JP2002245311A - Reservation/client management system using portable telephone or the like - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve such a problem that it is necessary to tell an address and a name or the like conventionally when receiving the special service of hospital or beauty parlor and making an appointment by telephone from the side of a client and it has be inconvenient practically mentally, and it has been necessary for a side to receive the reservation to manually search a medical record and to collate the result in the past. SOLUTION: The reservation/client management system 10 using portable telephone or the like is composed of a step for confirming a registered member 11 from a telephone number acquired by a telephone number reporting function in the case of call incoming in Internet communication through the portable telephone of the client or the like, a step for displaying reservation conditions through the Internet or the like to a manager side 12 so as to refer to, and a step for displaying the personal information of a reserving person 11 by making the manager 12 instruct a reservation column displaying the reservation conditions.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a commodity order receiving system using a portable telephone or the like via the Internet or the like.

[0002]

2. Description of the Related Art Conventionally, when trying to receive specialized services such as hospitals, veterinary hospitals, various clinic clinics, and hairdressing salons,
When making a reservation on the phone from the customer side, it is necessary to notify the past results in addition to the address, name, etc., and if receiving the reservation, it is necessary to manually search the medical record and check the past results. Was.

[0003] In addition, since the reservation side cannot grasp the overall reservation status, it is not known whether or not the reservation can be made in a convenient time zone, and it is necessary to exchange the reservation many times. It was troublesome both physically and psychologically. Also,
On the service side as well, the reservation receptionist must make a reservation according to the customer's request while checking the reservation status so that the customer does not overlap, and it is necessary to adjust the schedule in response to cancellation of the reservation, etc. Issues such as not being able to respond to sudden changes or cancellations.

[0004]

In the present day, mobile phones and the like are widely used as portable information communication computer terminals, and in the present day, when an individual owns and carries a dedicated mobile phone or the like, the telephone number of the mobile phone or the like is used to identify an individual. It is possible to prove. In the present invention, based on this situation, a customer who has previously registered as a member through a mobile phone or the like through an information communication network such as the Internet accesses a specialized service institution such as a hospital rather than simply making a reservation using a mobile phone or the like. By simply registering, customers who are registered members can view the reservation status, freely select free time and register for reservation, and the manager of the specialized service organization can freely view the reservation status and An object of the present invention is to provide a reservation / customer management system using a mobile phone or the like which can immediately display personal information such as a medical record of a customer and recognize the service status.

[0005]

SUMMARY OF THE INVENTION Accordingly, the present invention has been obtained by a telephone number notification function at the time of an incoming call in Internet communication via a cellular phone or the like of a customer, as described in claim 1 of the claims. A step of confirming that the customer is a registered member from the telephone number, a step of receiving a reservation from the registered member customer, a step of displaying the reservation status to the administrator via the Internet or the like so as to be viewable,
The present invention is to provide a reservation / customer management system using a mobile phone or the like, which comprises a step of instructing an administrator in a reserved reservation column in which a reservation status is displayed and displaying personal information of the reservation person.

According to the present invention, when a customer connects to a system server of the present invention corresponding to a reservation center of a service organization such as a veterinary hospital by Internet communication via his / her mobile phone or the like, the server of the present invention: Confirming that the customer is a registered member from the telephone number obtained by the telephone number notification function at the time of incoming call, accepting reservations from customers who are registered members, and making reservations via the Internet etc. to the administrator of the service organization By displaying the status in a browsable manner and instructing the administrator in the reserved reservation column, it is possible to display personal information such as the chart of the reserved person.

[0007] Therefore, a customer who has been registered in advance simply connects to the system server of the present invention, which performs a service agency reservation service, through Internet communication via his / her own mobile phone or the like, and requires troublesome addresses, names and medical card numbers. It is possible to make a reservation immediately without giving a name, etc., while the administrator of the service organization can immediately recognize the reservation status and, at the same time, indicate the reserved reservation column displayed, Etc. can be displayed immediately.

According to a second aspect of the present invention, there is provided a reservation / customer management system using a cellular phone or the like according to the first aspect, wherein the step of receiving a reservation from a customer who is a registered member is performed by the customer. The present invention provides a reservation / customer management system using a mobile phone or the like in which a reservation status is displayed so as to be browsed and a reservation is received. According to the present invention, since the customer can immediately recognize the non-reservation time zone by browsing the displayed reservation status, the customer can make a reservation quickly, easily and accurately according to his / her own convenience. In addition, the administrator can eliminate the possibility of double reservation.

Further, according to the present invention, a reservation / reservation using a mobile phone or the like according to claim 1 or 2 is provided.
In the customer management system, at the stage of receiving a reservation from a registered member customer, a reservation using a mobile phone or the like that receives the reservation by displaying the reservation status to the customer in a browsable manner and instructing an unreserved column is indicated. It provides a customer management system. According to the present invention, at the stage where a customer who is a registered member makes a reservation, the customer can make a reservation in the unreserved field by indicating an unreserved field consisting of a blank space or the like of the displayed reservation status. Therefore, it is possible to easily and accurately make a reservation.

According to a fourth aspect of the present invention, there is provided a reservation / customer management system using a mobile phone or the like according to the first, second, or third aspect of the present invention, in which a manager is connected to the system via the Internet or the like. An object of the present invention is to provide a reservation / customer management system using a mobile phone or the like in which a reservation status is displayed in a browsable manner by displaying a customer name in a reserved reservation column. According to the present invention, the administrator can easily and accurately recognize a reservation person from the name of a customer (including a patient, a pet, and the like) displayed in the reserved reservation column of the reservation status display.

According to a fifth aspect of the present invention, there is provided a reservation / customer management system using a mobile phone according to any one of the first to fourth aspects. If the customer is not a registered member from the telephone number obtained by the telephone number notification function at the time of incoming call during communication, a reservation is provided using a mobile phone or the like, which includes a step of prompting a non-registered member to register as a member -It provides a customer management system. According to the present invention, in the case where the non-registered member is deemed to be a non-registered member from the telephone number when connecting to the Internet via a mobile phone or the like, the non-registered member is prompted to register as a member. By doing so, it is possible to provide services as a registered member.

According to a sixth aspect of the present invention, there is provided a reservation / customer management system using a mobile phone or the like according to any one of the first to fifth aspects, wherein a manager is connected to the system via the Internet or the like. Providing a reservation / customer management system using a mobile phone or the like that allows the administrator to notify the customer of the registered member of the reservation time on the mobile phone, etc., while displaying the reservation status in a browsable manner. It is. ADVANTAGE OF THE INVENTION According to this invention, it is possible to notify the registered member in real time about the time of vaccination, medical examination, hairdressing, etc., by checking the reservation availability.

According to a seventh aspect of the present invention, in a reservation / customer management system using a mobile phone or the like according to any one of the first to sixth aspects, a manager is connected to the system via the Internet or the like. To make the reservation status viewable,
It is an object of the present invention to provide a reservation / customer management system using a mobile phone or the like which enables a manager to make a reservation for a registered member. ADVANTAGE OF THE INVENTION According to this invention, when providing a service, the next service reservation can be reserved for the customer who is a registered member on the administrator side.

According to a second aspect of the present invention, in a reservation / customer management system using a mobile phone or the like according to any one of the first to seventh aspects, a manager is connected to the system via the Internet or the like. The present invention provides a reservation / customer management system using a mobile phone or the like, which enables the setting of business days such as medical holidays or business hours. According to the present invention, the manager can easily set a business term such as a medical holiday or business hours via the Internet or the like, and can immediately display the business term to the customer.

According to a ninth aspect of the present invention, in a reservation / customer management system using a cellular phone or the like according to any one of the first to eighth aspects, a list of customers is displayed to an administrator. In addition to the mobile phone, it is possible to display personal information including an address, a telephone number, an E-mail address, personal information, a medical record number, a medical record content, a reservation status, and the like by indicating a customer selected from the list. A reservation / customer management system using a telephone or the like is provided. According to the present invention, the administrator can display the customer list and specify the customer selected from the list so that the address, telephone number, E-mail address, personal information, chart number, chart content, or It is possible to display personal information including the reservation status and the like.

[0016]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described below with reference to the illustrated embodiments. In FIG. 1, reference numeral 10 denotes the system server, which includes a reservation database, a personal information database, and the like. Numeral 11 denotes a customer who is a registered member who has made a reservation, and numeral 12 denotes an administrator of a service institution on the service side. When the customer side 11 connects to the system server 10 through Internet communication via a mobile phone or the like, it is confirmed that the customer is a registered member from the telephone number obtained by the telephone number notification function at the time of an incoming call. As described in step 1, the XX veterinarian's reservation screen appears on the display of the mobile phone or the like, and when "go to reservation screen" is selected and instructed, step 2 "1 reservation" and "2 reservation confirmation" A menu screen showing options appears.

When "1 reservation" is selected on the menu screen of step 2, a reservation date input screen of step 3 appears. When the date is entered and the confirmation button is pressed, "1 reservation" as in step 4 is displayed.
A selection screen for "morning" and "2 pm" appears. When "1 am" is selected, a screen displaying the time zone and the reservation status appears as in step 5. If the desired time cannot be reserved, the process returns to steps 4 and 3 to set the reservation date and time again. When a time zone of “19:00” to “9:30” of “1” is selected on the reservation status screen of Step 5, a reservation confirmation screen appears as in Step 6, and when “1 Yes” of confirmation is selected, a step is performed. 7 reservation date and time,
A reservation completion screen on which the registration number and name of the reservation person are displayed appears, and the reservation can be completed.

When making a reservation for a plurality of pets using a single mobile phone or the like, when registering as a member, the pets must be registered in advance, for example, as "1 1 1", "2 Kuro", "3 Nyanko", or "4 Mike". Each time, it is displayed on the reservation person selection screen provided between step 5 and step 6 or between step 6 and step 7, and if "3 Nyanko" is selected, a reservation of "3 Nyanko" can be made. can do. If "2 reservation confirmation" is selected on the menu screen of step 2, a reservation confirmation screen of step 8 appears. In the case of canceling the reservation, in the embodiment of FIG. 2, it is configured to directly change or cancel the reservation to the XX veterinarian by telephone, but as another embodiment of the present invention, When the options of “1 reservation confirmation”, “2 reservation cancellation”, and “3 reservation change” are set on the reservation confirmation screen of step 8 and “3 reservation change” is selected, the previous reservation is canceled. It is also possible to configure so that the reservation setting screen of step 3 and subsequent steps appears.

In FIG. 1, when a connection is made by a customer other than a registered member, a screen for prompting membership registration is displayed, and an input screen for name, telephone number, pet type, pet name, etc. is displayed. When the member registration is completed, the member ID and the password are sent, and the reservation can be made thereafter as described above. Next, when the administrator side 12 connects to the system server from a computer terminal having a display having a relatively large display screen, the user enters the reservation system registration number bar and password so that others cannot enter without permission as shown in FIG. A reservation system entry screen that needs to be entered is displayed, and if the reservation system registration number and password match the registered administrator, the menu screen of FIG. 4 appears.

In FIG. 4, when "reservation status" is selected, the reservation status of the day as shown in FIG. 5 appears, and when the customer name in the reserved reservation column is indicated, personal information is displayed as shown in FIG. When the user designates a chart bar in the personal information, a chart or chart editing page is displayed. On the chart editing page, it is possible to update the contents of the chart, add or modify a chart bar, and so on. Also, if "this month" is selected on the reservation status screen of FIG. 5, the calendar reservation status for one month as shown in FIG. 7 can be viewed.
By flashing or coloring the date on which the reservation is made, the reservation status can be recognized on a monthly basis, and the reservation status of the day can be immediately known by designating the date. Then, when it is desired to treat a patient or the like who is appropriate during the free time based on the reservation status, the user designates the reservation status by clicking “vacant” or the like, and the reservation information input screen of FIG. 8 appears. Thus, the registration of the reservation information is completed, and a notification that the reservation has been made can be made to the corresponding patient's mobile phone or the like via the Internet.

Next, in the menu screen of FIG.
When "set business hours" is selected, the menu screen of FIG. 9 appears. When "set time" is selected, a calendar for the month of FIG. 10 appears. When a date to be changed is selected, a consultation time table of FIG. 11 appears. , Doctor A, Doctor B, Doctor C or Room A, B
The setting of the business hours is completed by instructing the room closing time for the room C and the room C by checking or the like. FIG.
In the menu screen for setting business hours, “Basic Medical Examination Hours Setting” can be performed by “Default Setting”. When "default setting" is selected, a setting screen shown in FIG. 12 appears, and a basic examination time such as "examination start time", "examination end time", "examination interval", "reservation acceptance period", and "off-day of the week" can be set. When the setting is completed, the setting can be performed by, for example, checking the “basic leave time setting” of the day in FIG. 13 during the closed time period. When these settings are completed, the setting confirmation as shown in FIG. A screen appears, and the basic medical leave time setting is completed by the confirmation instruction.

When the calendar for the month appears and the day to be changed is selected, a consultation time table shown in FIG. , The setting of the business hours is completed. When the user selects “Set absent day” on the menu screen of FIG. 4, a screen for setting a closed day of the month as shown in FIG. 15 appears. Press to complete the setting of the medical holidays on a monthly basis. In the menu screen of FIG.
When "member list" is selected, a member list is displayed as shown in FIG. 16, and when a customer's name is designated, personal information as shown in FIG. 6 is displayed. , The contents of the medical record can be known, and additional descriptions and the like can be updated.

[0023]

As described above, according to the reservation / customer management system using a mobile phone or the like according to the present invention, the telephone obtained by the telephone number notification function at the time of an incoming call in the Internet communication via the mobile phone or the like of the customer. A step of confirming that the customer is a registered member from the number, a step of receiving a reservation from the registered member customer, a step of displaying the reservation status so that the administrator can view the reservation status via the Internet or the like, The personal information of the reservation person by indicating the reserved reservation column in which the reservation status is displayed. When connecting to the system server of the present invention corresponding to the reservation center of a service organization such as a hospital, the server of the present invention notifies Confirms that the customer is a registered member from the phone number obtained by Noh, and accepts reservations from the registered members, while displaying the reservation status to the administrator of the service organization via the Internet etc. Then, by instructing the administrator in the reserved reservation column, it is possible to display personal information such as a chart of the reserved person.

Therefore, a customer who has been registered in advance can simply connect to the system server of the present invention, which performs a service agency reservation service, through Internet communication via his / her own mobile phone or the like. It is possible to make a reservation immediately without giving a name, etc., while the administrator of the service organization can immediately recognize the reservation status, and the reservation person's medical record can be indicated only by pointing to the displayed reserved reservation column. It is possible to instantly recognize personal information such as the like.

According to a second aspect of the present invention, there is provided a reservation / customer management system using a cellular phone or the like according to the first aspect, wherein the step of receiving a reservation from a customer who is a registered member, With the configuration in which the reservation status is displayed in a browsable manner and the reservation is received, the customer can immediately recognize the time slot in which the reservation can be made by browsing the displayed reservation status, and therefore, the customer's convenience. In addition to this, it is possible to make a reservation quickly, easily and accurately according to the above, and there is an effect that the administrator side does not have a possibility of double reservation.

According to the present invention, a reservation / reservation using a mobile phone or the like according to claim 1 or 2 is provided.
In the customer management system, at the stage of receiving a reservation from a customer who is a registered member, the customer has a configuration in which the reservation status is displayed in a browsable manner and the customer is made to receive a reservation by instructing a non-reserved column, so that the customer can receive the reservation. By designating an unreserved column in the displayed reservation status, a reservation can be made in the unreserved column, so that there is an effect that a reservation can be made easily and accurately.

According to a fourth aspect of the present invention, there is provided a reservation / customer management system using a mobile phone or the like according to the first, second or third aspect of the present invention. At the stage where the reservation status is displayed in a browsable manner, by having a configuration in which the name of the customer is displayed in the reserved reservation column, the administrator can check the customer (patient or pet) displayed in the reserved reservation column of the reservation status display. And the like) can be easily and accurately recognized from the name.

According to a fifth aspect of the present invention, there is provided a reservation / customer management system using a mobile phone or the like according to any one of the first to fourth aspects. If the customer is recognized as not a registered member from the telephone number obtained by the telephone number notification function at the time of receiving an incoming call in communication, by providing a step of prompting a non-registered member to register as a member, By registering as a registered member, there is an effect that a service as a registered member can be provided.

According to a sixth aspect of the present invention, in a reservation / customer management system using a mobile phone or the like according to any one of the first to fifth aspects, a manager is provided via the Internet or the like. The reservation status can be displayed in a browsable manner, and the administrator can notify the registered member of the reservation time on the mobile phone etc. of the registered member. There is an effect that it is possible to notify the real-time of the time, etc., by checking the reservation availability.

According to a seventh aspect of the present invention, there is provided a reservation / customer management system using a portable telephone or the like according to any one of the first to sixth aspects, wherein a manager is connected to the system via the Internet or the like. To make the reservation status viewable,
By having a configuration in which the administrator can make a reservation for a customer who is a registered member, the next service reservation can be made by the administrator for the customer who is a registered member when providing a service. There is an effect that can be.

According to a second aspect of the present invention, in a reservation / customer management system using a mobile phone or the like according to any one of the first to seventh aspects, a manager is connected to the system via the Internet or the like. By having a configuration that enables the setting of business dates such as medical holidays or business hours, the administrator can easily set business dates such as medical holidays or business hours via the Internet, etc. There is an effect that the business date can be immediately displayed to the customer.

According to a ninth aspect of the present invention, in a reservation / customer management system using a mobile phone or the like according to any one of the first to eighth aspects, a list of customers is displayed on the administrator side. A configuration in which personal information including an address, a telephone number, an E-mail address, personal information, a chart number, a chart content, a reservation status, and the like is displayed by indicating a customer selected from the list. By having the above, the administrator side designates the customer selected from the customer list display, so that the personal information including the address, telephone number, E-mail address, personal information, chart number, chart contents or reservation status, etc. There is an effect that can be displayed.

[Brief description of the drawings]

FIG. 1 is a schematic explanatory view showing the entire configuration of an embodiment of the present invention.

FIG. 2 is a schematic explanatory diagram showing a flow of an embodiment of the reservation system.

FIG. 3 is an explanatory diagram showing one embodiment of a reservation system entrance screen on the administrator side.

FIG. 4 is an explanatory diagram showing one embodiment of a menu screen on the administrator side.

FIG. 5 is an explanatory diagram showing an embodiment of a reservation status screen on the administrator side.

FIG. 6 is an explanatory diagram showing one embodiment of a personal information screen on the manager side.

FIG. 7 is an explanatory diagram showing one embodiment of a reservation status screen on the administrator side.

FIG. 8 is an explanatory diagram showing an embodiment of a reservation information input screen on the administrator side.

FIG. 9 is an explanatory diagram showing one embodiment of a time setting menu screen on the administrator side.

FIG. 10 is an explanatory diagram showing an embodiment of a time setting screen on the administrator side.

FIG. 11 is an explanatory diagram showing an embodiment of a time setting screen on the administrator side.

FIG. 12 is an explanatory diagram showing an embodiment of a time setting screen on the administrator side.

FIG. 13 is an explanatory diagram showing an embodiment of a time setting screen on the administrator side.

FIG. 14 is an explanatory diagram showing an embodiment of a time setting screen on the administrator side.

FIG. 15 is an explanatory diagram showing an example of a screen for setting a medical holiday on the administrator side.

FIG. 16 is an explanatory diagram showing one embodiment of a member list screen on the administrator side.

[Explanation of symbols]

 10 server of the present invention 11 customer (registered member) 12 administrator of service organization

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Yasuhiko Inagaki 530 Chokeiji Temple, Takaoka City, Toyama Prefecture Toyama Pharmaceutical Industry Co., Ltd. (72) Inventor Toshiyuki Takahashi 1357-2 Nomura, Takaoka City, Toyama Prefecture (Reference) 5K101 KK02 KK17 LL12 NN02 NN18 PP04

Claims (9)

[Claims] 1. A step of confirming that a customer is a registered member from a telephone number obtained by a telephone number notification function at the time of an incoming call in Internet communication via a customer's mobile phone or the like, and making a reservation from the registered member customer. Receiving, displaying the reservation status so that the administrator can view the reservation status via the Internet or the like, and displaying the personal information of the reservation user by instructing the administrator in a reserved reservation column displaying the reservation status. Reservation and customer management system using mobile phone etc. 2. A reservation / customer management system using a mobile phone or the like according to claim 1, wherein at the stage of receiving a reservation from a customer who is a registered member, the reservation status is displayed to the customer in a browsable manner to receive the reservation. Reservation and customer management system using a mobile phone etc. 3. The reservation / customer management system using a mobile phone according to claim 1 or 2, wherein the step of receiving a reservation from a customer who is a registered member includes
A reservation / customer management system using a mobile phone or the like that allows a customer to receive a reservation by displaying the reservation status in a browsable manner and instructing an unreserved field. 4. A reservation / customer management system using a mobile phone or the like according to claim 1, wherein the reservation status is displayed to the administrator side in a browsable manner via the Internet or the like. A reservation / customer management system using a mobile phone or the like that displays the customer's name in the reservation column. 5. A reservation / customer management system using a mobile phone or the like according to any one of claims 1 to 4, wherein a telephone obtained by a telephone number notification function at the time of an incoming call in Internet communication via a customer mobile phone or the like. A reservation / customer management system using a mobile phone or the like, which includes a step of prompting a non-registered member to register as a member when the customer is not a registered member from the number. 6. A reservation / customer management system using a mobile phone or the like according to any one of claims 1 to 5, wherein a reservation status is displayed to an administrator side via the Internet or the like so as to be browsed, and the administrator A reservation / customer management system using a mobile phone or the like that allows the side to notify the registered member of the customer's mobile phone or the like when the reservation is made. 7. A reservation / customer management system using a mobile phone or the like according to any one of claims 1 to 6, wherein the status of the reservation is displayed to the administrator via the Internet or the like so as to be browsed. A reservation / customer management system using a mobile phone or the like that allows a customer who is a registered member to make a reservation from the side. 8. The reservation / customer management system using a mobile phone or the like according to any one of claims 1 to 7, wherein the administrator can set business days such as medical holidays or business hours via the Internet or the like. Reservation and customer management system using mobile phone etc. 9. A reservation / customer management system using a mobile phone or the like according to claim 1, wherein a list of customers can be displayed to an administrator,
By indicating the customer selected from the list, the address, telephone number, E-mail address, personal information, chart number,
A reservation / customer management system using a mobile phone or the like that displays personal information including the contents of a medical record or the status of a reservation.