JP2002288286A - System and method for supporting business utilizing vehicle managing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service technique which can enhance customer satisfaction and carefully manage customers according to service contents, based on the vehicle driving history of the driver. SOLUTION: A vehicle managing system 100 in a vehicle VE is equipped with a managing computer 101, various sensors 102 and storage media 104, 108. The storage media 104, 108 are retractably held in the vehicle VE, previously store vehicle ID information and personal ID information and can be brought out from the vehicle VE and carried by the driver. The managing computer 101 processes information from various sensors 102. The storage media 104, 108 automatically store information of the vehicle driving history of the driver (information of history of the vehicle). Service agencies, such as car rental companies, etc., can utilize the information of the vehicle driving history stored in the storage media 104, 108 and provide services, based on the vehicle driving history.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] 1. Field of the Invention [0002] The present invention relates to a business support system and a support method using a vehicle management system which is a vehicle-mounted network system.

[0002]

2. Description of the Related Art Since 2000, ETC (Electro
nic Toll Collection System
m: A non-stop automatic toll collection system) service that provides the latest road traffic information required by drivers through the car navigation system of the traveling vehicle
CS (Vehicle Information and
Communication System (Road Traffic Information and Communication System) and ITS (Intellig
ent Transport Systems (Intelligent Transport Systems) is in full swing.

[0003] With the development of these ITS services, it is anticipated that the computerization of vehicles will be further accelerated, the types of in-vehicle devices will be diversified, and the number thereof will increase. As an example of such an in-vehicle device, for example, a DSRC (Dedicated) for short-range communication used in ETC is used.
Short Range Communicatio
n), next-generation mobile phones, Bluetooth
There are various types of communication devices using E.T.E.T.) and TV devices that receive digital TV broadcasts.

[0004] With the diversification and increase of in-vehicle equipment, there is a problem in the installation space in the vehicle, and the HM of equipment operation of in-vehicle equipment.
I (Human Machine Interface)
Since e) is inconsistent, device operation is becoming more and more complicated and complicated.

On the other hand, vehicles equipped with various on-vehicle devices are expected to be multifunctional and highly functional, to improve the convenience of vehicle use, and to further improve the safety of vehicle operation.

[0006]

Vehicles with multi-functionality and high functionality have high added value. Therefore, there is a strong demand for measures against theft of the vehicle and further enhancement and enhancement of security functions.

[0007] If a vehicle management system of in-vehicle devices mounted on an intelligent vehicle with multi-functionality and high functionality is utilized in a logistics business, a driver or the like can receive various services efficiently and efficiently. is expected. Moreover,
Efficient shopping, shortening the time and giving yourself extra time,
There is a problem how to utilize the vehicle management system to improve the convenience.

Further, if a vehicle management system for constructing an in-vehicle network system is utilized, it is possible to maintain and manage the state of the vehicle itself and the driving history of the driver. In this case, it is an issue how the maintenance information can be used for a new business.

[0009] In particular, among the technologies and business methods that have recently been talked about in logistics and transportation, SCM that shares information using the Internet mainly in the production and logistics departments
(Supply Chain Management)
There is a way of thinking.

[0010] This SCM includes suppliers, manufacturers, wholesalers,
Capture and review the entire flow of links between wholesalers, retailers, and consumers, restructure and reduce overall costs, and customer satisfaction (CS: Customer Satisfaction)
n).

A business method has been sought in which the concept of SCM is applied to an intelligent vehicle to utilize the driving history of the driver and to provide preferential profits and services to excellent excellent drivers having excellent driving history. ing.

The present invention has been made in view of the above circumstances, and has a service content corresponding to the driving history of the driver.
It is an object of the present invention to provide a business support system using a vehicle management system and a support method thereof, which can improve customer satisfaction and perform fine-grained customer management.

Another object of the present invention is to utilize a vehicle management system mounted on a vehicle in a logistics business, receive various shop information efficiently and efficiently, make shopping more efficient, shorten time, and improve the life. Another object of the present invention is to provide a business support system using a vehicle management system and a method of supporting the business support system, in which a time margin is provided and the convenience is improved.

[0014]

According to a first aspect of the present invention, there is provided a business support system using a vehicle management system according to the present invention.
U, a vehicle having a management computer with a built-in memory, various sensors for inputting sensing information of the state of the vehicle itself and the running state to the computer, and a removable storage medium communicable in the vehicle and provided in the management computer A management system is mounted on a vehicle, and the management computer performs signal processing on sensing information from various sensors to automatically record and save a driving history of a driver's mileage, driving frequency, and the like in a storage medium. The service history information recorded on the medium can be read by a service organization such as a rental company.

According to a second aspect of the present invention, there is provided a business support method using a vehicle management system according to the present invention. Is automatically recorded and stored in a storage medium, and the storage medium on which the operation history is recorded is taken out of the vehicle and brought to a service organization such as a rental car company, while the service organization records the operation history in the storage medium. A business support method using a vehicle management system, characterized by reading a driving history of a given driver and providing service contents according to the driving history of the driver.

On the other hand, a business system using the vehicle management system according to the present invention has a management computer with a built-in CPU and a memory as described in claim 3 in order to solve the above-mentioned problems. While a vehicle management system having a storage medium provided in the vehicle and capable of being connected to the management computer and having a transmitting / receiving device configured to be able to communicate with the outside is mounted on the vehicle,
The vehicle management system receives shop information provided by a service organization such as a retail store or a gas station and displays the received information on a display device of a storage medium. It is configured to be able to place an order in advance using a device.

Further, in order to solve the above-mentioned problems,
A business system using the vehicle management system according to the present invention is such that the vehicle management system includes an automatic toll collection system (ETC system) for automatically settling the price of the purchased product as described in claim 4. It is.

[0018]

Embodiments of the present invention will be described below with reference to the accompanying drawings.

FIG. 1 illustrates a business support system using a vehicle management system according to the present invention and an in-vehicle network system 10 as a vehicle platform for implementing the support method. The in-vehicle network system 10 is a vehicle V such as a four-wheeled vehicle or a two- or three-wheeled vehicle.
E mounted. The in-vehicle network system 10 includes a body control system 12, a vehicle control system 13, and an information processing system 14, which are networked by an in-vehicle LAN 11, and a gateway 15 that integrates communication between the systems 12, 13, and 14 inside and outside the vehicle. Prepare.

The body control system 12 includes a plurality of body control components such as a door 17, an air conditioner 18, and a wiper 19 mounted on the vehicle VE.
Control system or processing system (not shown) provided in 8, 19
And a relay device 21 such as a router for connecting the body control system LAN 20 to the gateway 15.

The vehicle control system 13 includes an engine 23, a brake 24, and a steering wheel 25 mounted on the vehicle VE.
And the like, a vehicle control system LAN 26 for connecting a control system or a processing system provided in each of these components, and a relay device 27 such as a router for connecting the vehicle control system 26 to the gateway 15. Have.

Further, the information processing system 14 constitutes a storage medium or a vehicle information terminal, and includes components (hereinafter, referred to as function modules) M1 to Mn that are functionalized for a vehicle platform, and each of these components. IEEE1 connecting functional modules M1 to Mn
Information processing system L based on standardized communication standards such as 394
An AN 30 and a relay device 31 such as a router for connecting the information processing system LAN 30 to the gateway 15 are provided.

The functional modules M1 to Mn are:
The information processing system 14 realizes an in-vehicle distributed system environment together with the information processing system LAN 30, and a data input / output interface (hereinafter, referred to as a LAN I / F) based on a communication standard such as IEEE1394 standardized as an open system. 32 and a module main body 33 connected to the LAN I / F 32 in common.

The module main body 33 includes a CPU 35 that can be used in an in-vehicle distributed processing environment and a program (hereinafter, referred to as a modularized program) 36a that is software for each of the functional modules M1 to Mn to be executed by the CPU 35. Various components based on a computer architecture including a memory 36 such as a ROM / RAM that stores / stores the processing target data 36b are incorporated.

Among them, the CPU 35 includes, for example, a RISC (Reduced Instruction) having features such as a simple circuit configuration, easy high-speed operation, and low power consumption.
nSet Computer) processor is employed. The program 36a executed by the CPU 35 includes:
For example, Linux (UNIX (registered trademark) system) or RTO
An OS (basic software) such as S (Real Time OS) and various application software operating on the OS are included, and Java is used as a program description language, for example.

Each functional module M1 of the information processing system 14
As shown in FIG. 1, Mn includes an input device 38 such as a switch and a keyboard, and an HMI (Human-Mach).
audio / video with built-in interface
Radio / TV device 40, E which is an automatic toll collection system
TC (Electronic Toll Collec)
Tion System) / DSRC (Dedicat)
ed Short Range Communicat
ion) unit 41, a speaker device 42, a display device 43 such as a liquid crystal display monitor, a computing server 44 equipped with an HMI engine and having a voice interaction function, a navigation function, and an image processing function, map data,
Storage server 45 containing driver's driving history information
Etc. are provided. Each of these functional modules M2 to M9 also has a CPU 35 and a memory 36.
And other various components based on the computer architecture.

The gateway 15 of the on-vehicle network system 10 constitutes a management computer, has an external information terminal function for exchanging information with the outside using a wireless or communication line, and the information processing system 14 is provided with an on-board LA.
It has an internal information terminal function capable of in-vehicle communication with the gateway 15 via N11.

The input device 38 constitutes a storage medium mounted on the vehicle VE or a part of a vehicle information terminal, and the start of the engine is controlled by an SD (Secure Digital) memory card 47. . This memory card 47 has a vehicle ID (Ident
Information), personal ID information, and vehicle history information are input and stored in advance, and have built-in key functions such as engine keys and door keys based on personal authentication. The information processing system 14 constitutes a storage medium as a server or a car information terminal, while this storage medium is
The input device 38 is not necessarily configured as a whole.
Card 47 as an SD card to be taken in and out
May be configured.

The voice processing unit 39 has a voice recognition / voice synthesis function. For example, the audio processing unit 39 stores the data 36b on the memory 36.
Has dictionary data (not shown) for voice recognition in advance. Based on the dictionary data for speech recognition, the CPU 35 causes the CPU 35 to execute the program 3 on the memory 36.
6a, by executing application software for a predetermined HMI engine or predetermined application software for speech recognition / speech synthesis,
The voice of the user input from a voice input device (microphone) not shown is recognized, and the recognition result is sent to the information processing system LAN3.
0 to other modules M1 to Mn (excluding the function module M3 of the audio processing unit 39), or synthesizes data via the information processing LAN 30 and synthesizes the audio data via the information processing LAN 31. For example, it outputs to the speaker device 42.

The audio / radio / TV device 40 has functions of recording / reproducing music, recording / reproducing moving images, and receiving radio / TV broadcasting. For example, an MD, a CD, an SD card, or the like is used as a recording medium for recording such multimedia information such as music, images, and moving image data.

This audio / radio / TV device 40
Has, for example, broadcast station information and the like as data 36b on the memory 36, and uses the
A predetermined MP3 (MPEG-1 Audio Layer) operates on a program 36a on the memory 36.
-III) The functions described above are realized by executing programs such as application software for encoding / decoding and application software for MPEG-4 encoding / decoding.

The display device 43 is constituted by, for example, a liquid crystal display having a touch panel function capable of receiving a user's instruction from the screen. The information displayed on the display device 43 includes map information used in ordinary car navigation, road traffic information, sightseeing / entertainment, advertisements, TV broadcasting, Web information on the Internet, etc., as necessary. , The result information of voice recognition by the voice processing unit 42, and the like.

The computing server 44 is a function module M1 to Mn (excluding the function module M8 of the computing server 44) alone, which requires a high performance and requires a high performance, such as a voice dialogue using an HMI engine, an image, and the like. Part or all of each processing such as processing and navigation is executed in a distributed processing environment in cooperation with each of the functional modules M1 to Mn.

The storage server 45 stores various data such as map information and driver's driving history information in a predetermined file format on a recording medium such as a hard disk drive (HDD) or a semiconductor memory, for example, as a database.

On the other hand, the gateway 15 is, for example, a CPU
51, a gateway program 51a to be executed by the CPU 50, a memory 51 for storing a vehicle-specific ID 51b, and the like, a body control system LAN I / F 5
2. It is composed of a computer machine equipped with a vehicle control system LAN I / F 53, an information processing system LAN I / F 54, and the like. This computer machine forms the management computer mounted on the vehicle,
It has a gateway function such as mutual connection / separation / communication protocol conversion among the body control LAN 20, the vehicle control LAN 26, and the information processing LAN 30. The memory 51 in which the processing information of the CPU 50 is recorded constitutes a storage medium that is directly inserted into and removed from the gateway 15 as a management computer.

The gateway 15 further includes a GPS
GPS device 5 for receiving GPS position signal from satellite 55
6, a communication device 58 capable of road-to-vehicle communication with the roadside base station 57, and a mobile terminal (mobile phone,
A PHS, PDA, notebook PC, wearable computer, etc.) 59 and a Bluetooth communication device 60 capable of wireless communication by Bluetooth are integrally mounted, and these devices 56, 58, and 60 have respective interfaces (I / F) CPU 50 via 61, 62, 63
It is connected to the. Thereby, each of the above devices 56, 5
8 and 60 are capable of exchanging information with each component connected to each in-vehicle LAN 11 (20, 26, 30) and with each of the function modules M1 to Mn of the information processing system 14.

The gateway 15 has a
The wall 65 and the information recording device 66 are also integrally mounted.

According to the in-vehicle network system 10, the insufficiency of installation space due to the diversification and increase of in-vehicle devices, the inconsistency of communication antennas, and the inconvenience of device operation due to inconsistent HMI can be greatly reduced. In addition, there is an advantage that the degree of freedom in design is greatly improved due to the distribution of the functional modules M1 to Mn, so that additional functions can be more easily and diversified. In addition, for users, information communication and processing using a wireless or mobile phone line can be realized between the car and the home or office, and the integrated HMI greatly improves the usability. There are also advantages such as easier updates.

The gateway 15 of the in-vehicle network system 10 functions as an in-vehicle management computer, and the vehicle management system 70 is configured by combining the gateway 15 and the information processing system 14. The vehicle management system 70 also includes a part of the body control system 12, and the vehicle management system 70 uses the vehicle-specific ID 51a.
And the personal ID are collated to determine the driver who can drive the vehicle,
Only the person who is registered in advance in the vehicle unique ID 51a and is authorized is allowed to drive.

By using the vehicle management system 70, it is possible to cope with an operation manual and troubles of the vehicle VE, to cope with abnormalities and maintenance work of the vehicle VE, and to handle theft of the vehicle VE, traffic accidents, and the like. Can be handled.

The manual of the vehicle VE and the method of coping with the trouble are described by the manufacturer or the car dealer from the communication satellite or the base station 57.
The information can be distributed to the gateway 15 of the vehicle management system 70 through the Internet or through the Internet, and can be displayed on the display device 43 as an in-car display from the gateway 15 through the information processing system LAN 30. The display device 43 has a vehicle unique ID 51b.
It is set so that the operation manual or the like specified in the above can be called by one touch or voice input.

For this reason, for the trouble of the vehicle VE,
A user such as a driver can perform necessary work smoothly and smoothly while checking on the screen with the display device 43.

When the maintenance time of the vehicle VE is approaching or when an abnormality occurs in the vehicle VE, the information (vehicle ID information) stored in the memory 51 or the information recording device 66 containing the vehicle unique ID is provided. , Personal ID information, vehicle driving history information, and vehicle history information) are displayed on the display device 43 from the gateway 15 via the information processing system LAN 30, and the corresponding method is automatically displayed on the display device 43. And the like, so as to make the user aware of the response method and timing. In addition, when the maintenance timing of the vehicle VE or the occurrence of an abnormality is detected, the necessary maintenance contents and the contents of the abnormality may be processed by the voice processing unit 39, and may be transmitted to the user as a voice message by the speaker device 42.

Further, when the vehicle VE is stolen, the driver informs the car dealer of the theft.
The car dealer uses the Internet or a communication satellite to distribute data indicating that the vehicle cannot be used to the memory 51 of the gateway 15 mounted on the vehicle VE so that the vehicle lock in which the vehicle VE does not operate can be wirelessly operated from a remote location. It is composed of

Furthermore, when an accident occurs in the vehicle VE, the vehicle accident is recorded in the memory 51 or the information recording device 66 as a storage medium of the gateway 15 and the communication satellites and various communication devices 58 and 60 are used. Then, the vehicle unique ID and personal ID data may be automatically communicated to the insurance company via the Internet.

Next, application examples of the vehicle management system 70 for implementing the business support system will be described sequentially with reference to FIG.

FIG. 2 shows a first application example of a business support system using the vehicle management system 70.

The vehicle management system 70 has a management computer 71 mounted on the vehicle VE and having a built-in CPU, MPU 50, and memory 83.
1 receives state data and running data of the vehicle itself detected by the various sensors 72 of the vehicle VE, and transmits and receives various driving information including vehicle position information and a transmitting / receiving device 73 using a GPS satellite, wireless, or telephone line. Provided for communication. The transmission / reception device 73 allows the car dealer 74 or the insurance company 7
5 or the police 76 and necessary information can be communicated via a wireless or mobile phone line.

The vehicle management system 70 includes a vehicle VE.
Is provided with a storage medium 77 which is detachably mounted on the storage medium. The storage medium 77 is a card reader / writer or a car information terminal having a card writer and a card reader function. A personal ID card 47 as a memory card also serving as a driver's license is provided in the storage medium 77 so as to be freely inserted and removed. The personal ID card 47 has a key function of a door key and an engine key of the vehicle VE.
The D card 47 is kept inserted in the storage medium 77 mounted on the vehicle VE.

Further, the management computer 71 is provided with a Bluetooth (BT) communication device 78. The BT communication device 78 allows the data read / write device 79 provided for a car dealer 74 or a maintenance company to have vehicle ID information (vehicle management information). ), Personal ID information (personal management information), and vehicle history information can be exchanged. The BT communication device 78 also exchanges information with a data transmission device 80 provided in a service institution 82 such as a gas station, a convenience store, a supermarket, a department store, and the like. Can be performed.

The data transmission device 80 is connected to a bank 81 via a dedicated line such as the Internet or a telephone line, and is provided with a cost required for a service institution 82 such as a convenience store, a supermarket, a department store, a gas station, a parking lot, and a highway. Payment input is performed. Payment input is performed by placing the bank branch name, account number, and password on a dedicated line.

When a settlement input signal is input to the bank 81, the bank 8
Confirmation request information is returned from 1 to the transmission / reception device 73 or the mobile phone of the vehicle VE via a different system of telephone line or by radio from the payment input, and the vehicle VE responds that the vehicle VE side has confirmed and collated the reply information. Is executed.

The management computer 71 has a built-in memory 83 and an information recording device 84 in which a vehicle unique ID is recorded as an information terminal having a memory function.

The information recording device 84 includes a CPU.
Under the control of 50, vehicle operation information, for example, engine speed, vehicle speed (speed) obtained by a vehicle speed sensor, brake wear information obtained from a brake device, traveling direction / speed information obtained from a gyro sensor, and vehicle VE information In addition to the impact strength / direction received by the vehicle VE obtained from the shock sensor arranged at an appropriate position, an image of the outside of the vehicle taken by an on-board camera arranged at an appropriate position on the vehicle VE, and an image arranged at an appropriate position on the vehicle VE The latest information such as driver's face recognition information obtained by the face recognition sensor is sequentially recorded / updated in a predetermined recording mode.

As a result, the management computer 71 having the information recording device 84 built therein can be used as if it were a flight recorder or voice recorder of an aircraft. When a vehicle accident occurs, the vehicle VE at the time of the accident can be used. An excellent effect is obtained in that the behavior can be known and the evidence can be important evidence such as a trial.

The memory 83 of the management computer 71 mounted on the vehicle VE stores a vehicle ID, a vehicle ID, an owner ID, and a drivable person ID.
Is recorded.

The vehicle unique ID includes a chassis number stamped on the vehicle VE, a license plate, a manufacturing date, an owner ID,
There are a driver ID, maintenance information such as vehicle inspection and periodic inspection, insurance information, traveling history information, and the like.

The personal ID card 4 as a storage medium for collation and authentication with the vehicle unique ID recorded in the memory 83
Reference numeral 7 has a key function of a door key or an engine key of the vehicle VE, and is configured as shown in FIGS. 3 (A) and 3 (B).

The personal ID card 47 has a rectangular card shape as a whole, has the size of a business card, and has a thickness of 0.5.
It is a flat resin or metal card of about mm to several mm. Personal ID information (personal management information) in the card body 86
, A fingerprint matching sensor 88 for obtaining fingerprint data of the driver, and a CPU and MPU 89 for processing fingerprint data and personal information.

On the surface of the personal ID card 47, a photograph 90 of the card holder is integrally formed by sticking a film or the like, and a fingerprint collating section 91 is formed. Fingerprint collation unit 91
As shown in FIG. 3 (B), is recessed in accordance with the shape of the driver's finger head, and a fingerprint matching sensor 88 is provided facing the fingerprint matching unit 91. The fingerprint collation sensor 88 may be provided on the back side of the personal ID card 47 instead of being provided on the front side of the personal ID card 47 by the driver. You may.

Further, the column 90 of the photograph of the card holder may be formed as indicated by a chain line frame on the side of the fingerprint collation section 91.

Further, a mechanically deformable portion 92 is provided on the insertion side of the personal ID card 47, and the mechanically deformable portion 92 is formed into a mechanical key structure as a mechanical or physical mark.
The mechanical deformation section 92 cuts out the tip of the insertion side of the personal ID card 47 into an arc or irregular shape, or a hole such as a through hole (through hole) or a concave hole (blind hole) near the notch 93. Form 94. The notch 93 and the hole 94
Is used as a mechanical key that also functions as a door key and an engine key, and is used for key collation. FIG. 3 (A) and (B)
As shown in FIG.
, The card insertion direction becomes clear.

In the storage element 87 built in the personal ID card 47, a personal authentication column, a body data column, a vehicle history column, a home-related column, a work-related column, a settlement-related column, a remarks column, and the like are formed. , Necessary personal ID information is recorded.

Various personal ID information is recorded in the storage element 87 of the personal ID card 47 in advance.

For example, in the personal authentication section of the storage element 87,
Driver's license number, date of grant, expiration date, conditions of license, name, date of birth, home address, address, vehicle type, fingerprint data, face photograph data, and password are recorded.

In the body data column of the storage element 87,
Health insurance card number, blood type, medical history, physical characteristics (height,
Sitting height, arm length, etc., emergency contact information (name, address, telephone /
FAX number, e-mail address), hospital (doctor) (name, address, telephone / FAX number, etc.), legal counselor (lawyer), etc. are recorded.

Further, in the vehicle history column of the storage element 87,
Own vehicle (registration number, vehicle name, chassis number, manufacturing model, vehicle inspection date, key number), accident history, traffic violation history, no accident free period, running history (driving tendency, driving habit), breakdown repair and maintenance Vehicle history information such as history is recorded.

Further, a home key number, an address, a family structure, a telephone / FAX number, a password and the like are recorded in a home-related column of the storage element 87.

In the work-related column of the storage element 87,
The work address, telephone / fax number, employee number, company key number, password and the like are recorded.

Further, in the settlement related column of the storage element 87,
Credit card (card number, company name, phone number, type, expiration date, password, withdrawn bank account number), bank account (bank (branch) name, account type, account number, password), membership card (member type) And contents, membership number) are recorded.

In the remarks column of the storage element 87, for example, pension numbers, names of relatives and close friends, telephone numbers, property lists, and the like are recorded as necessary.

Next, a method of using the vehicle management system 70 will be described.

The management computer 71 provided in the in-vehicle network system 10 mounted on the vehicle VE has a memory 83 incorporated therein, in which an ID unique to the vehicle is recorded. The vehicle unique ID includes a chassis number, a license plate, a manufacturing date, an owner I
D, a driver ID, maintenance information, insurance information, a running history, and the like are recorded.

On the other hand, the driver using the vehicle VE is
Owns a personal ID card 47 also serving as a driver's license. The personal ID card 47 records at least the driver's name, date of birth, driver's license number, physical data, past illness, and health insurance card number, as well as accident history, traffic violation history, and no accident-free period. , Vehicle history information such as running history, maintenance of repair and maintenance, and the like.

A driver who intends to drive the vehicle VE inserts the personal ID card 47 into the door slot and inserts the vehicle VE.
, And get into the vehicle VE. At that time, personal ID
The card 47 also serves as a door key, and the personal ID card 4
The door of the vehicle VE is opened by the key collation of the mechanical deformation unit 92 of FIG. 7 and the fingerprint collation unit 91.

The personal ID card 47 owned by the driver is
Unless a driver is permitted by the vehicle VE, the personal ID cannot be matched with the vehicle ID, and the door of the vehicle VE cannot be opened. Permitted (registered) for vehicle ID
Only the driver who has been used has his / her personal ID card 4
7, the door of the vehicle VE can be opened.

At this time, the personal ID card 47 is provided with a fingerprint collation sensor 88, and when the driver holds the personal ID card 47 with his / her finger, personal collation is performed.
By operating the card to insert the D card 47 into the door slot of the vehicle VE, the door of the vehicle VE is opened, and the driver can get on the vehicle VE.

The driver who gets into the vehicle VE can operate the storage medium 77 by inserting the personal ID card 47 into the driver slot. The personal ID card 47 functions as an engine key when inserted into the driver's seat slot, while the front, rear, and height positions of the driver's seat are adjusted to the optimum driving posture. The characteristics of the driver's body are recorded in the storage element 87 of the personal ID card 47. Based on the recorded data, the means for adjusting the front and rear height of the seat of the vehicle VE is electrically driven, and Is automatically set.

The front / rear / height position adjusting means of the seat has a structure capable of manual operation. When the manual operation is performed, the seat adjustment of the personal ID card 47 is prioritized.

The engine is started / stopped by operating the card by inserting the personal ID card 47 into the driver's seat slot, and the driver's seat position is adjusted back and forth according to the driver's seat position data recorded on the personal ID card 47. It is automatically adjusted up and down.

At this time, the personal ID card 47 is provided with a mechanical deforming section 92 and a fingerprint collating section 91, and the mechanical mark as the mechanical deforming section 92 is collated with the electronic data to perform engine key authentication. On the other hand, when the driver holds the personal ID card 47 with his / her finger, personal authentication is added to this authentication, so that the security function of the vehicle is greatly enhanced.

The personal information data recorded on the personal ID card 47 is stored in an encrypted form,
The card 47 can be read only by the card reader function of the storage medium 77 as a card reading / writing device mounted on the vehicle VE that can use the card 47.

If the personal ID card 47 is lost or stolen, or the vehicle VE is stolen, the car dealer 74 is contacted and the management computer 7 mounted on the vehicle VE via the Internet from the car dealer 74 is connected.
The data indicating that the vehicle cannot be used is transmitted to the first memory 83, and communication vehicle means (not shown) for preventing the use of the vehicle VE from operating can be constructed. In this case, personal ID
Since the user who uses the card 47 is not a correct user, it is possible to prevent the fingerprint verification unit 91 from performing personal authentication.

A business support method using the vehicle management system 70 will be described.

The traveling state (traveling distance, driving frequency, etc.) of the vehicle VE is detected by various meters 72, input to the management computer 71 as travel data, and processed by a signal processing circuit formed in the CPU 50 of the management computer 71. Then, the information is automatically recorded in the memory 83 or the information recording device 84 as the driving history of the driver. The memory 83 and the information recording device 84 may constitute a storage medium, and may be able to enter and exit the management computer 71.

A card reader / writer 77, which is a car information terminal as an information storage medium, or a personal ID card 47 inserted into or removed from the card reader / writer 77 includes a vehicle I
D information and personal ID information are recorded in advance. The driving history information of the driver processed by the management computer 71 is automatically recorded in the card reading / writing device 77 and the personal ID card 47 via the in-vehicle communication. In the driving history information of the driver, in addition to the driving mileage and the use frequency, a driving mode, a violation history, and the like are recorded automatically or by the police or the like. As the driving mode, the number of times of sudden acceleration / deceleration, the frequency of using the sudden brake, and the like are recorded, and the driving mode is evaluated based on the recorded contents. Further, maintenance / management information such as an accident history and repair / maintenance are recorded on the personal ID card 47 at a repair shop or a car dealer as vehicle history information.

The vehicle VE drives the personal ID card 47 so that the vehicle ID information, the personal ID information, the driving distance of the vehicle, the driving frequency, the driving mode, the driving history, the accident history, the accident history, the repair / maintenance, etc. Vehicle history information is respectively recorded. The driving history information and the vehicle history information are added automatically or by the police or a repair shop every time the driver drives. The personal ID card 47 forms a storage medium and functions as a driver information terminal.

Then, the driver inserts the personal ID card 47,
For example, when the driver's license is renewed, a service corresponding to the driving history can be received by bringing the driver to an external service organization such as the police or a rental company.

For example, the police evaluate the driver's excellence and excellence in accordance with the driving history of the driver, and provide detailed services such as setting a license renewal period and renewal fee discounts. it can.

Further, the rental company can provide a fee discount service or the like in accordance with the driving history of the driver, satisfy the customer as a driver, and perform detailed customer management.

FIG. 4 shows a second application example of the vehicle management system 100 using the driving history of the driver.

The vehicle management system 100 shown in FIG.
Is a business support system that applies the driving history of a driver to a rental car business.

The vehicle management system 100 shown in FIG.
Is equipped with a management computer 101 constituting a gateway in the vehicle VE, while the management computer 10
1, sensing information from various sensors 102 is input. Various sensors 102 include a consumables detection sensor,
There are tire pressure detection sensors, oil sensors, fuel sensors, and sensors for engine speed, vehicle VE speed, driving clutch state, outside air temperature, and the like.

The management computer 101 stores the vehicle VE
Information terminal 1 as a storage medium removably mounted on a vehicle
04 and the vehicle LAN 105, information is exchanged, and the transmission / reception device 106 directly or directly through the communication satellite or the rental company 107 or the insurance company 7
5. Information signals are exchanged with the bank 81 using radio or telephone lines.

The vehicle information terminal 104 is an ID management terminal of the vehicle VE or a driver information terminal, and is configured as shown in FIG. The vehicle information terminal 104 centrally manages information necessary for maintenance and inspection and maintenance of the vehicle VE so that the vehicle VE can be maintained in an optimum state, and can quickly respond to a failure of the vehicle VE.

The vehicle information terminal 104 has an SD (Secure Digital) as a storage medium on which vehicle ID information, personal ID information, vehicle history information, and driving history information are recorded.
l) A small memory card 108 such as a card is mounted so as to be freely inserted and removed. It is desirable that the memory card 108 is formed in a rectangular flat shape and configured to have the personal ID card function described above.

The memory card 108 has vehicle ID information,
In addition to personal ID information, driving history information and vehicle history information, service / schedule management function, address book / phone book function, map function, local information browsing function, clock / calendar function, temperature / humidity / pressure detection function, color Moving Picture Compression System (MPEG: Moving Picture)
(Export Group), music recording / playback function, in-car entertainment function such as fortune-telling / game, amusement function, and other various functions.

On the other hand, the vehicle information terminal 104 also has a built-in storage element (not shown). This storage element also has vehicle ID information as vehicle management information, personal ID information as personal authentication information, driving history information, A record column for vehicle history information, which is vehicle maintenance information, is formed.
D information, personal ID information, and driving history information are recorded.

Car information terminal 104 and memory card 108
Constitutes a storage medium mounted on the vehicle VE, and is detachably attached to the vehicle VE.

The vehicle ID information of the vehicle information terminal 104 and the memory card 108 includes a chassis number, a license plate, a manufacturing date, a model, an owner ID, a driver ID, and maintenance information (vehicle inspection, periodic inspection, repair, maintenance, etc.).・ Maintenance), insurance information, traveling history, etc.

Further, the vehicle information terminal 104 and the memory card 1
The 08 personal ID information includes a driver's license number, a vehicle type, an address, a name, a date of birth, physical data, a blood type, a medical history, a health insurance card number, and the like.

Further, the vehicle history information includes an accident history of the vehicle VE, a maintenance history of repair and maintenance, and the like.
The driving history information includes a traveling distance, a use frequency, a violation history, a driving mode, and the like. The driving mode of the driver and the handling mode of the vehicle can be grasped from the driving history information or the vehicle history information.

On the other hand, on the side of the car information terminal 104,
In the storage element, a maintenance information column, a car life information column, a driving information column, a beauty information column, a personal information column, an economic cost information column, and other remarks columns are formed.

The maintenance information of the vehicle VE incorporated in the vehicle information terminal 104, the information necessary for inspection and maintenance, and the corresponding information in the event of a vehicle failure are displayed on the operation screen 110 of the terminal body 109. The operation on the operation screen 110 is performed by operating the navigation buttons 112 while viewing the menu screen 111. Reference numeral 113 denotes a display screen for displaying time and remaining battery power, and reference numeral 115 denotes a speaker.

In the maintenance information column of the storage element built in the car information terminal 104, information on the degree of wear (wear) relating to consumables necessary for safe driving, maintenance of brake, tire, oil and washer replacement methods and maintenance timing. Information is recorded.

In the car life information column of the storage element,
Various information related to vehicle VE maintenance such as vehicle verification and insurance cards, traffic violations, insurance-related information, parking lots, car dealer record information, and the like are recorded.

Further, in the driving information column of the storage element, information on driving and display of the vehicle condition at the time of failure of the vehicle VE, speed, engine speed, excess intake pressure, oil pressure, G
Driving information such as sensors and horsepower torque is recorded.

Further, in the beauty information column of the storage element, information for keeping the vehicle beautiful and clean, and beauty information such as car wash related, wax, coating, and paint repair color numbers are recorded.

Further, in the personal information column of the storage element, information on maintenance records from the purchase of the vehicle VE to the present, such as vehicle inspection and inspection time, and personal information such as vehicle inspection records, repair records, and parts replacement records are recorded. ing.

In the economic cost information column of the storage element,
All expense information (car household account book) related to maintenance of the vehicle VE, and cost information such as vehicle purchase costs, various taxes, maintenance parts purchase costs, high-speed oils and fats, fuel consumption calculations, etc. are recorded.

Next, a rental car business to which a business support system using the vehicle management system 100 is applied will be described.

The current state information of various vehicles VE is automatically detected by various sensors 102 of the vehicle VE, sent to the management computer 101, and subjected to signal processing. The information of the vehicle itself processed by the management computer 101 is sent to the vehicle information terminal 104, and the vehicle information terminal 104
Or manually recorded or automatically recorded on the memory card 108 as vehicle history information or driving history information and stored.

As described above, the vehicle ID information, the personal ID information, the vehicle history information, and the driving history information are automatically stored in the car information terminal 104 and the memory card 108 as the driver information terminal by sensing by the various sensors 102. In addition, the information is recorded and stored by a write operation on the police or a car dealer (repair shop) side.

The vehicle management system 100 always carries a memory card 108 in which vehicle ID information, personal ID information, driving history information, and vehicle history information are recorded, and a driver as a customer is used as a driver information terminal when renting a rental car. Bring a memory card 108 as a storage medium to the rental company 107. As shown in the flowchart of FIG. 6, the rental company 107 performs personal authentication using the personal ID information of the memory card 108, reads driving history information and, if necessary, vehicle history information from the memory card 108, The driving history, driving mode, vehicle handling, etc. are evaluated.

The rental car company 107 uses the read driving history information or vehicle history information to set a rental fee or insurance fee for a rental car. For an excellent and excellent driver, the driving history information and the like can be used for a privilege service for the driver. The driver's rental fee and insurance fee can be used for settlement at the bank 81 using an automatic fee collection system (ETC system) provided in the rental company 107.

The vehicle management system 100 automatically records and saves vehicle ID information, personal ID information, driving history information, and vehicle history information in the vehicle information terminal 104 or the memory card 108 as a storage medium. By utilizing the memory card 108 on which the information is recorded as a driver information terminal by the rental company 107, various services can be provided according to the driving history of the driver.
The rental car business in 2007 has the following features.

[0117] 1. Customer satisfaction can be improved by a fee discount service or the like according to the driving history. 2. Detailed customer management can be performed based on the driving history of the driver. 3. Carmaker affiliated rental companies can provide their customers with various benefits by installing driver terminals in their vehicles, and can develop their business advantageously. 4. It is possible to reproduce the operational feeling of a car that a driver usually uses by dealing with a rental car according to the driving history.

Next, an example in which the vehicle management system is applied to an automatic refueling service of a gas station will be described with reference to FIG.

In FIG. 7, the vehicle management system provided for vehicle VE is the vehicle management system 10 shown in FIG.
Since it is not different from 0, the same reference numeral is given and the description is omitted. The vehicle management system 100 shown in FIG. 7 is used for a business support system for receiving a gasoline refueling service. Gas station (gas station)
Each of the gas stations 120 and 121 adopts, for example, a fully automatic self-refueling station system.
It is converted into electronic data in advance.

The driver who drives the vehicle VE uses the vehicle management system 100 to automatically search for gasoline prices and service contents at the gas stations 120 and 121 in the vehicle using a wireless or mobile phone line. The gas stations 120 and 121 are compared with the gasoline prices and service contents by an automatic search in the vehicle, and the gas station 120 to be automatically refueled is selected. The operation of selecting the gas station 120 is performed by using the vehicle management system 100. When the gas station 120 is selected by the vehicle management system 100, the navigation device of the vehicle management system 100 can be operated and guided to the navigation device. To the gas station 120 that receives refueling.

Before arriving at the gas station 120,
The vehicle management system 100 can use a wireless or mobile phone line to order gasoline refueling amount and service contents to be ordered in advance.
You can get refueling service without going outside. Payment is automatically settled by an automatic toll collection system (ETC system) mounted on the vehicle VE.

On the gas station 120 side, the vehicle VE
When a pre-order is received from an electronic information terminal device 1 such as a personal computer or an office computer,
At 24, the vehicle ID information and personal ID information are confirmed and authenticated, the order contents are confirmed, and the refueling operation by the refueling robot is on standby.

The vehicle to be refueled is the gas station 1
When the vehicle enters 20 and stops at a predetermined refueling position, the refueling robot 123 automatically checks the vehicle VE based on the vehicle ID information and the personal ID information, and then automatically refuels the robot.

When the refueling of the robot by the refueling robot 123 is completed, a voice message is displayed on the vehicle side or displayed on the display device of the vehicle management system 100 to inform the driver of the completion of the refueling of the robot.

On the other hand, the gas station 120 can cooperate with, for example, a drive-through business. By cooperating with the drive-through format, various services can be provided, convenient and efficient services can be provided, and the convenience of shopping can be improved.

The following features are provided by making the service support system using the vehicle management system 100 of the vehicle VE compatible with a fully automatic self-refueling station.

[0127] 1. The service of the gas station can be received on a cold day or a hot day without going out of the vehicle VE. 2. Gas stations can be selected while comparing gasoline prices and service contents between the gas stations. After the selection, the vehicle VE is guided to the gas station where the car navigation device receives refueling. 3. Since a method of ordering the amount of refueling and the contents to be serviced in advance is adopted, services such as gasoline refueling can be received without getting off the vehicle VE. 4. Maintenance / maintenance time such as oil change time can be determined from vehicle ID information, vehicle history information, and operation history information, and maintenance / maintenance of oil change can be smoothly performed.

FIG. 9 shows an example in which the vehicle management system is applied to a BtoC logistics business.

In FIG. 9, the vehicle management system provided for vehicle VE is the vehicle management system 10 shown in FIG.
Since it is not different from 0, the same reference numeral is given and the description is omitted.

The vehicle management system 100 shown in FIG.
Are retail stores 130,1 such as supermarkets and department stores
This is used for a business support system for shopping at 31. Each retail store 130 such as a supermarket,
At 131, as shown in the flowchart of FIG. 8, the merchandise information and service information described in a flyer or a catalog are converted into electronic data (IT catalog) in advance. Product information and service information are distributed via wireless or mobile phone lines.

When a driver of the vehicle VE or a fellow passenger such as his / her family desires to shop, the vehicle management system 100
Using wireless or mobile phone lines, each retail store 130,
The product information and service contents in 131 are automatically searched in the vehicle.

Each of the retail stores 130, 1
The comparison and examination of product information and service contents among the 31 stores, the selection of a retail store 130 for shopping, the selection of a product to be purchased and the operation of selecting and selecting a product are performed by the vehicle information terminal of the vehicle management system 100. Or by using the storage medium 104. When the retail store 130 is selected by the vehicle management system 100, the navigation device (not shown) of the vehicle management system 100 can be operated, and the vehicle VE is required at the retail store 130 that guides the navigation device to shop. Can be guided accordingly.

Before arriving at the retail store 130, the vehicle management system 100 is used from within the vehicle VE, and a product to be purchased is ordered from the retail store 130 in advance using a wireless or mobile phone line.

When the retail store 130 receives a pre-order from the vehicle VE, it receives the order signal. The pre-order signal includes vehicle ID information, personal ID information, and information on a product to be purchased. At the retail store 130 receiving the order signal, the vehicle ID and the electronic information terminal device 123 such as a personal computer are used. Personal ID authentication is performed, and a product to be purchased is prepared in a warehouse or the like, and is prepared before the vehicle VE arrives at the retail store 130.

By the time the vehicle VE arrives at the retail store 130, all products to be purchased are stocked and stored together in the product handing booth 135. The vehicle VE arriving at the retail store 130 is authenticated and confirmed for the vehicle ID and the personal ID, and then delivers the product from the handing booth 135 to the vehicle VE. For this reason, the retail store 130 side
It is not necessary to increase the sales floor area of “0” and it is only necessary to secure the handing booth 135, so that the cost required for the building can be greatly reduced.

After the delivery of the goods at the handing booth 135, the payment is automatically settled by an automatic toll collection system (ETC system) mounted on the vehicle VE. At this time, the shopping price is automatically input from the retail store 130 to the ETC system of the vehicle management system 100 via a wireless or mobile phone line, and the input shopping price can be confirmed on the vehicle side.

By applying the vehicle management system shown in FIG. 9 to shopping as a service support system, it has the following features.

[0138] 1. It is possible to select a retail store such as a supermarket to shop in the vehicle VE while comparing product prices and service contents in the IT catalog. 2. Since it is a method of ordering a product to be purchased in advance, the product can be received without getting off the vehicle VE. 3. Since shopping does not take much time, there is no stress on a companion who is associated with shopping and the burden can be reduced. 4. On the retail store side, there is no need for a large store, and only a booth and a warehouse for product delivery are required, so that costs can be reduced.

[0139]

According to the business support system and the support method using the vehicle management system according to the present invention, a vehicle ID is stored in a storage terminal such as a vehicle information terminal or a memory card.
Information, personal ID information, driving history information and vehicle ID information are recorded, and the driving history of the driver recorded in the storage medium can be used by a service organization such as a rental car company. By utilizing the recorded contents, it is possible to provide service contents according to the driving history, improve customer satisfaction, and provide fine-grained management and services according to the driving history of the driver.

In the business support system using the vehicle management system according to the present invention, the vehicle management system mounted on the vehicle is utilized for the logistics business, various kinds of shop information are received efficiently and efficiently, and the efficiency of shopping is improved. Therefore, the time can be shortened, time can be given to life, and convenience can be improved.

[Brief description of the drawings]

FIG. 1 is a system diagram showing an embodiment of a business support system and a support method using a vehicle management system according to the present invention, showing a vehicle-mounted network system mounted on a vehicle.

FIG. 2 is a diagram showing a first application example of a business support system using the vehicle management system according to the present invention.

FIG. 3A is a plan view showing a storage medium (personal ID card) held in a vehicle information terminal of the vehicle management system so as to be able to enter and exit, and FIG. FIG.

FIG. 4 is a diagram showing a second application example of the business support system using the vehicle management system according to the present invention.

FIG. 5 is an exemplary perspective view showing a vehicle information terminal (storage medium) provided in the vehicle management system shown in FIG. 4;

FIG. 6 is a diagram showing a flowchart of a business support method using the vehicle management system according to the present invention.

FIG. 7 is a diagram showing a third application example of the business support system using the vehicle management system according to the present invention.

FIG. 8 is a diagram showing a flowchart of a business support method using the vehicle management system.

FIG. 9 is a diagram showing a fourth application example of the business support system using the vehicle management system according to the present invention.

FIG. 10 is a diagram showing a flowchart of a business support method using the vehicle management system.

[Explanation of symbols]

REFERENCE SIGNS LIST 10 vehicle network system 11 vehicle LAN 12 body control system 13 vehicle control system 14 information processing system 15 gateway (management computer) 17 door 18 air conditioner 19 wiper 20 body control system LAN 21 relay device 23 engine 24 brake 25 steering wheel 26 vehicle control system LAN 27 relay device 30 information processing system LAN 31 relay device 32 data input / output interface (LAN I /
F) 33 Module main body 35 CPU 36 Memory 38 Input device 39 Audio processing unit 40 Audio / radio / TV device 41 ETC / DSRC unit 42 Speaker device 43 Display device 44 Computing server 45 Storage server 47 Memory card (personal ID card) 50 CPU (MPU) 51 Memory (storage medium) 51b Vehicle unique ID 52 Body control system LAN I / F 53 Vehicle control system LAN I / F 54 Information processing system LAN I / F 55 GPS satellite (communication satellite) 56 GPS Device 57 Base station 58 Communication device 59 Portable terminal 60 Bluetooth communication device 61, 62, 63 Interface 65 Firewall 66 Information recording device 70 Vehicle management system 71 Management computer 72 Various lines 7 3 Transmission / Reception Device 74 Car Dealer 75 Insurance Company 76 Police 77 Storage Medium (Card Read / Write Device, Car Information Terminal) 78 Bluetooth Communication Device 79 Data Read / Write Device 80 Data Transmission Device 81 Bank 83 Memory 84 Information Recording Device 86 Card Body 87 Storage Element 88 Fingerprint collation sensor 89 CPU (MPU) 90 Photograph 91 Fingerprint collation part 92 Mechanical deformation part 93 Notch 94 Hole 95, 96 Notch 97 Hole 100, 107 Vehicle management system 101 Management computer 102 Various sensors 104 Vehicle information Terminal (storage medium) 105 In-vehicle LAN 106 Transceiver 107 Rental company 108 Memory card (personal ID card) 109 Terminal body 110 Operation screen (display device) 111 Menu screen 112 Navigation button 113 Time / time Tteri quantity display screen 115 speaker 120, 121 gas station 123 refueling robot 124 electronic information terminal device 130 or 131 retail store 133 electronic information terminal device 135 Product delivery booth M1~Mn function module

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G07F 7/08 G08G 1/00 D G08G 1/00 G07F 7/08 Z (72) Inventor Yashiko Matsumoto 1-1-1, Shibaura, Minato-ku, Tokyo, Japan Toshiba Corporation head office (72) Inventor Takashi Abe 1-1-1, Shibaura, Minato-ku, Tokyo, Japan Toshiba Corporation head office (72) Inventor Kazuhiko Nakao Tokyo 1-1-1, Shibaura, Minato-ku, Tokyo, Toshiba Corporation Head Office (72) Inventor Mayumi Kurokawa 1-1-1, Shibaura, Minato-ku, Tokyo, Tokyo Toshiba Corporation Head Office (72) Inventor Hideto Shimizu Tokyo 1-1-1 Shibaura, Minato-ku F-term in Toshiba Corporation Head Office (Reference) 3E038 AA01 AA07 BB07 CA03 CB02 CB05 GA02 3E044 AA20 BA04 DA05 DE01 5H180 AA01 BB01 BB13 EE10 FF05 FF10 FF13 FF25

Claims (4)

[Claims] 1. A management computer having a built-in CPU and a memory, various sensors for inputting sensing information of a state of the vehicle itself and a running state to the computer, and a storage provided in the management computer so as to be communicable in the vehicle and detachable. A vehicle management system having a medium is mounted on a vehicle,
The management computer performs signal processing on sensing information from various sensors to automatically record and save a driving history such as a driving distance and a driving frequency of a driver in a storage medium, and the driving history information recorded in the storage medium. A business support system using a vehicle management system, wherein a service organization such as a rental company can read out the information. 2. A driving history such as a driving distance and a driving frequency of a driver is automatically recorded and stored in a storage medium by a vehicle management system, and the storage medium on which the driving history is recorded is taken out of the vehicle and a rental company is provided. The service institution uses a vehicle management system that reads the driver's driving history recorded in a storage medium and provides service contents according to the driver's driving history. Business support method. 3. A management computer having a built-in CPU and memory, a storage medium provided in the computer so as to be able to communicate in a vehicle, and a transmission / reception device connected to the management computer and configured to be able to communicate information with the outside. While the vehicle management system is mounted on the vehicle, the vehicle management system receives shop information provided by a service organization such as a retail store or a gas station and displays the information on a display device of a storage medium. A business support method using a vehicle management system, wherein a product to be purchased can be pre-ordered from the vehicle using the transmission / reception device. 4. The business support system using the vehicle management system according to claim 3, wherein the vehicle management system includes an automatic toll collection system (ETC system) for automatically paying for the purchased goods.