, for "tire", "oil", and "battery". Is shown. Further, the provided information storage means 14 provides a trader name, an e-mail address, an address, a telephone number, a service provision item, a price, and the like provided in advance by a vehicle parts distributor or a vehicle maintenance company that provides services using the present system.
Create a file to store the delivery date, benefits when a transaction with the customer is completed, the type of new product you want to send, etc.
This is stored (S202). FIG. 8 shows a provided information file in which a trader number is assigned to each trader and the above information is stored based on the trader number.

Next, in the present system 1, the target customer selecting means 16 selects a customer whose expiration date of the vehicle inspection, a 12-month inspection date, and a vehicle parts replacement date are 30 days later. First, for each customer, the target customer selection unit 15 reads out the date in the vehicle inspection expiration date column from the vehicle information file shown in FIG. 6 stored in the customer information storage unit 12, and reads the vehicle inspection expiration date—information provision date ( Normally, the operation date of this system) = X is calculated (S203). If the calculated value X is, for example, 30 days (S204), the target supplier selecting means 16
From the provided information file stored in the provided information storage means 14, a company whose service item is vehicle inspection is selected (S205). If the calculated value is not 30 days or after the processing of S205 is completed, the target customer selecting unit 15
As a result, the last inspection date is read out from the vehicle information file shown in FIG.
Last check date + 12 months-Information provision date = Y is calculated (S
206). If the calculated value Y is, for example, 30 days (S
In step 207), the service provider whose inspection is service is selected from the provided information file stored in the provided information storage means 14 by the target supplier selecting means 16 (S20).
8). If the calculated value is not 30 days, or S208
Is completed, the target customer selecting means 15
The vehicle part name, the monthly mileage, and the last replacement date are read out from the vehicle information file shown in FIG.
Read the value of the total mileage of the same part name stored in
Last exchange date + total mileage / monthly mileage-information provision date =
Z is calculated (S209). If the calculated value Z is 30 days (S210), the target trader selecting means 16 selects a trader whose service item is sales of the target part from the provided information file stored in the provided information storage means 14. Is selected (S211). Steps S209 to S211 perform the number of times according to the number of registered vehicle parts. Further, as a result of the above-described processing, if the customer has reached the expiration date of the vehicle inspection, the next vehicle inspection date, or the next parts replacement date 30 days later, the management information transmitting unit 17 sends the customer information storage unit 12 reads out the e-mail address of the customer from the personal information file stored in the customer terminal 8 together with the contents of the service providing file of the trader selected by the target trader selecting means 16.
(S212), and the customer information providing unit 18
For the trader selected by the target trader selection means 16,
The e-mail address of the customer is read from the provided information file stored in the provided information storage means 14, and the contents of the personal information file and the vehicle information file of the customer are transmitted to the dealer terminal 9 (S213). S203-S
Step 213 performs the number of times according to the number of registered customers. At this time, it is more preferable that the target trader selecting means 16 select a trader located in an area where the customer is easy to use based on the customer's address. It is more preferable to send a set of customer information to a trader. The transmission of the customer information may be performed by transmitting a list of the customer information by fax.

As shown in FIG. 9, a vehicle management information providing system 1 according to another preferred embodiment of the present invention has a basic function configuration shown in FIG. 21, a product information storage means 22, and a product information transmission means 23. Here, only the portions that are different from the vehicle management information providing system 1 shown in FIG. 2 in the configuration and processing steps will be described. In the vehicle management information providing system shown in FIG. 9, the recall information storage means 20 has a function of storing vehicle recall information obtained in advance from related organizations such as the Ministry of International Trade and Industry and the Japan Vending Association in a predetermined file as vehicle information. The recall information transmitting means 21 has a function of publishing the stored recall information on a homepage and transmitting the recall information to the customer terminal 8 and the trader terminal 9 via the Internet 10. The product information storage unit 22 has a function of storing new vehicle information and new vehicle component information previously obtained from a vehicle manufacturer and a vehicle component manufacturer in a predetermined file. Publish the product information on the homepage, and use the Internet 1 for products that customers and vehicle parts distributors or vehicle maintenance companies want to transmit.
It has a function of transmitting to the customer terminal 8 and the trader terminal 9 via the “0”.

FIG. 10 is a flowchart showing processing steps by the recall information storage means 20, recall information transmission means 21, product information storage means 22, and product information transmission means 23 in the vehicle management information providing system shown in FIG.

First, in the vehicle management information providing system 1 of the present embodiment, the recall information storage means 20 creates a file of recall information to be transmitted to a customer, a vehicle dealer, and a vehicle maintenance company using the system. Are stored (S301). In storing the information, recall information is obtained in advance from an automobile manufacturer, a part manufacturer, the Ministry of International Trade and Industry, the Japan Vending Association, and the like, and stored. Next, the product information storage unit 22 creates a file of information on a new vehicle, a new vehicle part, and the like to be transmitted to a customer, a vehicle dealer, a vehicle maintenance company using the system, and stores the file (S302). . In storing the information, information on a new vehicle, a new vehicle part, and the like, which has been newly sold, is obtained in advance from a vehicle manufacturer and a vehicle component manufacturer and stored.

Next, the recall information transmitting means 21
The recall information stored in the recall information storage means 20 is disclosed on a homepage (S303). By publishing the information on the website, recall information important for vehicle management can be widely recognized. Further, the e-mail addresses of the customer, the vehicle dealer, and the vehicle mechanic who use the system are obtained from the customer information file stored in the customer information storage unit 12 and the provided information file stored in the provided information storage unit 14. The read and recall information is transmitted to the customer terminal 8 and the trader terminal 9 (S30).
4). As a result, a customer, a vehicle dealer, and a vehicle maintenance company using the present system can be made to clearly recognize the recall information important for vehicle management, thereby contributing to speeding up maintenance.

Next, the new product information stored in the product information storage means 21 is disclosed on the homepage by the product information transmission means 23 (S305). By publishing on the homepage, new products can be widely promoted and sales of new products can be improved. Further, the customer information file and provision information storage means 14 stored in the customer information storage means 12 store the e-mail addresses of the customers, vehicle dealers, and vehicle maintainers who use the system and whether or not transmission is desired. From the provided information file, and if the product is desired to be transmitted (S3
06), the new product information information is transmitted to the customer terminal 8 and the trader terminal 9
(S307). As a result, customers, vehicle dealers and vehicle maintenance companies using the system will
Release new product information, upgrade customer vehicles,
It can contribute to quick maintenance.

As shown in FIG. 11, a vehicle management information providing system 1 according to still another preferred embodiment of the present invention has a basic information structure shown in FIG. Means 25, reservation receiving means 2
6, a payment receiving means 27 and a reservation notifying means 28. In this case as well, only the parts that differ from the vehicle management information providing system 1 shown in FIG. 2 in configuration and processing steps will be described. In the vehicle management information providing system 1 shown in FIG.
4 has a function of publishing the trader name, address, service contents, and the like stored on the homepage, and the target trader search means 25
With respect to the service provision information stored in the provision information storage unit 14, at least one of a service provision item, an address, a price, and a delivery date is received from the customer terminal 8, and a search is performed based on the input. Has the function of displaying The reservation receiving means 26 has a function of receiving a maintenance reservation from the customer terminal 8 specifying a vehicle maintenance company and a scheduled visit date.
The reservation notifying means 28 has a function of accepting advance payment of a maintenance fee designating a payment method from the company. The reservation notifying means 28 sends the scheduled date of visit, vehicle model, vehicle registration number to the dealer terminal 9 of the vehicle maintenance company who has received the reservation. , And a function of transmitting reservation information including the presence or absence of advance payment.

FIG. 12 shows processing steps performed by the provided information disclosing means 24, target trader searching means 25, reservation receiving means 26, price receiving means 27, and reservation notifying means 28 in the vehicle management information providing system shown in FIG. It is a flowchart.

First, in the vehicle management information providing system 1 in the present embodiment, the provided information publishing means 24 stores the provided information stored in the provided information storing means 14 into a trader name,
Make a list of addresses, telephone numbers, service items, prices, delivery dates, and benefits, and publish them on the homepage (S40)
1). For example, a customer who uses this system can refer to a homepage from the customer terminal 8 when an emergency repair of a vehicle is required or the like, and make a repair request to a trader who suits his / her desire. Also, a vehicle parts dealer and a vehicle maintenance company using the present system can widely disclose their service contents and acquire new customers.

Next, the target company search means 25 prompts the customer to select any one of the keywords of the service provision item, address, price, and delivery date (S402). When selecting, for example, if the service provision item, "vehicle inspection",
If it is an address, such as "12 months inspection" or "tire sales", display keywords on the home page, such as "Tokyo" or "Kanagawa", and select a format for customers to select. Then it is convenient. If the customer selects one of them, the selected keyword is received, and the service provision item, address, price, and delivery date column are read out from the provision information file stored in the provision information storage means 14, and
Search based on the received keyword (S40)
3). Then, select the information file that matches the customer's wishes, and select the name, address, phone number,
The service item, price, delivery date, and benefits are listed and published (S404). This facilitates the selection of the customer's trader.

Next, in the vehicle management information providing system 1 of the present embodiment, the reservation receiving means 26 prompts the customer to select whether or not to make a reservation for vehicle maintenance (S405).
When the customer selects the reservation, he / she is prompted to input a desired trader, a scheduled visit date, and a request item, and receives them (S40).
6). Further, the payment receiving means 27 urges the customer who has reserved the maintenance to input whether or not to perform the advance transfer of the maintenance fee (S407), and to the customer who desires the advance transfer, "bank transfer", The user is prompted to select "postal transfer", "credit card", etc., and receives the customer's selection (S4).
08). Finally, the reservation notification means 28 transmits the customer's name, request item, vehicle model, vehicle registration number, scheduled visit date, and the like to the company that the customer has requested for maintenance (S40).
9).

Although the case where the customer browses the homepage and performs vehicle maintenance is described above, the customer who has received the management information transmitted by the management information transmitting means 17 is required to perform S40.
The present system can also be configured so that the second and subsequent steps can be performed.

Next, a web service company owns the vehicle management information providing system of the present invention, and a vehicle parts distributor and a plurality of vehicle maintenance companies cooperate with each other, and the vehicle parts distributor uses the system as a contact point. Then, a method of using the present system when a web service provider performs an intermediary business between a customer and a vehicle parts distributor will be described with reference to flowcharts of FIGS.

The method of using the vehicle management information providing system of the present invention is not limited to the following case, and a vehicle parts distributor and a vehicle maintenance company can own and use the system alone or in cooperation. . [Embodiment] A web service company decides to perform an intermediary business between a customer and a vehicle parts dealer or a vehicle maintenance company by owning the vehicle management information providing system of the present invention. The new product information is provided from the vehicle manufacturer and the vehicle component manufacturer (S501), and is input to the present system and stored in the product information storage means (S5).
02). Further, exchange distance data for various parts is provided from the vehicle parts manufacturer (S503), and is input to the present system and stored in the exchange distance storage means (S503).
504). Further, the recall information is provided from the Ministry of International Trade and Industry or the like (S505), and is input to the present system and stored in the recall information storage means (S506).

On the other hand, a web service company recruits a vehicle parts dealer or a vehicle maintenance company using the present system. In this embodiment, a vehicle parts distributor and a plurality of vehicle maintenance companies have formed a business tie-up, and the vehicle parts distributor serves as a window,
Use this system. A business alliance between a vehicle parts distributor and a plurality of vehicle maintenance contractors allows vehicle parts distributors to diversify their business by incorporating maintenance items that they lack, and vehicle maintenance contractors Inexpensive services can be provided through joint purchases, and the collection of maintenance fees can be represented on behalf of them. After consultation, the vehicle parts dealer and multiple vehicle maintenance companies will work to enhance the service content in terms of service items, prices, etc., and the vehicle parts dealer will serve as the contact point and provide the service provision information to the web service provider. The service is provided (S507), and the web service provider inputs the information into the present system and stores it in the provided information storage means (S508).

The web service provider establishes a homepage on the Internet, and the customer who browses the homepage inputs personal information and vehicle information from his / her own terminal (S509). Also, the vehicle parts dealer inputs the customer's personal information and vehicle information instead of the customer who wants to use the present system (S509). This allows
Vehicle parts distributors (and, consequently, a plurality of affiliated vehicle maintenance companies) can provide more attentive customer service and lead to continuous acquisition of customers. The web service provider confirms the storage of personal information and vehicle information by the customer information storage means of the present system (S510), registers the customer who has input the information as a user (S511), and issues a user ID and password (S512). .

Next, the web service provider provides recall information and new product information by using the present system. If the product information storing means of the present system stores new product information (S513), the new product information is provided to the registered customers and vehicle parts distributors by the product information transmitting means (S514). And the vehicle parts distributor receives the new product information (S515). If the recall information storage means stores the recall information (S516), the recall information transmitting means provides the registered customer and the vehicle parts distributor with the recall information (S517), and the customer and the vehicle parts are provided. Distributors
The recall information is received (S518). By using this system, the web service provider can provide recall information and new product information to the registered customers and vehicle parts distributors (and vehicle maintenance companies), and can upgrade the vehicle and secure the vehicle. It can contribute to maintenance.

Next, by using this system, the web service provider informs the registered customer of the management information (e.g., that the expiration date of the vehicle inspection, the next vehicle inspection date or the next component replacement date is imminent, and Related information). It is determined by the target customer selecting means of this system whether or not management information should be provided (S519).
If the management information is to be provided, the target customer is selected by the target customer selecting means (S520), and the target trader is selected by the target trader selecting means according to the type of communication date to be provided (S521). The management information is transmitted to the target customer by the information transmitting means (S522), and the customer receives this (S523). This prevents the customer from forgetting the vehicle inspection expiration date, the next vehicle inspection date or the next parts replacement date, and obtains information on the service contents of the available dealers. With an expected increase in customer acquisition, web service providers can successfully mediate between customers and vehicle parts distributors.

Next, the web service provider uses the present system to transmit customer information to the vehicle parts dealer by the customer information providing means (S524), and the vehicle parts dealer receives this (S525). . As a result, the vehicle parts dealer (and eventually the vehicle maintenance company) can know the customers who can do business, and can increase the customer acquisition rate by sending direct mail or the like. Further, the web service provider further refers to the customer information stored in the customer information storage means of the present system, and sends a direct mail or the like or transmits a vehicle part communication at the request of the vehicle parts distributor (S526). It can be sold (S52
7), the customer can enjoy the service (S52)
8) Therefore, the web service provider can better fulfill the intermediary business between the customer and the vehicle parts distributor.

Next, the web service provider uses the present system to facilitate the maintenance of the vehicle of the customer, and performs an intermediary business between the customer and the vehicle parts distributor. First, a list of addresses, service contents, and the like of vehicle maintenance companies is disclosed on a homepage by the provided information disclosure means of this system (S52).
9), the customer browses this (S530). On the homepage, a keyword for searching for a vehicle mechanic is presented as a search item (S531).
By selecting a keyword, a vehicle maintenance company is searched (S532). On the homepage, it is possible to select whether or not to make a reservation. If the customer desires, the customer inputs the details of the reservation (S533) and receives this by the reservation receiving means (S534). . In addition, on the homepage, it is possible to select whether or not to pay in advance, and if the customer desires, the customer inputs a payment method (S535), and this is received by the payment receiving means. It is received (S536). Then, the reservation notifying means transmits the fact that the reservation has been made and the contents of the reservation to the vehicle parts dealer as the window (S537), and the vehicle parts distributor receives this (S538).

The vehicle parts dealer checks whether or not the maintenance fee has been paid in advance (S539), and if the payment is by credit card, checks the vehicle registration number (S54).
0). Since the vehicle registration number can identify each vehicle, maintenance costs can be reliably recovered even in the case of unauthorized use of a credit card. The vehicle parts dealer issues a maintenance instruction to a cooperating vehicle maintenance company, and also sends out maintenance parts (S541). The vehicle maintenance contractor in charge of the maintenance checks the vehicle registration number before the maintenance and performs the maintenance (S542), and after that, reports the maintenance to the vehicle parts dealer (S543). After confirming the maintenance report, the vehicle parts distributor deducts the maintenance parts price and requests the web service provider for the maintenance price (S544). The web service provider subtracts the customer recruitment fee from the billing price and pays to the vehicle parts distributor (S545), and the vehicle parts distributor receives this (S546). Further, the web service provider gives a privilege point to a customer who has performed vehicle maintenance using the present system (550). The privilege points are for discounting the charges at the time of the next vehicle maintenance, and thus, it is possible to continuously acquire customers. If the advance payment has not been made, the vehicle parts dealer requests the customer for the maintenance price after deducting the maintenance parts price (S547), and the customer pays the vehicle parts distributor (S547). (S548), the vehicle parts dealer receives this (S549).

Further, the vehicle parts dealer can provide maintenance information such as broken parts of the vehicle parts, sales of the vehicle parts, and the like.
Provided to vehicle manufacturers and vehicle component manufacturers (S5
51). The vehicle manufacturer and the vehicle component manufacturer can use the received maintenance information (S552) to help develop next-generation products.

[0059]

As described above, according to the vehicle management information system of the present invention, the customer is notified of a management date such as a part replacement date necessary for the customer's vehicle management, and the usage status of the vehicle. Can be notified of appropriate vehicle inspection / maintenance dates corresponding to sudden changes in
You can get referrals for low-cost and quick vehicle inspection and maintenance or low-cost parts sales. Further, according to the method of using the vehicle management information system of the present invention, a vehicle dealer or a vehicle maintenance company can widely announce the contents of the service provided by itself to customers, and obtain a new customer acquisition opportunity, In addition, it is possible to carry out his / her work smoothly.

[Brief description of the drawings]

FIG. 1 is a diagram showing a hardware configuration of a vehicle management information providing system according to a basic embodiment of the present invention.

FIG. 2 is a diagram showing a functional configuration of a vehicle management information providing system according to a basic embodiment of the present invention.

FIG. 3 is a flowchart showing a process of storing customer information in the vehicle management information providing system according to the basic embodiment of the present invention.

FIG. 4 is a diagram showing a personal information file.

FIG. 5 is a diagram showing a vehicle information file.

FIG. 6 is a flowchart showing a customer selection process.

FIG. 7 is a diagram showing a replacement distance file for each vehicle component.

FIG. 8 is a diagram showing a provided information file.

FIG. 9 is a diagram showing a functional configuration in a vehicle management information providing system according to another embodiment of the present invention.

FIG. 10 is a flowchart showing processing steps of a vehicle management information providing system according to another embodiment of the present invention.

FIG. 11 is a diagram showing a functional configuration in a vehicle management information providing system according to yet another embodiment of the present invention.

FIG. 12 is a flowchart showing processing steps of a vehicle management information providing system according to yet another embodiment of the present invention.

FIG. 13 is a flowchart showing an embodiment of a method of using the vehicle management information providing system of the present invention.

FIG. 14 is a flowchart following FIG. 13 and showing an embodiment of a method of using the vehicle management information providing system of the present invention.

FIG. 15 is a flowchart following FIG. 14 and showing an embodiment of a method of using the vehicle management information providing system of the present invention.

FIG. 16 is a flowchart following FIG. 15 and showing an embodiment of a method of using the vehicle management information providing system of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Vehicle management information provision system 2 Central control part 3 Input part 4 Display part 5 Output part 6 Storage part 7 Communication control part 8 Customer terminal 9 Trader terminal 10 Internet

Claims (21)

[Claims] 1. A vehicle management information providing system for providing vehicle management information to a customer via the Internet, comprising: a homepage established on the Internet; a personal information including an electronic mail address of the customer; ,
Customer information obtaining means for prompting input of vehicle information including at least one of a vehicle part name requiring replacement, a vehicle inspection expiration date, a previous vehicle inspection date, a previous component replacement date, and a monthly mileage; and the input personal information. And customer information storage means for storing vehicle information as new registration information; replacement distance storage means for storing the total mileage of the vehicle component requiring replacement until the end of its life; and customer information storage means. , Vehicle type, name of vehicle parts that need to be replaced, vehicle inspection expiration date, last vehicle inspection date, last parts replacement date, monthly mileage, and all runs until the life of each part stored in the replacement distance storage means is reached Distance and
Based on the information providing date, a target customer selecting means for selecting a customer who has at least one of a vehicle inspection expiration date, a next vehicle inspection date, and a next parts replacement date after a predetermined period, and a vehicle inspection validity period for the selected customer. A vehicle management information providing system, comprising: management information transmitting means for transmitting, via the Internet, information including that at least one of a deadline, a next vehicle inspection date, and a next parts replacement date has arrived after a predetermined period. 2. The customer information obtaining means further urges input of a customer's vehicle license expiration date as vehicle information, and the customer information storage means further newly registers a customer's vehicle license expiration date as vehicle information. The target customer selecting means selects a customer whose license renewal date is after a predetermined period based on the vehicle license expiration date and the information provision date stored in the customer information storing means, and transmits the management information. 2. The vehicle management information providing system according to claim 1, wherein the means transmits to the selected customer that the vehicle license renewal date is coming after a predetermined period via the Internet. 3. The customer information obtaining means may further include at least one of a customer's name, gender, date of birth, address, telephone number, hobby, vehicle registration number as vehicle information, and a use maintenance company name as personal information. The customer information storage means further includes at least one of a customer's name as personal information, gender, date of birth, address, telephone number, hobby, vehicle registration number as vehicle information, and use maintenance company name. 3. The vehicle management information providing system according to claim 1, wherein the information is stored as new registration information. 4. When at least one of the personal information and the vehicle information stored in the customer information storage unit is modified, the customer information obtaining unit is configured to output the modified personal information and vehicle information. The customer information storage means stores at least one of the modified personal information and vehicle information instead of the corresponding information of the newly registered information. The vehicle management information providing system according to claim 1. 5. The name, address, service provision item, price and delivery date of a vehicle parts distributor or vehicle maintenance company,
And, in some cases, special offers for closing deals with customers,
Claims further comprising: provided information storing means for storing service providing information including an e-mail address; and provided information publishing means for publishing stored service providing information on a homepage on the Internet. A vehicle management information providing system according to any one of claims 1 to 4. 6. The name, address, service provision item, price and delivery date of a vehicle parts distributor or vehicle maintenance company,
And, in some cases, special offers for closing deals with customers,
Providing information storing means for storing service providing information including an e-mail address; and searching for service providing information stored in the providing information storing means based on the type of notification date, and providing a service according to the type of notification date. Further comprising: a target supplier selecting means for selecting a vehicle parts dealer or a vehicle maintenance supplier to perform, wherein the management information transmitting means sends the vehicle parts selected by the target supplier selecting means to the customer selected by the target customer selecting means. Claims characterized by the fact that the information is transmitted via the Internet, including the name, address, price, delivery date of the contractor or vehicle mechanic, and, in some cases, a privilege when a transaction with the customer is completed, and an e-mail address. A vehicle management information providing system according to any one of claims 1 to 4. 7. The system according to claim 5, further comprising: a target supplier search means for performing a search based on at least one of a service provision item, an address, a price, and a delivery date of a vehicle parts dealer or a vehicle maintenance company. 7. The vehicle management information providing system according to 6. 8. The vehicle management information providing system according to claim 5, further comprising a reservation receiving means for receiving a vehicle maintenance reservation specifying a vehicle maintenance contractor and a scheduled visit date. 9. The vehicle management information providing system according to claim 8, further comprising a payment receiving means for receiving advance payment of a vehicle maintenance fee specifying a payment method. 10. The system according to claim 1, further comprising a reservation notifying means for transmitting, to the designated vehicle maintenance company, information including a scheduled visit date, a vehicle type, a vehicle registration number, and whether or not advance payment is made via the Internet. The vehicle management information providing system according to claim 8, wherein the vehicle management information providing system is provided. 11. A customer information providing means for providing customer information stored in said customer information storage means to a vehicle parts dealer or a vehicle maintenance company which provided service providing information, further comprising: The vehicle management information providing system according to claim 5. 12. Recall information storing means for storing vehicle recall information, providing the stored recall information to a homepage on the Internet, and providing customer and service providing information to which personal information and vehicle information have been input. And a recall information transmitting means for transmitting the data to a vehicle parts dealer or a vehicle maintenance company via the Internet by at least one of the following methods: The vehicle management information providing system described in the above. 13. The customer information obtaining means further prompts input of a type of a new product which the customer desires to transmit as personal information. The provided information storage means further includes a vehicle parts dealer or a vehicle maintenance company. A product information storage means for storing the type of new product desired to be transmitted and storing information on the new product; publishing the stored information on the new product on a website on the Internet; and storing personal information and vehicle information. Search the stored new product with the vehicle parts distributor or vehicle mechanic who provided the entered customer and service provision information, and provide the customer or vehicle parts distributor or vehicle mechanic with information on the type of new product desired. And product information transmitting means for transmitting by at least one of the following: To, the vehicle management information providing system according to any of claims 5-12. 14. A vehicle management information providing system according to any one of claims 1 to 13, wherein a vehicle parts distributor or a vehicle maintenance company, or in cooperation with these companies, owns the vehicle management information providing system,
A method of using the system for performing its business. 15. The web service provider according to claim 1, wherein
A method of owning the vehicle management information providing system according to any one of the above, and using the system for performing an intermediary business between a customer and a vehicle parts distributor or a vehicle maintenance company. 16. The vehicle management information providing system according to claim 15, wherein the web service provider charges a customer service fee to the vehicle maintenance company when the customer performs vehicle maintenance. Method. 17. An inexpensive service can be provided and a quick delivery date can be provided by at least two of a vehicle parts distributor or a vehicle maintenance company in cooperation with each other. A method for using the vehicle management information providing system according to any one of claims 14 to 16, wherein a delivery date is stored. 18. The vehicle management information according to claim 14, wherein a vehicle parts dealer or a vehicle maintenance company inputs the customer's personal information and vehicle information on behalf of the customer. How to use the provisioning system. 19. A method for using the vehicle management information providing system according to claim 14, wherein a privilege point is given to a customer who has purchased a vehicle part and maintained the vehicle. . 20. In the case of a customer who makes a credit card payment for a vehicle maintenance fee in advance, the security of the credit card is enhanced by confirming the vehicle registration number. A method for using the vehicle management information providing system according to any one of the above. 21. The new product manufacturer according to claim 14, wherein a web service company, a vehicle parts distributor or a vehicle maintenance company notifies the new product manufacturer of customer parts purchase information or maintenance information. A method for using the vehicle management information providing system according to the above.