JP2002260108A - Web register system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To manage the information per customer easily at low cost when performing electronic commerce. SOLUTION: This system has a Web server 11, a data base 12 connected to the Web server, and a plurality of personal computers connected to the Web server through the Internet 13. Commodity information, sales information, and customer information are stored in the data base for every at least enterprise, and personal computer are provided for every enterprise to manage the commodity information, the sales information, and the customer information for every enterprise by accessing the Web server from the personal computers.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a register system used for settlement of money, and more particularly, to a Web register system for performing settlement processing and the like using the Internet in electronic commerce.

[0002]

2. Description of the Related Art In general, a so-called POS (Point of Sale) system is used in a supermarket or the like, and various information such as sales information is managed using the POS system. The POS system includes a computer serving as a center department and a plurality of POS terminals (POS registers) connected to the computer via a communication line or the like. Sales and the like in each POS register are sent to the computer as sales information. The computer manages the sales of the company in a unified manner.

In a POS system, for example, a computer sets sales prices for various products, manages sales of each product in each POS register as sales information, and further sells each product for each store. Manage information. As a result, the use of the POS system has an advantage that not only can the sales information of each store be easily grasped, but also the purchase and the price setting of the hot selling products can be performed accurately.

Further, if the POS system is used, the sales information can be grasped for each store, so that the settlement process can be easily performed on a daily or monthly basis, and the accounting process of the company can be simplified.

[0005]

As described above, the POS
In the system, although sales information and the like can be managed for each store, it is difficult to manage sales for each customer, and as a result, there is a problem that it is not possible to grasp product purchase trends for each customer.

In addition, when introducing a POS system, a POS system must be introduced for each company.
That is, a computer as a center section and a plurality of POS terminal devices must be installed for each company, and the POS system must be operated and managed for each company. For this reason, in a large company or the like, as a result of the POS system becoming large-scale, not only the operation management of the POS system becomes troublesome, but also the cost cannot be ignored.

On the other hand, small companies have a problem that it is difficult to introduce a POS system in view of the fact that the POS system itself is expensive, so that small companies cannot achieve efficient management. In other words, a private company cannot introduce a POS system in terms of operation and cost, but simply introduces a register.

In recent years, electronic commerce has been performed, and for example, so-called Internet shopping using the Internet has been actively performed. In other words, it is becoming increasingly common to access the Web site from a personal computer and purchase products posted on the Web site. However, by accessing the Web site using a register such as a POS register located at a store, the user can access the Web site and obtain the product information. It does not perform anything from purchasing, money management, and customer information management. In other words, the existing POS system cannot properly deal with e-commerce including customer management, and if a company wants to conduct e-commerce, a new system must be introduced, and as a result, a new system must be introduced. There is a problem that enormous cost is required to enter the e-commerce.

An object of the present invention is to provide a Web register system capable of performing electronic commerce at low cost.

Another object of the present invention is to provide a Web register system which can easily manage information for each customer.

Still another object of the present invention is to provide a Web register system capable of easily performing financial settlement for each company.

[0012]

According to the present invention, the Web
A server, a database connected to the Web server, and a personal computer connected to the Web server via the Internet, wherein the database stores at least merchandise information, sales information, and customer information for each company. Wherein the personal computer is provided for each of the companies, and the personal computer accesses the Web server to manage merchandise information, the sales information, and the customer information for each of the companies. Web register system is obtained.

For example, the Web server is provided with a register function for performing a cash accounting in response to a money input from the personal computer, and further allows the merchandise registered in the database to be browsed in response to an access from the personal computer. A first function, a second function of registering a member in response to access from the personal computer, and storing product registration information and purchase information in the database for each of the companies in response to access from the personal computer. And a third function of setting a wholesale price for each store of the company,
There are provided a fourth function of classifying users according to occupations and setting screen display for each occupation classification, and a fifth function of restricting access by the personal computer according to the occupations of the user. In the fifth function, when the personal computer is used to browse the database, register information in the database, and correct / delete information in the database, the browsing and the registration are performed in accordance with the type of job. , And part of the correction / deletion.

[0014] Further, the Web server may store the number of visits, the number of visits, and the number of visits for each predetermined period based on action information indicating the number of visits to each store, the number of visits to a homepage, and the purchase price of a product. A sixth function for ranking the purchase price and classifying the user and a seventh function for calculating the number of times of browsing for each homepage and the product purchase price for each homepage may be provided. .

[0015] When the user uses e-mail, telephone, letter / postcard, and direct visit as means for visiting the store, the Web server stores the information for each user and the store. An eighth function of counting the number of visits to the store for each of the visiting means and counting the number of times the homepage has been browsed for each of the visiting means is provided.

[0016]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below based on embodiments.

First, referring to FIG. 1, the illustrated Web register system includes a Web server (hereinafter simply referred to as a server) 11, and a database 12 is connected to the server 11. And the server 11
Manages the database 12 as described later.

The server 11 has a plurality of personal computers (hereinafter referred to as Web registers) 21-1 to 21-N (N is an integer of 1 or more), 22-1 to 22-N,. , 2M-1 to 2M-
N (M is an integer of 1 or more) is connected. That is, the plurality of Web registers 21-1 to 21-N, 22-1
2M-1 to 2M-N are connected to the Internet 13, and these Web registers 2
1-1 to 21-N, 22-1 to 22-N, ..., 2M
Each of -1 to 2M-N is, for example, a touch panel type personal computer.

Here, M represents the number of organizations (enterprises) such as a supermarket or a restaurant industry, for example.
N represents the number of Web registers arranged for each company. That is, each company has at least one Web register, and as described below for each company,
It has joined the server 11.

Each Web register is a commercially available personal computer, and is connected to the Internet 13 via an Internet provider (not shown) as is well known. When each company joins the server 11, each W
A registration number is added to the eb register, and thereafter each web register is connected to the server 11 by this registration number. That is, when each company subscribes to the server 11,
A web register application program is downloaded from the server 11 to each web register. On the other hand, a site for each company is set in the server 11, and the server 11 has at least a user management function,
And a second site management function. The database 12 stores merchandise information, sales information, customer information, and the like for each company as database information, and updates the database information according to daily transactions.

As will be described later, the server 11
Product sales, inventory, customers, and employees are centrally managed, and user (customer) information is collected, and the user information is used.

The user management function includes a shopping cart function, a customer management function, and a mall function.
In the shopping cart function, normal product price input, browsing of products registered in the database 12, registration of members, product display for each user by individual display of the member screen, selection of settlement method, credit card processing, shopping credit For example, a mobile phone-compatible page is created.

In the customer management function, for example, for user identification by occupation, store identification for sales management and inventory management, member management by automatic identification of member classification by purpose, groupware, recording and reproduction from telephones Voice recording message, e-mail batch transmission, questionnaire, address printing, point coupon, catalog exchange, auction, and I
Management for each account of the D holder is performed.

In the mall function, each company registers and purchases products in the database 12, and creates a homepage for each store. In addition, a product wholesale price is set for each store from the product registration data on the database 12.

Further, in the user management function,
For example, classification is performed for each occupation, and screen display setting is performed for each classification (recommendation). In addition, the member portal site displays a four-division screen of an attribute division, a fluctuation division, individual user and common information. Then, the shopping cart page is recommended according to the behavior change information section (screen for each job type).

In the first site management function, the function of the Web register is limited to the type of job of the user. For example, a case where browsing, registration, correction, and deletion are performed using a Web register will now be described. Now, as function numbers indicating the functions of the Web register, “1”, “
2 "," 3 "," 4 "," 5 "," 6 "," 7 ","
8 ”and“ 9 ”.
It is assumed that there are "President", "Manager", "Employee", "Part", "Member customer", "Customer", and "Other". In this example, if the user can view only the contents, "C" indicates that the user can register, and "B" indicates that the user can modify and delete the information, the president can indicate that all of the function numbers "1" to "9" are available. Is "A", and all can be done using the Web register (all rights). The administrator sets “A” for the function numbers “1” to “7” and “B” for the function numbers “8” and “9”. For example, the management screen registration for a customer (corresponding to a plurality of IDs / accounts) )It can be performed.

The employee is "A" for the function numbers "1" to "4", "B" for the function numbers "5" to "7", and "C" for the function numbers "8" and "9". For example, in a Web register,
Has the right to sell products. The part is "A" for function numbers "1" to "4", and function number "
"B" for 5 "and" 6 ", function number" 7 "
"C" is assigned to "9" to "9", and, for example, the customer has the right to use the Web register.

The member customer has the function numbers "1" and "
"A" for 2 ", function numbers" 3 "to" 5 "
Is "B" for the function numbers "6" to "9", and is "C" for the function numbers "6" to "9". For example, the user has a right to purchase a product using a Web register. The visiting customer is “A” for the function numbers “1” and “2”, “B” for the function number “3”, and “C” for the function numbers “4” to “9”. You have the right to use the web register for registration. Otherwise, for function numbers "1" and "2"
B ”and“ C ”for function numbers“ 3 ”and“ 9 ”
For example, a store portal site can be browsed.

In the second site management function, customer information / identification classification is performed. The customer information includes behavior information (number of visits, number of visits, purchase amount: classified by, for example, the above-described ABC), environmental information (identified by the information type of each page),
And means information (identified by visit guide medium: e-mail, telephone, postcard, visit).

In the server 11, based on the behavior information,
Calculate behavioral variation information classification. The behavior change information includes visiting behavior information, browsing behavior information, and purchasing behavior information. The visiting behavior information is represented by the number of visits (any of ABC), and the browsing behavior information is represented by the number of browsing ( ABC). Then, the purchase behavior information is represented by a purchase price (any of ABC).

When a customer (user) is identified, for example, daily classification is performed for each user by using data for the latest two months and data for the latest one month. Specifically, for the above-mentioned function numbers “1” to “9”, data for two months and data for one month are arranged as change information. The change information includes visit count change information (information indicating a change in visit count), browse count change information (information indicating a change in browse count), and purchase count change information (information indicating a change in purchase price). For example, for example, function numbers "1", "2", "
3 "," 4 "," 5 "," 6 "," 7 "," 8 ","
9 ”, the number of visits for two months is compared with the data and one month, and A to A, A to B, A to C, B to A, B to B, B to C, C to A, Assuming that C has changed from B to C and C has changed to C, the information on the number of visits to the store is “AA”.
AB AC BA BB BC CACB CC D
S ".

Similarly, function numbers "1", "1"
2 "," 3 "," 4 "," 5 "," 6 "," 7 ","
For 8 "and" 9 ", the number of browsing is compared between two months and the data and one month, and A to A, A to B, A to C, B to A, B to B, B to C, Assuming that the information has changed from C to A, C to B, and C to C, the browsing frequency change information is “AA AB AC BA BB BC CA C
B CC DS ”.

The function numbers "1", "2", "
3 "," 4 "," 5 "," 6 "," 7 "," 8 ","
9 ”, the purchase amount is compared with the data for one month for two months, and A to A, A to B, A to C, B to A, B to B, B to C, C to A, Assuming that C has changed from B to C and C has changed to C, the purchase count change information is "AA
AB AC BA BB BC CA CB CC D
S ".

As a result, the server 11 automatically identifies the identification categories into 11 patterns based on the number of times of change for each customer.

Further, the server 11 analyzes the number of accesses for each page based on the environment information, and obtains browsing behavior information for each environment (representing the number of browsing for each page) and purchasing behavior information for each environment (the purchase price per page). Get) In addition, the server 11 analyzes the number of accesses for each link source based on the means information, and stores the information by means of means (number of visits for each means).
And the browsing frequency information by means (browsing frequency for each means) is obtained.

The various information obtained as described above is stored in the database 12 for each company, and each company performs customer management, sales management, and the like based on the database information.

[0037]

As described above, according to the present invention,
Just connect a normal PC to the Internet,
The eb register server and the personal computer are connected, and the personal computer and the web register server communicate with each other. As a result, not only the personal computer has a register function, but also the customer can be centrally managed by the personal computer. As a result, there is an effect that electronic commerce can be performed at a low cost without introducing a POS system unlike the related art.

Further, according to the present invention, not only can information for each customer be easily managed, but also financial settlement can be easily performed for each company, and business management can be performed efficiently. There is also an effect.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an example of a Web register system according to the present invention.

[Explanation of symbols]

 11 Web Server 12 Database 13 Internet 21-1 to 21-N Web Register 22-1 to 22-N Web Register 2M-1 to 2M-N Web Register

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/60 400 G06F 17/60 400 504 504 G07G 1/12 341 G07G 1/12 341A

Claims (9)

[Claims] 1. A Web server, a database connected to the Web server, and a personal computer connected to the Web server via the Internet, wherein the database includes at least merchandise information, sales information, And the customer information are stored. The personal computer is provided for each company, and the personal computer is
b. A Web register system wherein a server is accessed to manage merchandise information, sales information, and customer information for each company. 2. The Web server is provided with a register function for paying in and out of money in accordance with money input from the personal computer, and further allows the user to browse products registered in the database in response to access from the personal computer. 2. The Web register system according to claim 1, further comprising a first function and a second function of registering a member in response to access from the personal computer. 3. The Web server stores merchandise registration information and purchase information in the database for each company in response to access from the personal computer, and sets a wholesale price for each store for each company. 3. The Web register system according to claim 2, further comprising a third function to perform the function. 4. The Web server according to claim 1, wherein the Web server is provided with a fourth function of classifying users according to occupation types and performing screen display setting for each occupation type. Web register system according to any one of the above. 5. A method for restricting access to the Web server by the personal computer in accordance with the type of job of the user.
The Web register system according to any one of claims 1 to 4, wherein the Web register system has the following function. 6. In the fifth function, when browsing the database, registering information in the database, and correcting / deleting information in the database using the personal computer, 6. The Web register system according to claim 5, wherein a part of browsing, registration, and modification / deletion is restricted. 7. The Web server, wherein the number of visits to each store, the number of visits to a homepage, and the number of visits, the number of browses, The Web register system according to any one of claims 1 to 6, further comprising a sixth function of ranking the purchase price and classifying the user. 8. The Web server according to claim 1, wherein the Web server is provided with a seventh function for obtaining the number of times of browsing for each of the homepages and a product purchase amount for each of the homepages. The web register system as described. 9. The user uses e-mail, telephone, letter / postcard, and direct visit as means for visiting the store, and the Web server stores the user for each user and for each store. The Web register system according to any one of claims 1 to 8, further comprising an eighth function of counting the number of visits to each store and counting the number of browsing of a homepage for each visit. .