JP2002253818A - Claim processing method, system, and program for game machine - Google Patents

Abstract

PROBLEM TO BE SOLVED: To precisely and quickly performing a postmortem search, and arrang ing and delivering components for a clain by instantaneously sending a written of a claim research from a portable terminal device, when receiving a claim processing related to a game machine. SOLUTION: Data of the 'written request for the claim research' sent from PHS(Personal Handyphone System) 4 is received via a modem 6 provided in a business office. A server 8 of the business office sends the 'written request for the claim research' to a claim control server 16 of the head office and also writes a 'search result of claim history' sent from the claim control server 16 onto the 'written request for the claim research'.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a gaming machine claim processing method, a gaming machine claim processing system, and a claim processing program.

More specifically, the present invention relates to a gaming machine claim processing method, a gaming machine claim processing system, and a claim processing program for dealing with a complaint from a hall provided with a gaming machine for use by a player. .

[0003]

2. Description of the Related Art With regard to the conventionally known claim processing of a pachinko machine, that is, the processing of a failure or a complaint of a pachinko machine sent from a pachinko hall, a sales person or a maintenance person of a pachinko maker goes to the pachinko hall. After comprehending the content of the complaint, returning to the sales office or branch office, a written request for claim investigation was sent to the head office or factory in writing. In addition, urgent parts arrangements and the like are dealt with by using a method such as facsimile transmission.

[0004] On the other hand, the head office or the factory that has received the above-mentioned claim investigation request or the like has performed parts arrangement / shipping work separately from the above-mentioned claim processing work.

[0005]

However, since the request for claim investigation etc. is sent to the head office or factory in a document, it takes a considerable amount of time to transmit the claim information, and the customer is a customer. There was a problem that the pachinko hall could not respond immediately.

[0006] In addition, since parts arrangement / shipment work has been performed separately from the complaint processing work, there have been problems such as an error in parts dispatch and a delay in the dispatch work. In particular, when the number of required parts is large, problems may occur in the accuracy and speed of the parts supply side.

Accordingly, an object of the present invention is to provide
It is an object of the present invention to provide a gaming machine claim processing method, a gaming machine claim processing system, and a claim processing program that eliminate the problem of claim processing caused by the transfer of documents and the like that have been conventionally performed.

Another object of the present invention is to send a claim investigation request or the like immediately from a portable terminal device when a claim is processed, and to perform post-processing and parts arrangement / shipping for the claim. It is an object of the present invention to provide a gaming machine claim processing method, a gaming machine claim processing system, and a claim processing program that can be performed accurately and quickly.

[0009]

To achieve the above object, the present invention according to claim 1 is a method for dealing with a claim from a hall provided with a gaming machine for use by a player, Using a mobile terminal inputting the contents of the claim of the gaming machine according to the predetermined claim processing format, and transmitting the contents of the claim to a related department performing a maintenance service of the gaming machine via a communication network; and Starting a server that executes a predetermined claim processing program based on a report from the related department that has received the content of the claim, and searching for a claim history of the gaming machine related to the claim, and maintaining the gaming machine. Send the searched claim history to the related department that performs the service, and arrange for the delivery of parts necessary for processing the claim. Performing the steps.

[0010] According to a second aspect of the present invention, in the claim processing method according to the first aspect, the complaint processing format includes a component code of a component related to the complaint, and whether or not it is necessary to send a component for repair. And a column for inputting information corresponding to a predetermined password, a date of an inspection mark attached to a component relating to a claim, and a predetermined password.

According to a third aspect of the present invention, in the claim processing method according to the first aspect, the mobile terminal transmits the contents of the claim of the gaming machine according to the claim to a business office through a mobile phone or a PHS. Send.

According to a fourth aspect of the present invention, in the claim processing method according to any one of the first to third aspects, the gaming machine displays a change of a symbol in response to a game ball winning a winning opening. Is started, and after a predetermined time elapses, the variable display is stopped to display a plurality of symbols.

According to a fifth aspect of the present invention, there is provided a claim processing system for dealing with a complaint from a hall provided with a gaming machine for use by a player, wherein a complaint input in accordance with a predetermined complaint processing format is provided. A portable communication means for transmitting to the related department performing the maintenance service of the gaming machine, and executing a predetermined claim processing program based on a report from the related department that has received the content of the complaint. Search means for searching the claim history of the machine, means for transmitting the searched claim history to a related department performing a maintenance service of the gaming machine, and for arranging delivery of parts required for processing the claim. Is provided.

According to a sixth aspect of the present invention, in the claim processing system according to the fifth aspect, the complaint processing format includes a component code of a component related to the complaint, and whether or not it is necessary to send a component for repair. And a column for inputting information corresponding to a predetermined password, a date of an inspection mark attached to a component relating to a claim, and a predetermined password.

According to a seventh aspect of the present invention, in the claim processing system according to the fifth aspect, the portable communication means comprises:
The contents of the complaint of the gaming machine related to the complaint are transmitted to the sales office of the jurisdiction over the mobile telephone network or the PHS communication network.

According to an eighth aspect of the present invention, in the claim processing system according to any one of the fifth to seventh aspects, the gaming machine displays a symbol change display in response to a game ball winning a starting winning opening. Is started, and after a predetermined time elapses, the variable display is stopped to display a plurality of symbols.

According to a ninth aspect of the present invention, a maintenance service for a gaming machine is provided via a communication network using a mobile terminal to which the contents of a claim of the gaming machine according to the claim are input in accordance with a predetermined claim processing format. A step of searching the claim history of the gaming machine related to the claim based on a report from the related section that has received the claim content when transmitting the claim content to the related department to perform, and a maintenance service for the gaming machine. And a procedure for transmitting the retrieved claim history to a related department that performs the process of arranging parts required for processing the claim, and causing the computer to execute the procedure.

According to a tenth aspect of the present invention, in the claim processing program according to the ninth aspect, the gaming machine starts changing display of symbols in response to a game ball winning a starting winning prize port. This is a gaming machine that stops the variable display after a predetermined time has elapsed and displays a plurality of symbols.

[0019]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 shows an overall configuration of a claim processing system to which the present invention is applied. In the figure, reference numeral 2 denotes a mobile terminal device for inputting each item of a "claims investigation request form" (see FIG. 5). The mobile terminal device 2 is used by a salesperson who has visited a hall where a complaint has occurred to immediately create a “claims investigation request” on the spot.
As for the “claim investigation request form”, a predetermined format excluding blanks is stored in the mobile terminal device 2 in advance.

Reference numeral 4 denotes a PHS (or portable telephone) which transfers data input to the mobile terminal device 2 to the business office using the PHS 4. Here, if there is an image of the pachinko machine that is the object of the complaint, it is transmitted simultaneously as an attached file.

Reference numeral 6 denotes a modem provided in the business office, which receives data such as a “claims request form” transmitted from the PHS 4 via a public telephone line (not shown). Reference numeral 8 denotes a server on the sales office side, which transmits the “claims investigation request form” to the claims management server 16 of the head office, and also returns “claims history search results” returned from the claims management server 16 (see FIG. 5). ○ 12) is written in the “Request for Claim Investigation”.

Reference numeral 10 denotes a router provided on the business office side, which connects the LAN on the business office side to the LAN on the head office side via a frame relay network 12. Reference numeral 14 denotes a router provided on the head office side.

Reference numeral 16 denotes a claim management server, which executes a “claim content identification program” (step S8 in FIG. 3, detailed later with reference to FIG. 4) stored in the external memory 18. Further, based on the “claim request form” sent from the server 8 on the sales office side, the part code and the number of parts required for dealing with the claim are read out and stored in the “parts order data” file 20.

Reference numeral 22 denotes a parts ordering server, which refers to the "parts order data" file 20 to order necessary parts from a cooperating factory. In addition, the sales office of the part
The shipping process to the hall is also managed. When the cooperating factories are not connected by a LAN, a component code or the like is transmitted by facsimile via a public telephone line (not shown).

FIGS. 2 and 3 are flowcharts showing a complaint processing procedure performed in the mobile terminal device 2, the sales office and the head office.

First, in the mobile terminal device 2, in step S1
And the procedure of step S2 is executed. This step S
In step 1, each item of a “claims request form” (see FIG. 5) is input by the mobile terminal device 2. However, ○ 12 “claim history search result”, ○ 13 “head office management number”, and ○ 15 “processing category” indicating whether it is paid or free are included in the “claims investigation request form” later in the claim management server on the head office side. The information is transmitted from the server 16 to the server 8 on the business office side, and the server 8 writes these items in the “claim investigation request form”. In the next step S2, the contents of the "claims investigation request" are transmitted to the sales office via the PHS4.

At the sales office, steps S3 to S7
Is performed.

In step S3, a "claim request" from the mobile terminal device 2 is received.

In step S4, it is determined whether or not the password (the business office number in the "claim investigation request form") is correct. This office number is determined in advance as shown in FIG.

In step S5, when it is determined that the password (the office number) is incorrect, the access terminal rejects the access to the office LAN to the mobile terminal device 2.

In step S6, the contents of the "claim investigation request form" are taken into the server 8 in the sales office.

In step S7, the frame relay network 12
The contents of the "claims investigation request form" are transmitted to the claims management server 16 in the head office via.

At the head office, steps S8 to S10
Is performed.

In step S8, a "claim content identification program" (FIG. 4 shows the contents of this subroutine) stored in the external memory 18 is executed.

In step S9, the "claims history search result" and the "paid / free" distinction obtained in step S8 are transmitted to the server 8 on the business office side.

In step S10, the part order data necessary for claim processing is transmitted to the related factory or the like (via a LAN / general communication line).

The "claim content identification program" in step S8 (subroutine) includes steps S21 to S24 as shown in FIG.

In step S21, a search is made as to whether the "part code" described in the "claim investigation request form" is already stored in the head office as claim data.

In step S22, it is further determined whether or not the retrieved component code is a component related to the "date of the component inspection mark" described in the "claim investigation request form".

In step S23, the same / similar / partially matching / partially similar claim contents are searched from the claim history related to the current claim and stored as "claim history search result".

In step S24, "paid / free" is determined for the part relating to the current claim.

As described above, not only the parts arrangement / shipment is performed reliably and promptly, but also the above-mentioned “search result of claim history” is returned to the sales office, so that the sales / maintenance staff can claim the complaint. It can be used as an important judgment factor in performing processing.

[0044]

As described above, according to the present invention, not only can the claim be processed immediately on the hole side,
The accuracy and speed of parts supply can be significantly improved.

That is, according to the present invention, when a complaint process relating to a gaming machine is received, a request for claim investigation or the like is immediately transmitted from the portable terminal device, and post-processing for the complaint and arrangement and delivery of parts are performed. Is accurate,
It can be done quickly.

[Brief description of the drawings]

FIG. 1 is a diagram showing an overall configuration of a claim processing system to which the present invention is applied.

FIG. 2 is a flowchart showing a complaint processing procedure performed in the mobile terminal device 2 and a business office.

FIG. 3 is a flowchart showing a complaint processing procedure performed at a head office.

FIG. 4 is a flowchart showing the contents of a “claim content identification program” in step S8 (subroutine) of FIG. 3;

FIG. 5 is a diagram showing a claim investigation request stored in a mobile terminal device as a predetermined format.

FIG. 6 is a diagram showing a business office number used as a password.

[Explanation of symbols]

2 Mobile terminal device 4 PHS (or mobile phone) 6 Modem 8 Server 10 Router 12 Frame relay network 14 Router 16 Claim management server 18 External memory storing claim content identification program 20 File storing part order data 22 Part order server 24 FAX, etc. at partner factories

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/60 172 G06F 17/60 172

Claims (10)

[Claims] 1. A method for dealing with a complaint from a hall provided with a gaming machine to be used by a player, comprising: a mobile terminal inputting the contents of a complaint of the gaming machine related to the complaint according to a predetermined complaint processing format. Using a communication network to transmit the contents of the claim to a related department that performs a maintenance service of the gaming machine, and a predetermined claim processing program based on a report from the related department that has received the content of the claim. Starting the server that executes the claim, searching the claim history of the gaming machine according to the claim, and transmitting the searched claim history to the related department performing the maintenance service of the gaming machine, Arranging the delivery of parts required for processing. . 2. The claim processing method according to claim 1, wherein the complaint processing format includes a part code of a part related to the claim, a distinction as to whether or not parts need to be sent for repair, and a claim related to the claim. A claim processing method for a gaming machine, comprising: a column for inputting information corresponding to a date of an inspection mark attached to a part and a predetermined password. 3. The claim processing method according to claim 1, wherein the mobile terminal transmits the contents of the complaint of the gaming machine related to the complaint to a sales office of the jurisdiction through a mobile phone or a PHS. Game machine claim processing method. 4. The claim processing method according to claim 1, wherein the gaming machine starts changing display of symbols in response to a game ball winning a starting winning prize, and the game machine displays a predetermined pattern. A method of processing a complaint of a gaming machine, characterized in that the gaming machine stops displaying the variable display after a lapse of time and displays a plurality of symbols. 5. A complaint processing system for dealing with complaints from a hall provided with a gaming machine to be used by a player, wherein the contents of the complaint input in accordance with a predetermined complaint processing format are stored in a maintenance service for the gaming machine. A portable communication means for transmitting to a related department that performs the claim, and by executing a predetermined claim processing program based on a report from the related department that has received the content of the claim, retrieves a claim history of the gaming machine related to the claim Search means, and means for transmitting the searched claim history to a related department performing maintenance service of the gaming machine, and arranging delivery of parts required for processing the claim. A gaming machine claim processing system. 6. The complaint processing system according to claim 5, wherein the complaint processing format includes a component code of a component relating to the complaint, a distinction as to whether or not a component is necessary to be sent for repair, and a complaint relating to the complaint. A claim processing system for a gaming machine, comprising: a column for inputting information corresponding to a date of an inspection mark attached to a part and a predetermined password. 7. The claim processing system according to claim 5, wherein the portable communication unit transmits the contents of the claim of the gaming machine related to the claim to a sales office of a jurisdiction via a mobile phone network or a PHS communication network. A claim processing system for a gaming machine. 8. The claim processing system according to claim 5, wherein said gaming machine starts changing display of symbols in response to a game ball winning a start winning prize port, and is set in advance. A game processing machine for displaying a plurality of symbols by stopping the variable display after a lapse of time. 9. Using a mobile terminal to which a claim content of the gaming machine according to the claim has been input in accordance with a predetermined claim processing format, the related content providing a maintenance service of the gaming machine via a communication network to the related department. When transmitting the claim, based on the report from the related department that received the content of the claim, a procedure for searching the claim history of the gaming machine related to the claim, the related department that performs a maintenance service of the gaming machine A program for transmitting the retrieved claim history and causing a computer to execute a procedure for arranging delivery of parts required for processing the claim. 10. The complaint processing program according to claim 9, wherein the gaming machine starts changing the display of symbols in response to a game ball winning a starting winning opening, and after a predetermined time elapses. A claim processing program which is a gaming machine which stops the variable display and displays a plurality of symbols.