JP2002244954A - Information transmission system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To retrieve the information related to a picture displayed on a display screen 21 from a Web server 3, and inform the retrieved information. SOLUTION: The version up information on software developed by a software developing company 11 and the question information on the software informed to a call center 15 are stored in the Web server 3 in real time. A user 5 installs the software into a client computer before use. When using the software by opening any window of the software, the user 5 clicks the help menu on the window. By this, the version up information on the window opened at present and the question and answer information on the window of the software opened at present are retrieved and transmitted to the user 5, and a retrieval time at the user can be reduced.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information transmission system, and more particularly, to an information transmission system for transmitting an answer limited by information of application software running on a client.

[0002]

2. Description of the Related Art In general, for example, a question and answer format such as a method of using application software and the like are disclosed on a Web server on the Internet to share information.

[0003] The side receiving the information has directly opened the homepage of the sales maker, for example, by clicking the help of the menu. After that, I was searching for the page where my information was posted on this homepage.

[0004] Further, users who use application software have directly contacted CEs, call centers, and the like with questions about how to use the software.

[0005] Further, for example, version upgrade information of application software and the like have disclosed the merits, functions, operation methods, and the like from the viewpoint of the user on each page of a homepage.

[0006]

However, such a conventional information transmission service has the following problems.

That is, there is a problem that it takes time to retrieve necessary information from a homepage. In some cases, it was difficult to solve a question from the searched information (characters).

[0008] On the other hand, there is a problem that the software CE may not be contacted, and a burden is also imposed on the software CE. In addition, there is a problem that it cannot be heard outside the business hours of the call center.

[0009]

SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned problems, and provides an information transmission system which creates software information, which is information on application software running on a computer, in a memory. Means for storing, referring to the software information, creating page acquisition information for obtaining an answer to the software information and storing the information in a memory, and means for transmitting the page acquisition information to a transmission destination Is preferred.

In the information transmission system, a client computer creates software information as information of application software and stores the information in a memory, and obtains a page for referring to the software information and obtaining an answer to the software information. Means for creating and storing information in a memory, means for transmitting the page acquisition information to a server, and means for displaying page information received from the server,
A server that receives the page acquisition information and stores the page acquisition information in a memory, a unit that reads the page acquisition information and searches for page information that matches a read condition, and stores in the memory specific page information that is the page information specified by the search. It is preferable to have means for storing and means for transmitting the specific page information to a client computer.

It is desirable that the page information transmitted by the server include at least one of information on a function, a version, and an operating model of the application software.

Preferably, the version information is only the difference between the current application software and the latest application software.

The page information transmitted by the server preferably includes moving image information or moving image information with sound.

[0014]

Embodiments of the present invention will be described with reference to the drawings.

In this embodiment, a case where a sheet metal processing company designs a sheet metal product using CAD / CAM software will be described.

FIG. 1 and FIG. 2 show a schematic configuration of the information transmission system 1.

Referring to FIG. 1, the information transmission system 1
Is a Web server 3 for storing a Web page for transmitting information (included in the page information in this example);
For example, a dedicated computer network or a communication system 9 such as the Internet can communicate with a client computer 7 of a user 5 who accesses the server 3 and obtains information.

The Web server 3 and the client computer 7 are each composed of a computer, and include a computer main body (not shown), a keyboard, a mouse, a display screen, and the like.

The page information file 67 of the Web server 3 stores version upgrade information of software products developed by the software development company 11 and shipped by the software shipping department 13. Further, a difference between the versions is created and stored.

The page information file 67 of the Web server 3 also stores, for example, a question sent from the user sent to the call center 15 and FAQ information in which the answer is collected.

Then, the version upgrade information and the FAQ information are updated in real time, and can be downloaded by the client computer 7.

According to the information transmission system 1, the following can be performed. That is, for example, the CAD used
/ If you want to get the latest version information of CAM software,
C currently open when performing CAD / CAM design
Frequently, it is desired to ask a question on the function of the AD / CAM screen. At this time, the designer simply clicks the help button 22 of the currently open screen, and the upgrade information and the question and answer collection information related to the CAD / CAM screen are transmitted from the Web server 3 and the designer Can be referenced.

The upgrade information indicates only the difference between the function of the currently operating CAD / CAM software version and the function of the latest version of the CAD / CAM software. And the new CAD / CA
The M operation is distributed as moving image information or moving image information with sound. In addition, the function description and the like of the currently open CAD screen are also transmitted as moving images or moving image data with sound. This allows the designer to quickly understand.

Referring to FIG. 2, description of the information transmission system 1 will be continued.

As described above, the Web server 3
The communication with the client computer 7 is enabled by the communication system 9.

The client computer 7 has a CA
A display screen 21 for displaying a D / CAM screen and the like, a mouse,
An input / output unit 23 such as a keyboard and a display screen 21;
/ CAM system 25 and a page display unit 27 (for example, a browser).

The CAD / CAM system 25 is a CAD / CAM system.
/ CAM section 28, software information acquisition section 29, software information file 31, page acquisition information management section 33, matching table 32, additional information file 35, and page acquisition information file 37.

The CAD / CAM section 28 is, for example, a processing section where a designer designs a sheet metal product and creates NC data.

The software information acquisition unit 29 is provided by the designer
Version information of the CAD / CAM software that is being designed (currently operating) by the D / CAM unit 28, the currently open screen, and software information such as the model on which the CAD / CAM software is operating are stored. Acquired and stored in the software information file 31. For example, when the designer clicks the help button 22 on this screen while performing CAD / CAM design, the software information acquisition section 29 linked to the CAD / CAM section 28 is activated to acquire software information. The help button 22 is, for example, a dedicated button for obtaining function information of the currently opened screen of the CAD / CAM software,
A dedicated button for obtaining information on upgrading the AD / CAM software, a button dedicated for obtaining information on a model on which the CAD / CAM software operates, a dedicated button for obtaining information on all the functions, versions, and models described above. It has.

In the following description, a case will be described in which a button for obtaining information on all functions, versions, and models is clicked.

The page acquisition information management section 33 includes an additional information acquisition section 39 and a page acquisition information creation section 41.

The additional information acquisition section 39 reads the software information from the software information file 31 and creates additional information with reference to the matching table 32.

The creation of the additional information will be described with reference to FIGS. 3 (a) and 3 (b).

FIG. 3A shows a file layout of the matching table. The matching table 32 includes a registration screen data column 301 and a function column 303. The registration screen data column 301 stores screen names (for example, screen A, screen B, screen C, and the like). The function column 303 stores functions (for example, surface synthesis, development of a developed view / verification of developed views, creation of NC data, etc.) corresponding to the screen name.

As described above, the help button 22
When is clicked, the name of the currently opened screen (for example, screen B) is stored in the software information file 31 as software information. Version information and model information are also stored in the software information file 31.

The software information (screen B) is compared with the data in the matching table, and the additional information acquisition unit 39 determines that the screen currently opened is a screen for developing and developing a developed view. Then, the additional information file 35 as additional information
To be stored.

Further, the additional information acquisition unit 39 reads the model (for example, AP100) and the CAD software version (for example, V2.01) of this model from the software information file 31 and stores them in the additional information file 35.

The page acquisition information creating section 41 reads additional information from the additional information file 35, creates page acquisition information, and stores it in the page acquisition information file 37. The page acquisition information file 37 and the page acquisition information file 45 are the same memory.

FIG. 3B shows a file layout of the page acquisition information file. The page acquisition information column 305 is U
An RL information column 307 and an additional information column 309 are included.

In the URL information column 307, information for specifying the transmission destination (for example, http: //www.abc.c)
o. jp) is stored. The additional information column 309 includes a model column 311, a version column 313, and a function column 315.

The model column 311 stores the model name of the CAD / CAM machine (for example, AP100). The version column 313 stores the version of the CAD / CAM software in use (for example, V2.01). The function column 315 stores functions of the currently opened CAD / CAM screen (for example, development of a development view and verification of a development view).

Thus, the Web server 3 specifies the information of the currently opened screen of the CAD / CAM software of the client computer 7, the version upgrade information, the model information, etc., by referring to the received page acquisition information. Can be.

The page display unit 27 includes a transmission unit 43,
Page acquisition information file 45, specific page information receiving unit 47, specific page information file 49, display management unit 5
1 and a selection history data file 53.

The page display section 27 has a function of displaying page information sent from the Web server 3 to the client computer 7 on a screen, such as a browser.

The transmission section 43 reads the page acquisition information from the page acquisition information file 45 and transmits the page acquisition information to the Web server 3.

The specific page information receiving section 47 receives the specific page information specified by the Web server 3 with reference to the page information acquisition data and stores it in the specific page information file 49.

The display management section 51 includes a display processing section 55 and a selection history creation section 57. The display processing unit 55
Reads specific page information (for example, specified Web page information) from the specific page information file 49 and displays the information on a screen (for example, includes a function of a browser).

The information displayed on this screen is, for example, information related to the CAD / CAM screen currently opened by the designer, and can be directly referred to. Therefore, the number of steps for searching is reduced.

The selection history creation section 57 obtains information selected by the designer from the specific page information displayed on the screen and stores it in the selection history data file 53. Since the selection history data is transmitted to the Web server 3 and the page information is laid out in the descending order of selection, the next information browsing by the designer becomes efficient.

The Web server 3 includes a receiving unit 59, a page acquisition information file 61, and a specific page information extracting unit 6.
3, a page information file 67, a specific page information file 73, a specific page information transmitting unit 75, a count updating unit 77, and a selection history data file 79.

The receiving section 59 receives the page acquisition information transmitted from the client computer 7 and stores it in the page acquisition information file 61.

The specific page information extraction unit 63 is provided with a search unit 8
1, an information acquisition unit 83, and a specific page information creation unit 85.

The search section 81 reads page acquisition information from the page acquisition information file 61, reads page information from the page information file 67, and searches for information that matches the conditions of the page acquisition information.

For example, page acquisition information includes additional information. This additional information includes model information, version information, and function information. On the other hand, page information is stored hierarchically. That is, there is a folder with a model name, a folder with a version name in the folder with the model name, and a file with a function name in the folder with the version name. Page information relating to this function is stored in the file of the function name. Thereby, for example, specific page information specified by a function can be searched from the page information.

The information acquisition section 83 acquires the searched information. Then, the specific page information creating unit 85 creates specific page information (for example, HTML) and stores it in the specific page information file 73.

The specific page information transmitting section 75 reads specific page information from the specific page information file 73 and transmits the specific page information to the client computer 7.

The count updating unit 77 reads the selection history data transmitted from the client computer 7 from the selection history data file 79 and stores it in the page information file 67. This makes it possible to arrange information having a large number of selections at a prominent position by referring to the selection history data.

The operation of the information transmission system 1 will be described with reference to FIGS.

FIG. 4 shows the operation when the designer clicks the help button 22 on the screen.

In this example, for example, when a designer in the sheet metal working industry designs a product by CAD / CAM, a question is asked on an arbitrary CAD / CAM screen.

In step S401, the designer clicks the help button 22 from the currently opened CAD / CAM screen. Thereby, the software information acquisition unit 29
Then, the page acquisition information management unit 33 is activated.

Then, for example, software information and additional information (model / software / function) are created by the following method. That is, the software information acquisition unit 29 linked to the CAD / CAM unit 27 sequentially accumulates the operation history of the CAD / CAM unit 27 (the history of the CAD / CAM operation menu clicked by the mouse with the mouse) on the memory. ing.

The last data of the operation history at the time when the frequently asked question FAQ is clicked becomes the menu selected last. Since the menu and each CAD / CAM screen correspond to each other, the software information acquisition unit 29 can determine which of the CAD / CAM screens is open and the FAQ FAQ clicked.

Then, the software information (for example, the above-described screen B, model information, version information, etc.) is stored in the software information file 31.

The additional information acquisition unit 39 refers to the matching table 32 to obtain additional information (for example, the CA currently used).
D / CAM system model, CAD /
The CAD / CAM software version information of the CAM system and the CAD / CAM software function currently in use are created. Then, the additional information is stored in the additional information file 35.

The page acquisition information creating section 41 reads additional information from the additional information file 35, creates page acquisition information (for example, URL information with additional information added), and stores it in the page acquisition information file 37.

In step S403, the client computer 7 makes a page acquisition request to the Web server 3.

That is, the page display section 27 (for example, a browser) is activated and the page acquisition information is passed to the page acquisition information file 45. The transmission unit 43 reads the page acquisition information and transmits the page acquisition information to the Web server 3.

In step S 405, the search unit 81 sets the additional information of the page acquisition information (model, software,
The page information stored in the page information file 67 is searched using the search function as the search condition.

In step S407, the information acquisition section 83 acquires the retrieved page information.

In step S 409, the specific page information creation unit 85 creates specific page information from the acquired page information.

In step S 411, the specific page information transmitting section 75 transmits the specific page information to the client computer 7.
Send to Then, the processing of the client computer 7 starts. The specific page information receiving unit 47 receives the specific page information and stores it in the specific page information file 49.

In step S413, the specific page information is displayed on the screen (for example, the CA currently opened on the screen)
D / CAM screen function questions and answers, CAD / CAM software version upgrade information, information on the model on which the CAD / CAM software operates, etc.). That is, the display management unit 51 reads the specific page information, and the display processing unit 55 displays the specific page information on the screen.

In step S 415, the designer obtains his / her desired information from the displayed page. For example, a plurality of displayed question-answer items are selected by clicking with the mouse. The answer to this question is displayed on the screen. The content of the question is the CAD that the designer is currently opening.
Since the / CAM software function is used, there is an effect that the search time can be reduced. Further, since the explanation is made by using the moving image with sound, there is an effect that the designer can easily understand the moving image.

The selected history data, which is the selected history, is stored in the selected history data file 53. And
It is transmitted to the Web server 3.

In step S 417, the count updating unit 77 receives the selection history data transmitted from the designer and stores it in the page information file 67. As a result, an item frequently selected by the designer can be arranged in a prominent part of the screen (for example, on the upper side of the screen).

In step S419, the designer further searches for information.

In step S421, specific page information processed in step S417 is obtained.

FIG. 5 shows an example of distributing moving image data or moving image data with sound (hereinafter referred to as moving image data and the like).

At step S501, the designer inquires of the call center 15.

For example, there are cases where the designer cannot understand the answers to frequently asked questions obtained on the Internet. In such a case, the user directly contacts the call center 15 (for example, e-mail, TEL, etc.).

In step S503, moving image data and the like are created from the contents of the question from the designer. That is, the call center 15 determines whether or not it is necessary to provide an explanation in a moving image or the like based on the content of the question. For example, in the case of using sheet metal CAD / CAM, there are cases where operations such as development of a development view and verification of the development view must be performed in a plurality of operation steps, and cannot be understood only by explanations using ordinary still images and characters. is there. In this case, moving image data and the like from creation of a developed view to verification of the developed view are created.

In step S505, step S503
And temporarily stores the moving image data and the like created in step (1).

In step S507, the stored moving image data and the like are transmitted to the designer as a response. This allows
The designer can solve the questions by referring to the moving images and the like.

In step S511, the moving image data and the like stored in step S505 are registered in the page information file 67 of the Web server 3. Thereby, an arbitrary designer can obtain an answer by a moving image or the like from the next time.

In step S513, a designer of another sheet metal supplier clicks, for example, a development view creation and development view verification field from a frequently asked question answer column. A response such as a moving image is downloaded to the client computer 7.

In step S515, if another designer has a question, the question can be solved by playing back the moving picture data with sound or the like in step S517 (the moving picture data with sound is downloaded and saved). Is done).

The present invention is not limited to the above-described embodiment, but can be embodied in other modes by making appropriate changes.

[0089]

As described above, according to the present invention, for example, when a question column in a help menu is clicked, information on a model currently used and information on a currently open screen is added, and a URL is referred to, and It is possible to automatically open a predetermined page in which a question and an answer of a model and a corresponding function are described.

For example, a sheet metal CAD / CAM (model name is, for example, AP100) is used.
Clicking the question column on the 2D-CAD development screen of M opens an information page related to the AP100 / 2D-CAD / development function, so that the designer can save the trouble of searching for the relevant page. is there.

The version upgrade information notifies the difference between the currently used version and the latest version, so that the difference can be easily grasped.

Further, since the answer to the question is distributed using a moving image with sound or the like, there is an effect that the designer can easily understand.
For this reason, there is an effect that the work load on the CE, the call center, and the like is reduced.

[Brief description of the drawings]

FIG. 1 is a schematic diagram showing an outline of an information transmission system.

FIG. 2 is a schematic diagram showing an outline of an information transmission system.

FIG. 3 is an explanatory diagram illustrating a file layout of data.

FIG. 4 is an explanatory diagram illustrating a flow of an information transmission system.

FIG. 5 is an explanatory diagram illustrating a flow of an information transmission system.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Information transmission system 3 Web server 5 User 7 Client computer 9 Communication system 11 Software development company 13 Software shipping department 15 Call center 21 Display screen 22 Help button 23 Input / output unit 25 CAD / CAM system 27 Page display unit 28 CAD / CAM unit 29 Software information acquisition unit 31 Software information file 33 Page acquisition information management unit 35 Additional information file 37 Page acquisition information file 39 Additional information acquisition unit 41 Page acquisition information creation unit 43 Transmission unit 45 Page acquisition information file 47 Specific page information reception unit 49 Identification Page information file 51 Display management unit 53 Selection history data file 55 Display processing unit 57 Selection history creation unit 59 Reception unit 61 Page acquisition information file 63 Page information extraction unit 67 Page information file 73 specific page information file 75 identify the page information transmission section 77 count update unit 79 selects the history data file 81 the search unit 83 information obtaining unit 85 a particular page information creation unit

Claims (5)

[Claims] 1. An information transmission system for creating software information, which is information relating to application software running on a computer, and storing the software information in a memory; and for obtaining an answer to the software information by referring to the software information. An information transmission system, comprising: means for creating page acquisition information and storing it in a memory; and means for transmitting the page acquisition information to a transmission destination. 2. An information transmission system, wherein a client computer creates software information as information of application software and stores the software information in a memory; and refers to the software information for obtaining a response to the software information. Means for creating and storing page acquisition information in a memory; means for transmitting the page acquisition information to a server; and means for displaying page information received from the server. The server receives the page acquisition information. Means for storing the page acquisition information in the memory; means for searching for page information that matches the read condition; means for storing the specific page information, which is the page information specified by the search, in the memory; Means for transmitting to a client computer; and an information transmission system comprising: 3. The information transmission system according to claim 2, wherein the page information transmitted by the server includes at least one of information on a function, a version, and an operating model of the application software. 4. The information transmission system according to claim 3, wherein the version information is only a difference between the current application software and the latest application software. 5. The information transmission system according to claim 2, wherein the page information transmitted by the server includes moving image information or moving image information with sound.