JP2002259567A - Monitoring service system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reliably provide services to a person enjoying the services on a 24-hour and 365 days basis with constructing a system possible to ensure reliably a service provider to provide the services when occurring troubles in a house. SOLUTION: In a monitoring service system, a service managing apparatus 4 transmits inviting information of persons who want to provide services to more than one provider terminals 3, 3, etc., according to an abnormal sound from a home device 1, when declarations of wills of the persons are transmitted from any terminals 3, 3, etc., to the inviting information, a service providing right is granted to the service provider who has the terminal 3 which has transmitted the declaration first.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an in-home device for detecting the living condition of a service receiver who enjoys a watching service, a service management device for collecting and managing living information from the in-home device, and a service receiver. The present invention relates to a watching service system in which a provider terminal possessed by a service provider that provides various services is connected via various communication networks.

[0002]

2. Description of the Related Art With the advent of an aging society, various services for elderly households have been provided. For example, as a service to watch the elderly households in the area, an emergency call button is installed in the elderly household, and a center for receiving emergency calls by operating the emergency call button is set up in the area (for example, a fire station), and the elderly are abnormal. There is a system in which when an emergency occurs, the emergency call button is pressed, and for example, a fire department rushes from the center receiving the emergency report.

In this case, when the emergency call button is depressed, (1) when the button is depressed, a one-sided notification of a signal indicating the occurrence of an abnormality to a plurality of contacts registered in advance (that is, when an abnormality occurs) (2) When the button is depressed, connect to a pre-registered contact (including a case where multiple places are contacted sequentially) in a communicable manner. There is a device capable of two-way conversation (this is referred to as conventional technology 1).

[0004] As a personal system, there is, for example, a home care management apparatus disclosed in Japanese Patent Application Laid-Open No. 9-131382. In this device, various sensors are provided in a house to detect an abnormality of an at-home elderly person, and when an abnormality is detected, an abnormal signal is reported to a manager (for example, an emergency center). Here, the in-home device to be used generally has a function of transmitting voice and data to a contact or a data center registered in advance in the in-home device (this is described in Related Art 2).
).

[0005]

However, in both of the prior arts 1 and 2, it is premised that there is an organization or organization in the vicinity or in the area that can respond to an "emergency situation" at any time. For example, fire departments, hospitals, taxi companies, welfare facilities, and the like. However, in some areas, it is not always possible to provide an organization that can respond 24 hours a day, 365 days a year, and there is a problem that the center is installed in only a few facilities such as the fire department mentioned above. Was.

[0006] Further, in this system, there is also a problem that, when the abnormality has occurred, the person himself / herself must press the emergency call button, and if the vehicle suddenly falls down, it cannot be reported to the center.

[0007] In addition, there is a problem that high cost is required because introduction of the home nursing management apparatus as a system requires funding and an emergency management system is always required. There was also a problem that the use of volunteers could not always be expected.

Further, when an "emergency" occurs, it must be confirmed that the service has been executed. For example, in the case of the above-mentioned prior art 1,
If the contact is an answering machine because of one-way communication, or if all contacts happen to be unable to respond, the system is functioning but the service may not be available. was there.

[0009] The present invention has been made in order to solve the above problems, and its purpose is to solve the problem when an abnormality occurs in the house.
An object of the present invention is to provide a monitoring service system capable of reliably providing a service to a service receiver 24 hours a day, 365 days a year by constructing a system that can reliably secure a service provider that provides a service.

[0010]

In order to solve the above-mentioned problems, a watching service system according to the present invention includes an in-home device for detecting a living condition of a service receiver who enjoys a watching service, and a living information from the in-home device. A service management device that collects and manages, and a provider terminal possessed by a service provider that provides various services to service consumers, is a monitoring service system connected via various communication networks, The service management device
A function of transmitting recruitment information of service providing applicants to the plurality of provider terminals based on an abnormal signal from the in-home device; And a function of granting a service providing right to a service provider possessing the provider terminal that transmitted the earliest when transmitted from the terminal.

According to the present invention having such features,
The service management device transmits recruitment information of service providing applicants to a plurality of provider terminals based on an abnormal signal from the home device. Then, in response to the recruitment information, if an intention to provide a service is transmitted from an arbitrary provider terminal, the service management device sends the service provider who has the earliest transmitted provider terminal the service provider. The service providing right is granted, and the alarm information is transmitted to the provider terminal of the service provider. As described above, according to the present invention, when an abnormality occurs in the service receiver, a service provider capable of providing the service at that time is recruited, and the service provider is selected based on the intention of the service provider. Therefore, necessary services can be reliably provided to the service receiver having the abnormality.
Also, according to this system, the intention of the service provider can be confirmed, so that the progress management of the service and the location of responsibility can be clarified.

Further, according to the watching service system of the present invention, there is provided a database in which the priorities of the service providers are registered in advance, and the service management device can display an intention to provide a service from a plurality of provider terminals. When transmitted, the service providing right is given to the service provider having the highest priority according to the priority registered in the database.

According to the present invention having such features,
By setting the priority, the service level of the service provider can be kept high.

Further, according to the watching service system of the present invention, the service management device includes: a position information of the service receiver to which the abnormal signal has been transmitted; and a position of the service provider who has indicated the intention to provide the service. Based on the information, a service providing right is provided to a service provider most geographically advantageous.

According to the present invention having such features,
Service provision rights can be granted to the service provider closest to the home of the service recipient where the abnormality occurred, so if the service content includes services that rush to home, the time to rush is reduced. can do.

Further, the watching service system of the present invention includes an in-home device for detecting a living state of a service receiver who enjoys the watching service, a service management device for collecting and managing living information from the in-home device, and a service receiving device. And a provider terminal possessed by a service provider that provides various services to the service provider, is a monitoring service system connected via various communication networks, and the service management device includes: In addition, the center equipment provided in the call center that is always ready to provide services is connected via a communication line,
The service management device transmits the alarm information to the center device, based on the abnormal signal from the in-home device, when the alarm information is not responded to even if the alarm information is transmitted to an arbitrary provider terminal. It is characterized by the following.

According to the present invention having such features,
If the local service provider is unavailable, the call center will eventually be able to handle it,
The service receiver can receive the service reliably 24 hours a day, 365 days a day, and can live a daily life with peace of mind.

Further, according to the watching service system of the present invention, the service management device can be set in advance even if it transmits alarm information to any provider terminal based on an abnormal signal from the home device. If there is no response from the provider terminal within the response grace time, alarm information is transmitted to the center device.

Since the call center is a center that assumes only an emergency when a local service provider cannot respond, it is not preferable that alarm information be frequently transmitted to the call center. Therefore, when an abnormal signal is received from any home device,
First, send the alarm information to your local service provider,
If there is no response within a preset response grace time (for example, 10 minutes, etc.), it is determined that the service provider is not in a state where it can respond, and the alarm information is sent to the center device for the first time. Send. Thus, it is possible to prevent a problem that the alarm information is transmitted to the call center even though the service provider that has received the alarm information is in a state where the service can be actually provided.

Further, according to the watching service system of the present invention, the service management device has a setting function for setting an effective time zone of the backup function by the call center, and the center only for the set effective time zone. The transmission of alarm information to the device is enabled.

According to the present invention having such features,
For example, 17: 0 is set as the effective time zone of the backup function.
0 to 9:00 the next day, and the backup function is invalidated (canceled) in other time zones. Thus, if the service provider is, for example, a company, the backup function is released during the business hours of the company (9:00 to 17:00), and the backup function is enabled when the business hours of the company end. Thus, the backup function can be operated according to the actual situation of the service provider.

[0022]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a schematic diagram showing the overall configuration of a watching service system according to the present invention.

That is, an in-home device 1 for detecting a living condition of a service receiver who enjoys a watching service, a contractor terminal 2 used by a service contractor who has contracted for the watching service, A provider terminal 3 used by a service provider that provides the above service, and a service management device 4 that collects and manages living information from the in-home device 1 to provide various services are connected to various communication networks N1 and N2. Connected through. Also, the service management device 4 always provides the service receiver with
The configuration is such that a center device 7 provided in a call center equipped with a service provision system is connected via a communication line N4.

In this embodiment, the in-home device 1 is connected to the service management device 4 by an ISDN network N1, and the subscriber terminal 2 and the provider terminal 3 are connected by the Internet N2. A personal computer is generally used for the contractor terminal 2 and the provider terminal 3. Note that the line network N1 is not limited to ISDN, and it is of course possible to use CATV, wireless LAN, ADSL, analog lines, dedicated wiring, or the like.

When the contractor terminal 2 or the provider terminal 3 is a mobile communication terminal such as a mobile phone or a simplified mobile phone (PHS), the service management device 4 performs the mobile communication via the Internet N2. The terminal is connected to a service center 5 which provides an Internet connection service and a mail service of the terminal. Each base station 6, 6,... Is connected to the service center 5 via a public line network N3.
Each of the base stations 6, 6,... Transmits and receives data to and from the contract side terminal 2 and the mobile communication terminal which is the provider terminal 3 within the area.

FIG. 2 schematically shows the configuration of the home device 1. The in-home device 1 is an AC100 wired in a house.
V power line 11 is used as a communication path.
Is connected to an ISDN line network N1 via a network controller (UUI transmitter) 12 connected to the network. In addition, the power line 11 includes a power monitor, a home appliance operation monitor for monitoring the operation of home appliances such as a television and lighting, a temperature and humidity sensor installed in a bathroom, a water sensor attached to a water pipe, an entrance, and the like. A mat switch to be installed, a human sensor installed in a living room, a toilet, a bedroom, a kitchen, and the like, a push button switch that is voluntarily operated by a service receiver, and the like are connected.

The power monitor grasps whether or not the power use status of the service receiver is not different from the usual. The home electric appliance operation monitor is a sensor that monitors whether or not daily life is different from usual, for example, based on the usage time of electric appliances used by service consumers. The water sensor is a sensor that monitors whether the service recipient uses water or the usage time is not different from usual. Mat switches and motion sensors are sensors that monitor whether or not the service recipient's life pattern is unusual. Know the time.

The network controller 12 inputs signals related to living information from the various monitors and sensors described above, creates statistical data on the living behavior of the service receiver, and uses the statistical data as living information or The information is transmitted to the service management device 4 via the ISDN network N1 as abnormality detection information. When the push button switch is pressed, an emergency signal is transmitted to the service management device 4 via the ISDN network N1.

Incidentally, with respect to such a home device 1,
The applicant has already filed an application (eg, Japanese Patent Application No. Hei 11-2).
No. 64092, Japanese Patent Application No. 2000-94747, Japanese Patent Application No. 20
No. 00-97582), detailed description is omitted here.

As shown in FIG. 3, the service management device 4 is mainly composed of a host computer 41 composed of a CPU, a ROM, a RAM, and the like. The host computer 41 controls each unit, distributes data, , And processing for determining an abnormality based on the living information transmitted from the home device 1. This host computer 41
Is connected to the data input / output control unit 42. The host computer 41 is connected to a management database 43 for collecting and managing various types of information on service contractors, service consumers, and service providers.

FIG. 4 shows an example of the internal configuration of the management database 43. The management database 43 includes a contractor information table 43a for managing service contractor information and a user information table 43 for managing service receiver information.
b, based on the information related to the in-home device 1 installed in the service receiver's home, the provider information table 43c that manages the information of the service provider, manages the life information of the service receiver, and manages the daily life of the service receiver. It includes a watching judgment information table 43d for managing abnormal information in life, a service level information table 43e for managing a service providing level and a corresponding level, and a service management information table 43f for managing the contents of the service provided to the service receiver.

The contractor information table 43a includes a name, an address, a telephone number (including a mail address, etc.), a date of birth,
.. Each item. Recipient information table 4
3b includes items such as a name, an address, a telephone number (including a mail address and the like), a date of birth, and so on. The provider information table 43c includes items such as a company (organization) name, an address, a telephone number (including a mail address, etc.), a person in charge, and so on. Watching judgment information table 43d
Consists of items of sensor information, abnormality item setting, abnormality judgment threshold value, countermeasure level, and so on. The service level information table 43e includes items such as a service provider code, use of a call center (backup center), and so on. Service management information table 43f
Consists of serial number, abnormality occurrence time, service receiver name, progress information,...

The service management device 4 monitors a service user's lifestyle abnormality based on various information stored in each of the tables 43d to 43f of the management database 43. Examples of this lifestyle abnormality item include (1) 15 minutes in the toilet room, (2) 30 minutes in the toilet room, (3) 3 hours continuous stay in the living room, (4) 30 minutes bathing time, (5) There is a floor limit time of 9 am. Such abnormal life items are stored in the watching judgment information table 43d in the management database 43. The service management device 4 determines that a lifestyle abnormality corresponding to each item has occurred if any of the lifestyle abnormality items is satisfied, and performs various services according to the contract contents exchanged with the service contractor. I will provide a.

Here, the service contractor is generally a family or a relative of the service receiver, but may also be a friend or the like. Further, when the present system is applied to a system for watching elderly people throughout the region, a public institution such as a local government may become a service contractor.
The service provider may be a company engaged in nursing care for the elderly, a volunteer volunteer organization, or a public organization such as an affiliated organization of the Ministry of Health, Labor and Welfare. FIG. 5 is an explanatory diagram schematically showing the watching service system shown in FIG. 1 as an image.

Next, the operation of providing various services based on the contract with the service contractor in the watching service system will be described.

When using the watching service system, first, the service contractor needs to conclude a detailed contract for the service contents with a company or a company managing the service management device 4. In particular,
For example, this includes (1) a method and level of watching a service receiver, (2) introduction of a service provider (for example, introduction of an organization performing volunteer activities in the neighborhood), and (3) provision of a service by a service provider. When a contract is made, a detailed contract is concluded for the service contents and the like. Here, when the service content is provided by the service provider in the contract content, the service provider can be changed according to time. By using this service provider, 24 hours / 365 days operation can be realized.

On the other hand, the company or the company that manages the service management device 4 registers data required between the service contractor and the service provider in the management database 43. Further, the monitoring method and the monitoring level contracted with the service contractor are registered in the contractor information table 43a.

As described above, by registering the watching method and the watching level, the service receiver can select only the provision of services (including nursing care, etc.) that is really needed and make a contract. Can minimize the burden on the user.

The company or the company that manages the service management device 4 provides, for example, mobile communication terminals to volunteers, service contractors, service providers, and the like as needed. In this case, the provided mobile communication terminal becomes the contractor terminal 2 and the provider terminal 3.

In the watching service system, after performing the above registration, the watching service of the service receiver is started.

Here, first, a basic processing operation for providing a service to a service receiver by the watching service system having the above configuration will be described, and thereafter, provision of a service according to claims 1 to 3 of the present invention. The processing operation (Example 1) and the service providing processing operation (Example 2) according to claims 4 to 6 of the present invention will be described.

[1] Basic Service Providing Processing Operation The in-home device 1 inputs signals related to living information from various monitors and sensors installed in the house, and obtains statistical information on the living behavior of the service receiver. Data is created, and the statistical data is transmitted to the service management device 4 via the ISDN network N1 as life information or abnormality detection information.

The service management device 4 registers the living information transmitted from the in-home device 1 in the data table 43d as needed, and determines whether or not an abnormality has occurred based on the registered monitoring method or monitoring level, and When the occurrence is detected (for example, when the person does not come out of the bathroom or bathroom for a long time), alarm information is transmitted to the contractor terminal 2 or the provider terminal 3 according to the contract contents. At this time, in addition to the alarm information, it is also possible to attach necessary information such as the content of the abnormality.

FIG. 6 shows an example of an emergency alarm screen (support screen) transmitted to the provider terminal 3. The emergency alarm screen (support screen) 60 is roughly classified into an elderly person (service receiver) information column 601, a resident information column 602,
A status display column 603 and a service use history column 604 are provided. In the elderly information column 601, an address ID, a group name, an address, a telephone number (telephone number of an elderly person's house), a location description, an emergency contact, a telephone number (an emergency contact telephone number),
Relationship items are provided. Also, Resident information column 6
02 includes items such as ID, gender, blood type, name, date of birth, age, and health information (required care level, remarks). Further, the status display column 603 is provided with an illustration display window for displaying the status as an illustration and the like, and a time display window for displaying the status in time. The left side of the service use history column 604 displays an emergency or abnormal occurrence history, and the right side displays a history of consultation contents.

The service provider, having received the alarm signal, provides the service receiver with a service contractor and a service management company (or business operator) in accordance with a contract between the service contractor and the service management company (or business operator).
For example, the following predetermined service is implemented. (1) Confirming the safety of the service receiver by telephone (2) Confirming the safety by direct visit (3) Contacting the police, fire department, etc. On the other hand, the service management device 4 transmits the alarm information to the contractor terminal 2 In addition to notifying of the occurrence of the abnormality, the service providing status of the service provider (a rush report to the service receiver's home, a countermeasure report, etc.) is appropriately transmitted.

In response to a request from the subscriber terminal 2, the service management device 4 transmits the life information of the service receiver via the Internet N 2 to the subscriber terminal (personal computer or the like) 2.
Send to Accordingly, the service contractor can appropriately acquire information on the service receiver as needed, not only when an abnormality occurs in the service receiver.

FIG. 7 shows an example of a service information report screen transmitted to the subscriber terminal 2. The report screen 70 is roughly divided into a latest information section 701, a state display section 702, and a life pattern display section 703. The latest information column 701 is a column for describing in writing the time at which the information was provided and the behavior of the service receiver before and after the time at which the information was provided. Also, the status display column 70
Reference numeral 2 denotes a column for displaying the current state of the service receiver by an illustration or the like. Also, a life pattern display column 703
Is a column for displaying the life pattern (behavior pattern) of the service recipient on the day at a glance by color-coding the service recipient's life pattern and displaying this along the time axis. By receiving such a report screen 70, the contractor terminal 2 can grasp the current state of the service receiver and the daily life pattern of the service receiver.

[2] Service Provision Processing Operation According to Claims 1 to 3 of the Present Invention (Embodiment 1) In the basic service provision processing of the above [1], the service management device 4 When the occurrence of an abnormality is detected based on the life information transmitted from the terminal 1 (for example, when the abnormality does not come out of the toilet or the bathroom for a long time), the alarm information is transmitted to the provider terminal 3 contracted in advance. However, in the first embodiment, a plurality of service providers (persons, buildings, etc.) having a service providing relationship with the service receiver are extracted from the information transmitted from the in-home device 1, and the plurality of service providers are extracted. The service provider simultaneously transmits the recruiting information of service providing applicants to the service provider.

Here, it is assumed that a plurality of service providers having a service providing relationship with the service receiver are registered in advance in the user information table 43b of the management database 43. The conditions for registration are within a certain distance from the home of the service receiver (for example, a radius of 10 k).
(a range of m) may be considered as a service provider, but the present invention is not limited to this.

In this case, a service provider is recruited using a Web screen, an e-mail, a telephone, or the like according to the type of the provider terminal possessed by the service provider. FIG. 8 shows an example of the recruitment display at this time. FIG. 2A shows the Web
FIG. 4B is an example of an E-mail transmission screen, and FIG. 4C is an image diagram of a telephone using synthesized voice.

In response to such a recruitment of service provision applicants, the service provider who desires to provide the service presses the button 81 displayed on the screen in the case of the Web screen shown in FIG. By clicking, the notification of the intention to provide the service is transmitted to the service management device 4.
In the case of the e-mail transmission screen shown in FIG.
By calling the displayed telephone number, a notification of an intention to provide a service is transmitted to the service management device 4. Further, when the provider terminal is a telephone (including both a portable type and a fixed type), by pressing the “1” button, a notification of an intention to provide a service is transmitted to the service management apparatus 4.

The service management device 4 responds to the notification of the intention to provide the service transmitted in this manner.
It automatically identifies the service provider that sent the earliest, grants the service provider the right to provide service, and imposes responsibility for subsequent actions. That is, the alarm information (see FIG. 6) is transmitted to the service provider to which the service providing right has been granted, in the same manner as in the process [1]. The subsequent processing is exactly the same as the processing of [1]. On the other hand, to the provider terminal 3 of the other service provider to which the service providing right has not been given, the coordinator determination notification shown in FIG. 9 is transmitted, so that it is understood that the service need not be provided.

As described above, according to the first embodiment, when an abnormality occurs in the service receiver, a service provider capable of providing the service at that time is recruited, and the service is provided based on the intention of the service provider. Since the provider is selected, necessary services can be reliably provided to the service receiver having the abnormality. In addition, since the intention of the service provider can be confirmed, the progress management of the service and the responsibility can be clarified.

In the first embodiment, the service providing right is given to the service provider who has responded to the recruitment of service providing applicants at the earliest time. The priorities of the providers are registered in the management database 43 in advance, and a plurality of provider terminals 3 are registered.
When the notification of the intention to provide the service is transmitted from the management server 43, the service provider having the highest priority among the service providers who have notified the service is notified in accordance with the priority registered in the management database 43. A provision right may be given.

Also, based on the location information of the service receiver having the abnormality and the location information of the service provider who has indicated the desire to provide the service, the service providing right is provided to the service provider which is geographically most advantageous. You may make it give. For example, a service providing right is provided to a service provider located closest to the home of the service receiver having the abnormality. Accordingly, when the service content of the service receiver includes a service for rushing to home, the time required for rushing to home can be reduced.

[3] Service Provision Processing Operation According to Claims 4 to 6 of the Present Invention (Second Embodiment) In the basic service provision processing of the above [1], the service management device 4 When the occurrence of an abnormality is detected based on the living information transmitted from 1 (for example, when the abnormality does not come out of a toilet or a bathroom for a long time), the alarm information is simply transmitted to the provider terminal 3 contracted in advance. However, in the second embodiment, even if the alarm information is transmitted to the provider terminal 3 and the service provider having the provider terminal 3 cannot respond to the alarm information, the call center is contacted. The alarm information is transmitted to the center device 7 provided.

The call center is a facility that functions as a backup function in the event that an abnormality occurs in the service receiver and the local government or region cannot respond. In other words, if the contact information (in this case, the service provider) in the system constructed by the local government or region is unavailable or out of business hours, 24 hours, 365 days as part of the function of the service administrator of this system , Which are facilities that can be operated. However, the call center does not necessarily need to be located at one place, and may be a person having a contract relationship in the image of a home helper (SOHO).

At the call center, the operator receives the alarm information and, based on the data obtained from the alarm information,
For example, contact the site using a telephone or the like to ensure the safety of the service receiver. In this way, when the operator responds to an emergency, the response result is registered in the service management information table 43f of the management database 43 of the monitoring service system.

As a result, the event that the service provider originally did not receive the message and has no way of knowing that an abnormality has occurred can be dealt with in a timely manner. At the same time, since it can be recognized,
In addition to being able to think about the optimal staffing and providing feedback on work styles, the company is also realizing risk hedges.

That is, in the second embodiment, in the event that the service provider receiving the alarm information cannot respond to an “emergency situation” due to an emergency or outside business hours, a system and a system in which a call center serving as a backup function functions It is what it was.

In this case, for example, a 10-minute response grace period may be provided as a timing at which the service provider having the provider terminal 3 that has transmitted the alarm information determines that the service provider cannot respond.

That is, after transmitting the alarm information to an arbitrary provider terminal 3, the service management apparatus 4 transmits the alarm information to the provider terminal 3 for a preset response grace time of 10 minutes.
Monitor the response from. In other words, the response in the area where the service receiver lives is constantly monitored (management of the progress information of the service related to the abnormality which has occurred in the service management information table 43f shown in FIG. 4), and even after 10 minutes, the response in the local area is not changed. When there is no response, the alarm information is transmitted to the center device 7 for the first time. As a result, non-execution of service provision is prevented.

Since the call center is a center only for an emergency when a local service provider cannot respond, it is not preferable that alarm information be frequently transmitted to the call center. Therefore, when an abnormal signal is received from any in-home device 1, first, alarm information is transmitted to a local service provider, and a preset response delay time (for example, 10 minutes) is set.
If there is no response within the above, it is determined that the service provider is not in a state where it can respond, and the alarm information is transmitted to the center device 7 only at that time. Thus, it is possible to prevent a problem that the alarm information is transmitted to the call center even though the service provider that has received the alarm information is in a state where the service can be actually provided.

Further, in the second embodiment, the service management device 4 may have a function of setting an effective time zone of the backup function by the call center. That is,
The transmission of the alarm information to the center device 7 is valid only in the set valid time period.

For example, the valid time period of the backup function is 17:00 to 9:00 in the next morning, and the backup function is invalidated (canceled) in other time periods. Thus, when the service provider is, for example, a company, the backup function is released during the business hours of the company (9:00 to 17:00), and the backup function is enabled when the business hours of the company end. Thus, the backup function by the call center can be operated according to the actual situation of the service provider.

As described above, according to the watching service system of the present invention, a highly reliable system that can be fully operated for 24 hours and 365 days can be constructed. Therefore, for the service recipient, 24 hours,
The service can be surely received 365 days a day, so that you can live your daily life with peace of mind.

[0068]

According to the watching service system of the present invention, when an abnormality occurs in a service receiver, a service provider who can provide a service at that time is recruited, and based on an intention display from the service provider. Since the service provider is selected, necessary services can be reliably provided to the service receiver having the abnormality.
Also, according to this system, the intention of the service provider can be confirmed, so that the progress management of the service and the location of responsibility can be clarified.

Further, according to the watching service system of the present invention, there is provided a database in which the priorities of service providers are registered in advance, and the service management device transmits intention indications of service provision from a plurality of provider terminals. In this case, the service providing right is given to the service provider with the highest priority according to the priority registered in the database. By setting the priority in this way, the service level of the service provider can be kept high.

Further, according to the watching service system of the present invention, the service management device includes the position information of the service receiver to whom the abnormal signal has been transmitted and the position information of the service provider who has indicated the intention to provide the service. And based on
The service provision right is provided to the service provider that is geographically most advantageous. In other words, a service providing right can be given to the service provider closest to the home of the service receiver in which the abnormality has occurred. For example, if the service content includes a service that runs to home, the time until the user runs away Can be shortened.

Further, according to the watching service system of the present invention, even if the local service provider is incapable of responding, the call center can finally cope with the situation, so that the service receiver needs 24 hours. Time, 365
You can receive services reliably anytime of the day, and you can live your daily life with peace of mind.

Further, according to the watching service system of the present invention, when an abnormal signal is received from an arbitrary in-home device, first, alarm information is transmitted to a local service provider, and a predetermined response grace time is set. (For example, 10 minutes)
If there is no response within the above, it is determined that the service provider is not in a state where it can respond, and the alarm information is transmitted to the center device only at that time. Thus, it is possible to prevent a problem that the alarm information is transmitted to the call center even though the service provider that has received the alarm information is in a state where the service can be actually provided.

Further, according to the watching service system of the present invention, the service management device has a setting function for setting an effective time zone of the backup function by the call center, and only the set effective time zone is transmitted to the center device. The configuration is such that transmission of alarm information is enabled. Thus, if the service provider is a company, for example,
By canceling the backup function during the business hours of the company and enabling the backup function when the business hours of the company end, the backup function can be operated according to the actual situation of the service provider.

[Brief description of the drawings]

FIG. 1 is a schematic diagram showing the overall configuration of a watching service system of the present invention.

FIG. 2 is an explanatory diagram schematically showing a configuration of a home device.

FIG. 3 is a functional block diagram of a service management device which is a core of the watching service system of the present invention.

FIG. 4 is an explanatory diagram showing an example of the internal configuration of a management database.

FIG. 5 is an explanatory diagram schematically showing the watching service system shown in FIG. 1 as an image.

FIG. 6 is an explanatory diagram showing an example of an emergency alarm screen transmitted to a provider terminal.

FIG. 7 is an explanatory diagram illustrating an example of a report screen of life information of a service receiver transmitted to a contractor terminal.

8A and 8B show examples of a recruitment display when recruiting service provision applicants, wherein FIG. 8A is an example of a Web screen, and FIG.
An example of a mail transmission screen, (c) is an image diagram in the case of a telephone call by synthetic voice.

FIG. 9 illustrates an example of a coordinator determination notification that is notified to other service providers who have not been granted a service providing right, where (a) illustrates a Web screen or an e-mail transmission screen,
(B) is an image figure in the case of the telephone by synthetic voice.

[Explanation of symbols]

 DESCRIPTION OF REFERENCE NUMERALS 1 home device 2 contractor terminal 3 provider terminal 4 service management device 5 service center 6 base station 7 center device 43 management database 43a subscriber information table 43b user information table 43c provider information table 43d watching judgment information table 43e service level Information table 43f Service management information table

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/30 170 G06F 17/30 170Z G08B 25/00 510 G08B 25/00 510B 25/04 25/04 K F term (reference)

Claims (6)

[Claims] 1. An in-home device for detecting a living condition of a service receiver who enjoys a watching service, a service management device for collecting and managing living information from the in-home device, and various services for the service receiver. A monitoring service system in which a provider terminal possessed by a service provider to be provided is connected via various communication networks, wherein the service management device is configured to provide the plurality of services based on an abnormal signal from the home device. A function to transmit the recruitment information of the applicant for service provision to the provider terminal, and, when an indication of the desire to provide the service is transmitted from any provider terminal to the recruitment information, A service providing function for granting a service providing right to a service provider having a mobile terminal. Tem. 2. A service management apparatus, comprising: a database in which the priorities of service providers are registered in advance; wherein the service management device is configured to transmit the database when a plurality of provider terminals have transmitted intentions to provide services. 2. The watching service system according to claim 1, wherein the service providing right is given to the service provider having the highest priority according to the priority registered in the service. 3. The service management device is geographically most advantageous based on the position information of the service receiver to whom the abnormal signal has been transmitted and the position information of the service provider who has indicated the intention to provide the service. 2. The watching service system according to claim 1, wherein the service providing right is provided to the service provider. 4. An in-home device for detecting a living state of a service receiver who enjoys a watching service, a service management device for collecting and managing living information from the in-home device, and providing various services to the service receiver. A provider terminal possessed by a service provider to be provided is a monitoring service system connected via various communication networks, and the service management device includes:
At any time, a center device provided in a call center equipped with a service provision system is connected via a communication line, and the service management device is connected to an arbitrary provider terminal based on an abnormal signal from the home device. A monitoring service system for transmitting alarm information to the center device if the alarm information is not responded to even when the alarm information is transmitted. 5. The service management device according to claim 1, wherein the alarm information is transmitted to an arbitrary provider terminal based on the abnormal signal from the home device. The monitoring service system according to claim 4, wherein when there is no response, alarm information is transmitted to the center device. 6. The service management device has a setting function for setting an effective time zone of a backup function by the call center, and only when the set effective time zone, transmission of alarm information to the center device is effective. The watching service system according to claim 4 or 5, wherein