JP2002279038A - System for delivering merchandise - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent a customer from waiting at a settlement place and also to enable the customer to eliminate labor to carry a heavy load and large merchandise up to his/her house. SOLUTION: Data such as a customer ID, a basket ID attached to a basket for placing merchandise the customer buys and a customer address are correlated with a customer table and stored (steps S4 and S7). A 'state' field of the customer table is switched to 'settlement waiting', 'during being settled', 'home delivery waiting' and 'home delivery completion' in accordance with data respectively received together with the basket ID from a receiving terminal, a POS terminal and a radio delivery terminal (steps, S10, S12 and S20). When an inquiry is received from the radio delivery terminal carried by a merchandise delivering person (Y of step S13), the customer address, a paying method, etc., are transmitted.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a product delivery system used for delivering a product to a customer's home or the like.

[0002]

2. Description of the Related Art Conventionally, mass retailers such as supermarkets have sold products by the following product sales methods.
That is, the customer receives the basket provided at the store and puts the desired product into the basket while traveling around the store. After completing the selection of the purchased product, the customer goes to the checkout line and is lined up at the end of the queue waiting for checkout. Then, when their turn comes, the customer hands over the basket containing the goods to the checkout employee. Next, the settlement employee individually takes out the goods from the basket, registers the goods by reading a barcode attached to the goods with a barcode reader, and stores the registered goods in another basket. After completing the registration of all the goods, the settlement employee presses the closing key of the checkout device to add the goods and display the total amount.
Thereafter, the customer pays cash according to the display and receives change and goods. Then, the customer refills the basket containing the product from the basket into a shopping bag at a bagging place provided in another place and takes it home.

[0003]

However, in the above-mentioned conventional merchandise selling method, it is necessary for a customer to wait at a checkout hall in order to wait for a checkout process, and cannot leave the place. Therefore, there is a problem that the customer is forced to waste time waiting for settlement.

[0004] Another problem is that labor for transporting heavy commodities such as rice bags and large commodities such as tissue paper to the home is required.

SUMMARY OF THE INVENTION It is an object of the present invention to prevent a customer from having to wait at a checkout station, and to eliminate labor for transporting heavy luggage or large-sized goods to a house or the like.

[0006] It is an object of the present invention to enable a customer to deposit a product and easily check the processing status of the product afterwards.

An object of the present invention is to enable a deliverer to easily obtain information on a delivery destination and deliver a product.

An object of the present invention is to enable a deliverer to easily obtain information on a delivery destination and deliver a product by using information on the delivery destination registered in a database.

An object of the present invention is to make it possible to easily confirm the progress of settlement of goods.

[0010] An object of the present invention is to make it possible to easily confirm information necessary for receiving payment, such as a credit card number and an account number, and to make a payment.

An object of the present invention is to easily confirm, via a communication device, a payment method and information necessary for receiving payment by the payment method, and when the payment method is cash on delivery,
This is to enable payment to be made when the goods are delivered.

An object of the present invention is to make it possible to easily confirm the total price of goods after payment.

[0013] It is an object of the present invention to settle a product in a cash register and register the total amount.

An object of the present invention is to make it possible to easily confirm the scheduled delivery time of a product.

An object of the present invention is to calculate a scheduled delivery time of a product so that it can be easily confirmed.

An object of the present invention is to automatically notify a customer of a total price of goods and a scheduled delivery time.

An object of the present invention is to automatically select a medium such as e-mail or telephone according to a registered method of notifying a customer so that the customer can be notified of the total amount of goods and the estimated delivery time. It is to be.

An object of the present invention is to enable a customer to be automatically notified of a total price of goods and a scheduled delivery time by using an e-mail.

An object of the present invention is to automatically notify a customer of the total amount of goods and the estimated delivery time by voice over a telephone.

An object of the present invention is to enable a customer to easily know the total price of goods and the estimated delivery time on a Web page.

[0021]

According to a first aspect of the present invention, there is provided first receiving means for receiving input or specification of first identification information, which is identification information for identifying a customer, and goods purchased by the customer. Or, second receiving means for receiving input or specification of second identification information which is identification information for identifying a container for storing the product, first identification information and the second identification information each of which has been received A first storage unit that stores information that can specify the processing status of the product together with the first or second identification information; a first storage unit that receives the first or second identification information; First search means for searching the second identification information from the table, and status information which is information indicating the processing status of the product, and information capable of specifying the processing status of the product received by the third receiving means. In response to the A second storage means for storing in the table in association with the first or second identification information searched by the first search means, and an external specific communication device through a communication interface. A second receiving unit for receiving the identification information of the second item; and a second storage unit that stores, as the status information, settlement completion information, which is information indicating that the settlement of the product has been completed, after the fourth receiving unit. When there is an acceptance, the table is searched based on the accepted second identification information, and the first identification information stored in the table in association with the second identification information is obtained. Second search means; and first transmission means for transmitting the acquired first identification information to the communication device received by the fourth reception means via a communication interface. And that is a product delivery system.

Therefore, even if the customer leaves the store while leaving the merchandise he / she wants to purchase at the store, if the store finishes the settlement of the merchandise, the second identification mark assigned to the merchandise or container after the settlement is completed. Is presented, and when the inquiry is made using a specific communication device prepared by the deliverer of the product, the first identification information of the customer who has deposited the product is transmitted, so the delivery is performed based on the first identification information. Can deliver the goods,
This eliminates the need for the customer to wait at the checkout hall and eliminates the labor of transporting heavy luggage or large-sized goods to homes or the like. The processing status of the product after the customer deposits the product can be easily confirmed by viewing the status information.

According to a second aspect of the present invention, in the commodity delivery system according to the first aspect, the first receiving means comprises:
A delivery destination information which is information on a delivery destination of the product is received as at least a part of the first identification information.

Therefore, the delivery person can easily obtain the delivery destination information and deliver the product.

According to a third aspect of the present invention, in the merchandise delivery system according to the first aspect, a database for registering, for each customer, the first identification information including delivery destination information which is information on a delivery destination of the product. The first receiving means is for specifying the first identification information registered in the database.

Therefore, using the delivery destination information registered in the database, the delivery person can easily obtain the delivery destination information and deliver the product.

According to a fourth aspect of the present invention, in the merchandise delivery system according to any one of the first to third aspects, the second storage means stores a progress status of the settlement as one of the status information. The information to be shown is stored.

Therefore, the progress of the settlement can be easily confirmed by browsing the situation information.

According to a fifth aspect of the present invention, in the merchandise delivery system according to any one of the first to third aspects, a method of paying the goods together with the first or second identification information and a method of paying the goods are provided. The fifth receiving means for receiving information necessary for receiving payment, and searching the table for the received first or second identification information, and associating the first or second identification information with the first or second identification information, And third storage means for storing in the table information necessary for receiving payment by the method of payment of the product and the payment method.

Therefore, it is possible to easily confirm the payment method of the product and information necessary for receiving payment by the payment method, for example, a credit card number, an account number, etc.
Payment can be made.

According to a sixth aspect of the present invention, in the merchandise delivery system according to the fifth aspect, the first transmitting means comprises:
A payment method stored in the third storage means together with the delivery destination information and information necessary for receiving payment by the payment method are transmitted to the communication device.

Therefore, the delivery person of the goods easily confirms the payment method and information necessary for receiving payment by the payment method via the communication device, and when the payment method is cash on delivery, the delivery of the goods is performed. Sometimes payment can be made.

According to a seventh aspect of the present invention, in the merchandise delivery system according to any one of the first to sixth aspects, the total amount of the merchandise obtained by the settlement together with the first or second identification information is provided. A sixth receiving unit for receiving total amount information that is information indicating the total amount information, searching the received first or second identification information from the table, and associating the first or second identification information with the first or second identification information. And fourth storage means for storing the amount information in the table.

Therefore, it is possible to easily confirm the total price of the goods after the payment.

According to an eighth aspect of the present invention, in the commodity delivery system according to the seventh aspect, one or a plurality of cash registers are provided, and the seventh receiving means transmits the total amount information from the cash register. It is what we accept.

Therefore, it is possible to settle the merchandise in the cash register and register the total amount.

According to a ninth aspect of the present invention, there is provided the commodity delivery system according to any one of the first to eighth aspects, wherein the information of the scheduled delivery time of the commodity is provided together with the first or second identification information. Acquisition means for acquiring estimated delivery time information;
Fifth storage means for retrieving the received first or second identification information from the table and storing the scheduled delivery time information in the table in association with the first or second identification information; Have.

Therefore, the scheduled delivery time of the product can be easily confirmed.

According to a tenth aspect of the present invention, in the merchandise delivery system according to the ninth aspect, the acquisition unit is configured to receive the first or second identification information when the fourth reception unit receives the first or second identification information. The estimated delivery time is calculated and used as the estimated delivery time information.

Therefore, the scheduled delivery time of the product can be calculated and easily confirmed.

The eleventh aspect of the present invention provides the seventh aspect of the present invention.
0, the product delivery system according to any one of 0, a seventh receiving means for receiving notification information that is information necessary for notifying the customer of information together with the first or second identification mark, A sixth storage unit that retrieves the received first or second identification information from the table and stores the notification information in the table in association with the first or second identification information; Or an eighth receiving means for receiving input or specification of the second identification information; a third searching means for searching the table for the notification information based on the received first or second identification information; Notification means for notifying the customer indicated by the first identification information of at least one of the total amount information and the scheduled delivery time information based on the searched information.

Therefore, it is possible to automatically notify the customer of the total price of the product and the estimated delivery time.

According to a twelfth aspect of the present invention, in the merchandise delivery system according to the eleventh aspect, the seventh receiving means receives a notification method for notifying the customer of the information together with the notification information. And the sixth
Means for storing the notification method in the table in association with the first or second identification information,
The third search means searches the notification method together with the notification information from the table, and the notification means selects the medium indicated by the searched notification method and performs the notification.

Therefore, it is possible to automatically select a medium such as e-mail or telephone according to the registered notification method, and notify the customer of the total price of the product and the estimated delivery time.

According to a thirteenth aspect of the present invention, in the commodity delivery system according to the twelfth aspect, when the e-mail is selected as the medium, the e-mail address included in the notification information is used. And at least one of the total amount information and the estimated delivery time information is notified by e-mail via the Internet.

Therefore, it is possible to automatically notify the customer of the total price of the merchandise and the estimated delivery time by using the e-mail.

According to a fourteenth aspect of the present invention, in the merchandise delivery system according to the twelfth or thirteenth aspect, when the notification means selects a telephone as the medium, the telephone number included in the notification information is provided. And at least one of the total amount information and the scheduled delivery time information is notified by voice via a telephone line.

Therefore, it is possible to automatically notify the customer of the total price of the product and the estimated delivery time by voice over the telephone.

According to the fifteenth aspect of the present invention, there is provided a method as set forth in claims 7-1.
4. In the merchandise delivery system according to any one of the items 4, the browsing providing means for browsing the Web page via the Internet, and receiving the presentation of the first or second identification information to the viewer on the Web page. Authentication means for authenticating the browsing user, a fourth search means for searching the table based on the first or second identification information presented by the browsing user when the authentication is performed, The first
Or a presentation means for presenting at least one of the total amount information and the estimated delivery time information associated with the second identification information to the authenticated viewer on the Web page.

Therefore, the customer can easily know the total price of the product and the estimated delivery time on the Web page.

[0051]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described.

FIG. 1 is a block diagram for explaining the overall system configuration of a commodity delivery system 1 according to an embodiment of the present invention. As shown in FIG. 1, a product delivery system 1
The server 10 that controls the entire system includes a CPU 11 and a memory 1 for dynamically storing various programs and data.
2, a hard disk 13 serving as an external storage for static storage, and a predetermined communication interface (I / O) 14 through which the server 10 communicates with each unit of the system 1.
Are connected via a bus 15.

The memory 12 is assigned a related storage area 16 for storing a related information table 40 to be described later. The hard disk 13 has a related storage program 32 for storing a related information table 40 described later in the related storage area 16, a related inquiry program 33 for querying the related information table 40 stored in the related storage area 16, and a customer database described later. 37, a customer inquiry program 34 for inquiring customer information, and W
Web that provides web pages to external clients for browsing
A server program 35 and an audio notification program 36 that notifies the customer of the progress of home delivery by voice via a public telephone network 39 are stored. Alternatively, a part of the disk 13 stores a customer database 37 which is a database in which customer attributes are registered in advance.

The server 10 has a communication interface 14
Via a reception terminal 2 that receives home delivery of goods from a customer,
It is connected to a POS (Point Of Sales) terminal 3 that pays for goods and a wireless terminal 7 that performs wireless communication with a wireless delivery terminal 8. The server 10 is connected to the Internet 38 and a public telephone line network 39 via the communication interface 14 to notify the customer of the settlement status.

The reception terminal 2 for processing a home delivery request for a product from a customer is communicably connected to the server 10. The reception terminal 2 includes a barcode reader 21 for reading a barcode 4a attached to the product basket 4 and an IC card reader 2 for reading member information from the member IC card 6.
2, a communication interface 23 capable of wireless communication between the mobile phone 5 and the device, and a keyboard 24 for inputting a notification method and a payment method for delivery of goods.

POS terminal 3 for calculating the total price of the product
Is communicably connected to the server 10. The POS terminal 3 has a product basket 4 and a barcode 4a attached to the product.
Is connected.

Wireless terminal 7 communicating with wireless delivery terminal 8
Is communicably connected to the server 10.

As shown in FIG. 2, the related information table 40 stored in the related storage area 16 identifies the basket 4 that is a container for storing the goods, that is, the second information that also identifies the goods in the basket 4. A basket ID 41 serving as identification information;
Customer ID 42 for identifying a customer serving as an identification marker of the customer, notification data 43, and a home delivery address 4 of the customer serving as a first identification marker
4. Total amount 45, which is the total amount of purchases made by the customer
Scheduled delivery time 46, which is the scheduled delivery time of the product,
It is a table formed by associating each data of the payment data 47 and the situation 48. Further, the notification data 43
Is a notification method 51 and a notification ID 52 that is notification information, and the payment data 47 is a payment method 53 and a payment ID 54. Here, the notification ID 52 is an e-mail address and a telephone number used for notification to the other party, and the payment ID 54 is a credit card number and a bank account number used for payment. This is information necessary for receiving payment from the customer using the payment method stored in 53.

As shown in FIG. 3, the customer database 37
Record of each customer is customer ID 42, customer name 61,
It consists of an address 44, a telephone number 62, an e-mail address 63, a credit card number 64, and a bank account number 65 for withdrawal.

Next, the flow of the goods home delivery process by the goods delivery system 1 will be described with reference to FIGS.

First, a customer who tours the store and stores the product desired to be purchased in the product basket 4 deposits the product basket 4 at the reception window of the home delivery reception desk. At this time, as shown in FIG. 4, the employee of the store operates the bar code reader 2 connected to the reception terminal 2.
First, the barcode 4a of the goods basket 4 is read using the barcode 1. At this time, the related storage program 32 stores the read information of the barcode 4a in the related storage area 16 as data of the car ID 41 (FIG. 5A).

Next, the member information is read from the member IC card 6 presented by the customer using the IC card reader 22. The read member information includes the customer ID 42 and the address 4
4, a mail address 63, a telephone number 62, a credit card number 64, and an account number 65 (FIG. 5).
(B)).

Then, the store employee listens to the customer's request and sets the notification method 51 and the payment method 53 on the keyboard 24.
(FIG. 5C). At this time, notification method 5
One of the options is a voice notification by telephone and a text notification by e-mail. The options of the payment method 53 include cash on delivery (cash), direct debit, and credit card settlement. At the time of inputting the notification method 51 and the payment method 53, the related storage program 32 uses the member information read earlier and the notification method 51 and the payment method 53 input by the employee.
The notification data 43 and the payment data 47 are stored in the related storage area 16 in accordance with (FIG. 5B).

In this case, if the customer does not have the member IC card 6, the telephone number 62 and the name 61 of the customer are received from the mobile phone 5 owned by the customer via the communication interface 23 (FIG. 6). (B)). Thereafter, the customer database 37 is accessed via the customer inquiry program 34, and a corresponding member record is searched based on the telephone number 62 or the customer's name 61, and necessary data such as the customer ID 42 and the address 44 of the customer is retrieved. Extract from the record.

After storing the necessary data in the relevant storage area 16, the relevant storage program 32 sets the data of the status 48 to “waiting for settlement” (FIGS. 5 D and 6 D).
The reception process ends. Here, after the reception is completed, the customer leaves the merchandise together with the merchandise basket 4 to the employee of the store and returns home.

Next, as shown in FIG. 7, the employees of the store
By using the POS terminal 3, the settlement of the goods in the goods basket 4 received from the customer is started. The server 10 is provided with a plurality of POS terminals 3 in consideration of congestion. The payment operation performed by the employee is started by reading the barcode 4a attached to the commodity basket 4 with the barcode reader 31. The POS terminal 3 transmits the basket ID 41 displayed by the barcode 4a read by the barcode reader 31 to the server 10. Server 10 that has received the basket ID 41
Searches the related information table 40 corresponding to the car ID 41 by the related inquiry program 33. After the relevant information table 40 is searched, the status data is changed to “under settlement” by the relevant storage program 32 (FIG. 8).
(A)).

Then, the employee sequentially reads the bar code 4a of the product stored in the product basket 4 and stores the product in the shopping bag. After all products are read, PO
The settlement work is completed by pressing the closing key of the S terminal 3. At this time, the POS terminal 3 has the basket ID 41 and the total amount 4
5 is transmitted to the server 10. The server 10 that has received the data of the car ID 41 and the total amount 45 searches the related information table 40 based on the car ID 41 by the related inquiry program 33. After the relevant information table 40 is searched, the data of the status 48 is changed to “waiting for delivery” as the relevant information table 40 by the relevant storage program 32, and the total amount 45 is stored as the relevant information table 40. (FIG. 8B). The product whose payment has been completed is stored in the original product basket 4 together with the shopping bag, and the payment operation is completed.

Next, as shown in FIG. 9, the employee of the store loads the goods basket 4 whose payment has been completed into the delivery car. On this occasion,
The bar ID reader 81 (see FIG. 10) connected to the wireless delivery terminal 8 reads the basket ID 41 of the product basket 4 and outputs the notification of the basket ID 41 and the start of product delivery to the server 10 via the wireless terminal 7. . The server 10 receiving the basket ID 41 from the wireless delivery terminal 8 executes the related inquiry program 3
3, the related information table 4 based on the basket ID 41
Search for 0. After the relevant information table 40 is searched, the data of the situation 48 is changed to "under delivery" by the related storage program 32, and the estimated delivery time is calculated and stored as the scheduled delivery time 46 (FIG. 8
(C)). After that, the server 10 transmits the data of the home address 44 and the payment method 53 to the wireless delivery terminal 8.
Further, the server 10 notifies the customer of the estimated home delivery time 46 and the total amount 45 by e-mail or telephone based on the mail address 63 and the telephone number 62 according to the notification method 51 stored in the related information table 40. The home address 44 and the payment method 53 sent from the server 10 at that time
The wireless delivery terminal 8 that has received the data via the wireless terminal 7 displays the data on its display, and notifies the employee performing the delivery work of the address 44 of the home delivery destination and the payment method 53 (FIG. 10). .

The employee receiving this notice browses the data and delivers the goods basket 4 to the customer's house. If the payment method 53 is cash on delivery, the employee receives a predetermined amount from the customer and pays separately. If so, deliver the product as it is. Then, at the time of product delivery, the barcode reader connected to the wireless delivery terminal 8 reads the basket ID of the product basket 4 and notifies the server 10 of the basket ID 41 and the completion of the product delivery. The server 10 that has received the basket ID 41 from the wireless delivery terminal 8 searches the related information table 40 based on the basket ID 41 using the related inquiry program 33. After the relevant information table 40 is searched, the payment method 53 is confirmed by the relevant inquiry program 33, and the payment process is performed in the case of separate payment.
In the case of cash on delivery, nothing is performed, and the data of the status 48 of the record is determined to be home delivery completed.

Next, a procedure for confirming the delivery status of a customer will be described with reference to FIG. The customer launches a browser on his / her PC 9 connected to the Internet 38 and accesses the server 10 via the Internet 38 to view a Web page managed by the server 10. This implements a browsing providing means. As shown on the display of the PC 9 shown in FIG. 11A, the Web server program 35 which has been accessed by the customer gives the member I
D71 and password 72 are required to be input. The customer inputs the member ID 71 and the password 72 according to the request. We
The server program 35 checks the member ID 71 and the password 72, and when the member ID 71 and the password 72 are authenticated (this realizes an authentication means), the related inquiry program 33
, The related information table 40 is searched based on the member ID 71 (this implements the fourth search means), and the relevant information is extracted, and the display of the PC 9 shown in FIG. Information is presented like a display (this implements a presentation means). FIG.
In the example of (b), the situation 48, the scheduled delivery time 46, and the total amount 45 are displayed.

The processing performed by server 10 when performing the above series of operations will be described with reference to the flowchart of FIG.

In the following, the server 10 is connected to each of the terminals 2, 3, 8
(Steps S3, S5, S5)
9, S11, S13, S19), the received data is information that can specify the processing status of the product.

First, upon receiving the car ID 41 from the reception terminal 2 (Y in step S1), the server 10 stores the received car ID 41 in the related information table 40 of the related storage area 16 (step S2). Step S1 implements a first receiving unit.

The customer ID 42 read from the member IC card 6 from the reception terminal 2, the notification method 51 and the payment method 53, the corresponding e-mail address 63 or the telephone number 62 and the credit card number 64 or the account number 65 serving as notification information are provided. And the address 44 serving as the delivery destination information are received together with the car ID 41 received in step S1 (Y in step S3), the related information table 40 is searched by the car ID 41, and each data is already read in step S2. It is stored in the related information table 40 in association with the stored car ID 41 (step S4). Step S3 implements second, third, and seventh receiving means, and step S4
Implements the first and sixth storage means and the first search means.

The telephone number 6 as the notification information from the reception terminal 2
2 and the name 61 of the customer (Y in step S5), the relevant member record is searched from the customer database 37 based on the received telephone number 62 or the name 61 of the customer, and the customer ID 42 of the customer is retrieved. Then, necessary data such as the address 44 serving as delivery destination information is specified from the record (step S6). Step S6 implements a first search unit and a seventh reception unit. And this customer ID4
2. The related information table 40 is associated with the data such as the address 44 and the basket ID 41 already stored in step S2.
(Step S7). Step S7 implements first and sixth storage means.

After storing the respective data in steps S4 and S7, the status 4 of the record in the related information table 40 is obtained.
In step S8, the status information "waiting for settlement" is stored (step S8). Step S8 implements a second storage unit.

When the car ID 41 is received from the POS terminal 3 (Y in step S9), the related information table 40 is searched based on the car ID 41, and the searched car ID 41
The status 48 associated with the status 41 is changed to the status information “payment in progress” (step S10). Step S
9 implements a third accepting unit, and step S10 implements a first search unit and a second storage unit.

When the data of the basket ID 41 and the total amount 45 as the total amount information are received from the POS terminal 3 as the cash register (Y in step S11), the related information table 40 is searched based on the basket ID 41. Then, the status 48 associated with the searched basket ID 41 is changed to "home delivery waiting", and the total amount 45 is stored (step S12). Step S11 implements third and sixth reception means, and step S12 implements first search means, second and fourth storage means.
The “waiting for settlement”, “during settlement”, and “waiting for home delivery” stored in the status 48 are information indicating the progress of settlement.

When the car ID 41 is received from the wireless distribution terminal 8 as a specific external communication device via the radio terminal 7 (Y in step S13), the related information table 40 is searched from the car ID 41 and the car ID is searched. It is determined whether or not the situation 48 associated with the ID 41 is “waiting for home delivery” (step S14). “Waiting for home delivery” is information indicating that the payment for the product has been completed. Step S13 implements a third receiving unit and a fourth receiving unit, and the process proceeds to step S1.
4 implements first, second and third search means and second storage means. If the status is "waiting for delivery" (Y in step S14), the status 48 is changed to "during delivery" which is the status information, the expected delivery time is calculated, and the estimated delivery time 46 which is the estimated delivery time information is obtained. (Step S16). Acquisition means by step S16, fifth
Is realized. Then, the server 10 transmits the data of the address 44 of the home delivery destination and the payment method 53 to the wireless delivery terminal 8 (Step S17). Step S
17 implements first transmission means. Further, the server 10 sends the mail address 63 and the telephone number 62 according to the notification method 51 stored in the related information table 40.
, The customer is notified of the scheduled delivery time 46 and the total amount 45 (that is, notified via the mobile phone 5 or the PC 9) (step S18). The notification means is realized by step S18.

If the status 48 is not "waiting for delivery" such as "payment" (N in step S14), the current status 48 is transmitted to the wireless delivery terminal 8 (step S15). Completion notification and basket ID 4
1 is received (Y in step S19), the basket I
The related information table 40 is searched based on D41, and the payment method 53 is confirmed in the relevant related information table 40 (step S20). In the case of separate payment (step S20)
(Y), payment processing is performed (step S21), and in the case of cash on delivery (N in step S20), the status 48 of the corresponding record is set to "delivery completed" (step S2).
2). The third receiving unit is realized by step S19,
Step S22 implements a first search unit and a second storage unit.

When the customer accesses the server 10 with the PC 9 connected to the Internet 38, a request for designation of home delivery time or cancellation of goods may be accepted. Of course, it is also conceivable that the desired home delivery time can be set at the time of reception after shopping at the store.

It is also conceivable that the wireless delivery terminal 8 responds to a change in the payment method 53 or the like when the goods are delivered at the customer's house. At this time, the wireless delivery terminal 8 may be configured to have a settlement function using a credit card or the like.

Further, in the above-described example, an example is shown in which the basket ID 41 is set in the commodity basket 4 in advance, but the basket ID 41 may be issued at the time of reception. The basket ID 41 is not limited to the barcode 4a, and may be encoded in the form of a two-dimensional code, a wireless tag, a rewritable IC tag, or the like.

In the above example, the basket ID 41 is consistently fixed to the same data in a series of home delivery streams. However, it is possible to change the basket ID 41 in the middle. Of course, a system for changing the product basket 4 itself at the time of product settlement may be used. Further, a readable / writable IC tag or the like may be provided in the product basket 4 and address information or the like may be written therein. Further, the product basket 4 may be rented to a customer who has delivered.

[0085]

According to the first aspect of the present invention, even if the customer leaves the store while leaving the merchandise he / she wants to purchase at the store side, the merchandise or container after the payment is completed if the store finishes the payment of the merchandise. When the assigned second identification sign is presented and inquired by a specific communication device prepared by the delivery person of the product, the first identification information of the customer who has deposited the product is transmitted. The delivery person can deliver the goods based on the first identification information, and does not impose the customer on standby at the checkout place, and eliminates the labor of transporting heavy luggage or large goods to the home or the like. it can. After the customer leaves the product, the processing status of the product,
It can be easily confirmed by browsing the status information.

According to a second aspect of the present invention, in the merchandise delivery system according to the first aspect, a deliverer can easily obtain delivery destination information and deliver a product.

According to a third aspect of the present invention, in the commodity delivery system according to the first aspect, the delivery person easily obtains the delivery destination information by using the delivery destination information registered in the database. Can be delivered.

According to a fourth aspect of the present invention, in the merchandise delivery system according to any one of the first to third aspects, the progress of settlement can be easily confirmed by browsing the status information.

According to a fifth aspect of the present invention, there is provided a merchandise delivery system according to any one of the first to third aspects, wherein a method of paying the goods and information necessary for receiving payment by the payment method, Payment can be made by easily checking the credit card number, account number, and the like.

According to a sixth aspect of the present invention, in the merchandise delivery system of the fifth aspect, the merchant of the merchandise can easily transmit the payment method and information necessary for receiving the payment by the payment method via the communication device. If the payment method is cash on delivery, payment can be made when the goods are delivered.

According to a seventh aspect of the present invention, in the merchandise delivery system according to any one of the first to sixth aspects, it is possible to easily confirm the total amount of the goods after the settlement.

According to an eighth aspect of the present invention, in the commodity delivery system according to the seventh aspect, it is possible to settle the merchandise in the cash register and register the total amount.

According to the ninth aspect of the present invention, in the product delivery system according to any one of the first to eighth aspects, the scheduled delivery time of the product can be easily confirmed.

According to a tenth aspect of the present invention, in the commodity delivery system according to the ninth aspect, the scheduled delivery time of the product can be calculated and easily confirmed.

The invention described in claim 11 is the invention according to claims 7-1.
0, the customer can be automatically notified of the total price of the product and the estimated delivery time.

According to a twelfth aspect of the present invention, in the merchandise delivery system according to the eleventh aspect, a medium such as an e-mail or a telephone is automatically selected in accordance with a registered notification method, and the customer is provided with the merchandise. The total amount and the estimated delivery time can be notified.

According to a thirteenth aspect of the present invention, in the merchandise delivery system according to the twelfth aspect, it is possible to automatically notify the customer of the total price of the merchandise and the estimated delivery time by using an e-mail.

According to a fourteenth aspect of the present invention, in the merchandise delivery system according to the twelfth or thirteenth aspect, it is possible to automatically notify the customer of the total amount of the merchandise and the estimated delivery time by voice over the telephone.

The invention according to claim 15 provides the invention according to claims 7-1.
4, the customer can easily know the total price of the product and the estimated delivery time on the Web page.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating an overall system configuration of a product delivery system according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram of a related information table used in the commodity delivery system.

FIG. 3 is an explanatory diagram of a customer database used in the commodity delivery system.

FIG. 4 is an explanatory diagram illustrating a process performed by the commodity delivery system.

FIG. 5 is an explanatory diagram of the same.

FIG. 6 is an explanatory diagram of the same.

FIG. 7 is an explanatory diagram of the same.

FIG. 8 is an explanatory diagram of the same.

FIG. 9 is an explanatory diagram of the same.

FIG. 10 is an explanatory diagram of the same.

FIG. 11 is an explanatory diagram of the same.

FIG. 12 is a flowchart illustrating a process performed by the commodity delivery system.

[Description of Signs] 1 Commodity delivery system 3 Cash register 4 Container 8 Communication device 37 Database 40 Table 41 Second identification information 42 First identification information 44 First identification information

Claims (15)

[Claims] 1. A first receiving means for receiving input or specification of first identification information as identification information for identifying a customer, and identification information for identifying a product purchased by the customer or a container for storing the product. A second reception unit that receives input or specification of a certain second identification information; a first storage unit that stores the received first identification information and the second identification information in a table in association with each other; A third receiving unit that receives information that can specify the processing status of the product together with the first or second identification information; and a first that searches the table for the received first or second identification information. A search unit, and status information that is information indicating the processing status of the product, the status information being different according to information that can specify the processing status of the product received by the third receiving unit, Inspection Second storage means for storing in the table in association with the obtained first or second identification information, and fourth reception means for receiving the second identification information from a specific external communication device via a communication interface. When the second storage means stores settlement completion information, which is information indicating that the settlement of the product has been completed, as the status information, and when the fourth reception means receives the information, the second received A second search unit that searches the table based on the identification information, and obtains the first identification information stored in the table in association with the second identification information; And a first transmitting means for transmitting, via a communication interface, the identification information of the communication device to the communication device received by the fourth receiving means. 2. The goods delivery system according to claim 1, wherein said first receiving means receives delivery destination information as information on a delivery destination of said goods as at least a part of said first identification information. . 3. A database for registering, for each customer, the first identification information including delivery destination information, which is information on a delivery destination of a product, wherein the first reception unit is configured to register the first identification information in the database. 2. The goods delivery system according to claim 1, wherein the goods delivery system specifies the first identification information. 4. The merchandise delivery system according to claim 1, wherein said second storage means stores information indicating a progress of said settlement as one of said status information. 5. The method according to claim 5, wherein said first or second identification information is received together with a payment method of said product and information necessary for receiving payment by said payment method. A third method of retrieving the identification information of the second item from the table and storing the information necessary for receiving the payment method and the payment method by the payment method in the table in association with the first or second identification information. The product delivery system according to any one of claims 1 to 3, further comprising a storage unit. 6. The first transmitting means transmits the payment method stored in the third storage means together with the delivery destination information and information necessary for receiving a payment by the payment method to the communication device. The product delivery system according to claim 5, wherein 7. A sixth receiving means for receiving, together with the first or second identification information, total price information which is information indicating a total price of the product obtained in the settlement, and the first or second received first or second identification information. And a fourth storage unit that searches the table for the identification information of the total amount information and stores the total amount information in the table in association with the first or second identification information. A product delivery system according to any one of the above. 8. The merchandise delivery system according to claim 7, further comprising one or more cash registers, wherein said seventh receiving means receives said total amount information from said cash registers. 9. An acquiring means for acquiring scheduled delivery time information, which is information on the scheduled delivery time of the product, together with the first or second identification information, and the received first or second identification information is stored in the table. And a fifth storage unit that stores the scheduled delivery time information in the table in association with the first or second identification information. Product delivery system described. 10. The delivery means calculates the scheduled delivery time when the first or second identification information is received by the fourth receiving means and sets the calculated delivery time information as the scheduled delivery time information. Item 9. The product delivery system according to item 9. 11. Seventh receiving means for receiving, together with the first or second identification mark, notification information which is information necessary for notifying the customer of the information, the received first or second identification mark. A sixth storage unit that searches the table for identification information and stores the notification information in the table in association with the first or second identification information; and inputting the first or second identification information or Eighth receiving means for receiving the identification, third searching means for searching the notification information from the table based on the received first or second identification information, and the total amount based on the searched information The product delivery system according to any one of claims 7 to 10, further comprising: a notification unit configured to notify at least one of information and the scheduled delivery time information to the customer indicated by the first identification information. . 12. The seventh receiving means receives a notification method for notifying the customer of the information together with the notification information, and the sixth storage means stores the notification method in the same manner as the notification method. The third search unit searches the notification method together with the notification information from the table, and stores the notification method in the table in association with the first or second identification information. 12. The product delivery system according to claim 11, wherein the notification is performed by selecting a medium indicated by the searched notification method. 13. When the e-mail is selected as the medium, the notifying unit transmits the E-mail included in the notification information.
13. The commodity delivery system according to claim 12, wherein at least one of the total amount information and the scheduled delivery time information is notified by e-mail via the Internet using a mail address. 14. The notifying means, when a telephone is selected as the medium, at least one of the total amount information and the scheduled delivery time information via a telephone line using a telephone number included in the notification information. 14. The commodity delivery system according to claim 12, wherein the notification is made by voice. 15. A browsing providing means for browsing a Web page via the Internet, and an authentication means for receiving the presentation of the first or second identification information to the browsing user on the Web page and authenticating the browsing user. And fourth searching means for searching the table based on the first or second identification information presented by the viewer when the authentication is performed; and the searched first or second identification information. Presenting means for presenting at least one of the total amount information and the estimated delivery time information associated with the authenticated viewer on the Web page.
Item 4. The product delivery system according to any one of items 4.